|November 21, 2014|
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Manage holiday season return fraud through power of data The NRF's 2013 return fraud survey estimated that it cost retailers $9 billion - $3 billion during the holiday season. One of the ways of reducing return fraud without compromising the customer experience is through the power of data. By collecting and analysing data at various points across the business, companies can reduce fraud without innocent customers being inconvenienced. There are many points within the returns/exchange process that can and should be monitored closely. From the point of qualifying whether an item is eligible for return or not, to where in or out of the store the newly returned product will reside, it is important that accurate information be available quickly, to not only manage the process, but also to identify unusual patterns that can help stem the tide of fraud and abuse without the need for more stringent return policies. For example, patterns of returns by the same customer or executed by the same associate time after time should create a red flag for the retailer. But collecting, correlating and analysing all that data requires an automated system. Comprehensive retail fraud systems do just that - analysing millions of data points instantly, detecting anomalies and patterns that signal the threat of fraud, often before it even happens. retailfraud.com
As U.S. goes EMV, fraud will go online - as it did in the U.K. and other
As the second largest market for online revenues, when the US moves to EMV
technology at 'brick and mortar' POS, we can expect a transition from offline
fraud to online channels such as the desktop and mobile, as fraudsters increase
their fraudulent activities. Figures from the UK Card Association show how this
occurred in the UK after it adopted EMV technology - a trend that played out in
other countries across the world. The difference between then and now though is
that ecommerce is now a retail phenomenon. According to eMarketer, over $200
billion of additional spending could flow through CNP transactions globally by
2017, presenting a vast world of opportunity to online fraudsters looking for a
piece of the pie.
Compliance - Regulators Try New Penalties Amid View Fines Don't Work
Monetary fines for compliance failures are not changing the underlying behavior
of companies, as many corporations are viewing these fines as a cost of doing
business, according to a new report by Thomson Reuters. Because fines alone have
yet to change corporate behavior, regulators are tacking on additional
penalties, like targeting senior executives and holding them accountable for
their behavior and using clawback provisions to bring the financial hits closer
to home. In some cases, regulators are forcing companies to increase their
liquidity, which can put them at a competitive disadvantage to their peer
companies that follow the rules, according to the report, which is based on a
survey of compliance professionals. In the worst-case scenarios, these
additional penalties can dwarf the impact of any monetary fines, as they can
result in a business lines being shut down, the loss of the ability to sell
certain products and possibly even the closing of the entire company, the
61% of Americans will shop Thanksgiving weekend
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Shopping season in Canada sees increase in shoplifting
It's a problem that costs Canadian retailers $3.6B dollars, which is magnified
around the holidays. Even though Canada doesn't traditionally see the mayhem
that comes with door crashing in the U.S., the increased traffic can lead to
challenges. There are no numbers to show specifically how much is stolen during
the holidays, but the yearly losses are staggering.
