The D-D Daily Mobile Edition

September 24, 2013

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News Brief
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Security forces say they have taken control of all floors of the Nairobi shopping center attacked by suspected al-Shabab militants, but new gunfire and explosions have been heard  The bloody standoff at a Kenyan shopping mall edged closer to a conclusion on Monday night, with Kenyan officials saying that their troops were securing the building and that there were no more civilians trapped inside. By late Monday night, the sound of gunfire had tapered off and Kenyan news media reported that all the militants had been killed. For more than two days, Kenyan forces have struggled to vanquish the militants, who, after killing shoppers, holed up in various corners of the mall with military-grade weaponry. Hundreds of elite Kenyan troops — backed by armored personnel carriers, helicopters, planes and security officials from Israel, France, Britain and the United States — have been deployed, but the militants, estimated to number from 10 to 15, refused to surrender and held their ground. Security officials in Nairobi said that two other militants — both women who appeared to be directing other assailants during the killings — also managed to escape after the initial stage of the attack, raising fears that well-trained terrorists could be on the loose in Nairobi. Several witnesses have said that some of the militants were clearly not African and may have been from Western countries. (Source nytimes.com)

Regarding the Kenyan Mall Incident that took place this past weekend, Joe LaRocca had some comments that may provide some insight to all retailers if something like this should happen on American soil. The Daily will be monitoring the industry to make sure our readers see everything that is being published about this subject.

"It is hard to comprehend the extraordinary and tragic events in Nairobi, this past weekend. As new details become available, we can expect the media to ask questions about the safety in shopping centers around the globe. Due to the open and enjoyable ambiance we strive to create, many shopping centers are relatively soft targets. Security in any setting, especially with constantly changing clientele such as shopping malls and restaurants, is a delicate balance. Overseas it is not uncommon to have your bags inspected upon entering a store or even passing through a metal detector. The dynamic of TSA-style lines to enter the food court, mall or movie theater seems unimaginable, however we have become more tolerant of these measures at sporting events, theme parks and county fairs. Following the terrorist attacks of September 11th, visible security personnel, new video systems, enhanced training with law enforcement and even some limited stop-and-talk programs were implemented as part of U.S. protective efforts. These programs are less invasive but very effective in spotting potential problems and working with law enforcement. In 2008, following a mass shooting at the Westroads Mall in Nebraska, the retail industry working in partnership with DHS, Mall Operators and Law Enforcement, developed a national Active Shooter Program. The program has been widely deployed by retailers and malls in the past five years and continues to drive a deeper understanding of preparation and response protocols (http://www.dhs.gov/active-shooter-preparedness). Of course there are always opportunities to increase security at stores and shopping centers. As in the case of Westroads, Aurora and Tacoma, forward-thinking Security and Loss Prevention leaders will analyze the events of Nairobi and work closely with internal/external partners to continue the discussions about how to enhance the safe shopping experience we have come to love here at home." -Joe LaRocca, VP & Sr. Advisor, LP, Retail Partners


Are we shrugging off mass shootings?
Following last week's horrific shooting at the Washington Navy Yard, where 12 people were killed by deranged gunman Aaron Alexis, New York Times op-ed columnist Joe Nocera suggests we aren't talking enough about mental illness and gun policy. "What has been most stupefying about the reaction to the Navy Yard rampage is how muted it has been," writes Nocera. "After the horror of Newtown, people were galvanized. This time, the news seemed to be greeted with a resigned shrug." While mass shootings are horrible and tragic, they are a complex problem not easily solved. With the frequency in which they are occurring lately, does it feel like we are simply "shrugging them off"? (Source nytimes.com)

BlackBerry to be acquired by Canadian insurer for $4.7 Billion  BlackBerry announced Monday that it has agreed to be acquired by Toronto-based Fairfax Financial Holdings Limited for $4.7 billion. The beleaguered smartphone company said it had signed a letter of intent with Fairfax, which owns about 10 percent of BlackBerry’s common shares. The deal would deliver about $9 a share to shareholders and take the company private. It has just 3 percent of the worldwide smartphone market, according to a second-quarter report by the IDC research firm. Last week, the company announced it will lay off 4,500 employees, about 40 percent of its workforce, and post nearly $1 billion in losses in its second quarter. The firm said that most of its writedown would come from its inability to clear stockpiles of its latest BlackBerry 10 device, which it once considered critical to its turnaround efforts. (Source cnbc.com)

