The D-D Daily Mobile Edition

August 28, 2013

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News Brief
Sponsored by WG Security Products, Inc.
CVS Caremark's Troy Brennan discusses its efforts to combat Rx drug abuse  How can retail pharmacy play a greater role in battling the nation's prescription drug abuse epidemic? Data. To shed light on how CVS Caremark tapped its extensive prescribing database to identify signs of potential inappropriate prescribing, CVS Caremark's Troy Brennan talked with DSN about the program and the ongoing efforts to combat prescription drug abuse. Click here to listen to the interview and think about how your company can join the fight. (Source drugstorenews.com)

Bed Bath & Beyond Trumps Amazon! The Revenge of Old School Retail - Makes the BIG news on Yahoo home page!  Bed, Bath & Beyond (BBBY) doesn't market itself as a low price leader. The company is known mostly for its clean, traditional "big box" stores and ubiquitous mailed coupons offering 20% discounts on individual items. That reputation is why it came as such a surprise last week when a research report claimed Bed, Bath & Beyond prices are much lower than those found at Amazon.com (AMZN). They're always very well merchandised, they're always in stock, they're always very clean. They've built a real customer service culture," Chukumba says in the attached clip. That's a bigger statement than it seems. A combination of low prices and great service is something consumers don't expect from so-called Brick and Mortar retailers anymore. (Source yahoo.com)

Gun Fight at the O.K. Corral: Texas Style - The Shoot-Out at J.C. Penney  Ackman didn’t get gunned down, he did high-tail it out of Texas. Ackman, CEO of Pershing Square hedge fund, the largest JCP shareholder and widely known activist investor, took the first shot, firing an “open” letter to the board, and specifically targeting Chairman Thomas Engibous. Ackman accused the board, in no uncertain terms, that they were shirking their duties. His beef? The board was dragging their feet to find a replacement for current CEO, Mike Ullman. Well, if there was ever a genuine Wyatt Earp of retailing, that would be Allen Questrom. Editors Note: For any true retail student this article is a great look at a historical boardroom fight that could impact millions of jobs. Maybe not an LP story and it may not help you in your career, but it's a heck of a story. (Source therobinreport.com)

Last week Barnes & Noble majority stake holder says he's not buying the rest and this week his retail head sells two-thirds of his stock for $5.5M  Barnes & Noble Inc's retail group head Mitchell Klipper sold about two-thirds of his shares in the beleaguered retailer in the past few days. Klipper, 55, who has been the chief executive of Barnes & Noble's retail group since March 2010, sold about 400,996 shares at prices ranging from $13.99 to $14.53, raising more than $5.5 million, the filing showed. Editors note: Take a look at Books-A-Million Quarterly results below. (Source courant.com)

Discrimination knows no boundaries - as Tesco - the UK's biggest retailer - Criticized for favoring Eastern European workers  The UK's Shadow Minister for Borders and Immigration Chris Bryant, over foreign workers in the UK economy and reported claims that he planned to criticise Tesco and Next for favoring Eastern European workers over British workers, the favoritism apparently being due to foreign workers being cheaper to employ and a way to avoid the Agency Workers Regulations. (Source theretailbulletin.com)

Nor does compassion - The UK's Waitrose to help young offenders get into work  Starting this month, the Waitrose personnel team for Cambridgeshire will run monthly sessions in conjunction with the HMP/Young Offenders Institute Littlehey, to give participants an understanding of the food industry and the job application and selection process. The sessions have been developed in partnership with A4e, the education provider at HMP/YOI Littlehey, and will offer guidance on customer service, how to complete a CV and job application form, and interview techniques. Young unemployed people between the ages of 16 and 24 will be offered the chance attend sessions at their local Waitrose branch, where they will take part in workshops with personnel managers covering topics including how to complete job applications, mock interview practice and CV writing. (Source theretailbulletin.com)

Nordstrom contemplates dressing room iPads to elevate customer experience  The iPads would aid consumers in a number of ways such as seeing if an item is available in a different size, color or a nearby store. The iPads will also sync with customer’s selections from home to have products waiting at the dressing room upon arrival and match up new items with other products that the customer has previously purchased. (Source luxurydaily.com)

