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 11/14/18 LP, AP & IT Security's #1 News Source d-ddaily.net





Handling Sexual Harassment

Quick Take 16

LP Industry Evolution

Quick Take 15

Watch More Here



Q4 RAM LP Committee Meeting
Nov. 28
Axis Experience Center
Chelmsford, MA

RLPSA Connect
Nov. 15

D&D's Live in NYC
At NRF Big Show

Monday, Jan. 14

The Daily's New Year's
Kickoff Reception

Honoring NRF
LP Council
Tuesday Evening Jan. 15

NRF Big Show
Jan. 13-15

ISCPO 2019 Conference
March 6-7

RILA AP Conference 2019
May 5-8

CNP Expo 2019
May 21-24

NRF Protect 2019
June 11-13

The D&D Daily 'Live at NRF Protect'
June 14

RLPSA Conference 2019
Aug. 4-7

See More Events



'18 National Retail Security Survey

2017 NRSS Survey

2016 NRSS Survey

2015 NRSS Survey



Hurricane Maria's Impact
On the Loss Prevention Executives & Industry of Puerto Rico

Courage - Sacrifices - Challenges

Retail's First Responders Rebuilding Their Beautiful Island

ORC Leaders Jose Rivas and Axel Diaz
Paving the Way for a Strong LP Community in Puerto Rico
ORC Efforts in Puerto Rico Continue After Hurricane Maria

What effect did Hurricane Maria have on police, loss prevention and organized retail crime efforts in Puerto Rico? The answer is everything. After the devastation of Hurricane Marie, which left nearly 3,000 dead and thousands displaced from their homes, Puerto Rico is beginning to rebuild.

Loss prevention efforts after Hurricane Maria showed an increase in shoplifting along with organized groups that are taking advantage of the low police presence in the malls. Police stations are in most cases working with only two officers and one patrol vehicle. Power was out for a very long time and this alone was a huge factor for shoplifters to take advantage. After talking to some peers, some companies have increased security guards in their buildings, others have increased LP presence. After Hurricane Maria, shoplifters also started to show a more aggressive behavior in order to avoid being taken by LP associates and even police officers making it harder for shoplifters to be prosecuted and removed from the streets.

Jose Rivas
President, LPOC

Axel Diaz
Vice President, LPOC

The Loss prevention Organization of the Caribbean is also in a rebuilding phase, but as strong as ever with the Leadership of Jose Rivas and Axel Diaz. Jose Rivas has moved into a Regional Operations position and will be leaving his position as President of LPOC. Axel Diaz, the current VP of LPOC is making a career move to Illinois in January. An upcoming LPOC meeting will soon be held and new leadership will continue the take on the challenges of Organized Retail Crime in the Caribbean.

Read more here

ORC Increasing Risk of Violence in Canada
Collaboration with Police More Important than Ever

By Tony Hunt, General Manager Loss Prevention, London Drugs

Vancouver, BC - It was a quiet evening, and a lone clerk was working in the electronics department of a large format store. A scary and potentially dangerous encounter began with a group of young men entering the store individually, then gathering in the electronics section. They browsed for 60 seconds or so looking at all the coolest tech. The staff member was about to call for some additional help when things turned violent in a moment.

In a coordinated and aggressive attack, the assailants, all 6 of them, simultaneously began violently ripping electronics display items from tables and shelves. They targeted thousands in high-value electronics, and as they scrambled to leave, they pushed the clerk and knocked over customers who had the misfortune of being in the way.

Police have identified a coordinated group in what has been a series of swarming robberies. Some of the suspects are juveniles who are being led by adults in their crimes.

Organized Retail Crime is evolving rapidly in Canada.

Thankfully, swarming robberies and grab-and-go thefts are rare in Canada, but other types of ORC activity is leading to increased violence. ORC, fueled by a growing opioid crisis, has been serving up an endless stream of desperate Boosters. Stealing thousands a day for fencing operations, their desperation has led to a 300% increase in violent acts towards front-line staff over the last two years for one retailer.

Canada has some strict privacy laws, so Canadian Loss Prevention professionals seek the support of Police to share intelligence and fight ORC.

Read more here




Serving the Military Worldwide and 'Down Range'

In this episode, learn how we're taking care of our troops around the world by ensuring they receive some of the same services, products and food that you buy at the corner store.

Eric Stewart, VP of LP, The Exchange, Army & Air Force Exchange Service, and Jim Palmer, CSO & Sr. Director, U.S. Coast Guard Community Services Command, share how their team's LP efforts contribute to the Morale, Welfare and Recreation of our troops, families and veterans - what the military calls the MWR funds.

With stores and facilities throughout the U.S. and abroad, Eric and Jim tell us about the similarities and differences of managing retail LP in a military environment.

MCs Joe LaRocca & Amber Bradley - Quick Take 17

Joe and Amber discuss the serious subject of active shooter threats and emergency preparedness. From the NRF's widely used Active Shooter Guidelines for retailers to the Calibration Group's hotline awareness posters for schools, learn about some of the free resources and information available that can help you save lives.


The Holidays Are Coming & So is More ORC
Los Angeles Fox 11 News In-Depth Look at ORC

Rarely do the news outlets cover ORC as in depth as Fox 11 in Los Angeles just did with Joe LaRocca, RetaiLPartners, Karl Langhorst, EVP Alto US, and LAPD Commander Blake Chow.

Filming over 14 minutes in coverage in two parts and talking about the scope of the problem and the increasing aggressiveness and violence that the retailers are experiencing.

