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August 21, 2013

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Spotlight on Leadership
 

Greater Houston Loss Prevention Alliance
wins Mike Shanahan Award


The award seeks to recognize outstanding achievement in the development and implementation of public/private cooperation in public safety. This award recognizes agencies who have demonstrated outstanding achievements in cooperative efforts in public safety.

Second year in a row - International Chiefs of Police Association recognizes a City's ORC effort with prestigious Michael Shanahan Award for Excellence in Public Private Cooperation  In 2012 they recognized Albuquerque Police Department and the Albuquerque Retail Assets Protection Association (ARAPA) for leading the development of "social Media" web based technology - Community Oriented Notification Network Enforcement (CONNECT) and developing a model that was replicated in 20 different jurisdictions. And this year they recognized the Houston Police Department’s Greater Houston Loss Prevention Alliance who will receive the award at a special event at the IACP Annual Conference in October.

The Michael Shanahan award, won internationally, recognized the Houston Police Department's efforts, with major retailers alongside them, on combating retail theft and raising awareness to the community in which organized retail crime affects. Assistant Chief Dan Perales, chairman over the Positive Interaction Program, spoke with the Daily to tell us how much the program was having an impact on the community. "The Positive Interaction Program was designed as an outreach to the community" he told the Daily.

The Greater Houston Loss Prevention Alliance was created under the Positive Interaction Program, and at only four years old, is running as strong as ever. This alliance is formed of nine major retailers: Wal-Mart, Target, Walgreen's, Randall's Grocery, H.E.B, Kroger's, Fiesta Grocery, CVS, and Family Dollar, and with a police-retail business combined effort, works under the founding premise of "remove the OPPORTUNITY for crime to occur through citizen awareness." By utilizing media, they strive to educate and provide the means for Houston community residents to realize potential crime exposure when visiting retailers, combat retail theft and make sure they do not become a victim of theft themselves. Officer James Sobota, Citywide Coordinator of the Positive Interaction Program, and Brian Hall, Senior Area Loss Prevention Manager of HEB and Chairperson of the Greater Houston Loss Prevention Alliance, wanted to take a closer look at retail theft, and expand the organization to impact retail businesses. They worked together and called other retail businesses to form the Greater Houston Loss Prevention Alliance that focused on grocery and retail stores selling food and prescription drugs. Brian Hall told the Daily, the mission for the GHLPA is "retail loss prevention members working together with community and law enforcement to reduce retail crime."

The organization especially campaigns during the holiday season where organized retail crime is most active, and came up with the slogan, "Safe Shopping Starts with You." This slogan embodies their efforts to remind the public to take responsibility in combating retail theft, and helps them become aware of behaviors that may cause theft to occur such as leaving a purse in a car or shopping cart. During the summer, Officer Sobota explained to us, the alliance provides child safety reminders, especially concerning leaving children in vehicles. They also work on child identification programs such as fingerprinting children to keep their personal information handy for law enforcement and parents. Recently, Brian Hall told us, they have introduced an innovative electronic case sharing program to retailers. "Now, retailers can share major criminal events with basic suspect information, description and photos at their stores and better support HPD in apprehending suspects." Brian Hall also mentioned that in early Fall HPD and Crime Stoppers will take part together in an ORC awareness program which will focus on educating consumers and citizens of what Organized Retail Crime really is. The focus of GHLPA has been on customer and citizen safety, however within the past twelve weeks, GHLPA has just started to make the turn into focusing on organized retail crime as it progressively gets worse. "We want to catch the bad guys but also tell the citizens about ORC. If it's too good to be true, it could possibly be stolen goods," he mentioned to the Daily.

Assistant Chief Perales told the Daily he was very honored that the program was receiving the award, out of hundreds of other submissions. Officer Sobota also commented, "Keeping the communities safe has paid off. When people ask me how are we doing what we're doing, I tell them it's not just about being reactive. You have to be proactive."  The Houston Police Department and Greater Houston Loss Prevention Alliance will receive the Michael Shanahan Award on October 19 in Philadelphia at the IACP gala. Congratulations!
 

News Brief
Sponsored by WG Security Products, Inc.

