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September 11, 2013

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News Brief
Sponsored by WG Security Products, Inc.

Spencer Gifts selects Agilence for exception reporting  Spencer Gifts, LLC will deploy Retail 20/20 exception-based reporting technology from Agilence. Spencer Gifts plans to use the Retail 20/20 solution to build complex reports and dashboards and obtain near real-time visibility into store operations. "After evaluating multiple solutions, Agilence was the only company that was able to handle our unique environment and offer the flexibility to expand to meet the demands of our 1,000 additional seasonal locations," said Scott Terrell, divisional VP of asset and risk management, Spencer Gifts. (Source chainstoreage.com)

ABC News picks up story that hit yesterday - Home Depot Accused of Shaking Down Shoplifters - And its at the top of Yahoo  Home Depot has intimidated thousands of customers accused of shoplifting into collectively paying millions of dollars to have such accusations dropped, even though the company has no intention of suing, a class-action suit alleges. The suit claims that the big box retailer is using California's Civil Shopping Law as "a profit center" by arbitrarily seeking "damages" from accused customers. (Source abcnews.go.com)

U.S. does not need "chips" (EMV)
Retail fraud level in the UK (EMV country) is 0.013%. Level of retail fraud related to "mag stripe + PIN" in the US is.. 0.013% too! It's not about the "chip", it's about the PIN... Also, EMV solves only part of the problem as far as fraud is concerned - in the UK, for example, over 80% of card fraud is not "chip"-related... So, instead of EMV the US needs to do three things: (1) prohibit the use of signature for payment authentication, (2) introduce mobile-based authentication, for both e-commerce and retail payments, and (3) provide ubiquitous low-cost infrastructure for mobile payments in retail (a hint - it doesn't have to be EMV...) Positions 1&2 above are "zero Capex", as far as retail is concerned. As for the last postion, there are 8-12m retail payment terminals in the US - different sources give different stats, but 8-10m makes sense considering that there are 18.7m (EMV) terminals outside the US. At that volume, the cost of a contactless EMV terminal is less than $15. Hence, the ballpark cost of US-wide EMV switch-over, as far as the terminals are concerned, would be around $300m. (Source finextra.com)

Salient Announces CompleteView Version 4.2 and POS TransactionTracker - a new LP solution  Salient Systems is pleased to announce a new application for the retail marketplace. POS TransactionTracker provides a powerful loss prevention solution by integrating CompleteView VMS v4.2 with point of sales systems to deliver clear insights and actionable detail for a sophisticated loss prevention strategy. This fully integrated solution increases the capability to identify fraud, view retail business trends, enforce preventative systems and improves overall operations,” says Brian Carle, director of product strategy at Salient Systems. “POS TransactionTracker gives loss prevention and other security professionals critical transactional information in real-time with associated video and exception reporting detail.” (Source businesswire.com)

Physical security market to reach $85 billion by 2018 with biometrics and facial recognition leading the way  The report, “Physical Security Market by Products and Services Worldwide Market Forecasts and Analysis (2013-2018),” projects the North American market will grow as a result of greater demand for video surveillance, access control, intrusion detection and, most recently, biometrics. Growth for biometrics technology—which includes fingerprint recognition, facial recognition and iris recognition, as well as other technologies—is projected to be most pronounced in the enterprise. In the current North American market, however, video surveillance holds the leading position, “both in terms of installed base and accounted revenues. (Source securitysystemnews.com)

Big data spending to reach $114 billion in 2018
Global spending on big data by organizations will exceed $31 billion in 2013. The spending will grow at a CAGR of 29.6% over the next five years, reaching $114 billion in 2018. A good share of the money is spent on the associated professional services, which have sprung up to assist firms that are data-rich but skills-poor. Narrowing the said skills gap, as well as improving the productivity of dedicated data scientists, represents a lucrative revenue opportunity for the sector’s vendors. Editors note; The Daily will be adding a weekly Big Data column shortly in conjunction with an industry leader in the Big Data world. (Source net-security.org)

