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Top Industry News
Loss Prevention Holiday Prep, Make Your List, and Check it Twice!
Catherine Walsh, Senior Vice President and General Manager, Loss Prevention,
Tyco Retail Solutions
Pretty soon consumers will be humming festive tunes as the holidays get closer.
For some retailers, the prep seems to begin immediately after the holidays end.
There’s lots to do when it comes to making sure plans are in place for a safe
and profitable season. A key element of success hinges on hiring the right
seasonal staff and training them well in advance, as retailers incur losses
around the holidays that can affect the entire year. All the more reason why
Loss Prevention (LP) tasks need to move to the top of the holiday prep list.
From an LP perspective, the fast-paced holiday season can be overwhelming for
store associates. Shrink during the holidays can bring a whole new set of
challenges as huge amounts of merchandise are purchased via multiple
channels and touchpoints, and stores are filled with the hustle and bustle of
holiday shoppers. In fact, the
10 busiest shopping days of the 2018 holiday season account for nearly 45%
of the season’s total traffic, according to ShopperTrak.
Listen: Your Customer is Your Best Resource with Tony D'Onofrio of TD
convergence of online and physical retail has shaken up the industry’s
landscape, but nowhere has this been more apparent than in the evolution
of the customer. As brands learn to thrive in a digital medium,
customers take a more active role as brand ambassadors; how will brands
capitalize on more connected consumers?
To help us make sense of this shake up, we spoke to 30-year industry
veteran Tony D’Onofrio from TD insights.
He talked about how his “early retirement” lead him to TD insights, how
the digital wave is permanently transforming the industry, and how
consumer patterns have shifted overtime. Tony also goes into detail
about how a focus on user experience and brand awareness can help keep a
brand alive and competitive.
Showcases New Services, Solutions and Expanded National Accounts Capabilities at
ADT, Inc. (NYSE:ADT), a leading provider of security and automation solutions
for homes and businesses, is showcasing its expanded enterprise-level security
solutions, advanced integration capabilities and enhanced cyber security
services at the GSX conference (formerly ASIS) in Las Vegas this week. ADT will
also highlight the increased enterprise solutions capabilities that the
acquisitions it has made over the past year have brought to the company.
Communications Showcases Latest Innovations at the Global Security Exchange
In its continued vision to innovate for a smarter, safer world, Axis
Communications announced a new innovation for discreet corner surveillance and
its latest innovations in bullet cameras and multidirectional cameras will be
showcased at the Global Security Exchange (GSX) tradeshow in Las Vegas, NV,
Division of Alcoholic Beverages and Tobacco’s Bureau of Law Enforcement Adopts
Intellicheck’s Age ID to Hamper Underage Drinking
The Alcoholic Beverages & Tobacco (ABT) Bureau of Law Enforcement, an agency of
the State of Florida, is using Intellicheck’s (NYSE AMERICAN: IDN) Age ID® to
boost its efforts to prevent underage drinking and advance the enforcement of
laws that make it illegal to sell alcoholic beverages to minors. Age ID is an
industry leading SaaS technology solution that authenticates driver licenses and
other forms of identification to prevent the use of altered and fake IDs.
Selling 183 Tons of Fraudulently Labeled Crab
Meat to Grocery Stores
Seafood Processor Pleads Guilty to Selling Millions of Dollars of Falsely
Labeled Blue Crab
James R. Casey of Poquoson, Virginia, pleaded guilty today in federal court in
Newport News, Virginia, on charges that he led a lucrative conspiracy to
falsely label millions of dollars worth of foreign crab meat as “Product of
Casey was the owner and President of Casey’s Seafood Inc., a wholesale
processor of crab meat and other seafood. He pleaded guilty to conspiring
with others to substitute foreign crab meat for Atlantic blue crab and, as part
of the plea, admitted to falsely labeling more than 183 tons of crab meat,
which was then sold to grocery stores and independent retailers.
As part of the guilty plea, Casey further admitted that beginning at least as
early as 2010, and continuing through June 17, 2015, he directed company
employees to unpack foreign crab meat from his suppliers’ containers, comingle
it with domestic blue crab and/or other types of crab, and re-pack that crab
meat into Casey’s Seafood containers, all of which were labeled “Product of
A significant decline in Atlantic blue crab (Callinectes sapidus) harvests that
began in 2010 made it increasingly expensive to purchase live Atlantic blue crab
and increasingly difficult to profit from the labor-intensive process of picking
meat from live-harvested blue crab. He also bought distressed crab meat
reaching it's best sell by dates and instructed employees to repackage it
and had employees replace labels Product of China with Product of USA labels.
Faces 5 years in prison and half the gross gain of the offense.
Prepare for EEOC Onsite Visits
Companies have pending Equal Employment Opportunity Commission (EEOC) charges
against them should be ready for the possibility of an EEOC onsite visit and
should turn the visit into an opportunity to show how the company complies with
A site visit to follow up on an EEOC charge signals that this is not a
run-of-the-mill investigation, noted Barry Hartstein, an attorney with Littler
in Chicago. It means the EEOC has a heightened interest in that charge. Onsite
visits are particularly likely if more than one person has filed charges with
the EEOC on the same issue in the same location.
To reduce the chances of receiving an onsite visit, employers should provide a
position statement, or response to the EEOC's charge, with supporting
documentation and should answer EEOC requests for information, said Scott
Fanning, an attorney with Fisher Phillips in Chicago.
