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August 20, 2014

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Helping Shape the Next NRF PROTECT - Get Engaged - Make a difference for yourself - your team and the LP Industry  You'll be getting the survey shortly and if you missed it last week this is your opportunity to get involved and help make a difference in the biggest trade show in our industry. For those who have already filled them out - Thank You - and for those who haven't please take the time today. It's your industry - It's your trade show - It's your responsibility. Take the survey

Macy's Reaches Resolution with New York State Office of the Attorney General on Racial Profiling Allegations

Racial Profiling will not be tolerated

Macy's agrees to pay $650k to settle state probe into racial profiling at its Herald Square store  Attorney General Eric Schneiderman is set to announce the agreement Wednesday following the investigation that began in February 2013. This agreement will help ensure that no one is unfairly singled out as a suspected criminal when they shop in New York and that all New Yorkers enjoy full and equal access to our retail establishments,” Schneiderman said. The settlement comes about a week after Barneys agreed to pay $525,000 to settle similar complaints. Macy’s said it has also “settled in principle” various private lawsuits related to the allegations. "We at Macy’s are committed to fulfilling the ideals of diversity, inclusion and respect that our company aspires to achieve — every day, in every store and office, with every customer and associate,” Macy’s said in a statement. Having reviewed Macy’s own data, investigators found that from October 2012 to October 2013, 1,947 individuals were detained at the Herald Square store and about 6,000 in total at the company’s 42 stores across the state. Minorities were profiled and detained “at rates far greater than those for white customers,” according to the findings contained in the settlement. Once detained, some customers complained they were not permitted to make phone calls. Others who barely spoke English said they were denied access to an interpreter. Over the next three years, Macy’s is required not only to pay the fine and improve its employee anti-profiling training, but also to hire an independent anti-discrimination expert who will regularly report to Schneiderman’s office. (Source nydaily.com)

Macy's today issued the following press release:   Macy's has reached resolution with the New York State Office of the Attorney General related to allegations of racial profiling in our stores in New York. We also have settled in principle various lawsuits related to these allegations. "To be clear, our company's policies strictly prohibit any form of discrimination or racial profiling and any occurrence of such behavior will not be tolerated in our organization. Moving forward, our company will be initiating a series of measures including enhanced training and education for our loss prevention and sales associates. We also will be adopting an expanded role for our security monitor to help ensure that we have the right policies and procedures in place, and that we are constantly reviewing our compliance with them. We at Macy’s are committed to fulfilling to the ideals of diversity, inclusion and respect that our company aspires to achieve – every day, in every store and office, with every customer and associate. Serving customers is what we are all about, and we will continue to work tirelessly to ensure that all customers feel welcome at Macy’s and are treated with respect. Our company has a long tradition of setting the gold standard in how we operate. We were among the first retail companies to establish a strong position on diversity and inclusion. We have a proven track record of reflecting the diverse communities we serve in every aspect of our business – including hiring, associate development, purchasing, community support, visual presentation and advertising. Our plans for moving forward further reinforce that commitment.” Macy’s, Inc., with corporate offices in Cincinnati and New York, is one of the nation’s premier retailers, with fiscal 2013 sales of $27.931 billion. The company operates about 840 stores in 45 states, the District of Columbia, Guam and Puerto Rico under the names of Macy’s and Bloomingdale’s, as well as the macys.com and bloomingdales.com websites. The company operates 13 Bloomingdale’s Outlet stores. Bloomingdale’s in Dubai is operated by Al Tayer Group LLC under a license agreement. (Source businesswire.com)

 

Quiet Night Turns Confrontational in Ferguson - But Different - No shootings - no Molotov cocktails - no tear gas  The authorities made at least 47 arrests after demonstrators tossed bottles toward police officers, some of whom used pepper spray — but not tear gas, as they often have — to subdue some protesters. “Tonight, we saw a different dynamic,” said Captain Johnson, whose agency is overseeing security here. “Protest crowds were a bit smaller, and they were out early. We had to respond to fewer incidents than the night before. There were no Molotov cocktails tonight. There were no shootings. When a demonstration ended shortly before midnight, many of the demonstrators prayed. But tensions soon resurfaced, as people whom Captain Johnson labeled “the agitators, the criminals” tossed urine and bottles toward the authorities. Those actions, Captain Johnson said, were part of what prompted the police to restrict movement on West Florissant Avenue and to make arrests.  (Source nytimes.com)

