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December 23, 2013

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News Brief
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Bargain-hungry shoppers buy less on weekend before Christmas  U.S. consumers shopped less on the final weekend before Christmas despite deeper discounts, the latest sign of how difficult a season this is turning out to be for retailers. Analytics firm RetailNext estimated on Sunday that U.S. retail sales fell by a mid-single-digit percentage at brick-and-mortar stores on Friday and Saturday, two of the four most important shopping days of the season, compared with the same days last year. That does not include online sales, which have been strong. (Source reuters.com)

Last-minute Christmas shoppers in NYC swamp stores amid extra security  The tick-tick-ticking of the Christmas countdown clock sent plenty of other shoppers scurrying from store to store just three days before Christmas morning. Macy’s flagship Herald Square location, offering a huge one-day sale, was packed with bargain-hunters. (Source nydailynews.com)

Traffic at Target stores falls after data breach
In the wake of a massive data breach, Target Corp suffered reduced customer traffic over one of the busiest shopping weekends of the year, the Wall Street Journal reported. The number of transactions at Target fell 3 to 4 percent compared with last year's final weekend before Christmas, citing estimates by retail consultancy Customer Growth Partners LLC. (Source chicagotribune.com)

Target's website, call centers frustrate customers worried about data  Potential victims of credit card fraud tied to Target's security breach said they had trouble contacting the discounter through its website and call centers. Angry Target customers expressed their displeasure in comments on the company's Facebook page. Some even threatened to stop shopping at the store. Target Corp. CEO Gregg Steinhafel apologized through a statement issued on Friday. The retailer also said it's working hard to resolve the problem and is adding more workers to field calls and help solve website issues. And the discounter began offering 10 percent off for customers who shop in its stores on Saturday and Sunday and free credit-monitoring services to those who've been affected by the issue. (Source tulsaworld.com)

Fraud fallout: Chase Bank imposes debit card limits on over 2 Million customers  At the peak of the holiday shopping rush, JPMorgan Chase said Saturday it is putting daily cash and spending limits on about 2 million debit cards that were used at Target stores that could be susceptible to fraud. Chase customers will be limited to withdrawing no more than $100 a day from ATMs on the affected debit cards. A statement on the website says tellers will help them at the bank's branches if they need more. In addition, customers with the affected cards will be limited to $300 a day in purchases, Chase says. The limits affect about 2 million of Chase's 23 million card customers. (Source usatoday.com)

Tiffany Is Told to Pay $449 Million in Swatch Dispute  Tiffany & Company was ordered to pay Swatch Group about $449 million in compensation over a contractual dispute, the companies said Sunday. The Netherlands Arbitration Institute also required Tiffany to pay more than $9 million in legal fees for Swatch, a Swiss watchmaker, and the cost of arbitration, according to a statement from Tiffany, the New York-based jeweler. (Source nytimes.com)

Jos. A. Bank Rejects Men’s Wearhouse Bid
Jos. A. Bank on Monday said it would not accept the offer of $55 a share from the Men’s Wearhouse, which came from the company it had been trying to buy just weeks before. The Men’s Wearhouse turned the tables on Jos. A. Bank Clothiers last month after being pursued for months. By turning around and chasing after its former suitor, the Men’s Wearhouse revived the so-called Pac-Man defense, a tactic that gained popularity in the 1980s. (Source nytimes.com)

Apple, China Mobile sign long-awaited deal to sell iPhones  Apple Inc said it has signed a long-awaited agreement with China Mobile Ltd to sell iPhones through the world's biggest network of mobile phone users. In a deal that could add billions of dollars to its revenue, Apple said its smartphones will be available to China Mobile customers starting January 17. (Source reuters.com)

Cracker Barrel Flipflops on Nixing 'Duck Dynasty' Items From Shelves  Less than 48 hours after Cracker Barrel announced plans to pull Duck Dynasty items off its shelves in the wake of cast member Phil Robertson's anti-gay comments, the Southern country store and restaurant chain has reversed its decision. Cracker Barrel's reversal of its former position was posted this morning to Facebook, following a flurry of negative responses from customers and fans who showed support to the patriarch of the "Duck Dynasty" family. "When we made the decision to remove and evaluate certain Duck Dynasty items, we offended many of our loyal customers. " (Source yahoo.com)