In combating the problem, LAPD Commander Chow commented on the public private partnership program established in Los Angeles that seeks to work with retailers to aggressively pursue and prosecute the offenders.

With Karl Langhorst and Joe LaRocca sharing some details and background and mentioning that it's a community safety issue as well, pointing out the community itself can apply the "If you see something say something" practice that was initially applied to terrorism and more recently active shooters. But now extending it to include ORC and shoplifting in general.

This increased coverage right before the start of the holidays is reflective of the growing problem and especially as it relates to the increased violence. Let's hope it helps motivate the community and increases the awareness.

Great job on all three of their parts and it's great to see this problem called out in such a large market. - Gus Downing

Gus Downing

Watch Part 1 Here   |   Watch Part 2 Here

ALTO US Featured on LA's FOX 11 "In Depth" to Detail New Crime Fighting Tool to Battle Organized Retail Crime in Los Angeles

Fraud still retailers' top payment issue despite EMV
"With no signatures, no PIN and no biometrics,
What we have right now is no authentication at all"

Three years after the switch to new chip-based credit and debit cards, a study released today by the National Retail Federation and Forrester says payment card fraud is still a top concern for large U.S. retailers as criminals move their activities online.

"The implementation of EMV chip cards and chip card readers was supposed to dramatically reduce credit and debit card fraud," the State of Retail Payments report said. "So why is fraud still the top concern for merchants?"

The report found that fraud was the top payment-related challenge faced by retailers, cited by 55 percent of those surveyed. The reason is largely that Europay-MasterCard-Visa chip cards have moved payment card fraud away from stores and toward online transactions, the report said, citing a Forter study showing a 13 percent increase in online fraud last year. A Federal Reserve study said online fraud rose from $3.4 billion in 2015 - the first year retailers were required to accept chip cards or face an increase in fraud liability - to $4.6 billion in 2016 and was an "increasing concern."

"In a post-EMV world, fraud is shifting from in-person to ecommerce channels, so retailers have been busy bolstering their defenses to mitigate the increasing costs and risks of ecommerce fraud," the NRF/Forrester report said. nrf.com

Shopping this holiday season? Keep your eyes on the door for robbers
Experts in the field known as loss prevention say a combination of factors has given rise to a new level of threat to merchandise, employees and, alarmingly, customers, as organized gangs display more aggression during robberies than in years past.

In 2017, there were 424 violent deaths in retail locations, according to The D&D Daily, a retail publication that monitors loss prevention. In the first quarter of 2018, there has been a 12 percent increase over the same time last year in violent deaths, half of them customers.

While most of those are at convenience stores and pharmacies, "big box retails from Walmart on down are making what they're calling 'store safeness' a priority," says Gus Downing, publisher of The D&D Daily. "But no one has enough money to guarantee total security."

The prospect of a customer being hurt is "a retailer's worst nightmare," says Robert Moraca, vice president of loss prevention for the National Retail Federation. "There is a new level of aggressiveness, which a quarter of our members say has increased in the past year." usatoday.com

ISC East 2018 Opens, With More Opportunities Than Ever
Three Events Merged - ISC East - Unmanned Security Expo & Infosecurity NA
ISC East 2018 officially opened this morning with a ceremony announcing it bigger and better than ever. For the first time, this year's event is co-located with two other very timely and relevant events: the Unmanned Security Expo New York and Infosecurity North America.

The Northeast's largest converged security tradeshow, ISC East will include over 275 exhibitors this year at the Javits Center in New York today and tomorrow, November 14 and 15. Exhibitors will feature products and solutions for access control, video surveillance, computer and communications security, IT & IoT security, biometrics, physical security management, smart home technology and more.

In addition to the regular ISC East show, attendees this year also have access to the Unmanned Security Expo, an all-new, trade-only event focused on autonomous technology and hardware. Exhibitor product categories include counter-drone, drones/aerial platforms, ground platforms/robotics, software and applications, and drone detection

The second co-located event is Infosecurity North America, an immersive event for the information security community where ISC East attendees can gain access to an expo floor with the latest technology solutions along with a variety of networking opportunities. sdmmag.com

Lord & Taylor LP Accused Of Racial Profiling, Settles With AG
Paying $100,000 to resolve investigation into alleged racial discrimination

A retail giant based in Massachusetts has settled with the attorney general's office over allegations of racial discrimination.

Lord & Taylor plans to hire an expert consultant to review and improve its shoplifting prevention policies and procedures, train its staff, and pay $100,000 to resolve an investigation into racial discrimination, Attorney General Maura Healey announced.

The settlement is the result of an investigation with the AG's office into the company's loss prevention practices and policies, which cover all four of Massachusetts' locations: Natick, Boston, Braintree and Burlington.

The investigation was prompted by a concern that was brought up about the company's efforts to prevent shoplifting, and that the effort "perpetuated a climate of racial and ethnic bias resulting in, among other things, the disproportionate targeting of black and Hispanic customers for surveillance and apprehension."

The attorney general said that Lord & Taylor fully cooperated during its investigation and is agreeing to proactively address these issues.

"Following our investigation, Lord & Taylor has agreed to take meaningful steps to improve its policies and procedures to prevent racial profiling of customers-we hope others will do the same," said AG Healey in a statement. "Far too often, shoppers are unfairly viewed as suspicious or not belonging, simply because of their race or ethnicity. This takes a toll on individuals and broader communities, even when it is the result of unconscious bias, and it is our collective responsibility to address it."

