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 1/10/19 LP, AP & IT Security's #1 News Source D-Ddaily.net






D&D's Live in NYC
At NRF Big Show

Monday, Jan. 14

The Daily's New Year's Kickoff Reception
Honoring NRF
LP Council
Tuesday Evening Jan. 15

CAL-ORCA Annual Training Conference
Feb. 20

Appriss Retail User Conference
Feb. 25-27

ISCPO 2019 Conference
March 6-7

RILA AP Conference 2019
May 5-8

CNP Expo 2019
May 21-24

The D&D Daily 'Live at NRF Protect'
June 14

RLPSA Conference 2019
Aug. 4-7

See More Events


Watch Full Broadcast Here


Introduction with
Gus Downing

Sensormatic - Supporting the LPRC Industry & Development

A Solution Provider's & Manufacturer's View

Watch More Here



'18 National Retail Security Survey

2017 NRSS Survey

2016 NRSS Survey

2015 NRSS Survey




2019 GLPS - Group LP Selfies
Your Team - Your Pride - Our Industry
Building Industry Pride - One Team Selfie at a Time

CVS Health Division 3 Asset Protection Team

"Helping People on Their Path to Better Health!"

1st Row (seated left to right): District A.P. Leaders Sandy Villanes, Cricket Osment, Amy Joyce, Megan Holstein and Marian Naylor

2nd Row: District A.P. Leaders Jim Gerwig and Jason Lotts; Region A.P. Managers Steve Evans and Timothy Kneidel; Division A.P. Director Raymond Sosa, Region A.P. Manager Andy Zumbrum, District A.P. Leaders Dwight Bennett and Juan Escruceria

3rd Row: District A.P. Leaders John Ferrara, Linwood Byrd, John Trusch, Matt Klein, Jeff Fairchild, Jason Anderson, Matthew Johnson, Dan Tortoriello and Brad Zaretsky


Got a picture of your team on your cell phone?

Send it to us!

Send us your team pictures TODAY and you'll be entered into our drawing at 'Live In NYC' Broadcast on January 14th for the chance to win a pizza party for your entire team!



Lawrence Hartman, CFI promoted to Senior Director of Risk Management, Loss Prevention and Safety for Goodwill Industries of Central Florida, Inc.
Lawrence previously held the position of Director of Risk Management, Loss Prevention and Safety since last August. Prior, Lawrence was a Regional Loss Prevention Manager for Burlington Stores for nearly eight years. He also held various roles in retail loss prevention, working as a Regional Loss Prevention Manager for K-Mart for nearly four years and a District Operations/Asset Protection Manager for The Home Depot for over a year. He earned his Bachelor of Science in Criminal Justice from Kaplan University. Congratulations, Lawrence!

Anthony Paserchia, CFI promoted to Director of Asset Protection and Risk Management for Areas, United States
Previously, Anthony was the Interim Director of AP and Risk Management. Anthony has been with Areas, United States since 2014, when he started as an Asset Protection and Risk Manager, and in 2016 was promoted to Regional Asset Protection and Risk Manager. He's also held other asset protection/loss prevention and security positions during his 20+ years in the industry including Regional Asset Protection Manager for The Great Atlantic & Pacific Tea Company, Manager of New York Security and Loss Prevention for Liz Claiborne, Area AP Manager for Circuit City, Regional LP Manager for Limited Brands, Regional LP Manager for Rock Bottom Inc., Regional LP Manager for G&G Rave and District LP Manager for Herman's Sporting Goods. Congratulations Anthony!

Submit Your New Corporate Hires/Promotions or New Position

LP Teams in NYC Area Invited!

The Daily's NEW GLPS LP Team Photo Challenge
@ LP's New Years Kickoff Reception Tuesday Evening

The D&D Daily's 'Live in NYC' at the NRF Big Show Reception
Honoring the NRF LP Council


NEW this year: Let's build industry pride by showing the retail industry our LP teams from around NYC.

With every team member getting a framed team picture and publishing the pictures in the Daily's GLPS column.

One team with the most views between now and June 1st, right before NRF Protect, WINS a team dinner either at Protect or in the city of their choice.

Building LP industry pride one team selfie at a time. Let's show them our LP teams! Take a look at 2018's GLPS pictures.

RSVP for Tuesday evening in NYC here. Only LP teams attending Tuesday's reception can enter to win.

ADT Continues Commercial Expansion Through Purchase of Technology Integration Leader, Advanced Cabling Systems
ADT Inc. (NYSE: ADT), a leading provider of monitored security and interactive home and business automation solutions in the United States and Canada, today announced the acquisition of Advanced Cabling Systems, one of the leading technology integration companies in the mid-south.

Advanced Cabling Systems will join forces with Red Hawk Fire & Security.