Bob Serenson was named Director of Corporate Loss Prevention for Bed Bath & Beyond.  His previous positions include Senior Director of Asset Protection for Walmart, Senior Director of Loss Prevention for Duane Reade, Director of Loss Prevention for Babies-R-Us and Regional Loss Prevention Manager for Kids-R-Us. Bob has worked in the Loss Prevention industry for over 19 years. He earned a Bachelor of Science degree in Business Administration from Quinnipiac University. Congratulations, Bob!

How Playing Video Games Can Make You a More Effective Employee - Axonify lets companies turn gaming breaks into teachable moments using brain science  Some companies have taken to using simple games with cleverly embedded training elements to prepare employees for their jobs. While workers enjoy a little gaming time, their employers get a little training time as well. The concept itself, which eventually amounts to a lot more than matching time wasters with corporate trivia, was created by Axonify, an e-learning company that promises to combine video games with cutting edge brain science to teach employees at companies like Walmart, Bloomingdales, and Pep Boys internal rules and practices better than through boring on-the-job seminars.

With that old model, training costs a fortune and little gets retained. Instead, CBC green-lit Axonify’s virtual system for more than 400 employees earlier this year, after a pilot study showed they could reduce in-house mistakes that happen during application enrollments by 66%. Employees' scores go up on an internal leader board, which lets the company shift the spirit around remembering workplace nuance entirely. “They want to know [their scores] versus us wanting them to know it,” says Mike Keeler, CBC’s vice president of operations. “That’s a huge change in the learning environment."

Axonify’s results at other companies are equally encouraging. Pep Boys has used the system to decrease the company's rate of accident incidents and injury claims by 45%. That company has also seen a 55% decrease in so-called shrink rate, a statistic for measuring losses from customer shoplifting, employee theft, or administrative errors. Most important, all of the gaming takes less than three minutes. Lessons are meant to act as short breaks that can be repeated daily.

Axonify itself is built to beat the forgetting curve, that measurable rate for which all knowledge that you are exposed to, especially the esoteric stuff, generally disappears. Their own studies show that job-related minutiae evaporates fast and exponentially. To battle that, CEO Carol Leaman, the former CEO of PostRank, a social analytics company that sold to Google in 2011, evokes basic brain science. It’s clinically shown that, once learned, knowledge can be more adequately retained if it’s revisited in the form of broad questions (think trivia) that are bite-size (ahem, that’s trivia) and consumed at intervals (as in between mini games). Keeping the playing time short means everyone is more likely to stay engaged. To incentivize that, some companies offer their own rewards like gift certificates for high scores. (Source fastcompany.com)

Facial Scanning Is Making Gains in Surveillance  The federal government is making progress on developing a surveillance system that would pair computers with video cameras to scan crowds and automatically identify people by their faces, according to newly disclosed documents and interviews with researchers working on the project. The Department of Homeland Security tested a crowd-scanning project called the Biometric Optical Surveillance System — or BOSS — last fall after two years of government-financed development. Although the system is not ready for use, researchers say they are making significant advances. That alarms privacy advocates, who say that now is the time for the government to establish oversight rules and limits on how it will someday be used. (Source nytimes.com)

Insurer to Schnucks: We won't pay for lawsuits related to your breach  The insurer for Midwestern supermarket chain Schnucks, whose systems were hacked last winter to steal 2.4 million credit card numbers, is claiming in court that the grocer's policy doesn't cover the cost of lawsuits arising from the breach. In the court filings, Boston-based Liberty Mutual argued that the policy, which covers bodily injury and property damage, doesn't make provisions for damage to electronic data. Last Thursday, Main Justice published the documents filed by Liberty Mutual (PDF). The insurer said eight lawsuits filed by impacted Schnucks customers would not be covered by the supermarket chain's insurance policy. In addition, (non-suit) claims by four banks and a payment solutions firm that requested to be reimbursed for costs allegedly arising from the breach should also be the responsibility of Schnucks, according to court documents. For the purposes of this insurance, electronic data is not tangible property,” Liberty Mutual argued. “The claims described in the complaints and claims are not for physical injury to or loss of use of any tangible property, but rather for the loss of personal information. Such a loss is not for ‘property damage.'” (Source scmagazine.com)

