The D-D Daily Mobile Edition

August 12, 2013

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News Brief
Sponsored by WG Security Products, Inc.

Stores' data on shoppers stir privacy concerns - Return of merchandise is monitored, analyzed  Consumer advocates are raising transparency issues about the practice of having companies collect information on consumers and create “return profiles” of customers at big-name stores such as Best Buy, J.C. Penney, Victoria’s Secret, Home Depot and Nike. Each year, consumers return about $264 billion worth of merchandise, or almost 9 percent of total sales. Many buyers aren’t aware that some returns, with and without receipts, are being monitored at stores that outsource that information to a third-party company, which creates a “return profile” that catalogs and analyzes the customer’s returns at the store. One company that offers return tracking services, The Retail Equation (TRE) in Irvine, Calif., says it doesn’t share information in the profiles it creates with outside parties or with other stores. For example, if TRE logs and analyzes returns from a Victoria’s Secret customer, TRE only reports back to Victoria’s Secret about the return activity. It does not then also share that information with J.C. Penney or other retailers that use TRE. The retail industry says it’s not about monitoring the majority of its shoppers, but fighting theft. Lisa LaBruno, senior vice president of retail operations at the Retail Industry Leaders Association, says organized retail crime is costing retailers tens of billions of dollars each year. "It’s not to invade the privacy of legitimate customers at all,” LaBruno said in an interview. “It’s one of many, many, creative solutions out there to help combat a really big problem that affects retailers, honest customers, the entire industry and the public at-large.” Editor's note: Talk about a subject that hits the wire nationwide. The article has run across the U.S. all in the same day. A rare thing to see, even for our team that screens the news daily. We have never seen a non-incident related column make the round so quickly. In five publications crossing the U.S. on the same day. (Source courierpress.com) (Source npr.com) (Source washingtonpost.com) (Source mercurynews.com) (Source westportnews.com)

American Apparel Improves Inventory Accuracy and On-Shelf Availability With Impinj-Powered RFID Solution From Senitron(R)  Leading UHF Gen2 radio frequency identification (RFID) technology provider Impinj, Inc. today announced that retailer American Apparel is significantly improving inventory accuracy and on-shelf availability with a fully automated Senitron inventory visibility solution powered by Impinj. The wide-area RFID system brings immediate benefits to American Apparel's operations by improving in-store visibility and security and by eliminating manual cycle counting, which will empower in-store staff to dedicate more time to customer service and sales-related activities. The Senitron solution delivers on the dream of hands-free, full-time inventory visibility," said Stacey Shulman, CTO of American Apparel. "We get accuracy levels that meet or exceed handheld readers, in real-time and with less work. We've been amazed at the effortless accuracy of the Senitron system to not only deliver counts but also item locations. This enables a wealth of possibilities in our roadmap towards a robust omni-channel shopping experience for our customers." (Source yahoo.com)

Can biometrics revolutionize mobile payment security?  As eCommerce becomes mCommerce, the industry has to focus on payment security. During a 'card not present' process, a personal account number (PAN), expiration date, and card validation code (CVC) are not enough to completely secure a transaction. Biometrics that provide high levels of security and an intuitive customer experience might be the solution for secure mobile payments. Over the past decade many biometric projects have emerged with the aim of enabling user identification on mobile devices. In Europe, the MOBIO (Mobile Biometry) project is noteworthy, with the aim to develop advanced biometric tech solutions for authentication on personal mobile devices. Leveraging the existing technologies embedded within these devices (e.g. headphone, microphone and camera), the optimal solutions included voice and facial recognition, and bi-modal authentication. The time is now right for biometric technology to emerge as a secure solution for mobile applications that require high levels of security, particularly payment. (Source net-security.org)

