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November 15, 2013

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Vector Security Awarded 2013 Retail Market Partner of the Year for North America by Axis Communications

Security leader recognized for continued growth and commitment to IP video surveillance technology

PITTSBURGH, PA, November 14, 2013 – Vector Security, Inc., one of North America’s top electronic security companies, was named the 2013 Retail Market Partner of the Year for North America by Axis Communications, the world leader in network video.

Axis presents the Retail Market Partner of the Year award annually to recognize the success and commitment of one partner to driving the shift from analog CCTV to IP-based network video surveillance in the retail segment. The award was presented to Vector Security during the eighth annual Axis Channel Convergence Conference (ACCC) held in Carlsbad, CA. from October 7-10.

“Vector Security is pleased to be recognized by Axis Communications for our work with IP video,” said Steve White, Corporate Vice President of Business Development, Vector Security.

Read more here.

 

News Brief
Sponsored by WG Security Products, Inc.

Ray Cotton was named Vice President, Global Security and Risk for Lumber Liquidators.  Prior to joining Lumber Liquidators, Ray was Head of Global Security & Safety for Riverbed Technology. He has held a number of upper-management Loss Prevention/Security jobs throughout his career, including roles at Facebook, TeleNav, Orchard Supply Hardware, Hooters and TJX Companies. Ray graduated from American University with a bachelor's degree in Criminal Justice. Congratulations on the new position, Ray!

Major Retailers to Meet in New York Next Friday on Racial Profiling and Loss Prevention  Major retailers will gather Nov. 22 at the Fifth Avenue Presbyterian Church at 7 West 55th Street here to discuss such topics as racial profiling, loss prevention and store operations. The forum will be cohosted by the Retail Council of New York State and the New York Metropolitan Retailing Association. Retailers such as Macy’s Inc., Barneys New York, Neiman Marcus Group, Lord & Taylor, Saks Inc. and Bloomingale’s confirmed to WWD they are planning to send representatives to the meeting, which will take place from 9 a.m. to 1 p.m. “Barneys New York has worked closely with Rev. Al Sharpton, Marc Morial [chief executive officer of the National Urban League] and The Retail Council of New York State to make sure that all key retailers are represented at the Nov. 22 event, including personally inviting many of the attendees. The retail council meeting is an important first step to addressing a serious problem in our industry,” said Charlotte Blechman, executive vice president of marketing and communications at Barneys. The meeting is a result of a few incidents of alleged racial profiling that have occurred at Macy’s and Barneys this year. Several black shoppers, who were stopped by the New York Police Department after making expensive purchases, have sued the retailers and the NYPD. A spokeswoman for Neiman’s said Thursday of the upcoming meeting, “People are coming from New York and Dallas. We believe in the goals that they are trying to achieve.” (Source wwd.com)

More than 100 Simon Malls open at 8 p.m. Thanksgiving Day. Last year, none of its malls opened that early  Even for retailers not planning to open on Thanksgiving this year, "odds are you are going to open up next year. Target, JC Penney, Macy's, and Kohl's are each opening at 8 p.m. on Thanksgiving. Gap Inc. will have approximately 1,300 stores across its brands open at various hours on Thanksgiving day. Blame the millennials - For the first time, NRF asked consumers if they plan to shop Thanksgiving Day, said Ms. Grannis. Of those 18-to-24 years old, 28% plan to shop on Turkey Day, and the total jumps to 39% for those aged 25-to-34. A recent Accenture study found that 55% of 18-to-24 year olds and 61% of 25-to-34 year olds said they are likely to shop on Thanksgiving Day, compared with 31% of 45-to-59 year olds. (Source adage.com)

Should retailers begin accepting Bitcoins in-store and on mobile?  The growth of Bitcoins, which now has a Google Glass payments app, reflects how mobile is driving alternative payment solutions and challenging retailers to keep up with how payments are evolving. As Bitcoin becomes a more legitimate currency, retailers are considering whether to accept Bitcoin on a mobile site and application or via the Bitcoin mobile wallet in-store. Despite the fact that Bitcoin is slowly becoming more legitimate, it still has a somewhat seedy reputation and is often associated with illegal goods and services, mainly due to its anonymity. The currency is most notorious for its involvement in the Silk Road, the online black market for drugs that was recently shut down by the police. (Source mobilecommercedaily.com)