Bangladeshi Factory Owners Charged in Fire That Killed 112  The police in Bangladesh charged the owners of a garment factory and 11 of their employees with culpable homicide in the deaths of 112 workers in a fire last year that came to symbolize the appalling working conditions in the country’s dominant textile industry. (Source nytimes.com)

Fights Erupt At Stores Across The Country Over The Release Of The New Air Jordan Sneaker  The highly anticipated release of the Air Jordan 11 Gamma Blue led to fights in multiple American cities Saturday morning. At a Finish Line in Stockton, Calif., a few customers, one shirtless, fought inside the store. Fox 40 in Sacramento reported police were called but by the time they arrived everyone had fled the scene and no arrests were made. (Source businessinsider.com)

Aldi plans 650 new U.S. stores in next five years Discount grocer  Aldi is launching a five-year strategic plan to open 650 new stores across the United States. The chain launched its expansion efforts with the decision to build its regional headquarters and distribution center in Moreno Valley, Calif. To reach its aggressive five-year goal, Aldi plans to accelerate the pace of new store openings to an average of 130 per year, up from an average of 80 stores per year in recent years. Aldi also is planning to invest more than $3 billion to pay for land, facilities and equipment. (Source chainstoreage.com)

Year in Review: 7 Serious Scandals that hit retailers

Here's A $500 Cardboard Box For The Kid Who Has Everything  The creative directors of two advertising agencies have tried to simplify things by offering a simple cardboard box. The 2-foot-by-2-foot "Bawx" is made of recycled cardboard and sells in four different "models" that are actually all the same box. The cheapest "model" sells for $24.99 and the most expensive sells for $499.99. (Source businessinsider.com)

Last week's most popular news article --

The Biggest Skimmers of All: Fake ATMs - They're getting rather sophisticated  A skimmer discovered in Brazil last month takes this sort of fraud to another level, using a completely fake ATM designed to be stacked directly on top of a legitimate, existing cash machine. Just watch the 1:33 video and see the worlds best skimming device. (Source krebsonsecurity.com)


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EHS & Safety
CDC: Vaccinations Prevented 6.6M Flu Cases Last Year  The cold and flu season is upon us, but have you taken the necessary precautions to ensure you don't get sick this Winter? The Centers for Disease Control and Prevention is ramping up their efforts to stress the importance of getting your flu shot! They estimated that these vaccinations kept almost 80,000 people out of hospitals last year and helped to prevent 6.6 million influenza-associated illnesses. They often estimate that nearly 200,000 people are sent to the hospital each season because of this virus, and they found that last year alone most of the flu-related hospitalizations were people 65 and older, and there were 169 flu-related deaths in children. They also estimated if 70% of the population had gotten their vaccinations for this illness, they could have prevented another 4.4 million flu illnesses! Based on these statistics alone why wouldn't you get your flu shot? (Source ehstoday.com)

Holiday Driving: Are You Naughty or Nice?
With the holidays just a few days away, and people driving to visit family and friends, it's important to not let your road rage get the best of you! According to a recent study done by State Farm and KRC Research, they found that 64% of US drivers have experienced an act of aggressive driving six times or more in just the past three months from another driver. With such a large amount of drivers affected by aggressive driving already, the survey revealed that nearly a third of drivers say their likelihood to engage in aggressive driving increases during the winter holidays. That can make things worse and lead to more traffic accidents especially with poor driving and road conditions! Trying to stay nice on the road can be easier said than done, but use these tips to try and stay calm! (Source ehstoday.com)

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As most of you may have seen - we announced Monday that we're shooting the event in NYC live on the internet during the entire afternoon and evening. An industry first! With special guest - industry executives helping out with interviews and MC'ing for the viewers and general directing of the cameras during the live broadcast.

We have a number of scheduled interviews as you've all seen and we have one or two more we're waiting to announce. And we're also going to be shooting 5 minute interviews of LP attendees - for the viewers and for our LPNN broadcasting at a later date.

We'll have a live Twitter feed for you to actually be able to ask questions of the interviewees during the filming and we'll be talking about it in the upcoming NYC columns.