Lord & Taylor in the settlement agreed to hire an outside consultant who specializes in addressing unconscious or implicit bias in the retail industry, to conduct a thorough review of its existing shoplifting prevention policies and work with the company to make improvements, including a specific policy to prevent racial bias in the stores' shoplifting prevention activities.

The company is also providing annual bias training to all of its employees who deal with costumers in its Massachusetts stores. Lord & Taylor also agreed to implement a Customer Bill of Rights to provide resources and information for customers, and will pay the Commonwealth $100,000 to fund programs intended to combat racial discrimination

Lord & Taylor is working with the Attorney General's Office to develop and implement a Customer Bill of Rights that will provide resources and information for customers, including a phone number and email address for filing complaints. masslive.com patch.com

Biometric retail technology is ready for its close-up; but are shoppers ready for it?
The global market for retail biometrics is by all accounts in its early stages, and is significantly fragmented between regions. Retailers in Asia are testing biometric systems for retail payments and customer interaction, while most trials and deployments in North America so far seem to be focused on security. The range of applications is broad enough for biometrics to be a potentially disruptive force for the retail industry worldwide in the foreseeable future.

The majority of retail biometrics projects in the U.S. so far, however, are focused on loss prevention and violence prevention, FaceFirst CEO Peter Trepp tells Biometric Update. After more production roll-outs of that application, different ones will eventually follow, he expects, but not right away.

"There is another step though that exists which has more to do with consumer loyalty, and consumer experience, that is not quite as expensive an endeavor, and I think there are lots of folks looking at ways of doing that in a friendly opt-in environment, where privacy is not the cornerstone issue, and consumers are opting into systems that allow them to engage with them," Trepp says. biometricupdate.com

New Illinois Attorney General Ready for Biometric Privacy Fight (1)
Democrat AG Raoul will "oppose ongoing efforts to weaken this law"

Tech companies and privacy advocates are battling over a proposal to amend the law regulating the use of biometric data such as fingerprints, iris and retinal scans and facial recognition technology. Raoul (D), elected Nov. 6, has signaled he will weigh in against legislation that would scale back the law.

To be sure, the attorney general doesn't have a formal role in the legislative process, and the current Illinois law doesn't empower him to pursue potential violations.

But that doesn't mean that Raoul won't be able to help sway Illinois lawmakers.

Illinois state Sen. Bill Cunningham (D) introduced a bill (SB 3053) in February that would amend the scope of the law. The bill would allow companies to collect biometric data on employees if they're used exclusively for employment, human resources, fraud prevention, or security. The proposed amendment would explicitly exempt digital photographs from the definition of a biometric identifier.

Tyler Diers, director of legislative relations at the Illinois Chamber of Commerce, said the pro-business lobbying group is in favor of updating the law. The biometric privacy law "is as old as the iPhone 3G." biglawbusiness.com

The Real Reason Costco Employees Check Receipts at Exits
If shoppers have one complaint about it's that the employees posted at the exits to take a marker to customers' receipts seem vaguely insulting. Is the premise that everyone is a shoplifter until proven otherwise?

Not exactly. A recent rundown of Costco's policy from The Takeout (via Cheat Sheet) points out that the true motivation of these exit-door sentries isn't to identify potential thieves. It's to make sure that Costco isn't picking the pockets of its customers.

According to employees who have made not-for-attribution comments, Costco is actually examining receipts to make sure a shopper hasn’t been overcharged for their purchases. By giving the receipt a cursory glance, the employee can make sure a cashier didn’t inadvertently ring up phantom crates of canned tuna.

Of course, if someone did try to wheel out several big-screen televisions without a receipt, the exit door employee would likely make an issue of it. But they’re not in loss prevention, and the measure isn’t intended to deter thieves. If you do have something in your cart you didn’t pay for, their immediate assumption is that the mistake is almost certainly the result of a cashier not scanning the item. mentalfloss.com

Editor's Note: While the writer certainly confirmed their story, this writer has seen articles in the past where their CEO specifically spoke to their controlled environment and low shrink rates and specifically referred to that practice as a shrink deterrent. Although the associate is indeed not a loss prevention associate, so he is right on that account. However this bigger claim is merely local management trying to be politically sensitive. Just a thought.

EEOC Is Committed to Ending Workplace Harassment
Fines Have Almost Doubled in One Year

The EEOC received more sexual-harassment charges in fiscal year 2018 than 2017 and filed more sexual-harassment lawsuits on behalf of aggrieved workers. The agency has put a huge emphasis on anti-harassment efforts and is focusing on both harassment-prevention training and enforcement of anti-discrimination laws, said EEOC Acting Chair Victoria Lipnic at the recent American Bar Association's 2018 Labor and Employment Law Conference.

"You don't want to be on the receiving end of an EEOC lawsuit," she added, noting that the agency has a 95.7 percent success rate for the cases it brings. The EEOC recovered almost $70 million for sexual-harassment claimants in fiscal year 2018-an increase from $47.5 million in fiscal year 2017.

Enforcement alone will never be enough to stop harassment, said EEOC Commissioner Chai Feldblum, who co-chaired the agency's Select Task Force on the Study of Harassment in the Workplace. "So even though we are primarily an enforcement agency, we felt it was our responsibility to also play in the game of prevention."

The EEOC has a road map for employers to guide them through three basic components that need to be addressed to stop harassment:

Workplace culture. Employees at all levels of the organization must think that harassment is unacceptable.

