The D-D Daily Mobile Edition

November 21, 2013

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News Brief
Sponsored by WG Security Products, Inc.

Mark McClain was promoted Director, Global Investigations for Wal-Mart Stores, Inc. Mark was previously the Investigations Coordinator for Wal-Mart Stores as well as their District Loss Prevention Supervisor. He had been a Detective on the Panama City Police Department before joining Wal-Mart's team. Mark will be moving soon to take on an expat assignment in China. He has been asked to move to Shanghai for two years to develop an investigative team for the whole of China! What an exciting opportunity and we wish you all the best! Congratulations Mark!
Krysz Wysoczanski was promoted to Manager of Corporate Loss Prevention for The Great Atlantic and Pacific Tea Company. Krysz most recently served as the Company’s Physical Security Coordinator, where he was responsible for day to day management of our CCTV, Burglar Alarm, Fire Alarm and Locksmith platforms. Krysz graduated Cum Laude from Kean University with a Bachelor of Arts Degree in Public Administration and has nearly completed his Masters Degree in the same discipline. In his new role, Krysz will be responsible for overseeing the Supply Chain LP, Corporate LP and Corporate Security teams, as well as the Company’s Organized Retail Crime Team. His Teams will be responsible for supporting a cohesive program focused on executing our overall Loss Prevention strategy and adding value to the business. Congratulations Krysz!

NYC sets deadline for 17 major retailers in profiling probe to submit info on how they've dealt with shoppers suspected of shoplifting  Probing allegations of racial profiling, New York City is giving 17 major retail stores until Friday to submit information on how they've dealt with shoppers suspected of stealing. The City Council tackled the emotional issue on Wednesday at a hearing that included statements from Macy's and Barneys New York denying allegations by customers that they had been singled out and followed. The stores did not send representatives to the session in the City Council's main chamber. The NYC Commission on Human Rights has sent letters to 17 retailers — including Macy's and Barneys — requesting the following information: loss prevention policies; procedures for approaching and detaining individuals suspected of theft; records regarding all individuals accused of theft in the past two years; and what, if any presence, NYPD officers have in the retail locations. The stores are: Century 21, Loehmann's, Sephora, Target, Bloomingdale's, Bergdorf Goodman, Banana Republic, Old Navy, Sears, Lord & Taylor, Neiman Marcus, The Gap, CVS, Saks Fifth Avenue, Barneys, Macy's, Bath & Body Works/Limited Brands/Victoria's Secret. Letters may be sent to additional businesses, but "we selected these locations based upon previous discrimination complaints against these stores, and the size and prominence of the stores," said Patricia Gatling, the city's human rights commissioner. "This is only the beginning of our investigation." (Source seattlepi.com)

Attorney calls case "shopping while Black and profiling" by Walgreens manager Wendy Marceau in Portland - Walgreens to pay mother & son $67k for falsely accusing them of shoplifting  Teresa White sued the Walgreen Co., based outside of Chicago, Ill., in Multnomah County Court for false arrest and punitive damages. On Wednesday afternoon, a jury awarded $41,000 to White, and $26,000 to her teenage son, Deante Strickland. White and Strickland were shopping in the Walgreens store on May 4, 2012. White had purchased soda, candy and tissues, according to a receipt she provided her attorney. Marceau suspected White of stealing 15 items of makeup, and accused Strickland of being his mother's "look out". Marceau called 911 to report a "theft in progress" because Walgreens does not have its own loss-prevention team. (Source katu.com)

Racial profiling complaint issued against Global Mall security in Antioch, Tenn.

