The D-D Daily Mobile Edition

October 14, 2013

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News Brief
Sponsored by WG Security Products, Inc.

Jose Gonzalez was promoted to Senior Director, Global Asset Protection & Security for Wal-Mart International.  Jose has worked in the retail industry for more than 20 years, holding various positions in store operations multi-unit formats and most recently in Asset Protection. He has been with Walmart for over 11 years. He previously worked for the company as Divisional Asset Protection Director for Florida and Puerto Rico stores. Prior to that, Jose was Country Director for Asset Protection & Security for Walmart Puerto Rico. Congratulations on your new position, Jose!


2nd Bag-Check Lawsuit Filed By A Former Apple Employee  A former Apple retail store employee has retained a San Francisco law firm to pursue unpaid wages related to mandatory personal bag checks, rather than join an existing lawsuit filed earlier this year by two other former employees. The lawsuit was filed last Thursday in U.S. District Court by Taylor Kalin, who worked as a Specialist at stores in Spokane (Wash.) and San Francisco for about two years ending in November 2012. Kalin’s lawsuit claims that mandatory security checks of employee’s personal bags were performed off-duty, yet he was not compensated for the time. The lawsuit said Kalin would wait for the bag check from 10 to 15 minutes each time, behind other employees when he arrived and departed the store during the day. Unlike the earlier lawsuit, Kalin also claims there was other uncompensated time created by the daily clock-in and clock-out process, which was routinely 15 minutes, but could take 30 minutes on “launch days.” Additional uncompensated time was created by the check-in and check-out of “company devices”—probably EasyPay devices—each time he went on and off-duty. That process could take from five to 45 minutes, Kalin claimed. The lawsuit states that Apple failed to pay Kalin within 72 hours of his employment termination, as required by California labor law, and didn’t provide him with accurate and complete wage statements. (Source ifoapplestore.com)

Retailers analyze big data trends
A new market has developed for companies that can digest and analyze all the big data that retailers and others now collect. Some, like Nordstrom, have invested in internal data analysis, creating what it calls the Nordstrom Innovation Lab. Others use software provided by giants like Oracle, IBM and Microsoft, or start-ups such as Domo. Corporate business intelligence and analytics software generated $13.1 billion in revenue last year, according to Gartner, an information technology research company. (Source washingtonpost.com)

E-commerce, payment fraud high priorities for customer-facing firms  E-commerce and payments fraud remains high on the agenda for consumer-facing organizations, according to a recent Deloitte online poll. Nearly half (47%) of executives and managers reported that fraud protection ranks as a "high priority" for their organization, and a further 8% cited this as their organization's number one priority. Despite fraud prevention ranking as a high priority, only 9% of respondents stated that their organization currently provides customers with free fraud prevention solutions. (Source chainstoreage.com)

National Retail Federation to run virtual career fair this Wed.  Macy's Nordstrom, Starbucks and Walgreen's are among the retail participants in this week's first ever virtual career fair hosted by the National Retail Federation in the US. NRF is holding its first ever Virtual Career Fair for students and young professionals on Wednesday, October 16th from 1-4 pm ET. Are you a student or young professional searching for an entry level position for your retail career? Do you want to know more about training programs offered by some of the country’s biggest retailers? Are you looking for an internship? Sign up for NRF’s Virtual Career Fair to be connected directly, one-on-one and live, with top retail companies hiring for entry-level positions and offering internships and training programs. You don’t have to travel far to meet with employers from some of the biggest names in retail. NRF’s Virtual Career Fair gives you the convenience of connecting live with dozens of employers, all from your laptop, wherever you are. Imagine having 20 or more first round interviews, all within 3 hours! Find Out More

