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 1/9/19 LP, AP & IT Security's #1 News Source D-Ddaily.net






D&D's Live in NYC
At NRF Big Show

Monday, Jan. 14

The Daily's New Year's Kickoff Reception
Honoring NRF
LP Council
Tuesday Evening Jan. 15

CAL-ORCA Annual Training Conference
Feb. 20

Appriss Retail User Conference
Feb. 25-27

ISCPO 2019 Conference
March 6-7

RILA AP Conference 2019
May 5-8

CNP Expo 2019
May 21-24

The D&D Daily 'Live at NRF Protect'
June 14

RLPSA Conference 2019
Aug. 4-7

See More Events


Building a Culture of Adaptability and Resilience

'Live in Dallas'
Final Sendoff

Watch More Here


Introduction with
Gus Downing

Sensormatic - Supporting the LPRC Industry & Development

A Solution Provider's & Manufacturer's View

Watch More Here



'18 National Retail Security Survey

2017 NRSS Survey

2016 NRSS Survey

2015 NRSS Survey





2019 GLPS - Group LP Selfies
Your Team - Your Pride - Our Industry
Building Industry Pride - One Team Selfie at a Time

Helzberg Diamonds Loss Prevention Team

"Embrace innovation and change and show every
customer our integrity and passion"

Back Row, left to right: Kevin Morrison (Dir of LP), Jon Dalton (Reg. LP Mgr.), Michael Beaber (SSC Security Operations Specialist), Timothy Lapinski (Div. VP - Enterprise Risk Management)

Middle Row, left to right:
Steve Adkison (SSC Asset Protection Mgr.), Jennifer Rueckert (Sales Audit Mgr), Susie Browning (Sales Audit Assoc.), Dyana Bishop (SSC Security Operations Specialist)

Front Row, left to right: Bradley Genz (Finance Loss/Sales Audit), Jessica Smith (Reg. LP Mgr.), Lori Jacobs (LP Ops & Support Coord.), Shelly Albrecht (Reg. LP Mgr.)

Not Pictured: George Jasper (SSC Security Operations Specialist), Patrick Short (SSC Security Operations Specialist), Annelene Caruso (Sales Audit Assoc.), Cassandra Bond (Loss Prevention System Administrator)


Got a picture of your team on your cell phone?

Send it to us!

Send us your team pictures by January 10th and you'll be entered into our drawing at 'Live In NYC' Broadcast on January 14th for the chance to win a pizza party for your entire team!



'Inside the LPRC IMPACT Conference' 2018
An Eight-Episode Series Presented by Sensormatic

Assessing The Real-World Impact of LP Efforts
The LPRC Delivers Evidence-Based Solutions and Actionable Results

New Solution Providers' Expectations

The Value - Expectations - Benefit
Discussing the Expectations and Reasons for Joining LPRC

Mark Ebersbach , Sales Director, Retail, FaceFirst
Phil Thomson, Co-Founder & Co-CEO, Auror

In our 4th episode, hear from two relatively new members of the LPRC, who share their perspective on why they joined, what their expectations are, and how they measure success. 

Phil Thomson, Co-Founder & Co-CEO, Auror - a new solution provider to the U.S. market specializing in ORC software - tells us what motivated the New Zealand-based company to join the LPRC and how it fits their industry approach of seeing themselves as part of a larger ecosystem of retailers, solution providers, and products.

Mark Ebersbach, Sales Director, Retail, FaceFirst - the leading facial recognition solution provider for retailers in the U.S. - explains how being able to meet with other LPRC members and participate in working group projects helps FaceFirst develop a better product and ultimately puts more technology in stores.

Exclusive Sponsor:

See more of our 2nd LPRC series here. Watch our 1st series here.
Take the time to learn. As this is the LP/AP academic "Think Tank".




Rick Munoz promoted to Senior Vice President of Asset Protection
for Brosnan Risk Consultants

Formerly the Vice President of Retail Loss Prevention for Brosnan Risk Consultants, Rick has held numerous positions in retail such as Regional Loss Prevention Manager for BCBG MaxAzria, in the US & Canada, Group Assets Protection Team Leader for Target, Security Manager and Corporate Investigator for Bloomingdale's, among other roles in the industry. Rick holds a Masters of Science in Business Leadership and Strategic Management, and a Bachelor's Degree in Criminal Justice.

In his new role, Rick will now assume responsibilities for the following areas of Retail Risk Management: Luxury Retail Accounts, Specialty Retail Accounts, Retail Loss Prevention Programs, Corporate Risk Management, Distribution/Fulfillment Center Risk, ORC and Retail Asset Protection Innovation & Technology. Congratulations, Rick!