PayPal reportedly near deal for Chicago payments startup Braintree  EBay's PayPal is near a deal to buy Braintree Payments Solutions, according to people familiar with the discussions, potentially thrusting the online payments pioneer into the center of the burgeoning mobile commerce market. The deal for Braintree would give PayPal access to data and lucrative transaction fees from Braintree’s expanding network, which currently processes more than $10 billion annually for companies like OpenTable, Uber Technologies and Airbnb. Braintree charges merchants a 2.9% commission and 30-cent transaction fee. An eBay spokesman and Braintree CEO Bill Ready both declined to comment on Sunday. Terms of the deal couldn’t immediately be learned, and the people familiar with the discussions cautioned that talks could break down. PayPal has pushed to expand beyond its original mission of processing payments for goods sold on eBay and other websites. A deal for Braintree, a Chicago-based startup, could accelerate PayPal’s crucial goal to draw more revenue from smartphone and tablet users. Research firm Gartner expects the mobile-payments market to grow by 31% this year to $235.4 billion — and to increase by more than three-fold by 2017. (Source wallstcheatsheet.com)

Deloitte forecasts a 4 to 5 % increase in Holiday sales  Holiday sales are expected to climb to between $963 and $967 billion, representing a 4% to 4.5% increase in November through January holiday sales (excluding motor vehicles and gasoline) this year from last year’s season, according to the new Deloitte holiday sales forecast. The growth rate is on par with last year's 4.5% gain. In addition, Deloitte forecasts a 12.5 to 13% increase in non-store sales. Nearly three-quarters of non-store sales result from the online channel with additional sales coming from catalogs and interactive TV. Deloitte also anticipates that mobile-influenced retail store sales will account for 8%, or $66 billion, in retail store sales this holiday season, driven by consumers' store-related smartphone activity such as product research, price comparison or mobile application use. (Source chainstoreage.com)

Walmart plans to hire 55,000 for the Holiday rush  The world's largest retailer said that it is bringing on 55,000 seasonal workers to handle the Christmas rush this year, up from 50,000 last year. With 4,033 locations across the country, that averages out to about 13 more workers per store. The 10% bump in Christmas-time hiring comes as Wal-Mart, and retailers across the board, have been hurting. Same-store sales at Wal-Mart fell in the first half of the year, and it has cut sales forecasts for the rest of the year. (Source cnn.com)

Target to reduce 2013 holiday hiring
The discount store chain said Friday that it plans to hire about 70,000 temporary workers this year, down from 88,000 a year ago. Target said it planned to offer more holiday hours to full-time staff members -- "as much as five to 10 percent more for the busiest periods around Black Friday and the week before Christmas." (Source cnn.com)

CarMax Hiring for More Than 1,000 Positions

Apple sells 9 Million of the new 5s and 5c smartphones in 3 days  Apple's iPhone 5S and 5C have broken records, selling nine million in their first three days in stores across the world. Exceeding expectations, sales of Apple's two new phones left shelves empty as customers rush to buy the new gadgets since their release on September 20.Apple also said that 200 million users are now running the latest version of their mobile operating system - iOS 7. "This is our best iPhone launch yet - more than nine million new iPhones sold - a new record for first weekend sales," said Tim Cook, Apple's CEO. Experts had previously estimated sales as low as five million units. (Source industriesnews.net)

Staples and Radio Shack pulling out of the Amazon Locker program; 7-Eleven may expand the program  Picking up something you ordered on Amazon at a secured location made sense, the problem lies in where those large lockers are. Staples and Radio Shack experimented with the Amazon program, possibly hoping for add on sale through traffic...it never came. 7-Eleven has had success with the program and is looking to expand the test market to other major metro areas. (Source businessinsider.com)

10 Retailers That Will Let You Return Anything
"The return policy is that there is no return policy," a spokesman, Colin Johnson, told Fox Business. The bottom line is that we work with our customer." (Source businessinsider.com)

Settlement reached in Abercrombie & Fitch discrimination case  Abercrombie & Fitch has agreed to alter the company's "Look Policy" in response to settlement agreements in two discrimination lawsuits against the company.  Hijabs, or head scarves, are now permitted as an exception to the employee dress code.  Current employees will also be informed that exceptions to the dress code can be made upon request. Workers who are reprimanded can also go through an appeal process.  Abercrombie & Fitch will also submit biannual reports to the U.S. Equal Employment Opportunity Commission for the next three years regarding the new policies.  The EEOC filed lawsuits on behalf of two Muslim women who accused the retailer of discriminatory practices. The company paid a combined $71,000 to the two women, plus their attorneys' fees. (Source bizjournals.com)

