|November 13, 2014|
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Retailer Breaches Put Spotlight on Vendor Contracts
The report last week that Home Depot Inc. had information of more than 50
million customer accounts stolen, after hackers swiped a password from one of
the retailer's vendors, is bringing back into the spotlight contractual language
defining who is responsible for a breach and what happens in its aftermath. Last
year's Target Corp. data breach also saw hackers enter the retailer's computer
network via the network of a third-party contractor. The two incidents are
serving as a strong reminder for companies to review the liability protections
in their vendor contracts, said Bob Brewer, an attorney at Bass, Berry & Sims in
Nashville, Tenn. Companies need to make sure vendor agreements have spelled
out in great detail the minimum security requirements for vendor partners.
Contracts should include auditing provisions both to make sure vendors are doing
what they said they would do and that their systems are capable of protecting
data in the manner the contract specifies, said Mr. Brewer. Once such
provisions are in place, it's important for companies to utilize them, said Mr.
Brewer, recalling instances where companies fought to include audit language but
never conducted any audits. Companies also need to educate vendors about
security measures, and have the vendors educate their employees about the
importance of protecting data and maintaining privacy, he said. Liability
can be a contentious issue. Companies want vendors to accept unlimited liability
for costs that come from breaches. Vendors say they shouldn't be the insurance
policy for a company, especially when the cost of a contract can be dwarfed by
the costs associated with fixing a breach, notifying customers and other
affected parties and dealing with any lawsuits that may arise, Mr. Brewer said,
"especially if it is not something they can protect against."
Many Major Retailers Behind On Fraud-Deterring Chip Technology Target
and Home Depot have beefed up security in other ways, but said their chip card
terminals won't be ready to accept EMV cards until next year. Kmart said only
that it is "taking the necessary steps" to incorporate the technology, but gave
no time estimate for when it will be available. And despite reporting as many as
1.1 million cards may have been exposed in its data breach last year, Neiman
Marcus said only, "We are not conducting any interviews on this topic."
Interestingly enough, Walmart - which hasn't had a customer data breach - is the
only major retailer that does have an EMV system. But the question remains as to
how much customers care about data protection, and whether it will actually
affect how they shop.
JCPenney dramatically narrows loss, as Q3 revenue slips
JCPenney Co. Inc. managed to shrink its third quarter net loss more than Wall
Street expected in the third quarter of fiscal 2014, but missed projections with
weaker-than-expected net sales. Penney reported a net loss of $188 million,
narrowed from $489 million the same period a year earlier and significantly
smaller than analysts had forecast. The results are considered a weighty step in
the right direction by industry watchers and Wall Street analysts. Same-store
sales were flat for the third quarter, as revenue slipped 0.5% to $2.76 billion,
from $2.78 billion last year.
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A truck driver and his buddy who stole more than $470,000 worth
of designer merchandise from his delivery route, then sold the items online,
pleaded guilty to their crimes this week. Gewan Ramtahal, 36, of Miramar, and
former Hollywood resident Debbie Caricola, 59, were arrested earlier this year.
Ramtahal's job was to deliver designer Tory Burch creations to authorized stores
but he admitted he stole more than 1,500 items from the truck and shipped them
to Caricola's new home in Kannapolis, N.C. in 2012 and 2013. Caricola then
listed the items for sale at discount prices on eBay and shared some of the
profit with Ramtahal. Authorities seized more than $200,000 from their bank
accounts and unsold designer shoes, purses and jewelry from their homes.
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"The New Customer
Ted Potrikus, Exec. VP and Director of Gov't Relations for the Retail Council of New York State, discusses the new Customer Bill of Rights, which was drafted and implemented last holiday season after high-profile accusations of racial profiling in NYC stores shook the retail industry, causing every LP program in the country to review its practices and policies. Ted talks about the NYPD's stop-and-frisk policy, his interaction with civil rights leaders and how the LP industry can move forward in a positive way from this hot-button issue.
