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 4/12/19 LP, AP & IT Security's #1 News Source D-Ddaily.net






2019 ALERT Mid-South ORCA Spring Training Conference
May 1

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May 5-8

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May 14

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May 21-24

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June 11-13

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June 25-27

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Aug. 26-30

Global Security Exchange
Sept. 8-12

Retail Cyber Intelligence Summit
Sept. 24-25

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Sept. 30-Oct 2

Florida Retail Federation & W-Z EMPOWER 2019
Oct. 24

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Oct. 28-31

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Staying Left of Boom!

Quick Take 12

MetrORCA Update -
Trends - The Great Debate

Quick Take 13

The Disappearing Front End, Seamless Shopping & The POS Disruption

Quick Take 14

Turning a Battleship: 'One' Way that Works

Quick Take 15

Driving AP/LP Results with Science: 2019 LPRC Focus Update

Quick Take 16

See Episode Release Schedule

View Event Recap & Pics Here



2019 GLPS - Group LP Selfies
Your Team - Your Pride - Our Industry
Building Industry Pride - One Team Selfie at a Time

CVS Health Asset Protection Leadership Team

"Helping People on Their Path to Better Health"

Click here to see larger image

Featured in picture - Front Row: Director Karlyn Scott, RAPMs Paul Lehman, Dan Rice, Dan Cappiello, Judy Harris, Directors Donnie Dugger, Jerome Cary, Tom Greer, RAPMs John Janik, Adam Al-Almra, Juan Madrid, Andy Zumbrum, Shannon Prior, Directors Erin Knight and Raymond Sosa

Middle Row: Sr. Manager Laura Aragao, Director John Robinson, RAPMs Tony Gagnon, Sam Lewis, Directors Sean Balducci, Tim Curry, Dave St. Angelo, Sr. Director Chris Crossman, Director R.J. Gaites, RAPMs Steve Evans, Nathan Watson, Matt Johnson, Nick Guttman, Rick Andrea and Sr. Manager Tony Sheppard

Back Row: Sr. Managers Kevin Moring, Craig Vadnais, RAPMs Tim Lhotak, Tony Leon, Pedro Corrales, Orlando Apodaca, Phil Rhea, Jim Crispyn, Robert Hyrmer, Directors Jim Berry, John Mortelliti and Sr. Director Josh Connors

Dick's Sporting Goods
Digital LP Team

Amazon Women in 
Security NA Team

Amazon Americas

Paradies Lagardere LP &
Safety Team

Got a picture of your team on your cell phone?

Send it to us!

View more 'Group LP Selfies' here





The NRF Cyber Security & LP's Role

Bob Moraca, Vice President,
Loss Prevention, NRF
Christian Beckner, Senior Director, Retail Technology, NRF


Cybersecurity threats have become so ingrained in our everyday lives and business that it's hard to remember a time when it wasn't front-page news and top of mind for retailers. LP and IT Security continue to converge, with many LP executives now managing e-commerce fraud, heavily involved in data breach teams, and focusing more on overall enterprise risk. The National Retail Federation has responded by fully integrating cybersecurity into the agenda at NRF Protect. In this interview, its leaders discuss some of the emerging threats retailers face and how LP and IT are working together to stop them.

Episode Sponsored By:

Quick Take 17 with Dr. Read Hayes, LPRC

Dr. Read Hayes,
Research Scientist, UF;
Director, LPRC

with MCs Joe LaRocca
and Amber Bradley


Dr. Read Hayes chats with Joe and Amber about the Loss Prevention Research Council's explosive growth in recent years, what he thinks Total Retail Loss looks like for the industry, and what everyone really wants to know... where do those white Lab Coats come from?



James Kralik named Director of Asset Protection for Hamrick's
Previously, James was the Market AP Manager for Sears Holdings Corporation for over twelve years. He earned his BSAS in Criminal Justice from Youngstown State University. Congratulations James!

Brian Quast, CFI promoted to Loss Prevention Manager - International and Field for Ace Hardware Corporation
Brian's key focus areas will include providing loss prevention support to all international and field locations. Brian will also oversee the security and life safety systems standardization in addition to taking over the security and safety of our special events.

Prior to joining Ace in April 2017, Brian held the position of National Manager, Learning and Development Asset and Profit Protection at Sears Holdings Corporation based in Hoffman Estates. Brian has held other loss prevention and investigations managerial roles such as Regional LP Manager for L Brands, Division Manager Internal Investigations for Saks Inc., and Regional Investigations Manager for Carson Pirie Scott. Congratulations Brian!

See All the Executives 'Moving Up' Here   |   Submit Your New Corporate Hires/Promotions or New Position



ALTO US Announces Appointment of New COO, Board Members

New leadership brings diverse experience, guidance, and direction to the ALTO team

MIAMI, FL - ALTO US, an innovative technology provider in the retail and supply-chain asset protection industry, has announced the appointment of a new chief operating officer and two new board members, bringing diverse experience, and exciting new guidance and direction to the ALTO team.

Ray Adams named ALTO Alliance Chief Operating Officer (COO) Bob Hull named ALTO Board Member Stefan Weitz named ALTO Board Member

Read more in today's Vendor Spotlight column below.

