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September 4, 2013

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News Brief
Sponsored by WG Security Products, Inc.

Corrective Education Builds Retail Loss Prevention Innovation on AirWatch Enterprise Mobility Management Platform  CEC Leverages AirWatch's Enterprise Mobility Management Solution to Change the Way Retailers Handle Petty Crime. Corrective Education Company (CEC) announces partnership with AirWatch, the global leader and innovator in mobile security and largest Enterprise Mobility Management (EMM) provider, to incorporate AirWatch EMM security and management capabilities into the CEC Connect™ retail loss prevention solution. CEC Connect uses a tablet and fingerprint scanner for rapid in-store offender processing. CEC's cloud-based analytics and reporting tools allow retailers to better monitor in-store loss prevention activities and track offenders through CEC's educational intervention program. CEC developed its mobile application on the AirWatch EMM platform to save time creating enterprise-grade security capabilities and other application features. About CEC - CEC works with individuals, retailers, government officials, law enforcement agencies, security firms, parents and schools to provide a successful, equitable and more efficient alternative to judicial prosecution. CEC's retail loss prevention program reduces shrink, enhances retailers' loss prevention efforts without adding any costs or complexities to current programs, and decreases government workload related to petty crimes. (Source marketwire.com)

Big Data “Has No Clothes” - The Millennials Love It - Retailers, Stand Your Ground - Millennials could care less  What’s good for e-commerce customers is apparently not good for physical stores’ customers. Several new tools have been developed to track customers’ behavior from the time they enter the store, through to check out. Traffic counters, video surveillance, signals from cell phones and apps are all being used in various ways to gain the same information being mined by their e-commerce competitors. Nordstrom, Macy’s, The North Face, Cabela’s, Family Dollar, Warby Parker, and dozens of other retailers are testing and/or using these technologies to determine how many customers enter the store, gender of the customer, how they traverse the store, dwell time in certain areas, total time in the store, repeat visits, and more. In a recent study by Brick Meets Click, 64% of retailers are tracking customer-shopping behavior (both online and off), and are building big-databases, according to Advertising Age. And a Horizon Media online consumer panel survey of 3000 shoppers found 7 out of 10 were at best, only somewhat aware of being tracked. When asked if the data collection is invasive or beneficial, just over half were in the middle. And among those that feel it’s invasive, about 3 in 5 have not changed their shopping behavior to resist being followed. So while these studies do not single out Millennials, my sense is that their peers would provide even more favorable numbers in support of being tracked. The Millennials couldn’t care less about who is looking into their brains, much less at the rest of their bodies. Millennials have grown up in a world of transparency, lack of privacy, and heightened security. How retailers end up using all of this data had better be in an honest, polite and respectful way. Any ‘sleight of hand’ and it’s over. “Bad” big data, either the big-brother kind or the kind that is used invasively on consumers, will disappear. (Source therobinreport.com)

New, mobile commerce software leveraging near field communications (NFC) technology, a standard feature on most new smartphones, is growing  Isis, the mobile commerce joint venture created by AT&T Mobility, T-Mobile USA Inc. and Verizon Wireless, today announced that leading payment terminal manufacturers and software providers are integrating Isis SmartTap capabilities across a comprehensive range of point-of-sale (POS) offerings, from high-end integrated POS terminals to vending and other unattended solutions. As Isis prepares for national availability later this year. The SmartTap protocol enables Isis Mobile Wallet users to pay, present loyalty cards and redeem offers in a single transaction. Editors note; Mobile wallets are increasing along with the risks. (Source businesswire.com)

Readying Iris Recognition for Prime Time
Federal researchers have reconfirmed the reliability of the iris as an authentication factor. But we're at least three years away from using iris scanning as an advanced method of user authentication for IT systems. For three reasons- size, cost and culture. Specialized iris-reading cameras are too big to fit into the form factor of a laptop, smart phone or tablet. Iris-reading cameras are too costly to be economically feasible to build into user devices. Another barrier: The IT security culture. When addressing authentication, many organizations' IT security groups focus on something the user knows (password) or something the user has (token) and not on who the user is (biometric). But the day will come. (Source govinfosecurity.com)