Lowe’s Companies’ Acquisition of Orchard Supply Hardware Assets Has Been Approved by Bankruptcy Court  Lowe’s Companies, Inc. (NYSE:LOW), the world’s second largest home improvement retailer, today announced that its acquisition of the majority of assets of Orchard Supply Hardware has been approved by the U.S. Bankruptcy Court for the District of Delaware. Under the terms of the transaction, Lowe’s will acquire 72 Orchard stores for approximately $205 million in cash, plus the assumption of payables owed to nearly all of Orchard’s supplier partners. Lowe’s expects to close the transaction by the end of August. (Source businesswire.com)

Increased ORC laws produce more charges which produce more public news - awareness - knowledge  An interesting footnote taking place in the news is that as a byproduct of the increased ORC laws around the U.S. we're seeing an increased number just starting to be reported by the news journalists assigned to the police beats. Long term it'll certainly impact our ability to categorize and quantify ORC, at least as the various legal definitions are concerned. As most of these laws are fairly new the reporters will start posting it more and more as time goes on.

Cyber risk jumps from #4 spot to #2 spot on list of greatest perceived risk for North American organizations  New Lloyd's of London Risk Index 2013 worldwide study of 600 executives asked respondents about their attitudes to 50 different risks across five different categories to paint a picture about the state of cyber risk and security. One concerning trend uncovered by the survey is that executives seem less confident in how prepared they are to manage cyber risk. For respondents in the United States and Canada, cyber risk jumped from the number four spot up to number two on the list of greatest perceived risk for the organization. Lloyds of London Risk Index 2013 (Source csoonline.com)

Cybersecurity jobs average over $100,000 a year  According to Semper Secure, a public-private partnership with representatives from the government and industry executives, workers in the cybersecurity industry earn an average salary of $116,000 a year.Someone with less than a year of experience, no certifications, and just an associate’s degree could pull in a salary of $91,000. The Los Angeles Times reports that Semper Secure surveyed 500 workersfrom forty different industries across forty-three states and D.C. One-third of them were drawn to the industry in college, but the majority of them were drawn to the field by the challenge of defending computer systems from hackers. (Source homelandsecurity.com)

Fast-Food Workers Call for National Strike Day  Fast-food and retail workers in eight cities who have already staged walkouts this year are now calling for a national strike day on Aug. 29. The employees, who have held single-day walkouts in cities such as New York, St. Louis and Detroit, are backed by community groups and national unions and say they have received pledges of support from workers in dozens of cities across the United States, according to a Washington Post report. (Source csnews.com)

Labor Day Travel Expected to Reach New Post-Recession High  AAA Travel predicts that 34.1 million Americans will travel 50 miles or more from home during the upcoming Labor Day holiday, a 4.2-percent increase from last year's 32.7 million and the highest number since the recession began. The Labor Day holiday travel period is defined as Thursday, Aug. 29 to Monday, Sept. 2. (Source csnews.com)

Quarterly Same Store Sales Results

Lowes Q2 up 9.6% with sales up 10.3%
PetSmart Q2 up 3.4% with sales up 5.3%
TJX Q2 up 4% with net sales up 8%
Citi Trends Q2 up 1.7% with sales up 4.2%
Target Q2 U.S. stores up 1.2% with U.S. sales up 2.4%
Sears Canada Q2 down 2.5% with sales down 8.2%
Staples North American down 3% with sales down 2.3%
American Eagle Q2 down 7% with net revenue down 2%

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Retail Crime News
 

Wisconsin Walmart worker shot rival cashier over ‘easier’ position in liquor department: prosecutors  Justine Boyd, 46, was charged with attempted first-degree intentional homicide, with bond set Tuesday at $250,000. She’s accused of shooting Sharon Goffard in the stomach during their shift on Aug. 14. Was a Wisconsin Walmart worker so irritated when another cashier got an “easier” job ringing up booze that she shot her? That’s one possible motive for why 46-year-old Justine Boyd allegedly squeezed a bullet into co-worker Sharon Goffard’s abdomen Aug. 14, according to new court documents. Goffard, 56, remains in critical condition in the hospital. Boyd had allegedly used a Sig Sauer semi-automatic handgun when she shot Goffard during their shift at 11:15 a.m., cops said. Officers at the scene found a second gun — a Taurus Rossi .38 Special revolver — stashed inside Boyd’s bag, investigators said. “Someone that’s armed with two handguns, extra ammunition, we might be fortunate that one person is only injured here,” said Winnebago County Court commissioner John Kuech. (Source nydailynews.com)