Target and other retailers looking to reinvent themselves in the digital age with other start-ups in the Silicon Valley - Want to see the future? Follow this group and they'll lead us to it  As consumers entrust their shopping needs to smartphones, tablets and social media, Target is rushing to recruit talent by establishing innovation colonies in Silicon Valley and other hot spots around the country. The need has become more urgent as store traffic and sales in the United States stagnate and online sales continues to climb each year. Retail is undergoing a major revolution," said Beth Jacob, Target's executive vice president and chief information officer. "Technology is key, more than ever. It requires us to get comfortable with a test-and-learn (mentality) and innovate faster." Editors note: Want to find out where we're going? Read this article and see the people taking us there. Hope you're studying as well. Because as retail changes so we must as well. (Source denverpost.com)

Office Depot and OfficeMax Provide Update on CEO Search, and it's down to 5 candidates - placed by Sept. 
As announced on June 11, 2013, the two companies hired executive search firm Korn/Ferry International to assist the CEO Selection Committee in its comprehensive search. Each member of the Committee has been actively engaged in evaluating the slate of candidates, including several that were suggested by Starboard Value, LP, an investor in Office Depot’s stock. The criteria for evaluating qualified candidates included: public company CEO with Wall Street credibility and a global perspective, or strong executive from a Fortune 100 organization; high integrity, team building, transformational leader with a proven track record; and experienced business integrator. “Our objective is to have a candidate in place prior to the closing of the merger to address critical issues such as headquarters location, company name, culture and strategy." Editors Note: It's public knowledge that they're waiting to appoint this new chief executive before making any major decisions about the go-forward management teams and how the merger impacts the two organizational structures. A rather unique situation actually as this rarely happens. Now with one of their major stockholders, Starboard, trying to replace four board members it could elongate the process and cause more stress for the executives on both teams. One fact remains obvious, the Loss Prevention program will be re-organized along with all the others service providers. (Source businesswire.com) (Source chainstoreage.com)

Lowe’s to Complete Acquisition of California, Orchard Supply Home Improvement Stores  Lowe's will now seek approval from the bankruptcy court for its offer for Orchard. Lowe’s expects to complete the transaction by the end of this month. Lowe’s will acquire 72 of Orchard’s 91 stores in California in exchange for $205 million in cash plus the assumption of accounts payable to nearly all of Orchard’s suppliers. (Source yahoo.com)

Wal-Mart has it's own back-to-school "Cyber Monday" with over 300 items discounted up to 60%  The Walmart.com-only sale will feature discounts of up to 60% off on about 300 popular back-to-school items, including school uniforms, tablets, laptops and school supplies, Wal-Mart says. Talk about redefining retail. (Source internetretailer.com)

Mall Security Firm IPC Plans Strategic Sale In Ch. 11  Illinois-based IPC International Corp., a leading provider of shopping center security services, sought protection in Delaware bankruptcy court Friday as the company plans a stalking-horse sale to industry rival Universal Protection Services LLC. IPC furnishes comprehensive security services and programs to venues across the country and is “the leading provider of unarmed security services for shopping centers,” Strong said, adding that the firm currently staffs about 350 locations. Since 2008, however, major players in the shopping center security game have been met with tighter margins and reduced opportunities as mall owners and operators retrenched, Strong said. At the same time, IPC spent between $6 million and $7 million funding a “loss-generating” UK operation, which was finally sold in 2010. (Source law360.com)

For banks, chip solution isn't a cheap solution - even security executives in India are pushing chip-based cards as they are getting hammered as well by fraudsters  Cyber fraudsters are striking regularly by skimming data of bank customers and siphon off their money with cloned credit cards. But cyber experts say that the Reserve Bank of India should put its foot down and make it mandatory for banks to issue chip-based cards to customers as they are impossible to clone. (Source dnaindia.com)

Cincinnati Premium Outlet shoplifting outpacing 2012  Monroe police have responded 78 times to Cincinnati Premium Outlets for reports of theft so far this year. That number is on pace to eclipse last year’s total of 122 calls for theft at the Warren County mall. By comparison, the Tanger Outlet Mall in Jefferson had 49 theft cases in 2012. There are 90 stores in the Jeffersonville mall, slightly fewer than Cincinnati Premium Outlet’s 100 stores. (Source whiotv.com)

