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Moving Up
Sponsored by Agilence
David Smail Named Executive Vice President and Chief Legal Officer for ADT
ADT Inc., a leading provider of monitored security and interactive home and business automation solutions in the United States and Canada, today announced that P. Gray Finney, Senior Vice President and Chief Legal Officer, will be retiring. As his successor, David Smail has been named Executive Vice President and Chief Legal Officer, reporting to ADT President and Chief Executive Officer Jim DeVries, based in Boca Raton, FL. His appointment is effective immediately.

Smail brings more than 25 years of experience in the U.S. and internationally, including 10 years of law firm corporate and securities transactional practice, and more than 15 years in public company general counsel roles. He most recently served as Executive Vice President & Chief Legal Officer for Scientific Games Corporation, a leading developer and provider of technology-based products, systems, platforms and services for the global gaming and lottery industries. Read more here.

Andrew Perry named Senior Director, Retail Operations for Peet’s Coffee

Prior, Andrew was the Director of Store Operations for Old Navy for over five years. He also held loss prevention roles during his 11 plus years at the retailer including Senior Manager, LP Strategy, Loss Prevention Operations Manager and District Loss Prevention Manager. Andrew earned his Bachelors degree in Criminal Justice from San Francisco State University. Congratulations, Andrew!

William Peters promoted to Senior Director, Safety and Asset Protection Operations for BJ’s Wholesale Club
Prior, William was a Director of Regulatory Compliance for the retailer for over ten years. He's held various health and safety positions throughout his over 16 years of experience including Regional Health & Safety Officer/Geologist for Kleinfelder, Geologist/Health & Safety Manager for Shaw Environmental, Inc. and Environmental Engineering Technician for NYS Department of Environmental Conservation. William earned his Bachelors of Science in Geological Sciences from University at Albany, SUNY. Congratulations, William!

Rick Mitchell named Director of Loss Prevention, Inventory Control and Fraud for Conn’s HomePlus
Rick was previously the Director of Project Management, Operations and Loss Prevention for Charming Charlie for over a year. Prior, he also held the Director of Loss Prevention, Inventory Control and Corporate Security role for Destination Maternity Corporation. Rick earned his Bachelors of Science in Criminal Justice Police Science from Sam Houston State University. Congratulations, Rick!

Albert Metuge promoted to Director, Fraud Management & Analytics for Ascena Retail Group
Prior, Albert was the Fraud Prevention Manager for over a year before this promotion. He's held other fraud and loss prevention roles including Senior Fraud & Operations Analyst for Ann Inc., Sr. Loss Prevention Analyst for Big Lots, and Assoc. Loss Prevention Supervisor for Gap Inc. Direct. Albert earned his MBA in Business Administration and Management from Ohio Dominican University. Congratulations, Albert!

Jennifer Byford promoted to Senior Asset Protection, Operations and Safety Manager for Lowe’s Companies Inc.
Previously, Jennifer was a Loss Prevention Safety Manager for Lowe's. She's held various loss prevention and operations positions including Loss Prevention Manager for Macy's, Area LP Manager and LP, Safety and Hazmat Manager for Lowe's, and Operations Manager and District LP Manager for The Home Depot. Congratulations Jennifer!

Submit Your New Corporate Hires/Promotions
or New Position

Top Industry News

Agilence Announces Host Venue and Dates for 6th Annual User Forum
Agilence, Inc., the leader in vertical business intelligence, today announced the host venue and dates for their 2019 User Forum. This year’s event will be hosted at the Omni La Mansion del Rio in San Antonio, Texas, on September 10-11, 2019. The event will bring together power users, executives, and thought leaders from the Agilence Community to share ideas, drive the future of the 20/20 Platform, and learn tips and tricks from our award-winning Customer Success team.

Continuing to build on the success of previous years, the 2019 User Forum will see a comprehensive agenda including vertical-specific presentations and educational sessions based on skill levels, as well as more time for face-to-face interactions between users and members of the Agilence team.

Apple's head of retail, Angela Ahrendts, is leaving after 5 years
Apple's VP of HR to take over retail duties in expanded role

Apple's head of retail and online stores, Angela Ahrendts, is leaving in April after five years at the company.

When the former CEO of Burberry joined Apple in 2014, she was one if its most high-profile hires — and the company's only female senior executive. She was once rumored to be a possible successor to CEO Tim Cook. Ahrendts was the top paid executive at Apple for a time, and the highest paid CEO in the UK during her time at Burberry before that.

Ahrendts did not share where she would work next, only that she is leaving "for new personal and professional pursuits," according to a release from Apple.

She'll be replaced by Deirdre O'Brien, who has been with Apple for 30 years and is the current vice president of human resources. O'Brien will take on a new expanded role as the senior vice president of "retail and people."