Submit Your New Corporate Hires/Promotions or New Position

Montgomery, AL Goes Live with Automated Secure Alarm Protocol (ASAP) for Faster, More Accurate Emergency Response

Users of monitored home and business security alarms in Montgomery, Alabama will benefit from faster, more accurate emergency response as the city becomes the latest municipality to implement Automated Secure Alarm Protocol (ASAP), a technology designed to automate communication between alarm monitoring central stations and public safety dispatch/911 centers.

Electronic data transmission results in the following benefits for residents and first responders:

Less phone calls to emergency response centers. Alarm center data is passed to public safety dispatch/911 operators electronically within seconds and then provided to first responders upon dispatch.

Quicker processing times. Data doesn't have to be input manually or communicated verbally, resulting in reduced hold times, less chance of human error, and faster responses.

Greater accuracy of information transmitted. Electronic transmission of data reduces chances for errors.

Vector Security residential and commercial alarm customers in Montgomery will benefit from improved emergency response times via ASAP. Vector Security assisted the city by helping to perform extensive testing prior to the system going live. vectorsecurity.com

ISCPO Announces New Chairman, Board Appointments and a Focus on Ecommerce Security

Byron Smith, CFI and LPC who has served as Vice-Chairman for the past two years, will assume the Chairman role.
Presently Corporate Asset Protection Manager at 7-Eleven Byron is a veteran asset protection professional with 29 years' experience building LP and Risk Management teams for various retailers including Eckerd Drugs, Office Depot, Circuit City and 7-Eleven.

His experience has specialized in directing regional and corporate asset protection/loss prevention, distribution/logistics, risk management, as well as safety and corporate security. Byron has been an active member of other organizations including the LPRC where he serves as a Board of Advisors, RILA where he is involved with the Asset Protection Steering Committee, and he has also held board member positions with The Houston Crime Stoppers and The Texas Retailers Association. iscpo.org

Vermont: House Bill 0012 prohibiting organized retail theft introduced by Representative Martin LaLonde (D)
An act relating to the Monetary Thresholds applicable to theft related crimes and prohibiting Organized Retail Theft. This bill proposes to amend the monetary thresholds applicable to larceny and certain theft related crimes and to create a new crime of organized retail theft. An act relating to the monetary thresholds applicable to theft related crimes and prohibiting organized retail theft It is hereby enacted by the General Assembly of the State of Vermont: Sec. 1. 13 V.S.A. § is added to read: MONETARY THRESHOLD; MISDEMEANORS AND FELONIES Whenever a section of Vermont Statute contains a provision referring to this section for purposes of establishing a monetary threshold for determining the appropriate penalty for the violation, the monetary threshold shall be: (1) $2,000.00; or (2) $3,000.00.

ORGANIZED RETAIL THEFT (a) A person commits the offense of organized retail theft when he or she commits the offense of retail theft pursuant to section 2575 of this title and: BILL AS INTRODUCED H.12 2019 Page 9 of 9 VT LEG #336185 v.1 1 (1) he or she acts in concert with one or more persons on one or more 2 occasions within a period of 180 days; and (2) the aggregate value of the merchandise obtained has a retail value of not less than $2,000.00. (b) A person convicted of organized retail theft of merchandise having an aggregate retail value of not less than $2,000.00 and not more than $4,000.00 shall be imprisoned for not more than three years or fined not more than $1,000.00, or both. A person convicted of organized retail theft of merchandise having an aggregate retail value greater than $4,000.00 shall be 10 imprisoned for not more than five years or fined not more than $5,000.00, or both. Sec. 12. EFFECTIVE DATE This act shall take effect on July 1, 2019. Representative Martin LaLonde (D) can be contacted at mlalonde@leg.state.vt.us. vermont.gov

Background Check Bill Marks Gun Control as a Priority for House Democrats
Emboldened House Democrats, unveiled legislation on Tuesday to expand background checks to nearly all firearms purchases. nytimes.com

Customer Complaints: How To Avoid Discrimination Claims From Your Clientele
The story of two African-American men arrested for trespassing at a Starbucks while waiting for a friend made national headlines last summer. But the incident did not surprise many African Americans. "Shopping while black" is a phrase coined to describe the mistreatment African Americans routinely encounter in retail establishments, including being followed by store security while shopping, being questioned about their ability to pay, being forced to wait longer than white customers, and generally being treated disrespectfully when seeking customer service. In fact, in a 2016 Gallup poll, 25 percent of African Americans reported being treated unfairly in a retail setting in the previous 30 days.