Knife-Wielding Shoplifter Shot to Death by Police in St. Louis - 2.6 Miles from Ferguson  A knife-wielding man was shot to death Tuesday after allegedly shoplifting from a St. Louis convenience store. The incident took place just 2.6 miles from the protests in Ferguson. According to local news reports, the 23-year-old suspect entered the store and stole two energy drinks, left the store, and returned to take a pastry. The store owner followed the man from the store and police were called. Fox2now.com reports that the man was warned repeatedly by the two officers on the scene to drop his knife, but he refused, instead charging at the officers. Both officers then shot the man, and he was pronounced dead on the scene. Police Chief Sam Dotson told Fox 2 that the man was two or three feet from the officers in an attack posture when he was shot. The officers were not injured. (Source newsmax.com)

How Supervalu's data breach compares to Target's  Supervalu Inc. disclosed the 209 locations affected by a data breach between June 22 and July 17. Fifty-nine Minnesota Cub Foods or Cub Foods Liquor stores are on the list. One of the Cub Foods stores was in Freeport, Ill. Hornbacher's stores in Minnesota and North Dakota were also affected. The data breach also affected customers at Albertson’s, Acme Markets, Jewel-Osco, Shaws and Star Market, the grocery chains that Supervalu sold last year. Those chains do not have stores in Minnesota. In a news release, new owner AB Acquisitions said: "Based on information we have at this time, Albertsons stores in Arizona, Arkansas, Colorado, Florida, Louisiana, New Mexico, Texas and our two Super Saver Foods Stores in Northern Utah were not impacted by this incident. However, Albertsons stores in Southern California, Idaho, Montana, North Dakota, Nevada, Oregon, Washington, Wyoming and Southern Utah were impacted. In addition, ACME Markets in Pennsylvania, Maryland, Delaware and New Jersey; Jewel-Osco stores in Iowa, Illinois and Indiana; and Shaw’s and Star Markets stores in Maine, Massachusetts, Vermont, New Hampshire and Rhode Island were all impacted by this incident." (Source bizjournals.com)

Family Dollar store closures in the wings - With antitrust regulators just waiting to say how many  According to a report by Wall Street Journal Online, a Dollar General takeover would close more stores than if Dollar Tree wins the bid. Dollar General said it is prepared to divest up to 700 of the combined company’s approximate 19,600 stores to satisfy antitrust regulators. Nearly two-thirds of Dollar General’s 11,338 stores are within three miles of a Family Dollar store, according to commercial real estate data company CoStar Group, which could result in more closures than the anticipated 700. The report went on to say that about a third of Dollar General stores are less than a mile from a Family Dollar store, but only about a quarter of Dollar Tree’s 4,891 stores are within a mile from a Family Dollar Store. (Source chainstoreage.com)

PetSmart exploring Strategic Alternatives - Possible Sale

Versa Capital's Vestis Retail Group Acquires Sport Chalet  The combination of Sport Chalet with Vestis's East Coast-based retailers Bob's and EMS creates one of the country’s largest outdoor-focused retail groups, with more than 150 stores and $800 million in annual sales. (Source businesswire.com)

Quarterly Same Store Sales Results

Citi trends Q2 up 5.3% with sales up 5.2%
Lowe's Q2 up 4.4% with sales up 5.7%
Target Q2 U.S. flat with sales up 0.7%
PetSmart Q2 down 0.5% with net sales up 1.4%
Staples Q2 North American stores down 5.8% with total sales down 1.8%
Sears Canada Q2 down 6.8% with total revenue down 12%
American Eagle Outfitters Q2 down 7% with total net revenue down 2%
Target Q2 Canada 1st comp store #'s for 48 stores down 11.4% with sales up 63.1% due to new stores - EBIT $(204M)
 

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Developing Future Leaders for Tomorrow's Challenges
History and Goals of the IOBSE


Keith White & Michael Nelson

Keith White, SVP Loss Prevention for Gap Inc., and Michael Nelson, Regional Dir. of LP for Kohl’s, talk about the history and goals of the International Organization of Black Security Executives (IOBSE). As the leading organization for minority security professionals, IOBSE is driven toward inspiring and encouraging young executives and college students to success in the security industry. Hear Keith talk about some of the IOBSE’s success stories from over the years, while Michael tells us about the group’s annual conference.

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LPNN Quick Take #12

Listen in on Amber Virgillo and Hedgie Bartol’s, LPQ, Business Development Manager, Retail, Axis Communications lighthearted discussion in this LPNN Quick Take. From sports talk to Amber and Joe’s go to karaoke songs, this segment will have you laughing.