Headquartered in North Little Rock, Arkansas, and founded in 1997, Advanced has regional offices in Lowell, Arkansas, Tulsa and Oklahoma City, Oklahoma and Ozark, Missouri specializing in the installation and service of integrated systems including structured cabling, fire alarm systems, audio/video, CCTV, access control, intrusion detection, intercom/paging systems, nurse call and infant protection systems. globenewswire.com

Nedap at NRF Retail's Big Show:
Fastest growing RFID platform now available in the US

At the upcoming NRF retail's Big Show in New York, from 13 to 15 January 2019, Nedap (booth #4547) officially launches the !D Cloud software platform in the US. !D Cloud enables retailers to boost the inventory visibility in retail organizations, leading to a perfect on-shelf product availability and enabling true Omnichannel retailing.

"!D Cloud is the fastest growing RFID platform in the market with major roll-outs in Europe and South Africa over the past years. We also already deployed several stores in the US for our global customers, but now the time is here that we are ready to deploy major projects in the US with a dedicated local team," states Rob Schuurman, Managing Director at Nedap Retail. nedap-retail.com

StopLift's 'SmartAssist' AI Demo at NRF Prevents False Alerts, Detects Self-Checkout Theft [Booth #4963]
Retail chains can now receive real-time reporting on self-checkout theft and other scan avoidance, prevent false alerts, and improve customer service at the self-checkout with StopLift Checkout Vision Systems' 'SmartAssist' artificial intelligence (AI) technology. Watch live real-time demonstrations of theft detection at Booth #4963.

SmartAssist AI prevents false alerts and inter
ventions, immediately flags unscanned merchandise at the self-checkout, and alerts the attendant before the customer leaves the checkout. The system can also identify an item not meant for purchase but placed in the bagging area, such as a purse or reusable shopping bag, so that no alert will be sent and no beep will occur. Read more in today's Vendor Spotlight column below.

APG to Showcase Collection of Global Point of Sale Solutions with Cash Management Partners at NRF's 2019 Big Show
APG Cash Drawer a global manufacturer of cash management solutions will display its innovative point of sale solutions at the 2019 NRF Big Show in New York City. At center stage in booth 2451 will be the innovative SMARTtill® Cash Management Solution integrated with software partners for retailers across the globe. Attendees can also expect to see APG's general application, mPOS solutions and custom and bespoke cash drawer solutions in booth 2551. cashdrawer.com

Announcing December's LPC and LPQ professionals!

The Loss Prevention Foundation would like to recognize and congratulate the following individuals who successfully completed all of the requirements set forth by the board of directors to be LPQualified (LPQ) and/or LPCertified (LPC):

● Brandy Albano, LPC - MetroPCS
● Guy Antolick, LPC - Amazon.com
● Bradley Byers, LPC - Lowes Companies, Inc.
● Colton Cantrell, LPC - Walmart Stores, Inc.
● Dennis Dixon, LPC - Amazon.com
● Albert Flores, LPC - The Lowes Companies Inc.
● Lakeisha Gilyard, LPC - Fleetpride
● Laurel Harrington, LPC - Lowes Companies, Inc.
● Kris Kubasta, LPC - Office Depot, Inc.
● Paul Moore, LPC - Lowe's Home Improvement
● Nicholas Pappas, LPC - Lowes Companies, Inc.

James Vandermer, LPC - Big 5 Sporting Goods
Kenneth Watson, LPC - Dicks Sporting Goods, Inc.
Jennifer Bailey, LPQ - siffron
Tara Balkcom, LPQ - Sears Holdings Corp.
Craig Cambron, LPQ - Primary Arms LLC
Caleb Hussong, LPQ - Seattle Goodwill Industries
Joseph Park, LPQ - Heinens Fine Foods
Kevin Sterba, LPQ - Penske Logistics
Bailey Thompson, LPQ - University of Indianapolis
Manisha Tripathi, LPQ - Sears Holdings Corp.
Aristide Vakunta, LPQ - University of Indianapolis

"Public Sentiment Supports Facial Technology"
WSJ's Cyber Daily: Facing Facts about Facial Recognition Systems

Retailers, airports and other companies march steadily toward facial recognition systems to identify customers and speed up routine procedures such as check-ins and payments. Despite warnings from privacy advocates that the technology can be manipulated and consumers' images can be vulnerable to hackers, people don't seem to mind, reports WSJ Pro Cybersecurity's Adam Janofsky.

Surveys show sentiments run toward supporting the technology, especially if it makes lines shorter or transactions faster. Still, after the first major breach of consumer biometric data, we're betting that the public will be shocked and outraged -- just like after each time we learn about another incident at Facebook Inc. that results in leaking, sharing, selling or trading away customer information.

In the case of facial-recognition technology, experts suggest setting up ethics boards to advise on potentially tricky matters in the collection and use of biometric data, as well as procedures for getting an affirmative OK from customers to use it. cybersecurity.cmail19.com

"Shoppers Welcome Facial Recognition Stopping Crime"
WSJ's Cyber Daily: Facial Recognition Priorities: Ethics Boards, Permission Slips

Consumers seem to welcome facial recognition when the technology benefits them, such as by speeding up lines or stopping crimes, according to cybersecurity and biometric specialists. But, they say, companies shouldn't rush to roll out these systems without safeguards, including procedures for obtaining customer consent and ethics boards to advise on privacy protection.

