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 4/9/19 LP, AP & IT Security's #1 News Source D-Ddaily.net







The NRF LP Effort & Value

Quick Take 11

Staying Left of Boom!

Quick Take 12

MetrORCA Update -
Trends - The Great Debate

Quick Take 13

The Disappearing Front End, Seamless Shopping & The POS Disruption

Quick Take 14

See Episode Release Schedule

View Event Recap & Pics Here



ISC West
April 9-12

2019 ALERT Mid-South ORCA Spring Training Conference
May 1

RILA AP Conference 2019
May 5-8

RLPSA Connect
May 14

CNP Expo 2019
May 21-24

The D&D Daily 'Live at NRF Protect'
June 11-13

OROCC Conference
June 20

RFID Journal Live! Retail
June 25-27

GA Retailers ORC Alliance Retail Crime Conference
Aug. 22

IAFCI Training Conference
Aug. 26-30

Global Security Exchange
Sept. 8-12

Retail Cyber Intelligence Summit
Sept. 24-25

LPRC Impact 2019
Sept. 30-Oct 2

CLEAR 10th Annual Training Conference
Oct. 28-31

NJFC LP Conference & Exhibition
Oct. 30

See More Events


Troy Vanover promoted to Senior Manager, Walmart eCommerce for Walmart
Previously Troy was a Senior Manager, Market AP for Walmart and held other positions for the retailer including AP Manager, Assistant Store Manager, AP Associate, and Zone Merchandise Supervisor. Congratulations, Troy!

Angela Rueber promoted to Security Operations Manager -
Global Security Operations Center for Amazon

Angela has been with Amazon for the past three years, but has held a variety of loss prevention and security positions including Crisis Manager - Global Security Operations, Risk Manager, Security Strategy and Standards - Global Security Operations for Amazon, and has held other roles including Program Manager - Security Strategy and Standards - Global Security Operations and LP Specialist - North American Customer Fulfillment since she started with the company in 2015. Prior, she worked at Nordstrom for over seven years, holding different loss prevention manager roles and was also a Senior LP Manager for Sears Holdings Corporation. Congratulations, Angela!


Brett Detzer named Investigations Manager, Global Security Operations for Amazon
Previously Brett was a Director of Global Investigations for Walmart. He was also a Special Agent in the United States Secret Service, and served in the US Coast Guard for over four years. He earned his Bachelor of Applied Science in Criminal Justice/Police Science from Northern Arizona University. Congratulations, Brett!


John Roaix, CFI named Director of Profit Protection
for Christmas Tree Shops

Previously, John was a Regional Loss Prevention Manager for Bed Bath & Beyond, and had also held other roles for the retailer including Regional Director of Loss Prevention and Area LP Manager. John was also an LP Specialist for Shaw's Supermarket, and a Regional AP Manager for Caldor. Congratulations, John!


Anthony Vanderhorst named Senior Manager, Corporate Security for Mattress Firm
Previously, Anthony was the Director of LP, Safety and Risk Management for Hill Country Holdings LLC for over five years. Prior, he was a District LP Manager for Sears Holdings Corporation, Corporate LP Coordinator for Fiesta Mart Inc., LP Zone Manager for Ross Stores, Inc., and Regional LP Manager for Office Depot. Congratulations, Anthony!


Idmelda Perez, LPQ promoted to Director of Audit
for Northgate Markets

Idmelda has been with Northgate Markets since 2014, when she started as an AP Auditor and worked her way up to hold such positions as Sr. AP Auditor and Service & Labor Standards Engineer. She was also a Corporate Retail Internal Auditor II for Supervalu. Idmelda earned her Bachelors Degree in Business & Management from University of Redlands. Congratulations, Idmelda!

Mark-Anthony Jack promoted to Director of Operations
for Barneys New York

Prior, Mark-Anthony was their Compliance and Investigations Manager for over three years, and before that he was the Internal Investigations Manager. He's also Loss Prevention Manager, Area LP Manager and Regional Investigator roles for Nordstrom and was a Flagship Investigator for Toys R Us. Congratulations, Mark-Anthony!

See All the Executives 'Moving Up' Here   |   Submit Your New Corporate Hires/Promotions or New Position


Senior LP & AP Pyramid Openings Spike 175% Over 2018 Year to Date
Listing 44 LP and AP pyramid head positions this year over the 16 we listed last year, year to date, shows an increase of 175%.

There have been a few new positions but for the most part we're talking about turnover. Which is higher now then it has been in years and given the store closures, chapter 11's and liquidations this is a highly volatile time. Which means corporate America is now moving fast on issues and may be dealing with a little bit of pent up frustration and expecting quicker and deeper results and improvement in this digital environment.