Accountability. Anyone who is found-after a fair and thorough investigation-to have engaged in harassment must receive discipline that is proportionate to the misconduct.

Policies, procedures and training. Policies and training should be simple and avoid legalese. Harassment-prevention training is about changing behavior, not about changing minds.

"The EEOC has accomplished much this past year as a leader, an enforcer of the law, an educator and an expert on harassment prevention," according to the agency's website. "But much more remains to be done and we will continue to look for ways to improve the work that we do."  shrm.org

Inside the High-Tech World of Luxury Fraudbusters
7% of All World Trade are Fakes - $500B

Take a deep dive into the billion-dollar, spy-worthy technology luxury brands are employing to ward of fakes.

On a remote Mongolian hillside, bells tinkle in the distance-a sign that a herd of cashmere-producing goats is nearby. A woman follows the noise, picking over the rocky terrain with a small canister tucked under an arm. In just minutes, she has crouched down and sprayed the underbelly of each animal, leaving no residue; indeed, there's no evidence she was ever there.

Fast-forward a few months to a boutique on Rodeo Drive in Beverly Hills, where a sales associate passes a cashmere sweater over a scanner attached to the register. It displays the date and location that the cashmere was marked that morning in Mongolia along with the factory where the wool was processed and even the date the sweater arrived stateside. "We use synthetic DNA to guarantee the provenance and quality of the garment," she tells a customer, offering to play a video of its origins on that mountainside.

It's futuristic, perhaps, but trials of this process-where premium raw materials are marked at the source with an indelible, invisible tracker-are already underway. It's just one of the high-tech ways the luxury sector is fighting back against the ever-increasing boom in fakes.

Counterfeiting remains one of the world's most lucrative ways to break the law. Already worth almost $500 billion annually, per the Paris-based Organisation for Economic Co-operation and Development, it's predicted to reach a staggering $2.3 trillion by 2022; the World Customs Organization believes that seven percent of all global trade is in fakes. This surge is largely a by-product of the 2008 economic crisis when many consumers who had a healthy appetite for luxury goods had to tighten their belts-from cautious Americans to ruble-toting Russians who've seen their spending power torpedoed as the currency cratered.

It provided the perfect conditions for a boon in fakes. Simultaneously, supply chains have grown less reliable: Overseas, lower cost production with less scrupulous oversight allows leakage and extra shifts in the same factories. Added to this, the boom in e-commerce has created a new platform on which to sell those counterfeits, often unchecked.  robbreport.com

50% of Top 10 Largest Private Equity Buyouts in Chapter 11 or At Risk
The 10 largest of those private equity buyouts are all household names: PetSmart, Dollar General, Staples, Toys R Us, Neiman Marcus Group, Michaels, Petco, Mattress Firm and Claire's Stores. (Neiman Marcus holds two places in the top 10 - fifth and seventh.

A third of those companies have gone bankrupt - Claire's, Mattress Firm and Toys R Us. Meanwhile, Neiman Marcus is reportedly in talks with its creditors in an effort to stay out of Chapter 11 as debt maturities loom in the coming years. And PetSmart is said to have hired advisers to advise on its massive debt load.

The heavy concentration of Chapter 11s among the most highly priced private equity buyouts perhaps should come as no surprise, given that private equity firms, as a matter of practice, typically fund the majority of those deal prices with debt. According to Debtwire, in 2016 and 2017 equity made up less than 43% of buyout prices in private equity acquisitions (meaning the rest was funded largely with debt). retaildive.com

Ulta Plans 80 Stores in '19 - 75 in '20 - 70 in '21

Hasbro Launching Family Entertainment Centers Across North America

Starbucks laying off 350 people, mostly at Seattle headquarters

Blue Apron to Cut 4% of Workforce

U.S. federal enforcement agencies deploying surveillance cameras hidden in streetlights

Publishing Note: The Daily's Canadian Connections column will be published tomorrow, Nov. 15.

Quarterly Results
Ulta Beauty Q3 retail comp's up 4.4%, salon comp's up 3.3%, e-commerce sales up 42.2%, sales up 10.3%
Macy's Q3 comp's up 3.1%, sales up 2.3%

Spots are filling up fast register today!

2019 "Swing for Certification" Golf Tournament hosted by
The Loss Prevention Foundation preceding NRF Protect

The 2019 "Swing for Certification" golf tournament is set for Monday, June 10, at Coyote Hills Golf Club in Fullerton, CA, preceding the NRF Protect conference June 11-13. Hosted by the Loss Prevention Foundation (LPF), the event is open to all retailers and solution provider sponsors to benefit the Bob MacLea Scholarships for loss prevention and asset protection professionals who want to advance their careers through obtaining their LPQ or LPC certification. Proceeds will also benefit the Loss Prevention Benevolent Fund.

Limited golf and sponsorship spots available and are filling up fast, register today and lock in the opportunity to play a fun-filled round of golf with awesome solution providers and retailers.
Read more here

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality



City Furniture Prevents Identity Theft with Intellicheck's Retail ID Mobile


MELVILLE, N.Y. - City Furniture is protecting customers and non-customers alike from the damaging impact of identity theft with a cutting-edge technology solution now in place at their twenty-nine locations across Florida including their newly unveiled showroom and warehouse at Ocoee. Anyone attempting to use a fraudulent ID to make a purchase or open an account will be unsuccessful because of the deployment of Intellicheck's fraud fighting app, Retail ID Mobile. This state-of-the-art technology solution provides real-time customer identification authentication that prevents fraud, while providing a seamless customer experience.

