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November 8, 2013

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News Brief
Sponsored by WG Security Products, Inc.

New Credit Card Security Rules Slap Merchants; as of Jan. 1, 2014 - increases security of credit card data, adds to your administrative and operational costs  New security standards released today by Visa, Mastercard, and other credit card companies are going to have a big impact on any business that accepts credit card payments from customers. The rules, formulated by the Payment Card Industry Security Standards Council, which represents the major card brands, are aimed at making your customers' credit card data more secure--but they will undoubtedly add to your administrative and operational costs too. Take a look at the requirements you must follow, as of January 1, 2014: Install a firewall separating consumer credit card information from the rest of the business network. Avoid vendor default passwords for systems. Protect stored data and encrypt it as it is sent over open, or public networks. Protect systems against malware, and regularly update systems and hardware with anti-virus software. Depending on the size of the business and the volume of transactions, it can cost tens of thousands to hundreds of thousands of dollars for businesses to comply with PCI standards annually, according to analyses from research firms Gartner and Ponemon Institute. Failure to comply with standards, however, will mean you risk paying hefty monthly fines (from $5,000 to $100,000, depending on the size of the business) or risk expulsion from credit card acceptance programs. (Source inc.com)

Chick-fil-A founder stepping down; S. Truett Cathy will hand over the reins of his $4.6 billion fast-food empire to son  In March, Forbes ranked Truett Cathy, 92, the No. 308 richest person in the world with an estimated net worth of $4.2 billion. Dan Cathy started a controversy last year when he told Baptist Press - “We are very much supportive of the family — the biblical definition of the family unit. We are a family-owned business, a family-led business, and we are married to our first wives. We give God thanks for that.” (Source bizjournals.com)

Jos. A. Bank's bid for Men's Wearhouse may gain strength  Jos. A. Bank Clothiers Inc.'s bid to buy Men’s Wearhouse could be getting a boost from a New York hedge fund. Eminence Capital, which describes itself as Men's Wearhouse's largest shareholder, wants the Houston retailer's board of directors to "enter into a dialogue with [Jos. A. Bank] regarding a possible combination, " Eminence Capital said in a letter Thursday to Mens' Wearhouse board. The letter was included in a Securities and Exchange Commission filing showing that Eminence Capital owns 4.7 million shares of Men's Wearhouse (NYSE: MW), or 9.8 percent of the company. (Source bizjournals.com)

OSHA wants businesses to submit electronic injury reports, which it will post for public  The Occupational Safety and Health Administration hopes so -- it wants to require employers to report their injury and illness records to the agency electronically. OSHA will scrub personally identifiable information from these records in order to protect employee privacy, but then will post these records online. The public -- including prospective employees -- will then be able to compare companies not only on their overall injury rates, but also on the types of injuries and illnesses their workers are experiencing. This will encourage employers to fix hazards in their workplaces, said OSHA Administrator David Michaels. (Source bizjournals.com)

It’s a Bird, It’s a Plane ... NO, It’s Amazon
It’s a state. It’s a city. It’s a country. It’s a movie producer, a real estate broker, a publisher, a wholesaler, a fashion house, a distributor of anything and everything. It’s really anything you want it to be. However, unlike Superman who could be seen and recognized, Amazon is still masked in the fog of the unknown. Nobody knows how to accurately and succinctly describe Amazon. However, since it sells lots of stuff to consumers, it is most often referred to as a retailer, and therefore, traditional retailers’ biggest fear. Described as Pac-Man in a previous Robin Report, chomping up share of market in multiple industries, Amazon is now pushing $80 billion in revenues and growing at 20+ percent a year. (Source therobinreport.com)

Walgreens Completes Acquisition of Kerr Drug’s Retail Drugstores and Specialty Pharmacy Business  Walgreen Co. announced today that it has completed its acquisition of certain assets of Kerr Drug’s retail drugstores and specialty pharmacy business. Financial terms of the agreement were not disclosed. In fiscal year 2012, Kerr Drug’s retail drugstores and specialty pharmacy business recorded total sales of $381 million. As previously announced in September, the acquisition is an asset transaction and includes Kerr Drug’s retail drugstores, specialty pharmacy business and a distribution center. Kerr Drug retained ownership of its long-term care pharmacy business. (Source cnbc.com)