Safeway Selling Four Dominick's Stores to New Albertsons

Food Stamp - Electronics Benefits Transfer (EBT) system limits disappear for a few hours - causing shopping frenzy in some Walmart stores in Louisiana - Police called in to help in Louisiana and one store temporarily closed - as 17 states are impacted  The Electronic Benefits Transfer (EBT) system allows recipients of government food stamps to purchase goods using a digital card with a set spending limit, but for a few hours over the weekend, that limit disappeared for many users visiting Wal-Mart stores in Louisiana.  Wal-Mart and local police in Springhill and Mansfield confirmed to CBS affiliate KSLA that officers were called into the stores to help maintain order Saturday as shoppers swept through the aisles at two stores and bought as much as they could carry.  Xerox, which hosts some of the infrastructure used by the EBT card system, told KSLA that a power outage during a routine maintenance test caused the temporary glitch. Walmart workers phoned their corporate headquarters to ask how they should handle all the shoppers with unlimited, government-funded spending limits, and were told to keep the registers ringing. Customers staged a disturbance then walked out of a Mississippi Walmart store with groceries that hadn’t been paid for Saturday night after a computer glitch left them unable to use their food stamp cards. (Source cbsnews.com) (Source clarionledger.com)

Cyber Attacks Shift to Smaller C-store Retailers 
Cyber hackers have recently shifted their focus from large retailers to convenience store operators with 100 locations or less, because they are considered much easier targets, Dante Mercurio, principal consultant, security solutions, for Verizon, said during Saturday’s educational session, “Cyberespionage: Don’t Get Breached.” (Source csnews.com)

Computational voice analysis - “It’s not what you say. It’s how you say it.”  Beyond Verbal, a start-up in Tel Aviv, is offering nascent technology as a deeper approach for call centers and other customer services that seek to read and respond to consumers’ emotions in real time. The company says its software can detect 400 variations of different moods. Industry analysts say companies that adopt emotion detection should be transparent with consumers, alerting them to the uses and analysis of their data beyond the standard disclosure to which we’ve become inured: “This call may be recorded for quality assurance purposes.” (Source nytimes.com)

Richemont Wins Legal Battle Against Web Site Tradekey  After a three year long investigation, which resulted in a lawsuit being filed against online business-to-business online marketplace Tradekey.com, Swiss luxury giant Compagnie Financiére Richemont has been ruled the victor. The presiding judge granted Richemont a ‘permanent injunction’ against Tradekey for consciously promoting and selling a number of counterfeit products on its website. Tradekey had more than 6,000 unauthorized sellers promoting replicas of Richemont’s products. Richemont SA includes the prestigious names in the luxury industry including Cartier, Van Cleef & Arpels, Piaget, Vacheron Constantin, Jaeger-LeCoultre, IWC, Panerai and Montblanc. (Source bizjournals.com)

Last week's most popular news article--

News crew goes on ride-along with Safeway's Rick Whidden and QFC's ORC Teams fighting ORC gang's targeting liquor in Washington State - Great Video and Great job Safeway!  Combating organized liquor theft in Washington state has become serious business and Rick Whidden, Safeway's LP Director, takes reporters on a ride along to see first hand how Safeway's and QFC's ORC teams work. Safeway's ORC team has busted over 100 cases and organized liquor theft has skyrocketed in Washington state. His team has been working behind the scenes to combat liquor theft in Washington since voters passed a 2011 ballot initiative to allow grocery stores and other retailers to sell booze. In this case, Whidden’s team partnered with QFC’s investigators to track liquor thieves. They followed and photographed the shoplifters hoping the trail leads them to the leaders of the crime ring -- the people who are buying the booze and re-selling it. Washington’s Organized Retail Theft law is seven years old. It allows for harsher penalties than a simple shoplifting case. But police and prosecutors have to prove that a person or several people are engaging in a pattern of retail thefts. Safeway, QFC and other grocery chains created their organized retail crime investigation units to help gather evidence for those cases. In less than three years they’ve busted 116 rings in the Pacific Northwest, helping police indict more than 200 organized crime suspects for stealing items like baby formula, detergent and teeth whitening strips. So the grocery stores have responded by running their investigations much like a drug sting. They watch and wait patiently and work with local law enforcement to develop a case. Editors note: Since the liquor laws were changed in Washington state there's been a huge increase in ORC activity in the retail stores selling liquor as evidenced by the cases we've reported here in the Daily alone. And given the fact that retail America rarely allows such news coverage, the problem has become so widespread that obviously the retailers want the public to know about the consequences of their legislative actions. And we're fairly confident in saying that that's what drove the senior management team to allow this video to be shot. Now, certainly this is solely the opinion of the editor here at the Daily and should not be construed as any comments or remarks by anyone involved in this video or participating retailers. (Source king5.com)

