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Case of the Month: There's a Fox in the Henhouse
By Catherine Penizotto
VP Analyst Services, Agilence
A shift manager for an Agilence
Professional Services client thought she found a sly way
to make a quick buck by conducting fraudulent refunds.
The manager used a generic operator number shared by
others to perform fraudulent refunds. The items she used
for the returns varied by opportunity, from using
product pulled from the shelf, to using product
previously returned by a legitimate customer, and in
some cases to simply entering a refund for a keyed
department with no product present. Before she could
count her eggs, the Agilence analyst identified the
fraudulent activity and was able to determine the exact
date when her barnyard behavior began. When confronted
with the damning evidence, she crowed like a rooster
admitting her fowl play.
Not such a sly fox after all.
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Value to the client:
$4,366 |
Here are some tips to help you prevent this type of
behavior at your stores:
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Monitor data activity for
changing trends and anomalies |
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Monitor all refunds and
question any detour from store policies |
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Apply the same scrutiny
to manager activity as you would an hourly
associate |
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