Web version / Mobile version


LP, AP & IT Security's #1 News Source










DTiQ LP Auditors Celebrating a
Great Year!

Smarter locations. Superior Results.

DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services; combining state-of-the-art surveillance equipment with advanced, cloud-based analytics and managed services. DTiQ has been in business for over 20 years, enhancing over 8 million consumer experiences daily, while protecting trillions of dollars of assets. DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Charming Charlie, Dairy Queen, Golf Town, Hard Rock Café, KFC, McDonald's, Pandora, Subway, Swarovski, Taco Bell, US Polo, Vineyard Vines and Yankee Candle. For more information, visit www.DTiQ.com


'Solutions' Are the Focus of Revamped Chicago Axis Experience Center
On Oct. 9 Axis Communications held a grand reopening of its Axis Experience Center (AEC) in Chicago, which was expanded and revamped to focus on solutions that go beyond just network video to also include network access control and network audio systems, and how they all integrate with products from Axis' technology partners. Highlights of the AEC are the new Solutions Lab where visitors can get hands on with technologies from Axis and its partners and the new Security Operations Center that emulates the platform used by the city of Chicago's Office of Emergency Management, which monitors more than 30,000 cameras.

View the champagne toast and ceremonial ribbon cut here.
View more pictures from the event here.

The State of USA Retail: Apocalypse or Renaissance?

By Tony D'Onofrio, Global Retail Influencer

Recently I had the pleasure of speaking at the Loss Prevention Research Council (LPRC) Impact 2019 conference. Over 430 people made their way to the University of Florida's Gainesville campus for the three-day event. The symposium "focused heavily on learning and collaboration, as well as an overview of the LPRC's research on evidence-based tactics and strategies to reduce crime and loss in the retail space".

As part of a senior retail executive session, I contributed this excerpt of my continuously updated "Disruptive Future of Retail" presentation. What is the state of the global retail industry? Is USA retail a dying industry? What's in the mind of the new omnichannel shopper and how is it changing? What's the impact on the loss prevention function? What's driving disruption? Why is LPRC positioned to lead at the speed of NEW retail?

The Loss Prevention Digital Collision

For the Loss Prevention Research Council audience, I pointed out that current digital trends are leading to a collision between the smartphone empowered consumer and retail theft opportunities. The CXX functions of progressive retail companies are focused on strategies to dramatically reduce friction in the shopping experience. Increasing friction to deter theft has been the primary historical strategy for the loss prevention.

Truly believe that with the correct execution of strategies and emerging mix of technologies this is a critical moment for Loss Prevention to achieve value differentiation and elevate their function to the CXX leadership table.  Read More Here

Rethink Retail Podcast: Apple's new and improved flagship, sustainability trends, and holiday season shopping projections

Tony D'Onofrio on the upcoming Holiday Season:
In my view, the days of doing business as usual for brick and mortar stores are over and they've been over for a while. Today, it's all about creating frictionless experiences across channels, and that will be true this holiday season and for all the holiday seasons going forward. A recent study that I saw, basically said that, today versus five years ago, 54% less people shop in malls, 31% shop less in a store, but 73% more online and 61% are shopping on smartphones. What that means is that, stores are not going to go away, but they need to change and adapt to this new consumer that is coming into the store.

John Boline, Vice President of Store Design, Starbucks:
I do think that brick and mortar have a very important role in getting people to experience products and services. Just as we talked about the Apple store, certainly working with Starbucks for a number of years. We rely on footfall and people getting off the couch. But we are very in tune with the fact that, so many more of the transactions are happening from a couch, whether it's delivery or pickup, and we're making enhancements in that. Listen or Read More Here

Baltimore, MD: Mondawmin Mall workers express fear, anger at mall management, city officials after armed robbery Sunday
An armed robbery Sunday afternoon at the Mondawmin Mall has employees worried about their safety, but some staff and merchants said they were concerned long before a group held employees of a mall jewelry store at gunpoint.

"Security is a problem - I don't like to work at this mall," said Belal Hossain of the NS Jewelers kiosk. He said the kiosk's glass showcases have repeatedly been broken into over the nearly three years that he's worked there. "Ask any employee. Their life is not safe," he added.

Sunday's robbery of RK Jewelers is one of four commercial robberies at the mall so far this year, Baltimore police spokesman Jeremy Silbert said in an email. He said the department has increased vehicular and foot patrols outside and inside of the mall in response to the latest incident.