Retail ID Mobile is deployed on iPads that City Furniture store associates use for day-to-day operations. The technology solution is preventing fraud associated with criminals using consumer's stolen identities to open new credit accounts or to use fraudulently obtained credit and debit cards to make large purchases.

"City Furniture has always been proud of the commitment it has made to the communities that are home to our retail locations across the state. We can think of no better way to demonstrate that commitment than to protect the identities of the citizens of those communities, whether they are our clients or not. Millions of Americans have their identities stolen at every type of retailer each day, including furniture stores. We are putting a stop to it happening at City Furniture with Retail ID Mobile. With this tool, criminals can no longer use stolen identification information to make fraudulent transactions that result in devastating financial harm to the victims of these crimes," said Vice President of Sales Garry Ikola.

Retail ID Mobile provides businesses with a superior level of transaction and new account fraud protection. The cutting-edge app addresses consumer concerns over payment security and identity fraud, while delivering a frictionless customer experience. Quickly and easily implemented, Retail ID Mobile supplies real-time identification authentication that is 99.9% effective and eliminates the need for point-of-sale system integration. It does away with tedious customer delays, while allowing retailers to realize the benefits of fraud prevention instantly and affordably. Retail ID Mobile is making a proven difference for companies of every size including Fortune 100 and Fortune 500 retail companies.

Read More Here



Cybercrimes Remain Most Worrisome to Americans
The frequency with which Americans worry about becoming the victim of a variety of different crimes is similar to last year, as they remain much more likely to fear being victimized by cybercrimes than traditional crimes. Of the 13 crimes measured, only two garner majority-level concern from Americans -- 71% say they frequently or occasionally fear that computer hackers will access their personal, credit card or financial information and 67% worry this often about identity theft. securitymagazine.com

Will House Dems Deliver on New Federal Privacy Law?
Momentum Picks Up for Federal Data Privacy Protection

With a tough California law soon to take effect and a new Congress heading to DC, associations are making their case that the federal government should step in with new rules for data privacy and, potentially, new legislation.

Near the top of the list for many organizations is data privacy. The issue is set against the backdrop of a new law in California that takes effect soon and could shake things up for online providers already struggling to comply with the European Union's General Data Protection Regulation.

Many technology and advertising organizations have pushed back on the California Consumer Privacy Act of 2018, arguing that a federal statute is needed instead. And with the House coming under Democratic control, the dynamics on the Hill are changing. Rep. Frank Pallone (D-NJ), the ranking member of the Committee on Energy and Commerce, has said that "meaningful privacy and data security protections" will be a priority in the new year. Even before the election, Sen. Ron Wyden (D-OR) had made a proposal of his own, CNET notes.

Groups such as the Internet Association, the Computer and Communications Industry Association (CCIA), and Digital Content Next (DCN) are likely to have some thoughts on what such a measure would look like. All three groups recently submitted comments on data privacy to the National Telecommunications and Information Administration, an agency of the U.S. Department of Commerce. NTIA is looking to develop a privacy framework that would recommend "outcomes" rather than adopt firm regulations. associationsnow.com

2018 on Track to Be One of the Worst Ever for Data Breaches
A total of 3,676 breaches involving over 3.6 billion records were reported in the first nine months of this year alone.

On the one hand, the number of reported data breaches this year between Jan. 1 and Sept. 30 was down 8% compared with the same point last year. In addition, the number of exposed records for the first nine months of this year was lower by a substantial 49%. Yet at the same time, the numbers still translated to 3,676 breaches and a staggering 3.6 billion records compromised.

Despite mounting regulatory pressures, this year saw little improvement in the interval between when organizations first discover a breach and when they publicly disclose the event. In 2017, organizations took an average 47 days to publicly disclose an event; this year the number stood at 47.5 days.

"The vast majority of breaches are still uncovered by external sources, such as law enforcement or banks detecting fraudulent activity, then alerting the organization they may have an issue," Goddijn says. "Until we get better at finding breaches in-house, I'm skeptical we'll see much improvement [in breach reporting]." darkreading.com

Target's Twitter account was hacked and used for a bitcoin scam
Target's Twitter Team Got Spoofed

Target's official Twitter account was briefly hacked yesterday morning to promote a bitcoin scam that has also targeted Tesla CEO Elon Musk. In a variation of a well-known ruse, the hacked Target account, which has more than two million followers, posted a tweet promising to give out 5,000 bitcoin as part of "the biggest crypto-giveaway in the world!" The now-deleted tweet encouraged users to send a small sum of cryptocurrency for a chance to enter a $30 million bitcoin giveaway. Screenshots have surfaced showing that the scammy tweet, which looked like an ad from Target, was "Promoted," meaning that the fraud made it past the Twitter team that vets ads.

This isn't an isolated event, either. The scammers started by making fake accounts impersonating Elon Musk, an act that is against Twitter's Terms of Service. The accounts would post scammy links under Musk's tweets that asked users to send a small amount of bitcoin in order to receive a larger amount. It's a confusing enough tactic that, according to TechCrunch, has been a profitable endeavor, making the hackers over $37,000 in cryptocurrency in just a few hours. theverge.com

Retailers Shunning Amazon Web Services
Why Give Bezos Your Data Too!

