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November 19, 2013

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News Brief
Sponsored by WG Security Products, Inc.

Scott Glenn was promoted Vice President of Loss Prevention for Sears Holdings Corporation. We are pleased to announce the promotion of Scott Glenn to lead the Loss Prevention & Safety Unit for Sears Holdings Corporation. Scott replaces Bill Titus, who announced his retirement earlier this week. Scott’s previous experience as Divisional Vice President, Loss Prevention & Safety - Kmart ensures strong continuity of leadership in driving innovation through technology and talent, reducing operating expenses and providing a safe environment for SHC members and associates. Scott received his undergraduate degree in Criminal Justice from the University of North Carolina and his Law degree from the Concord University School of Law. Scott began his career with the U.S. Treasury Department and has continued to hold multiple roles of increasing responsibility with Target Corporation and Kohl’s Department Stores. Please join us in congratulating Scott on his promotion!

Dying for a Deal: Crowd Management Is Critical During Major Holiday Sales Events - OSHA sends letter to retailers  Anticipating another busy shopping season, OSHA has sent a reminder to retail associations about the potential safety hazards workers and shoppers could experience during major holiday shopping days like Black Friday. OSHA sent letters to major retailers as well as retail and fire associations nationwide reminding employers and fire chiefs about the potential hazards involved with large crowds at retail stores during the holiday season when sales events attract a higher number of shoppers. Retailers are encouraged to use the safety guidelines provided in the OSHA fact sheet they received, “Crowd Management Safety Guidelines for Retailers,” in addition to their own procedures. They also were reminded to maintain appropriate access to exit routes and ensure that exits are not blocked. (Source ehstoday.com)

Barneys New York Cancels Jay Z 'Holiday' Event  The event to kick off “A New York Holiday,” the collaboration between Barneys New York and Shawn “Jay Z” Carter, has been canceled. The party, which Barneys was sponsoring at an off-site location Wednesday night, was expected to be a fund-raiser for the Shawn Carter Foundation. (Source wwd.com)

Researcher says smartphones will 'completely revolutionize' retail tech, operations  "Smartphones will completely revolutionize the existing analytics, CRM, digital signage, loyalty and POS markets, not to mention opening up a whole new medium for retailers to sell advertising to brands." One area of strong growth is retail analytics, where ABI Research has forecast a tenfold increase by 2018, as the market moves from traditional people-counting to in-store technologies. Looking at the regional splits, it is clear that it is a worldwide opportunity, with BRIC countries particularly aggressive in adopting these technologies. (Source mobilepaymentstoday.com)

New Protiviti Study Shows Technology Use and Risks Outpacing IT Audit Capabilities in Most Organizations  Now in its third edition, Protiviti's latest IT audit benchmarking study, titled From Cybersecurity to IT Governance – Preparing Your 2014 Audit Plan , analyzes the primary technology-related challenges companies face from the internal audit perspective, and identifies trends in the ways organizations evaluate their approach to IT audit functions and capabilities. The survey report can serve as a helpful guide to internal audit functions, audit committees and boards of directors as they build their annual audit plans. (Source prnewswire.com)

Nearly 250 million credit or debit cards to be used for contactless payment next year  New report is predicting that 249 million cards will be used for contactless payments next year, driven by the global migration to EMV (Europay, MasterCard, Visa) standards-based Chip & Pin and the rising contactless infrastructure at the point of sale. The Contactless Payment Cards: Market Prospects 2013-2018 report by Juniper Research forecasts that growth in usage will initially be driven by early adopter markets such as the UK, Australia, Canada, and Poland. Looking further ahead, it predicts that user numbers will rise in the US following the mandated transition from magnetic-stripe cards. (Source theretailbulletin.com)

Survey: Most holiday shoppers will spend same or more as last year  Two-thirds of shoppers will spend the same amount of money (54%) or more money (12%) than they did last year. A new Consumer Reports poll also reveals that 33% will spend less money, similar to the 37% who said the same when asked last year. (Source chainstoreage.com)

Retailers Assess Tornado Damage in the Midwest  About 50 Wal-Mart stores and Sam’s Club units in the affected states were forced to close on Sunday due to power outages. Four stores and one Sam’s Club remained shuttered as of Monday morning. A handful of Target units in Illinois and Indiana were affected. The storms left at least eight dead and dozens injured. One of the dead was a Wal-Mart associate, who died at her home. Macy’s Inc. said there was no damage to any of its stores. (Source wwd.com)