Obviously the changing tides are here and sweeping through this industry as well. Just a thought - Gus Downing

FaceFirst products among biometric technologies to be demonstrated at ISC West
FaceFirst is demonstrating its Two-Minute Deployment at the conference, which drastically reduces the time and effort necessary for enterprise face recognition platform installation by identifying networked cameras and automatically assigning them to servers. The company will also highlight its integration with Genetec Security Center, which provides enhanced situational awareness, expedited investigations, and actionable analytics. biometricupdate.com

Nedap extends warranty on iSense EAS portfolio
Nedap announces as off today, warranty on all new iSense systems will be extended for up to 5 years. This applies to connected systems opted with a Fast Remote Service subscription, installed after April 1st.

It is essential for retailers to make sure their EAS systems are well- ran, in order to prevent losses by e.g. theft. Nedap provides an online platform, allowing to solve 81% of the service calls remotely, without the need to dispatch a technician to the store. This keeps system downtime to a minimum, saving retailers both time and money on maintaining EAS systems. Read more in our Vendor Spotlight column below

Governments Around the World Clamping Down on Social Media

Britain Proposes Social Media Regulator
Establishing a "World-Leading" Online Duty of Care
Clamping Down on Online Illegal Activity - It's Just the Beginning

The UK government on Monday proposed a plan for a "world-leading" package of online safety measures that will make companies more responsible for their users' safety online, especially children and other vulnerable groups.

The proposed regulations, outlined in the Online Harms White Paper, suggest establishing in law a new duty of care towards users, which would be overseen by an independent regulator. Companies would be required to tackle a comprehensive set of harms, ranging from illegal activity and content to behaviors which are harmful but not necessarily illegal.

If companies failed to meet this new duty of care, the independent regulator would have numerous enforcement powers that would disrupt the business activities of non-compliant companies, including the ability to impose liability on individual members of senior management and measures to block non-compliant services.

Prime Minister Theresa May wrote on Facebook that she wants the UK to be the safest place to be online.

Up until now, we have allowed these (social media) firms to regulate themselves, but it is simply no longer working. Online companies are increasingly operating without consideration for some of their most vulnerable users.

U.K. plans to require social media companies to be much more active in removing and countering harmful material on their platforms. The sweeping 102-page paper envisions requirements for everything from ensuring an accurate news environment, to combating hate speech, to stamping out cyberbullying.

The White Paper is a draft of the bill. Before it gets published and becomes official, it will be subject to a public comment period until July 1.

Governments around the world starting to respond to harmful content online.

The proposal is the latest in a series of increased efforts by governments around the world to respond to harmful content online. Last year Germany imposed fines of up to $60 million if social media companies don't delete illegal content posted to their services. After the massacre in Christchurch, New Zealand, Australian lawmakers passed legislation subjecting social media executives to imprisonment if they don't quickly remove violent content. The U.K. proposal goes further than most by proposing the creation of a new regulatory body to monitor a broad array of harms and ensure companies comply. jurist.org npr.org

Canada mulls crackdown on social media firms unless they do more to combat election meddling

Terrorist - Potential Mall Mass Shooter Gets 30 Yrs in Federal Prison

ISIS Inspired Stonebriar Center Mall Mass Shooting Stopped By FBI
& Terrorism Task Force
Collin County, TX Teen Sentenced for Plotting Terrorist Attack at Frisco Mall

An 18-year-old Plano man has pleaded guilty and been sentenced to prison for plotting a terrorist attack at a Collin County, Texas shopping mall.

Matin Azizi-Yarand pleaded guilty to charges of solicitation of capital murder and terroristic threat today in state court before 296th District Court Judge John Roach, Jr. Pursuant to a plea agreement reached by prosecutors and the defendant, Judge Roach sentenced Azizi-Yarand to 20 years in prison for the solicitation charge and 10 years in prison for the terroristic threat charge. The sentences will run concurrently.

According to information presented in court, Azizi-Yarand was arrested in May of 2018 after an investigation by the Federal Bureau of Investigation's North Texas Joint Terrorism Task Force discovered he was plotting a mass shooting at the Stonebriar Centre mall in Frisco, Texas. Inspired by ISIS, Azizi-Yarand was a high school student in Plano when he began actively soliciting other individuals to assist him in the attack, which he had planned for mid-May 2018. At the time of his arrest, Azizi-Yarand had sent more than $1,400 to an undercover FBI employee for the purchase of weapons and tactical gear, had conducted surveillance on the mall, and had met with undercover federal operatives to plan the attack. The investigation determined that Azizi-Yarand specifically intended to target police officers and civilians at the mall.

"This was a serious, serious threat," said United States Attorney Joseph D. Brown. "There is no doubt that Azizi-Yarand would have carried out what he was planning. Federal and state law enforcement in this district are committed to working together to combat terrorist activities in this region. We greatly appreciate all of the law enforcement that moved quickly to prevent what could have been a very bad situation.