Johnson Controls - New Product Announcements at ISC West 2019

Johnson Controls, adding value to the security industry by continuing to improve, enhance, and develop the tools, products, and services the security industry needs.

Axis Holds a Town Hall Meeting to Introduce New Products

In a "town hall meeting" held yesterday morning, Axis Communications introduced several new solutions that it said will change how cities secure their citizens, property and assets.

"People choose a city based on a number of factors, such as livability, efficiency of services, mobility, safety and security, economic growth and city image, reputation, and sustainability," said Fredrik Nilsson, Vice President, Americas. "As an industry we can help cities to be smarter and safer," he said. sdmmag.com

Shrinking Store Market Could Translate into Higher Shrink & More Violence
Closing Thousands of Stores Doesn't Impact or Change Shoplifting Demand
It Only Reduces the Supply & Increases Competition for the Same Goods

The simple law of supply and demand translated into shoplifting may tell us to expect more concentrated ORC with reinforced and heightened demand/need. Which given the already escalated violence levels we're now seeing in retail, may only increase the number and level of violent incidents.

The aftermarket is already well established to sell the goods and the opioid/drug addiction levels haven't changed significantly. So the players and fans are in the stadiums still playing the game. The only thing that's changed is the number of places they have to select from.

So forcing the offender elsewhere has never been as important as it is today and if in fact the formula holds true of closing 8,000 to 8,500 stores for very 1% of online sales growth, and we're heading for 25% online retail market share rather quickly, thus causing the need to close 75,000 more stores, we've got a significant challenge facing the industry in the very near future.

How we prepare, respond, and manage this challenge will determine the success of each senior leader, the teams, and in some cases the actual retailer themselves.

As we've seen an increasing number of documented small mom and pop retailers around North America close their doors as a direct result of violence and theft. Certainly not a new revelation, however up to the last couple of years it was always an isolated occurrence. But the numbers now suggest it's a wider and deeper problem.

Couple that with the reports of 30% shrink with Scan-and-Go, Walmart's halting the program because of theft as reported in Business Insider by the executive who was directly involved in the program, and we have another whole set of technology driven shrink challenges to go along with the shrinking market pressures.

Like we commented yesterday in our LP/AP Job Market report, our industry is actually growing and there's no slow down in the near future. That is as long as you're able to make the transitions necessary to drive technology, build a digitally focused team and effort, and contribute to your retailers margin improvement. Just our observations. Gus Downing

Dallas Police honor Officer who returned to duty after being wounded in Home Depot shooting
Nearly a year after she was shot twice in the face and lost a close colleague while assisting with a shoplifting call, Dallas police Officer Crystal Almeida spoke publicly for the first time. "This past year has been very difficult and life-altering," said Almeida, who lost sight in one eye in the April 2018 shooting. "Thank you to everyone and anyone who prayed for us." Almeida was presented Thursday with the 2019 Theodore Roosevelt award, which honors Dallas officers who overcome injury, illness or disability to return to work. dallasnews.com

#MeToo Has ‘Significant Impact' on Harassment Filings
Number of sexual harassment charges filed with the EEOC jumps 13.6%

Retaliation was again the type of discrimination charge most frequently filed with the Equal Employment Opportunity Commission (EEOC) in fiscal year 2018, followed by allegations of sex, disability and race discrimination, the agency reported. 

Among the 76,418 total workplace discrimination charges the agency received the last fiscal year, 39,469 were for retaliation, accounting for nearly 52 percent of all charges filed. Discrimination based on sex was the second most frequently filed charge, with 24,655 charges received.

The agency also received 7,609 sexual harassment charges-a 13.6 percent increase from fiscal year 2017-and obtained $56.6 million in monetary benefits for victims of sexual harassment.

"We cannot look back on last year without noting the significant impact of the #MeToo movement in the number of sexual harassment and retaliation charges filed with the agency," said EEOC acting chair Victoria A. Lipnic.

The monetary recoveries the EEOC made through its enforcement and litigation program, Lipnic said, also were significant: $505 million for victims of all types of discrimination in state and local government and federal and private-sector workplaces. shrm.org

Marijuana Testing of Job Applicants Is Barred by NYC in Groundbreaking Measure
The bill passed by the New York City Council was the latest in a series of steps to ease cannabis restrictions as efforts to legalize marijuana have stalled.

Most employers in New York City would no longer be able to force job applicants to take drug tests for marijuana use, under a bill overwhelmingly approved this week by the City Council.

If the drug-screening law is enacted, it would put New York in relatively uncharted territory. Several drug policy and employment experts said that they did not know of similar laws on the books, even in states that have legalized marijuana.

In Maine, where voters approved legal recreational marijuana use, the law prevents employers from discriminating against people who have used cannabis, but it does not specifically regulate drug testing.

The Council's bill would affect public and private employers in New York City, including companies with headquarters elsewhere, according to Jumaane D. Williams, the city's public advocate and the bill's sponsor. He said it was unclear exactly how many employers in the city screen employees for drugs and might be affected.

Not every employee would be exempt from drug testing if the bill becomes law. If workers appeared to be under the influence of marijuana at work, employers would still be permitted to drug test.