Recent research suggests that a majority of consumers accept facial recognition technology. A survey of 3,151 adults released by the nonprofit Center for Data Innovation on Monday found that only 26% of people want the government to put strong limitations on the use of the technology. A May 2018 study, based on a survey of 1,000 people by the University of Texas at Austin's Center for Identity, found that about 70% of people are comfortable with the technology.

Consumers have to see a benefit, said Daniel Castro, director of the Center for Data Innovation, a Washington, D.C.-based think tank. "People are happy if it gets them on a plane faster, but if they don't see any benefit, they'll think it's surveillance."

Biometrics and Slurpees

Convenience store chain Seven-Eleven Japan Co. launched a trial store in Tokyo in December that uses a face-scanning self-checkout system, Mainichi Japan reported. The store is near the headquarters of NEC Corp., which developed the facial recognition technology, and, so far, only NEC employees whose photos are registered into the system can use it. cybersecurity.cmail19.com

LuLaRoe's Founders Set Up Shell Companies, Bought Race Cars, Luxury Jets & Real Estate to Avoid Paying Creditors, Per New Suit
In a matter of just a few years, LuLaRoe went from bringing in billions of dollars in annual revenue to operating as a shell of its former self, shrouded in controversy and an array of multi-million dollar lawsuits. Things began unraveling for the Corona, California-based multi-level marketing retail brand - which was founded by Deanne and Mark Stidham in 2012 - when the defective nature of its products went viral on social media in 2017. Allegations of cheaply-made pants were followed by claims that its model is based on fraudulent business practices, its tax practices were predatory, and the LuLaRoe business, itself, amounts to little more than a "pyramid scheme" for the more 80,000 individuals in seller base.

Class action lawsuits began pouring in in 2017 from LuLaRoe's network of "consultant" sellers, who claimed that the company had run afoul of its vow to buyback 100 percent of a consultant's unsold inventory if she wanted to cease working with the company. Hundreds of women are in the hole for thousands of dollars as a result. In a subsequently-filed case, the plaintiffs accuse LuLaRoe of "improperly and fraudulently add[ing] a surcharge to purchases disguised as a 'sales tax' that does not exist."

In yet another one of the 18 lawsuits that have been filed against LuLaRoe over the past two years, the company is being charged with violating the federal Racketeer Influenced and Corrupt Organizations Act, a federal statute most typically used to prosecute gang members, for allegedly "recruit[ing] sellers into [a] pyramid scheme through manipulation and misinformation." thefashionlaw.com

Mother of Houston teen killed during robbery at Subway suing chain for $1 Million
A Houston mother is suing Subway restaurants for wrongful death after her 18-year-old son was killed during a robbery nearly two years ago. Javier Flores' mother, Hilda Vasquez, is suing Subway, alleging they failed to provide training, supervision and safety equipment.

Vasquez says she and Javier had voiced concerns before about security at the store. She and her son were working alone that night. Vasquez is seeking more than $1 million in damages. abc13.com

Lampert submits new $5 billion bid to save Sears
Sears Holdings Corp Chairman Eddie Lampert submitted a revised roughly $5 billion takeover bid for the company on Wednesday, people familiar with the matter said, boosting the chances that the U.S. department store operator will escape liquidation.

In a concession, Lampert agreed to assume tax and vendor bills Sears has incurred since filing for bankruptcy protection in October, the sources said. The billionaire's revised bid was submitted through an affiliate of his hedge fund, ESL Investments Inc, on Wednesday afternoon along with a $120 million deposit, the sources added.

Lampert's previous bid, which Sears had rejected, was valued at $4.4 billion. The new bid, which Sears will consider during a Jan. 14 bankruptcy auction, proposes assuming up to about $300 million of tax and merchandise expenses the 126-year-old company has racked up since its Oct. 15 bankruptcy filing, the sources said. reuters.com

Nedap Retail awards Quinn Digital Asset Protection for 'Biggest Revenue Growth'

Jeff Bezos' divorce could soon make MacKenzie Bezos one of Amazon's biggest shareholders

Apple CEO takes home $12M bonus

Holiday Sales Results
Target comp's up 5.7%
Kohl's up 1.2%
Macy's up 0.7%

Quarterly Sales Results
Bed Bath & Beyond Q3 comp's down 1.8%, net sales up 2.6%

Live in NYC at the NRF Big Show 2019

Monday: LP's LIVE Streamed Digital Conference 9 pm to 4 pm EST

Making a Murderer: From the Screen to the Hot Seat

The Netflix Docuseries, "Making a Murderer" highlighted the case of Brendan Dassey and the interrogation that led to a highly controversial "confession" and guilty verdict resulting in Brendan's incarceration. This docuseries is one that directly impacts the practitioners, ranging from loss prevention to law enforcement.

