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 May 2, 2014


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News Brief - Sponsored by WG Security Products

The Retail Industry Is About To Absorb Major Costs From The New 'Chip Card' Security Overhaul  While the new EMV standard may help reassure customers about the security of their cards, the costs of upgrading — particularly for the retail industry — will be steep, and the amount that could be saved in terms of mitigated fraud may not ultimately be worth the cost to upgrade. The EMV standard will rollout over time, and as it does, other security solutions will become available that may in fact be more secure than chip cards. Also, for the e-commerce industry in particular, a decrease in card-present fraud will most likely cause a spike in card-not-present fraud. (Source

Why Other Retailers Won't Be As Quick To Follow Target's Lead
While experts say Target's move to upgrade its store-branded cards with Mastercard's chip-and-PIN technology starting early next year is a step in the right direction, the fact that its cards are issued by Target Corporation puts it in a unique position to be able to expedite these security measures for its shoppers, according to Brian Riley, research director with CEB TowerGroup. Riley doesn't expect other retailers to immediately follow suit. Because only a few retailers have the same sort of leverage—Nordstrom and Talbots are two companies on the short list of big-name retailers that have an affiliated bank—it puts them in a unique position. But there's another reason Riley doesn't expect other retailers to follow Target's lead: The fact that there is so much change under way involving new technologies in the payment category. "In fact, if they do, I think it's a little bit premature," he said. Riley would, however, see more reason for a quick reaction from stores that also underwent recent breaches, like Neiman Marcus or Michaels Stores. (Source

U.S. Adds 288,000 Jobs - Unemployment Rate Drops to 6.3% - Jobless Rate Hits Lowest Level Since Sept. 2008  Americans gained jobs at the fastest pace in more than two years last month and the jobless rate plunged, a sign the economy has rebounded from a winter rut. Nonfarm employment grew a seasonally adjusted 288,000 in April, the Labor Department said Friday. That marked the best month of job creation since January 2012 and the second-best month since the economy emerged from recession in mid-2009. (Source

Why the Security Talent Gap Is the Next Big Crisis - The sophistication and frequency of cybercrime is overwhelming many organizations  There is an IT security skills shortage that’s occurring right as the volume and sophistication of cyber and physical attacks continues to rise. The sophistication of the technology and tactics used by online criminals – and their nonstop attempts to breach network security and steal data – have outstripped the ability of IT and security professionals to address threats. Most organizations do not have the people or the systems to monitor their networks consistently and to determine how they are being infiltrated. The battle means that companies might be in danger of losing simply because they lack the manpower to deal with it. The battle means that companies looking for more security staff aren’t going to find them – they’re going to have to create them. (Source

Cloud Security Market to be worth $8.71 Billion by 2019, says new report
The increase in adoption of cloud computing, and growing demand for managed security services are playing a major role in shaping the future of cloud-based security services market. MarketsandMarkets expects that the global Cloud Security Market is estimated to be $4.20 billion in 2014 and is expected to grow to $8.71 billion in 2019. The major forces driving this market are accelerated adoption of cloud computing, growing cloud specific attacks, absence of strict regulations on Cloud Service Providers and increase in need of identity and access management. (Source

Smartmetric Biometric Card Solution for EMV Chip Cards Uses a Person's In-Card Stored Fingerprint to Activate the Payments Card EMV Chip 
SmartMetric, a developer of in-card biometric identity solutions, has developed an in-card fingerprint reader that scans a credit, debit or ATM card holders fingerprint that then turns ON the payment cards EMV chip prior to entering pin numbers at a retail checkout or ATM. The introduction of a biometric fingerprint scanner inside an EMV chip card and using the person's unique fingerprint to activate the payments card affords an unparalled level of security. (Source

Revel Systems introduces POS bundle for visually impaired

Revel Systems, has introduced a new hardware and software product bundle aimed at providing technology features for the visually impaired. Revel’s new accessibility bundle allows its merchants and customers of restaurants, grocery stores, retailers and quick-serve establishments, to use its platform. Revel’s new accessibility bundle includes Bluetooth enabled keyboards with textured keys, allowing full use of the Revel POS. (Source