Combining a human resources role with the head of retail could be a risky move for Apple. Retail has been a major strong point for the company and has helped distinguish it from competitors.

What will Angela Ahrendts’ departure mean for Apple’s retail business?
As Ms. Ahrendts departs Apple, the company continues to generate more sales per square foot than any other business in retail. Under her leadership, Apple sought to make its stores more entertaining and inviting places to visit. It was all part of Ms. Ahrendts’ strategy to recreate Apple’s locations as community hubs. The company even dropped the word "store" from its banner as part of the strategy.

She frequently spoke about associates in Apple’s stores being trained to not sell technology to customers, but to share with them how technology can be used to enrich their lives in various ways.

Today, Apple operates 506 physical locations around the globe as well as 35 online stores.

UK: Judges announced for IFSEC Global 'Security and Fire Influencers 2019' - starring Lord Toby Harris and NBA CSO Jerome Pickett
IFSEC Global has announced its judging panel for the 2019 edition of its Security and Fire Influencers, with Labour peer Lord Toby Harris and National Basketball Association (NBA) security chief Jerome Pickett starring.

Lord Harris has previously represented the Home Secretary in overseeing the Metropolitan Police’s counter-terror work. Subsequently a member of the Police Counter Terrorism Board, he has a keen interest in policing, cybersecurity and counter-terror.

Pickett, who is both NBA executive vice president and chief security officer, is an expert in crisis management, cyber investigations and critical infrastructure protection. He is currently also vice chair for the Commercial Facilities Sector Coordinating Council at the Department of Homeland Security, Office of Infrastructure Protection.

Submit your nominations for The IFSEC Global influencers in security and fire 2019 here. The 2019 influencers will be announced in the IFSEC Security Briefing in the early part of May 2019. The IFSEC International conference, Europe’s leading integrated security event, will be held June 18-20 at ExCeL London.

Why Your Next Intelligence Analyst Should Be a Workplace Violence Analyst
As in other parts of corporate security, intelligence trends are shaped by risk trends, and with organizations playing catch-up on cybersecurity, this has meant that intelligence analysis focusing on cyber threats has proliferated most rapidly in recent years as a new area of emphasis. Another security concern – workplace violence – not yet seen the same kind of intelligence evolution, and it is about time that it does. Security leaders should consider investing in analysts dedicated to workplace violence prevention and threat assessment for three major reasons: the issue is becoming a greater concern, the subject matter is becoming more complicated, and small programs are becoming bigger.

The Problem is Worsening
Workplace violence is one of the most pressing topics for employers today, and the raw, grim numbers suggest that devoting analysts to workplace violence prevention may be just as important as having them focus on political instability, terrorism, natural disasters or travel risk broadly. In 2017, the U.S. Bureau of Labor Statistics recorded 458 workplace homicides, of which more than 75 percent were shootings; every year since 2013 has seen an increase in the number of such deaths. Suicides, meanwhile, are also at historically high levels. 2016 saw 291 workplace suicides in the U.S., the highest number since 1992.

The Discipline is Formalizing
Another reason to add analysts to workplace violence prevention programs is that the discipline is becoming both more sophisticated and nuanced, requiring the need for multiple individuals who hold a specialized subject-matter expertise. The work done by organizations such as the Association of Threat Assessment Professionals (ATAP) – composed of multi-disciplinary researchers who seek to prevent targeted and mass violence – has been part of the shift.

The Programs are Expanding
Workplace violence and threat assessment programs are also expanding in scope and size, providing yet another opportunity for analysts to step in. To take one example, it is now a best practice to create threat assessment teams composed of multiple stakeholders outside of security, including Legal, HR, IT and other potential units. These teams allow for information-sharing and joint threat evaluation, but they are often missing consistent and daily program coordination, an area that could be taken over by an analyst.

Walmart's practice of locking up black beauty products at some stores raises complaints
A Walmart store on Long Island, New York became the latest location of the retail giant to be accused of racial discrimination for keeping African-American beauty and hair care products in a locked, glass case.

After complaints — including one from a customer who alleged she had to wait for a store associate to unlock a product she wanted — the store in Riverhead has taken the items out of the locked case.

The company has been the subject of similar complaints in Virginia and California, where a woman filed a lawsuit against it last year.

In New York, Walmart initially defended its decision to lock up black hair care products at the Riverhead store, claiming it was data-driven.

“We’re sensitive to this situation and also understand, like other retailers, that some products such as electronics, automotive, cosmetics and other personal care products are subject to additional security,” the company said in a statement Jan. 31.

Walmart also said in the statement and in an interview with NBC News on Tuesday that it does not tolerate discrimination of any kind at its stores.