DSW launching Canadian e-commerce site and stores in conjunction with 49.% purchase of Canada's Town Shoes Town Shoes President and CEO Bruce Dinan runs DSW's Canadian operations. In April of 2014, DSW bought a 49.2% stake in Town Shoes, paving the way for DSW's entry into Canada. Buying Town Shoes was a strategic move on the part of DSW. Not only does DSW gain Town Shoes' Canadian market expertise, it also secures its pre-existing national distribution network. The 62 year old Town Shoes brand will also continue to grow and expand in Canada, as will company-owned The Shoe Company, Shoe Warehouse, and Sterling Shoes. retail-insider.com
Walmart Canada lays off 210 head office, field management employees Walmart Canada says it has laid off 210 people, most at its head office in Mississauga, Ont., just west of Toronto. The retail giant handed out the pink slips earlier Tuesday, with both management and non-management positions affected. retailinsider.com
Will they stay or go? Target's future in Canada far from certain Target's most senior leaders said this week every single store across its struggling Canadian chain must make a "step-change" in performance. Dictionaries define step-change as a significant improvement. For a chain that has rapidly inflated to 133 stores and is burning through cash in the process, the pressure is accelerating. It's perhaps mostly intensely coming from inside Target and at the very top. Brian Cornell, Target's new leader, said Wednesday he is evaluating now whether the money-losing Canadian chain is worth keeping, and will provide an updated view "early next year." globalnews.ca
Target Corp. says Christmas sales could make or break Canadian operation
Sears Canada more than doubles net loss in Q3
Canadian holiday retail sales expected to be up 3.3% and hit $33B
1 in 3 Canadian consumers will shop Black Friday, Cyber Monday
Vancouver Police warn drug users after East Vancouver pharmacy robbed
Security Guard Tasered at Polo Park Mall in Winnipeg, CN A man attempting to make off with $380 in merchandise from a Polo Park department store Tasered a security guard who tried to stop him on Sunday. Winnipeg police were called to Polo Park Shopping Centre at around 12:10 p.m., where a loss prevention officer tried to stop the man as he was leaving the store without paying. The suspect began to fight with the officer when two other guards came to his aid. The suspect used a Taser and stunned one of the guards in the lower body. Despite the scuffle, the suspect was able to be held for police. Michael William Redden, 23, of Winnipeg has been charged with three counts of assault with a weapon, theft under $5,000, carrying a concealed weapon or ammunition, unauthorized possession of a prohibited or restricted weapon and possession of a weapon. chrisd.ca
Toronto Police Release CCTV Footage in $500,000 Jewelry Store Robbery Two men in Canada, who wore burkas and robbed a jewelry store in Toronto, are "very difficult" to be identified. Staff Inspector Mike Earl spoke about the hurdles of the identification, while police released the CCTV footage of the robbery on Wednesday, Nov 19. Mona-Clara Jewellers in the York Mills Rd. and Leslie St. area was robbed at 11 am on Oct 14. The robbers were covered from head to toe when they took jewelry worth $500,000 from the store. It took them less than five minutes to perform the entire act. One burka-clad man took out a handgun, while the other locked the main door with the help of a female employee, The Star reported. They eventually left the store through the back door. According to police, there could be a getaway car waiting for them. Earl said that there was not much to help the investigation as the robbers were completely covered. However, what could give an outside chance of identifying the offenders is the amount of jewellery they took on that day. "The biggest clue is going to be the amount of jewelry they took that day, whether they're bragging to family members and friends, or if somebody saw something that jogs their memory," Earl said. One of the suspects is believed to be 6' 3'' tall, while the other who seemed to be black, was 5' 11". One of them forced an employee to open the display case, while both of them took a number of jewels off it and put those in their bags. The CCTV footage released by police also shows one of the robbers clearing out the cabinets, The Globe and Mail reported. ibtimes.com
Man charged with Robbing Birks Jewelry stores in 2012, 2002 One man
has been tracked down and charged with the armed robbery of jewelry stores going
back to 2002. Laval police arrested 46-year-old Dimitrios Batzakis this week and
he was in court Thursday to be charged with the crimes. Raids were conducted in
multiple locations including Ste. Adele, St. Jerome, Val-Morin and Montreal.
Batzakis is accused of the armed robbery of a Birks jewelry store in Laval in
2012, and with robbing another Birks store in St. Bruno in 2002, and making off
with more than $1,000,000 in jewelry. In July 2012, two men smashed display
cases at Carrefour Laval and grabbed jewelry before fleeing the store. At the
time witnesses said one of the two men was armed with a handgun. A Birks store
in Pointe Claire was robbed by a gang last week.
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How to Avoid Gift Card Fraud This Holiday Season
Gift cards will be the most requested gift this holiday season for the eighth
consecutive year, the National Retail Federation reports. Unfortunately, this
also creates an opportunity for fraudsters who want a piece of an industry worth
hundreds of billions of dollars per year. Gift card fraud can happen when a gift
card is purchased or redeemed, according to Pete Kledaras, chief risk officer at
CashStar, a gift card platform that works with hundreds of major retail brands.