Why Call Center Fraud Succeeds
Many institutions have come up short when it comes to addressing call-center fraud with appropriate staff training, including an emphasis on following authentication procedures under all circumstances. Institutions' struggle to balance service with security is a theme that spills over into other channels. (Source govinfosecurity.com)

"If you're breached, it's an absolute certainty you're going to get sued."  That's not to say all of the cases will be successful in court, either through settlements or outright wins. Now, more than ever, the damage from these data breaches is astounding and limitless," Normand told SCMagazine.com. "And it may not happen today, but you're at risk to worldwide exploitation over decades. Data breach lawsuits roll on as lawyers work to establish legal precedent. (Source scmagazine.com)

Verint Announces Second Quarter Results
Verint Systems Inc. (NASDAQ:VRNT), a global leader in Actionable Intelligence solutions and value-added services, today announced results for the three and six months ended July 31, 2013. “In Q2, we delivered $223 million of non-GAAP revenue, and $0.70 of non-GAAP fully diluted earnings per share. We are pleased with our strong Q2 results which reflect our focus on innovation, expanding portfolio of analytical solutions and strong competitive position in the enterprise and security intelligence markets,” said Dan Bodner, CEO and President. Verint (NASDAQ:VRNT) is a global leader in Actionable Intelligence solutions. Its portfolio of Enterprise Intelligence Solutions and Security Intelligence Solutions helps organizations Make Big Data Actionable through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. (Source businesswire.com)

Man stole from Watchung ShopRite, then tried to apply for job, cops say  A Plainfield man was arrested last week while applying for a job at ShopRite because he stole merchandise from the store earlier that day, according to borough police. On Aug. 29th the man stole $321 worth of shampoo and razors and returned that same day at 6 p.m. and filled out a job application. He was arrested after the store manager recognized him from earlier that same day. (Source nj.com)

BJ's Wholesale still recruiting for their VP of Asset Protection position according to sources

Journey employees in Rochester, New York quit and leave a note on the front gate  Three employees of the Journey store may not have liked their boss; it appears they also wanted to make a statement. The employees posted a poster on the roll down gate of their former store telling their former boss exactly how they felt. The employees have also posted the sign on social media sites where the story has gone viral. Journey's director of corporate relations said that the incident was being investigated. (Source myfoxphilly.com)

Quarterly Same Store Sales Results

Dollar General Q2 up 5.1% with sales up 11%

 

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eBay News
 

PROACT Investigators Work With Law Enforcement, Leads to Indictment

A former employee for the Garmin company in Olathe, Kan., has been indicted on federal charges of stealing more than $1 million worth of GPS devices from the company, U.S. Attorney Barry Grissom said this week.

The suspect, currently of Atlanta, Ga., is charged with 40 counts of mail fraud. The indictment alleges that the crimes were committed between March and September 2008 while he worked as a warehouse material handler for Garmin International, Inc. He caused boxes of GPS devices to be shipped via commercial carrier to his residence and the residences of co-conspirators.

Read more here.

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Retail Crime News
 

Olive Garden restaurant employee indicted for skimming customers' credit card numbers in Prattville, AL.  The indictment charges that Strother was an employee at Olive Garden and that Willis gave him a credit card skimming device to read and store credit and debit account numbers of cards used for payment. Each defendant faces a potential maximum sentence of five years for the conspiracy charge, 10 years for the access device charge and a mandatory two-year sentence on the aggravated identity theft charge. (Source montgomeryadvertiser.com)

4 People Sought in Attempted Burglary of CVS in Severn  Anne Arundel County police said four people tried to break into the CVS Pharmacy on Telegraph Road early Monday morning, but fled after the store alarm went off. Police officers responded shortly before 1 a.m. Monday after the alarm went off, and arrived to find the front door ajar. The interior doors, however, were closed and locked. A manager came to the scene and did a walk-through with the officers and found nothing disturbed inside. The manager then reviewed the store surveillance tape and saw four people unsuccessfully trying to break into the store. (Source metrocrimestoppers.org)