PayPal challenges NFC with bluetooth-enabled mobile payments  PayPal recently announced that it will be unveiling a new Bluetooth device called the PayPal Beacon that will allow consumers to check in at stores without even touching their phones. Merchants that enable the PayPal Beacon technology will let consumers pay completely hands-free as well as check-in to the store the moment they walk in. With the number of mobile commerce options growing by the day, PayPal Beacon offers a new alternative to the already struggling NFC-enabled technologies. (Source mobilecommercedaily.com)

Apple's new iPhone's fingerprint authentication - biometrics is here and it's just the beginning  On the technology and commerce front, the big buzz on today's announcement is the addition of a fingerprint reader, or what Apple coins Touch ID, in the 5s. This can replace the passcode many iPhone owners use to unlock their smartphones; but, more important for app developers such as retailers, is Apple’s announcement that it will make the technology available to take actions in apps. The statement was general but it suggests that the technology could be used for app or mobile web payments. Klais says the fingerprint technology could drive payments if Apple enables app developers, such as retailers or operators of mobile payments apps such as eBay’s PayPal Here, to access the fingerprint image for authentication and payment. Amazon and PayPal should watch out. (Source internetretailer.com)

Apple's just-launched fingerprint scanner may already be vulnerable

Ahold expands online business Peapod pickup to 47 stores at Giant and Stop & Shop on east coast

Tesco sells Fresh & Easy Neighborhood Market's 150 stores to Yucaipa Cos. & saves 4,000 jobs but will close 50 over next two weeks

Redesigned AT&T stores will include mPOS terminals

The Gap to open 1,000 new stores and $1B in online sales over next 3 years  How do we win against our global competitors?” Murphy asked at Tuesday’s Goldman Sachs 20th Annual Global Retail conference. His answer: delve deeper into international expansion and Internet growth. Much of the company’s growth centers on China, where 300 stores will eventually open. (Source wwd.com) Subscription may be required.

Charming Charlie won over by analytics
Charming Charlie is establishing a “single version of the truth” across multiple business units, including merchandising, store operations, planning and finance, using the ARC Merchandise Analytics solution from Manthan Systems. The solution is designed to deliver real-time merchandise and performance insights across the retail enterprise. (Source chainstoreage.com)

Syntec poll finds more demand for call center payment security  The poll found that just 1% of people felt that the most secure way of making a payment was through telephone payments to call centre agents, with 53% believing chip and pin to be the most secure. Almost three quarters of consumers (72%, an increase of 4% from 2012), say that call centers should do more to prevent card fraud. A total of 59% of people said that the risk of fraud when giving credit card details over the phone has made them reluctant to make telephone payments. And 43% of consumers say they would buy over the phone more from organizations that can demonstrate secure payment systems. (Source travolution.co.uk)

CEO gets 5-Year prison sentence for hacking former employer's computers - stealing trade secrets - and building a business with the information  Michael Musacchio, 62, was sentenced to 63 months in federal prison on Sept. 5 by U.S. District Court Judge Jorge A. Solis of Dallas. Mr. Musacchio was convicted of hacking the computer system maintained by his former employer, Exel Transportation Services, and using related trade secrets at a new company, Total Transportation Services LLC of Frisco. The civil suit also yielded a $10M settlement against Total Transportation. If we hadn't filed the civil case, there probably wouldn't have been a criminal case," says Mr. Yarbrough. As the civil suit proved the former CEO had in fact hacked the computers and stole the customer data. "A company's greatest asset isn't the tangible widgets in its warehouse, but the data in its network," says Mr. Yarbrough, a former Assistant U.S. Attorney and former head of the Department of Justice's Cybercrimes and Criminal Intellectual Property Task Force. (Source prnewswire.com)

G4S armored car employee admits to killing his three co-workers and wounding another during his robbery in June 2012 in Edmonton, Alberta, CA.  Travis Baumgartner, 22, admitted in court Monday he fatally shot his fellow G4S security guards Michelle Shegelski, 26, Eddie Rejano, 39, and Brian Ilesic, 35, and wounded Matthew Schuman during the armored car robbery at HUB Mall at the University of Alberta in which he made off with $330,000. (Source upi.com)

Introducing The D&D Daily's new Internet Jobs Archives - For YOUR Career Development  You can now find a comprehensive list of recent Loss Prevention jobs published from The Daily on our new Internet Jobs Archives page, on the D&D Daily website. This list will be regularly updated with new positions, providing yet another tool for the LP industry and you - the professional - to use.