In this session with Gus Downing, Dave Thompson, CFI of WZ will discuss the impact this docuseries has had on the interrogation community and how it has helped push the evolution of this essential skill in our industry.

Watch the episode and find out how one case has made such an incredible impact on an entire industry.

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality



eBay seller arrested for the suspected selling of goods purchased with fraudulent credit cards

Officers arrested a Paso Robles man on Thursday who was allegedly running a scheme in which he would used fraudulent credit card numbers to purchase items online, then resell them on eBay.

Paso Robles and Atascadero police officers, as well as county sheriff's deputies, served a warrant at the home of Christopher James Sprague, 34, where they found numerous items of unopened merchandise. The times included collectibles, clothing, cologne, video games, movies, water filtration devices, baby items and hair conditioner, a Paso Robles Police Department new release states. Read more

For further information on PROACT, email inquiries to PROACT@eBay.com.


StopLift's 'SmartAssist' AI Demo at NRF
Prevents False Alerts, Detects Self-Checkout Theft
[Booth #4963]

Retail chains can now receive real-time reporting on self-checkout theft and other scan avoidance, prevent false alerts, and improve customer service at the self-checkout with StopLift Checkout Vision Systems' 'SmartAssist' artificial intelligence (AI) technology. Watch live real-time demonstrations of theft detection at Booth #4963.

SmartAssist AI prevents false alerts and interventions, immediately flags unscanned merchandise at the self-checkout, and alerts the attendant before the customer leaves the checkout. The system can also identify an item not meant for purchase but placed in the bagging area, such as a purse or reusable shopping bag, so that no alert will be sent and no beep will occur.

U.S. retailers lose about $14 billion in shrink every year at the checkout, and the risk of loss increases as retailers deploy more self-checkouts.

The technology works in the entire spectrum of self-checkouts and POS systems. NCR Corporation has incorporated StopLift's AI capabilities into its self-checkout solutions to address retailers' concerns over shrink and to provide frictionless checkout. NCR is the global leader in self-checkout technology, with more than 250,000 installations worldwide.

Working with retailers on four continents, StopLift has already detected and confirmed more than 3.2 million scan avoidance incidents at thousands of manned and self-checkouts in retail chains, and enabled retailers to improve cashier and self-checkout attendant training. StopLift's patented video analytics technology visually determines what occurs during each transaction to immediately distinguish between legitimate and fraudulent behavior at the checkout.

"SmartAssist enhances weight-based security to handle a broader spectrum of cases," said Malay Kundu, Founder and CEO of StopLift. "Until now, security at the self-checkout has been performed solely by weight scales. Unfortunately, weight scales take time to settle, and legitimate purchases do not always match their expected weight in the database. As a result, conventional security measures often produce mistaken alerts which frustrate customers, leading some retailers to disable security and expose themselves to theft."

StopLift's video analytics enables self-checkouts to detect theft and unintentional scan avoidance that circumvent the weight sensor. For example, the system can detect merchandise left in the shopping cart or bagged outside of the bagging area without scanning. With real-time alerts, the attendant is notified right away and can take immediate action before the customer leaves the checkout.

By utilizing StopLift's video analytics to "double check" potential alerts, SmartAssist can effectively prevent unwarranted interventions. This protects the shopper from the annoyance of having the transaction interrupted, the embarrassment of having the self-checkout light flash, and the frustration of waiting for an attendant to come and clear it.

"This means no more customer complaints of, 'The machine beeped at me!'" Kundu said.

Fewer false-positive alerts make their way to the attendant, who can now act properly on legitimate alerts and cover a greater number of self-checkout stations. This means greater productivity gains and associated labor savings for the retailer.

Customers have fewer interruptions, less time at the self-checkout and more positive face time with attendants. Every self-checkout customer checks out faster in shorter lines. Retailers make more sales, and customers have a more positive checkout experience.

Watch live real-time demonstrations of StopLift theft detection
at Booth #4963 at the NRF Big Show.



Secret Service: Theft Rings Turn to Fuze Cards
Lets fraudsters switch between 30 different cards at the POS with the push of a button

Street thieves who specialize in cashing out stolen credit and debit cards increasingly are hedging their chances of getting caught carrying multiple counterfeit cards by relying on Fuze Cards, a smartcard technology that allows users to store dozens of cards on a single device, the U.S. Secret Service warns.

Launched in May 2017, the Fuze Card is a data storage device that looks like a regular credit card but can hold account data for up to 30 credit cards. The Fuze Card displays no credit card number on either side, instead relying on a small display screen on the front that cardholders can use to change which stored card is to be used to complete a transaction.

An internal memo the U.S. Secret Service shared with financial industry partners states that card theft rings are using Fuze Cards to avoid raising suspicions that may arise when shuffling through multiple counterfeit cards at the register.

"The transaction may also appear as a declined transaction but the fraudster, with the push of a button, is changing the card numbers being used," the memo notes.