Retailers shy away from Amazon Web Services because they want "a partner that is not going to be a competitor of theirs in any other parts of their businesses," Shelley Bransten, corporate VP for global retail and consumer goods at Microsoft, told CNBC.

Microsoft signed a five-year deal with clothing retailer Gap Inc. to its list of Azure customers Friday, reports CNBC. Microsoft announced a cloud deal with Amazon archrival Walmart. It's the latest retailer to choose against handing off its core computing needs to Amazon, which is both the dominant e-retailer and owner of the largest cloud-infrastructure business.

Google has picked up business from retailers like Best Buy and Home Depot. Amazon's cloud does have retail customers, including Brooks Brothers and Under Armour.

Companies are moving to the cloud to take advantage of a wider array of real-time services than they can get from traditional data centers and to more efficiently spend their capital, which is of particular concern to older slow-growth businesses. cnbc.com

Shoppers Embrace Mobile for Everything Except Payments
It's All About Security of Personal Information - Can We Blame Them?

Mobile has become integral to the shopping experience, yet when it comes to transacting-especially in store-US consumers still aren't fully on board.

While mobile payments have taken off in APAC, driven by China, adoption in the US has been sluggish. According to GfK, security concerns are holding some back from adopting mobile payments. More than half (59%) of US internet users were worried about the security of personal information, the same figure as last year and up from 52% in 2015. retail.emarketer.com

Firms lack responsible exec for cyber security
Fewer Than Half Have Secured All Their Data
Narrow gap between CEO, CIO and CISO roles means no single executive function is stepping up to take responsibility for cyber security, a study shows.

Responsibility for information security is not falling to any one senior executive function, according to the 2018 Risk:Value report from NTT Security.

The report, based on a poll of 1,800 senior decision makers from non-IT functions in global organisations in 12 countries, shows that at a global level, 22% of respondents believe the CIO is "ultimately responsible" for managing security, compared with 20% for the CEO and 19% for the CISO.

According to the report, although more people see the need for regular boardroom discussions about security, their organisations are failing to raise it sufficiently at the C-suite level. While 80% of all survey respondents agree that preventing a security attack should be a regular boardroom agenda item (up from 73% a year ago) only 61% say that it already is, which represents an increase of just 5% on last year.

Fewer than half (48%) of respondents globally - 53% in the UK - say they have fully secured all of their critical data. But with the General Data Protection Regulation (GDPR) now fully in effect, this is no longer an opportunity, but mandatory, the report notes. computerweekly.com

Ulta makes 2 tech acquisitions to push digital focus


Amazon continues its price war with online competitors
Amazon may still be the online price leader, however it is losing its lead in certain categories.

This was according to "Price Wars: A Study of Online Competitiveness," a study from Profitero that revealed Amazon is averaging 13% less expensive than other major online retailers in the United States.

Overall, Amazon had the lowest prices on the broadest selection of popular items, winning 11 out of 15 categories studied. Walmart had the most competitive prices to Amazon's, with prices averaging 2.3% higher. Jet had prices 4.2% higher than Amazon, while Target averaged 11.9% higher. chainstoreage.com

How to protect your brand on Amazon
Shady sellers abound on Amazon.com, and it's up to every brand to enforce its pricing policies, prevent the sale of knock-offs and avoid damage to its brand image. Here are three ways to do that.

Create a competitive pricing plan
Unauthorized resellers are those promoting and selling your products without your permission. You're not benefiting from these resellers simply because you're not profiting from those sales. They're effectively stealing your brand's reputation to make a profit. Additionally, competing with them may result in a price war, which could ultimately devalue your brand and reduce profit margins.

Worse than resellers are counterfeit sellers who offer cheap, knock-off versions of your product, under your brand name and at such a low price no one can compete. Consumers naturally gravitate toward the lowest price and it can damage brand integrity if they purchase a cheap knock-off. The problem of counterfeits got so bad, Birkenstock pulled all its products from Amazon.

The solution? Protect your brand and resist the urge to price match the lowest price. Run price tests to see how changes affect demand-you might even be surprised to find opportunities where a price increase makes sense. You can adjust your pricing strategy for different products or categories.

Create a strict MAP policy
Ensuring minimum advertised price (MAP) compliance is crucial to maintaining brand integrity. It's the minimum price you can set across all distribution channels and it prevents distributors from going rogue on pricing. MAP is great for competitive intelligence, preventing price wars, protecting profit margins and ensuring brand compliance.

Register for Amazon's Brand Registry
Register with Amazon's Brand Registry, which will give you access to tools that enable you to more accurately represent your brand, find and report MAP violations, and share intelligence that Amazon can use to help decrease the problem. The brand registry allows you more control over product pages using your brand's name and maintains brand integrity and representation. After taking this crucial step, customers are more likely to see correct product descriptions and pricing information associated with your products. digitalcommerce360.com


Web Audits - New Tool From Google with Facial Recognition

The first 12 days of November generate $18.1 billion in online sales

JD.com racks up $23 billion during Singles Day

Ralph Lauren's Amazon pilot is going well, but fakes a concern

eBay adds home installation and assembly services to its marketplace

CanIDeal Debuts First Cannabis eCommerce Platform




Green Bay, WI: With Holidays Approaching, GBPD Warns of Retail Theft
The Green Bay Police Department is hosting local retailers to a summit Tuesday focused on retail theft. According to the FBI, the Thanksgiving holiday weekend has as historically been the weekend for the most reported break-ins and burglaries, with electronics, designer clothing and shoes being the most targeted product types. During the meeting, officers will share how to stop or prevent retail theft, followed by a roundtable discussion of the best practices for businesses to stop retail theft. The meeting will take place at the Green Bay Police Department at 1 p.m. wearegreenbay.com

Police bust 'fraud ring' from California after traffic stop on I-15
Three people were arrested and their "fraud ring" was busted Saturday after a trooper from the Utah Highway Patrol pulled over an SUV for a traffic violation in St. George.