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Security concerns may influence online shopping season for 2014 Consumer concerns about online security and privacy could impact shopping behaviors for the 2014 holiday season, a recent survey reveals. According the results of a Web.com Group report, 25% of respondents would be likely to change their online shopping behavior and 32% would seriously consider changing their online shopping behavior compared to 2013. The survey also shows that consumers are more than twice as concerned about online security at large retailers (27% concerned) than small business retailers (12% concerned). Because of security worries, 65% of consumers are influenced to shop more on small business websites for 2014's holiday season. thepaypers.com
Online fraud cases and financial losses register growth According to a study by ReportsnReports.com, industries having monetary transactions are the prime target of fraudsters. Banking, financial sector, insurance, and public sector are among such industries and hence demand for solutions is significantly high in these industries. Retail, telecommunications, manufacturing, transportation, real estate, healthcare and education are other industries where penetration is observed to be high. Findings reveal that the rise in online transactions fraud attacks, cards-related fraud attempts and insurance claim fraud are the prime factors which are driving growth rates in banking and financial services, insurance, and retail sectors. Authentication would remain major revenue generating pocket but fraud analytics would be rising at higher growth rate. thepaypers.com
Study: Amazon doubles overall e-commerce same-store sales in Oct.
Index says Walgreens, Amazon, Pizza Hut and eBay have the best retail apps
How Macy's combines fashion, mobile technology to target younger shoppers
Ringleader in $1.1 million ID theft ring pleads guilty, facing 245 years in
prison The ringleader of a Philadelphia bank fraud and identity theft
ring pleaded guilty today to a laundry list of charges after five days of a
trial. Benjamin "Shaft" Easley, 36, admitted his role in a scheme that stole --
or attempted to steal -- more than $1.1 million from a group of local banks,
federal prosecutors said. Easley, of Drexel Hill, obtained the personal
information of bank customers and recruited a dozen "check runners" who were
given counterfeit IDs. The runners were sent banks throughout the region to cash
bogus checks, conduct fraudulent withdrawals or make illegal wire transfers from
the accounts of their victims. The scheme, which began in Nov. 2009, came to an
abrupt end in Dec. 2011 when Easley was arrested attempting to conduct a bogus
transaction at a Radnor Township bank. Today, Easley pleaded guilty to seven
counts of bank fraud, 15 counts of aggravated identity theft and one count of
conspiracy. He faces up to 245 years in prison and a fine of up to $11 million
when he is sentenced.
'Lowe's ladies' nabbed in Alton, IL
Lowe's Loss Prevention and city Police Wednesday expected an alleged, prolific ring of four St. Louis female shoplifters to return to Alton, then nabbed them as they left the store. "Four (women) have been hitting Lowe's stores in the past couple of weeks, they have taken about $3,000 in merchandise from each of the stores" said Chief Jason "Jake" Simmons of the Alton Police Department. "They have been hitting all the Lowe's stores in the area (region) - Bridgeton, St. Charles, O'Fallon (Mo.), Fairview Heights, Maplewood, Kirkwood, Glen Carbon and Granite City." It is possible the women may have stolen from other similar hardware stores, as well, he said. "I give credit to Lowe's security department, I applaud them," he said of the company's investigation that resulted in the women's arrests Wednesday afternoon. Since the group operates in a geographic pattern, Simmons said Lowe's security team expected them to come back to Alton on Wednesday afternoon. Lowe's security staff - including the Alton store's loss prevention manager Rich Brown, retired East Alton police chief - met with Alton police to work out details of the impending bust. Lowe's subsequently brought in a number of its security guards inside the store to await the women's arrival. thetelegraph.com
Shoplifter hid baby formula in her dress; Rocklin, CA Police say they busted an ORC operation. The thieves targeted containers of baby formula, which can retail for between $20 and $30. Last Friday, Rocklin police responded to a call from the loss prevention team at a Bel Air grocery store in the 2300 block of Sunset Boulevard. As officers arrived, two people got away in a vehicle. A third was taken into custody at the scene, police said. Elena Zatreanu, 32, was booked into the Placer County Jail on suspicion of conspiracy, shoplifting, possession of burglary tools and presenting false identification. Zatreanu was wearing a "a booster dress" at the time of her arrest, which is a dress with specially designed pockets or areas for hiding stolen goods, said Rocklin police spokesman and Capt. Lon Milka. The crew was attempting to steal about $1,000 worth of baby formula likely with the goal of reselling it online or at local flea markets, Milka said. According to a Rocklin PD Facebook post, officers "quickly discovered the theft was related to numerous other organized retail crimes throughout the Sacramento Valley and (the) Bay Area." kcra.com
Man arrested for theft of more than $2K in turkeys from Kroger An
Arkansas man has been charged with a pre-Thanksgiving time theft accused of
selling frozen turkeys from Kroger without the store's permission, police said.