How America's Consumer Holidays Stack Up  For 11 years now, the NRF has partnered with Prosper Insights & Analytics to gauge consumers’ spending intentions on America’s favorite holidays. During that time, Halloween has grown to become one of the most popular holidays of the year, average spending on back-to-school items has increased 31 percent since 2004, and Thanksgiving Day has officially become a bonafide shopping day for millions of bargain-hungry Americans. Here’s how each holiday ranks as of the release of the NRF's most recent Mother’s Day survey. (Source

Retailers Need Not Fear "Showrooming" As More Young People Drawn To Physical Stores 
Despite years of dire predictions that online shopping would distract consumers from brick-and-mortar retailers, younger shoppers say that mobile apps are actually more likely to get them into actual stores. A recent Gallup poll shows that nearly a third of people aged 18 to 29 find themselves walking into retail locations more often than they used to, even as online resources increase. Young consumers say that mobile technology has led to an increase (29 percent) rather than a decrease (15 percent) in their shopping at retail stores. (Source

Sony to open dedicated in-store shops in 350 Best Buy stores
Best Buy is updating its home theater departments with in-store Sony shops. Beginning in May, Sony Electronics will start opening “Sony Experience at Best Buy” shops at approximately 350 Best Buy locations nationwide. The shops will offer consumers demonstration capabilities and an immersive shopping experience designed to increase confidence in purchasing new technologies. Using touch-screens, visitors can control and engage with various content demonstrations on the TV wall. (Source

Seattle mayor unveils plan to raise minimum wage to $15
Seattle Mayor Ed Murray on Thursday unveiled a plan to increase the city’s minimum wage to $15. Although Murray said the hike has broad support across local government, business and labor communities, the City Council still has to vote on the proposal. Under Murray’s plan, businesses with fewer than 500 employees would have seven years to comply and larger businesses would have three years. Further increases would be tied to inflation. The state of Washington already has the nation’s highest state minimum wage, at $9.32 an hour. (Source

Soft demand for firearms and ammo affects Big 5 Sporting Goods first quarter Net sales were $231.3 million, compared to net sales of $246.3 million for the first quarter of fiscal 2013. Same store sales declined 7.9% for the quarter, compared to a same-store sales increase of 10.5% for the first quarter of fiscal 2013 over the first quarter of the prior year. (Source

Rude Salespeople Make You Buy Fancy Things
In a forthcoming study in the Journal of Consumer Research, Morgan Ward of Southern Methodist University and Darren Dahl of the Sauder School of Business use this quote to highlight an unsettling discrepancy between how we want salespeople to act and what actually gets us to buy things. It’s no secret that salespeople at upscale shops can be a little snobbish, if not outright rude, the researchers note. Consumer complaints recently have pressured some luxury retailers to train their staffs to be more approachable; Louis Vuitton even went as far as decorating the entrance of its Beverly Hills store with a smiling cartoon apple in 2007. But if luxury retailers want to continue to rake in the dough, they actually should do the exact opposite, the study found. The ruder the salesperson the better. (Source

Microsoft fixes big Internet Explorer bug - even on Windows XP

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Your External Business Partners Series

Nicholas Khalil, CEO of Checkview, talks about what his company is doing to set itself apart from the competition. A retail LP systems integrator focused on managing all primary security and life safety technologies for both small and large scale operations, Checkview has reinvented itself as a solution provider focused on cutting costs for retailers and – above all else – providing great customer service. Watch the interview here.