EU Parliament Could Block Data Sharing with the US - This could impact Your International Stores Info!  A The European Parliament will not approve any data sharing deal with the U.S. unless E.U. citizens have judicial redress when their personal data is transferred to the country, a European politician said Tuesday. (Source cio.com)

Retailers brace for a tough holiday season 
The holidays may not be so merry and bright for retailers this year. Sales growth during the fourth quarter is shaping up to be the weakest since 2008, according to predictions from Morgan Stanley. Same-store sales, a key metric that measures sales at store locations open at least a year, are expected to grow a mere 1.6% from a year ago during the fourth quarter, Morgan Stanley estimates. Last year's holiday sales were up 3.5% from the fourth quarter of 2011. The 1.6% figure excludes sales at troubled J.C. Penney (JCP, Fortune 500). That's because J.C. Penney is expected to offer deep discounts to try and get back on track after a disastrous drop in sales last year. As a result, J.C. Penney may not have that tough a time beating last year's low bar. And its results could skew the overall sales figures for the industry.
(Source money.cnn.com)


Retailers Expecting Earlier Shopping This Holiday Season

Spartan Stores and Nash Finch Complete Merger

Retailers Anticipate a 3.1 Percent Increase in Black Friday Sales, BDO USA Survey Finds

Macy’s stellar Q3 traced to RFID and Omnichannel

Motorola sled turns handhelds into RFID readers

Ahold USA recognized by EPA for food waste reduction efforts

Bangladeshi Police Fire Rubber Bullets at Protesting Garment Workers With Two Killed

NRF Comments on Bangladesh Factory Safety Audits  NRF applauds the public release of safety audits Walmart has conducted on garment factories in Bangladesh, and we are encouraged by the response of factory owners to take the necessary steps in order to comply with strict safety standards in order to protect the lives of their workers. (Source businesswire.com)

NAPBS Urges Employers to Focus on the Importance of Background Screening this Holiday Season  The global outplacement firm Challenger, Gray & Christmas estimates that retail stores will hire 700,000 temporary workers to weather the holiday shopping rush. As the holiday shopping season kicks into full gear, the National Association of Professional Background Screeners (NAPBS) reminds employers that properly screening job applicants is more important than ever. NAPBS offers some Do’s and Don’ts for conducting effective background checks during the heavy holiday hiring period. (Source businesswire.com)


Thought Challenge Hall of Fame 
This week, the Daily will be re-publishing the first, second and third place winner submissions for the Thought Challenge competition from the past two years. We want to hear who you think is the best of the best - so stay tuned and get ready to vote! To learn more about the D&D Daily Thought Challenge, click here. We also invite you to submit your own article. What do you have to say to the industry? We want to hear it!

Quarterly Same Store Sales Results

Home Depot Q3 U.S. stores up 8.2% with sales up 7%
TJX Companies Q3 up 5% with sales up 9%
Dick's Sporting Goods Q3 up 3.3% with sales up 6.7%
Sears Canada Q3 up 1.2% with sales down 6.4%
Best Buy Q3 up 0.3% with revenue "nearly flat" and online up 15.1%

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Leadership & Development Series

Neil Watanabe, CFO for Anna's Linens
The Journey from LP to CFO, Part 1

This three part interview follows Neil Watanabe's career from an entry level management position through the control and loss prevention field all the way up to CFO. It explores exactly how he progressed and what elements played the biggest part in his climb up the ladder. Defining the path and understanding the steps allows the viewer to learn how one executive was able to navigate their way all the way up to the top.


Coming Dec. 2nd: An exclusive episode with former Albuquerque Police Chief Ray Schultz, the man who helped create the very first public ORC network and model that changed the nation's approach to ORC.

