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 7/18/25

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Introducing "Hedgie's Hot Takes" — A New Voice, A Continued Mission

For years, Gus' Tips gave this industry something rare: wisdom rooted in experience, delivered with humility and heart. As we at The D&D Daily continue to honor Gus Downing's legacy, we're proud to introduce a new column that carries that same spirit forward — with a voice uniquely his own.

Hedgie's Hot Takes will feature sharp insight, practical perspective, and the same deep care for this profession that Gus embodied. Written by longtime industry advocate — and all-around good guy — Hedgie Bartol, this column offers more than just tips. It's a space for honest takes, real-world strategy, and the occasional laugh along the way.

Starting Monday, catch Hedgie's Hot Takes at the conclusion of each edition of the D&D Daily. You won't want to miss it.
 



The U.S. Crime Surge
The Retail Impact


Connection Between ORC & Illegal Immigration?
Illegal Aliens Helping Fuel Explosive Growth In Transnational Retail Theft Rings

The cash harvested from the billions in stolen goods is underwriting the distribution of drugs, weapons, even terrorism, experts say.

A wave of smash-and-grab retail robberies has swept the country in recent years. In many cases, the thieves are employees of some of the world’s most nefarious criminal enterprises — including cartels, terrorists organizations, and traffickers. And these transnational criminal outfits are using their pilfering proceeds to fund their network of illicit activities.

“One Homeland Security Investigations operation, called King of Thieves, uncovered an organized retail crime ring which had sent millions of dollars in criminal proceeds overseas.  That same group financed coyote fees for deported individuals to return to the United States,” Iowa Republican Sen. Chuck Grassley, Judiciary chairman, said in his opening statements at Tuesday’s hearing on a bill aimed at coordinating law enforcement efforts to take on the transnational theft rings.

Retail theft prevention experts testified at the hearing, titled, “Beyond the Smash and Grab: Criminal Networks and Organized Theft,” each with disturbing accounts of the impacts of the multi-billion dollar crime epidemic. And, yes, the retail theft rings have been supported in no small part by some of the millions of illegal immigrants that poured into the country thanks to Biden administration’s open border policies.

Grassley noted the Department of Justice recently indicted 11 defendants, including nine illegal immigrants, accused stealing $440,000 worth of Nike shoes from a BNSF train in Northern Arizona.

U.S. Immigration and Customs Enforcement last year reported that more than 660,000 illegal immigrants on ICE’s database have criminal histories. Committee member Sen. John Cornyn, R-Texas, asked Glawe if Biden’s border invasion brought unvetted illegal aliens to work in the retail theft rings.

“We know transnational criminal organizations know no boundaries,” the retail crime expert said. He referenced the Sinaloa cartel, which “runs like a Fortune 500 company, moving people and goods. “There’s connectivity to nation-states and terrorist organizations. Vetting is critical in identifying criminal actors. thefederalist.com


Too Much Focus on ORC?
Taking loss prevention beyond ORC and theft

The traditional definition of “shrink” is insufficient to capture the complexity of the challenge. Retailers need to expand their definition even further, going beyond crime and beyond their front doors to start unpacking total retail loss.

Loss prevention leaders have been focused on curbing organized retail crime activity over the past few years. However, the problem is that loss isn't that simple, and preventing it means looking far beyond theft and fraud.

Hide-and-shrink

Loss within retail enterprises is as broad and complex as in any other business. Tech companies don't consider supply closet thefts or stolen licenses to be the only ways the business loses money, right? Every shortfall in efficiency or an under performing project gets analyzed, quantified and integrated into a holistic assessment of the organization's total financial standing.

The same should be true in retail, but a heavy focus on combating crime, reducing theft and minimizing shrink has pulled resources from other key drivers of lost revenue. Lost time, lost merchandise, lost labor and equipment failures are all part of the "total retail loss" puzzle. Unknown drivers are important too.

To fully conceptualize shrink within their operations, retailers need to expand their understanding of loss to include missing merchandise or opportunities.

The full picture

The first step is partnering with departments throughout the enterprise to centralize, standardize and reconcile data to gain a comprehensive understanding of how their practices impact the bottom line. From there, teams should audit this database to identify gaps — areas of the store or business that are not yet included in the data collection program.