In-store tech and the grocery space race
Every store is different, and serves a different local community with different tastes and needs...the age of the cookie-cutter supermarket is over. When working out the 'magic formula' for the store of the future, retailers need to be balancing the wow factor that could draw customers into the store with the commerciality of the operation whilst keeping everything customer centric. Three examples of we may be experiencing soon...Smart shelves – using light-sensing technology to detect how long customers stand next to a particular product, whether they pick it up and for how long, and which item they pick up next. In-aisle tracking – made possible by sensors placed in key locations that monitor shopping times, what consumers touch and what they put into their trolleys. Smart carts – enabling customers to bring the shopping list they've created online onto a screen on their shopping trolley. These efforts are aimed at increasing impulse buys, which account for roughly 40% of all supermarket purchases. (Source essentialretail.com)

Tablets reaffirm commerce might with 77% jump in revenues  Tablet traffic growing three times faster than smartphone traffic during the first half of 2013 and tablet revenue growing eight times faster. At current rates of growth, MarketLive predicts smartphones and tablets will account for 44 percent of all Web site visits in 12 months. (Source mobilecommercedaily.com)

Online And Mobile Retail Payments Authentication: Preventing Fraud in the Age of Data Breaches and Malware  Researchandmarkets.com has announced the addition of Javelin Strategy & Research's new report "Online And Mobile Retail Payments Authentication:
Preventing Fraud in the Age of Data Breaches
and Malware" to their offering. In 2012, online retail payments reached 7.4% ($318 billion) of all retail transactions. The thriving online market is an increasing target for fraudsters, particularly with EMV, or Chip and PIN, expected to significantly curtail card fraud at the point of sale, or POS, by 2017. (Source pymts.com)

Cybercrime service automates creation of fake scanned IDs, other verification docs  The service produces high-quality fake scans that can be used in fraud attacks to impersonate victims, Group-IB researchers said. A new Web-based service for cybercriminals automates the creation of fake scanned documents that can help fraudsters bypass the identity verification processes used by some banks, e-commerce businesses and other online services providers, according to researchers from Russian cybercrime investigations firm Group-IB. (Source csoonline.com)

Accountability for Retail Breaches - Banks, Consumers Expect Retailers to Pay for Fraud  In light of recent retail breaches, courts are likely to start holding retailers more accountable than they have in the past for financial losses that result from fraud, says Al Pascual, a financial fraud expert and senior analyst at the consultancy Javelin Strategy & Research. Because of those breaches, class action lawsuits have been filed on behalf of consumers. And banks are expected to soon follow by taking legal action as well, Pascual says during an interview with Information Security Media Group [transcript below]. "They feel like merchants, in this case, are not doing what they should be doing," he says. (Source bankinfosecurity.com)

China police crack down on counterfeit goods
Chinese police have succeeded in cracking down on over 19,000 cases involving production and sale of fake or shoddy products this year. Including more than 5,000 tonnes of food and drinks, two billion tablets or bottles of drugs and injections, over 3,100 tonnes of seeds, fertilisers and pesticides, and more than 53 million personal care products, machinery and electrical products. The ministry said most of the counterfeit goods-producing factories were located in suburban or remote areas. (Source channelnewsasia.com)

CBP Seizes $1.2 Million In Fake Designer Watches At LAX  Customs agents have seized hundreds of counterfeit Rolex and other designer brand watches at Los Angeles International Airport (LAX), authorities said Tuesday. Approximately $1.26 billion worth of counterfeit goods originating overseas were seized by CBP in 2012. (Source cbslocal.com)

Robberies Drop at Central Florida C-Stores, but Not News Coverage  
The number of robberies in Marion County, Florida, dropped 15% from 2011 to 2012. Overall, robberies are declining across the region and state, too. Last year, only 5.7% of all robberies in Florida happened at gasoline stations or convenience stores. According to the FBI, in 2011, 7.5% of all robberies happened at convenience stores and gas or service stations. Jeff Lenard, NACS vice president of strategic industry initiatives, pointed out that convenience stores have worked on improving security issues for decades — and that has led to fewer robberies. For example, in 2007, 25,056 convenience store robberies were committed nationally, but that number dropped significantly in 2011 to 18,090. Security measures such as time-release drop safes, windows clear of advertisements and posters, and 24/7 cameras have contributed to lower robberies. For any convenience retailer, safety comes first. (Source nacsonline.com)