Quarterly Same Store Sales Results

Restoraton Hardware Q2 up 26% with net revenues up 30%
Christopher & Banks Q2 up 7.7% with sales flat due to 8.8% fewer stores
Canada's Dollarama Q2 up 6.2% with sales up 16%
Coldwater Creek Q2 down 7.3% with sales down 8%

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Press Release
 

Call for Speakers

The National Retail Federation Loss Prevention Conference & EXPO attracts the best and brightest loss prevention experts. More than 2,600 retail loss prevention, mall security, law enforcement and vendor partners meet to discuss the latest trends, technologies and solutions.

The NRF 2014 LP Conference “Call for Speakers” is now open and we invite you to share your practical experience and new ideas in solving the challenges we face in today’s retail environment.

Time Frame for Submissions
 

September 5, 2013

Online session proposal system opens
November 1, 2013 Proposal submission deadline
December 13, 2013 Preliminary selection made by programming committee
February 8, 2014 Final selections and notifications made
June 11-13, 2014 Loss Prevention Conference & EXPO Fort Lauderdale, FL

For more information on the proposal specifications, submitting your proposal or modifying an existing proposal, please visit the NRF's Loss Prevention Conference and Expo 2014 website at www.nrf.com/lp14.

 

Retail Crime News
 
Romanian gang member of $5M skimming crew pleads guilty in New Jersey  During his guilty plea, Ginga admitted that he and fellow conspirators installed skimmers and pinhole cameras at Citibank ATMs in New Jersey, New York, and Conn. that took over $5M from customers by cloning their debit cards. Nine others have been charged and all face up to 30 years in prison. (Source njtoday.com)

26,000 mobile phones stolen from warehouse worth $6.5M  The top-of-the-range Samsung A300 phones were stolen from a freight forwarding warehouse in Hayes, Middlesex, at 6.40pm on Sunday, Scotland Yard said. The warehouse in Swallowfield Road, Hayes, is three miles from Heathrow, where robbers yesterday stole £4.6m in used notes from a van loaded with cash. The spokesman said there was no sign of forced entry at the warehouse but said police were keeping an open mind as to whether the raid was an inside job. (Source dailymail.co.uk)

Syracuse man to spend 5 yrs. in prison for stabbing two Boulevard Mall security guards last November in Buffalo  The two officers were attacked last November while trying to break up a group of alleged shoplifters. The 24-year-old Syracuse man could've received as much as 14 years behind bars. (Source wgrz.com)

Ex-con and Giant supermarket employee busted for performing 47 fraudulent gift card transactions totaling $9.586.33  Nicole Silver, 27, of Phoenixville was arrested for performed 47 fraudulent gift card transactions totaling $9,586.33 and nine fraudulent after sale coupon transactions totaling $228.25 from her employer Giant Food. According to police, Silver would enter the store codes for both programs into the computer so it looked like she was giving refunds to customers. However, Silver was not helping customers when these transactions occurred, police said. Silver can also be seen on the tape moving to different registers and performing the refund transactions under other employee login numbers, police said. Silver, according to police, is on parole until 2020 for crimes committed in Virginia and she is also on parole for thefts she was convicted of committing in 2011. (Source dailylocal.com)