"We are lucky that the vigilant men and women of federal and state law enforcement stopped this ISIS-inspired mass shooting," said Collin County District Attorney Greg Willis. "This was textbook joint investigation and prosecution that undoubtedly saved lives. I'd like to thank United States Attorney Joe Brown and his prosecutors, the FBI, and all the law enforcement agencies that make up North Texas Joint Terrorism Task Force." justice.gov

Another Close Call Here
Greenbelt, MD: Feds charge MD man accused of plotting ISIS-inspired attack at National Harbor
Drove by Retail Stores & Restaurants, But Not Enough People Were Around -
We Missed One There

Federal authorities have charged a man they believe was plotting to ram a stolen truck into pedestrians in an ISIS-inspired attack at National Harbor. The U.S. Attorney's Office for the District of Maryland on Monday charged Rondell Henry, 28, of Germantown, Maryland, by criminal complaint with interstate transportation of a stolen vehicle. The government filed a motion arguing for Henry to be detained pending trial as a flight risk and a danger to the community. The government's detention memo alleges that Henry, who claimed to be inspired by the ISIS terrorist organization, stole a U-Haul van with the intention of using it as a weapon against pedestrians on sidewalks within the National Harbor complex along the Potomac River in Maryland. And at an area of retail stores and restaurants but not enough people were around when he drove by. okcfox.com

Colorado: Governor Jared Polis signs Organized Retail Theft Prevention
Bill SB19-014

The bill creates the crime of organized retail theft if a person: Acts in concert with one or more persons to steal merchandise from one or more merchants' premises or online marketplaces with the purpose of reselling or otherwise re-entering the merchandise in commerce, including conveying the merchandise to a merchant in exchange for anything of value; Acts in concert with two or more persons to receive, purchase, or possess stolen merchandise, knowing or believing it to have been stolen; Acts as an agent of another individual or group of individuals to steal merchandise from one or more merchants' premises or online marketplaces as part of an organized plan to commit theft; or Recruits, coordinates, organizes, supervises, directs, manages, or finances another to undertake any of the acts of theft.

Organized retail theft is a class 1 misdemeanor; except that, if a person has been previously convicted of organized retail theft and in a 6 month period commits 3 or more acts of organized retail theft, the value of the theft from those acts can be aggregated and the penalty corresponds to the current theft loss level penalties. The bill requires secondhand dealers who purchase gift cards to keep a record of those purchases. Failure to record the purchases in an electronic database is a class 3 misdemeanor for a first offense and a class 2 misdemeanor for a second or subsequent offense. The bill adds a gift card to the definition of a "valuable article", which triggers certain record-keeping requirements. colorado.gov

FDA schedules public hearing on cannabis
FDA's challenge is figuring out whether and how to regulate cannabis-containing products.

FDA plans to hold a public hearing on May 31 in Silver Spring, Maryland to explore issues around products containing cannabis or cannabis-derived compounds such as cannabidiol (CBD).

The hearing is to gather "scientific data and information about the safety, manufacturing, product quality, marketing, labeling and sale of products containing cannabis or cannabis-derived compounds," according to a notice scheduled to be published April 3 in the Federal Register.

● 33 states and Washington, D.C., authorize the use of medical marijuana and 14 other states have medical programs circumscribed to CBD products, according to FDA's notice;
● 10 states and Washington, D.C., have legalized marijuana for recreational use; and
● In the 2018 Farm Bill (otherwise known as the Agricultural Improvement Act of 2018), Congress removed hemp from the Controlled Substances Act and treated it as an agricultural crop.

FDA is looking into a potential rulemaking that would allow CBD to be sold in conventional food and dietary supplements. Scott Gottlieb, MD, the outgoing commissioner of FDA, has signaled his agency is willing to work with members of Congress on a legislative solution if FDA determines a rulemaking would be too onerous. supermarketnews.com

75,000 more stores need to close across the US
UBS estimates, as online sales & Amazon grow

UBS estimates 75,000 more stores need to close in the U.S., should e-commerce penetration grow to 25% by 2026, from 16% today.

Within that, about 21,000 clothing stores, 10,000 consumer electronics stores, 8,000 home furnishing stores and 1,000 home improvement stores should close, UBS says.

"Store rationalization needs to accelerate meaningfully as online penetration continues to rise."

That means for every 1% increase in online penetration, roughly 8,000 to 8,500 stores need to close. A lot of that growth is being fueled by Amazon, which is expected to account for about half of the U.S. e-commerce market.

About 7,000 grocery stores could close if online grocery penetration rises to 10%, from 2%, by 2026. cnbc.com

Walmart to use Robots to Monitor Inventory, Clean Floors & Unload Trucks
at least 300 stores this year will add machines that scan shelves for out-of-stock products. Autonomous floor scrubbers will be deployed in 1,500 stores to help speed up cleaning. And the number of conveyor belts that automatically scan and sort products as they come off trucks will more than double, to 1,200.

Walmart has hired around 40,000 store workers to pick groceries from shelves to fulfill online orders. The company is also raising wages, adding worker training, and buying e-commerce startups. wsj.com

The Retail Apocalypse Now Threatens Drugstores, Too
The convenience-store side of drug stores has been in trouble for some time with the pharmacy sales covering up those issues. But no the fact that these chains are now making less money on prescriptions is a matter of real concern.