Armed robber hits Stenton Avenue dollar store in Philadelphia  Philadelphia Police have released video of a Wednesday afternoon armed robbery at Zeng's 99 Cent Store located at 7417 Stenton Ave. in Cedarbook. The incident marked the second robbery at the location since mid-July. According to police, the alleged robber entered the store just before 2:30 p.m., pointed a handgun at an employee and demanded cash from the register. He was given $200 before running off north on Stenton Avenue. In the July 13 robbery at the same location, a robber reportedly acted as if he was shopping before producing a weapon and demanding money. Philadelphia Police have released video of a Wednesday afternoon armed robbery at Zeng's 99 Cent Store located at 7417 Stenton Ave. in Cedarbook. (Source phillypolice.com)

4 women rob cell phone store in Conroe 
Four women robbed a cell phone store in Conroe on Monday  They held up the AIO wireless store at I-45 and Highway 242. One robber forced employees and customers into a break room while the other three ordered the manager to open the safe. The thieves got away with cash, cell phones and tablets. (Source abclocal.com)

Shoplifters in Erie, Pa. hit Walmart for $1000 in clothing  Pennsylvania State Police are investigating the theft of a tote of clothing valued at $1022.35 on August 24. Three men are believed to be involved and quickly fled the store with the merchandise into a car that was later determined to be stolen. (Source goerie.com)

Minnesota McDonald’s employees forced into freezer during robbery  Some fast food employees in the west metro are regrouping Wednesday after a harrowing night spent at the hands of a group of armed robbers. Plymouth Police responded to an alarms at the McDonald's near the junction of Highway 55 and Interstate 494 just before 3:30 a.m. Once there they found employees who told them a group of three or four male suspects entered the restaurant, with two of them holding handguns. The suspects forced all employees in back and told them to get in the walk-in freezer before making off with an undisclosed amount of cash. Investigators say suspect descriptions are conflicting; They are trying to sort them out with witnesses to help in the search for those responsible. (Source cbslocal.com)

Michigan Police bust a credit card thief; turns out he has a long record of crimes and jail time
When Police first looked into the credit card thefts at a few local golf country clubs, they had no idea where this case was going. Turns out the suspect has pulled off the same caper nearly nationwide, dating back to the 1990’s. Northville Police arrested Matthew Phelan after receiving an anonymous tip following a crime stoppers news segment featuring a Meijer surveillance video. Detectives from Northville Township took a trip up to a Genesee County country club on Thursday, where they arrested Phelan coming out of a country club with stolen credit cards. Phelan has been arraigned on four counts of identity theft, a felony and seven counts of illegal use of financial transaction device. (Source clickondetroit.com)

UK Shoppers worked together to stop High Street jewelry store heist; kicked over getaway motorcycle and stole its keys  Two thieves were quickly arrested following their smash and grab at a High Street jewelry store. The suspects smashed out showcases of the Eastgate Jewelry store, but when they went to flee a group of citizens came to action. One person kicked over the getaway motorcycle while another stole the keys. The suspect fled to a parking lot and attempt to steal a car from a man who refused and stood his ground even after being stabbed in the elbow. The car owner will be fine, the suspects now face 4 to 6 years in prison. (Source dailymail.co.uk)

Dollar General Robber gets 11 years; robbed store while wearing a court-ordered GPS ankle monitor  Andrew Elder of Bridgeton was wearing a GPD ankle bracelet while he was on pretrial release for unrelated charges, he also thought the bracelet was turned off during the day while he was supposed to be working. Detectives say on the afternoon of March 13th of 2012, Elder and another suspect used masks and guns to rob the store of $210 in cash. Police said the pair then rushed out, stashing their weapons, money, and masks in Ambrose-Lewis van parked nearby. Police quickly connected the getaway vehicle to Elder and tracked his GPS history to the Dollar General store at the time of the armed robbery. Elder plead guilty to robbery with a dangerous weapon, conspiracy to commit robbery, and possession of a weapon of mass destruction among other charges. (Source wcti12.com)

 

Press Release
 

Colorado Organized Retail Crime Alliance (COORCA) launches its third state chapter

The Colorado Organized Retail Crime Alliance (COORCA) launched its third regional chapter on August 29. The “COORCA North” chapter held its inaugural meeting at the Loveland Police Department, facilitated by Officer Andrew Bird of Greeley PD, Officer Peter Bowden of Longmont PD, and Sr. Investigator Nathan Bandaries of Safeway. Some 43 people attended from more than a dozen retailers and law enforcement agencies, including one police detective from Cheyenne in the neighboring state of Wyoming.

