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August 19, 2014

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News Brief
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Tom Mace was named Vice President Retail Operations, Sales and Services for Office Depot.  Tom is a former loss prevention executive, previously the Vice President of Asset Protection for 99 Cents Only Stores, before progressing to this great operations job with a major retailer. Tom held a number of different loss prevention leadership roles for retailers such as The Home Depot where he was Senior Director of Corporate Loss Prevention, the Division Director of Loss Prevention for Western and Northwest United States, and Regional LP Manager, and was also involved with their Merchandising and Supply Chain services as Senior Director of Merchandising Services and Director of Direct to Consumer Fulfillment. He also worked at Target as District AP Team Leader, National Investigations, District Shortage Specialist, AP Team Leader and AP Specialist. Congratulations Tom!

National Guard Troops Fail to Quell Unrest in Ferguson  Violence erupted here once more overnight, even as Missouri National Guard troops arrived, the latest in a series of quickly shifting attempts to quell the chaos that has upended this St. Louis suburb for more than a week. Late Monday night, peaceful protests devolved into sporadic violence, including gunshots, by what the authorities said was a small number of people, and demonstrators were met with tear gas and orders to leave. Two men were shot in the crowd, officials said in an early-morning news conference, and 31 people — some from New York and California — were arrested. Fires were reported in two places. The police were shot at, the authorities said, but did not fire their weapons. (Source nytimes.com)

Kroger pressured to ban open-carry guns in stores  The fight over whether shoppers should be allowed to tote guns openly in American businesses is about to spill into the aisles of Kroger, the nation's largest supermarket chain. Moms Demand Action for Gun Sense in America, a national gun control organization backed by former New York Mayor Michael Bloomberg, will kick off a campaign this week that seeks to pressure the grocery giant to ban the open carry of firearms in all of its nearly 2,500 stores. The moms' group decided to take action in response to recent demonstrations by open carry activists in Kroger stores in Ohio and Texas, and after conducting research that identified more than a dozen shootings on Kroger property since 2012, said Erika Soto Lamb, a spokeswoman. "Kroger employees shouldn't have to determine whether the person holding a gun in the frozen aisle is someone dangerous or someone making a political statement," Lamb said. (Source huffingtonpost.com)

Banks, Retailers Speed Up Drive to Add Chips to Credit, Debit Cards  The push for the new cards is taking on greater urgency following a number of high-profile data breaches in recent months that have exposed millions of consumers to potential fraud. Just last week, grocery chain Supervalu Inc. disclosed that it was investigating a breach that could affect shoppers at roughly 1,000 supermarkets. Major lenders, regional banks and credit unions are rolling out the new cards, which contain a computer chip in addition to the traditional magnetic strip on the back. Merchants, too, are installing new terminals at the cash register to accept the cards. (Source wsj.com)

NRF asks U.S. Supreme Court to review swipe-fee ruling  The National Retail Federation on Monday told the U.S. Supreme Court that the debate over debit card swipe fees is “of staggering importance” and asked the justices to review a ruling that left the Federal Reserve’s cap on the billions of transactions conducted each year at 21 cents rather than reducing it to a lower level. (Source chainstoreage.com)

American Apparel Spends $1.4M Battling Founder and Fired CEO Dov Charney

Asia Pacific Cargo Theft Down Says FreightWatch International

Quarterly Same Store Sales Results

Urban Outfitters Q2 up 21% at Free People, up 6% at Anthropologie, down 10% at Urban Outfitters, with revenue up 6.9%
Home Depot Q2 up 6.4% with sales up 5.7%
Dick's Sporting Goods Q2 up 3.2% (Golf Galaxy down 9.3%) with revenue up 10.3%
TJX Q2 up 3% with revenue up 7%
American Apparel Q2 retail down 6% with net sales flat
 

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eBay News
 

Proact Investigative support assists with 4 people arrested, $200,000 in Legos recovered from Organized Theft Scheme

Phoenix police say they have arrested four people in a retail-theft scheme involving at least $40,000 in Legos stolen from various Toys "R" Us stores, and they recovered a total of $200,000 in Lego play sets from one of the suspect's homes.

Read more here.

For further information on PROACT, email inquiries to PROACT@eBay.com.

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Loss Prevention News Network
"Live in Ft. Lauderdale at the NRF Show 2014"

Paul Fisher, Vice President Sales and Marketing for Bass Security, tells us how core values of accountability, continuous improvement and teamwork helped Bass Security grow from a small locksmith business in 1975 to a well-rounded leader in the retail security industry. As North America’s only one-touch solution for loss prevention, new construction and facilities, Bass Security serves over 50 Fortune-500 companies and over 79% of the top retailers in North America.