Chinese woman dies from counterfeit Apple USB charger - Apple calls for Worldwide recall  Apple made the decision following the death of a Chinese woman who was supposedly killed when she answered an iPhone 5 while it was plugged into a wall charger. Apple has called for the return to its stores third-party and counterfeit USB chargers. (Source canadastandard.com)

Baby found dead in restroom at Louisville, KY Kohl's store
  Police in Louisville say a baby was found dead at a Kohl's store in a restroom and an investigation is underway. They are also not sure how the infant died, but there were no obvious signs of trauma. (Source kvue.com)

57-yr-old woman's body found dead in Dillard's fitting room last Wed. morning at 9:30 am at Carolina Place Mall in Pineville, N.C.  An employee at Dillard's found the body of 57-year-old Anna H. Conley around 9:30 a.m. Wednesday. Pineville Police Lt. Chris Conley said he thinks the body had been in the store overnight. Police are investigating the cause of death, but they say there is no sign of foul play. (Source wect.com)

July Same Store Sales Results

Costco up 4% (and considered "soft")



Last week's most popular news article --

 

ORC in Primetime -- ABC's 'Nightline'
Booster
Busters: Catching Shoplifters in the Act

The LP industry went primetime last night for an episode of the ABC Network show "Nightline," where experts trailed suspected shoplifters to catch five-finger discounts in the act. One of the segments focuses on a booster ring in Florida and highlights the costs to retailers and consumers. The Polk County Sheriff’s Office is also highlighted, as reporter Matt Gutman is embedded on an investigation of an organized ring of boosters targeting Central Florida. The Polk County and Beall’s Inc. LP team were fantastic in demonstrating the problem of organized retail crime and how public-private sector relationships can make a difference. Check out this great 10 minute video to see ORC boosters at work in Florida stores. (Source yahoo.com) (Source retailpartners.com)


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Thought Challenge
 

So you have a shrink problem?

By Kevin Plante
Director, Loss Prevention Reporting and Analytics
CVS Caremark


How many of us have started a new job or a new company and realized that there is a problem with shrink? Let’s face it, no one is hiring loss prevention professionals if there aren’t problems, right? So your job really is to dig right in and fix it. Whether you are a store level LP associate or VP of a chain of stores – and everywhere in between – you have to come up with a plan and execute that plan to drive results.
 
What do you do first? You have options here and have to balance those options among company culture, your supervisors’ requests, your experience and what any data shows you. Some things to consider:

1. Theft – theft is always part of the equation. Internal theft or external theft, could it be different from company to company? Maybe shoplifting is more prevalent in the store or chain that you work in than your last company. Why is that? Perhaps as you are thinking about how to address an internal theft problem and are paying attention to the number of cases you’ve closed versus the last person in your role. Perhaps you are asking yourself WHY there is more internal and external theft in your new company or store than the one you worked for previously. Maybe training isn’t stressed. Maybe EAS isn’t part of the LP toolbox at your company or your store. Maybe CCTV isn’t utilized like it was at your last company. What can you change in your role and what change can you influence. Maybe as you are catching thieves, you are also working to fix problems that CAUSE the thefts to occur. Making an adjustment to how your business operates – sometimes in small ways – can cascade into a windfall that could prevent theft from occurring. You’ll always have to deal with theft, but if you can prevent some or most of it, you are working as efficiently as you can.
 
2. Product protection – You listen to what people say to you about commonly stolen items and you have your gut feeling based on your experience. But what is missing most frequently from inventory during each cycle? If you work in a greeting card store, it doesn’t help to know that greeting cards are your number one department for shortage. You know that. What you need to get to is finding out WHICH greeting cards account for the most shrink. Perhaps you find out that greeting card shrink is higher in the spring than in the fall. Perhaps you find that there are historically more vendor returns in the spring and you have a flea market that opens each spring in the neighborhood. All good information to help you narrow down what is missing because you have a better idea of WHEN it goes missing. If you can get down to product level and can determine that Easter cards and particularly Easter card sku 123456 is driving your shrink, you can make decisions (or influence decisions) on how to protect that sku. Perhaps you lock that greeting card behind glass. Perhaps you put a keeper or wrap on it. Maybe you just limit quantities so you prevent sweeping. Maybe you detail check each order coming in and each order leaving from the vendor representative. Do you have EAS or CCTV that can help protect or track the product inside the store? Ultimately, the more data you have on the subject allows you to get granular with the action plan to reduce the shrink. Whether you work in an electronics chain or automotive, if you sell product live on the selling floor, you need to consider protecting it so you can continue to display it while minimizing the risk of losing it.
 