JCPenney sees increase in shoplifting after firing workers - "Most of the Theft comes to Our Place"  The flailing retailer, logging a $489 million quarterly loss, admitted Wednesday its margins have been hit by shoplifting — but some insiders disagreed with the department store’s official excuse for the problem. Chief Executive Mike Ullman, in a conference call with analysts, blamed the noticeable uptick in what retail insiders call “shrinkage” — and what the rest of America calls shoplifted goods — on a move by former CEO Ron Johnson to eliminate anti-theft sensor tags. Mr. Ullman indicated on a conference call with analysts Wednesday that the move away from sensors actually encouraged thieves to come to Penney. Competitors were still using the devices, so "most of the theft comes to our place," he said. Johnson had removed the tags last year because they interfered with the rollout of higher-tech radio-frequency ID tags used to track inventory — a project that was put on hold in January as funds dwindled. Penney execs failed to mention, however, a far more significant reason for the jump in losses from stolen goods, according to critics: Johnson’s layoffs of tens of thousands of workers, who haven’t been re-hired. “The idea that shrinkage is spiking because of sensor tags is laughable,” said one former exec, noting that the tags were only used on a small fraction of a store’s inventory. “The fact is they’ve fired everybody who was watching the stores. This is not rocket science." The company is now retagging items on the sales floors with sensors, as well as tagging those that it is bringing in. It also recently tightened its return policy by giving store credit, rather than a refund, to customers who return goods without a receipt and are unable to produce the credit card used for purchase. (Source NYPost.com) (Source wsj.com)

Walmart, Other Retailers Agree to Tougher Safety Standards in Bangladesh  The new requirements, including more sprinkler systems and fire doors, come amid concerns over garment worker conditions following a series of deadly incidents, including the collapse of a factory building in April that left more than 1,130 people dead. (Source time.com)

Survey: Gift cards drive store traffic
Seventy-four percent of shoppers plan to give one or more gift cards this holiday season, and nearly 30% planned on giving five or more gift cards, according to a study by the Retail Gift Card Association (RGCA). The results show that gift cards drive store traffic, with 78% of consumers planning to spend their cards at the retailer's brick-and-mortar location. (Source chainstoreage.com)

Kohl’s up 15%, J.C. Penney up 24%, American Apparel up 14%- web sales Q3

SpartanNash Announces Corporate Headquarters Will Be in Michigan

Ruby Tuesday to eliminate 50 corporate jobs in expense reductions

Six-in-10 consumers shoppers say smartphones critical for Black Friday

McAfee Labs Sees New Threats Subverting Digital Signature Validation

Giant-Landover, Safeway Workers Plan Rally in Washington, D.C.  United Food and Commercial Workers Union Local 400, to call a strike if contract differences aren’t resolved. They plan to hold an informational picket for what they call a “fair” contract on Thursday, Nov. 21 outside of a Giant store scheduled to celebrate its grand opening on that day. (Source progressivegrocer.com)

‘Operation Grinder’ busts Pitt County stores selling illegal items  Operation Grinder” a three month investigation into stores who were selling products that are marketed for tobacco use, but are really used for marijuana and other illegal drugs. The joint effort between law enforcement agencies also seized a variety of counterfeit items that break trademark laws. Legal vitamin drinks were also seized because they were being sold as drug dilutents that help people pass drug tests. (Source wnct.com)

AT&T and Verizon Pressed to Detail Roles in U.S. Surveillance Efforts  Shareholders are putting AT&T and Verizon Wireless on notice: Tell the public more about the companies’ role in government surveillance efforts or risk a ding to the bottom line. The two dominant wireless carriers hurt customers’ trust by not disclosing more about the data they share with governments. The resolutions are the latest sign that the flurry of revelations about American spying efforts is putting business pressure on the companies lassoed into providing customer data to the government. Editors note: This could have an impact on how we as an industry share data. (Source nytimes.com)

"This is an attempted attack on SAP" client applications - allowing cybercriminals to access SAP servers  A recently discovered malicious program steals log-in passwords and other sensitive information from SAP client applications and allows cybercriminals to access SAP servers from infected workstations. This is an attempted attack on SAP and not just a harmless data-gathering operation to determine if SAP is installed," Geoff McDonald, a researcher with the Microsoft Malware Protection Center (MMPC), said Wednesday in a blog post. (Source cio.com)