James Frazier, 52, of Marked Tree, Ark., has been charged with theft of property
between $1,000 and $10,000. According to an affidavit, Kroger contacted
detectives with the Memphis Police Cargo Theft Task Force and told officers that
the suspect, a general manager at Americold, was allegedly selling their turkeys
from the refrigerated warehouse business in the 2300 block of Spottswood without
the store's permission. The Kroger employee posed as a member of a church and
arranged to buy the turkeys from Frazier at Americold. Once at the business, the
suspect brought out 50 cases of frozen turkeys on a fork lift to load on a
truck, according to police. Detectives moved in and the turkeys valued at
$2,609.17 were seized and officers arrested Frazier. Frazier told police that he
made an arrangement with an associate named "Gus" to sell the 50 cases of
turkeys to a church and that he would receive a portion of the money.
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Police Shoot and Kill Carjacking Suspect at Concord, CA Mall Officers shot and killed a carjacking suspect who they said tried to ram a stolen car into a Concord police patrol vehicle in a dramatic chase that spanned two malls. At 8:43 p.m. on Wednesday, Contra Costa County Sheriff's deputies and Concord police began following a stolen vehicle from near Sun Valley Mall, according to Concord police spokesman Lt. David Hughes. The man driving the stolen vehicle ditched the car at the mall, and then ran on foot eastward towards the nearby Willows Shopping Center, located across from Interstate Highway 680. The suspect tried to carjack two other vehicles and failed, but he ultimately gained control of a car on his third attempt, Hughes said. Concord police confronted the man in the back of the shopping center's parking lot near REI before he could flee. The suspect then used the recently stolen vehicle to ram into a police car, according to Hughes. Officers shot the suspect several times in defense of themselves and the public, Hughes said. Police immediately called in emergency medical aid, but the suspect died from his injuries. nbcbayarea.com
Security Guard shoots at 2 men outside the Minyard Food Store in Dallas Police say two people were shot in an incident involving a security guard at a supermarket in South Dallas late Wednesday night. Emergency personnel were called to the Minyard Food Store at the corner of Ledbetter Drive and Lancaster Road shortly before 10 p.m. According to preliminary information, at least two people were wounded in the gunfire that stemmed from an altercation inside the store, which moved to the parking lot. Police say two men, and possibly a third, were fighting when one of the men went to his car and pulled out a gun. He shot one of the men, and that's when the security guard stepped in. While trying to stop the fight, he fired at the men and wounded one of them. All of the suspects in the fight managed to get away. Police don't think their injuries are life-threatening, but they will need medical attention. wfaa.com
NYC Diamond District Robbery video released by Police The two men who allegedly robbed a midtown jewelry store at gunpoint and pistol whipped an employee were still on the loose Wednesday, a day after the violent attack shut down a busy stretch of the Diamond District, police said. Authorities released a video of the two suspects Wednesday, showing the suspects before and after the attack. In the video, the two men are seen separately, pacing in front of the stores along the well-trafficked street, apparently before the robbery. After the attack, the first man appears to walk away quickly and the second man tries to keep his head down, holding his cap. amny.com
Reeds Jewelers' heist in Fayetteville linked by DNA to Mississippi robbery The
three robbers were brazen after using sledgehammers to smash the glass cases at
Reed's Jewelers on the afternoon of Oct. 22 and running off with 33 Rolex
watches valued at more than $360,000. Police say the trio jumped a fence at
Cross Creek Mall and switched vehicles three times in a short stretch of
blacktop. What they didn't count on was the GPS tracker attached to one of the
Rolexes. Fayetteville police and store employees were able to follow their every
move, according to search warrant affidavits. The three men - two from Detroit
and one from Arizona - were caught in Dillon, South Carolina. Police say this
was not their first smash-and-grab. Officers had help from several local police
departments, as well as the Federal Bureau of Investigation, eventually nabbing
24-year-old Brandon Phillip Wilkerson, 21-year-old Darion Savon Thompson and
25-year-old Dajuan Cortez Marcellus, according to accounts by law enforcement.