Thieves can purchase a physical or digital gift card using a stolen credit card
or simply steal the gift card number and PIN and leave the physical gift card.
In the latter case, thieves will typically use the balance themselves. "Once
cards are stolen, there are any number of ways that thieves can turn that into
money for themselves," Kledaras says. "They can resell them on the secondary
market, or they can go into the store and purchase physical goods that they can
sell." Another example of gift card fraud is when a thief tries to return stolen
merchandise, and the retailer issues a gift card as a refund. Then the schemer
might turn around and sell that gift card for cash on a secondary market such as
eBay or a specialty gift card resale site. To make sure you don't become a
victim of gift card fraud this season, follow these tips.
"Operation Holiday Steals" makes 75 arrests and establishes more ORC leads -
Broward Co. FL Law Enforcement teams up with Retailers As the holidays approach, Broward Sheriff's Office deputies are
remaining on high alert to stop retail thieves and keep the public safe. Retail
theft is ranked number two in the nation in the state of Florida, and due to
those high numbers, BSO is cracking down as part of a three-day operation.
Dozens have been arrested as part of Operation Holiday Steals. The sheriff's
department teamed up with retailers such as Saks Fifth Avenue, Publix, Home
Depot, eBay and PayPal during the three days. Among those arrested, one man at a
Home Depot in Hollywood, Wednesday evening. Officials said he attempted to leave
the store with a large quantity of items worth hundreds of dollars. A search of
the arrested man's history showed that he had been arrested more than a hundred
times prior in connection to retail theft. "It's a very serious crime, and we
have to do something to combat it [and] we have," said BSO Sheriff Scott Israel.
"Retail and law enforcement are making a statement together, and we're saying,
'Hey, look, we're not gonna put up with this. We're gonna keep our customers
safe," said Tom Jackson, a spokesperson for the Retailers Association. Another
team was able to find a group of six women, Wednesday evening, at a Victoria's
Secret at the Broward Mall, who, according to officials, used booster bags in an
attempt to steal thousands of dollars in merchandise. Two of those women were
arrested. Loss prevention experts were able to collaborate ideas and compare
between those arrested. "This particular crew, there was six of them. Two of
them were caught and arrested and charged with grand theft, possession of an
anti-shoplifting device," said BSO Sgt. Rich Rossman. Surveillance cameras from
the store caught the women entering the store with booster bags. "Very brazen,
just without any hesitation, just wheeled out a vanity and a bunch of other
items," said Rossman. "It effects every American household. It really does
because the consumer ultimately has to pay the price for what's stolen and
prices go up," said Israel. According to detectives, several booster crews have
been broken up. "We're tired of the losses, the huge losses that the retail
community has experienced," said Jackson. The companies that were
involved include Rite Aid, CVS, Toys R Us, Gap, JC Penney, Sports Authority,
Marshall's, Publix, Target, Walmart, The Home Depot, Lowe's, Macy's, Saks Fifth
Avenue, Discover, Capital One, and eBay Proact. Update: estimated 75 arrests and
multiple ORC leads established.
Harris County, TX Sheriff's Office Investigators charge 4 in National Robbery
case targeting Cellphone stores Harris County Sheriff's Office Robbery
Division investigators have charged four men believed to be part of a national
robbery group responsible for numerous robberies in east Harris County, Beaumont
and the West Orange area. They are identified as: Jeremiah Palmer, Kirk Jones,
Zachary Johnson and Anthony Nichols. Palmer and Jones are charged with
aggravated robbery for the October 16, 2014 robbery of an AT & T store in the
2100 block of US 90. There they stole about $33,000 worth of merchandise.