Cargo Theft Traditionally Increases During Holiday Season  Over the last three Thanksgiving holidays, an average 10.5 thefts occurred per day, which is more than three times the annual average of 2.6 thefts per day. (Source cdllife.com)

FreightWatch Advises Caution About Thanksgiving Cargo Thefts  The logistics security services provider, FreightWatch International, has issued a Thanksgiving Holiday Awareness bulletin about cargo thefts. “Over the past three Thanksgiving holiday weekends the industry has experienced 10.5 thefts per day, more than three times the annual average of 2.6 thefts per day throughout those years,” said FreightWatch. “Additionally, during this time, electronics and clothing/shoes rise up on the thieves’ wish lists in a three way tie with the ever popular category of food/drinks for the most targeted product type.” (Source truckinginfo.com)

Senate passes Drug Quality and Security Act
Bill replaces 'patchwork' of state pharmaceutical supply chain regulations with single federal law, strengthens regulations of compounding pharmacies. A bill that would implement federal tracking and tracing of drugs and strengthen federal regulations on pharmacy compounding has passed in the Senate and will go to President Barack Obama for his signature. (Source drugstorenews.com)

Mobile Carriers reject ‘kill switch’ for stolen smartphones  Samsung Electronics, the world's largest mobile phone manufacturer, has proposed installing a built-in anti-theft measure known as a "kill switch" that would render stolen or lost phones inoperable, but San Francisco's top prosecutor says the nation's biggest carriers have rejected the idea. District Attorney George Gascon said Monday that AT&T Inc., Verizon Wireless, United States Cellular Corp., Sprint Corp. and T-Mobile US Inc. rebuffed Samsung's proposal to preload its phones with Absolute LoJack anti-theft software as a standard feature. The wireless industry says a kill switch isn't the answer because it could allow a hacker to disable someone's phone. (Source timesdaily.com)

Prepaid Card Fraud and Risk Controls in the United States  Research and Markets has announced the addition of the "Prepaid Card Fraud and Risk Controls in the United States" report to their offering. New Research Examines Fraud Risk And Best Practice For Fraud Prevention In Prepaid Card Programs. This report examines common ways in which criminals attempt to commit fraud, money laundering, and other types of crime against prepaid programs and what the industry can do about it. (Source pymnts.com)

Over 1% of Google Play Store apps are copycat "thief-ware"  More than one per cent of apps in Google Play Store are "aggressive" copies of legitimate apps, according to security firm Bitdefender. The copied apps have been modified in order to include more intrusive tracking, access to text message and call history, and users' social media accounts. The plagiarised apps, so-called "thief-ware", also contain different advertisement libraries to the originals, so profits are redirected to the app pirates. Researchers from Bitdefender analysed 420,646 apps available on the Play Store, and found that 5,077 of these contained code directly ripped from legitimate apps like Facebook and Twitter. (Source itproportal.com)

Quarterly Same Store Sales Results

GameStop Q3 up 20.5% with global sales up 18.8%
Williams-Sonoma Q3 up 8.5% with net revenue up 11.3%
Kirkland's Q3 up 4.9% with net sales up 9.8%
Stein Mart Q3 up 4.8% with sales up 6.1%
Dollar Tree Q3 up 3.1% with net sales up 9.5%
Limited Brands Q3 up 3% with net sales up 6%
Target Q3 U.S. stores up 0.9% with sales up 2%
Jack in the Box Q4 company store down 0.2% with Qdoba company stores up 1.3%
The Buckle Q3 down 0.5% with net sales down 0.9%
Cato Q3 down 1% with sales up 1%
Destination Maternity Q4 down 1.4% with net sales down 0.2%
The Bon Ton Q3 down 2.8% with sales down 2.6%
Sears Q3 down 3.1% with sales down 7%
Trans World Entertainment Q3 down 3.7% with sales down 13.1%
Stage Stores Q3 down 4.6% with sales down 2.8%
Abercrombie & Fitch down 14% with total U.S. sales down 18%