Wallet dropped at Jefferson County, AL crime scene leads Police to suspect in
string of pharmacy robberies A man suspected in a string of robberies
- as many as six - throughout Birmingham and Jefferson County was captured
today. Tommy Leon Stewart, 28, was identified after he dropped his wallet at one
of the crime scenes, said Jefferson County sheriff's Chief Deputy Randy
Christian. He is also the same suspect who jumped out of the drive-thru window
when fleeing two CVS robberies in late October. Stewart is accused of carrying
out four robberies in Birmingham businesses: CVS, Dunkin Donuts, Easy Money and
After serving 90 days a St Charles, MO Man shoplifts, goes back to jail same day
as released After serving 90 days in jail for retail theft, an Aurora
man last week stole a bottle of liquor - sending him back to jail, according to
a St. Charles police report. David John Sasko, 56, of the 600 block of River
Street, was charged Nov. 4 with felony retail theft, a Class 4 felony, for
reportedly taking whiskey from Meijer. Sasko was released from jail that day
after serving time for an Aurora shoplifting case, police reported.
Additionally, the report noted, his criminal history included 12 arrests and
eight convictions for larceny.
Fire damaged Bealls in Bastrop, TX reopens to the public Local
department store Bealls on Texas 71 in Bastrop reopened its doors to the public
Thursday morning, featuring an entirely new stock of items after being closed
nearly two months following a fire. Police arrested 51-year-old Eric Wayne
Prachyl in connection with the fire and other alleged crimes committed that
evening, charging him with arson.
Protection 1, the largest full-service business and home security company in the U.S., has announced the advancement of its home automation platform, HALO. The HALO platform, which includes a fully integrated suite of connected home solutions available through a single app, has added new Central Station operator video alarm verification along with new energy efficiency features like solar power and energy monitoring to its list of capabilities. Powered by Alarm.com's leading cloud-based software platform for the intelligently connected home, HALO gives Protection 1's residential customers a comprehensive suite of secure connected home solutions. From a single mobile app, users can control and manage interactive security, video monitoring and energy management solutions as well as a broad ecosystem of connected devices. Using persistent monitoring and adaptive learning, Protection 1 customers get improved security, intelligent automation and effortless energy management capabilities. Read more here.
Protection 1 announced its solar arm, Brite Energy, has launched in its first market, San Diego, Calif. Over the next several months, Brite Energy plans to execute a phased, market by market launch strategy that will allow the company to scale quickly delivering the industry-leading customer experience Protection 1 is known for. "Like Protection 1, Brite Energy will be distinguished by the quality of customer experience and speed of installation that differentiates us in the security business," said Timothy J. Whall, Protection 1 CEO. "We know that our customers are looking for a solar offering that parallels the experience and support we provide at Protection 1 and we are prepared to deliver exactly that. We believe our customer-first brand of service will allow us to quickly take a leadership position in the solar marketplace as we have in security and we are pleased to announce this milestone." Read more here.
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Area LP Manager
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David Jones, CFI was promoted to VP
- Global Security Lead & Regional Head Latin America for DHL Supply Chain.
Darren Martel, CFI was named Regional Asset Protection Investigator for Regis Corporation.
Michael Segreto was named Regional Loss Prevention Manager for Tractor Supply Company.
Thomas Darling was named Department Manager of Loss Prevention & Safety for Lowe's.
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