NRF: Retailers add 37K jobs in October
The National Retail Federation calculated retail industry job gains at 37,600 in October 2013, and 295,000 year-over-year, a 2.4% increase from 2012. Job gains were seen in every retail sector with the exception of clothing and clothing stores, which witnessed a contraction of 12,500 positions in September. (Source chainstoreage.com)

Dept. of Homeland Security releases 2013 Annual Report to Congress  On Wednesday, the U.S. Department of Homeland Security published its 2013 Annual Report to Congress. The report highlights the achievements of the Privacy Office from July 2012 to July 2013. To download the report, click here.

Whole Foods disappoints Wall Street with Q4 results; opens 12 stores  Whole Foods Market disappointed Wall Street analysts with its fourth quarter results despite posting increases in net income, sales and same-store sales. During the fourth quarter of fiscal 2013, Whole Foods posted net income of $121 million, up 7% from $113 million in the same quarter a year earlier. In addition, Whole Foods reported quarterly sales of $2.98 billion, up roughly 2.5% from $2.91 billion. And same-store sales rose 5.9%. However, same-store sales growth was less than anticipated and the company lowered guidance for sales and same-store sales growth, disappointing Wall Street investors and observers. (Source chainstoreage.com)

Richemont Says Luxury-Goods Maker Rules Out Selling Brands  Cie. Financiere Richemont SA said its 3.86 billion-euro ($5.2 billion) cash pile will help its 20 brands grow as the luxury-goods maker ruled out selling any labels, including ailing bagmaker Lancel. The French maker of Brigitte Bardot purses isn’t for sale after its parent company studied strategic options, Chief Financial Officer Gary Saage said today on a call with reporters. Richemont can get better returns by investing in its current brands rather than disposing underperforming assets, the company decided after finishing a portfolio review. (Source bloomberg.com)

Target Takes a Social Media Hit Over iPad Trade-In Offer  A lack of staff and long wait times were among the complaints lodged by consumers who took Target up on its $200 gift card offer for people trading in their older iPads for the newest models. (Source mashable.com)

Lululemon Founder Disses Customers Over Yoga Pants  Chip Wilson's wife, Shannon, a former chief designer for the company, attempted to rescue her husband from a foot-in-mouth moment during a recent interview on Bloomberg TV. (Source huffingtonpost.com)

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Canadian Push
Sponsored by Vector Security

Canada now has two senior
vice presidents in the asset protection/loss prevention industry

Hudson's Bay Corp. adds new Senior Vice President of Loss Prevention position this week  Industry veteran Rosamaria Sostilio was named Senior Vice President of Asset Protection for the Hudson’s Bay Company (HBC) earlier this week. With only one other senior VP of LP & Risk Management position in Canada at Loblaw Companies Ltd., Dean Henrico, Rosamaria joins a very small select group of two in the country. With only about a dozen of these positions in North America as a whole, it is a strong development for our industry. It not only speaks volumes about Rosamaria Sostilio's achievements, but also to the support she's garnered at the "C" level.

In her new role, Rosamaria will lead all asset protection and risk mitigation initiatives across all banners, including Saks Fifth Avenue, Lord and Taylor, Hudson Bay and Home Outfitters. With responsibilities over all of HBC's operating divisions, this will ensure that Asset Protection is well represented and has the opportunity to make a significant impact on the future growth and profitability of the organization. Prior to this appointment Rosamaria was the Senior Vice President of Asset Protection for Saks Fifth Ave. She also serves as the Chairperson of the NRF Loss Prevention Advisory Board. Congratulations once again, Rosamaria!