Stop losses, start growth

Addressing all the factors that contribute to total retail loss—from the moment a product is manufactured to its journey to the buyer — will ensure that retailers can thrive in an increasingly competitive environment. By adopting this comprehensive approach, retailers will be able to redefine loss to not just combat theft but promote sustainable growth and long-term success. retailcustomerexperience.com


Q2 2025 Cargo Theft Up 13%
Cargo Theft Surges 13% Year-Over-Year in Second Quarter 2025 as Organized Crime Groups Target High-Value Commodities
CargoNet, a Verisk Analytics product, recorded 884 supply chain theft events across the United States and Canada in the second quarter of 2025, representing a 13 percent increase compared to the same period in 2024 and a 10 percent increase from the first quarter of 2025. The estimated total loss value exceeded $128 million when applying average loss values to incidents where specific values were not reported.

The data reveals an acceleration in theft activity throughout the quarter, with incidents increasing 14.6 percent in April, 4.4 percent in May, and a substantial 21.9 percent surge in June.

"The strategic targeting of specific commodities reveals the business-like approach of modern cargo theft operations," said Keith Lewis, vice president of operations for Verisk CargoNet, "These aren't opportunistic crimes – they're calculated operations targeting goods with the highest illicit-market value and easiest resale potential."

The average stolen shipment value of $203,586 represents a significant economic impact on the supply chain, with ripple effects including increased insurance costs, delivery delays, replacement orders, and ultimately higher consumer prices.

Looking ahead to the remainder of 2025, CargoNet analysts warn that complex cargo theft schemes involving document fraud and identity theft are becoming increasingly prevalent. These sophisticated operations, often perpetrated by international organized crime groups, are evolving rapidly to circumvent industry anti-fraud efforts. verisk.com


CMPD shares mid-year crime data for Charlotte

Police commissioner says Lansing released inaccurate crime data
 


 
Biometric Tech in Retail LP
Retailers Tap Biometric Tech for Enhanced Safety & Loss Prevention Efficiency

By the D&D Daily staff

As retailers continue evolving their loss prevention strategies, a growing number are turning to biometric technologies — not just to deter theft, but to improve operational safety and streamline access control for employees.

While facial recognition and other biometric tools are often framed in the context of combating organized retail crime, some retailers are deploying these systems with a different objective in mind: creating safer, more accountable work environments.

One key area of growth is biometric access control in stockrooms, back offices, and high-value storage areas. Instead of relying on keys or PIN codes, which can be easily lost or shared, retailers are using fingerprint or palm vein scanners to limit access to authorized personnel only. This has helped reduce internal errors, limit liability, and speed up investigations when shrink or safety issues arise.

Retailers are also experimenting with biometric time clock systems that reduce the risk of “buddy punching,” where one employee clocks in for another. This contributes to more accurate payroll data and better workforce oversight — a win for HR, operations, and asset protection teams alike.

Some retailers are even piloting biometric health and wellness screenings in high-risk warehouse environments, where fatigue or health concerns can lead to safety incidents and, in turn, financial losses. In these cases, biometric wearables are used to monitor worker alertness or stress levels to proactively intervene before accidents occur.

While privacy advocates have raised concerns about data storage and consent, many of these implementations rely on encrypted, opt-in systems that do not store actual biometric images — only unique encrypted templates. Retailers emphasize that these measures are designed to protect employees and reduce loss due to human error, not to police behavior.

As loss prevention expands beyond traditional theft-focused tactics, technologies that once seemed futuristic are becoming mainstream tools for improving accuracy, safety, and efficiency across the retail workforce. The biometric wave is just beginning — and not always for the reasons you might expect.


Target's Return-to-Office Rollout
Target commercial chief rolls out return to office plan

Executive Rick Gomez told some Twin Cities commercial employees to work from headquarters three days a week starting in September.

Target Chief Commercial Officer Rick Gomez has asked some members of the commercial team to return to the office three days a week starting Sept. 2.

The executive sent an email to corporate commercial employees last week telling hybrid employees in the Twin Cities area of Minnesota to come into headquarters on days of their choosing while factoring in business needs. The decision is intended to help create consistency, per the internal email Target shared with Retail Dive.

More time together, in the office, will help us grow our business faster, solve problems quickly, and build stronger relationships across our Commercial team and with our partners,” Gomez told employees.