3. Audits – Operational Audits, Safety Audits, EAS tagging compliance audits, High Shrink Store Audits – Whatever your company has, these audits look at the policy and procedure the company has dictated down and reviews those procedures to ensure they are executed at store level. In Loss Prevention, it is desired to have an audit program that looks at shrink or safety causing issues more than just “checklist” items. As you conduct audits and train store management on how to properly correct the deficiencies, ask yourself if the question you just reviewed looks at an issue that directly or indirectly causes shrink or a safety issue. If it doesn’t, find out how you can influence changing the question to one that would. If auditing is done correctly, including corrective actions, shrink can be reduced along with the number of cases (both internally and externally) you find because procedures are done correctly and anyone acting out of the “norm” stick out. Conducting an audit is not enough, however. You should influence all you can for ACCOUNTABILITY as it pertains to that audit. If issues surfaced are not corrected in a timely manner, the company culture has to be aligned with an accountability program that will either push a manager to do what is asked of them correctly or work the person out of the system.
 
4. Partner with store personnel to provide tips – You have learned that although store management should have a good grasp of what is going on in the buildings, they don’t see and hear everything. Partnering with store level associates to provide information relative to theft cases or shrink issues can be an option. Foster an open relationship with free flowing communication so that ideas surrounding shrink reduction or tips on employee or shoplifter theft are reported. Maybe your company has an anonymous tip line that offers a reward for information. Leveraging others to help you develop your plan is smart business because there are lots of great ideas out there.
 
5. Analytics – Knowing where to look for shrink issues and what shrink opportunities are the biggest ones to address is the biggest battle you may face. Data will shine the light on those issues and provide you guidance to interpret where best to spend your time and resources. Pre conceived notions based on your experience in the past is good, but validating it regularly with data review ensures you aren’t missing anything and continue to go after the “big plays” when it comes to shrink reduction. Whatever systems you have that pull information – be it POS or inventory or sales, case data or audit data – figure out a way to get reporting from those systems. Every report tells a chapter in the story and every new report shows you something more about the shrink picture in your store, your district or your company. Read the reports carefully and don’t be afraid to have others look at it and provide you their interpretation of them. If you pay close enough attention to the data and look at it regularly, you will know where your opportunities lie and can intelligently attack each issue with the confidence that you have facts supporting your decision.
 

Retail Industry Leaders Association
 

Asset Protection Free Summer Webinar Series

This August, you have the opportunity to participate in two riveting webinars presented by retail and industry experts. Both are FREE and are reprised presentations from highly rated sessions from the 2013 Retail Asset Protection Conference. Join us for one or both – or send to a colleague who may be interested in attending.

Predicting Shrink & Allocating Resources Strategically
Criminal Background Screening, Investigations & EEOC Regulatory Compliance

____________________________________
 

Predicting Shrink & Allocating Resources Strategically
Thursday, August 22
2:00 - 3:00 p.m. EDT


With more than three decades of combined experience in asset protection, Walt and Aashish know their way around predicting shrink. Their use of predictive modeling has been effective in reducing shrink at Office Depot.

Topics to be covered:

• How data points impact shrink
• How to effectively use a predictive model to identify stores having shrink opportunities and maximize resources
• How to identify data points that are controllable
• How Office Depot effectively uses its predictive model to mitigate shrink

Speakers:
 

Walt Hall Aashish Amin
Director, Loss Prevention and Safety Senior Manager, LP Business Intelligence
Office Depot Office Depot


____________________________________


Criminal Background Screening, Investigations & EEOC Regulatory Compliance
Thursday, August 29
2:00 - 3:00 p.m. EDT


Executives from Walgreens and Carr Maloney explain the EEOC's guidelines on background checks and provide two different perspectives on their application.