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Retail Crime News
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Five arrested for stealing $2.8M from city ATMs - Part of the $45M crew busted earlier this year  When eight men from Queens were indicted last spring as part of a global network that looted $45 million from A.T.M.'s, an unanswered question was what happened to the money. But they were accused of stealing $2.8 million, and the authorities believed that they must have set cash aside to pay the organizers of the operation. On Monday, Loretta E. Lynch, the United States attorney for the Eastern District of New York, announced the indictment of five more people in connection with the robbery and said the authorities had uncovered a clue as to what happened to at least some of the cash from the New York theft. (Source nytimes.com)

$500K worth of Red Bull stolen from warehouse in Medley, Fla.  Authorities said the theft of nearly 100 pallets of the drink took place between the night of Nov. 9 and the morning of Nov. 11, when employees of the warehouse of OHL Inc. found the door locks open and discovered the theft. Detectives said the thieves had a key to the business and disconnected the alarm system, which is remotely monitored by a security company. Investigators said that once the thieves were inside the warehouse, they used four forklifts to move 108 pallets, though they threw away about 20 that had been damaged. Police said the warehouse did not have surveillance cameras. (Source wftv.com)

Day 3 for Outlets of MS: Two attempted shoplifting incidents  The Outlets of Mississippi have been open for three days now, and record numbers keep spilling in. The crowds have caused Pearl Police to add extra patrols, after two attempted shoplifting incidents. The suspects didn't even make it out the door with merchandise. But they serve as a reminder for shoppers to be vigilant at all times especially during this holiday shopping season when crowds are heavy. Pearl police had a special meeting with store managers about shoplifting, giving them some hints on what to look out for. They also stress safety to those holiday shopper. (Source wdam.com)

One Injured in Bold Robbery at Safeway in Alexandria, Va. - Shots Fired inside store  Police are investigating a bold robbery that happened Sunday evening at a Safeway on South Royal Street in Alexandria, Va. One shot was fired inside the store, and a customer suffered a minor graze wound in the incident. Three gunmen wearing ski masks at around 8:30 p.m. and demanded cash. The store clerk compiled, but during the encounter, one robber fired a shot before they fled the store. "They got money, and during the altercation one of the suspects fired a shot and one of the customers was minorly injured," said Crystal Nosal of Alexandria Police. (Source nbcwashington.com)

Be On the Look Out in Portland - "Nerdy Bandit" robs trendy retail stores American Apparel twice and Urban Outfitters  A man dubbed "The Nerdy Bandit" has robbed two American Apparel stores and an Urban Outfitters in Portland, police said.  In each case, the suspect browsed for clothing for several minutes before presenting a note that implied he was armed. He's accused in the following robberies: •Oct. 4 at 7:55 p.m. - American Apparel, 3410 SE Hawthorne Blvd. •Oct. 11 at 8:34 p.m. - American Apparel, 1234 SW Stark St. •Oct. 13 at 6:30 p.m. - Urban Outfitters, 2320 NW Westover Rd. The suspect was described as white, in his 20s or early 30s, about 5-foot-10, with a skinny build and brown hair. He wore a different hat in each robbery and black-rimmed glasses. (Source ktvb.com)

Rooftop burglar holds Phoenix police at bay at strip mall  A rooftop burglar who targeted a Phoenix strip mall held police at bay for more than one hour early Saturday morning. Officers said they believe the would-be crook was going after copper wire. (Source kpho.com)

Anonymous hacker Receives 10-Year Sentence for ‘Causing Mayhem’  A prominent member of the hacking group Anonymous who pleaded guilty earlier this year to breaking into the computer servers of a string of corporations, government agencies and law enforcement advocacy groups gets 10 year prison sentence. Mr. Hammond’s most highly publicized hack came in late 2011, when he orchestrated the computer sabotage of Stratfor, a private intelligence firm based in Austin, Tex. Mr. Hammond used tens of thousands of credit card numbers taken from Stratfor’s servers to make at least $700,000 worth of donations to nonprofit groups. (Source nytimes.com)

Brookshire’s Assistant Manager arrested for $12,000 deposit theft in Mansfield, Louisiana 

Man charged in New Rochelle, NY Costco robbery 

Bail set at $500,000 for Fred Meyer robbery suspect in Yakima, Washington 

Two men arrested following alleged Kohl's robbery in Ocean Township, NJ, attempted carjacking 

Nashua man seeks bail in robbery case so he can get drug addiction treatment

Burglars ignore cash; opt for jerky, soda in Ogden, Utah

Target store burglary in New Braunfels, Texas; burglar fled when associates reported for work early Sunday morning  Police reports indicate that employees arriving for work early Sunday morning at the Target store at Creekside apparently surprised a burglar while he was still trying to steal items from the electronics section of the store. They later found that the man had broken into the area that housed iPads, iPods, Bose sound systems, and other electronics. Investigators say they didn’t find any forced entry into the building and believe the thief may have accessed the store through the roof of the building. (Source kgnb.am)