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Surge in Bitcoin cybercrime
The number of financial malware attacks targeting crypto-currency, Bitcoin, increased more than 2.5 times and accounted for 8.3 million incidents in 2013. These were the findings from the ‘Financial cyber threats in 2013’ study carried out by a security solutions provider, Kaspersky Lab. Bitcoin was created especially for making anonymous e-payments and has become extremely popular over the last few years. In early 2013, the Bitcoin exchange rate was $13.6. By December it reached a record peak, exceeding $1,200. Bitcoins are often easy prey for cybercriminals: if users store Bitcoins on their computers in an unencrypted form, attackers only need to steal the wallet file to get information about the “coins” within and access the victim’s account. (Source

Shoppers Want to Share Private Information... For a Price, According to Survey
Shoppers will see more sales promotions in the future as retailers woo them for personal information. Recent data from top fashion shopping app Snapette, shows that shoppers want to exchange personal demographic and shopping information with retailers for a reward instead of keeping it private, despite controversy surrounding privacy and information-sharing. Respondents were asked questions relating to four scenarios concerning in-store and online personal information-sharing. Personal information included age, gender, email, clothing/shoe size, and credit card number among others. When asked how desirable it was to give retailers personal information for a reward, 50 percent of all respondents would happily provide retailers with information for a discount. Shoppers are more willing to share their information online than in-store, though in-store information-sharing levels are still high: 48 percent of all respondents wanted to share their information in-store versus 56 percent online. (Source

E-commerce Q1 2014 Revenue Up 11% Since Last Year
Based on e-commerce data from over 100 US retailers, Custora’s E-Commerce Pulse report claimed online retail revenue saw an 11 percent year-over-year growth rate for the first quarter of 2014, with online orders up 13 percent compared to the same quarter last year. Tracking online and offline retail revenue, the report showed online retail revenue has experienced a steady incline since 2000. (Source

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet




Loblaw plans to battle Amazon and Wal-Mart with online food operation
It’s been late in coming to Canada but online food retailing is expected to soon get a boost here. Already, U.S. behemoths Inc. and Wal-Mart Stores Inc. run food e-commerce in this country, but neither yet offers fresh food, such as fruits and vegetables. By later this year, grocer Loblaw Cos. Ltd. will launch a test e-commerce site that will include fresh food, with a “click and collect” operation that will allow consumers to order groceries from its website and then pick them up at the stores after employees have packed the goods. The company anticipates an aggressive roll-out if the pilot works out. (Source

Blackhawk Canada enables 'contactless' smartphone card payments
Prepaid payment network Blackhawk Network (Canada) Ltd. has launched its digital platform in the Canadian market, by offering Blackhawk's gift card products to Rogers' customers in the new Suretap wallet application. The application allows customers to safely store eligible payment and gift cards on their smartphones and make purchases directly from the phone by holding it up to contactless payment terminals. Canadian retailers with e-gift cards available for purchase within the Suretap wallet include Indigo, Swiss Chalet, Montana'sCookhouse, Milestones Grill+Bar, Harvey's, Kelsey's, Earls Restaurants, Ardene, and Spafinder Wellness 365, with more available in the coming months. (Source

Calgary Police lay charges against 10 men in Grocery Robbery Conspiracy
Calgary Police have charged several men in a conspiracy to rob a number of grocery stores in and around the city, including one robbery last year that saw the manager of the No Frills in Airdrie kidnapped and forced to open the store’s safe. Two ringleaders have already been convicted and are serving prison terms. Another five are accused of conspiracy to commit robbery, attempted robbery, attempted kidnapping and firearms offences. Staff Sgt. Mark Rahn explains Hasson Wilson, 46 is accused of being the mastermind behind the operation. “Over the course of the lengthy investigation, we observed him involved with several different groups of individuals. It appeared as though he was grooming them to commit crimes,” he said. A police investigation, named “Operation Volcom”, revealed the group of seven culprits was working together to target specific locations and were planning more attacks at the Canyon Meadows Cinema, Real Canadian Wholesale Club in the northeast, and Rocky Mountain Pawn. Police are looking for three more individuals involved in the robberies, as well as another outstanding crime they believe is linked to the others. (Source