We've lined up Ted Potrikus, EVP Dir of Gov't Relations for the Retail Council of New York to talk at the dinner itself and give everyone an update on the developments around the current "Customer Bill of Rights" that's impacting the entire retail LP industry. A timely and very important issue we felt needs to be discussed.

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Salvation Army Christmas Kettles Stolen in Mississauga  The Salvation Army has been the victim of a theft at one of the Christmas Kettle locations in Mississauga Erin Mills area. The Salvation Army is working with Peel Regional Police to identify the individual. It has been reported that the individual approached the Kettle worker dressed as a Salvation Army Officer and claimed he was there to collect the Kettle. (Source newswire.ca)

Armed robbery of Shoppers Drug Mart in Windsor, Ontario  Windsor Police are investigating an armed robbery which occurred Saturday night at a Tecumseh Road Shoppers Drug Mart. According to police, a male suspect entered the store at 500 Tecumseh Road East around 7:30 pm, jumped the counter, and demanded drugs. He then fled the scene with an unspecified quantity of prescription drugs. No injuries were reported. (Source ourwindsor.ca)

Thieves target Sherwood Park, Edmonton Salvation Army thrift store  Staff at a Sherwood Park Salvation Army thrift shop are cleaning up after thieves broke into the store earlier this week. Karin Adshead, the store manager, received a call from RCMP early Tuesday morning saying someone had smashed through the store’s front door. Adshead says nothing else was taken from the store. She estimates the jewelery would have brought in about $3,000 from the auction. (Source globalnews.ca)

Woman with a knife robs a Mac’ Convenience Store in Kamloops, British Columbia


Retail Crime News
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Short Hills mall shooting: Victim's wife thanks police for capturing suspects  The four men involved in the New Jersey mall shooting face life in prison. Hanif Thompson, Karif Ford, Kevin Roberts and Basim Henry were busted in a Friday overnight sweep for the murderers of a Christmas shopper at The Mall at Short Hills. Three of the suspects were arrested only miles from the parking lot where the crime took place. Dustin Friedland was gunned down while his wife could do nothing to help. He was killed over the four men’s desire for his $70,000 SUV. All four of the men surrendered to law enforcement without a fight. (Source nj.com)

Two separate shootings at malls in San Leandro and Tracy, CA on Friday  One man was shot in the parking lot of the mall in San Leanrdo. It is believed he was involved in a augment; his injuries were non-life threatening. No one was injured in the shooting at the West Valley Mall in Tracy. (Source mercurynews.com)

7-Eleven clerk fatally shot in robbery in Highland Park, CA  A clerk at a Highland Park 7-Eleven convenience store was fatally wounded during a robbery attempt, police said Monday. The shooting occurred at 10:26 p.m. Sunday at the 7-Eleven at Avenue 52 and Figueroa Street, said Sgt. David Torres of the Los Angeles Police Department. (Source dailynews.com)

Shoplifters will steal just about anything; Report on thefts in Mansfield and Ontario, Ohio  An astonishing array of items — from big-screen TVs to pet food to fake nails — disappears from retail store shelves in Richland County, taken out the door without being paid for. In just one recent week leading up to Christmas, according to Mansfield police reports, thieves attempted to shoplift a sound system; a blender, beer and light bulbs; Yu-Gi-Oh cards; a shirt and some pills; beer; and other unspecified loot listed as “merchandise”. (Source mansfieldnewsjournal.com)

Two men shot while waiting in line to shoe store in Milwaukee  Milwaukee police say two men were shot on Saturday around 10:00am. According to witnesses, an argument began after one man accused another of skipping ahead of him in line while waiting to buy shoes outside of a store. At that point, shots were fired. The two shooting victims are in custody on charges related to the incident and will be interviewed regarding the events that led to shots being fired. (Source cbs58.com)

Detroit Lake, MN police pinpoint source of local credit card fraud  Detroit Lakes police Investigator Eric Bergren said they have identified the source of the compromise that led to more than 250 fraudulent credit card charges in the area. Detroit Lakes police are working with banks, fraud departments and the U.S. Secret Service in trying to track down the perpetrators. (Source inforum.com)