And no online tech start-ups and Amazon's PillPack are knocking at the door. Certainly drugstores won't vanish but there may fewer of them and look totally different in the future. bloomberg.com

BOPUS Doubles in US Grocery Retailers

CVS Reports 70% Decline in Pharmacy Robberies With Time Delay Safes in Indianapolis

Sprouts Plans 13 New Stores in 2019

Giant Food Plans 6 New Stores

Quarterly Results

Chuck E. Cheese Q1 comp's up 7.7%

All the News - One Place - One Source - One Time
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Nedap extends warranty on iSense EAS portfolio

Nedap announced as of today, warranty on all new iSense systems will be extended for up to 5 years. This applies to connected systems opted with a Fast Remote Service subscription, installed after April 1st.

It is essential for retailers to make sure their EAS systems are well-run, in order to prevent losses by e.g. theft. Nedap provides an online platform, allowing to solve 81% of the service calls remotely, without the need to dispatch a technician to the store. This keeps system downtime to a minimum, saving retailers both time and money on maintaining EAS systems.

Rob Schuurman, Managing Director of Nedap Retail explains: "Connectivity already is widely adopted amongst retailers in order to give their customers the best possible shopping experience. You can tell by the fact that data driven concepts such as Secure Mobile Payment are gaining popularity.

We decided to extend warranty on connected iSense systems in our belief that connectivity is also key in unburdening the modern retailer. Trouble-free operation enables retailers to do what they do best: serve their customers."

Nedap iSense EAS products have a standard warranty term of 1 year. Extended Warranty will be available for new stores with connected systems for the period of a Fast Remote Service contract (3 or 5 years) from April 1 2019.

About Nedap Retail
Nedap is the Global Leader in RFID-based Retail solutions. Nedap helps retailers permanently prevent losses, optimize stock levels and simplify the multistore retail management using RFID. Nedap's RFID software platform gives retailers real-time item-level insights into their stock levels and the exact location of each item. Using these real-time insights, retailers are able act much more agile, offer customers a better shopping experience and uplift sales.

Click here to learn more about Nedap's iSense EAS portfolio.






Equifax Response Inadequate & Neglect of Cybersecurity
Congressional Report Rips Equifax for Weak Security

The lack of a strong security culture at Equifax - especially compared its two main competitors - was a key factor contributing to its 2017 data breach that exposed the personal records of 145 million Americans, according to a 71-page Congressional report.

The newly released report from the The U.S. Senate Permanent Subcommittee on Investigations concluded, much like an earlier the Government Accountability Office report, that Equifax failed to follow its own cybersecurity policies, including those spelling out how and when to patch critical software vulnerabilities. Company executives did not prioritize security, and many key decisions were left to lower-level IT employees, the new report concludes. govinfosecurity.com

Women Now Hold One-Quarter of Cybersecurity Jobs
Cultural Change & Female Role Models

New data from ISC(2) shows younger women are making more money than in previous generations in the field - but overall gender pay disparity persists.

Women now actually make up 24% of the cybersecurity workforce - a seismic shift from the perennially static 11% number over the past six or more years. But this new data point, revealed today by ISC(2), comes with a caveat: It now counts women in IT whose daily jobs entail security responsibilities.

While one-fourth still represents a relatively low ratio of women to men, the study shows a clear female youth-movement in security: Millennial women now make up 45% of women in the industry, compared with Millennial-age men, who make up 33% of their gender sector. That's a shift from Generation X, which accounts for 25% of women and 44% of men in cybersecurity.

Mary-Jo de Leeuw, ISC(2) director of cybersecurity advocacy for the EMEA region, says the uptick in younger women entering the cybersecurity field stems from a cultural change as well as earlier exposure to technology and the presence of female role models in tech. darkreading.com

6 Secrets to CISO Job Longevity
Helping Make the Business Successful
Average Tenure 24 to 48 Months

Business focus and communication are key, say long-serving CSO's.

Chief information security officers and other enterprise security leaders often don't remain long enough with the same organization to be able to make a strategic difference. Those that do say business focus, the ability to communicate with key stakeholders and knowing how to manage expectations are key to longevity in the CISO role.

Studies show that the job tenure for most CISOs typically is between two and four years. A widely quoted 2017 survey-based report from analyst firm Enterprise Strategy Group (ESG) and Information Systems Security Association (ISSA) estimated the average tenure of a CISO to be between 24 and 48 months. A more recent Kaspersky Lab study concluded that barely half of all CISOs stay at their job for more than five years, but 64 percent percent of those that do believe they are adequately involved in business decisions compared to 36 percent of CISOs with shorter job stints.