Credit card fraud raises concerns of possible tie to URM Stores in Spokane, Washington; Secret Service investigating  The Secret Service is investigating a rash of credit card fraud cases reported by customers of more than a dozen banks and credit unions in the Northwest. Spokane grocery wholesaler URM Stores Inc. has launched a forensic review of its systems in the wake of worrisome inquiries by banks and credit unions that it may be connected to the source of a security breach. He called it the largest outbreak of credit card fraud he’s seen in nine years in Spokane. The reports of misused cards range from purchases of items in Saudi Arabia to multiple purchases of gift cards in grocery stores in the Midwest and California. (Source spokesman.com)

Louisville man steals merchandise from Walgreens; attempts return with trashed receipt  A Louisville man is facing theft charges after police say he tried to return stolen merchandise to a local Walgreens. Police say 39-year-old Paul Horn Jr. was observed by Walgreens’ Loss Prevention Department taking a sales receipt from a trash can located outside the store. Police then say Horn re-entered the store with the stolen merchandise and receipt from the trash can hoping to return it. (Source whas11.com)

Thieves in Italy vacuum $4000 out of a gas station self-check out machine  Some enterprising thieves in Italy have used a vacuum cleaner to suck out USD 4,000 from a self-service checkout machine. The theft took place at a gas station in Salerno, near Naples. The gang of thieves pierced through the cash box at the gas station, then used a vacuum cleaner, pointed it inside and sucked up USD 4,000. By the time police arrived on the scene, the gang had escaped. (Source indiatimes.com)
 

Today's Robberies and Burglaries

Suspect Wanted In String Of 5 Southwest Philadelphia retail Armed Robberies
DC police arrest man suspected of 4 retail armed robberies
Amherst Police Investigating Armed Robbery at Restaurant in Buffalo, N.Y.
Two cellphone stores burglarized in Pembroke Pines, Fla.
4 Plow van into storefront during motorcycle smash-and-grab in San Antonio, TX
Rockford, ILL., police arrest rooftop burglars at Sports Plus store
Cricket Communications –unarmed – Phoenix, Arizona – female sales associate punched in the chest
Fruth Pharmacy –armed robbery- Huntington, West Virginia – female suspect apprehended
Gulf Express Store – robbery – Manchester, New Hampshire – two officers assaulted, suspect arrested
String of robberies hitting SW Philadelphia – Police believe same suspect hit stores in Cobbs Creek, Kingsessing and Haddington

Payless Shoe – knifepoint- Columbus, Ohio – no injuries

 

Thought Challenge
 

Patience

By Christopher McDonald
Sr. Vice President Loss Prevention
Compass Group, NAD

As a manager of others, it’s that time of year when we begin preparing for performance evaluations and getting our strategic plans in place for managing and developing the team’s performance plans and targets for another year. Along with the formal plans and review of the past year’s accomplishments also come the conversations with team members about wanting to do more. Questions like; “How can I get promoted?” “What do I need to do to get ahead?” “Why am I not moving up faster?” seem to surface around this time of year. To those ends, allow me to ask a question in return. How well have you learned to be patient?

I don’t mean being complacent or accepting the status quo, but truly learning the value that comes from being a patient person. Patience is a great skill that gives you the ability to understand more, know when to speak versus remaining silent, and when to push forward as well. It’s also not a skill that you can just pull out of your pocket. Rather it’s one that is best learned under the heat of fire when the stakes are high. As is often said, better to lose a battle and win the war. Losing never feels good, but can be one of life’s great professors to let us learn when patience would serve us well. You simply can’t substitute time, tenure, and experience when it comes to gaining patience. Have you lost and learned from it?

Secondly, patience teaches you the skill of thinking before you speak. My father always said that you should use your ears and mouth in their given ratio. Meaning you have two ears and one mouth, so you should listen twice as much as you speak. I’ve always found this to be great advice when I knew my patience was being tested. Too often we’re in such a hurry to make a point or contribution that we miss what others are telling us. The next time you are tempted to dive in on making a decision, take a deep breath and make sure you have listened to everyone around you. You’ll be armed with more information and likely to make much better decisions.

Finally, realize that you’re not in a race with anyone else but yourself. Often people make the mistake of attempting to be the ‘first’ at whatever they are working to accomplish. However, first is not always best. Letting someone else go ahead and ‘trip’ over landmines can help you pave a path with less injury and more success. I believe Edison said that he found thousands of ways ‘not’ to make a light bulb before he found the right way to make a light bulb.