The bill also carves out exemptions for certain safety-sensitive industries, including law enforcement and construction, as well as jobs that require supervising children or medical patients.

The bill also would not stop federal and state employees or contractors, who are not under the city's jurisdiction, from being tested. Nor would it end the drug-test requirements imposed by the federal government on transportation workers like truck drivers and pilots. nytimes.com

U.S. Retailers Announce 5,994 Store Closures - More than Entire 2018
"So far this year, U.S. retailers have announced 5,994 store closures and 2,641 store openings," according to Coresight. "This compares to 5,864 closures and 3,239 openings for the full year 2018." retaildive.com

Jeff Bezos Openly Challenges Retail Rivals to Outdo Amazon's $15 Minimum Wage
In his annual letter to shareholders, Amazon CEO and founder Jeff Bezos throws in a message to his company's retail competitors, urging them to start a price war on the minimum wage they pay their employees. Amazon moved to a $15 minimum wage in the United States at the end of last year - though it did so with cuts to benefits and stock grants that meant some employees would end up being paid less, which then led Amazon to announce a further boost in pay to rectify the situation. Still, in a country with a federal minimum hourly pay of $7.25, Amazon's actions can be considered progressive.

"Today I challenge our top retail competitors (you know who you are!) to match our employee benefits and our $15 minimum wage," Bezos writes. "Do it! Better yet, go to $16 and throw the gauntlet back at us. It's a kind of competition that will benefit everyone."

The genius of Bezos' challenge today is that he wins no matter what. If others go to $15 per hour, he can claim Amazon pushed them to it; if they go beyond that number, that means Amazon's employees are suddenly cheaper than the competition's; and if no one else budges, Amazon claims the moral high ground inherent in having a higher minimum pay than its rivals. Never mind what working conditions at Amazon warehouses might be like. theverge.com

Editor's Note: All the while mainstream retailers are struggling to figure out and pay for delivery, build their online presence, manage the digital transformation and become a platform as opposed to just being stores with a web site. Now he pushes the payroll button. My guess - the industry is deaf to him right now. Just my thought. Gus Downing

H&M Is Being Sued for Keeping Track of Employees Using Their Fingerprints
H&M is being sued for some bizarre hour-clocking practices that involve collecting employee finger prints. The Fashion Law reports that under Illinois state law H&M is being sued for violating the Biometric Information Privacy Act ("BIPA").

The class action lawsuit, brought forth by former H&M employee Kenyetta Slater, asserts that H&M kept track of individual employee hours using their fingerprints in a "biometric time clock," such as when they start and finish a shift or when they go to lunch. The lawsuit states that under the BIPA this collection is illegal unless the company got written consent from employees and has a policy explaining how it will "collect, maintain, and ultimately destroy such identifiers." jezebel.com

TMA Introduces New False Alarm Reduction Program
The Monitoring Association and the Security Industry Alarm Coalition (SIAC) are pleased to announce the availability of a newly-created false alarm course developed to help TMA member companies educate customers on how to use alarm systems responsibly.

Studies have shown that alarm user error is the main cause of false alarms, rather than equipment failure. The bottom line is false alarms cost you, your customers, and your community money and resources. Once customers are comfortable with their alarm systems, they will avoid false alarms and maximize their security investment. tma.us

Freds Closing 159 Stores

Bed Bath & Beyond Closing 40

Illinois: HB 1614 Moving forward to Increase Felony Theft Threshold from
$500 to $2,000

Quarterly Results
Rite Aid Q4 Retail Pharmacy comp's up 0.7%, with pharmacy sales up 2.1% front-end sales up 1.9%, retail pharmacy segment sales flat
   Full Year: Retail Pharmacy comp's up 0.6%, with pharmacy sales up 1.7%, front-end sales down 1.4%, retail pharmacy segment sales flat

LPRC IMPACT 2019 Registration Now Open

Registration for IMPACT 2019, the conference 100% of retail attendees would recommend, is now open and FREE for all LPRC members.

IMPACT 2019, taking place Sep 30 - Oct 2 at the University of Florida, is a two-day event designed to help participants better understand how they can use research approaches to help reduce crime and loss, and increase sales. Each session is designed to provide value, education and participation.

Why attend the industry's fastest growing conference?

100% of retail attendees would recommend
Over 60 retail organizations represented
97% of attendees were satisfied with IMPACT 2018

Reserve your spot before May 15 for your chance to win a $200 VISA gift card! Click here to register and to learn more about IMPACT 2019.

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality






ALTO US Announces Appointment of
New COO, Board Members

New leadership brings diverse experience, guidance, and direction to the ALTO team

MIAMI, FL - ALTO US, an innovative technology provider in the retail and supply-chain asset protection industry, has announced the appointment of a new chief operating officer and two new board members, bringing diverse experience, and exciting new guidance and direction to the ALTO team.

Ray Adams has been named as ALTO Alliance Chief Operating Officer (COO).

Ray Adams most recently served as senior vice president of retail operations, strategy, and analytics for the sales and marketing firm Acosta. He has also held leadership positions with increasing responsibilities at companies such as Mattel where he served as director of strategic planning, MOSAID as director of strategic planning and development, director of performance excellence and customer quality at TXU energy, and other U.S. and internationally-based positions with the Boston Consulting Group, KPMG, and Bennett Brooks among others.