No retailer wants the reputation of treating customers differently on account of race or other protected categories such as gender or religion. The in-store customer experience is critical to maintaining traditional shoppers, especially given the fierce competition of online sales. In a country with an increasingly diverse population of consumers, becoming known as a store that treats minority customers poorly is a surefire way to lose business.

The stakes of these incidents of mistreatment are also rising; attorneys appear to have begun to focus on discriminatory treatment of customers as a source of claims. As publicity about these types of events increases, you can bet the number of lawsuits will also increase. Retailers need to understand the basis of how these claims can come about so that they can focus on preventing the underlying issues. jdsupra.com

Workplace Harassment Is an Epidemic, and It's Time to Treat It That Way
Research indicates that the incidence of workplace harassment has reached epidemic proportions. And given the broad impact of harassment on the health and well-being of survivors, organizational cultures, and business outcomes alike, the urgency to act is needed. It's critical that we all work to help our organizations prevent damaging incidents such as sexual harassment from occurring in the first place-even if these incidents stem entirely from behaviors and attitudes rather than viruses or contagions.

Get the Training Right

Traditional harassment prevention training focuses on the wrong symptoms. Historically, harassment prevention training has been used as a defense mechanism against legal action, designed to discourage harassment by informing managers and nonmanagers of its illegality and how to report it. In other words, traditional training viewed lack of knowledge about what harassment looks like as what ailed workplaces.

Because those who harass are often repeat offenders, and their abusive actions generally get more severe over time, the need to stop this behavior early is imperative. However, single training sessions on the definition and consequences of sexual harassment have been shown to be largely ineffective at changing attitudes and actions, and this may be particularly true for those who are engaging in the most harmful or problematic behaviors. Given the outdated nature of the current training model, a more effective approach is to focus on workplace culture and, specifically, unhealthy norms in our workplaces that may be fostering harassment. shrm.org

Loss Prevention Meeting to Focus on Human Trafficking
Annual LPN conference to discuss human trafficking, food safety, cybercrime and more

The conference is hosted by the Loss Prevention and Safety Networking Group (LPN), Chandler, Ariz., a share group for c-store professionals in loss prevention, safety, security and risk management. The 16th Annual Loss Prevention and Safety Networking Meeting is taking place Feb. 20-22, 2019, in Dallas at the Marriott Suites.

January is Human Trafficking Awareness Month. This month, CSP has partnered with NACS and other convenience-retailing media groups to help raise awareness of how communities can combat human trafficking. cspdailynews.com

France Extends Measures to Help Retailers Cope With Protest Disruptions
On the eve of the winter sales period, French officials said they will extend measures to help retailers recover from protests that have disrupted business across the country during the crucial holiday season.

Following a meeting with associations representing retailers and other businesses, Agnès Pannier-Runacher, a deputy to the French Finance Minister Bruno Le Maire, said the government has extended measures including allowing more stores to stay open Sunday into the new year, extending deadlines for payments of social charges and pushing banks and insurance companies to speed assistance to businesses needing extra help. Pannier-Runacher stressed the government's priority is for business to return to normal. wwd.com

AutoNation drives in new direction with headquarters restructuring
Eyeing a weaker market for new vehicle sales this year, AutoNation announced a restructuring plan and layoffs "to improve efficiency and profitability." Fort Lauderdale-based AutoNation, the nation's largest auto retailer, said Monday it plans to reduce costs by about $50 million as it realigns its operating structure.

Four top executives were affected by the move, with a total of 20 layoffs, according to spokesman Marc Cannon. He said AutoNation also closed its Dallas office. AutoNation has about 700 employees at its headquarters in Fort Lauderdale and 28,000 in total across the country. sun-sentinel.com

Alibaba Purges 200,000 Tax-Avoiding Vendors as Nations Crack Down
Alibaba has blocked 200,000 vendors globally since September in response to governmental pressure for the Chinese e-commerce giant to crack down on tax avoiders using its platform.