Police distribute images of shoplifters in anti-theft scheme in Belfast, Ire.  Images of the top 30 shoplifters will be distributed throughout shops in Belfast as part of a new scheme which aims to stop the loss of millions of pounds to businesses here each year. The top 30 shoplifters are thought to cause 80 per cent of all retail theft in Belfast. The police, Belfast City Centre Management and 68 traders have teamed up to launch the Hot Alert Retail Offender initiative in a bid to reduce theft in the city’s shops. (Source newsletter.co.uk)

Problems continue to delay the release of the new $100 bill  The U.S. Mint has been working on the new $100 note which was to be issued in 2011. The new-release date is now scheduled for October 8. Problems which caused the delays were not the fancy new security features, but the ink sticking to the paper. The cost to make a new $100 bill = 12.6 cents, that is up from the old bill at 7.6 cents. (Source ksla.com)

Just Released - The Boston Bomber-Lord & Taylor's camera's ID'ed them - State Police caught him on these!  Dramatic new photos show the Boston Marathon bombing suspect, his face bloodied, climbing out of a boat in a suburban backyard as heavily armed police officers wait for him to drop to the ground. The images were among those a state police officer provided last month to Boston Magazine, which published some then and more on Tuesday. (Source lawofficer.com)

Quarterly Same Store Sales Results

Zale Q4 up 5.6% with sales up 2.4%
Wet Seal Q2 up 3.7% with net sales up 1.3%
Chico's Q2 down 2.6% with sales up 1.2%
Books-A-Million Q2 down 12% with net revenue down 8.6%

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Spokane Valley, Wash., officials book 4 brothers for theft, possession charges  Denis Kozubenko, Vitaliy Kozubenko, and Dmitriy Kozubenko, ages 25, 24, and 18 respectively, along with their juvenile brother were arrested by authorities from their home Tuesday morning. Officials said the arrest was the result of a three-month long investigation into store thefts in Spokane Valley, Post Falls, Spokane, and Airway Heights. Officials said they believe the brothers stole items and resold them on Craigslist. Officials said the investigation is ongoing and more arrests are expected. (Source krem.com)

Female ORC duo hitting Target stores busted in Cumberland County, PA.  Police charge two Cumberland County women with multiple counts of retail theft. Mason Dillon and Casie Spoonhour both of Enola, were arrested at Target when they concealed DVD boxed sets and attempted to leave without paying for the items. Further investigation by Silver Spring Township Police revealed that through out the month of August the two women had allegedly committed 8 retail thefts that added up to $3495 in stolen merchandise. In additional to retail theft charges Spoonhour will also be charged with possession of drug paraphernalia. (Source fox43.com)

Two refunders busted in Sarasota by TJ Maxx National Task Force  Two arrests were made in an alleged swindling scheme that appears simple, but systematic. Video surveillance shows that Katelyn Kemp, 20, would go inside T.J. Maxx; conceal shoes in her purse and leave. Minutes later, Kathleen Zahn, 39, would return the shoes in exchange for gift cards. Detectives believe the women did this on at least five occasions, possibly more, in July. An investigation was started Aug. 15 when local authorities were contacted by the T.J. Maxx National Task Force regarding the incidents. (Source yourobserver.com)

Delaware State Trooper injured in crash with ORC thieves fleeing Home Depot  Delaware State police say a trooper and four suspects were injured when a van fleeing from a shoplifting scene struck a police cruiser. It happened about 7:30 p.m. Saturday at the Home Depot in Newark. Police said a van full of merchandise stolen from Home Depot left the parking lot. The van was spotted and followed on Interstate 95. Authorities say a trooper in a marked cruiser with emergency lights activated tried to stop the van, which crashed into it. Troopers say the van's five occupants fled; four were apprehended. The suspects and the trooper were taken to Christiana Hospital. Three suspects have each been charged with shoplifting over $1,500 and other offenses. (Source delawareonline.com)