Ray holds an MBA from the Wharton School (UPenn), a Master of Engineering from Imperial College London, and is a Fellow of the Institute of Chartered Accountants in England and Wales (ICAEW).

ALTO is also pleased to announce Bob Hull and Stefan Weitz as new board members.

Bob Hull is currently founder and CEO of Integrity Strategic Solutions, an advisory services firm leveraging finance and business management expertise. He was formerly chief financial officer at Lowes Home Improvement, where he served for more than 17 years. He holds a Bachelor of Science in Accounting and a Bachelor of Arts in Business Administration and Management from the University of North Carolina at Charlotte.

Stefan Weitz is currently founder and managing director at Indefinite Horizon, LLC, a holding and investment company. He was formerly at Microsoft where he was one of the founding members of the Bing search engine and built other products and services used by over 1 billion people during his 18 years there. He most recently was Executive Vice President at Radial, Inc. where he led technology and product. He holds a Master of Arts in Political Science and Physics from Gonzaga University.

Karl Langhorst, ALTO's EVP Operations said, "I am pleased to welcome Ray, Bob, & Stefan to the ALTO U.S. team. Their extensive experience mirrors the innovative and diverse business expertise that ALTO is committed to delivering to our client partners."

ALTO is a technology-based solutions provider who has developed a unique model that improves enterprises profits by leveraging data, processes and people to reduce shrinkage, to increase productivity and to improve logistics operational efficiency. www.alto.us.





Retail & Hospitality ISAC Announces New Board Members
from Gap Inc., Hyatt and PVH Corp.

April 12, 2019- Washington, DC
- The Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC) announced new additions to its Board of Directors: Adam Hirsch, senior vice president and head of information security for PVH Corp.; Andy Caspersen, chief information security officer (CISO) for Gap, Inc.; and Benjamin Vaughn, vice president and CISO for Hyatt.

"We welcome our new board members who represent our ever-expanding community in the hospitality and retail industries," said Suzie Squier, president of the RH-ISAC. "As a membership organization, the RH-ISAC relies on its Board of Directors to contribute their strategic guidance in the planning and prioritization of objectives and activities that position us as the information sharing and analysis center of the retail and hospitality industries."

Gap Inc. is a founding member of RH-ISAC. Andy joined Gap Inc. in 2019 and brings more than two decades of experience to Gap Inc., including security leadership positions at major financial institutions and advising Fortune 500 companies on cybersecurity matters. Most recently, he was part of Ernst & Young's cybersecurity advisory practice. Prior to that, he served as the first chief information security and privacy officer for Charles Schwab Corporation. Andy began his career in security at Price Waterhouse LLP.

Hyatt has been a member of the RH-ISAC since 2016, including participation in the Gaming and Hospitality Cybersecurity Alliance since its inception. The Hyatt Cyber Security team is committed to proactive intelligence and information sharing to improve capabilities and mitigate risks to the industry. With more than 20 years of experience in the information security and physical security fields, Benjamin is known as an eloquent advocate for increased awareness of transnational terrorist and advanced persistent threat actors in enterprise computing environments. Prior to Hyatt, he worked in the physical and cyber security functions at United Airlines for 13 years. He is a previous alternate board member and founding member of Aviation ISAC.

PVH Corp. has been a member of the RH-ISAC since 2015 and is committed to sharing best practices and threat information to proactively support retailers. With 18 years of experience in the security industry, Adam has worked in information security leadership roles in retail apparel, international banking and professional services firms, and currently at PVH Corp. Prior to that, Adam worked for KPMG US where oversaw the security architecture and incident response teams for KPMG's internal security group.

Formed in 2014, the Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC) operates as the trusted community for sharing sector-specific cyber security information and intelligence. The RH-ISAC connects information security teams at the strategic, operational and tactical levels to work together on issues and challenges, to share practices and insights, and to benchmark among each other - all with the goal of building better security for the retail and hospitality industries through collaboration. RH-ISAC currently serves retail, hotels, restaurants, gaming and other consumer-facing entities.

EU Regulators Face GDPR Avalanche
Countries with the highest number of privacy breach notifications received since May 25, 2018.

European regulators are struggling to keep up with the big increase in corporate data breach notifications since the European Union privacy law took effect last May.

Faced with the threat of high fines for noncompliance, companies that do business in the EU appear to be playing it safe and notifying authorities of many minor events that might not be subject to the rules.

The number of breach reports that European authorities receive from companies, combined with consumer data protection complaints, have risen 40% to 60% since May 2018. cmail20.com

Ethics guidelines for trustworthy AI published by European Commission
The European Commission's High-Level Expert Group on AI has published its Ethics Guidelines for Trustworthy AI, which sets out seven key requirements to ensure that artificial intelligence systems are lawful, ethical, and robust from both a technical and social perspective, and warns specifically of critical concerns about biometric identification.