Black Friday retail events generate consumer buzz  Regional shopping malls and big-box retailers are bracing to receive shoppers from all over Atlantic Canada on Black Friday in what has become arguably the busiest retail day of the year. “Black Friday has become as big a deal for consumers and retailers in Nova Scotia as it is in the United States,” Rebecca Logan, marketing director at Mic Mac Mall, said Wednesday. (Source thechronicleherald.ca)

Canadian retailers expecting a slow holiday
Canadian holiday retail sales are expected to grow 3.5 percent over last year, supported primarily by online commerce, Ernst & Young Canada says. Retail sales were inconsistent this year. Still, the most recent sales results, bolstered by stronger consumer confidence and the promise of stable interest rates, are generating some cautious optimism in the short term," said Daniel Baer, EY partner and national retail and consumer products industry leader. "That said, retailers are grappling not only with modest sales growth, but increasing competition and an unprecedented pace and intensity of tech-driven change. Consumers are expecting more, especially during the busiest shopping season of the year — the way a retailer responds will have a big impact on its overall results."
(Source retailcustomerexperience.com)

Microsoft opens shiny new store in Metrotown - its third retail outlet in Canada 
Microsoft unveiled its new Metrotown store Thursday, the tech giant’s third in Canada, and it is joining the competition, Apple and Samsung — which already have stores in Metrotown — in a growing trend by computer and mobile device manufacturers to sell directly to their consumers. There are giant video screens and row upon row of the latest, shiniest high-tech devices lined up in a colorful parade, with dozens of stools lined up under every counter, where customers can take their most vexing tech problems. Welcome to the new world of consumer electronics retailing, where consumers are not only invited to touch and feel and try before they buy, they are encouraged to sit right down and make themselves at home. (Source vancouversun.com)

Canadian banks vie for mobile wallet dominance - Rogers joins the 'Wallet Wars'
The mobile wallet wars are ramping up, just in time for the holiday shopping season. Rogers Communications Inc. is elbowing its way into the burgeoning market with plans to unveil its own mobile wallet, the next evolution of a strategy that kicked off last year, when it agreed to work with Canadian Imperial Bank of Commerce on its mobile payments product. With this product, Rogers is taking a small step into financial services, putting it in competition with the banks, which are launching apps of their own. The announcement comes one day after Toronto-Dominion Bank teamed up with PC Financial to launch its own mobile wallet, following similar offerings from Royal Bank of Canada and Bank of Montreal. Credit card companies are also looking for partners as they develop mobile payment platforms in their growing innovation hubs. MasterCard teamed up with Rogers for its new product. (Source theglobeandmail.com)

Bank of Canada unveils new-look $5 and $10 bills Thursday 
You've seen the new $100 notes, the $50 and even the $20. Now it's time for the rest of them. Thursday, the Bank of Canada will release the latest and last in its series of new, polymer bank notes — the $5 and $10 bills. A ceremony was held at the Canadian Space Agency in Saint-Hubert, Quebec to officially issue the new $5 note. Its illustration, meant to symbolize Canada's continuing contribution to the International Space Station program through robotics innovation, features the Canadarm2 and Dextre on the back of the bill. (Source thespec.com)

Sobeys completes $5.8-billion purchase of grocery chain Canada Safeway

Canadian Tire Profits Climb 11% in third quarter following stronger earnings

Q&A: New Aritzia CMO looks for U.S. growth
After working on the launch of Aritzia‘s e-commerce site nearly a year ago, digital fashion expert Oliver Walsh has joined the Canadian clothing boutique as its first chief marketing officer. The British expat spent the last four years at the helm of his own full-service creative agency called Wednesday, which counts Calvin Klein, Tory Burch, H&M, Armani, Gucci and Chanel among its clients. Read his Q&A with Marketing Magazine here to see how he plans to build the retailer’s profile in the U.S. and when it’s okay to add digital to the in-store experience. (Source marketingmag.ca)