Fort Myers, FL: City Council Considers Enforcing Mandate Requiring Security Guards at Convenience Stores
Fort Myers City Council is considering the enforcement of a city ordinance that could prevent tragedies like the Jan. 23 Sebring Bank shooting from occurring in Fort Myers. The bank shooting, which took place at a Sun Trust bank in Sebring, Fla., left five dead.

According to Wink News, the council has begun discussion of enforcing a city ordinance requiring security guard presence at convenience stores. The ordinance is in place, but is not being enforced at this time. The council has also considered applying the ordinance, which currently only covers convenience stores, to other buildings, like apartment complexes.

To mitigate security costs for taxpayers, Councilman Johnny Streets suggested that the city reach out to larger corporations like Publix to see if they will hire security guards for their local stores and parking lots.

Philly, NJ push back against the cashless trend
If you’re an Amazon Go fan, the future may not always be sunny in Philadelphia. The city’s Law and Government Committee approved a bill by 4-1 in a hearing yesterday that would ban most cashless stores in the city and also charge fines of up to $2,000 for retailers that charge premiums for cash purchases. The legislation still needs to be approved by the full city council, but that could happen as early as Feb. 14. A similar law that would regulate all stores New Jersey passed that state’s legislature and only awaits signature by Governor Phil Murphy.

Most shoppers are still leery of buying their groceries online.
But delivery in the US is set to ‘explode’

In the U.S., a mere 3 percent of grocery spending takes place online today. Americans haven’t been as quick to jump on board with placing their grocery orders from their computers or smartphones, especially when compared with markets like the U.K. and South Korea, where online grocery penetration can be as high as 15 percent.

“We’ve been early adopters in this country in almost every other retail category,” Bain & Co. partner Stephen Caine said. “We know online grocery will explode at some point.”

Sears, Kmart employees to bankruptcy judge:
Don't let Sears 'be a pawn in Lampert's game'

A group of current and former employees of Sears Holdings exhorted a federal bankruptcy judge to meet with them and force the retailer to make concessions as it pursues a last-minute deal to save itself in shrunken form. The employees, who have organized their campaign through an action group called Rise Up Retail, sent a letter to U.S. Bankruptcy Judge Robert Drain asking him to take steps to protect their interests.

The employee group said creditors' accusations, including allegations that Lampert schemed to "steal" key Sears assets through a complex series of financial transactions, "are compelling."

"For the sake of our jobs, our coworkers, our communities, and our families, we want Sears Holdings to succeed, not be a pawn in Lampert’s game," the employees wrote. "The reality, as we know from our lived experience, is that Lampert has been putting the company through the longest liquidation in retail history. If he regains control of Sears, he will merely continue that slow burn."

Fullbeauty breaks the record for fastest US bankruptcy - Less than 24 hours
Fullbeauty Brands Inc., the women’s plus-size retailer, set a record for the fastest U.S. corporate bankruptcy after taking less than 24 hours to win court approval for its plan to restructure the company. The previous record for the fastest Chapter 11 process is held by Blue Bird Body Co., which exited bankruptcy in 2006 in less than two days, based on the time between the bankruptcy filing and the judge’s verbal approval for the plan.

Director, Global Partner & Fraud Ops for eBay - based in Austin, TX & Draper, UT
As a key member of the Global Fraud Operations leadership team, you will be responsible for the following:
● Own the day to day operations and oversight of multiple global teams responsible for identifying high risk selling and buying behavior along with servicing customers impacted by fraudulent activity
● You will set performance goals for quality and efficiency linked directly to overall company performance.
● Develop roadmap and execution plan to deliver required performance against these goals
● Hire, mentor and develop current and future Operations leaders
● Ensure quality service and effective operations support to follow all regulatory, internal compliance, and risk deliverables

NRF: State of the Union Response

RILA: State of the Union Response

Charlotte Russe plans for full chain liquidation if no buyer emerges

Panera’s pay-what-you-can experiment ends

Quarterly Results
Boot Barn Q3 comp's up 9.2%, net sales up 13%
The Container Store Q3 comp's down 0.8%, net retail sales up 0.5%

All the News - One Place - One Source - One Time
The D&D Daily respects your time
and doesn't filter retail's reality

The Hump Day 'Big Hump'

Over 59K Data Breaches Reported in EU Under GDPR
91 reported fines imposed since the regulation went into effect last May

The General Data Protection Regulation (GDPR) officially went into effect across the European Union on May 25, 2018. Since then, more than 59,000 personal breaches have been reported to regulators.

New data breach notification laws have "fundamentally changed" the risk profile of businesses hit with data breaches, reports global law firm DLA Piper. Breaches likely to cause harm to individuals affected must be reported. Failure to comply can cost fines up to €10 million ($11.4 million) or up to 2% of the firm's global annual turnover for the previous financial year – whichever is higher.