And we’re not talking about a mere light bulb. We’re talking about your life, your career, and your future. Some skills simply cannot be substituted by life experiences that help teach us patience. So let’s look back; has your patience been heat tested and case hardened? Are you willing to ensure you have all the facts before making a decision? Edison’s light bulbs have been shining for well over 100 years. How long will your light shine? Be patient.

 

ORC News
Sponsored by Protection 1

Seattle Fence/Bar Owner in ORC liquor theft ring appears in court  A West Seattle restaurant owner and four other suspects entered pleas of “not guilty” to charges that they were part of a crime ring that stole liquor from grocery stores. The case is one of the first in King County to target organized retail theft of liquor since hard alcohol went on sale in grocery stores. He’s now charged with trafficking in stolen property. Prosecutors say he paid four drug addicts to steal liquor at grocery stores all over King County. The four thieves charged in this case have a long criminal history, including a conviction for child rape. Michael Allen Jensen has more than 80 arrest warrants in his criminal file. Amber Vincent and Shaye Benjamin Glenn-Nitschke are also charged. All the suspects are charged with Organized Retail Theft, a provision in the law that carries harsher penalties than a typical shoplifting case. When King County Sheriff’s detectives raided Puerto Vallarta in late September, they seized hundreds of bottles of liquor from a back room in the restaurant. (Source king5.com)

Two identity thieves charged with racketeering in Astoria, Ore., connected to West Coast Ring  When Astoria Police arrested Bradley Stay, the 34-year-old California man accused of credit and gift card fraud Thursday, it appears that was just the tip of the iceberg for a much larger operation. Stay’s girlfriend Cherice Leona McMillian, 34, of Clovis, Calif., was arrested twice this weekend in Clatsop County, for fraudulent use of a credit card and identity theft by Seaside Police Friday and for racketeering by Astoria Police Saturday. Now police are discovering just how far the fraudulent credit card scheme stretches down the West Coast. "This seems to be a coordinated criminal conspiracy involving multiple people and that is racketeering,” Astoria Police Deputy Chief Brad Johnston said. (Source dailyastorian.com)

ORC trio hitting Wal-Mart store - one gets 1 yr. in prison & another getting time as well in Hillsdale, Mich.  They stole items like large flat-screen televisions — over a two-week period in September and October of this year. The third conspirator, Nikole Renae Gay, 40 of Osseo pleaded guilty Wednesday to one count of receiving and concealing stolen property less than $1,000 as part of a a plea bargain. She was originally charged with receiving and concealing stolen property more than $1,000 but less than $20,000 after she was discovered to be in possession of items allegedly taken from Walmart. (Source hillsdale.net)
 



As reported by the D&D Daily.
Continue reading the Daily all week to see the latest ORC reports and statistics.

 

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Vendor Spotlight
 

101st Grey Cup Festival Adds Axis Communications’ Network Cameras and Video Management Software to its Security Team

The security system, installed by Reliable Security, will provide live and recorded footage for the Grey Cup Festival Staff and Regina Police Service to help keep visitors and volunteers safe as they enjoy the Celebration in Rider Nation

Mississauga, ON – November 19, 2013 – Axis Communications, the global leader in network video surveillance, today announced that the security team at this week’s 101st Grey Cup Festival in Regina, Saskatchewan will utilize a mix of Axis thermal, fixed dome and pan/tilt/zoom (PTZ) network cameras controlled by AXIS Camera Station video management software to help protect visitors and volunteers of the five-day festival leading up to the Canadian Football League’s championship game.

The all-digital, temporary security system will allow Festival staff and local police help maintain crowd control, locate lost children and prevent unauthorized entry into the festival grounds after hours. Installation of the system will be completed by Axis partner Reliable Security, a division of Reliable Heating and Cooling Ltd., to provide 24/7 monitoring capabilities.

“Keeping visitors, residents and volunteers safe over the course of the Grey Cup Festival is a primary concern to us,” said Neil Donnelly, Executive Director, 101st Grey Cup Festival. “With the addition of the Axis network cameras and experience of Reliable’s team, our security team can work even more closely with the Regina Police Service to keep their eye on the 101st Grey Cup Festival from anywhere, 24/7.”