On Monday, some of the shops and kiosks shut their doors in solidarity with the robbery victims, store owners said. RK Jewelers remained closed Tuesday. Signs on its windows and front gate read "Protect Mall from Daily Incidents," "Malls Are For Shopping Not For Shooting," and "Safety First," among others. baltimoresun.com

La Mesa, CA: Vons Accused of Transferring Employees Facing Sexual Harassment, Assault Allegations
A first job is often seen as the first step in becoming an adult. But for some teenagers, they are thrust into a world of harassment, where older supervisors greet them with sexual innuendo, inappropriate questions, and in the case of one 16-year-old girl; rape.

Attorneys for the then-16-year-old east San Diego County woman say Safeway Companies, one of Southern California's largest grocery store chains, showed a preference to sweep sexual harassment claims under the rug, transferring the accused instead of taking disciplinary action, allowing predators to prey on young, innocent victims.

Workplace harassment of underage girls nationwide is common. According to a 2011 survey from the American Association of University Women, half of high school girls that were surveyed experienced some form of sexual abuse or harassment in a given year. In an unrelated study, researchers from UC San Diego found that 81% of women experience some form of sexual harassment in their lives - 38% of sexual harassment reports by women occur at the workplace. nbcsandiego.com

Kroger workers say firings and job changes have sparked
fear and 'chaos' in some stores

A management overhaul at Kroger stores involving hundreds of firings, demotions, and transfers has sparked fear, uncertainty, and "chaos" in some stores, according to current and recent employees.

The restructuring, which Business Insider first reported, has affected hundreds of people in management positions, some of whom had worked for the company for decades, sources said. Store managers and assistant store managers are among the roles affected by the cuts.

Some Kroger employees are worried that the company could be planning additional cuts to jobs and labor hours. businessinsider.com

Hong Kong Protesters Are Targeting Starbucks. Apple Could Be Next.
Pro-democracy demonstrators in Hong Kong have singled out companies like Starbucks and Japanese restaurant empire Yoshinoya as sympathizers with the authoritarian Chinese Communist Party in Beijing. The companies' vulnerabilities are growing, as activists turn increasingly to vandalism and to boycotts. And Hong Kong's reputation as a hub of freewheeling capitalism, with one of the world's most business-friendly environments, is already suffering. These days, workers regularly sweep up glass from shops with broken windows, as shuttered storefronts with graffiti sit in the shadows of gleaming skyscrapers.

Last weekend, protesters called for rallies in shopping malls and a boycott of allegedly pro-China restaurants and stores - with a small, hard-core contingent encouraging the "renovating" (smashing) or "decorating" (spray-painting graffiti) of those locations.

At a Starbucks branch in the Tseung Kwan O district, a few protesters used hammers and a fire extinguisher to smash glass shelves, while others threw plates and trays on the ground. "The heavens will destroy the Communist Party" was spray-painted on a counter.

Activists called for protests at Apple stores after the company removed an app, HKmap.live, from its App Store that showed the locations of police officers in real time. But there have not been attacks on Apple stores yet. Apple has enormous business interests in China, which is its third biggest market after the United States and Europe, and the decision to remove the app was criticized by pro-democracy activists and lawmakers. Timothy D. Cook, Apple's chief executive, said the app was removed because people were using it to track down officers to attack them or pinpoint sites to target when the police were not present. nytimes.com

Security Industry Association Introduces New SIA Center of Excellence
The Security Industry Association (SIA) has unveiled the new SIA Center of Excellence, a member-driven learning consortium for education, research and training resources serving the security industry. This online repository of vendor-neutral, vetted information includes easy-to-access, on-demand learning and development tools and resources like training courses, e-learning modules, webinars and articles created to improve individual, team and organizational performance.

"The SIA Center of Excellence was created to foster security industry expertise and help SIA members and the entire security ecosystem stay at the forefront of evolving market demands," said SIA CEO Don Erickson. "This new learning tool will help provide tangible value to our members and help raise the industry's level of professionalism and knowledge." securityindustry.org

Department of Justice Awarding Public Safety Funding Around the Country
DOJ Awards $122M to Michigan, $16.5M to Northern District in Dallas This Week

Each year the DOJ awards millions around the country to help law enforcement agencies and community organizations in jurisdictions across the states fight gun, gang, drug and sexual violence, and bring criminals to justice.

The awards include funds to hire and train law enforcement officers and to support state, local and tribal law enforcement activities. Funding will help agencies purchase body-worn cameras, investigate child exploitation cases, address domestic and sexual violence, improve criminal history records and administer victim service programs. Funds will also help jurisdictions prevent school violence, provide inmate reentry services, apply DNA technology to solving crimes and combat opioid and other drug abuse.

The grants announced today will give sheriffs and city police departments more resources to keep their various locals safe, and the DOJ hopes these funds will offset some of the recent state budget cuts. justice.gov

Editor's Note: Over the years, we've reported on a number of these grants having been applied to fund ORC efforts and holiday shoplifting teams around the country.

