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August 14, 2013

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News Brief
Sponsored by WG Security Products, Inc.

Food Network to air six week series "Thieves, Inc." - Take a look behind the counter as security experts help diagnose and solve theft in Food Industry  Premiering Wednesday, Sept. 11th at 10 p.m. ET/PT on the Food Network. Over six weeks, each episode features Scott McDonald and Connie Ribble of Monument Security meeting business retailers to help pinpoint their shoplifting vulnerabilities and recommend unique low-cost solutions that will help stop real criminals from sneaking out with stolen merchandise. (Source thefutoncritic.com)

Fake identity details, or the impersonation of an innocent victim (identity fraud), now accounts for over a half (52%) of all fraud  With account – or facility – takeover fraud (where fraudsters bypass security and hijack the running of an account) also standing at 14% of all fraud, data enabled identity crimes continue to be the most serious fraud threat facing organizations and customers according to the UK’s Fraud Prevention service, CIFAS, in their Fraudscape Bulletin 2013. And this is with chip and pin technology. There is no doubt that industry initiatives such as improved security for online transactions and Chip and PIN have prevented a lot of fraud. However, in spite of this, fraud against plastic card accounts (e.g. credit and store cards) has increased during the previous 12 month period. (Source retailfraud.com)

Walgreens deploys MEGA GRC solution to drive efficiencies within its risk management programs
  Walgreens is using the MEGA software solution as a means to automate its already established, successful risk management program. This addition provides Walgreens with an integrated technology platform enabling sharing and management of vital information it uses to manage risks across the company. The solution allows for consolidation of several repositories of data, further enabling additional analyses and reporting in an efficient manner. (Source prnewswire.com)

Spending has stalled and the economy is stuck in neutral,” NRF chief economist Jack Kleinhenz says  The world’s largest retail trade association found that July retail sales — excluding automobiles, gas stations and restaurants — increased 0.3% seasonally, adjusted from June and increased 5% unadjusted year-over-year. (Source retailingtoday.com)

Toys“R”Us and Babies“R”Us Expand Global Footprint, Opening More Than 100 Stores, Including New Locations and Conversion of Stores to the Side-by-Side Format  Store Openings Across 21 Countries Worldwide Advance Company’s Long-Term Strategy to Grow Business Operations in International Markets; Furthers Toy and Juvenile Integration Focus. Toys“R”Us, Inc. today announced its global store growth for 2013, with the planned opening of more than 100 stores, including new locations, the relocation and conversion of 14 stores to the Side-by-Side format, and 22 new licensed stores. These new stores are located throughout 21 of the 36 countries and jurisdictions in which Toys“R”Us, Inc. currently has a presence through its wholly owned and licensed businesses, and represent the net addition of over 900,000 square feet of retail space to the company’s store portfolio. (Source businesswire.com)

Best Buy Canada combats showroomers
Best Buy Canada is attempting to combat showrooming in its stores with the 360pi 360mobile solution. The solution provides real-time data on competitors’ pricing to Best Buy Canada store associates, allowing them to better anticipate and respond to customer requests for discounts.
(Source chainstoreage.com)

National dialogue about how to best protect privacy in a digital era will impact retailers long term - the ripple down effect  President Barack Obama quietly met with the CEOs of Apple Inc, AT&T Inc as well as other technology and privacy representatives last Thursday to discuss government surveillance. The session was not included on Obama's daily public schedule for Thursday. (Source huffingtonpost.com)

A Better Way to Tackle All That Data

The single biggest challenge any organization faces in a world awash in data is the time it takes to make a decision. We can amass all of the data in the world, but if it doesn't help to save a life, allocate resources better, fund the organization, or avoid a crisis, what good is it? Hampered by a shortage of qualified data scientists to perform the work of analysis, big data's rise is outstripping our ability to perform analysis and reach conclusions fast enough.
(Source hbr.org)