The purge comes as India cracks down on e-commerce platforms tolerating sellers that refuse to pay tax and the U.K. and Germany jump ahead of sluggish EU efforts to tax sales on e-commerce platforms, despite expert's predictions that doing so could prompt some vendors to flee to Alibaba. bloombergtax.com

Dark store suits bring havoc to municipal budgets
Retailers and consumer packaged goods manufacturers operating warehouse facilities across the country are using so-call dark store lawsuits to try and get municipalities to reduce their property tax rates. The suits, many of which were brought successfully in states across the U.S., argue that a store's property valuation should be based on its worth if it were to close. Retail property sale prices have fallen in recent years as more business has shifted online. retailwire.com

Sears Chairman Eddie Lampert to work on a higher bid to keep Sears alive

Zebra Mobile Computers Help Enable Walgreens to Bridge the Digital and Physical Store Experience

Calif. Bill Would Mandate Digital Receipts

J.C. Penney to Announce Store Closings Feb. 28th (3 scheduled)

Holiday Results
J.C. Penney nine week season comp's down 3.5%


All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality



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Feds Urge Private Sector 'Shields Up' Against Hackers
Trump Administration Warns of Economic Espionage Risk From China, Russia, Iran

The Trump administration has launched a public awareness campaign for the U.S. private sector, urging businesses to better defend themselves against online attackers who may be trying to steal their sensitive data or wage supply chain attacks.

The effort, being run by the National Counterintelligence and Security Center, aims to improve the minimum level of information security practices in place at businesses.

At a minimum, NCSC is urging all organizations to review supply chain security, safeguard against spear-phishing emails, beware of social media deception and expect that, when traveling abroad, their equipment will be subject to surveillance or interference.

The NCSC has branded the effort as "Know the Risk, Raise Your Shield," and released a range of videos, posters, brochures and flyers via its website that promulgate strategies to help protect data, assets, technology and networks. The materials were previously distributed to the federal workforce.

"To enhance private sector awareness, we're arming U.S. companies with information they need to better understand and defend against these threats," says NCSC Director William Evanina. govinfosecurity.com

Neiman Marcus to pay $1.5M settlement over 2013 data breach
Neiman Marcus will pay $1.5 million to 43 states over a 2013 data breach that exposed customer credit card data, Texas Attorney General Ken Paxton announced Tuesday.

The breach, which was disclosed to the public in Jan. 2014, occurred over a three month period the year prior. Roughly 370,000 Neiman Marcus credit cards used at 77 stores nationwide were accessed by an unknown third party. At least 9,200 of them were used fraudulently, according to a statement from Paxton's office.

As part of the settlement, the Dallas-based luxury department store retailer must implement new procedures to protect customers' personal information and ward off future attacks. It also must obtain an information security assessment from a third-party professional. retaildive.com

The Ghosts Are Listening in the UK
Letting investigators lurk secretly as 'ghost' participants in chat and messaging conversations

Law enforcement authorities in many countries have pushed for access to encrypted communications to help investigate crimes. Intelligence officials at the U.K.'s GCHQ have been thinking about the problem and are floating what one observer calls a crazy idea: Rather than break encryption, how about technology firms let investigators lurk secretly as 'ghost' participants in chat and messaging conversations?

GCHQ says it's not a formal proposal but they want to spark conversation. Overcoming the impasse with the technology industry, which objects to handing authorities keys to unlock encrypted data, is the goal, according to the British officials.

Australia recently passed a law requiring companies to create tools to circumvent encryption upon authorities' demand. U.S. authorities are also pushing for companies to create ways for authorities to access encrypted communications. Deputy Attorney General Rod Rosenstein said during a speech in November: "We cannot accept a culture in which technology companies consider it part of their responsibility to defeat legitimate law enforcement." cybersecurity.cmail20.com

New 'Crypto Dusting' Attack Gives Cash, Takes Reputation
A fraction of a bitcoin anonymously dropped into your cyberwallet may seem like a bit of good fortune, but opinions can change rapidly when you're labeled a likely criminal. That's the situaton companies and individuals are finding themselves in when they're the victims of "crypto-dusting" - one of the newer, and more challenging, hacks involving popular cryptocurrency. darkreading.com

2019 Security Industry Forecast: Offering Cloud, IoT Services to Be Imperative
More than a dozen experts weigh in for SSI's annual forecast, expounding the importance of providing offerings in wireless, smart home, video analytics, managed services and so much more. securitysales.com

Walmart taps startup Udelv to test autonomous grocery deliveries in Arizona

60% of Organizations Experienced Container Cyber Security Incidents in 2018


Questions raised over retailers who shame shoplifters with photos
Sparked by Newfoundland store posting images on social media

A Newfoundland sex store's social-media shaming of an alleged shoplifter has raised ethical questions over retailers who display security footage to catch thieves. Provincial privacy commissioner Donovan Molloy has reportedly encouraged businesses to take the footage to police, rather than share images of people who have not been found guilty of a crime.