COORCA’s model has evolved to become a statewide alliance, but with regional chapters. The three current regional chapters are COORCA Metro, which serves the Denver metro area, COORCA South, which serves the Colorado Springs and Pueblo areas, and now COORCA North, which covers the Ft. Collins, Loveland, Greeley and Cheyenne (WY) areas.

Each chapter is managed by a leadership team, overseen by a statewide COORCA board. The board’s Law Enforcement Chair is Detective Russ Johnson from Westminster PD, and the Co-Retail Chairs are Charlie Memmer from Target and John Lites from Safeway.

Statewide, COORCA now has over 725 members since its inception in March 2012. Membership is approximately 40% law enforcement and 60% retail investigators.

More information and membership applications may be found at www.coorca.org.

Pictured below are images from the COORCA North launch meeting.

 

ORC News
Sponsored by Protection 1

Law Enforcement Retailer Alliance of NE (LERANE) Organized Retail Theft Bulletin





The 7th Annual Organized Retail Crime Symposium is in just two short weeks! And the Hotel Block expires Thursday!

Once again, the New England State Retail Associations are combining forces to host the seventh annual Organized Retail Crime Symposium for retailers and law enforcement on Thursday, Sept 19th at the DCU Center in Worcester, MA. Below is information on the eight hour event, and a link to the website:

http://www.retailersma.org/pages/822_orc_
conference.cfm

As always, registration for law enforcement is complementary. And, if you are NH law enforcement personnel, this Symposium counts as your yearly required eight hours of refresher training.

Hosted By
Connecticut Retail Merchants Association
Retail Association of Maine
Retailers Association of Massachusetts
Retail Merchants Association of New Hampshire
Rhode Island Retail Federation
Vermont Retail Association

Please join us as we strive to raise awareness and bringing people together to discuss this escalating problem is a necessary step in fighting organized retail crime. Organized crime not only affects a retailer’s bottom line, it also affects the safety and security of their employees and customers. For the past five years, this conference has successfully brought together over 250 retailers, law enforcement officers, prosecutors and policy makers together to discuss and further expose this important issue.

When:

Thursday, September 19th, 2013 (8:30 a.m. – 5:00 p.m.)
Where: DCU Center - Worcester, Massachusetts (50 Foster Street)
Hotel Accommodations: Hilton Garden Inn
35 Major Taylor Blvd
Worcester, MA 01608
Room rate: $119 per night plus taxes (Call 508- 753-5700)
Ask for NE Retail Associations room block.
Rate is available for September 18 & 19

Agenda

8:30 a.m.    Registration - Breakfast - Vendor Visits  
9:00 a.m. Welcome Kevin Plante, CVS/
Caremark,
Chairman, RAM LP Committee
& Master of Ceremonies
9:10 a.m.  Opening Session Joe LaRocca, Retail
Partners
9:40 a.m. First Session Jon Gold, National Retail Federation
10:10 a.m.   Vendor Visits  
10:45 a.m.      Second Session Jeremiah Hart, “Active Shooter”
Noon     Lunch & Vendor Visits  
1:00 p.m.  Third Session                                   Tony Sheppard, CVS/ Caremark, 
“ORC at CVS”
1:45 p.m.     Fourth Session Garth Gasse,  Retail Industry Leaders Association
2:15 p.m.     Fifth Session Jason Adams, Gap, Inc.  NEORCA
2:45 p.m.  Sixth Session Tom Field, Information Media Security Group,  “Hackers Exploit Subway”
3:45 p.m.   Vendor Visits  
4:15 p.m.    Closing Session Johnny Custer, Lerpnet / Falcon
4:50 p.m.          NEORC Awards
Presentation
 