Retailers take on Silicon Valley - With Wal-Mart Labs leading the way  Target, Kohl's and home-shopping network QVC are among a half dozen retailers opening technology test labs in the San Francisco area to do things like improve their websites and create mobile shopping apps. They're setting up shop in modern spaces and competing for top Silicon Valley talent to replicate the creativity, culture and nimbleness of online startups. Wal-Mart, the world's largest retailer, was the first to open a tech lab in Silicon Valley. Since opening Wal-MartLabs in San Bruno in 2011, the company has rolled out a number of technologies that it developed there. (Source nbcrightnow.com)

Holiday sales will peak prior to and during Thanksgiving/Black Friday weekend sales period  In other notable results, 43.6% of respondents’ companies plan to open new stores in 2014 – a significant jump from 23% in last year’s pre-holiday poll and 35.9% the previous year. (Source chainstoreage.com)

Retailers failing to capitalize on growing appetite for mobile shopping: new study
“Some retailers are pushing the digital angle and trying to move things forward but the evidence seems to suggest that retailers are not capitalising on this. Especially amongst the younger generation there is a latent desire for advancements in shopping technology, but the number of people doing it is limited. The logical conclusion is that there’s an unfulfilled need.” (Source theretailbulletin.com)

Macy’s tests store pickup of web orders
The test is going well and a national rollout is likely next year, Macy’s says. (Source internetretailer.com)

More security could have prevented stabbing at Paterson McDonald's, security expert claims - IOBSE Member Leslie Cole featured as a Security Expert Witness The owners of a McDonald’s in one of Paterson’s most crime-plagued neighborhoods could have kept a customer from being stabbed by providing adequate security, an expert testified Tuesday in a lawsuit filed by the now-wheelchair-bound victim. The restaurant at Broadway and Madison Avenue had two armed security guards, but they only worked from midnight to 4 a.m. on July 31, 2010. According to the security expert, the guards should have been on duty until daybreak. “Being a high-crime location, you needed people who look like they are enforcers,” said Leslie Cole, who owns a security management firm with offices in Union and Boynton Beach, Fla. “The city of Paterson is one of the highest crime municipalities in the state of New Jersey. And that restaurant’s location is one of the highest crime locations in the municipality of Paterson,” Cole testified. (Source northjersey.com)

October metrics suggest higher holiday spending, lower traffic

140 million people expected to shop online Thanksgiving weekend

PCI DSS 3.0: what the experts say

IKEA pledges $2.7 Million to Philippine Relief fund

Under Armour to Acquire MapMyFitness, over 20 million registered users

E-retailer Melrose shut down for violating the Rolex trademark

Super Typhoon Haiyan Spurs Retail Relief Efforts

While Exposure to Mobile Payment Grows, Concerns over Security and Lack of Compelling Reason to Use Tool Continue to be Key Roadblocks to Growth 


Quarterly Same Store Sales Results

American Apparel Q3 up 2% with net sales up 1%
Nordstrom Q3 up 0.1% with net sales up 2.9%

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Canadian Push
Sponsored by Vector Security

#StopRetailCrime
Crime Stoppers aims to
curb shoplifting


By Sean Sportun
Manager, Security & Loss Prevention, Mac’s Convenience Stores


Shoplifting has evolved into a more lucrative criminal enterprise.

Each year organized groups of professional shoplifters steal or fraudulently obtain billions of dollars in retail merchandise to resell back into the marketplace.

This activity, known as Organized Retail Theft, is a growing concern for retailers across Canada. In addition to the direct financial losses to retailers, those who engage in Organized Retail Theft also pose a significant threat to the safety of employees and the community during the commission of their crimes.

What's more concerning, is the potential public health and safety concerns involved – for example, some products commonly stolen for resale include infant formula, over-the-counter medications and other health & beauty items; which may be expired, repackaged, or improperly stored or handled before reaching the consumer.