WeWork says it found cancer-causing chemical in its phone booths
Cash-strapped WeWork, the office-sharing company that is trying to negotiate a financial lifeline, has a new problem that may prove costly. It has closed about 2,300 phone booths at some of its 223 sites in the United States and Canada after it says it discovered elevated levels of formaldehyde.

The company, which abandoned plans for an initial public offering last month after investors questioned its mounting losses and the way it was being run, said in an email to its tenants on Monday that the chemical could pose a cancer-risk if there is long-term exposure. reuters.com

NRF: September retail sales grew 4.5% over last year
Retail sales in September were down 0.1 percent seasonally adjusted from August but up 4.5 percent unadjusted year-over-year, the National Retail Federation said today. The numbers exclude automobile dealers, gasoline stations and restaurants.

"The pullback in September compared with August is possibly a reaction to increased fears over U.S.-China tensions," NRF Chief Economist Jack Kleinhenz said. "While uncertainty around trade policy and other issues has dampened consumer sentiment recently, consumers still have a lot going for them as evidenced by longer-term trends and factors like the tight labor market." nrf.com

Consumers pull back spending in September, snapping 6-month streak
September retail sales fell 0.3% from August, though they rose 4% year over year, the U.S. Department of Commerce said Wednesday. Even nonstore retailers (mostly e-commerce) fell 0.3% from the previous month, rising 12.9% from last year, according to the federal report. The declines hit most segments, with furniture and home stores, and drugstores each notching a 0.6% gain and clothing stores rising a relatively robust 1.3% from August. Electronics and appliance stores were flat. retaildive.com

Senior LP & AP Jobs Market

Director of Loss Prevention Operations job posted for Nike in Beaverton, OR
In this role, you will be responsible for maintaining the global vendor relationships, performance requirements and measuring business results. You will bring strong financial acumen and be responsible for the financial planning of the Global Loss Prevention budget commitments, as well as the volume-based methodologies within each team. In partnership with the Senior Director, you will develop and maintain a strategy for facilitating geo support and communication within the team. As part of the work, you will identify the return on investment for programs to gain buy-in from all stakeholders. In partnership with the LP Operations Managers in geos, you will ensure our geo partners are set up for success with all necessary resources when rolling out and updating programs. linkedin.com

As of 2019, Nike operates more than 1,100 retail stores throughout the entire world. According to its 2018 annual report, Nike generated about $36.4 billion in revenues, or just under $16 billion in gross profit.

The Children's Place to resurrect Gymboree brand

Adidas and Nike supply tactics are an abuse of market dominance, British retail giant says

6 lessons from Blockbuster's demise still relevant to retailers today

All the News - One Place - One Source - One Time
Thanks to our sponsors/partners - Take the time to thank them as well please.
If it wasn't for them The Daily wouldn't be here every day for you.








Together We Are Stronger

By Suzie Squier, President, RH-ISAC

The RH-ISAC community grows every year and the 2019 Retail Cyber Intelligence Summit in Denver was a testament to our growing community and a success because of it! We had nearly 300 attendees talking cybersecurity, sharing best practices and planning how to protect as one over the next year.

Check out some highlights from a few of our sessions and speakers from this year and be sure to stay tuned for 2020 speaker and session announcements!

The Summit started with a sector-wide tabletop exercise, sponsored by Castle, for the RH-ISAC Securing Retail Alliance (SRA) special interest group. The SRA group includes security-focused member companies building the maturity of their program. During the exercise, 45 RH-ISAC members were able to test responses and resources in preparation for an incident. CISOs with years of experience helped to moderate their table's responses. This successful tabletop gave our members better insight into their networks and incident response.

Read the full article and see more pictures here.

Facial recognition systems can be vulnerable to deep morphing/ deep fakes, researchers say
Some 95 percent of deepfakes are accepted by biometric facial recognition systems, found a study conducted by Pavel Korshunov and Sebastien Marcel from Idiap Research Institute in Martigny, Switzerland.

They found that visual quality metrics are most effective in detecting deep morphs with 8.97 percent equal error rate. The study is called Vulnerability of Face Recognition to Deep Morphing and can be reviewed here. The research were discussed at the Frontex International Conference on Biometrics for Borders 2019 in Warsaw.

Other research from Amsterdam-based cybersecurity company Deeptrace warns that deepfakes are spreading extremely fast online, "with the number of deepfake videos almost doubling over the last seven months to 14,678." This is possible thanks to a high number of commodification tools that make it easier for individuals to create deepfakes and disseminate them through social media. The company noticed a high number of deepfakes and synthetic media tools arising from China and South Korea. biometricupdates.com

Rise in Ransomware Brings a Growing Role for Negotiators
As ransomware spreads to hospitals and businesses across the country, victims are discovering that resolving these incidents is more complicated than deciding whether or not to pay up.