Topics to be covered:

• Learn how the new EEOC guidelines affect employment decisions
• How Walgreens incorporates these guidelines
• How you can apply them to your organization

Speakers:
 

Tom McCally Steve Kroloff
Member & Shareholder Director, Loss Prevention
Carr Maloney Walgreens


 

 

Retail Crime News
 
Police charge NJ man with stabbing Target security agent
Shoplifter, stealing $400 worth of Leap Pad electronics pulls out pocket knife and stabs Asset Protection officer who had stopped the suspect as he was exiting the store. Police arrested the 31-year-old a short time later in the parking lot of a nearby Shop Rite in Gloucester County, N.J. (Source privateofficerbreakingnews.com)

ID theft gang of 4 operating in Tallahassee, one female busted with more than 107 debit and credit cards  Police say Brown and at least three other accomplices stole 107 of debit and credit cards, checkbooks, and 64 driver's licenses. They say they did it by breaking into cars and snatching purses. It's affecting victims in about a dozen Florida counties. "Identity theft is up, credit card fraud is up, all of those things," said TPD officer David Northway. (Source wtxl.com)

Credit card skimming devices found at two New Castle, Delaware gas station
Delaware State Police say two credit card skimming devices have been found on the pumps of a New Castle Hess gas station. Troopers removed the devices, which were contained within the interior of the payment mechanism of the pumps. (Source wboc.com)

NY woman accused of using fake $100s at South Shore Plaza's Eddie Bauer and Children's Place in Braintree, Mass.  A New York woman was arrested on Thursday after allegedly trying to pay for goods at the South Shore Plaza with counterfeit money. According to police, store employees at Eddie Bauer called police when the suspect and her unnamed male companion attempted to make a purchase with two $100 bills. According to police, the woman and her friend had also been to the Chilrden’s Place. Employees there said the man had successfully paid for clothing with two more counterfeit $100 bills. (Source boston.com)

Counterfeiter gets 54 months in prison in Fort Wayne, IN. for hitting Wal-Mart
Federal prosecutors called it a “sophisticated arrangement” of color printer and scanner technology. Scot D. Silvers was sentenced to 54 months’ imprisonment, two years of supervised release and ordered to pay more than $1,300 in restitution by a U.S. District Court judge in Fort Wayne. Silvers was trying to buy Wal-Mart gift cards with phony $10's. According to prosecutors, employees at the store detected the fake bills when they applied “standard anti-counterfeit procedures” during a check. (Source journalgazette.net)

Woman Wanted By Seven Police Departments On Credit Card Fraud Now Behind Bars  Kinston, N.C., police say Angelina Litaker of Goldsboro was arrested last week. The 50-year-old woman is charged with multiple counts of credit card fraud, obtaining property by false pretense, attempting to obtain property by false pretense, and financial card theft. Kinston police say they, along with the Wake County Sheriff's Office, and police in Goldsboro, Greenville, Clayton, Wilson and Zebulon, have been looking for the woman for several months. (Source witn.com)

Bank Robber caught inside Carrollton, Texas Target store  It was a busy day for police in Carrollton who responded to a bank robbery at the Capital One Bank. The robbery suspect, Rudolph Casillas, 34, fled and a car chase ensued. His Dodge truck struck numerous vehicles in a Target parking lot before Casillas walked casually, according to witnesses inside the store. Casillas was arrested and taken into custody. No one was hurt, and police said they haven’t found any weapons in Casillas’ truck. Investigators have yet to determine whether or not anything was stolen from the bank. (Source wfaa.com)

Chicopee Family Dollar robbed at gunpoint
An armed gunman entered the Chicopee, Massachusetts store on Sunday demanding cash. Store employees complied with demands and no one was injured. The exact amount of money taken from the store is not known. (Source wwlp.com)