Recognizing this and with employee and community safety top of mind – the Retail Council of Canada, Building Owners and Managers Association of Toronto (BOMA), Interac Association, FACECROOK and retailers like TJX Canada, Loblaw Companies, Sobey’s, Mac’s Convenience Stores and Building Technologies have partnered with Toronto Crime Stoppers, Ontario Association of Crime Stoppers and the creative team at DDB Canada to develop a proactive campaign to bring awareness to the issue of Organized Retail Crime.

The focus of the initiative is straightforward – create awareness in the community on the growing issue of retail theft, let the offenders know the retail industry is taking action and lastly, provide the community with a conduit to relay anonymous information of offenders to the police by calling Crime Stoppers.

By working together with aggressive campaigns like this, Toronto Crime Stoppers and the Retail Industry will continue to make a difference in the prevention of crime at their locations. For more information on Organized Retail Crime visit itcostsusall.com.

Experimental Retail: Taking shopping back to the lab  Big name retailers like Nordstrom, which will open its first Canadian stores next year, have introduced internal innovation labs that develop and test new technologies to enhance the overall customer experience. Having a dedicated space and team allows the retailer to “quickly vet and look into different initiatives or capabilities we might want to scale up.” Other retailers are experimenting with internal innovation labs, including… Wal-Mart, Staples, Canadian Tire, Home Depot, and American Eagle Outfitters. (Source marketingmag.ca)

Conventional grocers suffer due to increased competition - The Fight is On - The Canadian Squeeze  Loblaw Companies and Metro are suffering amid increased competition in the grocery sector from Walmart, Target and Costco. Loblaw Companies Ltd. and Metro Inc. blamed increased competition in the grocery sector for disappointing quarterly earnings on Wednesday. To attract and keep price-conscious consumers, Metro said it will launch an in-stock guarantee for shoppers at its Food Basics chain. There are 116 Food Basics locations in Ontario, a number that is expected to grow to 124 by September as Metro locations are converted to the lower-price banner to better compete in a market that is being eaten away by discount retailers such as Walmart, Target and Costco. Metro will also begin promoting an existing policy that issues refunds to customers if produce isn’t fresh. It will print simpler signage in stores, revamp its flyers and increase radio advertising. (Source thestar.com)

71% of Canadians would Prefer to Never Handle Cash Again  Business merchants that accept credit cards payments make up 68% of all non-cash transactions in Canada, compared to the global average of about 40%. (Source prweb.com)

36% More Canadians Using Social Media for Brand Recommendations

Sears Canada to sell stake in eight properties

Cabela's plans another new store in Canada


Good Samaritans jumped in to catch would-be thief at a jeweler in Barrie, On. 

RCMP ‘disrupted’ two dozen security threats last year  The Mounties made arrests or otherwise disrupted 25 suspected terrorist and other national security threats last year. (Source ottawacitizen.ca)

Langley RCMP arrest Best Buy employee in thefts from warehouse 
A 23-year-old Best Buy employee was arrested this week in connection with the theft of thousands of dollars worth of iPhones, iPads and computers that went missing from the store’s warehouse. Langley RCMP said they were contacted by loss prevention officers on Nov. 8 about an “internal theft” at the Best Buy warehouse, with dozens of Apple products reportedly missing. Their investigation resulted in the issuance of a search warrant for a Port Coquitlam home where $12,000 in cash and $23,000 worth of iPads, iPhones and computers were seized. Investigators determined the products had been stolen from the warehouse and were being offered for sale on the popular buy-and-sell website Craigslist. (Source theprovince.com)

Suspects sought in Leduc, Alberta Walmart arson  Police are searching security tapes and interviewing witnesses for information on two teens suspected of setting a fire inside the Leduc Walmart last Friday, Nov. 8. (Source leducrep.com)

Fugitive from Vancouver arrested in Mexico, faces more than 50 criminal charges related to an organized crime ring  Vancouver man who allegedly operated an organized crime ring throughout Washington, Oregon and Nevada was recently arrested in Mexico. Fred James Engh, 30, allegedly fled the area while on bail for several felony charges, including leading organized crime, money laundering and theft. The United States Marshals Service, with help from Mexican authorities, found Engh in Rosarito, Mexico. (Source columbian.com)

RCC Ontario Safety Group - Taking applications for 2014  Save money. Get rebates. Learn from peers. RCC's Ontario Safety Group has returned over $4.8 million in WSIB premiums to retailers and significantly improved the safety performance of the industry! To join or for more information, contact Jonathan Farkouh, Manager of Member Services at jfarkouh@retailcouncil.org or 1-888-373-8245 x 319.