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EHS & Safety
 
J&J Builds First-Aid Program at Target
After executing first-aid events from 2009-2012, Johnson & Johnson started working with their shopper-marketing agency, Nsight Connect and Target's First Aid merchandising team to come up with a new 2013 first-aid program. This new program has been improved on previous years' successes and is designed to inspire and engage the guest on their ever-changing summer needs, says Heidi Froseth, senior vice president, Target Team Leader at Catapult. The program needed to have a fresh spin but also stay relevant and unique to Target customers. The main difference of this year's theme, according to Froseth, is that "inspire" and "emotionally connect" themes were brought to the forefront, and the marketing campaign encouraged guests to "Be Prepared Everywhere." (Source supermarketnews.com)

NSC 2013: How to Spot a Psychopath in Your Workplace  People who can be classified as psychopaths, or fit the profile of a psychopath, aren't always serial killers but they do share some similar characteristics to these notorious criminals that could make working with them a humungous nightmare. Psychopaths can bring a number of toxic traits into the workplace such as being unreliable, arrogant, antisocial or dishonest. To keep these hazardous workers out of your business, watch out for these signs when performing the interview. (Source ehstoday.com)
 

Retail Crime News
Sponsored by Sony
Scammers bug Nordstrom registers with $40 devices to skim card data - confirmed by SC Magazine  In a Friday email to SCMagazine.com, Brooke White, a Nordstrom spokeswoman, confirmed that devices were planted on its registers. "We can confirm that we found and removed unauthorized devices on a small number of cash registers at our Nordstrom Aventura, Florida store,” she wrote. “We take this situation seriously and have been working closely with law enforcement and forensic experts to investigate this and understand any impact on our customers." The one thing about skimmers themselves, which makes it really difficult for organizations to detect, is they really have no electronic component coded in – it's just a pass through where the data stream will [run] through the device to get recorded.” (Source scmagazine.com)

Miami identity theft sweeps nets 45 arrests
Federal authorities in South Florida say a weeklong sweep targeting identity theft-tax fraud crime has resulted in charges against 45 people in 30 separate cases. Ferrer says those charged were responsible for at least 22,000 stolen or compromised identities. Many were insiders that used jobs at places such as health care providers, restaurants, schools and prisons to gain access to the identities. The identities were used in attempts to claim more than $38 million in fraudulent tax refunds. Of that amount, about $11.5 million was actually paid out in these latest cases. (Source tbo.com)

Skimmers found at Banks in Boston and Peabody
The Secret Service is looking for a man who installed skimming devices on ATMs in both Boston’s North End and in Peabody. It is the latest in a string of skimming scams targeting banking customers from Walpole, to Martha’s Vineyard, to Portsmouth. (Source cbslocal.com)

Suspect points gun at clerk, takes cash from a Colorado Home Depot  The Colorado Springs Police Department is looking for a man who robbed a Home Depot Saturday night. It happened just before 8 p.m., at the Home Depot located on N. Academy Boulevard, near Woodmen Road. Investigators said the suspect walked up to the register with a shopping cart and asked the cashier to scan a lantern. When the drawer opened, the suspect allegedly pointed a gun at the employee and took cash. (Source kktv.com)

Walmart Loss Prevention employee target of theft probe  A man who was a former part time employee of the county prosecutor, reserve police officer and Walmart Store Detective is now the target of employee theft. A Walmart official told police he believed the associate had taken more than $200 worth of merchandise over an eight-month period. (Source thestarpress.com)

Newark man robbed, assaulted woman at Christiana Mall  A Newark man was arrested late Saturday after allegedly grabbing a purse from a woman shopping at Christiana Mall and then shoving her to the ground. Police say the woman, 39, was in the parking lot outside the J.C. Penney store at approximately 9:41 p.m. when she was approached from behind by Don Michalkiewicz, who robbed and assaulted her. Two security officers caught the suspect as he ran through the parking lot. (Source abclocal.go.com)

Two remain at large after Tupelo Dollar General armed robbery  Two suspects remain at large after Tupelo police responded to an armed robbery at the Dollar General store late Sunday night. According to two employees working inside at the time, two armed men with bandanas entered the store shortly before 10 p.m. and told them to get on the ground and open the safe. Reports from employees and police say the men fired two shots in the air from a semiautomatic gun and ran out the front door with an undetermined amount of cash. No one was injured. (Source wtva.com)