Global IT security spending will rise by more than $30 billion in the next four years, but that doesn't necessarily mean we'll be more secure  That means an annual compound increase of 6.6 percent. IT spending overall will continue to decline as a function of the struggling global economy, but investments in network and data security appear to be immune. That still doesn't mean that solving the problem is as simple as throwing more money at it. O'Brien says, "Unfortunately, security is often an after-though, driven by audits and statute rather than taken holistically." Rather than achieving compliance to pass an audit, consider what it takes to actually secure the network and protect the data. Editor's note: Sound familiar? While most LP executives may think IT security is totally different and a realm that's not in their wheelhouse, think again. We all share the same objectives: protecting the company's assets and increasing their profits. As the average data breach costs $5M that certainly out weighs 99% of all the internal theft cases and it's committed by a criminal. Just a thought. (Source csoonline.com)

ISO to Develop New Global Private Security Quality Management Standard  ANSI and ASIS seeking U.S. stakeholders to support and influence the work. ASIS International, the leading organization for security professionals worldwide, today announced that the International Organization for Standardization (ISO) will begin work on an ISO International Standard based on the ANSI/ASIS.PSC.1: 2012 - Management System for Quality of Private Security Company Operations—Requirements with Guidance. Development of the new standard will be overseen by ISO Project Committee (PC) 284, Management System for Quality of Private Security Company (PSC) Operations - Requirements with Guidance. “PSCs play an important role in high risk environments supporting businesses, governments, infrastructure protection, disaster relief, and aid agencies,” said Marc Sigel, commissioner ASIS Global Standards Initiative and chairman of the ISO Project Committee. “This standard will provide a business sensible approach for PSCs to provide quality services, manage risks, and demonstrate accountability to the International Code of Conduct (ICoC), the Montreux Document, Human Rights Codes, and legal requirements. The ISO Project Committee welcomes the input of users of security services, providers of security services, civil and human rights organizations, legal experts, and other impacted parties and communities.” (Source asisonline.org)

The UK rolls out Surveillance Camera Code of Practice
  The CCTV Surveillance Camera Code of Practice officially came into force today, following its publication in June. Private companies are not bound by it, but they are encouraged to use it as guidance in operating their own systems. The code was introduced under the 2012 Protection of Freedoms Act 2012. The act included a provision for a new surveillance camera commissioner, who would help draft the code, review its operation, and provide advice. The government wanted to address concerns over the potential for misuse of video surveillance in public places. It also wanted to help engender a culture of "surveillance by consent." Editors note: With this roll-out one can assume others will appear throughout the world. (Source ifsecglobal.com)

2nd-generation ID cards to include fingerprints in China  China plans to register fingerprint information in its 2nd-generation ID cards in a bid to reduce potential crimes involving identification fraud, Beijing Morning Post reported Wednesday. China's Ministry of Public Security plans to start collecting fingerprints nationwide by the end of this year, fending off criminals using fake identities, the report said. (Source ecns.cn)

Security Officer Called Heroic in Rescue of hotel guest at Disney resort sink hole  Just five minutes into his shift, a security officer found himself in the middle of a life and death situation. And without hesitation, the security officer responded in a way that many are calling a heroic and selfless act of courage. A sinkhole had opened up and swallowed a building causing it to collapse at the Summer Bay Resort on US-192 and some guests of the resort found themselves trapped. The vacationers told local reporters that they credit security officer Richard Shanley for zigzagging the three-story building and evacuating all 48 rooms. One woman said she was scared and did not know what to do until the security guard showed up at her door and led her to safety. (Source privateofficer.com)

American Express and Chase now on board with Isis Mobile Payment system  Isis, the mobile wallet joint venture of AT&T, Verizon Wireless and T-Mobile, has announced partnerships with Chase and American Express in preparation for its debut later this year. Isis lets Chase cardholders with NFC-enabled smartphones tap their mobile devices in order to pay at participating retail locations, rather than having to use a debit or credit card. Chase has been working with Isis to test mobile payment options using near field communication technology in Salt Lake City, Utah, and Austin, Texas. The company was encouraged by the trial's success. Based on responses in those markets, Chase said Monday it would continue the rollout nationwide. (Source dailyfinance.com)