Episode Sponsored By:

 


LPNN Quick Take #5

In this LPNN Quick Take, Joe and Amber talk with Denny Dansak, Senior Corp. Manager, ORC at The Kroger, Co. Listen as Denny briefly discusses the partnership on the case that won his team the NRF’s Law Enforcement Retail Partnership Award. This 13 month investigation was initiated by Kroger, who partnered with the LA County Sheriff’s Department and the FBI to help solve the case.


Solution Providers, have a video or commercial you want to publish? Contact us.

e-commerce
Sponsored by The Zellman Group

Could CFPB Review Force Virtual Currencies To Abide By Traditional Payment Rules?  The Consumer Financial Protection Bureau (CFPB) has stepped in, offering its views on digital currencies for the first time. The U.S. General Accountability Office earlier issued a report calling on the CFPB to take up the issue. The bureau has concerns with how virtual currencies could affect consumers. In its consumer advisory, the CFPB warned consumers about the risks, cautioning them to be aware of such potential issues as unclear costs, volatile exchange rates, the threat of hacking and scams, and that companies may not offer help or refunds for lost or stolen funds. “For example, if a hacker gains access to a consumer’s Bitcoin “private keys,” which are 64-character codes that unlock the consumer’s funds, the consumer can lose all their virtual currency,” the agency noted in its advisory. (Source pymnts.com)

E-commerce jumps 15.7% in Q2

U.K. online sales increase 14% in July

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

 

Big Data
Sponsored by Verint

Combating Breach Fatigue - Supervalu hack contributes to sense of apathy - At least one data breach per day in the U.S.  The Identity Theft Resource Center reports that during the past year alone, it counted 400 U.S. breaches - or 1.1 per day. In the past 12 months, breached organizations have included Target, eBay, P.F. Chang's, Neiman Marcus and the U.S. Department of Energy. There's an increasing sense of "data breach fatigue" as these breaches take a psychological toll. Business executives, for example, may feel that no amount of preparation matters, thus leading boards of directors to skimp on necessary information security spending. Consumer reactions, meanwhile, can vary between apathy and extreme caution, with individuals potentially curbing their use of payment cards and taking their business elsewhere, or else ignoring breach warnings altogether. (Source govinfosecurity.com)

51% of hackers motivated by Fun/Thrill - Only 18% after money - 86% believe they'll never get caught - according to survey  When most hackers are infiltrating computer systems, the last thing on their mind is getting caught, according to new data. In fact, despite many highly publicized arrests, 86% of hackers believe they will never face repercussions. In a survey with 127 self-identified hackers, 51% said their actions were driven by fun or thrill seeking, while only 18% were after money and 1% wanted notoriety. 29% of the hackers interviewed identified themselves as hacktivists that were interested in exposing the truth. (Source cnet.com)

Big Data and Video Surveillance: A Perfect Match 
For retailers, integrating video with other security and business operations platforms - including loss prevention, marketing and point of sale - yields a variety of benefits. With big data, retailers can more readily respond to criminal activity and vandalism, while easily sharing vital information with local law enforcement. Learn more with Verint’s on-demand webinar. (Source verint.com)

The Biggest PR Mistakes Retailers Can Make in Data Security Incidents

An IT lens on data-breach response

Why IT security could be the fastest moving technology sector

 

ORC News
Sponsored by Security Resources


 

From Arizona to NY, thieves turn Legos into hard cash  From Arizona to New York, alleged thieves are turning those tiny iconic plastic interlocking bricks you grew up with into cold, hard cash. On New York's Long Island on Friday, a 53-year-old woman was arraigned on grand larceny charges for allegedly stealing about $60,000 worth of Lego sets and trying to sell them on eBay, the Nassau County Police Department said in a statement. Gloria Haas was arrested Thursday after allegedly stealing 800 sets of the 80-year-old toys from a Long Island storage facility and moving them to a facility in another town, police said. She had intended to sell the toys on eBay. (Source cnn.com)

 

Three charged in $4000 theft of eyeglasses from West Acres Mall in Fargo  Three people face felony charges in connection with the theft of $4,000 worth of eyeglasses from two stores at West Acres mall. Travanti Plunkett, 29, Heather Nery 22, and Lloyd Johnson Jr., 23, were being held Monday at the Cass County Jail. Plunkett and Nery are accused of taking eight pairs of sunglasses with a total value of $2,000 from Visionworks on Aug. 9. On Aug. 13, Plunkett and Johnson stole 10 pairs of designer eyeglasses worth a total of $2,000 from LensCrafters. (Source inforum.com)