Gomez stressed flexibility in the policy change and doesn’t want to take a one-size-fits-all approach, per the internal email. retaildive.com


Consumers Aren't Cutting Back - Yet
Retail sales jumped more than expected last month
Americans are still opening their wallets, even as President Donald Trump’s tariffs start to take a bite. Retail sales rose 0.6% in June from the prior month, the Commerce Department said Thursday, rebounding from the steep 0.9% decline in May.

June’s number was much stronger than the 0.2% gain economists projected in a FactSet poll. Spending climbed across categories last month, including at car dealerships, which saw one of the biggest monthly increases. Those sales were up a robust 1.2% in June.

However, the figures aren’t adjusted for inflation, and some goods already began to get more expensive because of tariffs last month. After factoring in June’s 0.3% increase in consumer prices, retail sales were up a more modest 0.3%. Retail sales are adjusted for seasonal swings.

Still, there were some signs in the latest retail spending report that Americans aren’t quite yet cutting back. Sales at restaurants and bars — often seen as a barometer of discretionary spending — rose a solid 0.6% in June. Whenever consumers cut back, spending on eating out and alcoholic drinks is usually first on the chopping block. cnn.com


Store Managers Are Optimistic
Over 80% of Retail Store Managers Expect Sales To Remain Healthy This Year: Are They Right?
Despite a proliferation of news headlines tied to iffy consumer sentiment and the negative impact that an ongoing and turbulent trade policy — particularly concerning tariffs — might have on retailers, it appears that the bulk of front-line store management figures may be taking the opposite stance.

According to Levin Management’s recent “2025 Mid-Year Retail Sentiment Survey,” store managers polled are not only satisfied with sales figures year-to-date, but also remain optimistic about the prospects of maintaining that head of steam as 2025 draws to a close.

A full 82.4% of store managers polled indicated that they expect sales to increase, or at least maintain pace, throughout the rest of the year. Only a slightly lesser cohort (75.2%) stated that current year-to-date sales had met, or exceeded, mid-year 2024 levels.

Nearly the same percentage (74.8%) reported same, or higher, traffic within stores. This statistic represents an all-time high for the survey. retailwire.com


Walmart restructuring some support and training roles, memo says
Walmart is restructuring certain store-support and training roles, according to an internal memo reviewed by Reuters, in the latest move to simplify its structure. Bloomberg, which first reported the news, said that hundreds of store-support roles would be affected.

Canadian retail giant scraps $47 billion bid for 7-Eleven owner

Coca-Cola dodges Trump claim about cane sugar replacing corn syrup in Coke
 



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50 in 5: Reduce violent retail crime by 50% in 5 years


By Phil Thomson, Co-founder & CEO at Auror

Over the past decade, I’ve watched some of the world’s largest retailers uncover the true scale of retail crime using Auror across their store networks.

I’ve heard powerful stories from law enforcement about taking down sophisticated organized retail crime groups operating across states and even countries.

What’s meant the most to me so far on this journey has been our work in creating a safer environment for retail staff and customers, and empowering frontline workers and retail leaders to make sense of the rising violence, brazenness and volume of crime they’ve faced for years.

Crime in retail is not victimless and not just shop theft. It’s violence, it’s assault, and it’s organized.

It makes everyday people feel unsafe, takes an emotional toll on victims and has an economic impact. It’s a city killer; robbing our communities and high streets of their vibrancy and it’s getting worse.

That’s why we’re calling on our retail partners and the wider sector to reduce violent retail crime by 50% in 5 years.

We’re going to throw everything at it - new technology, innovation, and stronger partnerships with retailers and police - but this is not just our mission, this is a movement that requires everyone to work together to make a difference in our communities.

Read more here


 

 

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CISOs Focus on AI Risks
AI-powered attacks rise as CISOs prioritize AI security risks

Security executives are concerned about flaws in AI agents but also eager to see them replace humans in some roles, according to a new report.

One in four CISOs has experienced an AI-generated attack on their company’s network in the past year, and AI risks now top their priority lists, according to a report released Thursday from cybersecurity firm Team8.

The true number of companies targeted by AI-powered attacks “may be even higher,” Team8 said in its report, “as most AI-driven threats mimic human activity and are difficult to detect without advanced metrics like time to exploitation and velocity indicators.”