Fraud rings often will purchase data on thousands of credit and debit cards stolen from hacked point-of-sale devices or obtained via physical card skimmers. The data can be encoded onto any card with a magnetic stripe, and then used to buy high-priced items at retail outlets - or to withdrawn funds from ATMs (if the fraudsters also have the cardholder's PIN). krebsonsecurity.com

The Sales Associate's Assistant
How AI is Making an Impact on Brick & Mortar
Keeping Pace With the Customers Need for Speed

Artificial Intelligence (AI) is also making its way into stores...but not in the way you may think.  We aren't quite at the future where robots will be roaming around stores catering to every customers' need. However, where AI is playing a pivotal role in stores today is by acting as an assistant for store employees - helping them provide a better overall experience.   

For example, often, customers have questions that aren't common knowledge for the store workers. They either must call the internal support team for answers or the deflect the question completely - leaving customers waiting and frustrated. AI is helping make these painful situations significantly better. Whether it's an update to a return policy, redeeming reward points, registry issues, sale questions -- AI is helping provide answers to those "HQ-level" questions so that the clerks have everything they need at their fingertips.

It can also help these employees provide personalized service for every person that walks in the door.  By providing contextual answers, information can be tailored based on the location, seasonality or other policies that would vary from store to store. AI can recommend options or services that are available in that store and avoid making general suggestions that may be out of stock or not available in that specific location.  This type of service would be impossible without AI working in the background to quickly access data. It's helping make associates smarter on business issues and even the customers that walk into the store - so they can create a "wow factor" experience that leads to long-term loyalty. retaildive.com

Armed with tech, Goodwill joins fight against designer fakes
Shopgoodwill.com, the e-commerce site used by several Goodwill organizations to sell items online nationwide, on Thursday announced it will use an AI-based solution from authentication technology firm Entrupy to guarantee that luxury accessories sold there are genuine.

As donations come in to stores, Goodwill employees will use Entrupy to verify authenticity before listing them on the site. Items found to be counterfeit will be dismantled and repurposed for other uses like craft materials or textile recycling, Ryan Smith, senior director online operations at shopgoodwill.com, told Retail Dive in an interview. retaildive.com

Things Have Gotten Worst Not Better For Kaspersky Labs
Even After Identifying a NSA Contractor - Leaker in 2016

For security vendor Kaspersky, who played a vital role in identifying and convicting a National Security Agency (NSA) contractor leaking 50 terbytes of classified U.S. government data in 2016, things have actually gotten worse for Kaspersky Lab as far as its relations with the US government are concerned. US federal agencies are currently banned from using Kaspersky Lab products and are under instructions to jettison any products of the company that they might have purchased previously.

The ban stems from suspicions that Kaspersky Lab is allowing Russian intelligence to spy on and scoop up data from computers running the company's anti-malware tools. Kaspersky Lab has vehemently denied the allegations against it and has said the ban has seriously hurt its reputation and its ability to sell to US customers. The company has even taken the extreme step of offering up its source code for inspection by third-parties to support its claims.

Kaspersky Lab had nothing to lose by turning Martin in; and some, in fact, could view the whole sequence of events as a clever play by Russian intelligence to take suspicion off the company, he says. "So, we are still where we were - no evidence Kaspersky Lab takes orders from Russian intelligence, but no real way to prove they don't."

After all the leaker emailed them initially and all they did was turn him in. darkreading.com


'Inside the LPRC IMPACT Conference' 2018
An Eight-Episode Series Presented by Sensormatic

Assessing The Real-World Impact of LP Efforts
The LPRC Delivers Evidence-Based Solutions and Actionable Results

New Solution Providers' Expectations

The Value - Expectations - Benefit
Discussing the Expectations and Reasons for Joining LPRC

Mark Ebersbach , Sales Director, Retail, FaceFirst
Phil Thomson, Co-Founder & Co-CEO, Auror

In our 4th episode, hear from two relatively new members of the LPRC, who share their perspective on why they joined, what their expectations are, and how they measure success. 

Phil Thomson, Co-Founder & Co-CEO, Auror - a new solution provider to the U.S. market specializing in ORC software - tells us what motivated the New Zealand-based company to join the LPRC and how it fits their industry approach of seeing themselves as part of a larger ecosystem of retailers, solution providers, and products.

Mark Ebersbach, Sales Director, Retail, FaceFirst - the leading facial recognition solution provider for retailers in the U.S. - explains how being able to meet with other LPRC members and participate in working group projects helps FaceFirst develop a better product and ultimately puts more technology in stores.

Exclusive Sponsor:

See more of our 2nd LPRC series here. Watch our 1st series here.
Take the time to learn. As this is the LP/AP academic "Think Tank".



Biggest E-Commerce Irritant? Post-Purchase Problems
Preliminary holiday e-Commerce sales reports have been encouraging, but they don't tell the whole story: 61% of global consumers felt let down by their online shopping experience during the period, up from 47% in 2017 and 41% in 2016, according to the 2018 Pitney Bowes Global Ecommerce Study. While the U.S. had a lower percentage of shopper dissatisfaction than the global average, 56%, that percentage represents a dramatic increase from the 2017 figure of 36%.