Retail Fast Facts: October 2013

Highlights:
• Total monthly retail sales changed by 3.5 percent over the comparable month last year.
Total sales excluding food, automotive and gasoline changed by 3.9 percent over the comparable month last year. (Source retailcouncil.org)

 

Big Data
Sponsored by Verint
Retailers consolidate ownership of customer data  Marketing is the primary owner of customer data internally nearly doubled from 2012 to 2013, from 33% to 61%, and those reporting no explicit owner fell from 33% to 17%. Store operations, e-commerce/direct, and merchandising all showed increased ownership from 2012. However, RSR Research analysis shows this increase appears to be driven more from a recognition of the value of customer data that is generated in all aspects of the business (especially customer-facing ones), rather than a diversification of ownership of consolidated data sources. (Source chainstoreage.com)

10 mistakes companies make after a data breach  In a recent presentation for The International Association of Privacy Professionals (IAPP) Privacy Academy, Michael Bruemmer of Experian Data Breach Resolution outlined some the common mistakes his firm has seen as organizations deal with the aftermath of a breach. View his slide show here.

Top Apparel Companies Transform Their Processes with Business Intelligence  Macy’s, Maidenform and Charming Charlie speak to the transition from leaving behind the Excel spreadsheets and driving the business with system retail analytics. (Source apparel.edgl.com)
 

Verint recently hosted a webinar on "How to Stay Ahead this Shopping Season: Insights from Business Intelligence.” Watch this exclusive conversation with Verint’s Jim Malafronte, Vice President Retail Practice, and Alex Johnson, Senior Director of Retail Solutions.

This on-demand webinar covers:

Top trends this holiday season

 
How to better prepare, capture and analyze data



 
How Verint’s Video Business Intelligence (VBI) platform helps retailers gain insights into business operations and customer experiences
5 best tips to get the most out of your data

 

Retail Crime News
Sponsored by Sony
Chilling new video shows the terror inside Garden State Plaza Mall during Nov. 4 shooting  This surveillance video captures Richard Shoop inside the mall, wearing what appears to be a motorcycle helmet. Dressed in all black, he was carrying a modified Sig Sauer rifle -- which looked like an AK-47. Although no one was injured in the incident, and it appears that suicide was Shoop's intent, shoppers ran for their lives in terror. Security experts say Shoop appears determined in this video. At one point, shots are fired and mall customers and employees in the video appear to cringe, then peer through a doorway in curiosity. They apparently see the gunman and start to run. Video also shows the gunman exiting an elevator, and just seconds later, a customer scurries out the door. Shoop fired six rounds inside the mall, striking an elevator, escalator and several store facades along a 300-yard path at about 9:30 p.m. Monday. He was using a Sig Sauer rifle modified to look like an AK-47 that he stole from his brother earlier in the day, officials said. (Source nbcnewyork.com) (Source wavy.com)

Feds use Facebook to track credit-card fraud suspects wanting to run a cc fraud operation - vacationing in Orlando  Federal agents said they were tipped that a Brazilian couple vacationing in Florida were planning on running a credit card fraud operation during their travels in Orlando. Throughout September and October, federal court records show, agents turned to Facebook to track where Marllon Terglys Pinheiro Silva and Lilian Benatti were visiting. It was on the social media website that Silva documented his travels, posting pictures of himself in front of one of Orlando's outlet malls, a restaurant, nightclub, a Miami hotel and the Hard Rock Casino in Tampa. When Silva was getting ready to return to Brazil on Oct. 16, agents moved in at Orlando International Airport and searched his luggage and backpack. Agents said in court documents they found eight blank credit cards, thousands of dollars, and credit card numbers on his laptop. (Source orlandosentinel.com)