Investigators say that Palmer and Zachary Johnson allegedly robbed the Verizon
store in the 15300 block of Wallisville Road a few hours later. All four men are
part of a crew that has robbed businesses in the east Houston area to southeast
Texas and have ties to a criminal enterprise in the Atlanta, Georgia area that
purchases stolen merchandise. All four men were armed when they entered the
stores demanding cash and merchandise, specifically iPhone 6 and Android phones.
The four suspects netted over $56,000 worth of phones in their robberies.
Authorities in the Atlanta, Georgia area recovered stolen phones from two of the
suspects in an unrelated incident. The phones and information on a stolen
vehicle that was recovered in the east Harris county robberies broke the case
for HCSO investigators. All four suspects are currently in the Jefferson County
Jail in Beaumont on aggravated robbery charges, awaiting extradition to Harris
Social media sting takes down $7,700 ORC operation in Oakwood, GA When you post your alleged criminal activity on social media sites there is a good chance police will find your information, then exploit it. That is exactly what Oakwood police said happened to Torinto Christian. Cpl. Danny Sridej said Christian shoplifted thousands of dollars in merchandise. Investigators said Christian is part of a shoplifting ring that steal very specific high-dollar items such as Rogaine, Zantac, probiotics, and batteries, then sell them to another person at a discounted price. "The store price would be $20. He is selling it for $4," Sridej said. Police investigators used social media to lure Christian to a gas station parking lot. Christian was under the assumption someone was going to buy his stolen goods. Instead, police swarmed his vehicle. It was full of $7,700 worth of merchandise. "We were able to convince him that we would like to purchase the items you have in your possession for whatever price," Sridej said. A majority of the stores hit have been Publix grocery stores. At least four across the metro area have been hit. Investigators said they are working to track down an accomplice who helped shoplift the items and are trying to find another buyer that was purchasing the stolen goods. At this point, investigators don't know if the stolen items were being sold online, in flea markets, or a home. Investigators believe other stores may be victims of the shoplifting crew but don't know it. Christian was just released from prison after serving 12 years for armed robbery. myfoxal.com
Police search for crew of three violent shoplifters in King and Pierce Co. Washington Police say three women shoplifters most recently hit the Eileen Fisher store at 5th and Pine in downtown Seattle. When store employees tried to stop them from taking $2,600 worth of clothing, things went from bad to worse. "The suspect with the clothing kicks the clerk in the groin, smacks her in the head, tries to pull her clothing off of her and another employee steps in and she also gets smacked by one of the suspects," Crime Stoppers of Puget Sound Executive Director Myrle Carner said. "I think it's crazy. To beat someone up after you're stealing from their store. You already know that you're wrong," shopper Ashaunti Martin-Smith said. Police have already identified two of the three suspects, who they identified as Precious Shabazz and Valerie Heard, but they still need to know who the third woman is dressed in all black. Police say they target high-end shops in King and Pierce counties and are known to drive a 1999 Mercedes Benz ML320. q13fox.com
Fencing Operation: Sam's Big Apple Convenience Store in Ocala, FL accused of dealing in stolen property: $60,000 over last 2 years Sheriff's detectives arrested an employee of an Ocala convenience store on suspicion of organized dealing in stolen property and possessing Viagra pills -- for sale at $5 a pop -- without a prescription. Samer Abuokab, 51, was arrested Wednesday after detectives followed up on a tip from Wal-Mart's loss prevention office regarding gift cards. Wal-Mart had received a tip that Sam's Big Apple, a convenience store at 1943 W. Silver Springs Blvd. in Ocala, had been buying its gift cards from people at a price far below their actual value, according to a Marion County Sheriff's Office arrest report. The tipster said people were stealing items from one Wal-Mart and returning them to another in exchange for gift cards. According to an MCSO news release, detectives confirmed that Sam's Big Apple had used gift cards over the past two years to buy nearly $60,000 in merchandise from Sam's Club. They worked with a confidential informant, who sold gift cards or new cellphones to Abuokab at the store on three different occasions, according to the report. On Wednesday, the informant sold him nine iPhones, each worth $699, for a total of $600. The informant allegedly told him about stealing from Wal-Mart. ocala.com