The 41-page document was composed based on the first draft guidelines published in December, 2018, and more than 500 comments received during open consultation. It presents chapters on the foundations of trustworthy AI, realizing trustworthy AI, and assessing trustworthy AI, which set out a framework taking in the ethical principles of respect for human autonomy, prevention of harm, fairness, and explainability, along with the seven key requirements.

In a section on "(e)xamples of critical concerns raised by AI," the identification and tracking of individuals is specifically addressed. biometricupdate.com

Co's Finally Recognizing Cyber as Critical Enterprise Risk
More Clients Buying Cyber Coverage: Marsh
Property Insurers No Longer Willing to Cover Business Interruptions

Five years ago, not many U.S. companies were buying cyber insurance. Part of the problem was they had a hard time quantifying how large a risk they faced. And the cost-benefit associated with transferring the exposure to insurers wasn't clear.

The number of all Marsh U.S. clients buying cyber insurance doubled to 38% in 2018 from 19% in 2014, according to the firm's Cyber Insurance Trends report.

Marsh's customers are also purchasing policies with higher limits - average limits purchased by its U.S. clients rose 11% in 2018, to $20.9 million. Among companies with more than $1 billion in revenue, the average limit increased by more than 25%, to $62.4 million.

Why are more organizations buying coverage? For one, Marsh says, insurers are more carefully circumscribing property, casualty, and cyber insurance policies. "Property insurers, for example, are generally no longer willing to provide coverage for business interruptions caused by network intrusions," according to the Marsh report. "Those losses are increasingly expected to be covered under cyber policies."

Second, according to Marsh, industries like manufacturing and logistics are finally getting onboard, in the wake of the severe economic and operational disruptions caused by the 2017 WannaCry and NotPetya malware attacks. Those threats, coupled with high-profile ransomware incidents "have made clear that cyber threats have evolved ... to now include business and supply chain disruption," Marsh said.

However, the fastest-growing segment of cyber insurance clients has been those industries most at risk of data breaches and thefts. Purchases grew the most among hospitality and gaming (67%) and education (34%) organizations in 2018.

"Recent events have demonstrated that the significant amount of [personally identifiable information] held by these companies makes them attractive targets for cyber-attackers, and thus vulnerable to significant losses and liability costs," according to Marsh.

A Buyers Market?  The good news is that pricing is staying close to flat.

"Pricing ... remains competitive thanks to a commensurate increase in supply," according to Marsh. In the fourth quarter of 2018, average pricing for cyber insurance coverage actually fell by 0.6%, the insurer said.
While the cyber insurance purchasing trends suggest organizations are finally recognizing the need to view cyber as a critical enterprise risk and to understand the scope and value of their cyber-risk exposures, there is still plenty of uncertainty in cyber coverage. cfo.com

SAST Hosts First Live Hackathon at ISC West
Security and Safety Things (SAST)

A Bosch IoT startup, hosted the first-ever live hackathon at ISC West on the 10th and 11th of April in the Sands Expo Center, Las Vegas. The two-day event featured three teams racing against the clock to create the most deployable application for an American football stadium using the new Security and Safety things system, SAST OS (Operating system).

Teams were provided with Google pixel phones, reference cameras and appropriate APIs and development kits, including a video API, control API and a web server API. From there, they were tasked with developing creative solutions that would inspire new use cases and generate business insights, through the use of SAST OS. Submissions were reviewed by Jim Coleman, Convergint; Staffan Grundström, Securitas; and Markus Berger-de León, Partner McKinsey & Company.

The goal of the challenge was to develop apps, but also to show the industry how easy apps and solutions can be developed using SAST OS. Furthermore, the hackathon provided valuable feedback that will impact future development of SAST OS and the software development environment.

SAST believes that the ecosystems and framework they have created will soon be a powerful standard for developers, integrators and hardware manufacturers alike. The hackathon showcased the ease of use of the system overall, and will act as a starting point for future innovations / developments.

The SAST OS promise: Executable apps within two days sast.io

Bill introduced in U.S. Congress to regulate machine learning algorithms


By the Numbers: How False Declines Cost Merchants Now and in the Future
In December of 2018, Riskifed commissioned a survey of 5,000 individuals, 18 years and older, across all 50 states, Puerto Rico, and Washington, D.C. We asked more than 30 questions, covering everything from how online purchases are made and on what devices, to consumer experiences with fraud and declines, to cart abandonment and merchant loyalty. While the survey had some far-reaching implications (which can be read here), the results also tell a serious story about the costs of false declines.

In total, the survey results highlight why it's so important for merchants to be aggressive in approving good orders and avoiding fraud. Incorrectly declined shoppers are quick to move to a competitor and hesitant to return to the declining merchant. While it's understandable that merchants are cautious about approvals for fear of fraud, the flip side-turning away hard-won customers-is at least as damaging.

That double-edged sword means merchants need to be as accurate as possible in their decisions. Failing to do so usually means declining good customers, which has long-term implications for e-commerce merchants.

Perhaps the biggest conclusion from all this data is that while it's never been easier to be a consumer, it's never been harder to be a merchant. As shoppers take advantage of seemingly endless purchase and fulfillment options, the divergence from the traditional route imposes enormous new pressures on merchants-in staffing, logistics, internal systems and, of course, fraud. Read more: cardnotpresent.com

Amazon is Listening to Alexa Voice Recordings to Improve Algorithms

Ace Hardware Rolls Out E-Commerce Delivery Service

Wayfair kicks off Way Day online sales event with road trip

Better B2B eCommerce More Important Than Price: Survey

Can Digital ID Keep Up With Online Liquor's Sales Boom?