A key question is whether the attacker can actually unlock the encrypted data, said Robert Shimberg, an attorney at law firm Hill Ward Henderson PA. The Federal Bureau of Investigation warned companies this month of "high-impact ransomware attacks," advising organizations to avoid paying ransoms in part because there is no guarantee that data will be restored.

"You want to have as much assurance as possible that if you pay money to someone they can provide a deliverable to you - otherwise, you're just throwing money away," Mr. Shimberg said.

Paying a ransom doesn't always make sense, Mr. Shimberg said. Victims must calculate the expense of a prolonged disruption and the price of rebuilding lost systems and data, and compare those to the amount demanded and how likely it is that the recovery will be successful, he said.

Organizations that do decide to negotiate should always involve law enforcement to leverage their expertise and help crack down on the schemes, he said. They should also consult with third-party IT experts to make sure that any decryption key or file sent by attackers won't cause additional damage.

In general, it doesn't hurt for organizations to try to broker a better deal with the attackers, he said. "The worst they can say is that this is not negotiable." wsj.com

Outback Steakhouse wants to know if A.I. tech can help improve customer service
The next Outback Steakhouse you walk into could be more similar to an Amazon Go store than you would think. The casual-dining chain, which is owned by Bloomin' Brands, is piloting machine learning technology from Presto at several restaurants operated by one of its franchisees, Evergreen Restaurant Group.

Cameras, discreetly placed in the lobby, capture hosts, waiters and customers and analyze their interactions to improve customer satisfaction. The technology can track long wait times, the cleanliness of lobbies and the number of customers who leave without being seated or greeted. Managers and staff members can receive notifications in real time, before customers leave angry Yelp reviews.

The Outback pilot focuses on the lobby but could expand to dining rooms, the kitchen and curbside pickup areas. cnbc.com

Chipotle app users report phantom charges

918,000 tech jobs unfilled in the U.S.

1 in 5 IT security professionals fear their connected toilets will be hacked



More than $1.2 million raised as part of the 2019 Lowe's Canada Heroes Campaign

The funds collected will help more than 245 community organizations across the country fulfill their mission or carry out a specific project

Lowe's Canada, a leading Canadian home improvement company, operating or servicing over 600 corporate or affiliated stores under different banners, celebrates the success of its 2019 Heroes Campaign. From September 1 to 30, some 270 Lowe's, RONA, and Reno-Depot corporate stores in the country raised funds to help a non-profit organization or public school of their choice-heroes in their communities-fulfill its mission or carry out a specific project. Lowe's Canada has matched 50% of all donations, up to a maximum of $2,000 per store. Thanks to employee initiatives, customer generosity, and corporate donations, more than $1.2 million will be distributed to over 245 community organizations across the country.

For the second year in a row, the total amount given back as part of the campaign has exceeded $1 million. "The Lowe's Canada Heroes Campaign's success goes beyond the sums presented," said Jean-Sébastien Lamoureux, Senior Vice-President, Public Affairs, Asset Protection and Sustainable Development. "It lies in in our employees' and customers' high level of engagement towards helping those who play a positive role in their communities."

For a complete list of supported organizations or to learn more about the Lowe's Canada Heroes Campaign, visit rona.ca/heroes, renorepot.com/heroes, or lowes.ca/heroes. yahoo.com

Canada Labor Code Changes Have Taken Effect
18K Employers and Nearly 1 Million Workers Effected
New amendments to the Canada Labor Code-which took effect on Sept. 1-affect approximately 18,000 federally regulated employers and 900,000 of their workers. The amendments impact employees who work in rail, aviation and shipping companies that move goods and people across borders. These changes also apply to those working in the government, banking and telecommunications sectors. Approximately 6 percent of Canada's working population is under federal jurisdiction.

New employment standards of the Canada Labor Code include:

The right to request flexible work. After six consecutive months of continuous employment, employees can request in writing to change their work hours, modify their work schedules and propose to work outside the office. Employers must consider the request but can refuse it for operational or financial reasons.

Adjustments in shift scheduling and overtime. Employers must provide employees with their shift schedule a minimum of 96 hours before the start of their first shift. Additionally, employers must give workers a minimum of 24 hours' notice that a shift will change, except in emergencies. Employees can also elect to take time off at the rate of 1.5 hours per overtime hour worked instead of receiving overtime pay.

Increased vacation entitlements. Employees are now entitled to three weeks of vacation after five consecutive years of employment and four weeks of vacation after 10 years of successive employment. In addition, all federally regulated employees are now eligible for holiday pay.

