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November 12, 2013

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Spotlight on Leadership
 

7-Eleven Serves!


Corporate Asset Protection Team Members help Dallas-area charity serve
meals to the homeless

On November 9, more than 50 corporate associates and family members from 7-Eleven joined the non-profit The SoupMobile in creating meals for the homeless. The organization serves more than 200,000 meals every year to the homeless in the Dallas area. The Corporate Asset Protection Team joined the group to build about 1,200 sandwiches that included chips and cookies. Many of the associates' family members joined as well. It was an awesome event, and Team 7-Eleven Together is Making a Difference! #7elevenserves

The SoupMobile also shelters the homeless in their eight group homes in a program called SoupMobile Village. And every year the SoupMobile takes 500 homeless men, women and children off the streets of Dallas and puts them up at the spectacular downtown Dallas Omni Hotel for Christmas. You can find out more about the SoupMobile by going to www.soupmobile.org.




Thank you to Byron Smith, Corporate AP Manager, Acquisitions & Supply Chain, 7-Eleven,
for submitting the article and picture.

 

News Brief
Sponsored by WG Security Products, Inc.

Security Breach - 60,000 Supervalu customers may have had their payment card details hacked  It emerged last night that a security breach, involving the retailer's Getaway Breaks loyalty programme, is more serious than initially thought. On November 4, Supervalu reported to the Data Protection Commissioner that the system through which its loyalty programme customers book short breaks had been compromised. The supermarket now believes there is a high risk that a third party accessed the payment card details of up to 62,500 customers who made Getaway Break bookings between January 2011 and February 2012. (Source breakingnews.ie)

New PCI Data Security Standards take effect Jan.1, 2014  Version 3.0 of the PCI Data Security Standards (PCI DSS) and Payment Application Data Security Standard (PA-DSS) has been published and will become effective on January 1, 2014. The PCI Security Standards Council (PCI SSC), a global forum for the development of payment card security standards, published version 3.0 to its website, but version 2.0 will remain active until Dec. 31 to ensure adequate time for organization to make the transition. (Source chainstoreage.com)

How Many Data Scientists Does the World Really Need?  The buzz is all about 'Big Data' and how best to use it to generate actionable intelligence. To do this, companies will need to hire loads of highly trained, highly paid data scientists -- or will they? In reality, most firms will address their big data challenges by leveraging data analytics technology and training employees they already have to turn big data into smart data. "A lot of companies don't actually have big data problems -- they have smaller challenges," Herbert says. Many of these data challenges crop up between IT and other departments such as marketing, finance, and business operations, as SMBs uncover their true business objectives and figure out how to make raw data into actionable intelligence, he says. (Source cio.com)

ICSC survey says consumers will start holiday shopping early  62% of consumers surveyed planning to finish their gift buying on or before Dec. 16, according to the International Council of Shopping Centers. (Source retailingtoday.com)

Walmart salutes veterans with 20,000 Jobs and help for the holidays  In observance of Veterans Day, Walmart has hired more than 20,000 veterans since the launch of its Welcome Home Commitment earlier this year on Memorial Day. (Source wrcbtv.com)

Illinois Taxes Could Sway Office Depot to Stay in Florida

Wal-Mart Black Friday Deals, Starting at 6 p.m. on Thanksgiving

Target Stores to Open at 8 p.m. on Thanksgiving for Black Friday Deals

As teens turn from malls to phones, brick-and-mortar brands are suffering

Food Lion Reopening 169 Improved Stores in N.C. and S.C.

How to help customers avoid account takeovers
The Merchant Risk Council gives tips for merchants to share with their customers. Retailers must help educate consumers in order to combat that type of fraud, which is becoming more common, the council says. The Merchant Risk Council suggests that retailers share the following tips with customers to help them keep their data safe: •Do not use the same user name and password for an e-mail account as for e-commerce site accounts. •Do not share login information with anyone. •Do not use passwords that are easy to guess, including ones based on information that can be found easily on a social media account. •Do not click on links in e-mail receipts for purchases you did not make, and contact the merchant immediately when you receive one. (Source internetretailer.com)

Kroger Dairy Plants Recognized for Worker Safety  The International Dairy Foods Association named nine Kroger dairy facilities winners of the IDFA Dairy Industry Safety Recognition Awards and Achievement Certificates. Kroger is committed to continually improving the overall safety of our associates and we are so proud of these nine facilities for their hard work to deliver a safe work environment for all employees," said Erin Sharp, Kroger's group VP of manufacturing. "We appreciate the IDFA's recognition, which highlights our objective to be the safest company in America." (Source progressivegrocer.com)