Younger Generations Embracing E-Gift Cards


College Park, MD: Police Officer fires on ORC Suspect's car
as it attempts to run her down

Authorities say a police officer in a suburb of Washington, D.C., didn't wound anyone when she fired her weapon at an approaching car carrying suspected shoplifters. Prince George's County Police Chief Hank Stawinski told reporters that the shooting happened Thursday after the officer tried to confront the suspects outside a Home Depot store in College Park, Maryland. The Washington Post reports the officer had followed two people out of the store after a manager reported them stealing hundreds of dollars in merchandise. Police department spokeswoman Jennifer Donelan said the officer feared for her life when the car, carrying two suspects and a third person, started coming toward her. cbslocal.com

Tulsa, OK: Bakery Owner busted for stealing ingredients from Sam's Club
Since 2013, Libby Morley has owned ‘OK Cookie Momster' in Tulsa, but now she's accused of stealing products to help fuel her business. An affidavit obtained by KJRH, an employee at Sam's Club noticed Morley with 24 bottles of vanilla and noted that she was acting suspicious. After checking inventory records, the club told police that they did not sell 24 bottles of vanilla that week. Following an internal investigation, authorities determined that there were several other incidents where Morley did not pay for items.

From Oct. 8 through Nov. 12, the store alleges that Morley stole a total of 126 packages of butter, nine bags of chocolate chips, nine packages of cream cheese and 24 bottles of vanilla. She was arrested on a complaint of felony larceny. "I deny the allegations against me. This is a misunderstanding. I'm working to clear my name," Morley said in a statement. kfor.com

Update: Sydney, AU: 8th person charged for stealing more than $1M
of baby formula, shipping it overseas' as part of family-run syndicate

An eighth person has been charged over the theft of more than $1million worth of baby formula. A 22-year-old woman was arrested at Sydney's Silverwater prison on Thursday morning for allegedly stealing the formula and sending it overseas. Seven other people - including four from the same family - have been arrested since police seized 4,000 tins of formula during raids on two northwest Sydney homes in August. The gang allegedly used a network of thieves who delivered the goods to locations in Carlingford before it was sold overseas. The 22-year-old woman will face Parramatta Local Court later on Friday charged with 10 counts of larceny and participating in a criminal group - contribute to a criminal activity. dailymail.co.uk

Jamaica: Pawnshop's Top Employee busted for connection to stolen goods and Gang Activity

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Shootings, Bombings & Deaths

Philadelphia, PA: Man was found shot to death inside a C-Store
It happened around 4:45 p.m. Thursday on the 5500 block of Torresdale Avenue. Responding officers found the 23-year-old man with a gunshot wound to the head. He was later pronounced dead. No arrests have been made. This shooting occurred five blocks away from an auto body shop where a mechanic was struck and killed by a stray bullet almost two hours earlier. 6abc.com

Philadelphia, PA: Mechanic working at family's shop killed by stray bullet
A mechanic working on a car at his family's auto body shop in Philadelphia was killed when a stray bullet struck him in the stomach, police said. It happened around 3 p.m. Thursday on the 4800 block of Benner Street in the Wissinoming section of the city. Police said two rival groups fighting over drugs fired at least 15 shots on the block. The victim, identified as 56-year-old Michael Gleba, was not involved in the shootout, but was working nearby. 6abc.com

Los Angeles, CA: One killed and three injured in shooting at Nipsey Hussle funeral procession
One person was killed and another three injured in a shooting during Nipsey Hussle's funeral procession in Los Angeles on Thursday evening. The procession began after a Celebration of Life memorial service at nearby Staples Center, with fans lining the streets to catch a glimpse of the hearse carrying the body of the slain rapper. But things took a violent turn when a shooting took place at 103rd Street and Main Street, with suspects in a car opening fire on three African-American men and one African-American woman between the ages of 30 and 50. It's unclear at this point which of the victims died. Los Angeles police Chief Michel Moore tweeted about the shooting, and added in his message: "We must stop this senseless violence." music-news.com

Clearfield, UT: Family speaks after man punched by Gas Station Owner dies
A man who was punched in the face by a Chevron store owner died after suffering a severe head injury. Police have identified the victim as 39-year-old Layton resident, Brandon Stufflebean. Police said Stufflebean was at the Chevron in Clearfield when he and the store owner got into an argument over the purchase of a fountain drink Wednesday afternoon. "The detective that I talked to on the phone said there was an altercation, there was a lot of verbal arguments and my brother kind of got huffy and stepped close to him quick," said Brandon's sister, Brenda Stufflebean as she stood outside the hospital where he brother died.