 

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Fed study finds that ATM, debit might be safer than credit cards  According to a revised study from the Federal Reserve, "The 2013 Federal Reserve Payments Study," PIN debit and ATM transactions might be safer than those made via credit cards or signature debit: "Among general-purpose cards, single-message (or PIN) debit card transactions (including both purchases and ATM cash withdrawals) in 2012 had the lowest fraud rates by both number and value," the study authors said. Card-not-present fraud was estimated to be more prevalent at about three times the rate of card-present fraud. The value of card-present fraud for debit signature exceeded that of card not-present counterpart by $1.55 per $10,000 spent, registering at $12.45 and $10.90, respectively. (Source atmmarketplace.com)

How to Use Visa Codes to Avoid Chargebacks
Card-not-present merchants are battling increasingly frequent friendly fraud. That type of fraud–the “I don’t recognize” or “I didn’t do it” dispute–occurs when a cardholder makes a purchase, receives the goods or services and initiates a chargeback on the order claiming he or she did not authorize the transaction. This problem can potentially cripple merchants because of the legitimate nature of the transactions, making it difficult to prove the cardholder is being dishonest. The newest changes to Reason Code 83, a chargeback management protocol, offer merchants a streamlined approach to fighting chargebacks and will ultimately reduce back-office handling and fraud management costs. (Source paymentssource.com)

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

 

ORC News
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Russian hacker, son of prominent Russian lawmaker, with 2.1M stole credit card numbers on his laptop, denied bail in Washington  According to investigators, between October 2009 and February 2011, the 30-year-old suspect used malware to steal payment card information from PoS systems. He allegedly also created and operated the infrastructure needed to host forums specializing in the commercialization of stolen financial data. At the hearing, prosecutors revealed that they had found 2.1 million stolen credit card numbers on the laptop Seleznev had on him when he was arrested in the Maldives in July. The suspect is also named along with 54 other individuals in a separate racketeering case in Nevada targeting the members of the notorious carding website Carder.su. The man is said to have operated one of the websites that sold stolen payment card information to Carder.su members. (Source securityweek.com)

Two arrested & one on the loose in 'massive fraud ring' in Vancouver, B.C.  Two people have been arrested and Burnaby Mounties are looking for a third person after 200 people were allegedly defrauded. Police believe people from Burnaby, Richmond, New Westminster, Langley and Squamish were victims. Mounties said they caught onto the trail when someone reported a suspicious purchase at a computer store at Metrotown. It’s alleged that one of the suspects purchased iPhones with someone else’s credit card and then rented a vehicle with yet another identity,” police said. The investigation led to the raid of a Squamish home, where police found 200 identities, including credit cards, drivers’ licenses, BCIDs, immigration papers and more. Shawn Lundrigan, 33 and Kimberly McSweeney, 22, have been charged with multiple counts of fraud and identity theft. Police are looking for a 38-year-old man named Paul Hebert on additional charges. (Source 24hrs.ca)

Police Arrest 6 After Shoplifting Incident at Clinton Outlet Mall  Police arrested six people after finding stolen merchandise from at least five stores at the Clinton Crossing Premium Outlets. Police located two of the suspects trying to drive away in a car and stopped them, finding $1,000-worth of merchandise from Adidas, Under Armor, Old Navy, Yankee Candle and Bath & Body Works in the car. Officers also found a knife, "snips used to remove security sensors and bags "believed to be used at various stores" to shoplift on the passenger seat, police said. Police identified the four other suspects through witness statements and Nike's surveillance video and found them after they disposed of stolen merchandise, police said. Officers determined that the six people came to the outlet mall in two separate cars. While they couldn't find the other car, they believe more stolen merchandise was stashed there. Two of the suspects also had outstanding arrest warrants from other police departments and all six had a criminal record involving "similar activity," police said. (Source nbcconnecticut.com)

Fencing Operation busted in Colorado Springs
In January 2013, a detective with the Colorado Springs Police Department was assigned to investigate the organized theft. Gregory Humphrey, 42, is now facing a Class 5 Felony Theft charge. Humphrey had been reportedly fencing stolen property. A search warrant was executed at his home and officers found several stolen items valued at about $5,000. Police said most of the stolen items had been stolen by shoplifters from area stores. (Source fox21news.com)

ORC Meat thief hits Safeway 13 times - busted by Loss Prevention

Thief dresses up as Wawa employee, helps steal hundreds in cigarettes from NJ store 

Man arrested with 100 cloned credit cards and $17,000 worth of gift cards in Glen Burnie, Md., in Target

Cosmetics ORC thief sentenced to jail time in Century, Fla. after hitting Walmart stores

Retail Fraud Ring Busted Near Ottawa, Canada - 121 credit cards recovered

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Retail Crime News
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Counterfeit Goods Smuggling Ring Dismantled
Undercover Agents Infiltrated Massive International Operation