Updated personal leave rights. Employees may take up to five days of personal leave per calendar year after completing three consecutive months of employment. The first three days of leave are paid. Personal leave may be used for citizenship ceremonies, family responsibilities, jury duty and medical issues, and is extended to 10 days for victims of family violence. Indigenous people can take up to five days of leave for traditional practices. shrm.org

Lululemon investigating after report alleges abuses at Bangladesh factory
Lululemon Athletica Inc. said Tuesday it's investigating a factory in Bangladesh over the treatment of female workers making its clothes. Factory workers said they were verbally abused, beaten, forced to work overtime and paid the equivalent of $140 Cdn a month, according to an investigation by the Guardian newspaper.

The national minimum wage in the South Asian country was increased to the equivalent of $160 Cdn a month last year, but workers' unions had demanded about twice as much - 16,000 taka ($250 Cdn). The rights of workers in Bangladesh, a global manufacturing hub, have come under increased scrutiny in recent years, particularly since the Rana Plaza factory collapse in 2013 that killed more than 1,100 people.

"Members of Lululemon's social responsibility and production team visited the factory in Bangladesh immediately to speak with workers and learn more," a spokesperson for the Vancouver-based company told the Thomson Reuters Foundation by email. "We will work with an independent non-profit third party to fully investigate the matter. While our production at this factory is extremely limited, we will ensure workers are protected from any form of abuse and are treated fairly." cbc.ca

UNIQLO Announces 1st Montreal Flagship Amid National Store Expansion

Popular Canadian restaurant brands grow into grocery market

Starbucks closing stores in Calgary

Cannabis edibles will soon be legal: Everything you need to know

First Published in the Daily on Oct. 15
Toronto, ON: Six face 63 charges in C$7 million cargo crime spree
Six men face 63 charges in connection with a series of cargo crimes near Toronto, including the hijacking of a truckload of nearly C$7 million of cell phones and tablets and the theft of three commercial vehicles. The crimes appeared to have been unusually well-planned and brutal, even as Canada contends with an uptick in cargo theft. Investigators suspect that the six men may have been involved in crimes going back to 2018, and have connections in eastern and western Canada. While the value of the electronics shipment was large, Mooken said the security guard and truck driver from the incidents bore the brunt of the crimes. freightwaves.com

Vaughan, ON: Police charge 23 people in major LCBO theft bust worth $60,000
York Region police have charged 23 people following a six-month investigation into thefts from LCBO stores in Vaughan. During the six-month probe that started in March, 170 thefts valued at just less than $60,000 were reported at the city's six LCBO stores, Const. Laura Nicolle said. The investigation included plainclothes and uniform officers in the stores, responding to reports of thefts and conducting detailed followup work, she said. While LCBO employees are trained not to physically intervene in a theft, as this can put customers and employees at risk, they contact police once a robbery has occurred. A Toronto Star investigation in January 2019 revealed that the LCBO is far and away the most targeted retail entity in Toronto. thestar.com

Toronto, ON: 2 seriously injured following double shooting inside gas station

Calgary, AB: Police investigate scene of shooting near strip mall along Macleod Trail

Police seek 3 suspects in Bradford LCBO theft

Airdrie, AB: Two men wanted in theft from liquor store

Newfoundland police charge two men after investigation finds c-store robbery a hoax

Police seek shoplifting suspect in Burlington who ran away from store security

View Canadian Connections Archives



Top 5 LPNN Videos of 2019
#3 Most Watched

'Inside the LPRC IMPACT Conference' 2018
An Eight-Episode Series Presented by Sensormatic

Assessing The Real-World Impact of LP Efforts
The LPRC Delivers Evidence-Based Solutions and Actionable Results

Driving RFID in Retail

The Impact and Value RFID Can Deliver for Retail

Joe Coll, Vice President of Asset Protection Operations & Administration, Macy's
Ned McCauley, Director of Retail Strategic Accounts, Tyco Integrated Security

In our 6th episode, we sit down with two RFID subject matter experts at the LPRC Impact Conference at the University of Florida, getting their thoughts on how RFID is progressing and impacting the retail industry.

Ned McCauley, Director Retail Strategic Accounts at Tyco Integrated Security, provides some background on Sensormatic's role in RFID deployment, their current market position, the benefits of RFID applications and long-term industry predictions.

Joe Coll, VP of Asset Protection Operations & Administration for Macy's, walks us through the retailer's 6-year RFID journey that has evolved over time from merchandise visibility in stores to additional use cases like out-of-stock replenishment that turns Macy's stores into fulfillment centers.

With Sensormatic's help, learn how RFID has revolutionized how Macy's manages asset protection and drives sales.

Exclusive Sponsor:

See more of our 2nd LPRC series here. Watch our 1st series here.
Take the time to learn. As this is the LP/AP academic "Think Tank".