Hacker hijacks baby monitor camera, terrorizes family  A Houston, Texas couple got a great shock this weekend when they heard a male voice coming from a room where their two year old was sleeping. They heard the man shouting to the little one to wake up, using expletives, and once they entered the room, the camera / baby monitor from which the voice was coming turned towards them and the attacker abused them, as well. The father, Marc Gilbert, turned off the device immediately, but didn't notify the police about it. Their daughter wasn't affected by the attack, as she is deaf from birth, but Gilbert chose to talk to the media in order to alert other parents to the possibility that their baby monitors might be hacked and misused by attackers. (Source net-security.org)

Quarterly Same Store Sales Results

Ace Hardware Q2 up 5.3% with revenue up 9.7%
Stater Brothers Q3 up 3.18% with sales up 2%
Macy's Q2 down 0.8% with revenue down 0.8%
Canada's Metro supermarket Q3 down 0.9% with sales down 0.7%
Brookstone Q2 down 8.5% with net sales down 11.8%

 

Our field research team just completed 20 more
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For more info, go to their LinkedIn page.

 

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Thought Challenge
 

Courage is a 7 Letter Word


By Francis Clark
VP Business Development
Profitect

I recently met the former aid to the Admiral who was in charge of Naval Operations at the Pentagon on September 11th and while he didn’t divulge this information his commanding officer said that in an instant, the aid had to grab the Admiral, whose office was adjacent to where the plane hit the building, and get him to safety. No time to think, he had to react on what was inside him and do the right thing. That’s courage ‘under fire’ to me and the story prompted me to think of the millions of people who go to work every day doing their level best ‘not to be noticed’.

Courage to me is shown by someone who knows what the right thing to do is and pursues that ‘right thing’ with cleverness and skill until it is accomplished. It may mean managing your boss or even your bosses boss or even finding a way to another executive in the organization that ‘gets it’. It may even mean sharing the ‘glory’ or even transferring it to someone else who can accomplish your goal with the clear understanding that it’s the right thing to do rather than it’s what will get me noticed.

If you’re in a company where you can’t get the ‘right thing’ accomplished and have hit the proverbial ‘glass ceiling’ then it will take courage to find another opportunity OUTSIDE. Sadly, there are a number of companies where executive layers are in their ‘comfort zone’ and not willing to challenge anything. Many of those companies are ‘circling the bowl’ waiting for the final flush and you don’t want to be part of that.

Have the courage to go to work every day not caring if you get fired because you are always doing the right thing for your company; is real courage. The right kinds of people will notice and will get support from the strangest places...and you’ll enjoy your life and your work so much more if you live it with courage.

 

Retail Crime News
 

Robber takes a cab to Silver Springs Walmart, threatens cashier with a box cutter  Silver Springs Township Police are searching for a man who held up a cashier at Walmart this morning at 4am, threatening her with a box cutter. The man fled with an undetermined amount of cash from the register, the cashier was unharmed. The suspect is believed to have taken a taxi from the Amtrak station in Harrisburg and dropped at the store. When leaving the store, the man again got into the taxi and was dropped off at another part of town. Police do not believe the cab driver knew anything about the robbery. (Source cumberlink.com)

Florida seeking death penalty in Metro PCS robbery-murder  The man accused of robbing then killing Shelby Farah while she was working at MetroPCS store pleaded not guilty at his arraignment Wednesday. James Rhodes, 21, faces charges of armed robbery, aggravated assault, first-degree murder and possession of a firearm by a convicted felon. Prosecutors say they will seek the death penalty, pointing out that Rhodes is a repeat offender. The mother of a slain 20-year-old woman is continuing to let her voice be heard and demand justice after her daughter's death. Shelby Farah was killed last month in a botched robbery at a Northside MetroPCS store. Police have arrested and charged 21-year-old James Rhodes, who they say admitted to the killing. But Farah's mother still isn't happy. She thinks there is more to the story, and she believes another man may have been involved and is getting off the hook.  (Source news4jax.com)

Nazareth, PA., woman facing 79 charges for buying luxury goods with stolen credit cards and having them shipped to her home  Cheryl Ann Fucci, 48, bought watches, computers, fragrances and shoes sold by retailers such as Macy's and Boscov's for a combined $8,426, according to court papers. Officer Troxell determined purchases were made with credit card numbers stolen from people in Colorado, Illinois, California, Louisiana, Ohio and Pennsylvania. Fucci told police she had an Internet relationship with a man named Mark Terrel who bought the goods. She allowed him to use her address as a delivery point for the goods and she understood the names on the packages weren't hers. (Source lehighvalleylive.com)