Framingham, MA Police arrest Shoplifter with extra license plates, cutter and magnets  Police arrested a Framingham woman on Saturday after they found her car full of stolen clothing and tools used to help make shoplifting easier. Isabelle Jacquet, 40, also had a second set of license plates in her trunk that had Velcro on them so they could be attached quickly to her real license plates, police spokesman Lt. Stephen Cronin said. Officers saw bolt cutters and knives in the car's center console. There were also several other knives and wire cutters, as well as 45 "powerful" magnets that could be used to deactivate security tags, throughout the car, "There were numerous tools that could be used to assist in shoplifting," Cronin said. (Source metrowestdailynews.com)

Phillipsburg Mall theft suspect caught after similar heist at Lehigh Valley Mall

Two women stole nearly $4000 in electronics from Target stores in Orange Co NY

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Retail Crime News
Sponsored by NuTech National

JC Penney LP Agent Tased by Police in Boynton Beach, FL; ignored commands to stop fighting with shoplifter  A loss prevention officer for JC Penney at the Boynton Beach Mall was tased and arrested after allegedly striking a police officer during a confrontation with a shoplifter, according to a police report. Boynton Beach Police responded to the department store Saturday afternoon and found Brittany Horton, a loss prevention employee, fighting with Sarah Francois, the alleged shoplifter. The women were punching, kicking and pulling each other’s hair, the report said. As the women were being pulled apart, Horton pushed an officer in the collarbone area with enough force to cause a tingling sensation through the officer’s arm. Horton, of Lake Worth, then pushed Francois face down and began punching her repeatedly. When Horton ignored commands to stop fighting, an officer deployed a stun gun and ended the attack. Francois was stopped by loss prevention after allegedly attempted to steal a $52 dress. (Source palmbeachpost.com)

Roof Top Burglars in Ithaca, N.Y. - Hit Home Depot 4 Times Since March 30th & Others  Around 11:55 p.m. Friday, police were called to the Home Depot on Elmira Road for a report of people on the roof. The Home Depot was burglarized four times since March 30th. Three suspects were caught running from the scene and two others found in a car nearby. Igor V. Sokolik, 18 of Homer, Paul Priadoun, 19, of Cortland, and a 17 year old were all arrested and charged with criminal trespass. They were all issued appearance tickets. Investigating officers say they did not find any evidence that either business had been broken into and nothing to date has been reported stolen in connection with the incidents. No charges have been filed and no suspects have been named in the previously reported burglaries. Firehouse Subs was burglarized twice within the last 10 days, on August 8th, and on August 12th.  (Source cnycentral.com)

Two suspects arrested and charged in Bayfair Mall shooting in San Leandro, CA

Radio Shack Armed Robbery in Rush Twp., PA: employee tied up but uninjured

New Castle, PA jewelry store burglary suspect jumps into river to flee police

Florida-based Felony Lane Gang strike quickly in the state of Washington

Eden Jewelry Store's Drive-In 'Smash And Grab'

Man robs bank inside Toledo Kroger’s store

Two arrested in Gun store burglary in Mississippi

Kay Jewelers in Chesapeake Square, Chesapeake, VA the victim of a $3149 Grab and Run
 

Robberies and Burglaries

Alan’s - Lebanon, TN - Shooting/ Armed Robbery - owner shot in the leg
Dollar General - Savannah, GA - Armed Robbery
Family Dollar - Valdosta, GA - Armed Robbery -2 arrested
Fast Lane - Jackson, KY - Burglary
Foodland - Charleston, WV - Armed Robbery
Goggin’s IGA Pharmacy - Randolph, ME - Armed Robbery
Hot Spot - Salinas, CA - Shooting/ Armed Robbery - one person killed
One Source Pharmacy - Calera, OK - Armed Robbery
Rapid Cash - Winter Haven, FL - Armed Robbery
Supermercado - Nashville, TN - Armed Robbery
The Book Center - Paris, TX - Robbery - Owner thwarted 2 robbers
Walmart - Decatur, AL - Theft/ Robbery - suspect pulled knife on LP, no injures

 

Vendor Spotlight
 

CAP Index Survey to Benchmark Best Practices in Crime Risk Assessment

 

A new survey being conducted by CAP Index will document current strategies in crime risk assessment utilized in the retail industry. Hundreds of respondents have already completed the brief questionnaire that will be used to create a benchmark for retailers to compare themselves against. The anonymous survey (meaning we will never publish the names of participants or their company), which takes only 2 minutes to complete, will be published by CAP Index when it is completed and made available for free to retail industry participants and members.