AI outranked vulnerability management, data loss prevention and third-party risk on CISOs’ priority lists, according to the report, which is based on interviews with more than 110 security leaders from major enterprises.

AI is creating a range of new cybersecurity challenges for CISOs, from newly effective attacks to newly vulnerable technology platforms.

The issues dominating CISOs’ minds are securing AI agents (which 37% of respondents mentioned) and ensuring that employees’ use of AI tools conforms to security and privacy policies (36%). Beyond AI-powered phishing and malware development, the report shows, executives are also worried about the unintended security consequences of their own companies’ use of AI.

“Boards are pushing aggressively for enterprise-wide [AI] adoption, and security leaders are expected to enable, not block, this transition,” Team8 said in its report. “That puts CISOs in the hot seat: charged with mitigating risk in a technology domain that’s still poorly understood, moving fast, and lacking mature controls.” cybersecuritydive.com
 

Companies Struggle to Find Cybersecurity Pros
What Fortune 100s are getting wrong about cybersecurity hiring
Many companies say they can’t find enough cybersecurity professionals. But a new report suggests the real problem isn’t a lack of talent, but how those jobs are structured and advertised.

Expel’s 2025 Enterprise Cybersecurity Talent Index looked at more than 5,000 cybersecurity-related job postings from Fortune 100 companies. The findings point to hiring practices that may be turning qualified candidates away, not drawing them in.

“We often hear about the cybersecurity talent or skills gap as a defining challenge in this industry, but our research suggests a different story. Enterprises are inadvertently alienating and confusing candidates, pushing highly talented professionals toward other fields. If top applicants can find opportunities that truly align with their expectations, we can dispel the long-standing ‘talent shortage’ narrative,” said Jason Rebholz, Advisory CISO for Expel.

Remote work is in high demand, but rarely offered

Only 8 percent of cybersecurity job listings offered remote work. But remote roles attracted far more attention than in-office or hybrid jobs. In fact, 43 percent of remote roles received more than 100 applicants. On-site roles, by contrast, hit that mark just 11 percent of the time.

Remote and hybrid roles also filled faster. On-site positions took nearly three times longer to close. Employers that insist on office-only roles may be missing out on top applicants.

Mental health is barely mentioned: helpnetsecurity.com


Tired of gaps in your security? These open-source tools can help

Researchers warn of cyberattacks targeting key Fortinet software

 


 

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The Truth Behind Online Product Reviews
Are e-commerce firms hiding your rating? New survey reveals the truth

The survey asked consumers about their experience when posting negative reviews on e-commerce and quick commerce apps. Out of 16,519 responses, only 11% said their negative reviews were "published as is."

A survey has found that most e-commerce platforms in India are not publishing negative reviews from customers.

The survey by LocalCircles shows that 59% of consumers who posted low ratings or negative reviews in the past 12 months say their reviews were not published some or most of the time.

The survey received over 64,000 responses from consumers in 314 districts across India. The findings raise serious questions about transparency in India's growing e-commerce sector, where online reviews play a crucial role in purchase decisions.

The survey asked consumers about their experience when posting negative reviews on e-commerce and quick commerce apps. Out of 16,519 responses, only 11% said their negative reviews were "published as is."

The breakdown shows:

- 35% said reviews were "not published sometimes"

- 24% said reviews were "not published at all"

- 30% did not give a clear answer

This means nearly 6 in 10 consumers who tried to post negative reviews found they were blocked or removed.

Despite these issues, consumers continue to use ratings and reviews when shopping online. The survey found that 41% of shoppers always check ratings and reviews before buying, while 35% sometimes check them. Another 24% check reviews specifically for expensive or non-branded products. indiatoday.in


Class Action Lawsuits Hits Shein
Shein faces class action lawsuit over marketing texts

The fast fashion giant is accused of repeatedly texting those on the national Do-Not-Call registry.

Shein is facing a class action lawsuit that claims the fast fashion giant sent marketing text messages to those on the national Do-Not-Call Registry, according to court documents.

The complaint alleges Shein sent three text messages to the plaintiff in June, after the claimant registered with the Do-Not-Call Registry in April. The plaintiff didn’t explicitly sign up for the texts.

