Company Outfits “SEAL Team” for National Accounts
Installations; Sets New Industry Standard
for Speed and Quality
CHICAGO– September 24, 2013 –
Protection 1, the largest full service business and home
security company in the U.S., today announced the
launch of a new approach to national account roll outs.
Leveraging its national footprint, the company has
augmented its installation capabilities using a cross
functional team of installers from both national
accounts and its 1 to 1 program. Through this strategy,
Protection 1 is uniquely able to complete
national account installations in timelines
unequaled in the industry.
“We’ve
seen over 800% growth in the past three years and
meeting the unique needs of our national account
customers in a differentiated approach to delivery is
what has been key to our success,” said Timothy J. Whall,
Chief Executive Officer, Protection 1. “When we recently
won a national drug store chain with over 4,500
locations and they wanted them changed over in a short
period of time, we knew we needed to think outside the
box on how to deliver.
Brendan Smith, Vice President of Field Operations at
Protection 1, recruited a traveling team of 16
technicians specifically to create a single-purpose,
single-focus approach. They all convened in Detroit in
early September for 48 hours of intense customer
training as well as technical review of solutions. In
addition, they received their new Protection 1 vehicles.
(pictured).
The Protection 1 “SEAL team” then hit the road and in
the past 30 days has successfully completed more than
600 installations. “We’re pleased with their results –
and so is the customer,” Whall continues. “This team is
highly dedicated and motivated to deliver a great
customer experience. We have enough work to keep this
team busy well beyond these initial 4,500 site
installations and look forward to continuing to expand
and develop the “SEAL team” concept.”
For more information, please visit us at
www.protection1.com. |