Cargo Thefts increase nationwide 5% in June and August; value rose 9%  The number of recorded cargo thefts in the U.S. between June and August rose 5 % from the three months prior to 202 thefts, according to Freight Watch International, who released its monthly report on the prior three-month period this week. Moreover, the value lost per load rose 9 % from the May-July period, FreightWatch says, to an average of $166,454. Breakdown by Category: Food and drink 45 thefts (22 %), Electronics 29 thefts (14 %), Metal 25 thefts (12 %), Building and industrial 9%, and Home/Garden 8 %. Breakdown of Thefts by State: California 46, Texas 34, Illinois 31 and Florida 24. Those four states alone accounted for 66% of the loads. Unsecured parking was the cause of 55 % (111 thefts) of the total 202, while secured parking incidents accounted for 15%, 23 thefts. The number of secured parking thefts nearly doubled from the prior three-month period. Trailer or container theft continued to dominate the type of cargo theft event, with 165 thefts, or 76 %. Thefts from deceptive pickup — a form of identity theft — accounted for 19 incidents, making up 9 % of the total. Stolen loads of alcohol tipped the average value per load scale the most, as the average value of a stolen load of alcohol was $689,081. Stolen loads of clothing and shoes averaged $425,219, and jewelry and accessories loads averaged $395,000. Consumer care loads and building/industrial loads both averaged just more than $50,000 per theft. Home/garden loads averaged $43,684. (Source ccjdigital.com)

Mobile influenced 5% of in-store sales in '12 - growing to 20% by '16 - Stores are still King  For many of us, online shopping has become our go-to method for satisfying our daily need for consumption. However, online shopping fails to satisfy the customer’s time-tested need for the in-store experience – a need which still holds strong. Despite heavy misconceptions, online commerce only accounts for 10 percent of sales from retailers, according to a Wall Street Journal article. This may be a surprisingly low figure, and it surely reinforces the fact that people are still shopping in stores. Deloitte recently found in a survey that 5 percent of in-store purchases were influenced by mobile in 2012 and this figure is expected to grow to 20 percent by 2016. Are you prepared for the shift? (Source mobilecommercedaily.com)

Social Networks in the Credit Card Fraud Spotlight  Consumers are now aware that their credit card data may not be as secure as they would have thought. What they don't know is that social networks are playing a role in assisting credit card fraud. This growing epidemic has two primary drivers: the hackers who break into databases and steal the credit card numbers and costumer data, and the employees who have access to these numbers and details of the card owners from other retailers. (Source impactpub.com)

Second Quarter Results

CarMax net sales up 18%; used unit sales up 16%

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eBay News
 

eBay Investigators Uncover Million Dollar Theft Ring and Work
with FBI to Secure Arrest

A Sacramento man is accused of running an elaborate nationwide multimillion dollar stolen property ring -- using shoplifters and eBay.


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Retail Crime News
 
CVS robbery suspect shot and killed during chase with Massachusetts State Police  A robber who police say held up a local pharmacy for drugs, then tore through Brockton, Whitman and into East Bridgewater, died in a shootout with police Monday afternoon. The wild chase and gunfight ended at about 12:20 p.m. on Thatcher Street in East Bridgewater where police exchanged shots with the suspect, identified as 47-year-old Jeffrey P. Watts of Brockton. The on-scene investigation lasted well into the night with area departments bringing in flood lights. Lynch's Towing, which towed Watts' truck from the scene, didn't leave the area until past 10 p.m. Watts was reportedly shot between two houses on Thatcher Street, near the East Bridgewater-Brockton line Monday afternoon. He was taken by ambulance from the scene, and later pronounced dead at Signature Healthcare Brockton Hospital, state police said. (Source necn.com)

Three unidentified males were caught on a Game Stop store's surveillance video committing a smash-and-grab-robbery on Sept. 18 in Philadelphia  The Philadelphia police recently released the video (below) of the robbery in hopes that the public will recognize the robbers. In the video, the three young men walk into the Game Stop and pretend to look around, then one of them pulls out a hammer from his gray sweatshirt (pictured) and smashes a display glass. All three suspects then allegedly stole iPads, iTouchs and an iPod Nanos, valued at $3200. (Source myfoxphilly.com)