Parents, 7 kids go on Boca shoplifting spree at Toys R Us  Imagine a mother and father, using their seven kids to help them commit a crime. Sheriff's officials say that's what happened at a Toys "R" Us in suburban Boca Raton. Surveillance cameras were rolling when a family of nine came into the Toys "R" Us store in the Mission Bay Plaza at Glades Road and State Road 7 about 7 p.m. on Oct. 28. There was a mother, a father and 7 kids between the ages of 3 and 13. Store management at the Toys "R" Us told the sheriff's office they feel the parents had instructed the kids to undo the security devices that were attached to the tablets. The parents then walked by the shelves and took two of the tablets and the whole family left the store together. (Source sun-sentinel.com)

Family Dollar customer shoots robber multiple times in Mobile, Ala.  Police say the suspect got into the store while employees were unloading a truck. The suspect grabbed one of the employees, forced him to the front of the store and demanded money from the register. While holding the employee at gunpoint, police say a customer fired his weapon and hit the suspect suspect multiple times. A second male subject was seen running from the store. (Source local15tv.com)

Waynesboro Woman Arrested on Felony Embezzlement at Kroger  Hurley Elizabeth Brahmabhatt, 35 years old, is accused of providing merchandise and cigarettes to friends and acquaintances over a two and half month period while she was a cashier at Kroger. (Source nbc29.com)

Man fails in attempted robbery of a U-Haul store in Waterford, Michigan  Police in Waterford are looking for a man who was filed on videotape as he smashed his way into a local U-haul store window then fled in a white car after a failed robbery attempt. The break-in happened at 3:15 a.m. on Nov. 11 at the U-Haul at 3760 Elizabeth Lake Road, Waterford Police Chief Daniel McCaw said in a release. U-Haul employees discovered the break-in when they arrived for work at about 7:30 a.m. The surveillance video shows the man parking a small white car outside, breaking a window and then using a hand-held tool to pry at one of the cash drawers. After he couldn’t open the drawer, he fled out the window and drove away. (Source freep.com)

San Diego surf shop lost over 100 watches during a smash and grab burglary  The burglars smashed through the back door of Beachworks in the 4100 block of Mission Boulevard at about 12:30 a.m. They went straight for a watch display case, which they shattered with a crowbar. Store management said they got away with about a hundred watches valued at $200-600 a piece. The store had a security guard, who was alerted by the sound of breaking glass. When he got to the store, the burglars darted out. (Source fox5sandiego.com)

Cathedral City, CA Police grab suspected counterfeit merchandise  Cathedral City police on Wednesday confiscated more than 300 items of suspected counterfeit merchandise bearing labels such as Gucci, Louis Vuitton and Nike. The seizures were made after investigators served a search warrant at a Shell gas station in Cathedral City. At 2 p.m. on Wednesday, police received a tip that possible knockoffs of designer merchandise, including wallets and purses, were being sold at the location. (Source mydesert.com)

Suspects sought in Atlanta jewelry store theft  Authorities are searching for three suspects accused of a robbing an Atlanta jewelry store. According to police, the masked suspects went into Elif Fine Jewelry on Paces Ferry Place around 10 a.m. on Nov. 7 and forced store owner Dursune Aydin and an employee to the ground at gunpoint. The suspects then used a hammer to break the glass of five display cases and took rings, watches and other jewelry. No one was injured. (Source myfoxatlanta.com)

Suspects accused of stealing $400k worth of Verizon store electronics in South Carolina  Four people, including two juveniles, have been charged with burglary and larceny in connection with multiple Verizon store robberies across the state. The Richland County Sheriff’s Department determined the suspects were responsible for several Verizon store robberies beginning in January 2013 in Richland County, Columbia, Forest Acres, Lexington County, Orangeburg, Kershaw County and Aiken County. Sheriff Lott said that while some of stolen property had been sold on Craig’s List, police recovered numerous phones and iPads from Moody’s home in Columbia. The estimated total value of all stolen property is $400,000. (Source thestate.com)

Robbery spree nets 25-year term for first of three suspects

Delaware Shoplifter charged after pepper spray threat in Wal-Mart

Humboldt, Tennessee Man Arrested For $800 theft at Walmart 

Santa Monica Police Arrest Suspect in Rash of Store Burglaries

Piercing Pagoda in North Dartmouth, NH the target of a gold chain, Grab and Run 

 