Retailer's Alert
Investigators Ask For Public's Help To Catch "Shoplifting Gang" in Laurel County, KY  The Laurel County Sheriff's Office is asking for the public's help in trying to find a "shoplifting gang" that has been hitting area discount stores. Investigators said a woman, two teenage boys and two young children have been shoplifting large amounts of diapers, baby formula and other items from area Dollar General and Walmart stores. Investigators think the thieves are re-selling the stolen items. Investigators said the suspect vehicle is a maroon Mercury Mountaineer with a Kentucky tag of 613 BEM. Anyone with information on Boone or these shoplifting cases is asked to call the Laurel County Sheriff's Office at 606-864-6600 or 606-878-7000. (Source wtvq.com) (Source lex18.com)

 

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Press Release
 

Verint-Commissioned Research Reveals Superior Customer Service Beats Price in Asia Pacific Markets

• Survey spans consumers in six countries and five key industries for insights into consumer service expectations
• Service beats price – only 23% of consumers believe price is more important than service
• Poor customer “experiences” are common – in every industry, more than half of respondents reported a poor customer service experience
• Consumers are sharing their positive and negative experiences online at unprecedented rates – 53% of consumers are willing to share comments on social media, blog and websites


HONG KONG & MELVILLE, N.Y. -- Verint Systems Inc. (NASDAQ: VRNT) yesterday announced results from a consumer insights survey conducted by Ipsos, a global market research organization, on the state of customer service in the Asia Pacific region. In the survey of more than 5,800 consumers across six countries—including China, Hong Kong, India, Japan, Australia and Indonesia—consumers revealed that most have experienced poor customer service, and surprisingly, have low expectations of receiving great service.

Key findings paint a common picture of poor customer service, frustrated consumers with low service expectations, an increased rate of sharing positive or negative experiences online to a wider audience, and a willingness to place a greater value on customer service than price.

Low Service Expectations Provide Opportunities to Delight the Customer

The Verint Consumer Insights study revealed that the percentage of consumers that experience poor customer service is high across all surveyed industries in Asia Pacific: financial services (51%), utilities (51%), hotel and travel (51%), retail (59%) and telecoms (64%).

With survey results suggesting that consumer expectations of customer service are low, companies that can improve their customer experiences are well positioned in today’s market to gain significant business advantage over the competition. Verint’s Impact 360® Workforce Optimization™ and Voice of the Customer Analytics™ software can help by capturing and sharing intelligence across the entire organization. This not only allows a company to deliver a more consistent, customer-pleasing experience, but also helps avoid over and understaffing and drive down costs, identify trends, and use the “voice of the customer” to drive strategic decisions on products, services processes, and more.

Customers Value Service Over Price

In addition, the study found that consumers in all countries—including emerging markets where there is a common “price is king” perception—place a premium on good customer service, with only 23% of consumers valuing price over service. As shown by the survey, roughly 45% of consumers are willing to pay more for better service, particularly in China and India.

Read more here.

About Verint Systems

Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps organizations Make Big Data Actionable™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.

Contact:
Candace Flynn, 303-254-7152
candace.flynn@verint.com
or
Wilson Chin, (+852) 2797 5648
wilson.chin@verint.com

 

Retail Crime News
 

Nationwide robbery crew busted - maybe responsible for jewelry store robberies across the country  Two men are in custody for a December jewelry store heist in Ogden, Utah, at Newgate Mall of Morgan Jewelers. An FBI affidavit filed in U.S. District Court shows David Thomas and Jerome Faison may be involved with jewelry store robberies across the nation. In the FBI affidavit, the two jewelry thieves took $125,000 in diamond rings and other jewelry. Police zeroed in on the two suspects Thomas and Faison after an Ogden detective realized this kind of jewelry heist was common all across the country. The affidavit says Faison, Thomas and a woman were arrested casing six jewelry stores at a mall in Maryland. According to the FBI Thomas and Faison each "admitted ...he stole jewelry from Morgan Jewelers" and "transported the jewelry to Philadelphia where he sold half of the stolen jewelry and New York where he sold the other half of stolen jewelry. “You would call them professionals because they've done this since they were juveniles but they're not very good at it," says Harvey. (Source abc4.com)

Three member gang buys $10,000 in gift cards with stolen credit cards in Hoover, Al.  The three, seen in surveillance photos, are accused of buying more than $10,000 worth of gift cards using stolen credit cards on July 19, according to police. (Source al.com)