Spartanburg Hobby Lobby burglarized, suspects entered through the roof
A burglary and safe cracking was reported at Hobby Lobby Saturday morning. According to an incident report, someone apparently entered the store on Franklin Avenue between 9 p.m. Friday and about 7:30 a.m. Saturday through a roof air-conditioning unit. There was a large hole cut into the ceiling of near the manager’s office, and two others in a wall and large floor safe. An unknown amount of cash was taken. Damage to the store totaled $2,000. (Source foxcarolina.com)

Suspects tunnel into a high-end LA Clothing store, $8000 worth of merchandise stolen  A burglar with a flair for fashion tunneled into a trendy Hollywood clothing store and left with $8,000- worth of high-end clothes. Kitson, an upscale boutique located on Robertson Boulevard in the West Hollywood neighborhood of Los Angeles, is frequented by many celebrities and has separate stores for men, women, and children. The break-in occurred Wednesday evening at the men’s store and was discovered when Kitson personnel noticed a gaping hole in the wall and missing clothing the next morning. The burglar apparently has very specific fashion taste. He targeted Brian Lichtenberg’s Homies line and made away with more than $8,000-worth of clothes. (Source abcnews.go.com)

Washington shoplifter faces decades in prison after Everett Mall shooting
Charles F. Sprague III was charged Friday in Snohomish County Superior Court with four counts of second-degree assault and being a felon in possession of a firearm. Each of his charges carries the potential for a mandatory minimum five-year sentence under the state's "hard time for armed crime" law. Those sentences, if imposed, would be served consecutively. Prosecutors say Sprague and a companion were caught trying to steal clothing at the Macy's store back in July. A fight started when store security guards confronted them. Authorities say Sprague pulled out a .40-caliber handgun and allegedly bit one of the officers during a struggle for control of the weapon. One shot was fired, hitting a door. No one was severely injured. (Source heraldnet.com)

Antioch, Tennessee serial burglar hits Advance Auto Parts, several smash-and-grabs recently reported  Police in Antioch are looking for a suspect who smashes out store windows and is in and out of local businesses within minutes. The most recent occurred Monday morning around 4:00am when the suspect threw a rock through the store front of Advanced Auto, spending only a minute looking for register cash then quickly back out of the store. Police believe it is the same suspect who has hit several other local retailers. (Source wsmv.com)

Walgreen’s employees face an attempted robbery early this morning in Green Township, Ohio  Cincinnati area Police are searching for an armed suspect who robbed the Green Township store this morning at 6am. The employee told Police the suspect did display a handgun. No word on what was stolen, no one was reported as injured. (Source wcpo.com)

New Jersey Yard Sale busted for counterfeit merchandise: 400 items being sold
Puma, Anne Klein, Reebok, Burberry, Coach and Prada all high end counterfeits were being sold at a Bogota, New Jersey yard sale on Sunday. One person, Martha Soto-Cortes was arrested by undercover detectives. Police believe the counterfeit merchandise was valued at $4000. (Source northjersey.com)

Former Hawaii RadioShack employee faces theft charges  A Waiehu man has been charged with felony theft of thousands of dollars in merchandise from the RadioShack store in Lahaina. Austin Domogma, 21, who had been an employee of the store, was arrested Monday. He was released after posting $5,000 bail. (Source mauinews.com)

Ellsworth, Maine Walmart employee arrested for thousands in theft  Charles Clark, 41 is accused of stealing a storage shed, as well as a computer and 193 DVD’s, total amount, $3128. Clark was arrested on Friday charged with Class C theft and will appear in Hancock County Superior Court on Thursday, Sept. 26. (Source fenceviewer.com)
 

 