Fake mobile app fraud triples in first half of 2019, researchers find
Fake app mobile fraud is hitting retailers hard, with attacks rising by 191% in the first half of 2019, with cyber criminals using the trust legitimate brands garner to commit crime.

So finds a new global fraud report from digital risk management experts RSA Security, the results of which were were gathered by RSA's Fraud and Risk Intelligence (FRI) unit, a team of experts who infiltrate cybercriminal groups to unearth fraud campaigns and track their proliferation.

Worryingly, the total number of global fraud attacks the team detected in the first half of 2019 was 63% higher than the number detected in the second half of 2018, rising from 86,344 to 140,344.

Fraud attacks originating from fake mobile applications rose by 191% in the first half of 2019 (to more than 57,000), as cybercriminals continue to abuse legitimate brands as a channel to commit fraud.

E-commerce payment fraud attempts originating from a 'trusted' account - with one known to the RSA fraud system for 90+ days - but a 'new' device increased from 20% to 80% of total e-commerce fraud, as perpetrators double-down on account takeovers as a means to evade fraud detection. internetretailing.net

Tips to avoid hackers when doing holiday shopping online
Online shopping is convenient, especially during the busy holiday season, but one wrong move could cripple you financially. Hackers are looking to steal personal information and break into systems.

1. Freeze your credit
Freezing your credit stops people from gaining access to your credit report without your consent. This is free to do. Contact each credit bureau to freeze your credit.

2. Make sure websites are secure and verified
Don't make purchases on or enter your personal information into websites that aren't secure and verified. When shopping on Amazon, don't follow pop-up ads to other websites.

3. Use a credit card instead of a debit card
Credit cards offer more protection when contesting a charge. Additionally, if a hacker gets hold of your information, they won't be stealing money directly from your checking account.

4. Have an email for online purchases
Have an email address you only use for making online purchases. Don't use your personal or work email account when shopping online. clickondetroit.com

The Hidden Fraud That Spells Big Marketplace Losses




Providence Woman Admits to Role in $1.3M Multi-State Fraud Gang
A Providence woman appeared in U.S. District Court today and admitted to her role in a far-reaching multi-state fraud scheme that defrauded banks, finance companies, car dealerships, and retailers of more than $1.3 million.

Yenesia Pujols, 47, admitted to the court that beginning in as early as June 2016, she began to work with Octavio Andres Difo-Castro, 28, of Brooklyn, New York, who previously admitted to the Court that he employed several individuals, including Pujols, who, at his direction, opened bank accounts and applied for and received financing for automobiles, clothing, and electronic devices using fraudulent driver's licenses, Social Security numbers, and other documents he created with stolen information he purchased on the Dark Web.

Obtaining retail store credit and make purchases at clothing and cellphone retailers in Rhode Island, Massachusetts, Connecticut, and Pennsylvania. Pujols is scheduled to be sentenced on January 14, 2019. justice.gov

Gurnee, IL: Apple products stolen in smash-and-grab burglary at Best Buy
Police are investigating after three males smashed a Best Buy door with a rock and stole Apple products from the retail store Monday in Gurnee. The Gurnee Police Department responded around 9:55 p.m. Monday to the Best Buy, 6525 Grand Avenue, for a report of a burglary. Gurnee Police Spokeswoman Shawn Gaylor said that police officers arrived and found the front door glass had been smashed with a rock. Video surveillance captured three male blacks with hoodies entering the store and taking several Apple computers and cellphones from the display stand, Gaylor said. Value of stolen merchandise has yet to be determined. lakemchenryscanner.com

Fresno, CA: Thieves steal $13K from Visalia Harley-Davidson store
Two suspects broke into the Visalia Harley-Davidson in Goshen off Highway 99, and it was all caught on camera. With a large crowbar in hand, they pried the front doors open. Faces covered and each with a trash can in hand, they made a mad dash for the apparel section. "They went strictly for leather jackets and basically took every men's leather jacket we had except for one," said general manager, Geoff Allan. They pulled expensive leather goods off the rack and stuffed them into their cans, and once they were filled to the brim they drag them out of the store. In minutes Allan says they stole $13,000 worth of merchandise. abc30.com

New Canaan, CT: Suspects In Ralph Lauren Store Thefts Smash Car Into Police Cruiser
Suspects in several recent grab-and-run thefts from the Ralph Lauren store in New Canaan returned to the store Sunday but were thwarted in their attempted theft by an off-duty New Canaan police officer, according to authorities. During their escape from police, the suspects rammed their vehicle into a police cruiser and disappeared on foot. No injuries were reported, but the three suspects remain at-large. patch.com