Police said the store owner punched Brandon once in the face, he was taken to a nearby hospital in extremely critical condition. "They [doctors] said when he hit the back of his head it caused so much brain damage that it was irreversible," Brenda described her brother's condition as she choked back tears. Brenda said the family had to take Brandon off of life support Thursday afternoon. fox13now.com

Arvada, CO: Walmart receipt helped nab teen suspects in ‘chemical bomb' attack on Arvada Police Officer
More details have been released in the "chemical bomb" attack that injured an Arvada police officer last weekend. An arrest affidavit released Thursday afternoon describes the night of the alleged assault in detail. According to the document, the officer came under attack while investigating a report of street signs strewn across the road. The affidavit said that the officer was injured after he noticed a plastic bottle laying on the ground near the signs, which were strung together with saran wrap, creating a "barricade" across the road.

As the officer investigated, someone running a short distance away shouted a profanity and the officer said another bottle was thrown in his direction. That bottle started "shrinking and releasing 'a ton' of white colored smoke," the affidavit states. Both the caller and the officer reported smelling chlorine; what is believed to be a chemical bomb eventually caused the officer to pass out. Backup officers called an ambulance, the Officer was diagnosed with sustaining a chlorine gas exposure.

A Walmart receipt discovered in the field eventually led to the teenagers' arrests. The receipt found by officers listed several items that are used to make a chemical bomb that were also found at the scene.
Surveillance video from the Walmart placed the teens at the store purchasing those items. Dawson, Koch, McCann, Ulmer and the unidentified juvenile were all eventually taken into custody. kdvr.com

Salt Lake City: Shots fired outside Trolley Square Mall
A person suspected of shooting a gun near a mall in downtown Salt Lake City was still on the loose Thursday evening. Although Salt Lake police said it looked like the gun was fired into the air after a fight across the street from Trolley Square Mall, the police used a lot of resources to respond. "Having more and more incidents like these in the downtown area is a little alarming," said John Davis, who lives and works in downtown Salt Lake. said they make sure they have enough staff to safely contain the situation. Det. Greg Wilking said, Trolley Square was locked down, everyone in Whole Foods had to shelter in place while police looked for the shooter. kutv.com

North Charleston, SC: Suspect arrested in the February shooting at Northwoods Mall

Robberies, Incidents & Thefts

College Station, TX: Houston man charged in the $90,000 theft at Kay's Jewelers in the Post Oak Mall
A Houston man is one of three suspects charged for two thefts at a Post Oak Mall jewelry store. Lorenzo Lee Moore, 21, was taken into custody Monday. Moore was arrested in Walker County last week. Authorities say he was an accomplice to a robbery at Kay Jewelers at Post Oak Mall in January. Moore and two other men are accused stealing 13 diamond pieces valued at around $90,000. Trevione Terry and Damarcus Carter were also charged in the theft. kbtx.com

New Haven, CT: Man Charged with Committing 7 Robberies and a Carjacking Last Summer
An eight-count superseding indictment, which was returned on April 3, adds seven counts of interference with commerce by robbery and alleges that Smith robbed the Price Chopper in Bristol on July 27; the Price Chopper in Southington on September 4; the U-Haul Moving and Storage in Hartford on September 5; the Home Depot in Bloomfield on September 15; the Lowe's Home Improvement in South Windsor on September 16; the Days Inn in Windsor Locks on September 18, and the U-Haul Moving and Storage in Hartford on September 19. The charge of carjacking carries a maximum term of imprisonment of 15 years, and the charge of interference with commerce by robbery carries a maximum term of imprisonment of 20 years on each count. justice.gov

Orland, CA: C-Store hit by Armed Robbers twice in span of 3 Hours

Akron, OH: Man indicted on charges that he robbed eight businesses in Akron or Cuyahoga Falls

Toms River, NJ: Man Charged In 3 Robberies, Including 2 In One Night

Essex County, New Jersey, Man Admits Stealing $1.9 Million in Food Stamp Benefits


Manilla, Philippians: Philippine National Police destroy over $1.2M in Counterfeit goods; largest seizure in 2018



Boost Mobile - Statesville, NC - Armed Robbery
C-Store - Brooklyn, NY - Robbery/ Assault
C-Store - Eustis, FL - Armed Robbery
C-Store - Hickory, NC - Armed Robbery
C-Store - Orland, CA - Armed Robbery
C-Store - Portage County, WI - Armed Robbery
C-Store - Amarillo, TX - Armed Robbery
Camera Shop - Santa Rosa, CA - Armed Robbery
Clothing - Cedar Rapids, IA - Burglary
Dollar General - Pueblo County, CO - Robbery
Family Dollar - Youngstown, OH - Robbery
Gas Station - Kent, WA - Armed Robbery
Gas Station - Opelika, AL - Armed Robbery
Home Depot - College Station, MD - Robbery
Jewelry - Franklin County, PA - Robbery
Jewelry - Little Rock, AR - Armed Robbery
Liquor - Manchester, NH - Robbery
Restaurant - Paterson, NJ - Armed Robbery / employee shot, wounded



Daily Totals:
17 robberies
1 burglary
1 shooting
0 killed


Weekly Totals:
105 robberies
19 burglaries
5 shootings
2 killed



Ramon Jara promoted Regional LP Director for Ross Stores, Inc.
Erin Dugan promoted to District AP Specialist for Harris Teeter
David Branum, CFI named Regional LP Manager for Burkes Outlet
Jamel Washington promoted to Loss Prevention Manager for Penske Logistics

Submit Your New Hires/Promotions or New Position




Featured Job Spotlights


District Loss Prevention Manager
Eastern PA/NJ

The District Loss Prevention Manager ensures shrinkage control and improves safety in the stores through proper investigation and training. This position is responsible to provide feedback, guidance and protection for our Team Leaders and Associates. This role has oversight and responsibility for approximately 15-20 store locations...