RCMP release surveillance photos of suspects in Airdrie Electronics Theft  Airdrie RCMP are asking for the public’s help in identifying two people who are alleged to have stolen more than $1,000 worth of electronics from a Shopper’s Drug Mart location. On the morning of Tuesday, April 22, the male and female suspects entered the Market Street Shopper’s Drug Mart. The woman distracted the store’s employees while the man walked away with the following items: Toshiba laptop, Playstation 4, Beatz headphones, total value of the stolen electronics is $1,100. Surveillance cameras captured the two suspects leaving the store. (Source

Robbery with machete leads to charges against two teens in Kelowna, BC
A pair of Kelowna teens are facing charges after allegedly robbing the McCulloch Station Pub Liquor Store Tuesday night. The two young men, aged 16 and 17, entered the liquor store wearing masks and armed with a machete-type knife. “They allegedly demanded money from the register, took several bottles of liquor and smashed glass throughout the store,” said Kelowna RCMP Cst. Kris Clark. The teens have been charged with armed robbery, disguise with intent, uttering threats and mischief. (Source



White House calls for new standards on data breaches - includes alerting consumers when their data has been hacked - "Consumer Privacy Bill of Rights" on the way  The White House on Thursday called on Congress to pass legislation to create a national standard that would alert consumers when their data has been hacked. It's one-of-six policy recommendations that comes after a 90-day review of data and privacy. "As organizations store more information about individuals, Americans have a right to know if that information has been stolen or otherwise improperly exposed," said the report, led by John Podesta, a top advisor to President Barack Obama. The review sought to examine consumer privacy given the reams of data collected and stored on the internet, from phones, and from sensors and cameras. "We live in a world of near-ubiquitous data collection where that data is being crunched at a speed increasingly approaching real-time," the report said. The White House said the Commerce Department is going start work on drafting a bill that would codify a "Consumer Privacy Bill of Rights" the White House drafted in 2012. (Source

Case Studies in Big Data: How Walmart, Macy's and Tesco Are Using It
Wal-Mart Stores Inc. and search: The mega-retailer's latest search engine for includes semantic data. Polaris, a platform that was designed in-house, relies on text analysis, machine learning and even synonym mining to produce relevant search results. Wal-Mart says adding semantic search has improved online shoppers completing a purchase by 10% to 15%. "In Wal-Mart terms, that is billions of dollars," says Gartner analyst Doug Laney. Macy's Inc. and real-time pricing: The retailer adjusts pricing in near-real time for 73 million (!) items, based on demand and inventory, using technology from SAS Institute. Tesco PLC and performance efficiency: The supermarket chain collected 70 million refrigerator-related data points coming off its units and fed them into a dedicated data warehouse. Those data points were analyzed to keep better tabs on performance, gauge when the machines might need to be serviced and do more proactive maintenance to cut down on energy costs. (Source

Five Things Data Experts Warned President Obama About



Macy’s Theft Case Dropped After Shopper Alleges Racial Profiling
The Macy’s theft case involving a Pakistani woman accused of attempting to steal less than $200 in items has been dropped. The woman’s lawyer alleged that the retail giant treated her unfairly and wrongly claimed she’d intended to pocket the merchandise in what he said was a case of racial profiling. The Macy’s theft case stemmed from an incident at the flagship Herald Square location of the store on October 26 of last year. Shopper Joweria Khalid was charged with misdemeanor theft after a guard alleged that she attempted to make off with the items as she moved from one floor to another on an escalator. (Source

FBI informant details plans of alleged Kidnapping linked to Cargo Theft Ring in Las Vegas Valley  Alexis Torres Simon thought he was in for a big payday, according to authorities as he unwittingly laid out details to an FBI informant of a plan to kidnap and rob a delivery van driver of pharmaceutical drugs. “Look out tomorrow. We are going to get big bucks, brother,” Simon told the informant, Yordani Corona Del Toro, on a dry run the night before the robbery was to take place on April 8, 2013. What Simon, 46, didn’t know was that Del Toro was secretly recording every word and that Simon and another man charged in the scheme, Julio De Armas Diaz, 54, would be arrested by FBI agents and Las Vegas police before the robbery could take place. A third man, Alexander Del Valle Garcia, 42, was taken into custody several days later and charged in the scheme. All three defendants are Cuban immigrants who also face felony charges tied to the theft of drugs and high-quality merchandise from delivery vans and warehouses around the Las Vegas Valley. Simon provided detailed information on how the defendants planned to grab the driver at his home after he returned from a warehouse with a van loaded with prescription drugs. (Source