How Trump Is Being Protected in New York (and
What It May Cost)
Most of the world’s leaders are descending on New York City this week for the
annual United Nations General Assembly, but only one of them has a residence
atop Trump Tower.
President Trump returned Sunday to his hometown. As the city was bracing for
gridlock, the F.B.I., Secret Service and New York Police Department were
preparing to safeguard visiting dignitaries and also Mr. Trump, who planned to
stay in his penthouse.
Dump trucks on hand - There are nearly 50 dump trucks filled with sand
on the street, according to city officials. Earlier this week, at least 17
of them had lined Fifth Avenue between 55th and 57th Streets.
Block the streets - The General Assembly typically creates traffic jams. At
one point during the two-week session, the police said, 189 motorcades are
expected to cross Manhattan in a single day.
Mr. Trump’s choice to stay at Trump Tower has added to the snarl. This year,
55th Street from Sixth to Madison Avenues, and 56th Street between Fifth and
Sixth Avenues, are among the streets closed to vehicular traffic.
Prepare for protests - There are 67 protests planned during the
Now get ready for the bill - It costs about
$308,000 a day to protect Mr. Trump at his New York home. Local
businesses in 2017 said sales dropped by 40 percent as foot and car
traffic ground to a halt behind barricades and checkpoints.
The General Assembly protective detail has cost between $20 million and $30
million in past years. In the past, the federal government has reimbursed
“There are many ways we’ll be keeping people safe,” James P. O’Neill, the police
commissioner, said in a statement. “And there will be much the public will see,
and much the public will not see.”
Whistleblower Says Online Retailer Hid $3M in Abandoned Gift Card Balances
A Delaware jury took little more than a hour to find Overstock.com guilty of
concealing nearly $3 million in abandoned gift card balances from Delaware’s
revenue agency, after a six-day whistleblower trial that could lead to a
treble damages sanction.
The verdict late Thursday capped a five-year litigation effort by Grant &
Eisenhofer PA that, in cooperation with the state Department of Justice, already
had produced $25 million to $30 million in unpaid “escheat” turnovers and
penalties from other retail card issuers who settled before trial.
William Sean French, a former employee of the the card company, CardFact Ltd.,
later Card Compliant LLC, disclosed the scheme and served throughout as the
official “relator” under the state’s whistleblower law. The trial covered unpaid
escheat claims from 2004 to 2007, with additional allegations involving
undisclosed, abandoned assets the period from 2008 to 2012 pending.
California Legislative Information - Bill
SB-10 Pretrial release or detention: pretrial services
This bill would, as of October 1, 2019, repeal existing laws regarding
bail and require that any remaining references to bail refer to the
procedures specified in the bill.
This bill would require, commencing October 1, 2019, persons arrested
and detained to be subject to a pretrial risk assessment conducted by
Pretrial Assessment Services.
The bill would require a person arrested or detained for a
misdemeanor, except as specified, to be booked and released without
being required to submit to a risk assessment by Pretrial Assessment
Services. The bill would authorize Pretrial Assessment Services to release
a person assessed as being a low risk, as defined, on his or her own
recognizance, as specified. The bill would additionally require a
superior court to adopt a rule authorizing Pretrial Assessment Services
to release persons assessed as being a medium risk, as defined,
on his or her own recognizance.
The bill would require the victim of the crime to be given notice of
the arraignment by the prosecution and a chance to be heard on the
matter of the defendant’s custody status.
Big Lots' Allegedly Dirty Floor Blamed For Woman’s Slip And Fall Injuries
A California state court jury heard opening statements on Tuesday in a premises
liability lawsuit filed against Big Lots Inc. by a woman seeking to hold the
retail chain responsible for injuries she alleges she suffered after slipping on
dirt in a checkout aisle.
Diana Higgins claims she sustained shoulder and neck injuries requiring two
surgeries in 2016, when a patch of dirt supposedly sent her stumbling into a
soda display shelf. Her attorney, Jillian Hayes of CaseyGerry, told jurors
during her opening statement the accident occurred due to Big Lots’ lack of a
corporate policy to ensure their floors are regularly swept.
Dov Charney ordered to pay $19.5M over American Apparel suit
The Delaware Supreme Court on Monday affirmed a Dec. 17, 2017, ruling that
American Apparel founder Dov Charney must pay hedge fund Standard General $19.5
million. That figure is the principal amount of a loan from 2014 when the hedge
fund was working to help Charney retake control of the retailer, excluding
accrued interest. Charney had appealed the earlier ruling by the Chancery Court
Verizon Launches Early-Retirement Program to Trim Workforce
Buyout offers sent to management as well as staffers
Verizon Communications Inc., looking to trim its workforce, has offered
early-retirement packages to thousands of staffers, including all of its
management employees as part of a broader cost-cutting effort.
The largest U.S. wireless carrier by subscribers on Monday offered voluntary
severance packages that include three weeks’ pay for each year of service, the
first such offer in at least 13 years, a spokesman said. He said the package was
more “employee friendly” than prior offers.
The move is part of a broad, multiyear $10 billion cost-cutting effort at
Verizon that has been led by new Chief Executive Hans Vestberg. Frontline sales
employees were excluded from the offer.