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eBay News
 

eBay Debuts Shoppable Touchscreens And Digital Storefronts For Sony, Toms And Rebecca Minkoff In San Francisco

eBay is debuting a number of new, connected digital storefronts for shoppers today at the Westfield Mall in San Francisco. Similar to the marketplace giant’s shoppable windows in New York, this new partnership melds connected glass, mobile technology and digital payments to give Sony, TOMS and Rebecca Minkoff shoppers the ability to buy from these digital storefronts in the Westfield San Francisco Centre.

Shoppers interested in buying or browsing from these storefronts can touch the glass, and select from one hundred of items of merchandise from Sony, TOMS shoes or fashion designer Rebecca Minkoff. If they choose to guy any items, they can proceed to checkout by pushing the order to their mobile phone.

Read more here.

For further information on PROACT, email inquiries to PROACT@eBay.com.

eBay Direct - Click Here 
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Loss Prevention News Network
 

Leadership & Development Series

Neil Watanabe, CFO for Anna's Linens
The Journey from LP to CFO, Part 3

This three part interview follows Neil Watanabe's career from an entry level management position through the control and loss prevention field all the way up to CFO. It explores exactly how he progressed and what elements played the biggest part in his climb up the ladder. Defining the path and understanding the steps allows the viewer to learn how one executive was able to navigate their way all the way up to the top.



Coming Dec. 2 - An exclusive episode with former Albuquerque Police Chief Ray Schultz, the man who helped create the very first public ORC network and model that changed the nation's approach to ORC.

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Retail Crime News
Sponsored by Sony
UK police raid 7 homes after $646,000 warehouse burglaries of iPads and iPods - arrest 4 more to come 

Del. State Police Seek Help IDing Credit Card Fraud Suspects buying money cards at supermarkets 

Lake St. Louis, Mo., debit card skimming theft investigation spreads - gas station pumps skimmed - 300 cases

Identity theft ring conspirator sentenced to 12 years in prison in 22 member ring in Smith County, TX.

30 credit card cases come from one store in Colchester, Conn. - Kim Hair Salon


NY Suspected Shoplifters Told to Pay Fines, Even Without Criminal Charges 

Philadelphia Police seeking a violent female robbery suspect targeting the South side 

Former Lowe's employee in Indiana charged in forgery, theft 

Sketchers employees accused of theft of over $10,000 in Portage Park Outlet in Illinois 

Police ID man arrested in Boise, Idaho electronics store burglary

Today's Robberies and Burglaries

Two Robbers Convicted of Murdering Echo Park Marijuana Clinic Employee in Los Angeles
Colton, Ca., jewelry store robbed of $50,000
Vallejo police: 7 armed robberies in 4 hour span in Costco parking lot and nearby Pep Boys parking lot
Baltimore police seeking suspect in string of armed robberies last week
Police: C-Store armed robberies likely linked in Greenfield, Mass.
Shippensburg man gets up to 3 years for Silver Spring
Twp. Wal-Mart box-cutter robbery
Carson Jewelers employee fires warning shot during 'smash-and-grab' in Hagerstown, Md.
Metro PCS - armed robbery – Hempstead, NY – no one injured
Pet City – armed robbery - Seabrook, RI – no one injured
Family Dollar – armed robbery – Columbus, Ohio – no one injured
AAA Nail / Beauty Supply - armed robbery – Broomfield, Colorado - no injuries, suspects tied to other robberies
CVS - suspect stated he was armed - Northport, NY – no one was injured; second suspect acted as a lookout

 

Thought Challenge
 

2012 Thought Challenge Top Winner

Traits of Great Leaders and Mentors

Submitted by Sandy Chandler, CPP, LPC
Regional Director, Asset Protection
Rite Aid Corporation


With the holidays fast approaching (Q-4 sales and shrink potential) I think now is the best time to reflect and give thanks.