New Jersey man wanted in ATM skimming in Clifton and Lodi; one victim hit for $1800  A young man in his twenties is believed to be the mastermind behind the theft of thousands of dollars after setting up skimming devices on bank ATM machines in Clifton and Lodi, New Jersey. Police have an image caught on the ATM surveillance camera at Valley National Bank of a young man using a fake ATM card to steal money from a customer’s account. (Source northjersey.com)

4 Smash and grab burglars busted hitting galleria Chanel store for 30 purses in Houston, TX  2 were arrested and 2 are still on the loose. They entered the mall, that's open 24 hours a day, late night breaking into the Chanel store. (Source yahoo.com)

North Bay City police issue phone fraud warning with scam claiming to be a Shoppers Drug Mart contest  The North Bay Police as well as Shoppers Drug Mart have received complaints of a phone fraud where Shoppers Drug Mart customers are receiving calls from an automated calling system. The customers are told that they have won the vacation contest and asks them to accept or decline. The customer is then asked to provide personal information including their credit card numbers. These calls are fraudulent. This fraud has been complicated by the fact that there has been a legitimate Shoppers Drug Mart/Pharmaprix Summer Contest that closed Aug 11th. Shoppers Drug Mart has supplied a phone number for inquiries. 1-800-746-7737. (Source baytoday.com)

Smash and grab suspect hitting stores in Port St. Lucie, Fla. - on the loose  Port St. Lucie Police and Martin County Sheriff's Office are seeking the public's help in identifying a suspect involved in a string of smash and grab burglary attempts. The suspect was caught on several store surveillance videos attempting to break his way into three businesses in Port St. Lucie and one business in Martin County, according to Port St. Lucie Police. Hitting radio Shack and AT&T stores. (Source wptv.com)

Memphis-area man charged with identity theft of over 500 people  Authorities say a Memphis-area man is facing charges after he stole the identities of more than 500 people. According to the sheriff's office, deputies searched Bell's home in the Cordova suburb and found fake Tennessee driver's licenses, fraudulent tax returns and debit cards with pin numbers. The sheriff's office says the investigation is ongoing and additional charges and arrests are likely. (Source wdef.com)

Dunkin Donuts robbery spree continues in Mass.  An armed man robbed a Dunkin’ Donuts in Norwood, continuing a trend of robberies at various Dunkin’ Donuts locations across the region, police said. The robbery came after other Dunkin’ Donuts shops were held up this year in Canton, Norwood, Newton, Norton, Walpole, Westwood, and Boston, said Glen Piro, a Canton detective. Police departments from the communities where the robberies happened are working together to solve the case, police said. Dunkin’ Donuts is actively helping police in tracking down the robber, said company spokeswoman Jessica Gioglio. (Source boston.com)

Gordon's Jewelers store in Oklahoma City the victim of smash & grab  Police were called to the Quail Springs Mall late Monday evening in response to a smash and grab robbery at Gordons Jewelers. Two suspects entered the store. One with a hammer, the other with a baseball bat and stole an undetermined amount of merchandise. No one was hurt in the incident. (Source kfor.com)

Two West Virginia State Trooper cars rammed by fleeing shoplifters  Jeffrey Andrew Cricks and three other suspects were wanted in a series of retail theft and access device frauds in Fayette County. On Monday West Virginia State Troopers boxed in the car driven by Cricks at a gas station. Cricks made his attempted get-a-way by ramming two of the patrol cars. Cricks was taken into custody along with his three passengers. (Source triblive.com)

Camarillo Police arrest two suspects in Boost mobile robbery; may be connected to an Arizona homicide  Camarillo police said on Tuesday they arrested two suspects in late July wanted for questioning with a homicide investigation in Arizona. Pedro Marcilino Hernandez and Yadira Garcia-Hernandez worked as a team when they held up the Boost Mobile store in Camarillo. The female suspect watched the front door as the male suspect held the employee at knife point while he grabbed merchandise and cash from the store. The employee’s hands were bound, but was uninjured in the incident. The suspects were wanted on felony warrants out of Arizona for questioning in a murder investigation. (Source vcstar.com)