A closer look at Smartrac & Motorola’s licensing deal with Round Rock - the RFID world may open up now  The industry continues to digest the patent licensing agreement that Motorola Solutions and Smartrac NV signed with Round Rock LLC on Monday. The deal is the biggest to date for Round Rock, which began suing Macy’s, American Apparel and other users of RFID almost two years ago. The announcement by Smartrac and Motorola Solutions is certain to spark an acceleration of new deployments, specifically in retail, where the tagging of apparel and other specialty items has soared over the last two years. It’s well known that many retailers have slowed or curtailed deployments over the past 12 months because of the uncertainty surrounding the Round Rock issue. Round Rock now has agreements in place with five RFID solution providers, including Checkpoint, Intelleflex and UniLabel. Pfizer also has an agreement in place. Round Rock, however, is far from finished. (Source rfid24-7.com)

New Book Details A Terrible Murder Next Door - in the Lululemon store in 2011 in Bethesda, Md., - Where a Lululemon employee brutally kills her supervisor and the Apple employees heard the screams from 320 box cutter slashings  The night in 2011 when Jayna Murray was murdered in a Bethesda (Md.) Lululemon store, her screams were audible to Apple store employees next door. Now a new book about her murder and the subsequent trial of her killer explains why neither Bethesda Row store manager Jana Svrzo nor two security guards dialed 9-1-1 to report the noises—they believed it was just “drama” or some other easy explanation. Sadly, it was not. The next morning an arriving Lululemon employee opened the store and discovered Murray’s very bloody body. (Source ifoapplestore.com)

Study: The Impact of Information Technology Monitoring on Employee Theft and Productivity  The D&D Daily & LPNN to interview Professor Lamar Pierce, Washington University, co-author of this recently published study at our upcoming NYC dinner party. Filmed in front of a live audience this study clearly demonstrates the impact surveillance has on employee theft and productivity. Being one of the few ever conducted it should provide the viewers and attendees with invaluable information that can be used to substantiate further delpoyment and help expedite the further investment in IP cameras.

Quarterly Same Store Sales Results

Canada's Shopper Drug Mart Q3 up 2.2% with sales up 2.4%
Sport Chalet Q2 down 2.5% with sales down 5.2%
 


Shrink Cost Retailers $112 Billion, averaging 1.4% of Sales


Global Retail Theft Barometer Shows Shoplifting, Employee Theft, Organized Retail Crime on the Rise in the U.S. and Across the World  Today, Checkpoint Systems and Euromonitor International released their 2012-2013 Global Retail Theft Barometer, a massive annual study for the Loss Prevention industry consisting of interviews conducted in 16 countries among retailers covering 160,000 stores - representing $1.5 trillion in sales in 2012. According to the report, shrink, comprised of shoplifting, employee or supplier fraud, organized retail crime and administrative errors, cost the retail industry more than $112 billion globally last year, representing 1.4 percent of retail sales, on average. Shrink is on the rise in most countries with increases noted in shoplifting, employee theft and organized retail crime. The lowest shrink rates were recorded in Japan (1 percent of retail sales), followed by Hong Kong, Australia and Germany (1.1 percent). The U.S. came in at 1.5 percent of retail sales. The highest rates were recorded in Brazil and Mexico (1.6 percent). Global retailers blamed lagging economic recoveries and organized retail crime for high theft rates. The cost of shrink to U.S. shoppers averaged $300 per household.

Watch this teaser video to hear researchers from Euromonitor International talk about some of the more significant findings from this year's Global Retail Theft Barometer. Also, be sure to look for Checkpoint's "Factoid of the Day" sidebar banner each day in the D&D Daily to learn little nuggets of information professionals in the retail LP industry will find useful. To get your electronic copy of the entire report, click here.




 

 

 

IOBSE Recognizes Brad Brekke with Lifetime Achievement Award & Life-time membership

From the early beginnings Brad Brekke was one of the first senior Asset Protection executives in the entire retail industry to recognize and become fully engaged with the International Organization of Black Security Executives. Understanding the importance of diversity Brad steered Target's support and involved his teams members and invested his personal time by presenting at the IOBSE's annual spring conferences. Brad would send a number of his team members to the conferences for development, mentoring, and to be mentored by others. He also supported his teams hiring the students that attended the annual conferences and made it a priority to get them in the career pipeline of Target and ultimately our industry.