When I look at my career progression and what I have learned throughout the years, my hope is that I have taken on some of the traits of my great mentors and leaders.

Below are a few traits that come to mind when thinking about who has really contributed to my personal growth and development over the years.

Great Leaders and Mentors:
 
Ask the right questions. Mentors show you how to get results by asking the right questions and gaining insight on the current challenges.
Listen. Great mentors do more listening vs. talking. They have conversations with everyone they come in contact with. One of my best mentors will talk out loud about a situation, offering solutions and steps for follow-up. He also asks others for input so other team members can learn, and we provide the best solutions possible.
Care. Great mentors want to know all about you. Expressing general interest in your well-being.
Are humble. Great mentors do not have to celebrate their successes; they have earned the respect and recognition over the years through doing the right thing.
Have un-ending energy and passion. Great mentors have energy and a passion for their job. They love what they do, and their passion inspires others to do the same.
Are industry experts. Great leaders and mentors contribute to the well-being of the industry.
Admit their mistakes and let others make some as well. Great leaders admit their mistakes which in turn builds our trust, which helps others learn.
Recognize others. Great leaders recognize others through positive reinforcement, and do it often.
Lead by example. Leaders love to learn and share their knowledge with others.
Are great communicators. Great leaders communicate their clear focus and vision regularly, so there is never one doubt about where we are, where we need to be, where we are going, and what we want to accomplish.
Embrace change. Great leaders embrace new initiatives and execute.
Mentor others. Great leaders inspire their team members to be the best, and challenge us to learn and improve.

This thought challenge is dedicated to all of those great leaders and mentors out there (you know who you are) who continue to help us on our career paths.

I choose to take on these traits, because I see the positive results and how we can all make a difference in the lives of others. I challenge myself to be better.

Who inspires you? Have you thanked them lately for all that they do for you?

Just a thought

 

ORC News
Sponsored by Protection 1

The Oregon fraud gang keeps growing - 3 more busted for $150,000 in fake credit cards  Three Californians are facing criminal charges after allegedly racking up as much as $150,000 in fraudulent credit card purchases during a two-month West Coast shopping spree, according to Tigard police. Investigators are trying to determine whether the trio is linked to two men who were arrested last month on similar accusations. An investigation began when Nordstrom notified Beaverton police Nov. 18 that the trio visited a store branch in Palo Alto, Calif., used counterfeit credit cards and made returns that were refunded to an account used by Jin Hua Lin, 22, of Rosemead, Calif, according to a probable cause affidavit. Using counterfeit credit cards to steal more than $100,000 from Portland-area retailers including Nordstrom. Beaverton and Tigard police were involved in that investigation. (Source oregonlive.com)

Sears Clerk Indicted in Organized Retail Theft Spree in Salem, Mass.  Salem Sears employee accused of falsely ringing in a series of returns in order to allow others to make off with thousands of dollars in cash and merchandise could face between 3 1/2 and 7 years in prison for his alleged crimes. Echevarria was involved in at least three different instances of theft at the Salem Sears. Police have said that there were at least five different days of organized retail thefts at Sears over the summer. Police have alleged that several individuals, including Echevarria, were involved in a series of false refunds, transactions using false rewards points and falsely registered merchandise, and cash thefts totaling $2,500. (Source salem-nh.patch.com)

Framingham Police nab 3 suspects in stolen credit card crime ring - part of larger ring  Three people suspected of being part of a stolen credit card crime ring landed in custody this week after one of them took a cab from Framingham to a Nashua, N.H., Best Buy, before realizing she left her wallet behind and needed the cabbie to drive her back to Framingham. Police got involved when the cabbie on Tuesday called to report someone using a bad credit card for a fare at the Best Western on Rte. 9. Prosecutor Warren Lee said during the group's Framingham District Court arraignment on Wednesday that the group could be part of a larger credit card fraud ring. The Secret Service is involved," Lee told Judge Douglas Stoddart. "This is part of a larger fraudulent credit card investigation." (Source metrowest6dailynews.com)