Bulgarian Credit Card Fraud Gang Appears in US Court
Bulgarians accused of draining bank card assets as part of an organized criminal gang led by Gheorgui "Mitsubishi" Martov appeared before a US court on Thursday. Both prosecution and defense were heard at the first court sitting, according to Bulgaria's Evidence against Martov and fifteen other Bulgarians was presented at the preliminary hearing. Martov was arrested in the US along with his fellow members in an FBI operation on March 26 and was described as part of a 30-strong crime group dealing with ATM fraud schemes. Last month the Bulgarian was accused of helping to drain thousands of USD (some $200,000 a week) from credit cards by providing numbers of cards stolen in Europe to gang members. The authorities said his scheme had its headquarters in Sofia, Bulgaria. (Source

Sugarland, TX man charged with trafficking in counterfeit Louis Vuitton, Coach and other merchandise; $3 Million forfeiture  Han Woon Liew, 45, of Sugarland, has been arrested for conspiracy to traffic in counterfeit goods. The indictment, returned under seal April 16, 2014, was unsealed today upon Liew’s arrest. He is expected to make his initial appearance before a U.S. Magistrate today. The one-count indictment alleges that from January 2012 and continuing through the date of the indictment, Liew intentionally trafficked in goods, specifically counterfeit Louis Vuitton, Michael Kors, Coach and Gucci purses and wallets. The maximum penalty, upon conviction, for conspiring to traffic in counterfeit goods is 10 years imprisonment and a maximum fine of $2 million. The indictment also includes an order of forfeiture of $3 million. (Source

Million Dollar Bond For Oak Court Mall Shooting Suspect; Accused turns himself in to Memphis Police  The man charged with opening fire inside the Oak Court Mall and shooting on person, then hiding from police for almost two months is being held on a million dollar bond. A previous version of this story incorrectly indicated he was released on his own recognizance. That information was pertaining to an earlier case. We apologize for the confusion. Otis Reddic turned himself in Wednesday at the Criminal Justice Center. Today, Reddic was indicted. Police say he fired several shots, one of which hit Theodis Pitchford March 6. According to District Attorney General Amy Weirich, “Reddic pulled out a small handgun from his orange hoodie and fired once at Pitchford, prompting seven others in the immediate area to flee for safety. Pitchford was shot in the left side and was hospitalized in critical condition, but survived his wound.” Since then, police have been looking for Reddic who was considered an armed and dangerous fugitive. Reddic is charged with Criminal Attempted First Degree Murder, Use of a Firearm While Committing a Felony and seven counts of Reckless Endangerment with a Deadly Weapon. (Source

Des Moines Police look for man accused of stealing electronics from Sears, assaulting employee  Des Moines police are looking for a man accused of stealing electronics from a store and assaulting an employee at the business. Sgt. Jason Halifax says 31-year-old Andrew Allen Bolden ran out of a Sears store in Des Moines on Monday. He is accused of leaving with $850 worth of electronics. Police say Bolden attempted to get into a stolen car he left running nearby, but a Sears employee followed him. Bolden is accused of assaulting the employee then fleeing on foot. (Source

Radio Shack employee locked in bathroom, teen handcuffed in Roseville, MI store robbery  Police are looking for two suspects who handcuffed a 14-year-old to a chair and put a store clerk in a bathroom during an armed robbery of a Radio Shack on Wednesday. Roseville Police said the two men took a store employee and the teen to the store’s back office. One suspect told the employee to open the cellphone storage area and took several. The number of cellphones and the amount of money taken is unknown. The men then handcuffed the teen to a chair, while the employee was put in the bathroom and the door was wedged shut. The suspects entered the store at 26290 Gratiot about 4:50 p.m. and appeared to be shopping. The first suspect approached the store employee at the cash register and produced a handgun. The employee then handed over the money. (Source