Somerset, KY: Somerset Police said a woman had an unusual strategy to shoplift from Walmart on Monday
Walmart loss prevention reported seeing Cathy White pick out a tote bag and fill it with items. She then took the tote to a self-checkout station and scanned only the tote. Police said she was able to bypass the computer scanning device. Employees stopped her before she left the store and said they found $346.43 worth of items in the bag. Police arrested White, who is from Washington, Ohio, and charged her with unlawful access to a computer, second-degree. wymt.com

Watertown, NY: Man charged with grand larceny over alleged $1,598 theft at Home Depot

Hot Springs, AR: Woman crashes Fire Doors at Walmart with $1,100 worth of merchandise

Forsyth, IL: A man and woman working together in $500 Shoplifting/ Refunding scheme, repeat offenders

Milton, GA: Fry's Electronic shoplifter busted with $550 camera, crashing emergency exit door

Grafton, WI: Two women crashed their car as they tried to flee with $435 of stolen baby formula from Target


View ORC Archives Case Goes Public?
Share it with the industry

Submit your ORC Association News

Visit ORC
Resource Center


Shootings & Deaths

Calumet City, IL: 2nd teen dies after River Oaks Center mall parking lot shooting
A second teenager has died after a shooting outside a mall in Calumet City last week. The shooting occurred at about 6 p.m. in a parking lot of River Oaks Center, hitting the two teens. The victims have been identified to the Cook County Medical Examiner's Office as 17-year-old Tyrell Wade and 18-year-old Christina Ross. Police said the shooting did not appear to be a random act, and was not related to the mall. Police said it's still unclear what provoked the shooting and no one is in custody. abc7chicago.com

The Woodlands, TX: Masked Armed Robber at Walmart fires a shot inside store
Walmart customers and workers were sent into a panic when a masked man reportedly fired his gun inside the store early Wednesday. Montgomery County deputies responded to the 3000 block of College Park Drive in The Woodlands. They say the suspect walked into the store wearing a mask, a black hoodie and a gun. According to deputies, the suspect fired a single shot into the air. Deputies believe this was an attempted robbery at the customer service area. "We were in the dog food section and I heard one of the managers say, 'Get down. Get down,' and then I heard a shot," one shopper said. When 911 was called, the suspect ran out of the store and made his way out the back where he dropped a backpack. No one was hurt during the incident and authorities are still searching the area for the suspect. abc13.com

Alsip, IL: Employee shot inside Wendy's, suspect in custody
An employee was shot inside a Wendy's restaurant in south suburban Alsip Tuesday night and a suspect is in custody, police said. There was a heavy police presence inside the Wendy's at 111th Street and Cicero Avenue. Police responded at about 10:10 p.m. and found a female employee was wounded in her leg. The victim was transported to Christ Hospital, where she is in serious but stable condition. A weapon was recovered at the scene and a person is in custody with charges pending, police said. abc7chicago.com

'Then it hits home': Father of 18-year-old killed in River Oaks Mall shooting speaks out

Robberies, Incidents & Thefts

Weymouth, MA: Woman accused of robbing 7-Eleven with hatchet
Sherry Colby, was arraigned Tuesday in Quincy District Court on charges of armed and masked robbery, armed assault to rob, assault with a dangerous weapon, carrying a dangerous weapon and receiving a stolen car. Colby was held without bail pending a Friday hearing to determine whether she would pose a danger to the public if release. Police say Colby walked into the convenience store just before 12:30 a.m. with a hatchet held down at her side and a hooded sweatshirt tied up tight to hide her face. Police said she asked a clerk for scratch tickets, then showed him the hatchet and asked him to open the cash register. When the registered was opened, Colby shoved her hand in and grabbed several dollar bills. The clerk told police Colby said she needed the money for rent. As officers arrived, Colby dropped the hatchet and ran from the store, but was stopped and arrested after a brief chase. Police said officers later discovered that Colby had $13 of stolen money hidden on her and had dropped two $1 bills in the back of a police cruiser. patriotledger.com

Update: Boca Raton, FL: Loud noise at Town Center Mall was caused by janitor who popped balloon
Police have concluded their investigation into the incident, and released the findings on Tuesday. According to police, surveillance video showed a janitor, who was pushing a garbage cart in the food court area, rolling over and dragging a balloon. The janitor said he popped the balloon, which caused fears of a shooting and sent shoppers scattering. Detectives said they later found the popped balloon on the floor.
Boca Raton police originally said they responded to multiple reports of shots fired around 3 p.m. on Sunday, but later determined that no shots were fired. wflx.com

Lancaster County, PA: Police seek identities of Giant Food Stores theft suspects
Police say the pictured male entered the store on Columbia Avenue on nine separate occasions (seven times in September and twice in October) and stole $1,196.17 worth of merchandise. He's also accused of going to the store with the pictured female in mid-September. fox43.com

Topeka, KS: Dollar General Armed Robber discharges firearm ' accidently' no injuries