Companies offer workers more benefits instead of pay increases
Best Buy began offering four weeks of paid time off to full- and part-time
employees to take care of family members. The move is part of a broader movement
by businesses to expand benefits to workers in lieu of wage hikes. While pay has
increased in recent months, it has been largely offset by inflation.
Beware of Hurricane Florence Relief Scams
If you’re thinking of donating money to help victims of Hurricane Florence,
please do your research on the charitable entity before giving: A slew of new
domains apparently related to Hurricane Florence relief efforts are now
accepting donations on behalf of victims without much accountability for how the
money will be spent.
Associated Grocers reposts Director of Risk Management job - Baton Rouge, LA
Director of Organizational Safety and Security
for Ross Stores job taken down
Survey Shows How C-Stores Are Responding
Nike CEO cites Kaepernick ad for sales increase
Recall issued for ground beef sold at Safeway, Target, Sam's Club, death
Owner of Connecticut and New York Pizza Restaurants Pleads Guilty to $122K
Federal Tax Charge
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Spotlight on Agilence
Payment Security Compliance drops for the first time in six years
Retail leads other sectors in PCI compliance
After documenting improvements in Payment Card Industry Data Security Standard
(PCI DSS) compliance over the past six years (2010 – 2016),
Verizon’s 2018 Payment Security Report (PSR) now reveals a concerning
downward trend with companies failing compliance assessments and perhaps, more
importantly, not maintaining - full compliance.
The Payment Card Industry Data Security Standard (PCI DSS) helps businesses that
offer card payment facilities protect their payment systems from breaches and
theft of cardholder data. PCI DSS compliance has been shown (via the
Verizon Data Breach Investigations Report series) to help protect payment
systems from both data breaches and theft of cardholder data, so this trend is
Data gathered by Verizon’s PCI DSS qualified security assessors (QSAs) during
2017 demonstrates that PCI compliance is decreasing amongst global businesses,
with only 52.4 percent of organizations maintaining full compliance in 2017,
compared to 55.4 percent in 2016. Regional differences are highlighted,
demonstrating that companies in the Asia-Pacific region are more likely to
achieve full compliance at 77.8 percent, compared to those based in Europe (46.4
percent) and the Americas (39.7 percent). These differences can be attributed to
the timing of geographical compliance rollout strategies, cultural appreciation
of awards/recognition, or the maturity of IT systems.
By business sector, IT services remain on top when it comes to compliance, with
over three-quarters of organizations (77.8 percent) achieving full status.
Retail (56.3 percent) and financial services (47.9 percent) were significantly
ahead of hospitality organizations (38.5 percent), which demonstrated the lowest
compliance sustainability. With businesses often leveraging PCI DSS
compliance efforts to meet the security requirements of data protection
regulations, such as the European Data Protection Regulation (GDPR), this gap
between the various business sectors that deal with electronic payments on a
daily basis is significant.
Cyber-Shoplifting a Factor in Merchants' $19.4B Chargeback Losses
A new study found merchants shouldered nearly two-thirds of $31 billion in
chargeback costs last year -though some experts estimate annual chargebacks
surpass $80 billion - hindering profitability even as major retailers have
recorded robust sales growth. Other researchers noted that chargeback policy
abuse, a form of cyber-shoplifting, was three times more prevalent in 2017, and
card-not-present (CNP) merchants face 34% more of this "friendly fraud" than
their brick-and-mortar counterparts.
After a year of record store closings, merchants have risen to the challenge of
consumers' Amazon-driven expectations of instant gratification; today, big-box
retailers such as Target and Walmart are experiencing their best sales growth in
over a decade. Yet the specter of chargebacks has become a growing concern, as
new data shows merchants and issuers lose an additional $1.50 in fees and costs
for every $1 in disputed transactions. Of the $31 billion in chargebacks cited
in the recent study, issuers were responsible for $11.6 billion while merchants
took a $19.4 billion hit. Nearly half (45%) of all consumers filed at least one
dispute in 2017, and 25% filed two or more. Not only did policy abuse/friendly
fraud rise threefold last year, but it also "increased notably in terms of the
sophistication of attack methods."
Microsoft president says tech companies are "first line of defense" in
Cybersecurity is "job one" for businesses, consumers and governments around the
world today, and technology companies are "the first line of defense," according
to Microsoft president Brad Smith.
"The security engineers who work at our company – we have 3,500 of them – are
the first responders when things go wrong. It has fundamentally changed the role
we need to play and really elevated the responsibility we need to fulfill,"
Smith said Monday on "CBS This Morning."
Chinese police arrest 21 over data theft at Alibaba's delivery arm
Chinese police on Friday arrested 21 suspects in connection with the theft of
customer information from Alibaba Group Holding's logistics affiliate Cainiao
Network, state news agency Xinhua reported. More than 10 million pieces of
client data - including user names, phone numbers and parcel tracking
numbers - were stolen from Cainiao, which provides logistics support to
Alibaba's Taobao e-commerce platform, the report said.