CAP Index has been helping retail corporations and industry associations define best practices and protocols for crime risk assessment and security resource allocation for over 25 years. Once the report is completed, we will be providing a copy of our findings at Booth #3637 during the 2014 ASIS International Seminar and Exhibits. You will also be able to download them from www.capindex.com when they become available.

To participate in the survey, go to CAP Crime Risk Assessment Survey.

 

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Dir of LP & Risk Mgmt
Gordmans
Omaha, NE
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Director Digital LP
Nike
Portland, OR
Nike
Regional LP & Safety Director

Younkers
Okemos, MI
The Bon Ton Stores

Regional LP Director
Corporate

Hoffman Estates, IL
Sears Holdings Corp
Sr Manager of LP
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Dallas, TX
Dunkin' Brands
Sr LP Analyst
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Dunkin' Brands
AP Analyst
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Anaheim, CA
Northgate Markets
Regional LP Manager
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Chicago, IL
The Vitamin Shoppe

National Account Manager
Vector Security, Inc
TBD
Vector Security, Inc
Reg LP, Audit & Firearms Compliance Mgr
Dunham's Sports
United States
Dunham's Sports
AP Manager
Ralph Lauren
New York, NY
Ralph Lauren
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Baldwin, FL
Bi-Lo Holdings
AP Specialist
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Bilingual AP Specialist
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AP Supervisor
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New York, NY
Ralph Lauren
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SpartanNash
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Downing & Downing
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San Francisco, CA
Downing & Downing


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District Operations Mgr
Home Depot
Sarasota, FL
Home Depot
LP Assistant Supervisor
Kohl's
San Bernardino, CA
Kohl's
Dept Mgr LP & Safety
Lowe's
Clarksburg, WV
Lowe's
Dept Mgr LP & Safety
Lowe's
Wilkesboro, NC
Lowe's

Area LP Manager
Lowe's
Lexington, KY
Lowe's

Dept Mgr LP & Safety
Lowe's
Wood Village, OR
Lowe's

Dept Mgr LP & Safety
Lowe's
Quakertown, PA
Lowe's

LP Supervisor
JC Penney
El Paso, TX
JC Penney
AP Manager
Sam's Club
Dallas, TX
Walmart
AP Manager in Training
Walmart
Sumter, SC
Walmart

AP Manager in Training
Walmart
Pittston, PA
Walmart

AP Manager in Training
Walmart
Rochester, NY
Walmart
AP Manager in Training
Walmart
Dickson City, PA
Walmart
AP Manager in Training
Walmart
Delta, CO
Walmart
AP Manager in Training
Walmart
Eagle River, AK
Walmart
LP Manager
Kmart
West Palm Beach, FL
Sears Holdings Corp
LP Manager Hrly
Kmart
Pikeville, KY
Sears Holdings Corp
AP Team Leader
Target
Avon, OH
Target
AP Team Leader
Target
Roswell, NM
Target
ETL Assets Protection
Target
Charlottesville, VA
Target

 

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Tom Mace was named Vice President, Retail Operations, Sales and Services for Office Depot.
Doug Rajala was named Loss Prevention Manager for Amazon.

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Your Career
Sponsor this section of the Daily
3 Workplace Distractions That Will Make You More Productive  You may think that cutting out distractions all together can help you get more work done, but it all depends on if you're cutting out the right ones. Some distractions may help you tackle your tasks more effectively! Here are some that will help you! (Meditate)

The Best Productivity Trick of All: Do Less 
We all want to know how to get things done faster, and more efficiently in our allotted time at work. Maybe the trick isn't about doing things faster as it is about cutting some tasks out! Ask yourself these questions to see if you're investing your time well. (Is it necessary?)

The Irresistible Allure of Pre-crastination 
It's not only putting off tasks that can harm productivity, if you rush to complete projects it is just as bad. 'Pre-crastination,' or choosing a more difficult way to get a task done just to say it's completed is not the path you want to take. (Take your time)

5 Ways to Stop Being so Busy
Most likely, there won't be a time in our working lives where we aren't busy, so the key to avoid succumbing to the hectic and crazy scramble is to adopt one simple habit: adopt more strategic ways to manage your work and you may find less stress! (One thing at a time)

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Tip of the Day
Sponsored by Vector Security

Finding the right network into a company is critical if one expects to truly be able to compete in this job market. Going beyond the HR executives and finding the hiring managers and other decision makers and being able to communicate with them or have your network of colleagues communicate with them is important. Managing those communications is no easy task and ensuring that the information is handled correctly and expediently can be delicate.

Just a Thought,
Gus Downing

Gus Downing

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