Brad was one of the groups strongest supporters, and very often saying to Keith White, just tell me what I need to do to support your organizations mission. It's Industry leaders like Brad who's supported IOBSE behind the scenes not just financially, but with his time and team that made the organization into what we are today. I remember on one occasion, Brad hosted the IOBSE Spring Conference in Minneapolis at Target headquarters, but didn't stop there, he recruited some of Target's best executives to speak at our conference. On behalf of IOBSE we would like to wish Brad Brekke the very best in this next chapter of his life.

A message of Thanks from IOBSE

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Leadership & Development Series:

Retail Industry Leaders Association
Interview with Lisa LaBruno, Part 2

In part two of this two-part episode, questions are answered from members of the RILA Horizons Committee. Brand Elverston, Director of Asset Protection Strategic Initiatives at Walmart, talks about how the Technology Priorities Document is a driving force to him as a retailer, and the progress he has seen since its launch. Orlaith Murphy, Senior Director of Loss Prevention Operations for Gap Inc., also describes what her vision is of the future of the TPD and its impact on the retail industry. Filmed January 2013.





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Retail Crime News
Sponsored by Sony
Police Seek identity of Suspect In 7 Jewelry Store Robberies in Manhattan, Brooklyn, and Queens  In each case, the robber entered the stores armed with a handgun, while two or three others jumped over the counter and stole jewelry, police said. (Source cbslocal.com)

Peel police find stolen tractor-trailer with $50,000 of electronics in it in Peel, Ontario, Canada  Peel police have two people in custody after finding a stolen tractor-trailer on Monday morning. Police say the truck, which contained about $50,000 of electronics, was stolen from a yard in Mississauga on Saturday. (Source citynews.ca)

Serial jewelry store robbers caught on camera in New York City  Police are searching for a serial robber and his accomplices who are targeting jewelry stores across three New York City boroughs, and they're hoping new surveillance video will lead to an arrest. Cameras recorded the man who police say has held up stores in Manhattan, Brooklyn and Queens. It probably never occurred to him when he came in that the young saleswoman would fight back. When he started stealing the gold, Pi Yun Lee went after him. He threw her to the ground, and his accomplice hit her in the head with a gun. Still she fought back, even pulling the hoodie over his head. The two armed men were no match for her, and they got out as quickly as they came in. (Source abclocal.go.com)

Gordon’s Jewelers in El Paso, Texas hit by distraction Team  On Sunday at 4:45pm a man and woman entered the store and began shopping for wedding ring, telling the sales associate that her ring had been stolen. The couple looked at multiple rings very quickly and when they left without making a purchase, the 1 ½ ct. princess cut diamond solitaire ring, valued at $13,999.99 was missing.

Kay Jewelers in Marion, Ohio the victim of a $1099.00 Grab and run  The sales associate had an instinct that something was wrong, seconds later she was right. On Sunday at 4:39 a male customer walked into the Kay’s store in The Shoppes at Eastlawn. Once the suspect had the 1/3 ct engagement ring in his hand, he fled the store.

Piercing Pagoda in Citrus Heights, California hit with a $1399.98 Grab and run; suspect may be connected to a Long Beach theft  A male suspect asked to see two 24” pave Figaro gold chains, once displayed the suspect grabbed the chains and fled. A similar incident, possibly the same suspect, occurred November 6 in Lakewood, CA and another in Long Beach on Oct. 28.

Three stolen Puppies returned to a St. Louis Petland Store by a bearded mystery man  A woman believed to be responsible for the theft of 3 puppies from 3 separate Petland stores, did not come forward, but instead a mystery man asked a customer going into the St Louis store to carry in a create of puppies. The Petland Manager believes the media attention was the reason the thief returned the puppies, valued at nearly $1000 a piece. (Source fox2now.com)

Former Sherwin William store employee and 2 others indicted on burglary charges in Batavia, Illinois  An employee of a paint store and two others who conspired to burglarize the store have been indicted by a Genesee County grand jury. The three are accused of stealing cash from the Sherwin Williams store on June 1. Rebecca Morse, 21, was the first to be arrested after a city police investigation into the burglary. Her arrest led to charges against Elmore, 22, and Adkins, 22. Police at the time said Morse, an employee at the store, gave keys and information to the two men, who later went into the store and stole money. (Source thedailynewsonline.com)