ORC News
Sponsored by Protection 1

"Jugging" - The New Crime Trend - Two juggers busted hitting Ross store in Houston  Police busted two people suspected of shoplifting purses and other items at a Ross store in Meyerland. Investigators say shoplifting is just their part-time job and that Tiffany Watt and Ashley Brewster are suspects in a bigger crime trend we first told you about called "jugging." That's when suspects follow people leaving banks and rob them, often in store parking lots. (Source click2houston.com)

Las Vegas Jewelry Store Fence Gets Two Years in Prison  A Las Vegas jewelry store owner Thursday received a two-year prison sentence for purchasing and selling luxury jewelry he knew was stolen, Nevada's U.S. Attorney Daniel Bogden said. According to court records, Sakkab was part-owner of Red Rock Jewelers From Sept, 20, 2011, to Feb. 3, 2012, he acted as a fence for stolen property by purchasing and selling luxury jewelry stolen by co-conspirator Jeffrey Cochran. Most of the stolen items sold by Sakkab were high-priced Rolex watches taken in other states and transported to Las Vegas. Sakkab resold the stolen jewelry at Red Rock Jewelers, and also made private sales to third parties for personal gain. (Source 8newsnow.com)

Female Internet ID Thief shipping the goods internationally - busted in Rincon, GA.  A retailer’s alert staff helped put a Rincon woman in jail on fraud, forgery and identity theft charges. The Rincon Police Department arrested Bettye Medders, 58, for making several purchases over the Internet with stolen credit card information. She was being supplied the information from an unknown source on the Internet,” Scholl said. According to investigators, Medders used information from multiple credit card accounts, belonging to people from as far away as California. She bought laptop computers, flat-screen televisions, jewelry, furniture and other items with high re-sale value, Scholl said. Some of the items were scheduled to be delivered out of the country, he added, and were believed to be going to Ghana, Africa — where Medders’ source for the credit card information is believed to be. The merchandise Medders bought from online retailers was often delivered to the chains’ stores in and around Effingham for her to pick up, according to Scholl. The break in the case came when the Rincon Walmart’s loss-prevention department called police. (Source effinghamherald.com)

Man hits Walmart store for $2k in Culpepper, Virginia  Culpeper police said the man walked into the store around 5:40 a.m. on Nov. 5 and allegedly filled a shopping cart with a desktop computer, electronic devices, two vacuum cleaners and clothes before leaving the store without paying. (Source wtvr.com)


As reported by the D&D Daily.
See Monday's Daily for a comparison between 2012 and 2013 in the average
dollar amount per ORC case.

 

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this  national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

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Your Career
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14 Things to Look For When You Go In for a Job Interview  When you arrive through that door for your interview, instead of rehearsing what you will say when they ask you why you want to work there, look around the room. Paying attention to the workplace and people in it will give you a sense of the company's culture and help you decide if you really would be a good fit. (Start with the parking lot)

13 Tips for an Unbeatable Interview
Proper interview etiquette is essential but can be hard to assess; you may think what you're wearing is too formal, how should you prepare yourself, when should you give them your resume. All of these things, if done right and at the correct time can help you ace that interview. Use these tips to guide you. (Don't try too hard)

5 Things Good Job Candidates Hate
For your business, the most important thing is the people working for it. Without the brains and teamwork of the people, there wouldn't be success. You want the best of the best on your teams, but if you're not careful you could be driving those top notch workers away. Make sure you're not doing these five things good job candidates hate! (Goodbye long and painful online applications!)

The Value of Being the "Weird" Job Candidate  Which kinds of potential employees are remembered the most? The ones who stand out! Make sure you stand out in some noticeable way, whether it's making certain references, or something cool you put on your resume. Whatever it is, make sure you stand out. You will be remembered by your future employers. (Be "that guy")

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With emails now the primary method of communicating, the world has become a different place. English professors are gritting their teeth over the new email language and corporate America is watching and grading every sentence. It is important to always be a professional in every venue, and emails should be an area one excels at regardless of topic or executive you are communicating with. Emails are permanent files that take on an identity themselves. How you mold your identity is critical every day.

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