16 Arrested in Canada for Credit Card Fraud
Europol recently announced that a major international network of card fraudsters was dismantled by Canadian, French and German police with the support of Europol's European Cybercrime Center (EC3). As part of Operation Spyglass, on October 29, 2013, the Economic Crimes Unit of the Surete du Quebec arrested 16 people, including the head of the network. Thirteen others were arrested in March 2013 in France and Germany. According to Europol, the group stole card data from at least 30,000 debit cards by tampering with POS terminals and making counterfeit cards with the stolen data, resulting in a potential loss of $12 million (9 million Euros) outside Canada. The average illegal withdrawal was approximately $400 per counterfeit card. (Source esecurityplanet.com)

Halifax Police investigating ORC ring; over $5,000 in merchandise shoplifted from 3 HRM stores  Halifax police are searching for a trio of suspects who shoplifted more than $5,000 worth of Apple TVs and high-end thermostats last month from three electronics stores. On Oct. 10 two Future Shops — one on Damascus Road in Bedford, the other on Gale Terrace in Dartmouth — were hit by two men and one woman working together. The next afternoon the same three are suspected of stealing from the Best Buy in Bayers Lake. Police said the suspects worked with each other inside the stores using wireless communication. In each case they took Apple TVs and Nest Thermostats, leaving the store without paying for the merchandise. (Source cbc.ca)

Airdrie, Calgary grocery clerk kidnapped during robbery  
An Airdrie grocery store clerk escaped harm after she was kidnapped by two men who broke into the business and stole money Wednesday night, say RCMP. Officers went to the No Frills Grocery Store after 10 p.m. to investigate reports of a kidnapping, robbery, break-and-enter, and theft over $5,000. RCMP said between 9:30 p.m. and 10:09 p.m., an employee was leaving the store and getting into her own vehicle when she was grabbed by two men she didn’t know. The men then forced her into her vehicle and drove her to a secluded location where, for half an hour, they threatened her. The victim never saw the men produce a weapon and was not harmed during the ordeal. (Source calgaryherald.com)

Retail Fast Facts: October 2013

Highlights:
• Total monthly retail sales changed by 3.5 percent over the comparable month last year.
Total sales excluding food, automotive and gasoline changed by 3.9 percent over the comparable month last year. (Source retailcouncil.org)

 

Big Data
Sponsored by Verint

People-counting Technology: Beyond the Basics

By Courtney Mamuscia,
Global Communications Director, Verint Systems

People-counting technology has long been used at airports, event venues, retail stores and more. But traditional people-counting systems come with numerous limitations, leading many end-users to look for a solution that goes beyond 1-2-3.

Most people-counting technologies do one of three things:
 


 
Simple video counting, in which the camera tracks the motion of objects of a certain size


 
Stereoscopic camera or laser sensor counting, which tracks the motion of objects above a certain height
Thermal people counting

Each of these methods has an Achilles' heel, however: top-down installation. The technology requires that the camera be placed looking down at people, which helps the video processing software or laser beam to differentiate between two or more people. However, the top-down angle limits coverage to between 6 and 12 feet—which doesn't let the end-user take full advantage of the technology. Worse still, top-down installation means the people-counting camera can't double as a surveillance camera. Because the camera only views the top of each person's head, security officials or analytics technology aren't able to recognize faces.

New people-counting technologies have emerged to move past these limitations. For example, Verint's counting technology available with its Nextiva Video Business Intelligence® platform is field-proven technology that has been deployed by major retailers and banks around the world. It's based on proprietary algorithms that are able to detect a human face or head from a front—as well as rear—view. It detects close to 100 percent of all entering traffic because its detection criteria is based on specific human features, such as hair, eyes and noses. This keeps the technology from mistaking a sun shadow or shopping cart for a person.

This technology should be installed in a location where it will be able to view the door from a distance. This ideal positioning will provide about 23 feet of coverage—twice as much as other systems. Such full coverage can save users money, as fewer cameras are needed for most entrances. In fact, Verint’s counting technology can even be incorporated onto existing camera infrastructure, saving the customer even more time and money.

Even more critical, with Verint Nextiva VBI, a people-counting camera can also be used for surveillance. It has a better view of people entering and leaving, enabling security officers to quickly and easily review the faces of all visitors when needed. This is the type of people-counting technology that modern facilities can use to maximize their investment and understand how to act more proactively—both from a security and operational perspective.