Dick's Sporting Goods employee busted under ringing friends in Rutland Town, Vermont   According to loss prevention personnel at Dick’s Corporate Office, they had been looking into Boyles suspected involvement in the theft of merchandise. Dick’s loss prevention advised they have surveillance video and receipts showing that Boyle has been assisting several of his friends with the theft of merchandise. Dick’s loss prevention estimates that Boyle and numerous friends are responsible for the theft merchandise valued at more than $3,000. During questioning, Boyle admitted assisting Busharis, and several other Castleton State College students, with the theft of merchandise from Dick’s Sporting Goods. The other subjects involved have not yet been identified. (Source addison-eagle.com)

Sears employee charged with stealing more than $3,000  The Sears loss prevention department conducted an internal investigation into one of their employees relative to false returns that had been conducted over the past several months. The investigation revealed that the store had sustained a loss in excess of $3,000.00. As a result, police charged Steven F. Forte, 26, of Chadwicks with first degree falsifying business records and third degree grand larceny, both felonies. (Source uticaod.com)

Robbery spree ends in arrests after 2 men steal car, rob bank and a Dollar General and Family Dollar store in Altoona, PA.  Once in custody, both men gave statements to police and admitted their roles in the robberies, Pratt said. (Source altoonamirror.com)

Police investigate a $6000 employee theft case at Winn–Dixie in Alabama  Anniston police today were investigating an employee theft in which $6,000 was reported stolen from the Winn-Dixie on Golden Springs Road. According to Anniston police Capt. Allen George, a Winn-Dixie employee made several fraudulent refund transactions between April 8 and Sept. 5. The captain said a print out of the suspect’s transactions and video surveillance footage from the store showed the suspect had been refunding transaction money and taking it. The report did not mention how many refunds the suspect made, but the suspect stole $6,000 over five months. The captain said Winn Dixie is pressing charges against the suspect, who could face felony charges of first-degree theft. (Source annistonstar.com)

McDonalds Manager arrested following robbery of his own restaurant  A manager at a McDonald's restaurant in Pleasanton did a takeover robbery at his own restaurant - ushering workers into a freezer at gunpoint - but was nabbed five days later after pulling a similar heist at a McDonald's in San Mateo. Police said Felix Gonzalez-Becerra, a 42-year-old Oakland resident, was arrested Sept. 2 after driving away from the San Mateo restaurant, where he had donned a hoodie and used a replica handgun to force an employee to open the safe and hand over an undisclosed amount of cash. Investigators then tied Gonzalez-Becerra, who is being held at the San Mateo County Jail, to a similar robbery Aug. 28 in Pleasanton. In that case, he allegedly climbed through the drive-through window in the early morning before confronting workers. In both cases, employees were herded into freezers, but no one was hurt. (Source sfexaminer.com)

Jewelry store robbed with a syringe; Neck tattoo may have been a clue  A 43-year-old Watsonville man was arrested Tuesday afternoon on suspicion of robbing a jewelry store while brandishing a syringe and a knife. Eric Sanchez was arrested about 5 p.m. near Buena Vista Drive and Harkins Slough Road, said Watsonville police Sgt. Eric Taylor. Sanchez had marijuana in his vehicle, and he was arrested on suspicion of armed robbery and possession of marijuana for sale. Sanchez is accused of robbing Ideal Jewelry on Aug. 24. He told an employee that he had communicable diseases and demanded jewelry. Sanchez took items from the store and fled on a bicycle. No one was injured. Surveillance footage from the shop helped authorities name Sanchez as a suspect and distributed his picture a day after the heist. (Source santacruzsentinel.com)

Houston Police still searching for Shotgun-wielding robbers who terrorized T-Mobile store employees  Two suspects who carried out an aggravated robbery of a cell phone store in north Harris County in May are still on the run, and detectives are now turning to the public for help. The robbery happened around 5pm on May 23 at the T-Mobile store in Harris County. Detectives say one of the men pulled out a shotgun as the other ordered the victims into a back room, where they took the victims' personal items and stole the contents inside the store's safe. (Source khou.com)