Ex-Forever 21 Manager, Allegedly Robs Florida Store Wearing Wolf Mask fired  Forever 21 assistant manager allegedly returned to the location of the store where he worked on Orlando’s International Drive and allegedly robbed the clothing store at gunpoint while wearing a werewolf mask. As of early Thursday morning, 28-year-old Joshua Hughes was being held in the Orange County Jail without bail after being charged with robbery with a deadly weapon while wearing a mask, the Orlando Sentinel reported. Hughes faces a maximum of life in prison if convicted of the charge. Orlando police said a man believed to be Hughes entered the Forever 21 store around 11 p.m. on March 29 and demanded cash for the manager while brandishing a gun, the Sentinel reported. Hughes, who was fired as the store’s assistant manager, allegedly demanded “big bills only” during the robbery. (Source

San Carlos Trader Joe's store robbed at gunpoint Wednesday night
Authorities are searching for three armed suspects they say robbed a Trader Joe's store at gunpoint Wednesday night in San Carlos. Sheriff's deputies responded about 9:30 p.m. to reports the Trader Joe's had been held up at gunpoint. The store had just closed for the evening when three armed suspects made their way in through an unsecured exit door. All three suspects pulled silver automatic handguns on employees and shouted expletives demanding cash. No injuries were reported. (Source

PetSmart Armed Robbery in Harris County, TX; surveillance video released  Surveillance video of an armed man who robbed employees at a local pet store has been released in the hopes of identifying the suspect. The robbery happened at the PetSmart at 7050 north Highway 6 on April 27 at 6:30 p.m. in west Harris County. Investigators say the suspect forced his way in after the store was closed as an employee was returning from emptying the trash. The man held the manager and another employee at gunpoint, demanding the money from the store safe. The suspect then exited the business and fled on foot towards Glen Chase Drive. No employees were injured during the robbery. (Source

Evanston, IL man accused of stealing $3000 in products from a Sally Beauty store  An Evanston man has been charged with helping steal thousands of dollars in merchandise from a Skokie store at 3:21 am Wednesday morning. As officers arrived on the scene, they saw Reginald D. Stewart, 45, and another man walking across a parking lot in front of the store carrying a large bag and boxes. As officers neared the men, they dropped what they were holding and ran away. The boxes contained more than $3,000 worth of products from the business. A short time later, officers arrested Stewart, but could not find the second man. (Source

Police video, reports detail I-94 chase and case against suspect in Portage Target credit card fraud

Man posing as South Loop Mariano's Grocery store employer held on $70K bond

Man accused of $1000 theft from Walmart in Jonesville, MI

Suspected thieves in Boissier City, LA use bathroom excuse to steal employee’s wallets

Grab and Run at a Zales in Dover, DE. Movado watch valued at $995.00 stolen

A & M Discount – Orlando, Fl – Burglary
Atlanta Computer Solutions – Snellville, GA – Burglary
BP – Forsyth, GA - Armed Robbery – suspect arrested after month long manhunt
BreadBox – Knoxville, TN – Armed Robbery
Citgo – Winston-Salem, NC – Armed Robbery – suspect arrested; also held up Wells Fargo Bank
Cumberland Farms – Goffstown, NH – Armed Robbery
East Chicago – E. Chicago, IN – Shooting/ Armed Robbery – 2 victims shot
Gilligan's Tobacco - Butte, MT – Shooting – no injuries
H&K – Albany, GA – Armed Robbery
Kangaroo – Greenville, NC – Armed Robbery – suspect charged
McDonalds – Houston, TX – Armed Robbery
Mobil – Lake Worth, FL – Armed Robbery – 2 suspects w/ assault weapon
Pharmacy Plus – Waco, TX – Burglary – Hit 3 times this year
Valero - Houston, TX – Armed Robbery
Walgreens – Yakima, WA – Armed Robbery – suspect arrested
Walgreens – South Ogden, UT – Armed Robbery / Assault – Pharmacist was assaulted
7- Eleven – West Hempstead, NY - Armed Robbery