 

Retail Crime News
Sponsored by Sony
Surveillance Video Captures Flash Mob Robberies At 3 Chicago Sports Authority Stores  Unbelievable surveillance video captured flash mobs dashing into store after store and running out with armloads and sometimes entire racks of sporting goods. It has happened at three different Sports Authority stores in the Chicago area. This past Monday in Burbank at just before 1 p.m., five individuals entered a Sports Authority and soon after they were off. Video shows them running out the door with rack after rack of apparel and an employee giving chase. On Saturday at a Sports Authority on Clark Street, a half dozen entered and stole several racks with lighting fast speed. The store chain sounded the siren, saying, “At Sports Authority, the comfort and safety of our employees and customers always remain our top priority.” (Source huffingtonpost.com)

Lubbock police arrest 2 men in Thursday morning Wal-Mart robbery  Lubbock police arrested two men Thursday morning in connection with the robbery of a west Lubbock Wal-Mart after spotting them at another store they believe the two planned to rob. Willingham and Leyva are being held, facing charges of aggravated robbery, according to a Lubbock Police Department. Officers responded to a robbery about 9 a.m. at Wal-Mart, according to LPD Sgt. Lewis. He said Willingham and Leyva stole various items, including electronics and food, from the store. He said the two attempted to steal a 50-inch television when a Wal-Mart employee confronted them outside the store. One of the men pulled a gun on the employee and the two fled. Lewis said. Patrol officers found the suspects at the Marsha Sharp Wal-Mart, both were arrested. Lewis said investigators believe the men were planning to rob the store. (Source lubbockonline.com)

Fort Wayne Police release video of Walgreens robbery suspects  Fort Wayne Police have released store surveillance video that shows suspects robbing a Walgreens early Wednesday. At 1:40 a.m., two masked men entered the store at 10412 Coldwater Road armed with handguns. The store employees were pushed to the floor before being forced to open the cash drawer. According to police, one of the robbers urged the other to shoot the employees, which he did not do. The suspects took the entire drawer and fled. (Source news-sentinel.com)

High-End Boutiques Targeted In String Of Robberies in Hollywood, Beverly Hills and Santa Monica  Authorities are investigating a series of smash-and-grab break-ins at high-end boutiques in L.A. over the last two months. Six stores were targeted in West Hollywood, Beverly Hills, West L.A. and Santa Monica -- including designer labels Saint Laurent Paris and Stacey Todd. The latest robbery occurred on Monday morning at the Phillip Lim boutique in West Hollywood. Elisabeth Weinstock lost thousands of dollars in handbags at her West Hollywood boutique, in and in about 93 seconds, stole about $25,000 worth of merchandise. Weinstock said she found one of her bags being sold on eBay and bought it back. Police are currently looking into that lead. (Source laist.com)

Police seeking to identify men suspected of credit card fraud in Myrtle Beach area  Horry County police are seeking two men in connection with credit card fraud. Police released still photos on Thursday from video surveillance at Marshalls. (Source myrtlebeachonline.com)

Five sentenced in $30,000 bank fraud case after arrests in Clarksville, Indiana  Five people have been sentenced in U.S. District Court in New Albany after pleading guilty to bank fraud and counterfeit credit card charges stemming from what authorities described as an elaborate scheme that stretched from New York to Clarksville. The defendants admitted through plea agreements that 3 suspects tried to use fake credit cards to make purchases at Sam’s Club in Clarksville on April 3. Officers spotted the vehicle at a nearby restaurant, asking the defendants to exit for questioning. A subsequent search of the car and two Jeffersonville motel rooms led police to seize more than 300 fraudulent credit cards, $150 in counterfeit cash and other items. (Source courier-journal.com)

Shaw’s Jeweler’s in Waldorf, Maryland hit with a $5,899 grab and run  The suspect asked to see a 2 Tone 3CT Diamond Ring, valued at $5899.00. The sales associate removed the ring from the case and started to show the suspect the ring, the suspect grabbed the ring from the associates hand and fled the store. There were no injuries. Charles County Sheriff's Department and Mall Security were notified.