Ottawa robbery case could help determine future of mandatory gun sentences in Canada  The case of a robber who ambushed employees of an Ottawa grocery store with a pellet gun is among six cases that will be decided Tuesday by Ontario’s Court of Appeal in what could be a landmark decision on the constitutionality of mandatory minimum sentences for gun crimes. The stakes are high for the Conservative government’s justice agenda, since a decision finding the sentences unconstitutional would effectively strike down the sentences in Ontario. But no matter what the Ontario appellate court decides, all roads lead to the Supreme Court, said Kent Roach, a University of Toronto professor and Prichard Wilson Chair of Law and Public Policy. “If the government loses tomorrow, I expect that they will appeal very quickly to the Supreme Court,” said Roach, since the federal government is “obviously committed to mandatory sentences” and the Supreme Court has sent strong signals that mandatory minimum sentences are a matter for Parliament to decide. (Source ottawacitizen.com)

Anne Arundel County, MD., police - 4 retail robberies & one attempt in 24-hour period

WinCo Foods Loss Prevention agent bitten and elbowed during an apprehension of a female suspect; charged with robbery in Kennewick, Washington

Bayonne, New Jersey shoplifter threatens a Walmart Manager with a needle to escape

Dollar General suspect charged in Atlanta for the robbery of the store in Coker, Georgia

 

Press Releases
 



Vector Security Welcomes Jeffrey M. Bates as
Chief Operating Officer

Executive leader to oversee branch functions and operational support.

PITTSBURGH, PA, November 12, 2013 – Vector Security, Inc., one of North America’s top electronic security companies, has expanded its executive team with the addition of Jeffrey M. Bates as Chief Operating Officer.

Based in the company’s corporate services office in Warrendale, PA, just outside of Pittsburgh, Jeff is responsible for all branch functions as well as operational support.

He joins Vector Security from United Technologies, where he began as a regional operation manager in 2010 and was later promoted to manager of operations. Prior to that, he was director of operational excellence at Ingersoll Rand Security Technologies.

“We are extremely pleased to have Jeff on board as part of our executive leadership team,” said Pam Petrow, Vector Security President and CEO. “He brings a wealth of knowledge in the security and IT industries, as well as strong business and financial acumen. We look forward to his contributions as COO.”

Jeff holds a BSBA in business management from Grand Valley State University in Allendale, MI. He has also completed the Darden Executive Education Program in Strategic Leadership at the University of Virginia.

About Vector Security
For more than 40 years, Vector Security, Inc. (www.vectorsecurity.com) has been a premier provider of intelligent security solutions tailored to the needs of the customer. Headquartered in Pittsburgh, the company offers a full suite of electronic security services for residential, business and national account customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a mutual insurance company founded in 1752, and currently provides costeffective, technology-based security solutions to more than 270,000 homes and businesses.

Contact:
Art Miller
Vice President, Marketing
724-713-8176

 

EHS & Safety
 
ASC 2013: Workplace Bullying – Even the NFL Isn’t Immune  In this session at the America's Safest Companies Conference, the problems of workplace bullying were addressed. Dr Gary Namie said that workplace bullying is "the silent employee health hazard", the steady cumulative exposure to name-calling, harassment, maybe threats can have a drastic toll on the victim. Namie says that an employers actions can help mitigate the health-harming effects of bullying, if only they would act on it. He outlines a list of ways employers can approach workplace bullying, including the creation of an anti-bullying policy and educating all management, executives and staff as bullying could happen to anyone. (Source ehstoday.com)

ASC 2013: Workers Gone Wild – Strategies for Handling Workplace Violence and Other Threats  During this breakout session at the ASC Conference, experts urged employers to create policies and procedures that address workplace violence, and other catastrophic events, and to stick with those policies. Steve Davis, president of the risk-management consulting firm GRM Inc, emphasized the importance of developing a contingency plan that would address how a company would recover if workplace violence ever happened. A key element of this plan would be in creating a workplace response team which would investigate possible threats and decide how to handle them. (Source ehstoday.com)
 