Police also found over 300 checks, check writers, credit card writing equipment, erased checks, printers, lamination devices and computer hard drives, he said. After a more thorough search, just over one ounce of methamphetamine was found alongside heroin, marijuana and drug paraphernalia, Street said. All three people in the car were arrested and booked into the Purgatory Correctional Facility.

The investigation into the fraud ring was handed off to the State Bureau of Investigation and is still ongoing at this time, Street said. The three suspects are still in custody at the jail at the time of this report.  stgeorgeutah.com

St George, UT: 4 women and 1 man arrested for $1,500 theft at Red Cliffs Mall
A group of five people mostly from Las Vegas were arrested Saturday after allegedly stealing a significant amount of items from stores in St. George. The four women and one man were traveling in a rental vehicle from Las Vegas that was carrying stolen alcohol from Nevada, St. George Police officer Tiffany Atkin said. Several people were calling 911 about the suspects stealing items from a number of stores at the Red Cliffs Mall, Atkin said. The group had a tool with the capabilities of removing anti-theft security tags from clothing at stores. This was the second group of people traveling in a rental vehicle from outside Utah who were arrested Saturday in St. George. stgeorgeutah.com

Brookfield, WI: Police investigating $1,000 Target theft
Authorities are investigating a retail theft in which the suspects walked out of the store with more than $1,000 worth of merchandise. The theft happened Monday at the Target store on W. Bluemound Road in Brookfield. Officials say three individuals got out of a matte black Ford F-150 pickup truck around 9:30 a.m. A man later walked out with a 55 inch tv and his female accomplice exited the store with a Roomba vacuum and an air fryer. fox11online.com

St Johns County, FL: Sheriff's Office seeking suspect in $800 theft from Polo/Ralph Lauren Outlet
The St. Johns County Sheriff's Office is searching for a retail theft suspect. According to its Facebook page, this woman allegedly went into the Polo/Ralph Lauren store and took $760.40 worth of merchandise and left. If you can identify this individual, please contact Deputy K. Mangold at kmangold@sjso.org or call 904-824-8304. firstcoastnews.com

Oswego, IL: Two arrested for $1,100 theft, resisting and obstruction charges at Kohl's

State College, PA: Woman stuffed purses with over $1,000 of stolen Macy's merchandise

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Shootings & Deaths

Los Angeles, CA: Security Guard shot and killed inside Marijuana Dispensary
The Los Angeles County coroner's office released the name Tuesday of one of two men shot to death at a Koreatown marijuana dispensary. The shooting was reported at 4:22 a.m. Monday at 447 S. Western Ave., said Officer Norma Eisenman of the Los Angeles Police Department's Media Relations Section. The victims were unconscious and not breathing, LAPD Officer D. Orris said. They were pronounced dead at the scene. At least one of the victims may have been a security guard at the dispensary, Eisenman said. dailynews.com

Update: Lakeland, FL: Family of man killed by former City Commissioner releases statement; Family speaking for the first time since shooting
Michael Dunn, the former Lakeland city commissioner was indicted in the murder of Christobal Lopez after he reportedly shot and killed Lopez at the Vets Army and Navy Surplus store for allegedly shoplifting from the store on October 3, 2018. Surveillance video of the shooting shows Dunn, 47, shoot Christobal Lopez, 50 at the Vets Army & Navy Surplus store on N. Florida Ave. Lopez was pronounced dead on scene.

Veronica Lopez, Christobal's sister, released the statement on behalf of the Lopez family: "I want people to understand who Christobal Lopez was. My brother was a quiet and peaceful man, who got along with everyone. He was the oldest of eight brothers and sisters and grew up with very little. Chris did everything he could to help our parents support us and always looked out for us." abcactionnews.com

Fort Morgan, CO: Murdoch's Ranch & Home Supply store shooting suspect remains at-large
Kyle Werch, the suspect in a shooting incident at Murdoch's last week, remains at large, according to Fort Morgan police. Police are asking for any information that might lead to the suspect's arrest. Werch, 25, is believed by police to have been the person to have fired shots at Murdoch's employees as the vehicle he was in left the store area. Werch and a female companion had been confronted by store employees for theft. fortmorgantimes.com

Oklahoma City, OK: Store Owner Shoots Out Tires After Confronting Man About Bogus Checks
Police were called about 11 a.m. Friday in reference to a white collar crime being committed at La Paz International. When officers arrived, the owner said the man tried to cash a check. The owner said he had previous problems with people cashing bad checks and realized the check the man was cashing was a bad check. The owner said he confronted the man with a gun and told the female driver to get out of the vehicle. When the car tried to drive away, the owner said he shot out driver's side front and rear tires. A bank employee confirmed the check the man was trying to cash was a counterfeit, police said. news9.com

Robberies, Incidents & Thefts

Naperville, IL: Apple Store Retail Theft
Several police cars gathered outside the Downtown Naperville Apple store last night in response to a retail theft incident. According to officers on the scene, several people were in the store when the crime occurred around 6:30 p.m. but no one was harmed. Officers said the store will take stock of its inventory to find out what was stolen. nctv17.com