Threatened female customer tries to stop an armed robbery at Walgreens in Fort Lauderdale  Ft. Lauderdale police are hoping surveillance video helps them identify a man who robbed a Walgreens on Sunrise Boulevard early Tuesday morning. Around 6:35 a.m. the man approached a register and handed the clerk some cash to pay for his items. When the register opened, police say the man leaned over the counter and took an undisclosed amount of cash. As the armed suspect was attempting to get-a-way, a customer, Emese Kiss used her vehicle to block his car. That’s when the man produced a gun and demanded that she move. Kiss quickly moved her car and the suspect fled. No one was reported injured. (Source sun-sentinel.com)

Tuesday Morning employee gets probation and court-ordered $10,000 restitution for internal theft  A former Tuesday Morning employee this week was sentenced to three years of probation after admitting in Montgomery County Court to stealing cash and merchandise from an East Norriton store where he was employed. Anthony Porter, 29, will also have to pay $10,000 in restitution to Tuesday Morning. The store manager reported to police on April 11, 2012, that store security determined that Porter had pilfered about $10,000 in merchandise and had also stolen about $250 in cash. Porter reportedly told police he had taken money on several occasions from the store’s register but that he usually returned the money after he received his paycheck. Porter allegedly also admitted stealing store merchandise from January 2011 through April 2012 and estimated that the value of that merchandise was between $5,000 and $6,000. (Source phillyburbs.com)

Four men in stolen car slam into Verizon store in east Houston  Police caught three suspected burglars who slammed a car into a Verizon Wireless store in east Houston early this morning. It happened around 3am on the East Freeway and Normandy. HPD officers were on patrol and saw a vehicle back into the store. Four male suspects fled, leaving a stolen PT Cruiser inside. At least one suspect was taken into custody behind the store. The other three fled, jumping over a fence into a truck yard. Two of those suspects were apprehended by a K-9 unit. One suspect remains at large. Police say the suspects weren't able to get away with any merchandise but they did leave behind some costly damages at the store. (Source khou.com)

Los Angeles man gets 7 years probation and ordered to pay $388,000 in fines for selling counterfeit merchandise  Los Angeles merchant has been ordered to pay $388,000 in fines for selling fake designer clothing - $250 for each phony item he peddled. A court also placed Ahmad Salim on seven years' probation. During that time he may not possess, sell, manufacture or store any counterfeit goods. If that order is violated he must close his business. The City Attorney's office said Tuesday that Salim was arrested following a joint investigation by Los Angeles police and the FBI. Investigators who visited his El Socalo store in downtown's fashion district say they bought knockoffs of Burberry shirts, True Religion jeans and other exclusive brands. In all, authorities say, Salim sold 1,552 counterfeit pieces since 2004. They say he kept the items hidden in a back room. (Source mymotherlode.com)

Burglary suspect caught wearing stolen clothes  Blythe Police responded to the Yellow Mart store regarding a report that the front window had been broken. Upon arrival they found no suspects. The suspect had attempted to gain access to the weapons storage, but was unable to do so and then left the business empty handed. Early the next morning at 1:36, officers contacted a suspicious male where they recognized the suspect on the surveillance video he was identified as Daniel Castro and was arrested for Burglary. Yellow Mart security advised police of a shoplifting case days prior to the burglary where two pairs of pants and shoes were stolen. Castro was wearing the stolen pants and shoes at the time of arrest. (Source thedesertinde.com)

 

eBay News
 

eBay Connect and Collaborate

On Thursday, September 26, 2013, eBay will host some of the nation's leaders in combating organized retail crime at its new facility in Draper, Utah. The meeting will begin at 8:00AM and conclude at 4:00PM.

The agenda will include updates on PROACT, presentations from retail executives, eBay executives, and key law enforcement officials dedicated to combating organized retail crime.