Teenager is charged with using fake gun to rob 2 Walmart stores in Branson  A 19-year-old man is charged with robbing two Walmart stores in Branson last Friday. Branson police say Jake Kemp was identified after they released to the public a photo of the robber taken from a store security camera. In the first case, police say, the robber displayed a black semi-automatic handgun and demanded money and a carton of cigarettes from a clerk. In the second case, the robber demanded only money. After each robbery, police say, the robber fled in an early 1990s Cadillac. Branson police found the car and the gun, which turned out to be a “stage-type prop which closely resembles a handgun,”. Springfield police arrested Kemp on Saturday and took him to the Greene County jail. As of Monday afternoon, Kemp had not appeared before a Taney County judge on the two charges of first-degree robbery, for which he could get prison sentences up to 30 years. (Source ky3.com)

Owner of teen clothing store in Atlanta the victim of a smash and grab; only opened two months 
Police are searching for a suspect in a smash and grab burglary that took place in southwest Atlanta. Surveillance video shows a woman grabbing clothing off the racks at the front of Pink Candy Couture store after shattering the front door with a large rock. Store owner Neki Bosh opened the teen clothing store less than two months ago. She said the thief came back in a second time to steal up to $8,000 worth of merchandise. (Source myfoxatlanta.com)

Two Armed Suspects Hold Up AT&T Store In Hillsborough County  Hillsborough County deputies searched for two suspected robbers Sunday night after they held an AT&T store in the Citrus Park area. According to Cristal Bermudez of Hillsborough County Sheriff's Office, a 911 call was made at 5:02pm in regards to the armed robbery of the AT&T Store in Hillsborough County. Sheriff's deputies said the clerk could only get a good look at one of the two suspects during the robbery. Investigators believe that suspect walked into the store with a chrome handgun, possible a revolver. He walked toward the clerk and escorted him to the back of the store. After turning the clerk around, he whistled for the other suspect. According to Bermudez, both suspects walked the clerk to the safe and forced him to open it. The suspects took cell phones and an undisclosed amount of cash. They ordered the clerk to get on his knees as they escaped out the back door. Sheriff's deputies brought in a K-9 to track the suspects but their scent was lost. (Source abcactionnews.com)
 
Burglar crawls through a roof vent to grab cash from Dunkin Donuts 
Police are asking for the public's help identifying a suspect wanted in connection with a burglary at a Bloomfield Dunkin Donuts. The incident happened Sunday at Dunkin Donuts located at 903 Blue Hills Ave. Police said when employees arrived for their shift, just before 5 a.m., they discovered two cash registers had been forced open and an undetermined amount of cash was stolen. After investigating, police determined that the suspect entered the store shortly after 12:30 a.m. through a roof-top vent. According to police, when the suspect was unable to open the store's safe, they cut open two registers before leaving through the same vent. (Source courant.com)

Sprint store in Gambrills robbed, employee assaulted  Police say they are searching for the two suspects who were involved in a store robbery this past weekend. One of the suspects was chased out of the store by customers after punching an employee in the face. Anne Arundel County Police say the incident happened Saturday afternoon. Officers responded to the Sprint Mobile Rev store in Gambrills after robbery was reported around 1:45 p.m. When officers arrived, police say they learned that customers had seen a suspect inside the store stealing and then concealing several cell phones. When a store employee confronted the suspect and requested that he return the phones, he punched the employee in the face. Customers then ran him out of the store. According to authorities, the man got into a white station wagon, which had a second suspect in the passenger seat. He then drove off, hitting one of the customers with his vehicle, and then drove off from the shopping center in an unknown direction. Officials the customer suffered from superficial injuries. (Source baltimorenewsjournal.com)

Sears Loss Prevention agent saves shoplifter from drowning 
What started as a chase to arrest a suspect in Albuquerque quickly turned into a rescue mission to save the suspect's life. A man is in the hospital Monday after police believe he shoplifted and fell into an arroyo while running from officers Sunday night. Just before 10 p.m. on Sunday night, Albuquerque police officers responded to the Kmart on Carlisle near I-40 after a report of shoplifting. But the loss prevention officer there pointed to the arroyo where 32-year-old suspect, Fernando Garcia, ran. There is a small stream running through the arroyo Monday, but that wasn't the case Sunday when rain soaked the metro, and Garcia slipped and fell in. Officers followed alongside the rushing water of the arroyo as it swept Garcia away for about a half a mile. Officers eventually pulled Garcia to safety and took him to UNM Hospital. (Source koat.com)