The lure of higher compensation is one major reason why CISOs rarely stay very long in one place. CISOs, like most other security professionals, are a hot commodity. The ESG-ISSA survey showed that 38 percent of CISOs quit their current job for better salary and benefits. That's not the only reason. The same survey showed that 36 percent leave because of a corporate mismatch and 34 percent head for the exits because they feel left out of the executive decision-making process. Other frequently cited reasons included lack of budget, lack of skill and inadequate support from upper management.

CISO's often bare the blunt of the responsibility for data breaches as well.

1. Set and manage expectations
2. Know what you are getting yourself into
3. Decide if you want to be a disruptor or a builder
4. Know how to enlist the support you need
5. Stay on top of the technical stuff
6. Focus on embedding security across the organization

DNS Monitoring: A red light for retail traffic
More Traffic in Next 4 Yrs Then in Entire History of Internet
Retail Will See More Sophisticated & Organized Attacks

The underlying reality is that the retail industry-which surely faces enough challenges in the digital era-represents a ripe and juicy target for global cybercriminals. And moving forward, as we see even more consumer-friendly technology advances and changes in buying habits, we're going to see more dangers in the threat matrix and more sophisticated and organized attacks.

DNS is how data travels around the Internet, making it the singular medium used to communicate during coordinated criminal activities. As such, it provides heightened visibility into every threat, from malware to data exfiltration, and helps security professionals identify risks even before they become truly dangerous.

Most security executives know this. A new study of chief information security officers (CISOs) at 30 large enterprises found that a whopping 97% see the value in monitoring, threat detection, attack blocking and analytics at the DNS level to enhance security. But whether this translates into specific measures to conduct deep DNS-level monitoring is a different question.

One reason for this DNS-level security disconnect may be that with the constant emphasis on new technologies driving new capabilities, the old foundation gets the short shrift. The sheer volume is also a challenge.

To put it bluntly, we'll get more traffic in the next four years than in the entire history of the Internet. With more traffic comes more attacks.

That makes for a lot of traffic, and being at the intersection is a serious challenge. But effective security at the DNS level is a critical weapon in the battle to avoid becoming one more entry in the long list of hacked retailers. chainstoreage.com

Protect Data From Departing Employees
Former Employees Can Expose Sensitive Corporate Data
Biggest Threats: Former IT & Terminated Employees

Former employees who have access to sensitive corporate data pose a significant risk to companies. To protect data from being exposed by outgoing employees, businesses should create an inventory of what systems employees can access, according to Avi Gesser, a partner at law firm Davis Polk & Wardwell LLP.

Former employees may inadvertently expose sensitive information when they discuss past work in personal online posts, he said. Companies need clear guidelines for what information employees can share after they leave, Mr. Gesser said.

In addition, businesses should consider hiring third-party vendors to monitor the dark web for stolen information, he said.

Is it common for companies to experience data theft or exploitation from former employees?

It's happening more often than people imagined ... What we've seen lately is, especially on the IT side, to the extent that people are contractors or IT employees and they've written code or some pieces of software for the company, they like to use that as their resumé. They will take code that they've written and they will show it on a bunch of sites where people do that kind of stuff, like GitHub. They inadvertently post things that are sensitive.

Are there technological tools or procedures that could help companies protect their data from former employees?

A helpful tool is the ability to remotely wipe data from phones and laptops. If you have a circumstance where somebody gets terminated and they're not coming into the office ... and they're not going to voluntarily give up their company phone or their company laptop, or their email on their personal phone, the ability to remote-wipe can be quite valuable. cmail20.com

FileTSAR: Free digital forensic investigations toolkit for law enforcement
Purdue University cybersecurity experts have created FileTSAR, an all-in-one digital forensic investigations toolkit for law enforcement.

FileTSAR, which stands for Toolkit for Selective Analysis & Reconstruction of Files, combines open source tools and code wrappers to provide a tool for network forensic investigators to capture, selectively analyze, and reconstruct files from network traffic.

The toolkit collects data at the network packet level and allows investigators to reconstruct documents, images, email and VoIP sessions for large-scale computer networks.

"The current network forensic investigative tools have limited capabilities," said Kathryn Seigfried-Spellar, assistant professor of computer and information technology, and lead of the research team.

"They cannot communicate with each other and their cost can be immense. This toolkit has everything criminal investigators will need to complete their work without having to rely on different network forensic tools." helpnetsecurity.com

More Universities Halt Work with Huawei Following Federal Charges


What Is A Zero-Day Vulnerability?

A zero-day vulnerability is a software vulnerability unknown to the vendor or maker of the target software. Until the vulnerability is known, hackers could exploit it. Google Chrome recently had a zero-day that was exploited by hackers. It is important to always patch or update your software regularly and address zero-days once they are discovered.