4:55 p.m.   Raffle drawing &
Wrap Up
 

San Antonio international theft ring member racks up new ORC charges  Police tacked on another criminal charge against a San Antonio woman who is a suspected member of an international retail-theft ring. Piedad Perez, 32, was booked on another charge of organized retail theft. Perez had already been arrested on Wednesday, August 28, on a similar charge. According to police, Perez was involved in a San Antonio-based theft network that stole from well-known retail stores, then fenced the stolen goods on the internet. Investigators said the organization was peddling goods in Canada, Colombia, Australia, Mexico and the United States. SAPD and the U.S. Department of Homeland Security also arrested Eva Salazar, Christian Salazar, Emily Garcia and Cassandra Arenas in connection with the theft ring. Police said the Salazars were seen taking the stolen items to Perez's house. Investigators said Perez had an Ebay account that was used to sell the goods. (Source kens5.com)

Mt. Juliet, Tenn., ORC Trio busted hitting Target store with Wal-Mart merchandise in getaway car  Mt. Juliet police arrested a trio of serial shoplifters after authorities responded to a theft-in progress call Monday afternoon. Police said they were notified after Target's loss prevention team recognized Terry Dunn, Dustin Burgess and Karla Montgomery from previous thefts. Police recovered more than $600 of stolen merchandise from a Hermitage Walmart inside the getaway car. Authorities believe the trio could be involved in other recent thefts in the Mt. Juliet area. The investigation is ongoing and additional charges are pending. (Source wkrn.com)

2 more sought in theft of $10,000 in clothing from Melbourne Square Mall in Melbourne, Fla.  Melbourne police are investigating a retail theft team they believe is responsible for stealing more than $10,000 worth of merchandise from a mall store. Photos of two of the suspected thieves were first released in August, and in reviewing security footage, Melbourne police discovered two more culprits. The team is suspected of stuffing clothing, especially Polo brand shirts, into shopping bags and walking out of a Macy’s without paying. (Source clickorlando.com)

Lower Southampton Police arrest razor thief in Giant Foods  Lower Southampton police have identified a Hatfield woman with an affinity for disposable razors and previous shoplifting convictions, who allegedly swiped nearly $400 worth of razors from a supermarket last month. About a week after Lower Southampton police say Seanna Leedom, 25, of South Main Street, shoplifted $392 worth of assorted Gillette razor packs from the Giant supermarket, she allegedly did the same thing in Montgomery County. Plymouth Township police say they have Leedom on surveillance video stealing 19 packages of razor blades at a Giant in Plymouth Meeting on Aug. 27. (Source myfoxtwincities.com)

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this  national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

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Your Career
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How to Succeed: Work Positive
We all want to know the secret to being happy, but there is no secret at all; happiness isn't a state of being, but a process that must be honed and worked on. Positive Psychology means looking at what makes you happy which will help you to achieve happiness, and by using it in the workplace, it can help workers and your business strive. To start working positive, use these tips. (Small achievements deserve praise too)

15 Career Pros Boomers Should Follow on Twitter 
Twitter can provide more than just the latest celebrity news or trends, it can provide a quick way for everyone to see job posting alerts and allows you to build relationships with experts in all industries, and boost your network. The key is to follow those people or organizations who tweet consistently, here are fifteen of this author's favorite career-related feeds. (Start tweeting)

The Most Important Negotiation in Your Life 
Negotiating is part of our daily lives, not just in the workplace. We negotiate how much money we should spend on a vacation or how much video game time the children are allowed before bed. The most important negotiation we have, however, are those we have with ourselves regarding our personal lives or work lives. Work with your "inner negotiators" to help say yes to yourself. (Get to know your "Big Four")

Don't Let Them Underestimate You
With co-workers or people you see on a regular basis they can see your hard work so they don't underestimate what you can accomplish. However, when meeting new people, it's hard to get them to see you as experienced as you really are. Having people recognize our efforts is important, so how can you convey your expertise? (Try briefing them on your background before a meeting)

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Education is a broad term, usually defined by an individual as a singular focus with an end result that oftentimes stagnates the brain and limits horizons. Reaching milestones is incredibly important, but keeping your curiosity and wonderment is the key to reaching beyond. No singular degree or certification will bring you the success – it merely opens the door to more learning and the realization that if you don't know something, you go find someone who does and learn it from them.

Just a Thought,
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