When Ning Guo was sentenced to prison earlier this year, it marked one of the final chapters in a massive international counterfeit goods smuggling case—one of the largest ever charged by the Department of Justice—in which criminals attempted to flood the U.S. market with bogus cigarettes, handbags, and sneakers from China that would have been worth $300 million on the retail market. From November 2009 through February 2012, the smugglers and their conspirators attempted to import hundreds of shipping containers full of counterfeit Nike shoes, Gucci handbags, cigarettes, and other items from China into the U.S. through the Port Newark-Elizabeth Marine Terminal in New Jersey. (Source fbi.gov)

$2.5M Selfridges Robbers Sentenced in London to 50 years in prison

St George, UT Jewelry theft suspects steal “prototype” ring in a Grab and Run

Memphis, TN Man gets life for jewelry-store robbery

NH State Liquor store robbed: Police probing unrelated theft attempt at Napa Auto Parts 

El Cajon, CA man pleads guilty to Hamlin Jewelers store attack robbery

Robberies and Burglaries

Circle N - Pine Bluff, AR - Armed Robbery - 3 suspects sought
CVS - Fredericksburg, MD - Armed Robbery
Dollar General - San Antonio, TX - Armed Robbery / Carjacking
Dollar General - Jackson, TN - Armed Robbery
Family Dollar - Bakersfield, CA - Robbery
Game Over - Houston, TX - Burglary
Metro PCS - Napa, CA - Burglary - suspect arrested
Rite Aid - Yakima, WA - Armed Robbery
Smith's - Armed Robbery - Las Vegas, NV
Swaim’s - Lamar County, TX - Armed Robbery - suspect indicted
The Edge - Shreveport, LA - Burglary
Walgreen - Armed Robbery - Roanoke, VA - suspect arrested
7-Eleven - Armed Robbery - West Valley City, UT

7-Eleven - Kearney Mesa, CA - Armed Robbery

 

Vendor Spotlight
 

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You get the added benefit of reduced costs of guard services. This is a great application for car parking lots, tenant buildings, and large facilities that need extra security assistance keeping an eye on their property.

By using these video cameras, NuTech can visually scan entire facilities at regularly scheduled intervals. NuTech observes and records any and all activities - performing the same duties as an actual security guard. If there is any suspicious activity security protocols are followed.

NuTech NaTional also provides you with access to a web-based portal (NuTech Link) that provides you with recorded video footage of alarm events or other security video, so you’ll get a more complete picture of what happened, how, and when it happened.

Benefits:

Can create a regular security review system.
May help you reduce physical guards.
Can be utilized to identify procedure and operational compliance issues.
Recorded video can aid in the prosecution of offenders.

 
Supports compliance requirements including FDA regulations and CFATS (Chemical Facility Anti-Terrorism Standards).

www.nutechnational.com
800-569-1600 toll free
sales@nutechnational.com

 

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Richard Aviles was named Loss Prevention Manager for Hermes of Paris Inc.
Dave Shaffer was named Area Asset Protection Manager for francesca's.
Walt Merchant was named District Loss Prevention Manager for EXPRESS.
Jim Faulds was named Regional Loss Prevention Manager - Dual Brand for Best Buy Canada.
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The Difference Between Great Leaders and Posers  Understanding how opportunity adds value, shapes your team and brings about a transformation and growth in your organization is crucial when being a leader. Timing is everything, and it could cost you big time down the road. (Go for it)

Uncomfortable Being the Boss? 5 Tips to Help  There's a lot on your plate and a lot that you are responsible for when you are the boss. Maybe it doesn't always feel right, or maybe you're more of a persuader, not a commander. Here are some tips to help you be in charge. (Ask for help)

3 Types of Focused Leaders
Leaders can be focused on so many things, whether it's where their company is going, the next big project they have for their team, or concern with what the competition is up to. Here are three main categories of focus, which one do you fall under? (Internal, External, Strategy)

Leaders Need This Skill to Ask the Right Questions  Empathy is a powerful motivator, but one that is often underutilized and not given enough attention. Even though we're born with this ability, not many people use it in practice. Here are some reasons why empathy is key. (Team player)

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Tip of the Day
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Sometimes the best reaction is no reaction, as the old expression "Silence is Golden" is more applicable than most think. Especially in a situation where you're unfamiliar with the surroundings, the people, the cultural beliefs, or the boundaries. The key is having the self-discipline not to react or speak. It can help prevent you from going too far or showing anger and it just might keep you from destroying a relationship or your reputation. Reacting is easy – listening and biding your time isn't.

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