Turning a Battleship: 'One Way' That Works

Mike Lamb, Vice President,
Asset Protection & Safety,
the Kroger Company


The phrase "turning a battleship" could describe the challenge Mike Lamb faced when he joined the Kroger Co. in 2017 as Vice President of Asset Protection & Safety. Restructuring a department is no easy task. But adding the component of centralizing over 20 separate brands adds another dimension that impacts the whole company and requires an element of political maneuvering, sensitivity, sales skill, and confidence. Mike shares how he managed the change and helped move the needle for Kroger.

Episode Sponsored By:

Joe & Amber Play Their Greatest Hits

Quick Take 15

with MCs Joe LaRocca
and Amber Bradley


Joe and Amber reminisce on some of their favorite LPNN topics, advice, and shticks from their Quick Takes over the years - including the "Wayne Hoover" LinkedIn test, travel tips, favorite crime TV shows, and more.




Amazon E-commerce Surge Continues as Retailers Close Thousands of Stores
Amazon continued to expand its online e-commerce dominance in the U.S. in February, gaining more than 2-percentage points compared to January, to reach 23.4-percent of all visits to the top 15 retail sites in the U.S. as measured by Comscore. The behemoth internet retailer expanded its online market share at the same time that brick-and-mortar retailers have closed 4,800 stores this year alone, according to the Financial Times. Analyst Deborah Weinswig told the newspaper she expects approximately 12,000 retail stores to be shuttered in the U.S. this year.

Brick-and-mortar retailer Best Buy saw its share of visits to the top 15 retail site in the U.S. slip from 4-percent in January to 3.4-percent in February. Macy's, too, lost ground going from 4.3-percent in January to just 3-percent in February. Walmart continues to be the most successful brick-and-mortar retailer online, holding at second place in February with 12.2-percent of all visits to the top 15 ranked retail sites in the U.S.-but still well behind Amazon in online visits. portada-online.com

PayPal will no longer reimburse sellers for fees
when it processes refunds for buyers

PayPal Holdings Inc. is changing its seller refund reimbursement policy.

When a seller issues a partial or full refund to a buyer via PayPal, the fees paid by the seller to PayPal will no longer be returned to the seller: "We're changing how we treat refunds. If you refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you," the amended PayPal policy says.

What this means is PayPal will keep the fees it originally charged the seller for the purchase, which ends up costing sellers-sometimes big bucks depending on the item purchased-when the buyer decides he wants a refund within the parameters of the seller's refund policy. digitalcommerce360.com

CNBC: Amazon demotes private label ads

Microsoft reportedly planning an e-commerce competitor to Shopify

Smartphones Will Account for More than One-Third of Ecommerce Sales in 2019

Online retailer's 'horror house' sheets and 'bloody' shower curtains
are getting mixed reactions online

Study: Grocery shoppers active online, but ordering not at top of the list




Cumming, GA: $40K Worth Of Sunglasses Stolen From Sunglass Hut In 4 Minutes
The report said an alarm went off for glass breaking around 2:46 a.m. A deputy arrived at 2:50 a.m. and noticed the glass front door had been smashed in. Deputies said the business was ransacked and sunglasses were scattered on the floor. patch.com

York County, PA: Florida man and woman nabbed for $12,000 Walmart gift card theft operation
A Florida couple got to "work" quickly when they arrived in Pennsylvania earlier this month, allegedly taking more than $12,000 in gift cards and items from six Walmart stores before they were caught in northern York County. James Louis West, 25, and Tiesha Reneice Wimbush, 28, both of Tampa, Fla., were arrested Friday at the Walmart in Newberry Township. The two face charges of organized retail theft and conspiracy to commit organized retail theft. ydr.com

Wood-Ridge, NJ: Three arrested with $1,800 of stolen merchandise from CVS
A man and woman entered the CVS Pharmacy and began to fill three large bags with various types of over-the-counter medications. An alert store manager observed the shoplifting and notified the Wood-Ridge Police Department immediately as the suspects were filling the bags and eventually exited the store. Police observed the two suspects exit the store with the three large bags filled with merchandise attempting to get in a get-a-way car. Three suspects were arrested on theft and possession charges. tapinto.net

Pleasant Hill, CA: Dick's Sporting Goods hit twice in same day by Shoplifter,
Armed Robbers

At a Dick's Sporting Goods in Pleasant Hill, what started as a $1,200 dollar shoplifting spree turned into a full-on armed robbery when one of the suspects brandished a sharp box cutter toward a store employee. This happened Sunday around 1:30 p.m. Pleasant Hill Police released still images of the three men and a woman as they exited the store with the arms loaded with stolen merchandise. A couple hours after the robbery, the same Dicks Sporting Good was hit by another pair of shoplifters. "Another organized theft of about $500 worth of merchandise at the same business," police said. kron4.com

Glen Rock, NJ: Two men accused of stealing 63 containers of deodorant and 21 packs of gum from CVS
Police responded to the store at 5:39 p.m. after they received a call that two men were shoplifting, and a store employee was able to give police a description of the men, said Chief Dean Ackermann. Officers found Joseph Minniti, 33, and Aleksandr Voronin, were arrested. northjersey.com