Leader of smash-and-grab ring that targeted high-end stores in VI, MD, PA and DC to be sentenced  A man who prosecutors termed a “leader and organizer” of a group that terrorized high-end retailers from the D.C. area to Pennsylvania with a spate of smash-and-grab robberies is scheduled to be sentenced Friday, just as federal authorities are beginning court proceedings against several others they allege worked with him. Prosecutors have asked that 34-year-old Walter Douglas spend at least 21 years and 10 months in prison, arguing in court papers that he played a pivotal role in managing a group that committed 28 robberies of high-end retailers in Northern Virginia, Maryland and Pennsylvania from last year through early this year. (Source washingtonpost.com)

Employee at Pret A Manger store in NYC arrested for refund fraud totaling $17,000  A female staff member of a Pret A Manger store in Lower Manhattan was arraigned in Manhattan Criminal Court Wednesday, over the alleged theft of $17,009 from the store between Aug 16, 2012 and July 12, 2013. Her employer had audited the refunds completed at the store during June, and found that several hundred dollars worth of transactions were carried out when no customers were in the store. Prosecutors said Rivera had carried out more than 100 refunds over the 11-month period, putting the refunded money onto her debit card. Rivera’s case will go before a grand jury on Dec. 18. (Source theepochtimes.com)

NYPD seeking 4 suspects in Queens jewelry store robbery on Halloween  The NYPD has asked the public for help in tracking down four individuals wanted in connection with a robbery at a Queens jewelry store. At 6:35 p.m. on Halloween, the suspects walked into the Virani Jewelers on 37th Ave and announced a robbery. A suspect whose face was covered by a Halloween mask, brandished a firearm and forced an employee into the back office to open a safe while two other suspects gathered jewelry and a fourth guarded the front door. The suspects fled the location with an undetermined amount of jewelry. (Source cbslocal.com)

Stanton, Kentucky Police search for thieves caught on camera stealing from Ace Hardware store  Police are looking for a group of thieves who stole a trailer and pressure washer from a hardware store while employees were inside. The theft happened Monday evening while the store was still open. The employees at the ACE Hardware in Stanton were minutes from closing when the owner noticed the back gate was still open. (Source wkyt.com)

Postal worker arrested on mail, credit card fraud charges in Palm Beach, Florida  The Palm Beach County Sheriff's Office Thursday announced the arrest of a U.S. Postal Service letter carrier accused of stealing credit cards from eight people and using the cards to make purchases totaling $13,981. Alzet Parker, 51, of West Palm Beach, was arrested Oct. 30 on charges of mail fraud and credit card fraud. Parker, a 20-year veteran who works as a "floater"in the Margate area, would feel the envelopes for a credit card inside. She then used the cards at gas stations, Home Depot, Walgreens, Target, Burlington Coat Factory, Publix and bars and restaurants mostly in Palm Beach County. (Source sun-sentinel.com)

Tamarac, Florida Woman Hoarded Over $275,000 Worth of Counterfeit Goods, Purses in Preparation for Black Friday  Detectives arrested a Tamarac woman who got ready for Black Fhttp:ver $275,000 worth of counterfeit goods – including fake purses from Chanel, Gucci and Michael Kors – that she intended to sell, authorities said. Rajwante Rambharat, 55, had more than 500 counterfeit designer items stockpiled in her home, the Broward Sheriff’s Office said. Among them were counterfeit versions of purses from Coach, Hermes, Louis Vuitton, Prada and Salvatore, the agency said. (Source nbcmiami.com)

An alert P.C. Richard’s Electronics employee nabs a credit card fraud/robbery suspect in Lawrence, NJ 