Attorneys for the plaintiff are seeking a jury trial and claim that the plaintiff suffered an invasion of privacy, intrusion of life and a private nuisance, and that Shein should have known the plaintiff’s phone number was on the Do-Not-Call Registry. retaildive.com
 

Amazon Product Safety Lawyer Pair Exits


 


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Cook County State's Attorney's office leads nationwide crackdown on Organized Retail Theft
The Cook County State's Attorney's office was one of the agencies at the helm of a nationwide crackdown on a $1 billion problem, involving professional thieves stealing from stores across the U.S. More than 500 people were arrested for retail theft recently in a specifically targeted mission by more than 100 law enforcement agencies across the U.S. "We had probably 400 or 500 people on several calls to organize this," said Assistant State's Attorney David Williams of the Cook County State's Attorney's Regional Organized Crime Task Force. "We teamed up with the private sector — retailers, manufacturers, insurers, financial services — with local, state, and federal law enforcement." In 28 states, the goal was to crack down on organized retail theft — which is different from shoplifting. It is not just people stuffing items in their backpacks and running out. "These are professional thieves," Williams said. "These are people who do pre-surveillance on stores, know store policies."  cbsnews.com


Dauphin County, PA: Juveniles stole over $50K from Jawns on Fire as part of multi-state crime ring
Six juveniles were taken into custody after allegedly stealing tens of thousands of dollars in merchandise from a Dauphin County sneaker store and leading police on a chase with a stolen car. The juveniles are also suspected of being apart of an organized crime ring in both Pennsylvania and Maryland. Susquehanna Township police officers said they were notified of a stolen vehicle driving around North Progress Avenue and Linglestown Road around 3 a.m. on Wednesday. That vehicle was reportedly found backed up to the store front of Jawns on Fire, a sneaker store, in the Blue Mountain Commons. When police got there, the suspect vehicle and the occupants fled the scene with over $50,000 worth of stolen and damaged merchandise, officers said.  local21news.com


Rockford, IL: Deputies find stolen U-Haul van near Best Buy; wanted man in custody
Winnebago County Deputies arrested Latravious Robinson II, 27, on numerous retail theft charges, among others. Officers were patrolling in the 200 block of Deane Drive, near Best Buy, when they found a stolen U-Haul van that they suspect was being used in multiple retail thefts around Rockford on July 16. Authorities saw Robinson pushing a cart, carrying two flat-screen TVs, before they took him into custody, court documents show. While being handcuffed, the suspect said, “I’ll take all the other charges, just not this one,” officials reported. Robinson was attempting to steal almost $1,000 of merchandise from the store, according to court records. Surveillance footage showed the suspect getting out of the van and coming back to put two TVs in the vehicle. Robinson admitted to deputies that he chose not to return the van to the U-Haul facility on time.  mystateline.com


Riley County, KS: No arrests yet in $5,500 Home Depot theft
Officers filed a theft report Wednesday evening after it was reported the men, aged 65 and 54 took multiple tools, which were later recovered in Shawnee County. The estimated total loss was over $5,500. As of Thursday, police had not made any arrests.

Janesville, WI: Wisconsin Police arrest 9 in retail thefts, $3,200 stolen
 



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Shootings & Deaths


Kut, Iraq: At Least 60 Dead and 11 Missing After Massive Fire Engulfs 5-Floor Shopping Mall
At least 60 people are confirmed to have died after a massive fire erupted inside a shopping mall in Iraq. The fatal blaze occurred on Wednesday, July 16, inside the five-floor Hypermarket Mall in the city of Kut, which lies around 140 miles south of the capital, Baghdad, reported Reuters and NBC News, citing state media. Police sources also told Reuters that 11 people remained missing on Thursday, July 17. "We have compiled a list of 59 victims whose identities have been confirmed, but one body was so badly burned that it has been extremely difficult to identify," a city health official told the news agency.  people.com


Belleville, IL: Altercation leads to double shooting at McDonald’s
Two people were shot following a verbal altercation involving a McDonald’s employee in Belleville, Illinois, on Wednesday. According to officials, the incident happened around 4:45 p.m. at the McDonald’s located at 125 S. Belt East. Officials say the employee discharged the gun inside the McDonald’s. According to first responders, the victims were taken to a hospital, where their conditions were labeled as “stable.” Officials say the suspect and victims knew each other. Police arrested the suspect, who is believed to be female. She currently remains in custody. The gun was also recovered.  fox2now.com