Director, Information Systems Security, Domino's - job based in Ann Arbor, MI
FireEye CEO: 'Every cyberattack is related to geopolitical conditions'
Facial recognition scanners at nine airports found 1,300 immigrants overstayed
visas in 2017
Walmart Further Empowers Employees with New Suite of Mobile Apps
Sponsored by Vector Security Network
Circle K Central Canada LP Division Receives ISCPP Business of the
Sean Sportun, manager of security and loss prevention for Circle
said on LinkedIn that he and his team are honoured and proud to
receive this prestigious International Society of Crime Prevention
Practitioners award as the Business Of The Year for their crime
prevention programs. Under Sportun's leadership, Circle K has
implemented StreetART and other programs that have reduced crime and
Read more here
'There's no deterrent'
Former loss prevention officer speaks about shoplifting policies
Blames hands-off approach for encouraging thieves
man, who requested his identity not be revealed, now has a new job
but worked undercover in department stores, grocery stores and
pharmacies to stop shoplifters. "When I was working I was catching
every four hours,” he said. “I was catching two a day, minimum.".
The man said in some cases catching a shoplifter means using
physical force, work he said was dangerous but necessary. He said
store policies which prohibit physical intervention with suspected
thieves only encourage shoplifting.
"There's no stopping it,” he said. “If you're going to have a
hands-off policy and say, ‘excuse me, sir can I please have that
back’ you're just wanting them to steal because there's no
University of Winnipeg criminal justice professor Michael Weinrath
agrees. He said those policies could also make it more difficult
for police to get to the bottom of thefts.
"Are they organized criminals who are selling these things
online, are they meth addicts who need some sort of treatment. We
need to know more about these individuals but if we don't have
any intervention from the security staff then we're not going to
find anything out,” said Weinrath.
The former loss prevention officer thinks stores need to do more to
send a message to shoplifters. Weinrath said a mix of restorative
justice, addictions treatment and time in custody for repeat
offenders is needed to curb thefts.
Stealing to sell, not to eat: Pilfered meats, cheeses being resold
'Organized crime' rising, some store owners seeing five theft
attempts per day
is on the rise in Winnipeg and grocery store owners are feeling the
losses. Munther Zeid, owner and manager of Winnipeg's Food Fare
chain, says he thought he had shoplifting under control. But two
years ago it started amping up again.
He says he's seeing up to five theft attempts a day — and
those are just by the people he's catching. The increase in theft
isn't the only change he's noticed in his store this year. Zeid says
he and other grocers in the city are seeing shoplifting shift
into what he calls organized crime.
While household products are often stolen, the most common items
being taken from these stores are meats and cheeses, Zeid said, but
he doesn't think the thieves are taking the items to feed
Winnipeg police agree with Zeid when he says the food is being
stolen for resale. "A lot of these thefts are for resale, not
for consumption," said Const. Jay Murray.
Ontario Pharmacists Are Staging Fake Robberies So They Can Sell
"Stolen" Fentanyl On The Streets
pharmacist pictured, who's name is Waseem Shaheen, had coordinated
the entire robbery in order to conceal his own dealing of
fentanyl on the streets.
An audio recording was leaked by the man on the phone call with
Shaheen, in which Shaneen requested for someone to come to the store
and pretend to rob the spot. Once the "robber" had left with the
opioids on the planned day of the heist, the Ottawa pharmacist
phoned the police claiming he had been robbed of "everything." What
had been "taken" in actuality was at least 5,000 fentanyl patches.
While the "robbery" had been done on October 26th of 2014, the
fentanyl and opioid crisis has only gotten worse in the four years
since. The video exposes that the drug crisis isn't necessarily only
a product of drug dealers, the silk road or some unknown evil.
Rather, it could likely be your neighbourhood pharmacist looking
to cash in on an epidemic that's killing thousands.
Liquor Marts not alone in dealing with retail theft
The Crown corporation said it has experienced a $200,000 increase
in lost product due to liquor theft over the past 12 months
compared to the previous 12-month period, blaming the spike on
shoplifters who become brazen and dangerous when confronted. Total
losses account for about 0.2 per cent of annual sales.
According to the Retail Council of Canada, the losses suffered by
Manitoba Liquor Marts are actually lower than the national average.
It said most businesses lose an average of about two per cent of
annual sales to shoplifting which amounts to a total of $5 billion
in losses due to theft for the retail sector across the country.
It's not only liquor marts. Cantor’s Grocery owner Ed Cantor said
losses due to shoplifting at his store have increased 5 per cent
this year compared to last year.
Why Canada's pot legalization won't stop black-market sales
Many buyers of illegal pot will have little incentive to switch to
legal weed, expected to be more expensive and less available because
of strict regulations on sales. If the price difference allows the
black market to compete, that will hamper the public benefits of
legalization — legitimate investment, job creation and tax revenue —
and complicate efforts to stamp out crime associated with illegal
Ontario Set to Unveil Retail Cannabis Rules This Week
Shoppers Drug Mart gets medical pot license from Health Canada
Legal pot sales could reach $1 billion in fourth quarter: StatCan
Click here to read more about the retail cannabis
roll-out in the Daily's Special Report
Tornado, Blackout Aftermath in Canada
Suppliers restocking area stores as residents throw out spoiled
Sobeys making $50,000 donation to Ottawa Food Bank
of food suppliers were clocking extra hours to ensure that supplies
of perishable items would stay safe during a two-day-long blackout,
while organizing armies of shipping trucks to beef up deliveries to
grocery stores across the national capital area.
Sobeys said it was making a $50,000 donation to the Ottawa Food Bank
in order to help replenish food levels at the charitable
organization. Gumbs said Loblaw is also working with the Ottawa Food
Bank to help it replenish its reserves. Several Loblaw stores are
also accepting donations for the Red Cross to aid victims affected
by the tornadoes.