Man steals two Rolexes worth over $75,000 from New Orleans jeweler  Police are looking for a man who ran off with two Rolexes worth over $75,000 from Jack Sutton Fine Jewelry at Canal Place Tuesday, according to the New Orleans Police Department. Around 11 a.m., the man walked into the jewelry store and asked to see two watches. He told the store clerk he wanted to buy a Rolex as a gift. The customer asked if he could compare two watches. The sales clerk gave the man both watches, which were placed onto his wrists so he could compare them. Once both watches were on his wrist, he ran out of the store. The watches were a Rolex Submariner valued at $34,250, the other a 1998 Rolex platinum valued at $42,000. (Source wdsu.com)


 

ORC News
Sponsored by Protection 1

Huge identity theft & counterfeit credit card skimming gang busted in Glendale, CA., responsible for millions in losses  7 arrested and three more on the loose. Stopping a BMW with illegally tinted windows police found a huge identity theft ring that may have thousands of victims. It's a huge ID theft ring with millions of dollars in losses. Using master keys the gang placed skimmers in pumps and got the credit card numbers from thousands. (Source nbclosangeles.com)

Gift card theft gang leader pleads guilty to $120,000 of gift card theft from Giant Eagle stores in Detroit  Detroit man on Tuesday admitted in federal court that he and several other people from the Motor City area used counterfeit credit cards to steal $120,000 worth of gift cards at several Giant Eagle stores in Ohio and Pennsylvania in 2009. (Source triblive.com)

ORC gang reselling fuel purchased with stolen credit cards  Frederick Police Detective Dave Baumhover said thieves may have used an electronic "skimming" device to scan information from the victim's company credit card. Crooks using a special machine to program the stolen credit card information onto a forged -- or duplicate -- card. The fraud went undetected for a long period of time, Baumhover said, during which the thieves made 11 purchases worth thousands of dollars. (Source thedenverchannel.com)

Boston man steals $2,400 worth of sunglasses from Natick Mall Solstice store  Boston man arrested Sunday at the Natick Mall admitted to police that he stole $2,400 worth of sunglasses from the store the previous week, a prosecutor said Monday in Framingham District Court. (Source metrowestdailynews.com)

Repeat retail robbers caught in Barron, Wis. after crossing state lines scamming retailers  Two alleged repeat retail robbers from Ohio were caught in Barron, Wis. after robbing a Wal-Mart in Rice Lake and fleeing the scene. According to Barron County Sheriff Chris Fitzgerald, Abdul Kargbo, 23, and Richard Watkins, 52, have been crossing several state lines and scamming area retail establishments. The FBI has been brought in to assist with the case. An investigation is ongoing and both suspects are being held in the Barron County Jail. (Source myfoxtwincities.com)

CVS employee challenged to a fight with shoplifters  Los Angeles Police are searching for the identity of 4 shoplifters. An alert CVS employee noticed four suspects inside the store; one was concealing merchandise under his clothes. One suspect failed at the task of keeping the cashiers attention by distracting her. When the cashier approached the suspects about the concealed merchandise, she was challenged to a fight by one of the female suspects. The suspects screamed at the associate, demanding they sell the underage thieves alcohol. The suspect physically bumped the associate as they fled the store. (Source cbslocal.com)

Wegman’s makes a catch of two seafood bandits, hitting for nearly $1000 in crab legs  Two Philadelphia area men were apprehended on Tuesday after returning to the store where their theft of nearly $1000 of crab legs was caught on tape the night before. One of the suspects had been arrested back in May for stealing seafood and detergent, valued at $400. Both men were unable to post bail and currently sitting in the Bucks County Correctional Facility. (Source phillyburbs.com)


“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

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Vendor Spotlight
 

THE DEPARTMENT OF VETERAN AFFAIRS APPROVES
CFI CERTIFICATION FOR FEDERAL GI BILL


Chicago, IL, August 14, 2013 – The International Association of Interviewers (IAI) is pleased to announce that its Certified Forensic Interviewer (CFI) certification was approved by the Department of Veteran Affairs as an eligible program for reimbursement via the Federal GI Bill. The Post-9/11 Veterans Education Assistance Improvements Act of 2010 was recently signed into law and expanded the benefits, which now includes benefits for active service National Guard as well as all other active service military personnel. Veterans who have served at least 90 days of active duty service after September 10, 2001 and received an honorable discharge will also qualify for the Post-9/11 GI Bill. More information regarding the GI Bill and its programs is located at www.gibill.va.gov.