Family Dollar clerk stabbed during a robbery in Atlanta  A clerk at the Family Dollar store in southwest Atlanta is being treated for multiple stab wounds after being attacked by a customer. The incident occurred at 1:30 p.m. Sunday; Police say the suspect was attempting to shoplift. Employees noticed a customer come in who has been previously banned from the store because of shoplifting. The clerk was approaching asking him to leave; instead, the suspect began stabbing the clerk in the lower part of her body, then ran from the store. (Source cbsatlanta.com)

Orlando McDonald’s employees forced into a freezer during an armed robbery  Employees at an Orlando McDonald's were forced into a freezer early Monday by an alleged armed robber who made off with cash from the safe. The robbery occurred about 4 a.m. at the restaurant in the 8000 block of South Orange Avenue. Deputies were called by workers from inside the freezer but by then, the suspect had fled. (Source clickorlando.com)

Man steals $100,000 worth of watches from FedEx Cargo - given lighter sentence because he didn’t know what was in the bag?  A mail terminal worker at Sats Airfreight stole a FedEx cargo bag containing 7 watches, valued at $100,000, his defense was that yes he is a thief, but didn’t know that the cargo bag was so valuable. The District Court Judge said, "He did not actually intend to steal $100,000 worth of items." (Source news.asiaone.com)

Glenville, NY Target shoplifter charged with robbery following an assault on a Loss Prevention Agent  Jeremy Bacon is accused stealing items from the Target including a pair of hiking boots. He was leaving the store, wearing the boots when he was stopped by Target employees. Bacon struck the employee with a shopping bag and also attempted punch the same employee. Bacon was able to break free and flee the store. Bacon was arrested and charged with one count of Robbery, one count of Petit Larceny. (Source wnyt.com)

Two CVS employees found tied up following a robbery in Pennsauken, New Jersey  Two CVS employees were found tied up after a robbery at the store, early Saturday morning. The robbery occurred at 3:45 a.m. at the CVS on the 7500 block of Maple Avenue. Police found two employees tied up in the back room. No injuries were reported. A suspect has not been apprehended. (Source abclocal.go.com)

Mattress King associate robbed of vehicle in Huntsville  Huntsville police are investigating an armed robbery that happened at Mattress King around 6:45 p.m. Friday evening. An officer on the scene said a man attempted to rob the business. When he didn't get any money, he robbed the store clerk of personal items and a 2004 Toyota 4Runner. The offender was armed with a knife, but no injuries were reported. (Source waaytv.com)

San Antonio convenience store robber drops dead in the parking lot  The suspect attempted to rob a convenience store, but failed as witnesses came to the sid of the store clerk. The suspect ran outside and dropped dead in the parking lot. Investigators said emergency responders were unable to revive the suspect once they arrived. The man was pronounced dead at the scene. Homicide detectives, Crime Scene Investigations and the medical examiner were all called out to investigate the situation. (Source kens5.com)

Fairlawn, Ohio Police investigating a $14,000 Grab and Run from Kay Jewelers  A suspect who appeared to be talking on his cell phone pointed to an earring display inside the Kay Jewelers. When the Associate removed the display from the showcase, the suspect grabbed the display with three pairs of earrings and ran. The solitaire earring ranged from 1 ¼ to 2ct., valued at a total of $14,197.00.

Kay Jeweler associate in Maryland assaulted during a Grab and Run  Saturday evening a male suspect asked to compare two diamonds ring from a showcase inside Kay Jewelers in the Mall of Columbia. The associate following security procedures placed the two rings on her finger for comparison. The suspect grabbed the associate’s wrist, twisted it and pulled the rings from her finger and fled the store. The two diamond rings, both1.5ct are valued at $7599.00 each.

Zales in Tulsa the victim of a $5300 Grab and run
A suspect claiming to have $10,000 to spend on an engagement ring ran off with a 3ct. total weight engagement ring valued at $5339.00 from the Zales store in Tulsa. The suspect first was shown a ring, but stated he wanted something even a little larger, once the associate removed the item from the showcase; the suspect grabbed the ring and ran.