Privacy lawyer David Fraser said reasonable, ethical judgment should be used in these cases, especially online where images can spread quickly. Fraser said taking footage to law enforcement is probably legally safer than businesses sharing it on their own, but pointed out police can also get caught up in the grey area.

A woman recently sued Ottawa Police Services Board and Ottawa Capital Area Crime Stoppers for defamation and negligence over shared mall security footage alleging she "stole" a purse when she had actually taken it to a lost and found.

In 2015, a store stopped posting bulletin board pictures of suspected shoplifters after Canada's privacy commissioner found the practice "not permissible" under the federal Personal Information Protection and Electronic Documents Act, according to the commissioner's web site. globalnews.ca

Stop posting videos of shoplifters, N.L. privacy commissioner says

Toronto, ON: LCBO thefts surge, often as staff stand and watch
'They're literally just walking away'

The sobering numbers look like this: more than 9,000 thefts at LCBO outlets in Toronto in the past four-and-a-half years (Jan. 1, 2014 to June 26, 2018), according to a crunching of Toronto Police Service data obtained by the Star. That makes the Liquor Control Board of Ontario far and away the most targeted retail entity in the city. And though retailers as a whole have reported a major spike in shoplifting incidents in the city - 11,010 thefts in 2014, versus 16,667 in the first 10 months of 2018 - the spike in liquor theft appears to be the single biggest driver.

LCBO theft stings especially deep in Toronto, where some suggest overlapping policies - the LCBO's "hands-off" instruction to staff never to intervene with thieves while they are in the building, coupled with the Toronto Police Service's policy to rarely, if ever, dispatch officers to a low-priority theft scene after the thieves have left - has opened a pathway to friction-free larceny. thestar.com

Union leader concerned about rash of thefts from LCBO stores

Edmonton pot shop owner allowed to use smoke security system
Alberta regulator reverses ban for the shop
Alberta's cannabis regulator has reversed its decision to not allow smoke security at an Edmonton cannabis store. The owner of Alternative Greens had installed tens of thousands of dollars' worth of security equipment, including so-called SmokeCloak devices worth about $20,000. During an inspection, he was told the equipment - which blankets the premises in smoke during a suspected crime - violated the rules, since security cameras cannot see through the smoke. Days after initial reporting by Global News, AGLC reversed its decision, approving smoke security at Alternative Greens. Going forward, however, any cannabis store wishing to use smoke security will need to have it approved during a physical inspection, Holmen said. globalnews.ca

More than a dozen illegal cannabis stores still operating in Toronto

Shoppers Drug Mart launches medical cannabis e-commerce sales portal

Canadian Cannabis May Generate A Quarter-Billion In Fourth Quarter Sales

Canadian pot shortage could last up to three years, industry executives say

Toronto Crime Stoppers App Leads to 234 Charges
Sean Sportun, Manager of Security & LP at Circle K, Leading the Charge

Toronto Crime Stoppers has partnered with Global iFind to launch a safety app. The Keep Your Community Safe app focuses on building safer communities by leveraging bluetooth technology that allows citizens to locate stolen high-value assets or missing persons and pets through their network.

"Their app will now offer citizens the opportunity to report anonymous information directly to Crime Stoppers within their mobile app," said Sean Sportun, the chair of the Toronto Crime Stoppers Board at the launch to International Crime Stoppers Month at police headquarters on January 3.

With support from Cellflare, Toronto Crime Stoppers also unveiled its new 222tips.com website at the conference. The tips received last year led to 76 arrests, 234 charges and $137,225 in property seized. A total of $231,359 in drugs were also seized last year. tpsnews.ca

Town Shoes, Jean Machine and Multiple Other Retail Stores Are Closing Throughout Canada This Month
Jean Machine and Town Shoes are shutting down all of their stores within the next two months. All 38 Town Shoes locations will be closed by the end of January, while all 24 Jean Machine stores will also be shut down by the end of February.

Lowe's is also among the list of stores that are slowly starting to fade. By the end of January, Lowe's Canada will close 27 underperforming stores throughout Canada. The Lowe's locations in North York and Sault Ste. Marie will be closing down. The rest of the stores closing will be one Reno-Depot in Calgary and 24 RONA stores across Canada.