Canada Store Openings
Danish Retailer ‘Change’ Plans 10 Canadian Stores for 2019
Icebreaker Merino Wool Continues ‘TouchLab’ Retail Expansion in
New Sleep Country location opens in the Bloor Annex area of Toronto
Pot retailers announce stores in Manitoba, including cannabis
‘superstore’ in St. Vital
Vancouver-Based Women’s Retailer ‘The Latest Scoop’ Expands to
New HomeSense store opening in Whitby
Instacart to transform Toronto office into tech hub, hire 200 people
RCMP investigates after servers of bankrupt retailer NCIX allegedly
offered for sale with data intact
Canada Post strike averted for now as carriers say they'll keep
Le Château Reports Improved Second Quarter Results
Empire to acquire Canadian grocer Farm Boy for $618M
ON: 19-year-old man killed in shooting behind strip mall
Police have identified a man who was found shot to death in Scarborough on
Tuesday night. Officers were called to a strip mall in the area of Sheppard
Avenue East and Brimley Road just after 9:30 p.m. The victim was located behind
one of the buildings suffering from obvious signs of trauma and was pronounced
dead at the scene. Police identified him as Jago Anderson, 19, of Toronto.
Investigators are searching for a dark-coloured newer-model SUV which was seen
fleeing the area, eastbound on Sheppard Avenue.
‘We don’t feel safe here anymore’
Edmonton store owner shuttering shop after brazen robbery
after his store in northwest Edmonton was robbed, the owner of a coin shop said
he’s had enough, and he’s closing the business. On Wednesday at about 3:30 p.m.,
the shop was targeted by three armed robbers. Police said the three people
entered the store and forced an employee to hand over antique coins and currency
notes “of significant value.” After losing most of the sellable products in the
shop, the store’s owner isn’t comfortable running a business in the area. He
said the shop he’s closing is the longest-running coin and stamp shop in the
One hospitalized, two in custody after shooting at South Keys Shopping Centre
Thieves target customers during liquor mart robberies in Winnipeg
Kingston, ON: Chronic shoplifter sentenced to six months in jail
Robberies & Burglaries
C-Store - Waterloo, ON - Armed Robbery
C-Store - Windsor, ON - Armed Robbery
Coin Store - Edmonton, AB - Armed Robbery
Sponsored by The Zellman Group
New Guide Empowers E-Commerce Merchants to Fight
Back Against Fraud
Gurus, an industry leader in chargeback and fraud mitigation services, has
released a new guide,
An Introductory Guide to E-Commerce Fraud Prevention, to help e-commerce and
other card-not-present merchants protect themselves from credit card fraud.
Fraud is a significant and growing threat for e-commerce businesses—especially
during peak holiday times, when merchants can face up to 2 to 3 times more fraud
than usual. Online fraud jumped up 33% in 2016, with total fraud losses that
year calculated at $6.7 billion. Some analysts expect that figure to rise to
$7.2 billion by 2020.
The guide covers five main types of e-commerce fraud—true fraud, friendly fraud,
phishing (account takeover fraud), refund fraud and card testing—and offers
effective tools and strategies to combat each of them. “Prevention is crucial,”
said Suresh Dakshina, President of Chargeback Gurus. “Merchants today are stuck
in a bind where they must make every effort to detect and avoid fraud and
chargebacks, while being careful not to overzealously decline legitimate
transactions or allow the costs of fraud prevention to harm their
Finding this delicate balance can be challenging for most businesses, who may
feel worried or overwhelmed that prevention can be tedious and expensive, and
may lower sales. These are all valid concerns, but according to Dakshina,
“merchants can now feel empowered to fight back against fraud and chargebacks
effectively without having to worry about time, resources or expensive tools.
This was our primary goal in creating this new guide.”
Get the eGuide now.
Retailers must ‘mind the generation gap’ when
We recently surveyed more than 5,500 consumers and 500 businesses worldwide to
gain a better understanding of the investments companies are making in customer
recognition and fraud risk mitigation, as well as consumers’ thoughts about
online security procedures. In our 2018 Global Fraud and Identity report, we
shared our findings about consumer tolerance toward these protocols, which
varied by age.
Out of all consumers surveyed, 42 percent of millennials said they would
conduct more online transactions if there weren’t so many security hurdles to
overcome, versus 30 percent of those who are 35 and older. Based on this
research, we concluded that younger consumers are generally less tolerant of
security hurdles and are more inclined to engage online if there was less
The challenge here for businesses is to create a good balance between providing
a positive experience for consumers while having efficient security measures
that protect them from potential data breaches. However, it’s hard to find just
one solution that is well suited for all consumers due to the varying degree of
tolerance toward security.