Retailers have been making strides in eliminating friction during the shopper journey, from introducing AI-powered curation to helping shoppers try before they buy with augmented reality. However, the pain points irritating shoppers occur mostly after their orders have been placed. Common complaints include late delivery, expensive shipping, tracking inaccuracies, confusing return policies and lost or incorrect items.

Retailers can't afford to let these issues go unaddressed: Pitney Bowes found that in response to a bad post-purchase experience, 90% of U.S. online shoppers will take action that can hurt a retailer's brand. These can range from sharing their frustrations on social media to never purchasing from that site again. Millennials in particular are happy to go public: 30% will complain in an online review or social media post after they experience post-purchase issues.

Pitney Bowes found that high-growth retailers (25% or greater year-over-year revenue growth) place a greater emphasis on the post-purchase consumer experience, which includes offering services like free returns, day-definite guaranteed delivery and easy returns with preprinted labels. Nearly half (49%) of shoppers consider "free and easy returns" to be a priority, so meeting these needs gives top retailers a tangible advantage.

"Fast" (66%) and "free" (80%) are the two most important criteria U.S. shoppers consider when deciding where to shop online, and 91% of shoppers will leave a web site if such services aren't available. retailtouchpoints.com

Credit card data breach at DiscountMugs.com
DiscountMugs.com, a large online custom mug store, had a four-month-long data breach just before the Christmas holiday season, according to TechCrunch.

The hackers stole credit card numbers, the security code and expiration date, as well as names, addresses, phone numbers, email addresses and ZIP. Hackers siphoned off credit card numbers from customers who made orders through its site between August 5 and November 16, 2018 using code injected on the company's payments page.

However, the malicious card skimming code was removed from the site after it was discovered. The company didn't say how many people were affected by the breach. It's believed to be thousands of customers who made purchases through the site during the four-month period. thepaypers.com

Walmart expands driverless delivery efforts

Amazon removes bathmats and items imprinted with verses from the Koran following complaints



Greenville, SC: Police arrest 6 in investigation of Organized Theft Ring;
$76,000 in merchandise from Home Depot and Lowes

Greenville Police believe they have thwarted a theft ring targeting home improvement stores in Greenville and across South Carolina. The Greenville Police Department arrested six people in connection to the operation. Four others are wanted. The investigation began with complaints of ongoing thefts.

"We entered into a collaboration with several retailers, security, their loss-prevention officers...Lowe's and Home Depot, especially," said Howie Thompson, captain of investigations at Greenville Police Department. Investigators found about $76,000 worth of merchandise was shoplifted from Oct. 19 to Jan. 1 from multiple stores in the Upstate. About $71,000 was taken from Home Depot, while more than $5,000 was stolen from Lowe's. Police say the thefts were part of an organized crime ring. In total, six people have been arrested, including the man police say served as the ringleader in the operation, Thomas Brenore Sullivan. wspa.com

Urbana, IL: Three women charged in $13,000 gift-card theft scheme at Target
Three of four women arrested last week in Champaign in connection with a gift-card theft scheme were criminally charged Wednesday. Appearing in court Wednesday for arraignment on a charge of theft over $10,000 were Dejujuana Poke, 20, Asia Neely, 22, and Lakeya Miller, 30. A fourth woman, Symone Simmons, 26, was issued a notice to appear in court Jan. 16 to face a similar charge. According to police, the women were allegedly responsible for the theft of several thousand dollars worth of merchandise and gift cards from Target, between Dec. 13 and Jan. 3. The report said security officials at the store became aware that Poke, who was employed as a cashier over the holidays, had accepted counterfeit motion picture bills from four unknown people on two occasions. By viewing store security video, the officials learned that Poke allegedly accepted the fake bills without counting them, put them in the cash drawer and gave no change in exchange for about $13,176 worth of gift cards and merchandise, such as high-end vacuum cleaners and air purifiers. Champaign police detectives were at the store Jan. 3 when Poke was working and watched as she again accepted bills from women in exchange for several prepaid Visa gift cards totaling thousands of dollars. news-gazette.com

Taunton,MA: Woman with 6 Outstanding Theft Warrants busted at Target
for $2,000 theft

Items that were concealed under the sweater of Amanda Manning and Casie Svedine, police said, included 2 baby monitors, 3 Amazon Fire Sticks, a Nintendo controller and a Fitbit fitness band. southcoasttoday.com

Greenwood, IN: Police track suspect, persons of interest in mall shoplifting case
Greenwood police need your help identifying four alleged shoplifters. Investigators say three women and a man entered Macy's at the Greenwood Park Mall a week before Christmas. Targeting clothing, they grabbed as much merchandise as they could carry and tried to leave the store without paying.