With more than 60,000 people expected to embark on downtown Regina over five days, the Grey Cup Festival is known as the ultimate party on the prairie. The temporary digital camera system will give the Grey Cup Festival security team additional eyes to help keep the influx of visitors safe while they enjoy the activities in the heart of Regina.

An All-Axis, All-Hours System
Starting last week, Reliable began installing the all-Axis end-to-end solution of IP cameras and video management software (VMS), including a mix of outdoor-ready fixed and fixed dome network cameras like the popular AXIS P33 Series and AXIS P13 Series.

Additionally, since 24/7 surveillance is critical for the Grey Cup Festival, AXIS Q19 Thermal Network Camera Series will help detect people entering the Festival grounds in complete darkness while AXIS Q1602 Network Cameras with award-winning Lightfinder technology can provide clear, color video at night with minimum illumination – even down to moonlight on a clear night.

AXIS Camera Station will be utilized to view, manage and record all video from the Grey Cup Festival. Axis’ VMS is designed to perfectly match the company’s wide range of network video products and features, and will provide the security team and Regina police with superior image quality, easy and intuitive video control, intelligent video, multi-view streaming and the ability to monitor video feeds from multiple locations, including at the Regina Police Service headquarters.

“We’re excited to assist in keeping the 101st Grey Cup Festival a safe and secure event for fans and volunteers as they celebrate the oldest sports competition in Canada,” said Bob Moore, Country Manager, Axis Communications Canada. “Whether installed at stadiums, hospitals, university campuses, critical infrastructure plants, schools or other demanding environments across Canada, our wide range of Axis network cameras are very easy to deploy and provide superior image quality with increased intelligence for all security needs.”

Contacts:
Kim Lizmore Campbell
Calador Communications
416-925-6034 ext 23
kim@calador.ca

Domenic Locapo
Axis Communications Inc.
978-614-2074
dlocapo@axis.com
 

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Scott Glenn was promoted Vice President of Loss Prevention for Sears Holdings Corporation.
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3 Weird Things Breakfast Does to Your Brain  They say breakfast is the most important meal of the day, but they failed to tell you when and what you eat is also important as it can transform how your mind behaves during the day. (Make sure you're making the most of your meals)

7 Signs You're in Over Your Head
As a leader not only do you have to talk the talk, you have to walk the walk. You have the title, role and responsibility for leading your company, it is a must that you act that way too. Don't be caught in denial that you're actually in way over your head, and ask yourself these questions to find out if you are. Next, find someone to help guide and set you straight! (No More Excuses)

3 Things a Great Leader Would Never Say  Becoming a great leader is hard work, but sometimes it can be simplistic, such as not saying these three things. You may think saying these things are allowing you to connect with your employees or help them with their jobs, but it's not. (Just avoid these all together)

12 Signs of Cowardly Leadership 
Everyone thinks that they have what it takes to be a real leader, but being a leader is much more than taking a stand or being a hero.  Real courage is a way of being, an outlook that has to be represented daily.  Don't fall under these 12 signs. Become the kind of leader who takes action, earns trust, and builds relationships. (If I only had the nerve)

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Tip of the Day
Sponsored by Vector Security

If you're looking for the answer - it's usually sitting in front of the mirror

The only problem is, you only see it a few times a day and when you do you're usually rushing so fast you don't take the time to even look. Obviously in the morning not looking your best plays a role and driving home is probably when you're just trying to get away from it. But the fact is you're looking at what causes the vast majority of your issues, challenges, and in many cases your mistakes.

The point is that, taking the time to reflect is probably one of the most important few moments of the day. Without it you really can't develop a plan that's objective is to impact or change your own or someone else's individual behavior.

These aren't the big plans we all know have to be well thought out, crafted, and executed perfectly. Certainly those consume us and we think about them all day long. These are the plans that truly allow us to impact change in one person, one group, or one store at a time. Taking the time to look at how you're going to approach each individual interaction based on your previous experience, performance, and end result, allows you to become proactive and gives you the ability to plant the seeds of growth in an honest and sincere way, or in some cases gives you the opportunity to try to re-plant them and start fresh with someone or some store that may not be the biggest supporter. At the end of the day it's all about how you add value in every situation and how you can make a difference every single day, one person, one group, one store at a time. You merely need to take the time and reflect on how you can make it better. Just pay attention to the road and don't get lost in the mirror. And if someone hits you from behind remember you weren't looking behind you.

Just a Thought,
Gus Downing

Gus Downing

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