ORC News
Sponsored by Protection 1

Knoxville Police using Data to track patterns of thefts  The Watchful Eye on Thefts report for the week of Nov. 5-12 follows along a well-established pattern from previous weeks of both where incidents occurred and the nature of those incidents. For example, larcenies once again showed up en masse in the Fort Sanders/University of Tennessee area, while crimes such as pickpocketing and shoplifting formed patterns around the most well-trafficked shopping centers and areas. (Source knoxnews.com)

Shoplifting parent leave 2 children behind in a Walmart store in Dallas  Police said a suspected shoplifter left behind two children at a Dallas Walmart location on Monday. According to police reports, Monica Leann Meza stole DVDs, cups, sweaters, shoes, cans of Starbucks coffee, and a hairbrush and then tried to escape police in a silver Buick. Meza allegedly left behind two children -- a 3-year-old boy and a 4-year-old girl -- at the store while she fled in the vehicle. Meza was caught in the parking lot of the Walmart after the theft and all the items were returned to the store. (Source nbcdfw.com)

Lancashire, England shoplifter focused on paper goods; Tesco was the #1 target  When shops are targeted by thieves, it is often for expensive items which can be easily sold on. But cops were left amazed when they discovered this incredible haul in an alleged shoplifter's home. Bizarrely, dozens of toilet rolls and printer paper were discovered among the huge hoard in Chorley, Lancashire. The alleged thief was clearly a fan of Tesco, with dozens of items from the supermarket giant pictured. The picture was tweeted today by Chorley Police, who said its officers discovered the haul on Saturday. A 36-year-old woman has been arrested on suspicion of shoplifting and has been bailed while enquiries continue. (Source mirror.co.uk)


 


As reported by the D&D Daily.
Follow our analysis all week for more ORC statistics.
 

 

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this  national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

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Chad Rusk, LPC was named District Loss Prevention Manager for Stage Stores Inc.
Dickson Amoah was named Regional Loss Prevention & Safety Manager for Sleepy's.
Amber Scoggin was named Loss Prevention Manager for Louis Vuitton.
Saundra Smith was named District Loss Prevention Manager for Big Lots.
John Trumble was named Regional Loss Prevention Manager for Tilly's.
Cliff Zagala was named Regional Loss Prevention Manager for CVS Caremark.
David Sanford was promoted Regional Manager, Emerging Leader for CVS Caremark.
Nick Jacobson was promoted District Loss Prevention Manager for Kohl's Department Stores.
Dennis Shanley was promoted Area Loss Prevention Manager for Lowes Home Improvement.
Craig Gassert was promoted Area Loss Prevention Manager for Lowes Home Improvement.

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Your Career
Sponsor this section of the Daily
The Most Important Body Language Signal for Success  Good posture isn't just good for your healthy, helping align your spine and holding your head up, it can also help you reach success in your career! Your posture affects how people perceive you, as well as how you view yourself. It can make the difference between being uninterested and confident. (Sit up straight)

Is Working on Weekends the Secret to a Successful, Happy Work-Life Balance? Most people would probably say that's crazy! However, this could work for you, if you do it within some limits. For those people who love what they do, working weekends doesn't seem like work, and it allows them to get more accomplished. (Work is part of life)

9 Ways to Win Over Your Boss
We go through our lives trying to win over people; teachers, our parents, coaches, so when we arrive in the workforce, it's natural to want to win over our bosses. Besides, we're at work more often that home, usually. Follow these nine tips to help you win over your  boss, and hopefully help you in the long run. (Don't just do your job, do it well)

How to Make Yourself Rejection Proof
We all fear rejection; we, as humans, are social animals, and it's the relationships, and social interactions that we thrive on. If there was a way to inoculate yourself so you could pursue your dreams, without that fear of rejection, would you do it? What if it required hearing no a bunch of times? (Try this man's project of "Rejection Therapy")

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Tip of the Day
Sponsored by Vector Security

Progress or moving forward has as much to do with which way you're facing as anything else. If you stay focused on facing your customer and not your internal team then you might find success is a little closer than you think. This goes for the vendor and for the retailer, as we all have customers to serve both internally and externally. And while it's impossible to always stay facing them the mere thought of it will bring you back a little faster if you just remember that your ultimate success is driven by your customers whether its individual stores or companies. Much too often we all tend to get lost in the politics of our inner group and use it as a means of avoiding having to accomplish difficult tasks. But all you've got to remember is to turn around and face the customer and then you'll be back on track getting things done and moving forward.

Just a Thought,
Gus Downing


Gus Downing

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