In Toronto, the Hugo Boss on Bloor Street West is set to close on January 20 and the J.Crew in the Toronto Eaton Centre will be closing in just a few days, on January 6. Click here to see more store closures expected in 2019. narcity.com

Canada Store Openings & Expansions
Baskin Robbins Pushes Ahead with Canadian Store Expansion

Uniqlo Ramps Up Canadian Expansion with 2 Store Announcements
Third legal cannabis store in Vancouver to open today
Fendi Opens Beautiful Mink Mile 'World Of' Boutique

P.E.I. Human Rights Commission offering online course for retailers to help prevent racial profiling of customers

Hand-held self-checkout getting mixed reviews at Canadian retailers

Couche-Tard, CrossAmerica enter deal to buy, sell US c-stores

Convenience factor to fuel Canada's retail change in 2019

How Hudson's Bay Company looks to pay off its debt and revitalize its stores

London, ON: Thieves steal booze after smashing vehicle into liquor store; $100,000 in damage
Police said they were called to an east-London LCBO around 6:20 a.m. on Tuesday, where officers discovered a vehicle had been driven into the side of the building. Police say a group of thieves are believed to have repeatedly driven a vehicle into the store's windows, shattering a hole in the building. They then entered the store and stole an amount of liquor. "Significant" damage, estimated at $100,000, was done to the store, according to police. ctvnews.ca

Calgary, AB: Thief targeting ATM causes an estimated $150K in damage to Crossfield business
In the early morning hours of Monday, January 7, a suspect gained access into a convenience store in Crossfield outside business hours. "The robbery happened around 4:40 in the morning," explained Khair Alghebari, the store's owner. "He broke the front door, he went to the ATM, strapped it, dragged it and then basically he damaged the whole front area." ctvnews.ca

Mississauga, ON: Male victim suffers 'life-threatening' injuries in strip-mall shooting

Ottawa: Police with rifles take down armed man at Billings Bridge Shopping Centre

Richmond, BC: Man injured in shooting outside Lansdowne Centre shopping mall

Ottawa: Man charged as shoplifting incident escalates into armed robbery, car theft

Calgary, AB: Armed robbers targeting Circle K stores in holiday season crime spree

Group of alleged thieves treating LCBO stores 'like an ATM machine,' police warn; $200K in goods stolen between August and December

Police recover car which reportedly hit several people in Hertfordshire supermarket's car park

Peterborough, ON: Man accused of stealing $150 in items from store

Cranbrook RCMP makes arrest in multiple robbery and theft investigations

Airdrie, AB: RCMP Seek Liquor Store Theft Suspects


The surge in online-shopping returns has boosted the warehouse sector
The warehouse sector is booming as online shopping, particularly during the holiday season, boosts the amount of items returned to retailers every year.

Warehouses have experienced surging demand since 2012 as e-commerce continues to grow. Construction in the sector is thriving. Now, "reverse logistics," a fancy term for dealing with e-commerce returns, is the No. 1 new user of warehouse space in the United States, taking up to 700 million square feet nationally, according to commercial real estate services and investment firm CBRE.

Consumers will return close to $100 billion worth of holiday gifts, according to Optoro, a tech company that works with retailers on returns.

While in-store shoppers return about 8 percent of the goods they buy, online shoppers return close to 30 percent. Much of that ends up in warehouses, where reverse logistics teams must unpack the items, check them for damage and send them wherever the retailer needs them to go. That needs to be done quickly and efficiently, because consumers want their money back or their item exchanged as soon as possible.

That is why reverse logistics requires much more labor and more space - at least 20 percent more space than regular shipments from suppliers. An inbound truckload of goods from one supplier takes about two to eight hours to process, because the goods usually arrive on large, electronically scannable palettes. A truck filled with returns could take 48 hours to process, because each item has to be checked and processed.

Warehouse construction is surging, especially near large cities and transportation hubs, while the national vacancy rate is 4.3 percent, the lowest in 20 years, according to CBRE. That benefits big warehouse REITs like Prologis, Eastgroup Properties and STAG Industrial. cnbc.com

Amazon brings delivery to the garage
As part of a new set of options for its Amazon Key "smart entry" program, Amazon is enabling Prime members in 37 select cities to accept deliveries in their garage. Amazon is integrating MyQ connected garage door opener technology from Chamberlain Group (CGI) with Amazon Key to create Key for Garage.