When a store employee tried to stop them, the man and two of the women dropped what they were holding and took off. Only one woman, according to police, held on to the almost $1,800 worth of North Face gear she was carrying. wthr.com

Guam: Home Depot Loss Prevention arrested for $4,700 theft
A Home Depot security guard has been charged with theft after a manager said he helped someone else take $4,700 worth of merchandise from the store, according to a magistrate's complaint filed in Superior Court. Ken Manuel, 36, was charged with retail theft as a second degree felony and criminal facilitation to commit retail theft as a misdemeanor. guampdn.com

Hendersonville, TN: Three suspects wanted for $1,000 theft from a Shoe Store

Chesterfield Township. MI: Man wanted for shoplifting nearly $300 in underwear from Meijer

Windsor, ON, Canada: Optical Shop targeted by well Organized Thieves; $40,000 of merchandise stolen

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Visit the ORC Resource Center


Shootings & Deaths

Franklin, OH: 1 killed in Police chase after reported Walmart Shoplifting incident
The Ohio State Highway Patrol is investigating after one person was killed in a police chase in Franklin. Franklin Police said it was responding to Walmart around 1:15 a.m. for a shoplifting incident. During the incident, police said they were notified that a male subject left on footand that a female left in a white pickup truck. "Approximately 10 minutes later, Police saw the vehicle matching the description of the white pickup truck. The officer energized his overhead lights to signal the driver to pull over and the white pickup truck gained speed and sped away," police said. The white pickup truck then went left of center and off the left side of the roadway striking a tree at a high speed. The unidentified female was pronounced dead at the scene. cincinnati.com

UK: Spalding, Lincolnshire, England: Sainsbury's 'shoplifter' dies after being detained at supermarket
Police, the ambulance service and an air ambulance were called to the store in in Spalding, Lincs., at 1.45pm on Tuesday. Lincolnshire Police confirmed they were called to the scene to deal with an alleged shoplifting incident. But the man suspected of committing the offence became ill. Now, police have revealed the man was rushed to hospital by air ambulance but later died in hospital. mirror.co.uk

Indio, CA: 2 Gunshot victim outside AM/ PM store, cars with multiple bullet holes

Robberies, Incidents & Thefts

Gwinnett County, GA: Walmart shoplifting incident turns dangerous when suspect pulls gun on police
Police say a minor shoplifting incident took a dangerous and unexpected turn when the suspect pulled a gun on officers -- and shouted "bang!" Police body camera video showed his arrest just moments later. Police said Anthony Robinson stole a phone case from a Walmart in Duluth. When officers responded to a report of shots along Pleasant Hill Road, they said they had no idea what they would encounter. "We didn't know if he was going to use it on us or what not," said officer Ted Sadowki. "It's a dangerous situation, especially when you bring a gun into any type of situation." Robinson is facing charges of shoplifting and reckless conduct. wsbtv.com

Kalamazoo County, MI: Sheriff seeks Meijer shoplifting suspect shot at after assaults
The Kalamazoo County Sheriff's Office has released surveillance images in hopes of identifying a would-be shoplifter who was met by gunfire when he allegedly assaulted Meijer staff and a customer while running from the store. The incident happened around 1:30 a.m. Saturday at the Oshtemo Township store, Deputies say at some point during the shoplifting incident, an armed customer who was also assaulted shot at the suspect before he ran to a vehicle and took off. No one was injured. woodtv.com

Thornton, CO: Jeweler stole from 11 customers totaling nearly $150,000, sold Fake Diamonds
An Aurora man accused of swindling nearly a dozen people out of almost $150,000 through phony jewelry sales has been arrested and charged with felony theft, Adams County prosecutors announced Wednesday. Kushnir is accused of bilking at least 11 different customers who brought luxury watches, diamonds and gold to his jewelry store, D & D Jewelers in Thornton, to consign or repair. Kushnir was arrested Tuesday at his Aurora home.  sentinelcolorado.com

Lafayette, IN: Ollie's Employee comes in on day off to commit Robbery
Malek Shabazz Hall, 24, robbed the Ollie's Bargain Outlet at 7:15 p.m. Tuesday. Hall went into the store on his day off and was chatting with the manager in her office as she processed the cash drawers, according to police. Hall suddenly grabbed the manager's keys, took the money from the drawers in the office before ripping the phone lines out of the office. Then Hall went to the registers on the retail floor, where he used the manager's keys to open all of the registers and take the cash from them. The manager tried to stop Hall, but he shoved her to the floor. jconline.com

Macon, GA: Man arrested after driving a truck into Dollar Tree; steals Ice Cream
A man who deputies say crashed his truck into a Dollar Tree store Wednesday morning before stealing ice cream and fleeing has been arrested. Bibb County Sheriff's Property Investigators arrested Christopher Matthew Gage, 18, at Econo Lodge around 5 p.m. Gage is charged with burglary, criminal damage to property and a separate case of theft by receiving stolen property (auto). 41nbc.com

Martinsburg, WV: Former Wendy's Employee arrested for role in Burglary; breaking in to steal $133 from registers

Oklahoma City, OK: Suspect Arrested: Security Guard at Famous Footwear Pepper Sprayed, Tazed after trying to stop alleged shoplifter