Samples of companies currently confirmed are as follows:

Barnes & Noble
BEALLS
CVS pharmacy
Hobby Lobby
The Home Depot
JCP
Jewelers' Security Alliance
Kohl's
Kroger
Limited brands
Loss Prevention Foundation
Macy's
Rite Aid
Wal-Mart

Please RSVP as soon as possible by contacting Lauren Cunningham via email (lcunning@ebay.com) or phone (801-201-5762).

eBay Direct - Click Here 
(notify - info - questions)

ORC News
Sponsored by Protection 1

Man stole dozens of deodorants; threatened officer with box cutter  Bethlehem police said a man found Monday with nearly 70 sticks of stolen deodorant threatened police and a housing authority supervisor with a box cutter. Albert Rivera Jr., 36, of Allentown is charged with aggravated assault, resisting arrest, reckless endangerment, simple assault, harassment, possession of a prohibited offensive weapon, disorderly conduct, criminal mischief and retail theft. He was sent to Northampton County Prison under $150,000 bail. (Source mcall.com)

Harris County Sheriffs release video of second Best Buy shoplifter  Harris County Sheriff released surveillance video Tuesday of a couple of women accused of shoplifting from a Best Buy store. The incident happened on June 8, 2013 at a store located on Katy Freeway. Store employees said the women were acting suspiciously and when the security cameras focused in on the women it captured them stuffing merchandise into their purses. When an employee confronted them in the parking lot the suspects threatened the worker with a pair of scissors and then took off. (Source khou.com)

Oaks Mall security, Gainesville Police apprehend a theft ring  One of the suspects, Rico Deandre Frazier, was arrested. The Gainesville Police Department could not positively identify a second suspect, and a third person was detained but not arrested. Loss prevention officers at the J.C. Penney store saw Frazier, 22, and the unidentified suspect taking watches and bracelets and putting them into a purse before walking out of the store. The security officers followed the pair into the Dillard's store, where the suspects began handling expensive purses. The officials confronted the suspects, who ran off. Frazier was captured and handcuffed, but while he was being taken to the security office, he broke away after wrestling with a security officer. He ran off, but the security officer tackled him and, with the help of a bystander, detained him. Frazier told police he and the other two suspects had driven to Gainesville from Orlando to steal merchandise to sell. Police searched the suspects' car and found thousands of dollars worth of stolen merchandise, some of it with the anti-shoplifting devices still attached. The items included Michael Kors and Ralph Lauren purses, Polo clothes and TrukFit clothing. (Source gainesville.com)
 

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this  national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

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Vendor Spotlight
 

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4 Roles to Improve Your Team's Collaboration  Collaboration is critical in today's business world especially for those who want to be part of the winning teams. Don't confuse this word with consensus though; consensus is a form of making decisions and collaboration is a way of working as a team. Don't fuse the two together, or your momentum will come to a jerky halt. Use these guidelines to make sure your team is collaborating well. (Only one leader)

Your Team is Everything
Those people who you surround yourself with means everything, so you have to make sure they are the right people both in life and business. Who you decide to be part of your team plays a key role into how your business will perform and how people will look at you. Use this author's hiring mistakes and make sure you have nothing but the best on your team. (Do your homework)

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Perception becomes reality slowly on a macro level and it's difficult to change it if it's incorrect or doesn't portray the truth. It's the same reason law enforcement separates witnesses to ensure clarity and truth. The group mind becomes influenced by opinion and agendas and distorts the true reality. One can only rely on daily vigilance based on doing what's right to hopefully impact the individuals one works with on a daily basis to carry the experience forward and be witness to what is right.

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Upcoming Events

Retail Loss Prevention Conference 2013
September 10-11, 2013
Toronto, ON

APIS and Aspect Users Conference
September 16-19, 2013
Bloomington, MN

New England ORC Symposium and Trade Show
September 19, 2013
Worcester, MA

ebay Proact Power User Conference
September 26, 2013
Salt Lake City, UT

Axis Sales Essential Training Course
October 2, 2013
Canada Launch-Toronto

WSORCA Annual Training Conference
October 3, 2013
Tacoma, WA

Northeast Regional Conference on Loss Prevention
October 29, 2013
Eatontown, NJ

CLEAR Fourth Annual Training Conference
November 5-7, 2013
Atlanta, GA

NRF Loss Prevention Conference & Expo
June 11-13, 2014
Fort Lauderdale, FL


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