Propane tanks, wires in car caused evacuation at Springfield Walmart  Shoppers were evacuated from a Springfield, Massachusetts Walmart Tuesday afternoon, after some suspicious items were found in a car parked outside. The Arson and Bomb Squad was called to the Walmart on Boston Road after 2:30 P.M. after someone became suspicious of a car with South Carolina plates. Inside the car, there were four propane tanks, a suitcase, a gallon jug of an unknown liquid, and a piece of electronic equipment with wires sticking out of it. The store was cleared, and a robot was used to search the car. Police located the three women who were traveling in the car prior to the search, who told firefighters that the items belonged to them. It was determined that there was no threat, and customers have been allowed back inside the store. (Source masslive.com)

Man Charged With Retail Theft After Stealing from Walmart for Fourth Time in State College, PA  A man was charged Monday with retail theft after leaving a Wal-Mart without paying for nearly $500 worth of merchandise, according to a criminal complaint. Gary Anderson, 41, of Bellefonte, was seen on video leaving the Benner Pike Wal-Mart with a Samsung home theater system, JBL sound bar and Manhattan area rug on Thursday without paying for the items, police said. Besides retail theft, he is charged with driving with a suspended license. Anderson has three other instances where he was charged with retail theft at the same Wal-Mart. (Source centredaily.com)

Gunman robs Detroit Family Dollar store, customers inside  An armed robber reportedly claimed several victims Tuesday when he invaded a Family Dollar store on East Warren Avenue on Detroit's east side. Reports from the store say a gunman entered and in addition to robbing the place he robbed customers who were inside. There were no reports of injuries. Police are searching for the armed robber. (Source wxyz.com)

Waco Police continue search for suspect in theft of $25K ring from Zales  Waco police were still searching Tuesday for a man accused of fleeing from a jewelry store at Richland Mall with a $25,000 diamond ring in hand. Police say the man went to Zales at Richland Mall about 7 p.m. Monday and talked to a salesperson about rings. When the salesperson showed the suspect a ring, priced at $24,999.99, and described as a princess-cut diamond set in an 18k white-gold band . The man reportedly told the clerk “sorry,” then fled with the ring. The man ran through the mall, but it is not known where he went after leaving the property. Several officers responded to search for the suspect, but he was not found. (Source kwtx.com)

Thief brandishing hypodermic needle robs Watsonville Jewelry store  Watsonville, California police are searching for a man who robbed a jewelry store over the weekend and threatened an employee with a hypodermic needle. On Saturday officers responded to reports of a robbery at Ideal Jewelry. A lone suspect, who was later identified as 43-year-old Eric Sanchez, had entered the business armed with a knife and a hypodermic needle. Sanchez allegedly told a store employee that he had communicable diseases. He stole several items of jewelry and fled the area on a bicycle. No one was injured. (Source register-pajaronian.com)

Wisconsin Police Officer resigns after arrest for 3 grocery store break-ins 
Waupun Police Lt. Bradley Young had been on the force for 22 years, that all ended with a high speed chase and a three county manhunt. The Chief of Police accepted the resignation of Lt. Young who is now facing charges of breaking into grocery stores in 3 counties in Wisconsin. Young was arrested on Aug. 6 following a high speed chase with police on Aug 5. (Source madison.com)

US sailor charged with robbing CVS in upstate NY  Authorities say a U.S. Navy sailor has been charged in the armed robbery of a CVS store near the upstate New York training facility where he's stationed. Police in Ballston Spa said that 20-year-old Richard Sliski was arrested Monday and charged with robbery and forcible theft with a deadly weapon. Officials say Sliski was armed with a handgun last Friday night when he stole cash and a large amount of the drug Ritalin from the CVS store. Sliski is on active duty with the Navy and is assigned to the nuclear training site in the neighboring town of Milton. (Source saratogian.com)

Kentucky Pharmacy suspect arrested, cuts and tattoo gave her away  Jessica Chambers, 31 was caught on surveillance tape breaking into the Wolfe Family Pharmacy in Campton, Ky Tuesday night. Deputies reviewed surveillance video and got a good look at the suspect. Deputies had a pretty good idea who the suspect was, so the investigation lead to the suspect’s home. There Deputies found the narcotics which were stolen and the suspect had the same tattoo in the surveillance video as well as cuts on her arms. (Source lex18.com)