Store Worker Accused of Shooting Shoplifter in South Memphis - charged by police  A South Memphis convenience store worker is charged with aggravated assault for shooting an alleged shoplifter. It happened Friday at the King of Discount Food Mart on Vance Avenue. Some workers there say the victim ‘had it coming’ because he was belligerent, irate and kept coming back in the store to steal stuff. “I feel sorry for what he got, but I think he deserved it,” said David Azizlodowdi, working behind the cash register. Police say their co-worker, Walid Al Kabsh, shot a man. Store employees say the man stole from their store twice in just a few minutes. The first time, they say Kabsh caught him stealing milk and confronted him outside. He went and got the milk out of his back pocket and told him to go ahead on,” said Parker. But police say the guy came back in the store again, stealing a handful of chips, running for the door and putting up a big fight when the store worker tried to stop him again. When I saw the guy reaching for his pocket, that’s when I grabbed him and wrestled him down to the ground,” said Parker. Just seconds after that that, Parker heard a gun shot. Police say Kabsh shot the man in the leg and even though the victim might have been stealing, Kabsh is the one charged with a crime: aggravated assault, something his co-workers and some customers don’t agree with. (Source wreg.com)

Man dressed as security guard robs Pasadena Starbucks in Pasadena, CA  A man dressed as a security guard robbed a Starbucks coffee shop at gunpoint just prior to opening time early Sunday, police said. There were three employees inside, however two were working in the rear of the shop, the sergeant said. When an employee opened the door to speak with what appeared to be a security guard, the man pulled a black handgun and demanded cash from the register, Villalobos said. The robber fled with an unknown amount of money. (Source insidesocal.com)

Family Of 9 Busted For Shoplifting at JC Penney at Barton Creek Square Mall in Austin, TX  Austin police say nine family members -- six of them children -- were busted Saturday trying to shoplift at the JC Penny inside Barton Creek Square Mall. Court documents say the woman and the six children were seen by the store's security trying to take merchandise without paying. They had put clothes and shoes on and put other items in their purses and bags belonging to the store. The total listed property that the family took is described as: seven pairs of shoes, two purses, one backpack, over 15 pieces of jewelry, one jacket, six female blouses, several female sweaters, and several female trousers and shorts. The total value is listed at $1,379, according to the affidavit. (Source keyetv.com)

Electronic skimming device was found on an ATM at North Cape May Bank, N.J.  The device was found on an ATM in the vestibule at the Bank of America branch on Bayshore Road in North Cape May. Capt. Thomas Beeby said an investigation, and video surveillance footage, showed the device had been on the ATM machine since Aug. 10 at 2:13 p.m. (Source pressofatlanticcity.com)

Identity thief busted 4th time using other people's identity on credit cards in South Windsor, Arizona  A man with a lengthy history of theft and fraud-related convictions was arrested and arraigned Monday on charges that he stole a local woman’s identity and racked up a $17,500 credit card bill. Court document also state the man, Jerad Andrew Dobruck, 35, of Tucson, Ariz., was on probation in February 2011, the time of the offense, following convictions on larceny, forgery, and other chares in three different courts, and owed a combined $15,455 in restitution. (Source journalinquirer.com)

Four New Yorkers busted trying to pass fake $100's in Framingham, Mass., at various retailers  Two men and two women from the Bronx section of New York have been charged with trying to pawn off counterfeit $100 bills at a CVS and other Framingham locations, according to a report filed by Framingham police. (Source boston.com)

Two men arrested at Lord and Taylor in Lower Merion; sales associate not yet charged  Two men entered the Women’s section of the store and began speaking to a sales associate, moments later the two suspect went into the Men’s department and selected over $1000 in merchandise. The two suspects approached the same cashier they had spoken to, now working the register in the Men’s department. The security tags on the merchandise were removed and the sale was rung up, but no cash was exchanged. Police say the case remains under investigation and the store clerk has not yet been charged with anything. (Source mainlinemedianews.com)

Silver Spring Township Police seeking a suspect stealing TV’s from Walmart  Silver Springs Township, Pennsylvania Police are seeking a suspect who walked out of the Walmart on early Sunday morning with 2 large screen televisions. The suspect loaded the 2 TV’s into a cart and pushed them out the door at 1:03am, last seen driving away in his SUV. (Source cumberlink.com)