Walmart’s online grocery service hits two big
Forter Raises $50 Million Series D To Fight
eBay to help UK Wolverhampton traders build
"Fraud is not a person - it is a dynamic grouping of statistics that deviate
from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent
Eight Members of Organized Fraud Ring "Free Band
Gang" in Detroit Indicted|
Hitting Walmart Stores Across the U.S. For Millions Over 3 Years
In 9 Hours the Gang Made $100,000
A federal grand jury charged eight members of an organized fraud ring based in
Detroit with conspiracy to commit wire fraud, conspiracy to commit money
laundering, and aggravated identity theft in a twenty-three count indictment.
defendants are members and/or associates of an organized fraud ring known as the
“Free Band Gang.” Members of the fraud ring obtained stolen credit card
accounts in bulk through various sources, including “dump” sites on the
internet. The stolen accounts were then pressed on the front of counterfeit
cards to create cloned credit cards. Free Band Gang members traveled to
Walmart stores throughout the United States where they purchased $500 gift cards
using the cloned credit cards without the authorization — or knowledge — of the
true accountholder. Free Band Gang members often purchased a hundred thousand
dollars or more in gift cards in a single day using the cloned credit cards
and returned to Michigan with the gift cards which they sold for cash to
launder the proceeds. The scheme lasted for nearly three years and resulted in
millions in losses.
“In the span of nine hours, two of these defendants allegedly traveled to ten
Walmart stores in and around Bentonville, Arkansas, used three counterfeit
credit cards, and made over $100,000.00 in fraudulent purchases,” stated
United States Attorney Matthew Schneider. “This was not uncommon for this group.
Over three years, the defendants stole millions of dollars in an organized,
calculated scheme. Because Michigan is a national leader in identity theft, we
are literally working day and night to break up these fraud rings and put the
perpetrators where they belong: in federal prison.”
Cincinnati, OH: Group bought BMWs, widescreen TVs,
totaling over $100,000 with unactivated Credit Cards scheme
Five Cincinnatians have been charged after police said used unactivated credit
cards to buy thousands of dollars worth of alcohol, electronics and cars from
businesses in Ohio and Kentucky. Police said suspects would buy merchandise and
when cashing out, used a credit card that had not been loaded or activated. When
the card did not go through, the suspects called an accomplice who pretended to
work for the financial institution that issued the card, who would then give
clerks a code to make the transaction go through. Greenhills Police said the
amount stolen "will easily exceed $100,000." The information to learn how to
force these transactions is available on the Internet, police said.
Summit County, UT: Walmart thief flees with
$54,000 in Cellphones
This week, early Monday morning, a suspect robbed the Wal-Mart of thousands of
dollars worth of merchandise and fled before deputies arrived. Surveillance
footage showed the suspect was an African-American woman, in a white and black
hoodie, who left in a black car. An inventory later showed the store was missing
over $54,000 in merchandise. Sheriff’s Lt. Andrew Wright said the suspect made
off with 60 to 70 cell phones. He said, though, the thief didn’t accomplish
much, because an activation process has to take place for the phones to work.
Chattanooga, TN: TJ Maxx Grab & Run thief hit
same store 3 times in one day; nearly $3,000
Police responded on a shoplifting at the T.J. Maxx at 2200 Hamilton Place Blvd.
A manager said he observed an unknown black male walk into the store, grab an
arm full of clothes, run past all points of sale, and run out the door. The
suspect stole $1,705 worth of merchandise. Less than five hours later, the same
thief hit the same store in exactly the same manner. This time he got away with
$1,200 worth of merchandise. Police said there was a third incident involving
the same thief.
Barboursville, WV: Walmart shoplifter busted with $800 of
merchandise, gave false information to Police
Dayton, OH: Man steal over $500 of merchandise from
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Retail Crime News
Shootings & Deaths
Stanford, NY: NY State Trooper shoots, kills
suspect during a menacing call at a Restaurant/Shop
On September 25, 2018, at approximately 11:00 a.m., State Police were dispatched
to a menacing call at 6063 State Route 82 in the town of Stanford. During the
call, a State Police member discharged a Division-issued firearm, striking the
suspect at the scene. The investigation into the shooting is currently ongoing.
Greenville County, SC: Grocery store owner
attacked, kidnapped; wife shot
Deputies say the owner of a grocery store chain was attacked and kidnapped and
his wife was shot by five masked men. Sergeant Ryan Flood, a spokesman with the
Greenville County Sheriff's Office, said W.E. Willis -- the owner of W.E. Willis
Grocery store -- was at the business between 4 and 5 a.m. Tuesday before the
store opened. Willis was reportedly in the parking lot when he was met by five
masked men, who brutally attacked him. The suspects then forced Willis into his
car and drove to his home.
Flood said when deputies arrived at Willis' home, they found Willis and his wife
tied up in the home. His wife was also found shot. Willis and his wife, Patricia
were both taken to a nearby hospital for treatment. Patricia Willis was in
critical condition as of Tuesday afternoon. Willis' home was ransacked and the
suspects reportedly left in Willis' car.
Memphis, TN: US Marshals searching for suspect
wanted for murder of C-Store Clerk in 2015
The U.S. Marshals are looking for a murder and robbery suspect. Investigators
say Christan Hall is responsible for the murder of 30-year-old Khaled Khayet in
June of 2015. Khayet was working at Zorro Mart on East Shelby Road the night of
his murder. Marico Vales and Antonio Jones are both in custody in relation to
Robberies, Incidents &
San Francisco, CA: Bay Area Apple stores blitzed
and robbed 9 times in 1 month
Can authorities stop it? These mob-style robberies have occurred at least nine
times at six Bay Area Apple stores over the span of a month, from late August to
late September. In that time, thieves have pilfered at least $281,000 worth of
iPhones, iPads and other Apple devices. Few arrests have been made.
Though the tactics are similar, police have yet to conclude that the same
suspects are responsible for the recent string of thefts. The operation usually
goes something like this: A handful of hooded individuals storm an Apple store.