Williamsport, PA: Update: Teen out on bail for alleged shooting, charged in gun store burglary
 



Robberies, Incidents & Thefts


Manchester, NH: Suspect charged in July 9 Walgreens faces new charge for June 27 armed robbery at same store
A man arrested in connection with a July 9th armed robbery at a local Walgreens has now been charged in a second robbery that took place at the same location nearly two weeks earlier. Seth Skillin, 44, of Manchester, was taken into custody for allegedly robbing the Walgreens at 227 S. Main Street on July 9. During the investigation, Manchester Police identified Skillin as the same individual responsible for a similar robbery at that store on June 27. In both incidents, the suspect entered the store, went directly to the counter, displayed a knife, and demanded money. After each robbery, he fled on foot. Surveillance footage showed that he was wearing different clothing shortly afterward, and officers located discarded clothing in the area, confirming he changed his appearance following the crimes.  manchester.inklink.news


Northampton, MA: Man sentenced for armed robbery of Walmart employee
The Northampton Police Department has identified the man responsible for a violent armed robbery attack on a Walmart Employee over a year ago. The Northwestern District Attorney’s Office states that on July 14th, 2024, a man from Northampton was leaving his job shortly after 11:00 p.m. on his electric bike when he was intentionally struck by a car in the parking lot, causing him to fall. The driver got out of his car and repeatedly punched the man, robbed him of his wallet that contained a large amount of money, and his cellphone. The driver then took off. The man was taken to the hospital for treatment of his injuries. The next day, the driver of the car used the stolen money to buy a used car and went to Florida. He was detained on August 15th and extradited to Massachusetts to face charges.  wwlp.com


Dallas, TX: Dallas Apple Stores kept losing product. Now a police officer is accused, affidavit says
Apple's security team noticed a trend over the last two years: Product kept disappearing from the stockrooms at the company's retail stores in Dallas. In fact, the count variances at the Apple Stores at NorthPark, Knox Street and the Galleria were deemed "exceptionally high," among the top 10 of all Apple Stores in the company, according to an arrest warrant affidavit. The security team's investigation, the affidavit said, led them to a Dallas police officer. Senior Cpl. Le Chau, who was arrested earlier this month, is accused of stealing $37,000 in merchandise while working off-duty overnight security at the Apple Stores, according to the affidavit, which was obtained by WFAA on Thursday. The affidavit said Chau in March was seen on surveillance footage concealing items in his Dallas police jacket and then leaving the store with "fully loaded" duffels bags of product.  wfaa.com


Charlotte, NC: Harris Teeter manager arrested, accused of stealing $11K from store

Umatilla, FL: Convenience store employee arrested after stealing nearly $7,000 worth of scratch-off tickets


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C-Store – Saginaw, MI – Armed Robbery
C-Store – Marion County, FL – Burglary
C-Store – Londonderry, NH – Armed Robbery
Clothing – Dauphin County, PA – Robbery
Collectables – Jacksonville, FL – Burglary
Electronics – Rockford, IL – Burglary
Gas Station – Paterson, NJ – Armed Robbery
Gas Station – Paterson, NJ – Armed Robbery
Jewelry – Steamboat Springs, CO – Burglary
Liquor – Washington, DC – Burglary
Liquor – Attleboro, MA – Robbery
Pharmacy – Manchester, NH – Armed Robbery
Pharmacy – Prentiss, MS – Burglary
Pharmacy – Bath, NY – Burglary
Restaurant – Brunswick County, VA – Armed Robbery
Restaurant – Wilkes-Barre, PA – Robbery
Tobacco – Osceola County, FL – Armed Robbery   

 

Daily Totals:
• 10 robberies
• 7 burglaries
• 0 shootings
• 0 killed



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Region Asset Protection Manager
Jackson, MI - Posted April 17
The Region Asset Protection Manager will be the primary subject matter expert in regard to the training, auditing, and investigatory needs of Dollar General. Their key efforts are to reduce shrinkage and increase profitability through proactive training mediums, standardized audits and the resolution of internal and external investigations...



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Managing your career upwards is also about learning new things and expanding your knowledge base. Right now the number 1 crime in the world is identity theft and the more you learn about it and the more you can bring to the table to help combat it, the more valuable you'll be.
 

Just a Thought,
Gus

 
 


 

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