Philadelphia area Verizon store burglarized; $7,100 in cell phones stolen  The Verizon store in the Ivy Ridge Shopping Center was the victim of a smash and grab on Aug. 1 at 6:33am. The alarm was triggered and police responded, finding the front door glass mashed, but no one was inside. (Source patch.com)

Baton Rouge Police try to identify Auto Zone burglary suspect  Baton Rouge Police are asking for help with identifying the suspect accused of burglarizing an Auto Zone store on August 3 at 2am. Investigators said the suspect broke a window to get inside. He then stole several items and left in a vehicle. Detectives do not have a description of that vehicle. (Source nola.com)

Armed robbery suspect leaves rifle at crime scene Cumberland Farms  Yarmouth police are looking for a suspect who robbed a Cumberland Farms on Monday. The store clerk told police a man carrying a rifle entered the store just before 10:30 p.m. The clerk said the man pointed the weapon at him and ordered him to open two cash registers. The suspect fled after receiving an undisclosed amount of cash, leaving the rifle behind. (Source capecodtoday.com)

Cumberland Farms employee in critical condition trying to stop a very odd theft  On Tuesday morning, around 1:15 am, Shelton, CT Police received a 9-1-1 call stating that a male in the parking lot of Cumberland Farms, was struck by a motor vehicle. The victim, who is an employee at Cumberland Farms, was taken to the hospital and is listed in critical condition. The investigation revealed that an SUV pulled into the parking lot, a man got out of the SUV and cut two David Hasselhoff advertisement signs off of a light pole. The suspect placed the signs into the SUV. The employee approached the vehicle in an attempt to get the signs back. As the vehicle attempted to flee the employee was struck and dragged. Detectives are currently reviewing surveillance video. Cumberland Farms officials say more than 500 Hasselhoff signs have been stolen from stores in several states in recent months. (Source cbslocal.com)

String of Fast Food restaurants smash and grabs in Lee County, Florida  Last weekend four separate restaurants were the victims of smash and grabs around Lee County. Police say the burlagers got away with only petty cash, but made attempts on stealing the safes. (Source nbc-2.com)

Five arrested in cell phone store heists in Denver  Denver Police believe 11 robberies or attempted robberies have been committed by the same group of people. The series of cellphone robberies started on June 7 and continued through the end of July. Police have arrested three adults and 2 juveniles, more arrests are possible. (Source thedenverchannel.com)

UK Hollister employee charged with the theft of over $140,000  Erika Martins, 20, of Eltham, appeared at Magistrates’ Court on Monday charged with one count of theft by employee, totaling $140,000. Martins is believed to have stolen the merchandise from July to November of last year, from the Hollister store in Bluewater. No plea was entered during the hearing. (Source thisislocallondon.co.uk)

Australian Jeweler burglarized 2 days in a row; compares crime wave to 1920s Chicago  Mr. Allan from Allan Brothers Jeweler has had a tough couple of days. Saturday morning at 2am his store was burglarized and an undetermined amount of merchandise was stolen. Sunday morning at 6am, Police contacted Mr. Allan again and said his store was just broken into. (Source thecourier.com)

Broward sheriffs seeking 3 suspects in MetroPCS burglary in Pompano Beach  Surveillance video captured three suspects who smashed into the Metro PCS store, gaining access from a vacant store next door. The suspects rummaged through the storeroom and cash registers for over three hours and stole more than $4,000 worth of electronics and money. (Source sun-sentinel.com)


 

ORC News
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ORC duo charged in Walla Walla, WA., hitting Home Depot  Adele A. McKinnon, 25 and Corrie L. Cariveau, 29, charged Aug. 15 with first-degree theft with the intent to resell and first-degree organized retail theft. Cariveau is accused of committing the theft of $6,121 in merchandise from The Home Depot with the intent to resell the merchandise, and wrongfully obtaining or exerting unauthorized control over the merchandise in a series of thefts between May 8 and Aug. 7. (Source union-bulletin.com)