Eight arrested in fake ID ring in Georgia 
The Forsyth County Sheriff’s Office has arrested seven people suspected of taking part in a ring that produced fraudulent IDs and checks. It appears the group manufactured fake identification cards and checks to withdraw money that they then used to buy drugs, according to the sheriff’s office. Those involved were using bank account information stolen from companies to make fake checks on a printer in the business name to an individual. The technology used to manufacture these items was found when authorities executed a search warrant in Gwinnett County, based on information in investigation interviews. The investigation began during an early morning traffic stop for an expired vehicle registration, several fake IDs, fraudulent checks and suspected drugs were found in the vehicle, which had three passengers. (Source wsbtv.com)

 

Retail Industry Leaders Association

RILA and Sears Host Workplace Safety Committee Meeting

RILA’s Workplace Safety Committee will meet September 24-25 at Sears Headquarters in Hoffman Estates, Illinois, for two days of networking, benchmarking and education.

The Workplace Safety Committee is a forum for retail executives to identify leading practices for minimizing safety related incidents and injuries, drive strong partnerships with enforcement agencies, maximize regulatory compliance and assist in legislative efforts. The committee is comprised of more than 100 retail safety professionals and meets regularly to address key challenges.

The September meeting has all of the makings of another successful Workplace Safety Committee event. Retailers across segments will be represented at the meeting and the agenda is packed with relevant and timely content.

Among other key stakeholders slated to present, OSHA representatives will share their insights on key enforcement efforts impacting the retail industry. Additional presentation topics include Injury & Illness Prevention Program (I2P2) and retail case studies highlighting leading practices to mitigate workplace injuries. Attendees will also have a unique opportunity to participate in a facilitated benchmarking session in which the group shares insights for addressing key challenges and concerns.

If you are interested in attending the Workplace Safety Committee meeting, please contact Garth Gasse, director of asset protection, at garth.gasse@rila.org.

 

ORC News
Sponsored by Protection 1

Arraignments begin for the 70 suspects in gift card theft ring in Louisville  The tedious process to arraign dozens of people involved in a gift card theft ring is underway. Court documents reveal that 70 people involved in the theft ring would steal merchandise from area stores, and then return the products to receive gift cards. Authorities say the suspects would then pawn the gift cards for cash. The suspects have all been charged with criminal syndication and theft. Police have been investigating for nearly a year, and it's not over yet. Authorities expect to file charges against another 100 people. (Source wdrb.com)

New England Retailers have new weapon in fight against ORC - meet NEORCA  Retailers and law enforcement from Maine, New Hampshire, Vermont, Massachusetts, Connecticut and Rhode Island have joined together to share intelligence and combine efforts to fight ORC. The new organization, the New England Organized Retail Crime Alliance (NEORCA), was announced last week at the New England Organized Retail Crime Symposium & Trade Show in Worcester, Mass. NEORCA is a group or retailers who partnered with law enforcement aimed at reducing property crimes, keeping shoppers safer and lessening their chances of becoming victims. NEORCA was formed after law enforcement and corporate retail partners throughout New England realized the need to combine efforts to combat the growing problem of Organized Retail Crime. The group has developed a website to allow its members to share intelligence, including information regarding crimes of organized theft, robberies, counterfeiting, check and credit card fraud, prescription fraud, identity theft and other scams. The NEORCA website will not only enable the group to communicate about these crimes, but it will also save the information in a written and mapped format, searchable by crime and suspect type. This gives all members the ability to search the website to connect cases and establish patterns and trends. In addition, members may upload photographs and crime bulletins to share with the NEORCA community. All Loss Prevention and Security professionals are invited to join the alliance. Membership is free. Apply to join here. (Source neorca.org)

Broken headlight leads Police to a $20,000 ORC bust in Fort Lauderdale  A faulty headlight brought three men riding in a Honda CRV to the attention of Sunrise police, who said they found $20,039 in merchandise stolen from Sawgrass Mills stores during a traffic stop along West Sunrise Boulevard on Saturday night. Francisco Jimenez Pagan, 37, of Tampa; Jonathan Usman, 26, and Andres Pena Lopez, 25, both of Kissimmee, were charged with grand theft, dealing in stolen property and two counts of possessing a device to thwart anti-shoplifting controls. Jimenez told police the items belonged to the men and that they were in the process of moving. Beneath a sheet in the back of the SUV, police found more than 200 new shirts with tags and anti-theft sensors still attached. The Tommy Hilfiger Factory Store, Coach and Ralph Lauren Boys stores at Sawgrass Mills were listed as victims on the arrest reports. Two homemade "booster bags" lined with a material to avoid detection by inventory sensors were also found in the CRV. Assistant State Attorney Eric Linder said in court Monday that according to an FBI database, Jimenez has 10 aliases and two Social Security numbers, one of which matched the number he gave to police. (Source sun-sentinel.com)