 

Press Release
 

NRF Virtual Career Fair
October 16, 2013

Start Your Retail Career Here!

Connect Live and 1-on-1 with Retailers Hiring Now

Are you a student or young professional searching for an entry level position for your retail career? Do you want to know more about training programs offered by some of the country’s biggest retailers? Are you looking for an internship?

Sign up for NRF’s Virtual Career Fair to be connected directly, one-on-one and live, with top retail companies hiring for entry-level positions and offering internships and training programs.

You don’t have to travel far to meet with employers from some of the biggest names in retail. NRF’s Virtual Career Fair gives you the convenience of connecting live with dozens of employers, all from your laptop, wherever you are. Imagine having 20 or more first round interviews, all within 3 hours!

By registering, you will:

Interact live and one-on-one with retail companies through online chat where you can share your resume and experience and schedule second round interviews.
Discover more about the career opportunities retail offers.
Build your network by continuing your conversations with recruiters after the event ends.

Register now!

 

ORC News
Sponsored by Protection 1

ID theft ring filed false tax returns, bought gift cards, authorities say  Eight people from Broward County, including three siblings, are accused of stealing identities to get illegal tax refunds in order to buy thousands of dollars in gift cards from South Florida retailers. Accused of multiple fraud and aggravated identity theft charges in a federal indictment. The group fraudulently obtained more than 20 different debit and credit card numbers, but is suspected of having more than 100 victims nationwide, said Sgt. Rich Rossman, of the Broward Sheriff's Organized Retail Crime Unit. It's just as lucrative as the narcotic trafficking trade," he said. "They try to hide behind the anonymity of their computer, stay undetected as opposed to being out on the street selling narcotics." The fraudulently obtained tax refunds were then used at stores, primarily Walmart stores in Lauderdale Lakes, Pompano Beach, Coral Springs, Delray Beach and Coconut Creek, where more than $18,000 worth of gift cards were purchased between November 2011 and August 2012, authorities said. In addition to the gift cards, high-end electronics were also purchased and were then sold to turn over a "100 percent profit" for the co-conspirators, Rossman said. During the investigation, authorities found that the group initially targeted major retailers, but then "branched out" during tax season to turn their focus on filing false tax returns, Rossman said. The investigation is continuing as authorities try to find others who might have helped the group acquire victims' identities, he said. (Source orlandosentinel.com)

Two ORC ring leaders indicted in Ocean County, N.J.  A Stafford man and a Lacey women have been indicted by an Ocean County grand jury for their role in what is being called an "organized retail theft enterprise." Bryan A. Johnson, 25, of Stafford, and Kayla F. Burdette, 22, of Lacey Township, were indicted on charges of second degree shoplifting, for crimes committed "in furtherance of or in conjunction with an organized retail theft enterprise," and second degree leader of an organized retail theft enterprise. The pair's scheme, according to the Ocean County Prosecutor's Office, allegedly employed by Johnson and Burdette involved at least eight other individuals and occurred over a period of approximately six months. Johnson and Burdette's criminal enterprise affected multiple retail chains in Stafford and Toms River, authorities said. (Source lacey.patch.com)

Female shoplifter makes 10 trips with stolen goods at a Berlin, MD Walmart  Maryland State troopers responded to Walmart, where employees alerted them to the alleged theft. Employees of the store told authorities the shoplifter had made approximately 10 trips in and out of Walmart during a three-hour period, concealing merchandise inside her handbag. Deputies found a black trash bag inside the suspect’s vehicle with items totaling $1,289.47. (Source delmarvanow.com)

D.C. police arrest members of rap group in retail store thefts targeting cellphones  DC police arrest members of rap group in retail store thefts targeting cellphones stores in D.C., Maryland and Virginia. The brazen thefts over the past 16 months cost shops $77,000. Police said they built their case after noticing a pattern targeting primarily T-Mobile, Verizon and AT&T stores, reviewed video surveillance and recruited an informant who had participated in some of the thefts. (Source blurbrain.com)

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this  national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

Do you have an ORC case to share?
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New Product Rollout
 

 

Introducing Vensafe –
ZERO Theft Dispensing System

Over 5,000 retailers throughout Europe have drastically reduced or eliminated shoplifting and employee theft. Their secret? Vensafe, a post-POS dispensing system that Intelligent Loss Prevention is proud to bring to the U.S. market.