Costa Mesa, CA: Man takes $5,000 bicycle on test ride, never returns

Indianapolis, IN: Three women charged with Shoplifting at multiple stores; search found gun and drugs

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Shootings & Deaths

South Salt Lake, UT: Robbery suspect killed in hail of gunfire after chase
A man who police say was "firing indiscriminately throughout the city" was shot and killed following a dramatic high-speed chase that ended with a hail of bullets on a busy State Street after crashing into the front of a store. Harold Vincent Robinson, 37, of West Valley City, was pronounced dead at the scene. Cellphone video recorded by witnesses who were nearby when the fleeing white pickup truck crashed into the front of Princess Alterations and Leatherwork, shows more than 20 officers converging on the truck after 15 to 20 seconds of continuous gunfire - dozens upon dozens of shots.

Dozens of shell casings littered State Street after officers from multiple local, state and federal agencies opened fire on Robinson, who police believe robbed two convenience stores at gunpoint before firing shots - apparently at random - at several locations throughout Salt Lake City and while leading officers on the chase. One Unified Police officer suffered a "very minor" injury from a bullet that ricocheted and grazed him. deseretnews.com

Wilmington, DE: City Council Orders C-Store to shut down as matter of Public Safety
6 people wounded in weekend shooting outside

Mayor Mike Purzycki and Wilmington Police Chief Robert Tracy ordered Bill's Meat Market at 10th and Pine streets to close immediately. Purzycki and Tracy called the store's shuttering a matter of "public safety" and said city code authorizes the police chief to order the closure of a property on those grounds. On Sunday night, 6 people were wounded, the victims range in age from 17 to 30. Two victims are still hospitalized.


Robberies, Incidents & Thefts

Wilmington, NC: Two accused of Armed Robbery at Monkey Junction Walmart
According to the New Hanover County Sheriff's Office, Edward Huffman and Audrey Cross were leaving the store Monday evening when Loss Prevention officers asked them to come back inside and answer a couple of questions regarding shoplifting. Huffman then turned around and allegedly said he had a gun while lifting his shirt to expose the firearm. Huffman and Cross then fled the scene. Cross and Huffman were later arrested and charged with robbery with a dangerous weapon. wect.com

Warren, OH: Store employee charged with menacing customer with gun
after refusing refund

North End Market employee Jasbir Singh, pleaded not guilty to misdemeanor aggravated menacing, accused of brandishing a handgun while talking to a customer who tried to return an item Friday night. A woman, 24, said she tried to return an electronic vape pen because it did not work. She said Singh refused to return her money or exchange it, so she started to yell. She said Singh pulled a handgun from behind the counter and pointed it at her about 9 p.m. When police arrived at the store, Singh told police the store does not accept returns and pointed to a handwritten sign addressing the policy. He denied having a gun. vindy.com

Toledo, OH: 7-Eleven owner catches hungry shoplifter; Offers help instead of calling police
Store owner Jitendra "Jay" Singh tells WTVG Channel 13 he caught a male teen shoplifting from his store and his initial reaction was understandable, asking a clerk to call 911. As Cedric Bishop's Facebook post details, Singh asked the teen to empty his pockets, which were filled with "munchies." It was here the story took a turn as the teen told Singh he was hungry and was taking the items to feed himself and his brother. Singh told his clerk to hang up the phone, telling the teen to leave the munchies behind. Instead, he gave the teen pizza, chicken, sandwiches and other more substantial items, free of charge. 13abc.com

Miami, FL: Man accused of stealing $300 of merchandise from Kmart
days after buying $8 million Private Island

A Florida man was arrested on Saturday for shoplifting at a Kmart, just days after he purchased a multi-million-dollar private island off Key West. Andrew Lippi, 59, was accused of stealing about $300 worth of household goods from a Kmart in Key West, where police said he purchased various items between March 30 and April 4, replaced them with cheaper items and returned them for a refund. Lippi made headlines last week when he purchased Thompson Island, a private estate formerly owned by the philanthropist and developer Edward B. Knight, for $8 million. Lippi also owns a 12-bedroom resort compound in Key West that MTV used to film a season of "The Real World" in 2006. That property rents for about $1,800 a night on Airbnb, WPLG reported. abcnews.go.com

Bainbridge Township, OH: Police seeking shoplifter with 2 children as she smiles fleeing with a cart full of merchandise

Martin County, FL: Deputies recover two puppies stolen from Port St. Lucie puppy boutique

Byram Township, NJ: Woman accused of shoplifting twice at ShopRite before job interview

San Diego, CA: $50,000 Rolex stolen when seller meets buyer in a parking lot arraigned on Chrono24 website