Baton Rouge, LA: Man arrested for Dollar General and Circle K robberies in Gardere area

Hammond, IN: Chicago man sentenced to 96 months for the 2017 Verizon Wireless Armed Robbery in Munster



Winston-Salem, NC: Fire under control after flames shoot from roof of Hanes Mall
Firefighters with the Winston-Salem Fire Department responded to a fire at Hanes Mall early Wednesday morning. 53 firefighters were on the scene and they brought the fire under control in 55 minutes. Flames were seen shooting from the roof over the T.G.I. Friday's restaurant. The fire department says the fire was in the restaurant's kitchen duct system. wxii12.com




Best Buy - Gurnee, IL - Burglary
C-Store - Thornton, CO - Burglary
C-Store - Georgetown, DE - Robbery
C-Store - Dover, DE - Armed Robbery
Dollar General - Topeka, KS - Armed Robbery
Dollar General - Holly Ridge, NC - Armed Robbery
Gas Station - Rocky Point, NC - Armed Robbery
Grocery - Leon County, TX -Armed Robbery
Jewelry - Columbia, SC - Robbery
Jewelry - Round Rock, TX - Robbery
Jewelry - Charlotte, NC - Robbery
T-Mobile - Wildwood, FL - Burglary
T-Mobile - Kankakee, IL - Armed Robbery
Walmart - The Woodlands, TX - Armed Robbery
7-Eleven - Middletown, PA - Armed Robbery
7-Eleven - South Daytona, FL - Armed Robbery
7-Eleven - Weymouth, MA - Armed Robbery
7-Eleven- Glen Burnie, MD - Armed Robbery


Daily Totals:
• 15 robberies
• 3 burglaries
• 0 shootings
• 0 killed


Click to enlarge map


Jeremy Ramey
promoted to Manager of Innovation and Operations Integration for 7-Eleven

Earnest Stewart, CFI named Loss Prevention Specialist for Amazon

Lauren Denman named Loss Prevention Lead for OSL Retail Services

Liam Greensmith named Profit Protection Analyst for Compass Group (UK)

Alice Haynes named National Investigations Manager for Compass Group (UK)

Submit Your New Hires/Promotions or New Position




Featured Job Spotlights


Loss Prevention Operations Specialist
Tucscon, AZ
The Loss Prevention Specialist will oversee the Burglar/Fire Alarm and overall Physical Security function for stores including CCTV for all new stores, renovations, acquisitions, closing, existing stores and warehouses. In addition, this position supports the security/property control component for the Corporate Headquarters main campus...

Region Asset Protection Manager
Jacksonville, FL
Responsible for managing asset protection programs designed to minimize shrink, associate and customer liability accidents, bad check and cash loss, and safety incidents for stores within assigned region. This position will develop the framework for the groups' response to critical incidents, investigative needs, safety concerns and regulatory agency visits...
Region Asset Protection Manager
Charleston, SC
Responsible for managing asset protection programs designed to minimize shrink, associate and customer liability accidents, bad check and cash loss, and safety incidents for stores within assigned region. This position will develop the framework for the groups' response to critical incidents, investigative needs, safety concerns and regulatory agency visits...
Brand Protection Specialist
New York, NY
The role of the Brand Protection Specialist is to deter shrinkage, and to assist in educating the store teams regarding the prevention / deterrence of both internal and external theft and fraud, while serving as an Ambassador to the brand and the department...

Manager of Loss Prevention & Security
Wawa, PA
The Manager of Loss Prevention and Security serves as the subject matter expert in the area of Loss Prevention and Physical Security for the Company with focus on developing and driving solutions that will create an optimum associate and customer experience in a safe and secure environment...

Featured Jobs

To apply to any of today's Featured Jobs, Click Here


View Featured Jobs   |   Post Your Job




Every executive has an agenda out of absolute necessity and in the normal course of doing business. Agendas in essence drive performance and results. However, it's the hidden agendas that one must be on the look out for because those are the ones that do the most damage to executives and companies. And while many tend not to acknowledge them, they do exist and finding them is the key. Dealing with them and managing them is extremely difficult and oftentimes one finds themselves managing the after effect and not even seeing them until it's too late. Just remember one thing - If you know the stripes on a Zebra you can ride the Zebra and, if you don't know the stripes, the Zebra will ride you.

Just a Thought,

Gus Downing

We want to post your tips or advice... Click here


Not getting the Daily? Is it ending up in your spam folder?
Please make sure to add d-ddaily@downing-downing.com to your contact list, address book, trusted sender list, and/or company whitelist to ensure you receive our newsletter. 
Want to know how? Read Here

FEEDBACK    /    www.downing-downing.com    /    Advertise with The D&D Daily