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Rite Aid Security Guard Shoots Would-Be Robber in Philadelphia Gunfire rang out during a knife point robbery inside a pharmacy Thursday night leaving a would-be robber in critical condition, according to Philadelphia Police. A security guard shot a 33-year-old man during the heist inside the Rite Aid store at E Mount Airy and Stenton avenues in the city's West Oak Lane neighborhood just before 8:30 p.m., said investigators. Police said the gunshot victim was carrying a knife when the guard shot him multiple times. Medics rushed the would-be robber to Einstein Medical Center in critical condition. Police recovered the knife and kept the would-be robber under police watch at the hospital. Police didn't initially say if the guard could face any charges. nbcphiladelphia.com
Three Chicago men Arrested; American Express - Target account fraud scheme
Three men have been charged in a credit card fraud scheme allegedly carried out
in Northwest Indiana and the Chicago area, federal court records show. Tandika
Jackson, DeJuan Raine and Darius Raine each face one count of knowingly using
stolen credit card numbers, according to U.S. District Court records. The
investigation began when someone contacted authorities after finding six credit
cards with Jackson's name on them and suspected the cards may have been used in
a fraud scheme, according to an affidavit. Investigators determined the six
credit card numbers did not belong to Jackson, court records state. Authorities
allegedly identified other suspects after reviewing transaction receipts. The
men are accused of transferring funds from stolen American Express accounts to
American Express for Target prepaid devices. They allegedly opened American
Express for Target accounts and then funded the accounts using fraudulently
obtained American Express card numbers. They then used the prepaid cards to make
purchases or withdraw cash from ATMs in the Chicago area and Northwest Indiana,
including a bank in the 4000 block of Indianapolis Boulevard in East Chicago,
according to court records.
Police arrest man at Mall in Columbia, MD who said he had gun A Silver
Spring man was arrested Wednesday at The Mall in Columbia after shoppers
reported he said he had a gun, according to Howard County police spokeswoman
Sherry Llewellyn. Llewellyn said officers responded to the mall and found that
the man did not have a weapon. Elijah Johnson, 18, of the 11600 block of Elkin
Street, was charged with disturbing the peace, Llewellyn said. The incident
comes less than a year after a deadly shooting at the mall killed three,
including the gunman.
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2 Ways We can Shift Our Own Attitudes to Be More Productive The way we
perceive ourselves, the way we look at the world can guide our actions. Our
mind-sets can have the power to push or hinder us in our daily lives. Here are
two mind-sets that should be greatly embraced.
Expectations shape reality|
What To Do When You Have Too Much to Do and Too Little Time We have all been in that position where if someone gives you one more task, it will put you over the edge. Our days become jam-packed with items on our to-do list, and there's never enough time to get it all done. The trick is saying this simple word. You can't do it all
2 Easy Changes That Will Stress-Proof Your Brain Stress isn't going anywhere. Try as hard as you can to reduce it, it won't really work. What you can do, though, is to train your bodies to efficiently recover from the power of stress. Implement these two simple changes, and your body will thank you. It only takes a minute
How to Work With Different Productivity Styles The way in which people get things done varies across the board. Someone may need to write with a certain pen, others may need to jot down all their tasks for the day before they can get started. Here are four productivity styles. Which one are you? Planner, Prioritizer, Arranger, Visualizer
Tip of the Day
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A survey showed that executives with "mentor's" were more
satisfied, got promoted more quickly, and even made more money than those who
didn't have them. With this finding, it's obvious everyone should have one. It's
a serious obligation and a serious relationship. Make sure your mentor is one
that you want to emulate and one that will take it seriously. Finding a good
mentor will be a difficult task and should not be taken lightly. Check them out
on the web first because you can find out everything about everyone in about
three minutes now on the web.
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