AT&T - Hesperia, CA - Armed Robbery
C-Store - Danville, IL - Armed Robbery
C- Store - Lexington, KY - Armed Robbery
C-Store - Kalamazoo, MI - Armed Robbery
C-Store - Newton, NC - Armed Robbery
C-Store - Minot, SD - Armed Robbery
C-Store - Bronx, NY - Armed Robbery
C-Store - Eldridge, IA - Armed Robbery
C-Store - Coralville, IA - Armed Robbery
Dick's Sporting Goods - Pleasant Hills, CA - Armed Robbery
Dollar General - Painter, VA - Armed Robbery
Dollar General - New Castle, PA - Robbery
Dollar Tree - Homewood, AL - Armed Robbery
Gas Station - Taylorsville, UT - Armed Robbery / suspect killed
Gas Station - Opelika, AL - Armed Robbery
Gas Station - Madison, WI - Burglary
Gas Station - Nashville, TN - Armed Robbery
Grocery - Lawrence County, MS - Burglary
Grocery - New Bedford, MA - Robbery
Liquor - Orange County, CA - Armed Robbery
Marijuana - Whitman County, WA - Armed Robbery
Marshall's - Canton, OH - Robbery
Pawn - Prattville, AL - Robbery
Restaurant - Woodbridge, VA - Armed Robbery (Chick-fil-A)
Restaurant - Woodbridge, VA - Armed Robbery (McDonald's)
Rite Aid - Harrisburg, PA - Armed Robbery
Sunglass Hut - Cumming, GA - Burglary
Verizon - Atlanta, GA - Armed Robbery
Walmart - Wilmington, NC - Armed Robbery
7-Eleven - Millcreek, UT - Armed Robbery / suspect killed


Daily Totals:
27 robberies
3 burglaries
2 shootings
2 killed



Tyrese Williams promoted to Asset Protection Operations Manager for Century 21 Department Stores
Khalid Carpenter promoted to Supply Chain LP Manager - Transportation for Ulta Beauty
Conor Cox named District LP Manager for Sephora
Amanda Bowens promoted to Manager of Investigations for Coinstar
Jason Swanson named LP Manager for MOD Pizza
Derrick Boyd promoted to Regional LP Manager for Family Dollar
Franklin Klink named LP Manager for The RealReal
Julie Saitta named ORC Investigator for TJX Companies
Karyn Cruz, CFI named District LP Manager for Marshall's
Guillermo Rivera named Area LP Manager for ULTA Beauty
Steve Gaughan, CFI named LP Professional for Southeast QSR, LLC
Steven Roberts named District AP Manager for Smith's Food & Drug Centers
Carl Stahl named LP Lead for Dick's Sporting Goods

Submit Your New Hires/Promotions or New Position




Featured Job Spotlights


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The District Loss Prevention Manager ensures shrinkage control and improves safety in the stores through proper investigation and training. This position is responsible to provide feedback, guidance and protection for our Team Leaders and Associates. This role has oversight and responsibility for approximately 15-20 store locations...

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The successful candidate will be responsible for the management of the Asset Protection function in their assigned area. Guide the implementation and training of Asset Protection programs, enforcement of policies and procedures, auditing, investigations and directing of shrink reduction efforts...

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The Manager of Asset Protection Fraud and Investigations is responsible for the global enterprise hybrid -ecommerce, digital product and traditional fraud investigation program. Primary responsibilities include conduct and manage analytically driven fraud and loss investigations, evolve fraud mitigation platforms and initiatives; manage a team of ecommerce analysts and internal investigators, maintain case management and financial fraud reporting metrics...

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An individual who is committed to safeguarding the assets of our brand through the education and training of associates, implementation of effective policies and the leveraging of existing and new technology.

This position will be responsible for:
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We are currently looking for an Area Loss Prevention Specialist to join our team in San Francisco Bay Area. This position is responsible for conducting employee investigations, responding to and providing guidance during critical incidents, and assessing new/current retail store locations...

Area Loss Prevention Manager
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Our Area Loss Prevention Managers ensure safe and secure stores through the objective identification of loss and risk opportunities. Our Area Loss Prevention Managers plan and prioritize to provide an optimal customer experience to their portfolio of stores. They thrive on supporting and building high performance teams that execute with excellence...

Area Loss Prevention Manager
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Our Area Loss Prevention Managers ensure safe and secure stores through the objective identification of loss and risk opportunities. Our Area Loss Prevention Managers plan and prioritize to provide an optimal customer experience to their portfolio of stores. They thrive on supporting and building high performance teams that execute with excellence...

Area Loss Prevention Manager -
Seattle, Portland or Salt Lake City

Seattle WA, Portland OR, Salt Lake City UT

Our Area Loss Prevention Managers ensure safe and secure stores through the objective identification of loss and risk opportunities. Our Area Loss Prevention Managers plan and prioritize to provide an optimal customer experience to their portfolio of stores...

Field Manager, Asset Protection (Northeast & Midwest)
New York, NY| Poughkeepsie, NY | Parsippany, NJ

Recruiting a Field Manager, Asset Protection to support our Northeast & Midwest HD Supply Construction & Industrial locations. This role will be based in the Greater New York area...

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