Former postal worker admits to diamond thefts totaling $128,000  Jeremy Lieberman, 34, Rochester, N.Y., plead guilty yesterday to embezzlement by an employee of the United States. The charge carries a maximum penalty of 10 years in prison, but the guidelines suggest a sentence of 24 to 30 months. Assistant U.S. Attorney stated that according to the complaint, Lieberman worked as a mail handler with the U.S. Postal Service. While on the job, the defendant rifled through and stole coins, jewelry, diamonds and other valuables from packages being mailed. Lieberman stated in court that his current medical condition and his need for illegally obtained medication led to the crimes. (Source whec.com)

 

Vendor Spotlight
 

Vector Security Launches
Retail App

Designed to complement existing InSiteTM Web-based product.

PITTSBURGH, PA, August 27, 2013 – Vector Security launches a new app for national retailers that brings customer-requested functionality to mobile devices. The new iOS mobile app was developed to complement the company’s existing InSite Web-based product.

“Initially, the app allows users to perform call list management tasks as well as view site details, system information and signal history,” said Thom Helisek, Vice President of Information Systems of Vector Security. “This is the first phase in our roadmap of mobile enhancements to bring to market over the coming months.”

InSite, created by Vector Security, is a proprietary alarm management tool that allows National Accounts customers to monitor and manage virtually every aspect of their security system online. InSite Mobile brings key functionality to their iPhone or iPad. The new InSite Mobile app is currently available on the Apple App Store and is available for download by current Vector Security National Account retail customers.

“We are systematically rolling InSite Mobile out to our National Account retailers,” said Michael Grady, Executive Vice President of Vector Security. “We brought this app to market based on direct customer input and will continue to enhance and refine our mobile offerings based on customer’s objectives and guidance.”

Last week, Vector Security announced the acquisition of Industry Retail Group to provide managed network services to retailers and multi-site businesses.


About Vector Security
For more than 40 years, Vector Security, Inc. (www.vectorsecurity.com) has been a premier provider of intelligent security solutions tailored to the needs of the customer. Headquartered in Pittsburgh, the company offers a full suite of electronic security services for residential, business and national account customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to more than 270,000 homes and businesses.

Contact:
Art Miller
Vice President, Marketing
724-713-8176

 

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The One Leadership Lesson You Should Learn this Week  Take a lesson from Steve Ballmer, former CEO of Microsoft, and don't lead by his example. A sports-coach approach to leading is probably best left on the fields, courts and rinks, not in your business. This author describes the two reasons why the sports-coach-as-leader model will always fail, (make sure you're not doing them!)

Management Intervention: 3 Ways to Be a Better Boss  Everyone sometimes needs a new perspective to show them what they're doing wrong as a leader: whether it's having a new boss come in, or somebody asking you questions you didn't ask yourself, this new perspective may give you the lead you need to do things better. (Don't take the easy way out)

Do You Have the Right Kind of Confidence?  Obviously to be an entrepreneur or business leader you need to have confidence, but do you have the right kind? Level one confidence comes when you accept your place in the world, level two is the confidence to take risks, fail, and keep pushing. (Both are critical to become successful)

Four Essentials of Strength-Based Leadership  It's in our human nature to see the negative in everything before the positive, and we love to find problems to solve and things that need to be fixed, but this is not how to manage or build a team! Focus on your team's strengths and what drives them to take your company to a new level. (Follow the ABCD's of strength-based leadership)

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Tip of the Day
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Stagnation is the key to failing. Every CEO at failing retailers I've ever spoken to has told me that the number 1 reason for the company's problems was because the employee population had become stagnant and complacent in their jobs and performance. Many complain when new CEOs bring in their new teams and reorganize their companies, but in essence that's the key to reinventing the organization and rebirthing the company. All teams need to be reinvented from time to time merely to give them new energy, new focus, new opportunities. The human condition always forces us to take the easiest path, when in reality, that path will ultimately lead us to stagnation. Sometimes it's best to take a new path, one that appears to be the hardest, and maybe the most difficult. Because it's always the darkest path where we find the most rewards. Reinvent-Rebirth-Rethink. It begins every Monday!

Just a Thought,
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