ORC News
Sponsored by Protection 1
Refunders targeting air conditioners and high-end faucets from the Brownsville Home Depot  Three people face multiple charges and allegations they stole an air conditioner and several high-end faucets and then tried to return the items. Bobby Cardona, 45, is charged with two counts of theft, class A and B misdemeanors; evading arrest on foot and evading arrest with a motor vehicle; and engaging in organized act. Anna Lilia and Jose Medrano were charged with theft. Investigators have obtained video-surveillance footage of the suspects taking the merchandise to try to return them with receipts that they had. Killebrew said that when Ayala and Medrano were denied the returns, they walked out with the merchandise without paying for it to a waiting car being driven by Cardona. Police pulled over the vehicle and Cardona is accused of exiting the driver’s seat and attempting to flee on foot. (Source krgv.com)

East Rutherford police collar ‘serial shoplifter’
An East Rutherford police officer was reviewing surveillance video of a suspected shoplifter at a local Rite Aid when the m an walked into the store and snatched a package of English muffins, authorities said. Police called 57-year-old Michael Fitzpatrick of Rutherford a “serial shoplifter. Tuesday, the manager of the Park Avenue Rite Aid flagged down Officer Anthony Bachmann and said that Fitzpatrick had shoplifted several bags of potato chips earlier that night after being caught with stolen razors the day before, East Rutherford Capt. Patrick Feliciano said. (Source cliffviewpilot.com)

Law Enforcement Retailer Alliance of NE (LERANE)
Organized Retail Theft Bulletin


Once again, the New England State Retail Associations are combining forces to host the seventh annual Organized Retail Crime Symposium for retailers and law enforcement on Thursday, Sept 19th at the DCU Center in Worcester, MA. Below is information on the eight hour event, and a link to the website:
http://www.retailersma.org/pages/
822_orc_conference.cfm

Agenda

Registration --Breakfast -- Vendor Visits
Opening Business:
Kevin Plante, CVS/RAM Loss Prevention Committee, Chair/ Master of Ceremonies
Opening Session:
Joe LaRocca, RetaiLPartners
Session One:
Jon Gold, NRF
Vendor Visits
Session Two:
Jerimiah Hart ~ Active Shooter
Lunch -- Vendor Visits
Session Three:
Tony Sheppard ~ ORC at CVS
Session Four:
Garth Gasse, RILA
Session Five:
Tom Field, Information Media Security ~ Hackers Exploit Subway
Vendor Visits
Session Six
Johnny Custer, Lerpnet/ Falcon
Raffle Drawing & Wrap Up


“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this national epidemic.”
Rex Gillette, VP Retail Sales, Protection 1.

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How (and Why) to Stay Positive
We all receive advice to stay positive when facing challenges, but it can seem unrealistic at the time; we see our glass as half full and "staying positive" seems so much harder than it sounds. However, pessimism can be bad for your health, and your attitude. Next time your life seems grim and gray, just follow these tips to get your spirits up! (Focus on the good)

How to Stay Super Motivated
In order to succeed, you have to make sure you're going in the right direction, and you have to make sure you're doing your work quickly but effectively. The motivation to keep your mind focused on the tasks at hand, and doing them well can be hard to find, but use these techniques to help you. (Give yourself a pat on the back)

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How to Stay Calm in a Crisis
We all hit that wall, where we feel like we are just going to lose it, and our world is crashing down. The anxiety, fear, and anger come in waves but we just need to take a moment, get our head on straight, and keep calm. Try these three strategies to keep your cool while going through a crisis. (This too shall pass)

5 Ways You Might Be Sabotaging Your Career  You spent your formative years learning things you were told would help you be successful, things that would come in handy some day, but in fact you never used them! Here are some things you SHOULD do, if you're not already, to keep yourself successful. (Saying "Thank You" is never outdated)

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Tip of the Day
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Being too close to the trees to see the forest is an expression that also fits not appreciating the role you play on your own team. With the needs of the day seemingly always taking priority, it's difficult for some to step back and truly see the value you can add to your own team. Realizing it and accepting the responsibility as a team member is half the battle. But doing something with it and truly adding value is what helps the team win the game. Every group, every department is in fact a team and every member plays a vital role towards the success and the survival of that team. That's why that old expression - One for all and all for one - took such a hold in literature. Because it is that simple. The hard part is taking responsibility for it.

Just a Thought,
Gus Downing

Gus Downing

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