They unplug and gather as much merchandise as they can in a few seconds, then
run to a getaway vehicle idling out front as customers and security guards look
Since mid-May there have been at least 21 run-and-grab thefts at Apple stores in
California, with losses exceeding $850,000 since the start of the year, KGO
reported. A possible deterrent to thieves may be the presence of uniformed
officers, San Francisco Police Officers Association President Tony Montoya told
KGO. Though Apple stores have been targeted from the North Bay to the South Bay,
San Francisco stores, which have uniformed officers onsite, have not been
Indianapolis, IN: Police investigating Armed
Robbery at Jared’s in Keystone Crossing
A popular jewelry store shut down for the day after a violent robbery Monday
night. Three men entered the Jared jewelry store at Keystone Crossing around
8:30 p.m. One person in the store suffered injuries after being attacked by one
of the suspects. The three men got away with an unspecified amount of
merchandise. Jared stayed closed Tuesday to clean up and take inventory to
determine what's missing. The trio stayed in the store for about a half-hour,
taking off just before 9 p.m. Monday.
San Antonio, TX: Police, Crime Stoppers release
image of overnight IHOP Armed Robbers
San Antonio police and Crime Stoppers have released an image of two suspects
responsible for an overnight robbery at a Northwest Side restaurant. The robbery
occurred Sept. 17 around 3:30 a.m. at an IHOP located in the 12700 block of
Interstate 10 West near De Zavala Road.
Broken Arrow, OK: Police say passing of State
Questions 780, 781 are linked to spike in theft
Police said an increase in theft is correlated with State Question 780 and 781
that went into effect July 1, 2017. The new law changed certain nonviolent drug
and theft-related crimes from felonies to misdemeanors. Officer James Koch said
they know this is a problem in Broken Arrow and continue to see car break-ins
and shoplifting crimes spike across their city. Before, if someone stole more
than $500 worth of items it was a felony. Now, it has to be more than a $1,000
worth of items, otherwise it’s still a misdemeanor.
New Zealand: Shoplifting all in the family -
Grandma racks up more than 100 convictions
The matriarch of a family shoplifting syndicate has been sent to prison after
racking up more than 100 convictions. From homewares to bank cards, and trolleys
full of food, Rawinia Andrews stole it all. And then she got caught. Andrews,
40, was sentenced at the Hamilton District Court on Monday after earlier
pleading guilty to 13 dishonesty offences and one charge of assault. She now has
about 102 convictions under her belt - almost half of those are for shoplifting.
Nigeria: Nigerian Navy and Maritime Administration Launch
Rescue Mission For 12 Kidnapped Cargo Ship Crew Members
Solon, OH: Falling Pants Prevent 7-Eleven Red Bull Theft
Jared in the Keystone Crossing, Indianapolis, IN
reported an Armed Robbery on 9/24, items valued at over $300,000
Jared Jewelry Boutique in the Columbia Mall, Columbia, MD reported a Grab & Run
on 9/25, item valued at $2,299
Kay Jewelers in the Sears Town Mall, Leominster, MA reported a Grab & Run on
9/24, item valued at $10,699 (recovered)
Kay Outlet in the Opry Mills Mall, Nashville, TN reported a Grab & Run on 9/25,
item valued at $3,599
Sentencings, Indictments &
Linn County, IA: Woman faces 1st degree Murder
charge after intentionally driving over man in Dollar General parking lot
It was no accident that a driver ran into and killed a bicyclist last month in
the parking lot of a Dollar General store in Central City, according to the Linn
County Sheriff’s Office. Melinda Kay Lawrence, 59, intentionally aimed her Buick
at the bike being ridden by Jeffrey Alan Scott, 54, about 11 p.m. Aug. 30. She
was arrested Tuesday afternoon and faces charges of first-degree murder,
homicide by vehicle and leaving the scene of a fatal accident. A friend of the
victim told authorities Lawrence believed Scott had stolen from her, and so she
had been stalking him.
Raleigh, NC: C- store clerk charged in death of suspected
A Raleigh convenience store clerk has been charged in the July shooting death of
a man he said tried to rob the store. A Wake County grand jury on Monday
indicted Ramy Ramsis Hanna, 47, on a charge of voluntary manslaughter. The body
of Derrick Malik Wiley, 21, was found on July 14. Investigators said Wiley was a
suspect in a robbery of a Mini Mart. Hanna exchanged gunfire with the robber,
police said. Wiley was found with a gunshot wound to his leg.
Colorado Springs, CO: 2nd man found Guilty of Murder of
Auto Shop owner
Harrison County, WV: Speedway Armed Robber sentenced to 5
to 18 years; the 52 year old man has already been incarcerated for 23 years
Bangor, ME: Milford Man Pleads Guilty to Armed Robbery Charges
Robberies and Burglaries
Scarsdale Security Systems
C-Store – Etna, ME – Armed Robbery
C-Store – Newton, TX – Armed Robbery
C-Store – Slidell, LA – Robbery
C-Store – Madison Heights, VA – Armed Robbery
C-Store – Pueblo, CO – Armed Robbery
C-Store – Roanoke Rapids, NC – Armed Robbery/Employee shot
C-Store – Rochester, NY – Armed Robbery
C-Store – San Antonio, TX – Robbery
Dollar General – Americus, GA – Armed Robbery
Family Dollar – San Antonio, TX – Armed Robbery
Grocery – Greenville, SC – Armed Robbery/
Gun Shop – North Las Vegas, NV – Burglary
Jewelry Store – Indianapolis, IN – Armed Robbery
Marijuana Dispensary – Colorado Springs, CO – Burglary
Nail Salon – Huntington, WV – Robbery
Restaurant – West Jordan, UT – Robbery
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Director Loss Prevention
The Director of Loss Prevention at Tillys builds and implements policies,
programs, and procedures that control risk, reduce shrink and protect the
employees and assets. The director is responsible for leading and developing LP
team members in the corporate, retail, and distribution centers...