Four arrested after armed robbery at Pro Club T-Shirt in San Bernardino, CA

Man arrested after Racine, Wisconsin auto parts store robbery

Selma, Alabama downtown jewelry store the victim of a smash and grab

Suspect sought in robbery of Radio Shack in Palm Harbor, FL

Suspect sought in Walgreens Long Island robbery

 

ORC News
Sponsored by Protection 1

Buffalo woman banned from Niagara Fashion Outlets after $4000 theft plea  A woman who was arrested after the Aug. 13 theft of more than $4,000 worth of merchandise from a store in the Fashion Outlets mall in the Town of Niagara agreed never to enter the mall again, as she pleaded guilty Thursday in Niagara County Court. Dominique L. Bradshaw, 18, of Dutton Avenue, Buffalo, pleaded guilty to a reduced charge of petit larceny and was scheduled for sentencing Feb. 3 by County Judge Matthew J. Murphy III. Felony charges remain open against co-defendant Derrick J. Nailor, 57, of Simon Street, Buffalo. Two others involved got away and have yet to be identified. The theft occurred at Saks Off 5th store. Assistant District Attorney Peter M. Wydysh said the stolen items featured “True Religion jeans, mostly.” Bradshaw lined her purse with metal foil to get past the sensors at Saks, a prosecutor said at her arraignment. (Source buffalonews.com)

Sacramento County, California man pleads guilty to mail theft ring Natomas man has pleaded guilty to several felonies including possession of stolen mail. Tony Nhiachong Khang, 28, of Natomas, pleaded guilty to being a felon in possession of ammunition, bank fraud, and aggravated identification theft charges, according to a press release issued Wednesday by U.S. Attorney Benjamin B. Wagner. Khang was charged with these crimes in May 2013 and faces a sentence of up to 40 years in federal prison. (Source natomasbuzz.com)

Conyers, Georgia Police investigating a hair weave smash and grab  Thieves made off with thousands of dollars worth of stolen hair weave early Thursday morning in back-to-back burglaries at two Conyers beauty supply stores. The first burglary happened just before 6 a.m. Nov. 7 at the Sunny's Beauty Supply in Conyers Square. Conyers Police recovered video surveillance footage that show a male suspect smashing the store's glass door to get in the business. (Source rockdalenews.com)

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this  national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

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Recognize the characteristics of millennial learners and consider how these characteristics impact training design and delivery.

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Identify the characteristics of ideal learning environments for millennials and understand how you can transform your current environment to meet the needs of millennial learners.

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Assess how well you meet millennial learners’ criteria for the ideal educator, trainer or leader.

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Your Career
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Delegating Well Gives You a Competitive Advantage  Every business thinks of ways it can become better, gain an edge over the competition, and thrive in this changing society. You may gain this advantage if you can learn how to effectively delegate, and enable your employees to get things done. Follow these steps and watch your organization transform. (Do you have what it takes?)

17 Daily Affirmations for Managers
It can take a toll on yourself, being a manager; you're responsible for how well your employees do, and your company, you make tough decisions, and burdens often fall on your shoulders. Use these daily affirmations to think about, and feel uplifted day to day. (The best business is common sense)

3 Ways to Boost Your Leadership Agility
To be a successful leader, or even have a successful team, you have to know how to respond quickly to things that may come up, and act even quicker. Changes happen fast and even unexpected, but it's how you handle them that proves you a good leader. To handle everything that will get thrown your way, you need to be agile, and here are three areas to focus on. (Stick with your gut)

How to Get More Respect as a Manager
Are you having trouble getting the respect you deserve? You're in the same boat with a lot of other managers, but there is something you can do to improve it! Respect is key to growing your career success, so follow these tips to make sure you are getting it. (Remember, it is earned)

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Tip of the Day
Sponsored by Vector Security

Owning your mistakes is a critical element of self development. For without ownership how can anyone truly grow and change. Having the courage to face it and admit it and discuss it leads to respect and a sense of trust from those around you. To deny or to ignore merely feeds a lack of confidence not just from the group around you but also in yourself as well. Because at 2 am there is no denial, and once revealed, it stays with you.

Just a Thought,
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