Lincolnton, NC Woman Faces Felony Charge for Shoplifting at Kohl's
27-year-old Amber Sue Lawson of Bexley Lane in Lincolnton was arrested by Hickory Police shortly before 11 o’clock Wednesday night on one felony count of defeating an anti-shoplifting device and one misdemeanor count of larceny. Items including jewelry, cosmetics and scarves were taken. Loss Prevention found tags from the stolen items in a pair of shorts in the dressing room and also found the electronic anti-theft devices there. It’s not clear if all the stolen merchandise was recovered. (Source

Opelika, Alabama Police seek Best Buy thieves in $7,000 theft  Opelika Police are looking for three thieves who took $7,039 worth of electronics from Best Buy on Tiger Town Parkway. Police said the thefts occurred sometime between 12:09 p.m. and 12:31 p.m. on April 21 at 2147 Tiger Town Parkway. Items stolen from store shelves include four cameras, three camcorders, four computer tablets, two Mac books, one iPad and a Kindle. (Source

Montgomery Twp., PA Police seek info on Ulta Beauty cologne theft suspect  Montgomery Township police are seeking the public’s assistance in identifying a suspect in a retail theft that took place at the Ulta Beauty store at 1221 Knapp Road in North Wales April 15. Police said the suspect stole Gucci Cologne and was seen leaving the area in a charcoal-colored SUV with a Pennsylvania registration. (Source

Armed Shoplifters Arrested following a Police chase and crash in Charles County, Maryland  Police arrested two people for shoplifting from a store at the St. Charles Town Center and then trying to run away from authorities. The incident happened on April 30 around 2:00 p.m. at a department store. When Police got to the scene, they were able to spot the car the suspect fled in. When Police tried to stop the car, the driver tried to leave, striking a car. The suspect, Jacob Sbeitan, then continued south struck a guardrail which propelled his vehicle into three cars at the intersection. Sbeitan appeared to be armed with a gun, jumped out of the vehicle and attempted to carjack someone who was stopped at a stop sign. After he was unable to do that, he tried to run away on foot. Officials had to use a TASER and were able to arrest Sbeitan. (Source

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How to Talk to Your Employees About Compensation  Having this conversation can be quite difficult, but they are the most important conversations. You don't want to offend anyone or give them the wrong impression that you are summing up their value with a dollar amount. Use these tips to help prepare you for this inevitable talk. (Acknowledge their feelings)

Clumsy Feedback is a Poorly Wrapped Gift  As a leader, your team members offer you gifts all year long; these gifts aren't wrapped, nor are they tangible. They are the gifts of compliments or the not-so-nice gift of criticism. Criticism, when bad sounding, often gets rejected, but doing so doesn't allow us to learn from that opportunity. (Respond with curiosity)

One-on-One Dialogue is the Answer
As a manager, you are going to encounter problems, whether it's your fear of losing a top employee, or the employee that doesn't get the picture that it's not okay to slack off. The key to solving these problems starts with high-quality communication, so use these tips to have a one-on-one talk and fix the issue. (High structure)

What Gets in the Way of Listening
Just as high-quality conversations and discussions with your team members are important, so is high-quality and active listening. Listening can be difficult to master as it requires a lot of focusing on yourself. You have to tune out your inner critic and be open to a change of mind when truly listening. Use these tips to help. (Hear them out)

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The speed of the day and today's economic pressures often tempts even the most defined professional to take shortcuts and risk exposures that ultimately they have to mentally deal with and occasionally have to face the consequences for. There is no better use of the adage, It's the Tortoise vs. the Hare, and the tortoise always wins, that applies here. Staying grounded in your principals, committed to your mission and being a professional is what should drive every executive every day – remembering that long term actions speak louder than words and the tortoise always wins will hopefully rule the day.

Just a Thought,
Gus Downing

Gus Downing

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