Middletown woman stole $15K in hair care products sold to pawn shops  Sara Piccolo, who turns 25 next week, is charged with shoplifting as much as $15,000 worth of high-end hair care products from a northern New Jersey salon then selling them at a Falls pawn shop. Police said they were alerted to Piccolo’s activities earlier this month after they were notified that she had an “unusually high” amount of pawn activity at the Morrisville Loan and Pawn in the 400 block of West Trenton Avenue. Each time Piccolo appeared to be pawning beauty supplies, such as Moroccan oil treatments, shampoos and conditioners. She was receiving only about half the retail value of the items on many occasions, according to court documents. Falls police put Piccolo under surveillance and on Monday they observed her leave her Orchard Avenue home around 10:30 a.m. and drive to Salon Centric in Edison, N.J. Police observed Piccolo was carrying a large purple purse that appeared empty when she entered the business and that it appeared full when she left, the affidavit said. (Source phillyburbs.com)

Two Minnesota females face felony charges for theft at TJ Maxx in Oakdale  Two suspects were observed on Aug 15 concealing $350 worth of merchandise in their handbags. TJ Maxx Loss Prevention identified the same two suspects to Police as the pair who stole 16 purses on Aug. 3 valued at over $2000. (Source patch.com)

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

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Vendor Spotlight
 

Retailers Take a New Approach to Addressing Out-of-Stocks

Integrated. Intelligent. Insightful.

Part 2 in a three-part series.

In Part 1 of this discussion on how retailers can reduce out-of-stocks and improve merchandise availability, we discussed the new market realities facing retailers, including tighter margins, shifting shopper behavior and the need for hyper-accurate inventory availability status. In this installment, we cover how innovative retailers are taking an integrated, intelligent and insightful approach to addressing issues related to inventory management and shrink management in a cohesive manner, often using RFID technology to achieve their most important goals.

Bringing Together Inventory and Shrink Management to Improve Merchandise Availability and Enhance the Shopper Experience

Retailers have sought to balance the need to secure high-theft items with their desire to keep those items on display for customers, rather than locked away in cabinets or in other defensive merchandising tactics, which discourage consumers from shopping and leads to lost sales. The desire for secure, “open merchandising” solutions has led to the development of innovative high-theft packaging solutions such as Keepers, CableLoks and SpiderWraps, as well as attractive, yet secure, display merchandising solutions for electronics and other high-ticket items.

Retail stores, like nearly all businesses, have become increasingly complex from an operations standpoint. Information is created, captured, shared, analyzed and reported at numerous locations in the store, from the receiving dock to the exit doors and everywhere in between. Stores also are looking to connect to their supply chains to better control inventory flow and improve on-shelf availability. As a result, all the issues and challenges associated with maintaining in-store inventory aren’t contained in a single work function or computer application. For instance, many retailers’ inventory management systems aren’t tightly tied to back-office financial applications and supply chain management, or to systems that track theft events and even visitor counting. This is changing, however, as retailers look for greater integration of their operational applications. Read more.

 

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Lisa Bryant was named Regional Loss Prevention Manager for CVS.
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10 Ways to Make Each Day a Leadership Masterpiece  Follow these ten daily goals to become as good a leader as this retired United States Army Brigadier General. To make leadership a true masterpiece, the question lies in how much time do you spend leading and helping others? If your priorities are not in the right place, you can't effectively or efficiently lead! ("Thank you": the two most powerful words in your vocabulary)

Who Should get Promoted? The Ultimate Guide for Managers  This question can be tricky to answer sometimes, but you have to think about the power you have, as a leader, to help your employees succeed and move up the ladder. It's in your duties to make sure you stay on the lookout for signs they are ready to move on up! (Sign #1: They have the numbers to prove it)

10 Powerful Quotes from the Steve Jobs Movie and What They Teach Us About Leadership  The movie script itself is loaded with quotes about Jobs' approach to life and his philosophies about business. Read and learn from these top ten quotes and use them to fuel your inspiration. ("It has got to be something that you're passionate about because otherwise you won't have the perseverance to see it through")

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Being in a slump is an absolutely scary place where your brain does more damage than your actions or lack thereof. More mental than anything else, a slump happens to all of us, and getting out of it can look like the longest darkest tunnel you've ever experienced. But remember there's always light at the end of every tunnel and getting focused on that light is the key. And turning it always begins with getting back to basics. Forcing yourself to find that focus and using the basics to get out of the slump is the only way out. Lean on your basics and trust you know them well enough that the old performance will start showing itself, because once they do, you'll find yourself having fun and out of that slump.

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