Vice President, Chief Information Security Officer
The Chief Information Security Officer (CISO) is the GameStop executive
responsible for leading our global information security organization and will
have officer level fiduciary responsibility...
Vice President, Asset Protection
Oversees and directs all Asset Protection related functions for a Corporate
Office, multi-state distribution centers and large retail store network.
Responsible for enterprise direction and strategy as it pertains to Asset
Protection with a goal of minimizing shrink, reducing loss and maximizing
security and associate safety...
Vice President, Loss Prevention
This pyramid head position is responsible for
developing and leading this company’s shrinkage reduction efforts and
integrating these efforts throughout the entire organization...
Project Coordinator (LP Technology)
Provides support for all types of LP technology installation projects, (e.g. new
stores, upgrades, remodels, maintenance/repair, etc.). Serves as the point of
contact on all projects as assigned, interfacing with vendors, field management,
and various corporate teams...
Project Lead (LP Technology)
The Lead, Project Coordinator facilitates the development, implementation, and
ongoing execution of multiple Loss Prevention technology projects, programs and
systems. This is accomplished by leading projects from concept to completion,
acting as a subject matter expert, and working effectively with internal
partners (i.e. Store Operations, Store Planning, IT, HR, Logistics, Purchasing,
etc.) and external resources (i.e. vendors, service providers, etc.) to drive
results, and monitoring to ensure all projects meet scope, timeline, and budget
Regional Asset Protection Manager
Harrisburg/State College, PA
The Regional Asset Protection Manager will lead their region in Shrink
Reduction, Asset Protection and Safety efforts through an in-depth understanding
of the overall business, effective partnerships and by directing the region with
integrity and professionalism...
Loss Prevention Market Specialist
To monitor store locations to detect, investigate and resolve internal and
external situations and circumstances that could lead to or result in losses to
the company. All actions and conduct within the scope of the position must be
performed according to performance standards set by Burke’s policies, procedures
and Code of Ethics...
Loss Prevention/Asset Protection Investigator
Responsibilities will include but are not limited to:
● Protect the assets of the store as well as the associates and visitors.
● Maintain surveillance of the store via CCTV and conduct physical inspections
including perimeter checks...
Asset Protection Analyst
AP Analyst based in Norcross, GA reporting to the Director of
Asset Protection. This high-visibility role will be responsible for
business-wide security administration, multiple fraud detection programs and
Regional Loss Prevention Manager
● Develops and implements shrink reduction strategies and action plans
for their coverage region and for individual stores as needed
● Creates and conducts training sessions at the regional, district, and store
level to educate and bring awareness to loss prevention and shrink related
Regional Loss Prevention Manager
● Develops and implements shrink reduction strategies and action plans
for their coverage region and for individual stores as needed
● Creates and conducts training sessions at the regional, district, and store
level to educate and bring awareness to loss prevention and shrink related
Asset Protection District Manager
The Asset Protection District Manager will lead the District in shrink reduction
and profit maximization efforts. The position will proactively seek to bring
economic value to the company, promoting profitable sales and world class
customer service while ensuring a safe place to work and shop...
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Director, Loss Prevention, Columbus,
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Director of Asset Protection, Salisbury, NC
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Director Risk Management, San Antonio, TX
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Manager | Corporate Investigations - Retail Business
Service, Salisbury, NC
LP Operations Manager,
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Building a Positive,
Committed Company Culture
How to Build a Positive, Powerful Culture
A strong, positive company culture has limitless potential to attract and retain
top talent and make work easier for everyone involved. Of course, cultures don't
happen by accident, they are built thoughtfully by leaders with a vision. Here's
how you can build a powerful culture too.
Have the right people
Five Ways to Cultivate a Positive Company Culture
Creating a productive and positive workplace culture starts from the top. An
organization's leader must lead by example every day, so here are five tried and
true ways leaders can do just that.
Four Ways to Meaningfully Create a Creative,
Committed Workplace Culture
To enable a creative and dedicated workplace culture you need to promote
motivation that is meaningful to each individual working there. Through positive
recognition, you can foster a meaningful environment of collaboration.
Tap into passions
5 Things Leaders Can Start Doing Today to Improve
Every company wants to create a happy and healthy workplace for their team, but
few have the time and resources. If you start with these small changes, you'll
see a big impact.
Tip of the Day
by Vector Security Networks
Speed Kills! As the old expression goes, so does the pace of today's world. With
technology leashing us forward and mobile coming at the speed of light, no one
can slow down. The problem then becomes focus and concentration. Multitasking,
while impossible to avoid, leads to a reduction in quality and quality is what
every senior executive must be focused on. So the next time you're running fast,
just take one second and think about was the service you just delivered quality
Just a Thought,
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