Using Key for Garage, eligible Prime members will be able to monitor and accept Prime deliveries to their home from the Amazon Key app by selecting "In-garage delivery" at checkout. On delivery day, customers receive notifications via the Key app during every step of the delivery process, from when the package is en route, to the when garage door opens for the driver to deliver the package and then securely closes. chainstoreage.com



Walworth County, WI: Home Depot thefts allegedly exceed $100,0000
Walworth County prosecutors are charging two suspects with felonies in connection with more than $100,000 in alleged thefts of power tools from Home Depot stores in Lake Geneva and elsewhere. The criminal complaints against Harley B. Menard, 25, of Lake Villa, Illinois, and Kendra N. Goebel, 25, of Spring Grove, Illinois, allege that they and their accomplices earned about $35,000 selling stolen merchandise to pawn shops. lakegenevanews.net


Pima County, AZ: Second suspect arrested in Serial Shoplifting case
Over $15,000 in Beer stolen

Detectives say a video reportedly showed Sierra and a second subject stealing multiple 30 packs of Bud Light from Circle K. In November the 2nd suspect was identified as Francisco Quezada. He was arrested and charged with felony shoplifting and trafficking in stolen property. kvoa.com

Myrtle Beach, SC: Police arrest duo accused of stealing $4,000 in merchandise from Victoria's Secret
Myrtle Beach police have arrested two men wanted for allegedly stealing thousands of dollars worth of merchandise from the Victoria's Secret at Coastal Grand Mall. A witness said three people came into the store and started putting clothes into bags before fleeing with nearly $4,000 of merchandise. wmbfnews.com

Davenport, IA: Victoria's Secret shoplifter charged with $8,000 theft
A woman has been arrested on charges alleging she stole more than $8,000 worth of merchandise from Victoria's Secret in NorthPark Mall over the course of five incidents during October and November. Willshanique Lashauna Lashay Evans, 18, is charged with five counts of 2nd degree theft. The charge is a Class D felony that carries a prison sentence of up to five years on each count. qctimes.com

Greenville, SC: 4 Women wanted for $8,000 theft spree at Haywood Mall
Greenville police have asked for help identifying four women suspected in a shoplifting spree at the Haywood Mall in which $8,000 worth of merchandise was stolen. foxcarolina.com

Brevard, FL: Sheriff's Agents bust man Stealing Hundreds of Gallons of Fuel; 20 fraudulent credit cards
The investigation subsequently determined that the vehicle was equipped with a concealed bladder tank that could hold an estimated 700 gallons of fuel. It was also discovered that Lopez-Benitez was in possession of approximately 20 fraudulent credit cards. spacecoastdaily.com

Scarsdale, NY: Suspect Caught Stealing $2,400 In Cosmetics at CVS

Springfield, PA: Target employee busted for theft of $1,800 in Apple products; active warrant for Drug Offense

Concord, CA: Police pursuit ends in crash; Home Depot shoplifter hospitalized following $1,100 theft of power tools

Hamden, CT: Police search for women accused of stealing over $500 of clothes from Marshalls

Summerfield, FL: Facebook followers credited with identifying Walmart thieves; 2 arrested in $1,500 theft

New Orleans: ORC Team targets Laundry Detergent at discount store

Springfield, PA: Woman charged with $600 theft from Victoria's Secret at Springfield Mall

Submit your ORC Association News

Visit the ORC Resource Center


Shootings & Deaths

Chesterfield, VA: Suspect arrested after man killed in shooting outside Wawa
A homicide suspect has been arrested following a police chase through multiple counties. The suspect was wanted for a shooting outside of a Chesterfield Wawa on Tuesday evening. The victim, who police have yet to identify, died at the hospital after being shot multiple times. wric.com


Newark, OH: Suspect in custody after shots fired outside Walmart
No injuries were reported, and the suspect was arrested a short time after the incident, according to police. Police Chief Barry Connell said investigators are not releasing the suspect's name at this point in time. No customers or employees were hurt. nbc4i.com

Pittsylvania County, VA: One dead after altercation leads to shooting outside Gas station

Robberies, Incidents & Thefts

King County, WA: Video released of Wanted Shoplifting suspect hitting Deputy with Lexus during escape
Investigators said the newly-released surveillance video shows the suspect Khalia Wimberly and her boyfriend, Davevion Irving, being chased by a Safeway loss prevention worker moments after the alleged shoplifting. Sergeant Ryan Abbott said the injured deputy, Whitney Richtmyer, has a broken leg and is recovering at home as detectives search for the driver. kiro7.com


Moreno Valley, CA: Teens Allegedly Start Violent Melee In Inland Empire McDonald's
Teenage girls were caught on camera hurling heavy objects at McDonald's employees in Moreno Valley after being asked to leave a children's play area - causing thousand dollars worth of damage, according to police. losangeles.cbslocal.com