Harrisburg, PA: Walmart brawl caught on camera, six people charged

Juniata, NE: C-Store clerk accused of being accomplice in Armed Robbery

Crystal Lake, IL Chicago man accused of spending $1,500 worth of counterfeit bills

Hong Kong, China: Manhunt on for three burglars who stole $650,000 in valuables from Hong Kong jewelry store


Erie, PA: Detroit man indicted in Jared jewelry heist; $141,000 of merchandise recovered

Rockville, MD: 2 sentenced to over 35 years in prison each for Armed Robbery, Shooting Grocery store owner at his home

Durham, NC: Suspect who rammed stolen truck into Fink's Jewelers at Southpoint Mall charged

Guilford County, NC: Woman To Spend Minimum Of Six Years In Prison Following Guilty Plea for habitual larceny


C-Store - Escambia County, FL - Armed Robbery
C-Store - San Marcos, TX - Armed Robbery
C-Store - Dayton, OH - Armed Robbery
C-Store - Danville, IL - Armed Robbery
C-Store - Caln Township, PA - Robbery
CVS - Hollywood, CA - Armed Robbery
Clothing - Myrtle Beach, SC - Burglary
Family Dollar - Oklahoma City, OK - Armed Robbery
Gas station - Guilford County, NC - Armed Robbery
Jewelry - Fort Wayne, IN - Burglary
Jewelry - La Quinta, CA - Burglary
Jewelry - Cave Creek, AZ - Burglary
Ollie's - Lafayette, IN - Robbery
Pharmacy - Trego County, KS - Armed Robbery
Pharmacy - Willingboro, NJ - Armed Robbery
Restaurant - Martinsburg, WV - Burglary
T-Mobile - Bethpage, NY - Burglary
7-Eleven - Oklahoma City, OK - Armed Robbery
7-Eleven - Hampton, VA - Armed Robbery
7-Eleven - Chelsea, NY - Armed Robbery



Daily Totals:
14 robberies
6 burglaries
0 shootings
0 killings





Anthony Gabino
named Regional Loss Prevention Manager (Southeast) for Tailored Brands

Jonathan McCain
named Loss Prevention Analyst (Oak Park) for Tailored Brands

Elena Mencos, CFI
named Regional Asset Protection Manager for Victoria's Secret

Submit Your New Hires/Promotions or New Position




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The District Loss Prevention Manager ensures shrinkage control and improves safety in the stores through proper investigation and training. This position is responsible to provide feedback, guidance and protection for our Team Leaders and Associates. This role has oversight and responsibility for approximately 15-20 store locations...

Loss Prevention Investigator
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Wawa is looking for an accomplished Loss Prevention Investigator with an undergrad degree in Criminal Justice and previous experience in the retail industry (Multi-Unit).

The Loss Prevention Investigator is responsible for utilizing proper investigative techniques and act as the primary liaison with field operations management...

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This job contributes to REI's success by ensuring the security and safety of your store team and members by providing a presence on REI property and events. Activities include but are not limited to: fostering partnerships with and training store management and staff and taking action to address shrink and security. Models and acts in accordance with REI's guiding values and mission. Apply now for positions in: Soho, NY Washington D.C. San Francisco, CA Portland, OR Bellevue, WA...

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Leadership Lessons from Mary Poppins, Dungeons & Dragons and Candy

Practically Perfect in Every Way: 8 Leadership Lessons From The New Mary Poppins
The magical and fantastical nanny in the new Disney movie, is an inspiration for any leader looking for a return, revamp or new impact. Even if you haven't seen the movie, here are some great lessons all leaders can take to heart this year. Everything is possible

Eight Leadership Lessons You Can Learn From 'Dungeons & Dragons'
This hit role playing game requires a Dungeon Master to lead characters into an adventurous world filled with danger. You can't be a great DM if you're not strategic in your leadership and creative in your story telling, so here are eight lessons any leader can take away from this hit game. Be a mirror

All the Greatest Leadership Lessons Come Down to This 1 Word
If you pick the brain of any leader, you'll find a variety of answers as to what makes them successful, but there's one answer that can be described in one simple word: empathy. Here are four reasons why honing this behavior can make you a great and successful leader in so many ways. Practice empathy through appreciation

11 Sweet Leadership Lessons You Can Learn From Your Favorite Candy
Having a leadership position is exciting, but it's even sweeter when your behaviors authentically show that you're a true leader. Candy is one of the sweetest ways to learn about leadership traits, your own leadership style and how to work well with others. Skittles or Snickers?



Asking for advice is a great thing and we all need it from time to time merely because as the old adage goes we're too close to the trees to see the forest. However, the key is who you ask for it and what are their agendas, because we all have them and even well intentioned advice can be swayed by an individuals need or desire to accomplish their objectives. Advice is the easiest thing to give and the hardest thing to practice. But getting a second opinion is always good. You've just got to realize that we're all just humans and even the best advice givers and mentors are influenced by their own needs.

Just a Thought,
Gus Downing


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