Corporate Investigations Supervisor
Irving, TX
The Corporate Investigations Supervisor provides leadership and direction to the Corporate Investigators by overseeing investigative processes and work flow. This position is responsible for maintaining consistent execution of processes and support leading to recovery and litigation. The Investigations Supervisor motivates and model's efficiency, effectiveness and productivity with our team, department and company while providing feedback and guidance on both investigations and development...

Manager, Regional Asset Protection
Bay Area/San Francisco, CA

You will be accountable for execution of asset protection programs within an assigned geographical area. You will be key in assessing and reporting AP vulnerabilities, developing strategies to address vulnerabilities, have a high attention to detail and use critical thinking and good judgement to help make decisions and formulate solutions to work-related concerns...

Manager, Regional Asset Protection
Denver, CO

You will be accountable for execution of asset protection programs within an assigned geographical area. You will be key in assessing and reporting AP vulnerabilities, developing strategies to address vulnerabilities, have a high attention to detail and use critical thinking and good judgement to help make decisions and formulate solutions to work-related concerns...

Regional Asset Protection Manager
Mid-Atlantic Region

The successful candidate will be responsible for the management of the Asset Protection function in their assigned area. Guide the implementation and training of Asset Protection programs, enforcement of policies and procedures, auditing, investigations and directing of shrink reduction efforts...

Manager, Asset Protection Fraud & Investigations
Westchester, IL

The Manager of Asset Protection Fraud and Investigations is responsible for the global enterprise hybrid -ecommerce, digital product and traditional fraud investigation program. Primary responsibilities include conduct and manage analytically driven fraud and loss investigations, evolve fraud mitigation platforms and initiatives; manage a team of ecommerce analysts and internal investigators, maintain case management and financial fraud reporting metrics...

AP Supervisor
Middleton, WI

An individual who is committed to safeguarding the assets of our brand through the education and training of associates, implementation of effective policies and the leveraging of existing and new technology.

This position will be responsible for:
● Maintaining the safety and security and overseeing the Asset Protection offices at our Middleton and DeForest campuses...

Regional Investigator
Westlake Village, CA

This Regional Investigator will support Guitar Center's largest region of stores while influencing and partnering with field leadership across districts and working closely with seasoned AP leaders. Under new leadership, the role of Regional Investigator will have the opportunity to contribute to redefining the department enterprise wide while building their own LP/AP skills...

Area Loss Prevention Specialist
San Francisco Bay Area

We are currently looking for an Area Loss Prevention Specialist to join our team in San Francisco Bay Area. This position is responsible for conducting employee investigations, responding to and providing guidance during critical incidents, and assessing new/current retail store locations...

Area Loss Prevention Manager
New York/New Jersey/Pennsylvania

Our Area Loss Prevention Managers ensure safe and secure stores through the objective identification of loss and risk opportunities. Our Area Loss Prevention Managers plan and prioritize to provide an optimal customer experience to their portfolio of stores. They thrive on supporting and building high performance teams that execute with excellence...

Area Loss Prevention Manager
Northern California

Our Area Loss Prevention Managers ensure safe and secure stores through the objective identification of loss and risk opportunities. Our Area Loss Prevention Managers plan and prioritize to provide an optimal customer experience to their portfolio of stores. They thrive on supporting and building high performance teams that execute with excellence...

Area Loss Prevention Manager -
Seattle, Portland or Salt Lake City

Seattle WA, Portland OR, Salt Lake City UT

Our Area Loss Prevention Managers ensure safe and secure stores through the objective identification of loss and risk opportunities. Our Area Loss Prevention Managers plan and prioritize to provide an optimal customer experience to their portfolio of stores...

Field Manager, Asset Protection (Northeast & Midwest)
New York, NY| Poughkeepsie, NY | Parsippany, NJ

Recruiting a Field Manager, Asset Protection to support our Northeast & Midwest HD Supply Construction & Industrial locations. This role will be based in the Greater New York area...

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Being engaged in the business of your retailer is a critical element for every Loss Prevention executive. For decades, our industry has often been accused of being silo'ed and separate from the operators and the merchants. This separateness in many cases ultimately leads to a disconnect, a sense that we aren't part of the team. Which in actuality, regardless of your performance, it can lead to your job being eliminated or just you being replaced with someone new. So the real question is: How do you become engaged in the business and truly add value to the company's success beyond reducing shrink? And then having the courage to go make it happen. We all tend to stay in our comfort zones and remain safe. At least that's what we think. But at the end of the day, it's that comfort zone that can actually increase your risk. So the next time you're in a corporate meeting or traveling stores with your operators or merchants, go beyond with your comments and opinions - take a risk - add some value - help them run the business - you might be surprised.

Just a Thought,

Gus Downing

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