Menard’s employee arrested for felony theft in North Platte, Nebraska

CVS employee arrested for theft of nearly $5000 from deposit in Athens, GA

Lake Havasu, AZ woman arrested for 16 incidents of employee theft

Man robs Home Depot, Sally Beauty on Friday in Burlington, NC

Robberies & Burglaries

Approved Cash – Armed Robbery – Greenville, SC – no injuries reported
Daily Shop – Armed Robbery – Houston, TX – no injuries reported
Dollar General – Armed Robbery - Youngstown, OH – no injuries reported
Food Lion – Armed Robbery – Henrico, VA – no injuries reported
Walmart – Robbery – Selma, AL – suspect stole the register cash from the Photo Center
7- Eleven – Armed Robbery – Coram, NY – female suspect has gun taken from her by clerk
7 – Eleven – Armed Robbery – Daytona Beach, FL – Suspect arrested in knifepoint robbery
Dollar General – Armed Robbery – Greene County, NC – 3rd Dollar General robbery in recent weeks in area
Family Dollar – Armed Robbery – Newport News, VA - Suspect arrested
CVS – Armed Robbery –Tuscaloosa, AL – Two CVS stores in the area robbed the same day
CVS- Burglary – Montgomery, WVA – incident occurred early Monday morning
Oreck Vacuum Store –Armed Robbery – Dublin, OH – Police fire on suspects; all arrested after crash
Walgreens – Armed Robbery – Lynchburg, VA – no weapon displayed, no one was injured
Verizon – Burglary – Kettering, OH - $1000 damage to the store, no entry into the store; rock bounced
Meijer – Armed Robbery- Cold Spring, KY – Suspect arrested, no injuries during incident
Men's Wearhouse - Robbery - Abilene, TX - Deposit bag stolen from employee outside the store


ORC News
Sponsored by Protection 1

Apple Product Theft May Be Related to Target Data Hack  According to the New York Post, the NYPD recently uncovered over $20,000 worth of Apple) products that had been fraudulently purchased from various Target stores. The items were bought with gift cards that had been purchased with stolen credit cards. The haul included 17 iPad Airs, 11 iPod touches, and 14 iPad minis. The NYPD Financial Crimes Unit is currently investigating any possible links between the stolen Apple merchandise and the recent theft of customers’ debit and credit information from Target, reports the New York Post. According to security expert Brian Krebs via American Banker, the Target data thieves are now selling the stolen debit and credit card account information on various underground websites. In this sense, even if the recently arrested suspects were not directly involved in the Target hack, they may have been using stolen account information obtained in the data breach. (Source wallstcheatsheet.com)

Cargo Thefts Decline, Value of Each Skyrockets  A total of 222 cargo thefts were recorded in the United States from September through November, according to the logistics security services security provider FreightWatch International, a slight drop from the previous June through August period. The average loss value per incident during the period was $244,604. Compared with the previous quarter, thefts decreased by 8%, while the average loss value increased by 47%. (Source truckinginfo.com)

Ex-NBA player Richard Dumas arrested in theft roundup  Former Phoenix Suns player Richard Dumas was arrested Thursday on suspicion of organized retail theft as part of a statewide roundup of people with authorities said Friday. Dumas was arrested on suspicion of eight counts of organized retail theft. Operation Grinch Stopper 2 focused on people who held outstanding warrants in connection with various property crimes. The operation ran from Tuesday to Thursday. Authorities from 27 agencies across the state made 151 arrests. (Source cincinnati.com)

Teen stole 25 tablet computers from store in Dublin, Ireland  A TEENAGE boy, who admitted stealing 25 tablet computers during a burglary at Reads bookshop on Nassau Street in Dublin, has been sentenced to 12 months probation. The 17-year-old had pleaded guilty at the Dublin Children's Court to two counts of burglary and one charge for attempted theft. (Source herald.ie)

Thieves Use Brute Force And Crash Stolen Car Into Berlin Apple Store  Electronics thieves in Germany have decided to eschew the subtle approach for brute force. Thieves crashed a car into the Berlin Apple Store this morning and stole all sorts of fruit-branded electronics. And it's not the first time this has happened. The robbery of the Apple Store, which is the retail arm of a small Californian electronics firm, occurred early this morning when a stolen Opel Corsa was crashed into the store. Thieves took iPhones, laptops, and iPads, and escaped in two Audis. (Source jalopnik.com)