“IAI values the contributions of our military personnel and the service they provide to our country,” said Wayne Hoover, Vice President of IAI (www.iaofi.org). “We worked hard with the Department of Veteran Affairs to make available the CFI program so that veterans can make a transition into the interview and interrogation field via the certification.”

The Certified Forensic Interviewer designation is the only advanced level certification for interviewers and interrogators. The 15 core competencies range from the legal aspects of interview and interrogation all the way to field interviews. 1,600 of the more than 6,000 members of the IAI earned the certification. More information regarding the Certified Forensic Interviewer exam and preparation is available at http://www.iaofi.org/CFI-Exam-Information.

“The skill set that military personnel learn and refine in their roles to successfully serve our Country is the same skill set that is the foundation for success as a Certified Forensic Interviewer. Discipline, integrity, attention to detail, ability to execute according to directions, and loyalty to organization are the hallmarks of a good serviceman,” said Melissa Mitchell, CFI, SGT USAF 1983 (Lifeway Christian Bookstores).
“Veterans carry the qualities they gained in their service with them as they transition from the military to serving civilian organizations. Having experienced the benefits of that compatible skill set personally in my own civilian career, I have intentionally sought out that same skill set in candidates for my Loss Prevention team knowing that not only will my company benefit, but I am also honoring those who have served our great Nation.”

About IAI: The mission of the International Association of Interviewers is to provide educational, business and networking opportunities to interviewers from all disciplines. The IAI will foster this growth through educational, business and social networking opportunities to engage other thought leaders and to increase members' core interview skill sets using the latest information from legal, psychological, and practitioners, which will form the timely transfer of educational information.

For more information on IAI or for the Certified Forensic Interviewer program, please visit us at www.IAofI.org or contact Jen Zeigler, Executive Coordinator, at our Veterans Hotline 800-222-7789 ext.106 or via e-mail: jziegler@iaofi.org.

Contact:
Bill Pawlucy, CAE, Executive Director
International Association of Interviewers
651-236-0901

 

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Change comes from within and growth comes from taking a risk - Retailer Submissions Needed for RILA Sessions 

For years now I've heard so many great ideas and criticisms come from our ranks after the various LP shows. With the problem being it's always after the show and not before them. While virtually all of them ask for input and canvas the industry looking for suggestions, so many stay silent. Some because of corporate mandates, some because either they leave it to the other guy or they leave it to another retailer to make the call and are reluctant, maybe a tad nervous to even make a suggestion. But when taking into consideration the speed and volume of change coming throughout the retail industry worldwide, every retailer needs to take action, to take risks and to stand up and be heard. The retail landscape is changing now more than ever before in history, and for us to change with it and grow as an industry and to merely keep pace with it we need every retailer's input, ideas and suggestions for the sessions at the only venues we have to share together as an industry. Yes I agree, there are executives that deserve and need exposure as session presenters, but what's more important now than ever before are sessions that go beyond the traditional and deal with topics that are reshaping the retail world. Because change must come from within and growth comes from those willing to take a risk. And with Omni-retailing at the door and the disappearance of that line separating online and offline we need to change and grow as an industry, and the sessions at the various LP conferences allow us to do just that and every retailer needs to be involved, no matter how large or small. 

Right now the Retail Industry Leaders Association (RILA) is looking for session submissions and it's a perfect time to get involved, get creative and take a risk. Give it some thought, take your idea to your senior leader or put together a committee and use the power of the group to come up with some ideas. Help the industry evolve. You never know what contribution you can make until you just stand up and make it. And for those who don't, then no reaction or criticism is justified. 

Just a Thought,
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