Ridgeland, MS: Two Mississippi's Most Wanted Suspects arrested after appearing on TV segment
RPD arrested one of the two suspects wanted for their role in the burglary of $10,000 in clothes from a store in Northpark Mall. 25-year-old Derekius Butler was arrested in Jackson last night. Butler was wanted on two counts of felony shoplifting, two counts of conspiracy to commit a crime, and contempt of court. wjtv.com

Laverton North, Australia: McDonald's employee struck with in metal pole during Robbery
A worker was bashed on the head with a metal pole during an armed robbery at Laverton North McDonald's on Tuesday. Police say four masked offenders forced their way into the Fitzgerald Road fast food outlet about 3.20am. They threatened staff and demanded cash. Police say a staff member, a 19-year-old man, was hit over the head with a metal pole. He suffered a cut to the head and was taken to the hospital in a stable condition. starweekly.com.au

Plymouth, MN: Loss Prevention Manager saved man's life with AED at Cub Foods store; Store employee/firefighter was at the right place at the right time

Atlantic Beach, FL: Boutique destroyed at DUI Truck Driver travels straight through the store; 4th incident at the store in 4 years

Sentencings & Charges

Manhattan, NY: Deli Owner And Co-Conspirator Found Guilty Of Conspiring To Set Fire To Rival Deli

Philadelphia, PA: Serial Armed Robber Convicted Of Seven Robberies and Related Gun Crimes

Las Vegas, NV: Man Sentenced To 17 Years In Prison For Armed Robbery Of A Jewelry Store

Fresno, CA: Second Defendant Pleads Guilty to Conspiracy to Commit Series of Armed Robberies


Aaron's - Rome, GA - Burglary
Adult Store - Dauphin County, PA - Robbery
Apple - Naperville, IL - Robbery
Auto Parts - Madison, WI - Armed Robbery
AutoZone - Macon, GA - Armed Robbery
Boost Mobile - Macon, GA - Armed Robbery
C-Store - Nashua, NH - Armed Robbery
C-Store - Valdosta, GA - Armed Robbery
Coin Store - Bismarck, ND - Burglary
Dollar General - St Louis, MO - Armed Robbery
Gas Station - Metter, GA - Burglary
Guitar Center - Urbana, IL - Burglary
Ice Cream Shop - Coupeville, WA - Burglary
Krispy Kreme - Macon, GA - Armed Robbery
Marijuana Dispensary - Los Angeles, CA - Armed Robbery/Security Guard shot and killed
PetSmart - Urbana, IL - Burglary
Pharmacy - Stillwater, OK - Armed Robbery
Shoe Carnival - Urbana, IL - Burglary
Walmart - Spring, TX - Burglary
7-Eleven - Boynton Beach, FL - Armed Robbery


Daily Totals:
12 robberies
8 burglaries
1 shooting
1 killing




None to report.

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Featured Job Spotlights


Divisional Loss Prevention Director

Provides strategic loss prevention management for a division of 2,000+ stores with sales volumes totaling +/- $4B. Maximizes profits by developing and executing programs to reduce and prevent the loss of company inventory/assets and managing Regional Loss Prevention Managers within an assigned geographical area...

Regional Loss Prevention Manager
Baltimore MD

This position is responsible for managing all aspects of loss prevention for a geographic area to reduce and control shortage and other financial losses in 120 to 140 company stores. The coverage areas average $550 million in sales revenue and $3.5 million in shrink losses annually...

Loss Prevention Investigator
Wawa, PA

The Loss Prevention Investigator is responsible for utilizing proper investigative techniques and act as the primary liaison with field operations management. Conducts investigations into cash losses, deposit shortages, associate theft, overall shrinkage, and other matters...

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Lead with Gratitude, Humility and Passion to Inspire
and Motivate Your Team to Do Great Work


Lead and Manage with Gratitude for a More Productive Staff
As a leader or manager, it's your responsibility to create an environment where your staff excels. That's where leading with gratitude comes in handy. Being grateful can be the defining ingredient of an incredibly productive staff. Adjust word choices

Why Humble Leaders Make the Best Leaders
Often, the idea of a humble, self-effacing leaders doesn't resonate with us when we think of great business leaders. However, humble leaders listen more effectively, inspire great teamwork and focus everyone on organizational goals. Quiet confidence

This 1 Leadership Quality Will Motivate Your Employees to Do Great Work
When you think of top leadership qualities, decision-making, communication skills and strategic thinking may come to mind first, but there's one quality that might be even more important: humility. Here's how being humble can inspire great work. Teamwork

The Top 5 Qualities Employees Want in a Leader
To each of us, the portrait of a great leader looks differently. However, when it comes to the employee-manager relationship, it turns out most people are in agreement on some of the best qualities leaders should have. Here are just a few. Infectious passion


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Accepting criticism and feedback is probably one of the hardest things to do especially if it's unexpected or from an individual or group that's not really informed well enough to offer constructive criticism. Coming from our superiors or client's criticism and feedback can truly be valuable and help mold the path a person needs to take in changing or modifying behavior and improving relationships. It all boils down to whether or not you're willing to accept it and really hear what they're saying or not saying. It's human nature to automatically respond defensively and rationalize what you're hearing thus avoiding having to own it. However, the wise person learns to listen and force themselves not to respond other than to acknowledge that they heard it.

Just a Thought,
Gus Downing


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