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Thought Challenge
 

What is my ROI?

 

By Dave Thompson, CFI, District Asset Protection Manager, Rite Aid

 

In any industry, specifically within ours, we are surrounded by the constant challenge from the operators and our friendly CFO’s with one question – “What is the return on investment?” Whether it’s a camera system, alarm vendor contract or additional headcount we have to justify that within a set timeframe these resources will ultimately be cost neutral and further deliver to the bottom line.

However, the challenge I present to myself, and to my colleagues is to ask ourselves what are we bringing back to our companies and our shareholders; What is your personal ROI? As we can all relate, whether you are a VP, multi-store leader or an agent in a store, our schedules and daily tasks are never routine. Sure, on Monday you do a great job forecasting your week and developing a game plan to spend quality time with your teams. Unfortunately, tasks get in the way; a camera system broke, a customer complaint you have to handle, your boss just called to put you on a special project that needs to be complete yesterday. We set aside our plans and start checking off of our to-do lists instead of impacting our teams. We have all had the days (or weeks) that have flown by without the feeling of any accomplishment. Sometimes these days becomes weeks, which become months, that ultimately result in an inventory cycle that reflects our lack of deliverance to the operators .

The challenge I present to all of us is to demand out of ourselves what we demand out of any resource – return on investment. At the end of each day, before we go home to our lives hoping our phones don’t ring, we should each ask ourselves “What did I do to impact shrink today”? Take the five minutes at the end of your day to backtrack and make one more phone call, one more email or one touch base with an employee to make sure you impact somebody every day. If you were your boss, would hire yourself back tomorrow? Are you consuming the company revenue or are you maximizing it? Just remember you are a resource that has been invested in...don’t forget to return it.



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