Authorities search for credit card fraud suspects buying gift cards state wide in South Carolina  According to Horry County Police Department's Facebook page, authorities are looking for two men who they say have been using stolen credit card numbers to purchase gift cards throughout the State of South Carolina. (Source wbtw.com)

Thieves use counterfeit debit cards to steal thousands in stores from Georgia to Dallas, TX., to Miami  Crooks used a high tech method to steal thousands of dollars from customers at a Spalding County bank, in Horry County, S.C. Investigators said four thieves manufactured counterfeit debit cards then bought gift cards or merchandise at several stores locally as well as Miami, Fla., and Dallas, Texas. (Source myfoxatlanta.com)


 



As reported by the D&D Daily.
Continue reading the Daily all week to see the
latest ORC reports and statistics.

 

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Vendor Spotlight
 




Holiday Loss Prevention Kit


During the holiday season, your loss prevention program does not need to be greatly altered; it only requires a few "extras" to make certain that everyone is a little more aware and prepared to prevent potential loss.

As leaders in the loss prevention industry, LP Innovations has developed a Holiday Loss Prevention Kit to help you prepare for the holiday season. Our kit includes a variety of materials and information to help managers and employee understand the nuances that come with holiday shopping.

The focus during the holiday season is to make sure everyone is prepared to handle the increased possibility of key areas of loss prevention.
 

This Free Kit includes:
 

• Loss Prevention Holiday Preparation Guide eBook
• Holiday Loss Prevention Employee Quick Tip Sheet
• 3 Holiday Myths that are Killing Your Shrink Results Article
• Successful Temporary Locations in 8 Steps eBook
 

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On the Move
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Mark McClain was promoted Director, Global Investigations for Wal-Mart Stores, Inc.
Krysz Wysoczanski was promoted to Manager of Corporate Loss Prevention for The Great Atlantic and Pacific Tea Company.

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Your Career
Sponsor this section of the Daily
Why Monk Mode is the Secret to Insane Productivity  The trick to getting things done in this super busy, super crazy life we lead is to think and behave like the monks do: you must make an open declaration to yourself and those around you that you will be concentrating on your work and tuning out the world for a while. (Find your a-ha moment)

10 Thoughts That Can Super-Motivate You  The ability to keep yourself motivated is the key difference between if you will succeed or if you will fail.  Use these ten thoughts to keep you on that path to greatness! (Motivation comes from managing your mind and your emotions)

How to Create a Stress-Free Work Environment  Whether its physical or emotional, if you are undergoing stress in your workplace, it not only causes you to be less productive, it can affect your attitude as well. Try using these nine tips to create a more stress-free environment in your organization, that you have control over. (Clutter is more than just annoying)

The Surprising Benefits of Working Backwards  Looking at things in reverse, could lead to the breakthrough you need. In fact, reversing the order of your approach forces the brain to think in an entirely different way, and will cause it to be more active. (Stuck? Put your brain in reverse)

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Tip of the Day
Sponsored by Vector Security

It's always the basics, the simple things

The simplest things can always have the biggest impacts. From having a firm hand shake, turning off your cell, not chewing gum, shining your shoes, cleaning your briefcase, having multiple copies of your resumes, getting business cards from everyone you interview with, taking the water they offer, stopping by the facilities merely to clear your head, making direct eye contact, and making sure you wear a smile and you're upbeat with everyone you meet. These are the basics of every successful interview. And it seems that many great executives lose opportunities because they don't practice the basics.

Just a Thought,
Gus Downing

Gus Downing

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