Lufkin Crime Stoppers are looking for two thieves who stole mobile phones from a Lufkin Department store  Security cameras show that one thief stood watch over the electronics section, while the other melted the security devices on the phones. They then took the mobile phones and left the area before a loss prevention employee could stop them. (Source fox51.com)

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this  national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

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Vendor Spotlight
 

Company Outfits “SEAL Team” for National Accounts Installations; Sets New Industry Standard
for Speed and Quality

CHICAGO– September 24, 2013 – Protection 1, the largest full service business and home security company in the U.S., today announced the launch of a new approach to national account roll outs. Leveraging its national footprint, the company has augmented its installation capabilities using a cross functional team of installers from both national accounts and its 1 to 1 program. Through this strategy, Protection 1 is uniquely able to complete national account installations in timelines unequaled in the industry.

“We’ve seen over 800% growth in the past three years and meeting the unique needs of our national account customers in a differentiated approach to delivery is what has been key to our success,” said Timothy J. Whall, Chief Executive Officer, Protection 1. “When we recently won a national drug store chain with over 4,500 locations and they wanted them changed over in a short period of time, we knew we needed to think outside the box on how to deliver.

Brendan Smith, Vice President of Field Operations at Protection 1, recruited a traveling team of 16 technicians specifically to create a single-purpose, single-focus approach. They all convened in Detroit in early September for 48 hours of intense customer training as well as technical review of solutions. In addition, they received their new Protection 1 vehicles. (pictured).

The Protection 1 “SEAL team” then hit the road and in the past 30 days has successfully completed more than 600 installations. “We’re pleased with their results – and so is the customer,” Whall continues. “This team is highly dedicated and motivated to deliver a great customer experience. We have enough work to keep this team busy well beyond these initial 4,500 site installations and look forward to continuing to expand and develop the “SEAL team” concept.”

For more information, please visit us at www.protection1.com.

 

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Troy Holub was named Senior Manager, Asset Protection, North America Logistics for Luxottica Group.
James Stewart was named Area Loss Prevention Manager for Lowe's.
Sanford Siegel was named Manager, Loss Prevention Operations for Tuesday Morning.

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It's Not Always About the Boss
As humans, we aren't perfect, bosses or employees, but there are ways to make a not perfect situation, better. Instead of employees griping about those who manage them, managers should be asking the employees what they could be doing to make their jobs better and become more successful. Follow these steps to help your employees be happier. (It's all about the customer)

An Office Runs Through It: What Fly Fishing Can Teach About Management  What could water and fishing help teach us about management? Successful fly fishing is built around much more than just catching the fish: it depends on the size of the fly and the precision of the fisherman's cast. Management is also influenced by the smallest of details. (They make the biggest difference)

Five Puzzling Leadership Practices and Paradoxes Inspired by Billionaires 
There are paradoxes all around our lives and there are also paradoxes in leadership that need to be managed in order for one to successfully lead. One paradox is "the best way to learn is to teach" but how true this paradox is! When you teach you are also furthering understanding. (Redefine what you thought about leadership)

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Are you the kind of manager to take charge, feeling in your environment when telling people what to do? Or, are you the type of manager to dislike being in the spotlight and center of attention? Understanding what type of manager you are can only help you be a better leader. (What kind of leader are you?)

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Surveys show that happiness at work significantly improves performance and productivity. It translates into higher energy levels, better reviews, faster promotions, higher wages, better health and an overall better environment. While it shouldn't be surprising, it often times needs to be remembered. When fellow executives are unhappy for long periods, either for personal reasons or because of co-workers, it needs to be addressed because productivity and overall team health will suffer. Attitudes are contagious and happier teams produce more and have better results. Is your team happy?

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Upcoming Events


ebay Proact Power User Conference
September 26, 2013
Salt Lake City, UT

Axis Sales Essential Training Course
October 2, 2013
Canada Launch-Toronto

WSORCA Annual Training Conference
October 3, 2013
Tacoma, WA

Northeast Regional Conference on Loss Prevention
October 29, 2013
Eatontown, NJ

CLEAR Fourth Annual Training Conference
November 5-7, 2013
Atlanta, GA

NRF Loss Prevention Conference & Expo
June 11-13, 2014
Fort Lauderdale, FL


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