Richmond, IN: Phillips Drugs armed robber receives 20-year sentence


C-Store - Hartsville, SC - Armed Robbery
C-Store - Manchester, NH - Armed Robbery
C-Store - Macon County, GA - Armed Robbery
C-Store - Pueblo County, CO - Armed Robbery
C-Store - Hartsville, SC - Armed Robbery
C-Store - Las Vegas, NV - Armed Robbery
C-Store - Greensboro, NC - Armed Robbery
C-Store - Blackfoot, ID - Robbery
Circle K - Jacksonville, FL - Armed Robbery (2nd x in a week)
Costco - West Bloomfield, MI - Armed Robbery
Dollar General - Davenport, FL - Armed Robbery
Dollar General - Coweta County, GA - Burglary
Dollar Store - Manteca, CA - Burglary
Dollar Store - Alexandria, LA - Armed Robbery
Grocery - Beaumont, TX - Armed Robbery
Liquor Store - Carpinteria, CA - Armed Robbery
Liquor Store - Manhattan, KS - Armed Robbery
Restaurant - Greensboro, NC - Armed Robbery (Subway)
Restaurant - Greensboro, NC - Armed Robbery (Church's)
Rite Aid - Willingboro, NJ - Armed Robbery
Thrift - Manteca, CA - Burglary


Daily Totals:
18 robberies
3 burglaries
0 shootings
0 killings





Stan Berger II
named Sr. Asset Protection Operations & Safety Manager for Lowe's

Robert Saylor
named Area Loss Prevention Manager for Ross Stores, Inc.

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Featured Job Spotlights


Asset Protection Director, Analytics & Fraud Management
Pataskala, OH

The Asset Protection Director, Analytics & Fraud Management will be responsible for leading teams focused on delivering insights and managing fraud risk for the enterprise through the use of advanced technology and statistical analysis. The Analytics & Fraud Management teams will serve multiple internal customers at the Ascena level and within the brands...

District Loss Prevention Manager
Eastern PA/NJ

The District Loss Prevention Manager ensures shrinkage control and improves safety in the stores through proper investigation and training. This position is responsible to provide feedback, guidance and protection for our Team Leaders and Associates. This role has oversight and responsibility for approximately 15-20 store locations...

Retail Security and Safety Specialist
Multiple Locations

This job contributes to REI's success by ensuring the security and safety of your store team and members by providing a presence on REI property and events. Activities include but are not limited to: fostering partnerships with and training store management and staff and taking action to address shrink and security. Models and acts in accordance with REI's guiding values and mission. Apply now for positions in: Soho, NY Washington D.C. San Francisco, CA Portland, OR Bellevue, WA...

Regional Safety and LP Specialist
Miami, FL

The Safety and Loss Prevention Specialist is a subject matter expert responsible for partnering with both our corporate stores and franchise store operations to improve the safety and training processes. This includes reducing motor vehicle accidents, reducing work-related injuries, and ensuring OSHA / DOT compliance through the implementation of corporate or franchisee plans in accordance with local, state, and federal rules and regulations...

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New Year, New Leadership Role? Here's What New Leaders Need to Know

14 Ways To Establish Yourself As A New Leader
When you're a new leader among experienced colleagues, one of the best things you can do is to learn from those who have been in your shoes. Here are some great tips from leaders on how to establish yourself in your new role. Show what you know

Five Ways New Managers Can Learn Leadership On The Job
With new jobs being added all the time, more managers are needed in order to supervise growing teams. The best way to ensure that new leaders are equipped with enough confidence to lead their teams effectively is to provide coaching opportunities that will help them be better at their jobs. Lunch-and-learn

10 Team-Building Tips For New Leaders
For new leaders who inherit a team, or are trying to maximize results for their current team, communication is everything. Intelligent communication is the key to success, so here are ten leadership communication strategies that can help align your team. Memory management

New managers, here's how to run your first team meeting
Your first team meeting as a new leader can be a daunting event. You're concerned with setting expectations or your introduction speech, and how to make the best first impression. Here are some things you'll want to focus on to make sure your first meeting is a success. Share who you are



The speed of the day and today's economic pressures often tempts even the most defined professional to take shortcuts and risk exposures that ultimately they have to mentally deal with and occasionally have to face the consequences for. There is no better use of the adage, It's the Tortoise vs. the Hare, and the tortoise always wins, that applies here. Staying grounded in your principals, committed to your mission and being a professional is what should drive every executive every day - remembering that long term actions speak louder than words and the tortoise always wins will hopefully rule the day.

Just a Thought,
Gus Downing


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