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this  national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

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Vendor Spotlight

Tyco Retail Solutions Successfully Addresses Store Performance and Security Needs of Retailers

Introduction of innovative new RFID-based applications for Traffic, Inventory and Display Execution drive customer adoption worldwide

NEUHAUSEN, Switzerland — December 12, 2013 — Tyco Retail Solutions (www.tycoretailsolutions.com), a leading global provider of retail performance and security solutions, today announced the company has completed another successful year. As the retail industry undergoes technology-driven transformation, Tyco Retail Solutions continued to deliver innovative new software and hard tag offerings that enable retailers to maximize profits and enhance the shopper experience. Those efforts were recognized across the industry with a number of new customer wins and numerous industry awards.

Among the most significant 2013 milestones, Tyco Retail Solutions expanded its inventory intelligence solutions with targeted RFID applications to create more value for retail customers. Record revenue was achieved for its global source tagging program with five percent growth and more than 15 Visible Source Tagging (VST) hard tag customers. The company was the first to protect over one billion consumer apparel items annually for its genuine Sensormatic brand anti-theft source tagging program which underscores Tyco Retail’s leadership position as source tagged goods arrived in more than 10,000 stores across every continent.

2013 Highlights

Customer Successes:

Inventory intelligence solutions gained rapid growth with more than 10 global retailers in over 1,500 stores adopting RFID item-level inventory intelligence solutions to combat mission-critical issues such as poor inventory accuracy.

Deployed targeted RFID Display Execution applications installed at several retailers. Saks Fifth Avenue was one of several leading retailers to deploy Tyco Retail’s RFID-enabled TrueVUE Inventory Display Execution application for management of footwear departments.

Tyco Retail’s Traffic Intelligence solution expanded into high growth Asian markets, adopted by retailers Belle International and FJ Benjamin to optimize store performance.

One of the world's largest fashion retailers continued to expand use of recirculated Sensormatic AM/RFID hard tags with hundreds of millions of tags through an innovative lower cost recirculation model.

Industry Awards:

Winner, 2013 Store Operations Superstar Award, Retail TouchPoints, Saks Fifth Avenue RFID-based display execution implementation.

Winner, 2013 Supply & Demand Chain Executive 100, RFID supply chain program with a major department store retailer.
Winner, 2013, Green Supply Chain Award, Supply & Demand Chain Executive.

Product Innovation:

Released RFID-Based Inventory Display Execution application, the first targeted application through the TrueVUE Platform to help retailers derive value from RFID solutions.

Expanded sensor portfolio with over 15 new Sensormatic hard tags, including innovative tags for accessories, delicate apparel and high-heel pumps.

Launched value-based EAS & Traffic Intelligence hosted offering to round out managed services portfolio.

We closed 2013 on a high note, marked by great performance and outstanding wins with retailers worldwide,” said Nancy Chisholm, Vice President and General Manager, Tyco Retail Solutions. “Over the course of the year, we accelerated our offerings in both security and store performance to complement and enhance each other to better serve the growing needs of our retail customers. We will continue to drive innovative solution development in the year ahead to ensure we help our customers stay ahead of the demands of the market.”

Watch our new video, Tyco Retail Solutions-Driving our Industry Forward.

About Tyco Retail Solutions
Tyco Retail Solutions is a leading global provider of integrated retail performance and security solutions, deployed today at more than 80 percent of the world’s top 200 retailers. Customers range from single-store boutiques to global retail enterprises. Operating in more than 70 countries worldwide, Tyco Retail Solutions provides retailers with real-time visibility to their inventory and assets to improve operations, optimize profitability and create memorable shopper experiences.

The Tyco Retail Solutions portfolio for retailers is sold direct through Tyco businesses and authorized business partners around the world. For more information, please visit TycoRetailSolutions.com or follow us on LinkedIn, Twitter, and our YouTube channel.

Julie Crotty
Attune Communications
+1 (978) 877-0053


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