Vensafe dispenser secures small, high-value merchandise that cannot be retrieved until a shopper completes his transaction at the POS and scans a valid product receipt at the Vensafe dispenser. To use Vensafe, high-value merchandise is moved into the secure Vensafe dispensing unit. Product cards replace actual merchandise at the shelf level. Optional touch-screen kiosks provide additional shopping opportunities. These freestanding kiosks display an unlimited number of products and can be located anywhere throughout the store, especially at checkout lanes. Shoppers select merchandise using the touch-screen kiosk, which prints a paper ticket.

Vensafe is easy and convenient for shoppers:

1. Select merchandise using product cards and/or touch-screen kiosks.
2. Pay at checkout and receive an activated Vensafe product receipt.
3. Retrieve merchandise by scanning product receipt at the Vensafe dispenser located between checkout and store exit.

Vensafe Benefits

• Prevents internal and external theft by limiting product handling to post checkout
• Promotes an easy “Select, Pay, Retrieve” shopping experience
• Eliminates labor of managing EAS devices or locked cases
• Works with merchandise that requires age-identification such as certain medications and tobacco
• Increases product exposure with product cards and/or touchscreens in multiple locations throughout the store
• Streamlines inventory management with large capacity and screen that displays stock levels
• Sends SMS notifications when restocking is needed
• Integrates with store’s exisiting POS system and loyalty programs
• Holds up to 80 different product types and 1,600 sale-ready items per dispenser
• Reduces floor space, inventory and staffing for key items such as tobacco

Testimonials

“No one can steal from our Vensafe. We have increased sales and haven’t experienced any theft at all.”
Rema 1000 – Supermarket chain with over 500 locations throughout Scandinavia

“Both customers and employees have reacted very positively to Vensafe. We now have zero shrink due to theft.”
Kvickly – Supermarket chain owned by Coop Danmark – Denmark’s leading retailer

“Sales have increased by 15%, and we use just a fraction of the time to refill stock.”
ICA Group – Swedish retail group with over 2,100 of its own and retailer-owned stores


 

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Jose Gonzalez was promoted to Senior Director, Global Asset Protection & Security for Wal-Mart International.
George Saunders
was named District Loss Prevention Manager for TJ Maxx.
Brian Fantom was named Area Loss Prevention Manager for Redner's Warehouse Markets.

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Civil Demand Court or Employee Restitution, Small Claims

Your Career
Sponsor this section of the Daily
That Snooze Button is Putting Your Productivity to Sleep, so Quit Hitting It  Especially after a busy or relaxing weekend it can be easy to find yourself reaching for the snooze button as your alarm clock buzzes in your ear at a time that is entirely too early. That button is worse for you than you think so kick the habit now! (Don't waste willpower)

Why Productive People Work Well with their Opposites  Opposites don't just attract each other, they also could make each other more productive. If you have someone near you that complements your behavior and work style, you may be getting more things done. (Find your anti-self)


Last week's most popular articles--

The Perfect Elevator Pitch: In 20 Seconds or Less, Tell Me What You Do  When explaining to someone about your line of work, or products you develop or sell, it can be hard to narrow it down to just a twenty second description. It's important to be able to accurately and effectively describe what you are trying to sell, so use these tips! (What makes you unique?)

3 Weird Things Breakfast Does to Your Brain  They say breakfast is the most important meal of the day, but they failed to tell you when and what you eat is also important as it can transform how your mind behaves during the day. (Make sure you're making the most of your meals)

Sponsor this section of the Daily

Tip of the Day
Sponsored by Vector Security

Over the years, we've heard a number of CEOs at failing companies remark that the #1 cause for the company's demise, other than competition, was the acceptance of substandard performance on the part of the employee population. A tough comment to make and a difficult thing to change. Motivating and developing your team should be a priority for every executive at every level. The real challenge becomes how do you modify substandard performance and when do you draw the line. Every leader is measured by the success or failure of their team and every leader has a responsibility to maximize performance. If a team member is failing, a leader has to call it out for the good of the team and the company. And at the end of the day, it may be the best thing for that team member as well.

Just a Thought,
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