In the eight months since GDPR has been applied, 91 reported fines have been imposed. Not all were for personal data breaches. The highest to date was a €50 million ($57 million) fine imposed on Google related to processing personal data for advertising without valid authorization. A German company was fined €20,000 ($22,810) for failing to hash employee passwords, which led to a security breach.

Pentesters breach 92 percent of companies, report claims
Failure to protect web apps with firewalls, failure to patch systems, and the use of insecure WiFi networks deemed primary causes.

In a report published today summarizing its penetration testing activity for the year 2018, cyber-security firm Positive Technologies claimed that its researchers breached external perimeters and gained access to companies' internal networks in 92 percent of all penetration tests carried out last year.

The company put most of these successful tests on vulnerabilities in the source code of externally-facing web applications, which were deemed the most vulnerable component in companies' IT infrastructure.

Report: Fraud Attempts on Companies Have Increased, But Losses Have Not
According to a new report from Bottomline Technologies, more organizations have experienced some kind of fraud or fraud attempt, but losses were about the same as the previous year. This means that some of this fraud turned out to be ineffective, or that the average losses had declined.

This development -
more fraud but not more loss as a result
- actually proved the same with little regard to the vehicle. Check, card, and ACH fraud, even ransomware or full-on system intrusion hacking, all proved to be happening more often, but not getting any more out of the increased efforts. Better yet, there’s been more spending on security, as well as a clear sense that security controls have gotten stronger.

Among the respondents, 88 percent revealed they had audit trails of activity, 62 percent have alerts for unusual behavior taking place in the system, and 29 percent have alarms in place for those activities that need supervisory deactivation. Yet only 48 percent of the total respondents have actually implemented any one of these measures; these percentages are a reflection of those who put the tools in question in play.

Gmail 'Dot' Feature Exploited to Commit Credit Fraud, BEC Scams
Gmail offers a nifty “dot” feature which redirects all emails to the same account in case users have mistakenly added a dot or a period in the recipient's email address. But cybercriminals are exploiting the same feature to commit crimes such as filing fake tax returns, availing financial benefits from government agencies, extending the trial period of online services, and credit fraud among others. As per a report, the bad actors have been exploiting the feature to commit a diverse array of scams since early 2018.

The Gmail dot feature fraud, that was discovered by security firm Agari and was first reported by Axios, was
primarily employed to commit BEC (Business Email Compromise) scams.

Gmail now lets you send self-destructing 'confidential mode' emails from your phone

Spotlight on Intellicheck

Applied Recognition and Intellicheck Identity Authentication Join Forces to Curb Identity Fraud & Boost Fraud Prevention

Applied Recognition and Intellicheck have formed a new partnership to advance digital identity authentication. The two companies will incorporate one another’s technology into each partner’s respective product offerings, combining barcoded identity authentication with facial recognition. The combined, comprehensive technology solutions will heighten identity theft protection, curbing fraudsters ability to perpetrate retail and financial fraud.

This is an important development for loss prevention professionals. Why? The answer lies in the data. Every 88 seconds somebody’s identity is stolen. Losses associated with identity fraud amounted to $16.8 billion last year. With the surge in incidents of identity fraud and data breaches expected to continue in 2019, the risk to retail remains critical. Retailers of every size stand to face a continued rise in costs and losses. Fraudsters continue to profit at your expense from using fraudulently obtained personally identifiable information to open store accounts, obtain credit cards and take over accounts.

Intellicheck CEO Bryan Lewis summed up what this new partnership means. “Our combined technology solutions provide robust fraud protection at a critical juncture. The ongoing rise in data breaches that have compromised the personal identification information of millions of individuals have led to a dramatic increase in identity theft and fraud. In an increasingly mobile and online world, to protect the consumer you must first establish that they have a valid form of government issued ID and then confirm that the consumer is in control of that ID. This new partnership offers a much-needed dynamic solution that achieves both of these requirements in a manner that is at once both potent and seamless for the consumer,” said Lewis.

The combined technology solutions also take into account another critical reality for retailers. Ultimately, it’s all about the customer. Retailers will appreciate that consumers will experience a frictionless, engaging, user experience. The fraud prevention solutions will feature the user capturing the front and rear image of a barcoded photo ID and then a selfie, both taken using a mobile device’s camera. The submitted information will be rapidly analyzed bringing barcode authentication, optical character recognition (OCR) validation and scoring, together with a face-recognition-powered comparison of the selfie to the ID’s photo. Together, these tests quickly ensure a valid identity authentication.

Read More Here

Canadian Connections
Sponsored by Vector Security Network


'The Big Debate': Should LCBO liquor stores crack down on shoplifting?

9,000 Shoplifting Incidents at LCBO Stores Over Four and a Half Years
Thieves Stealing 'Millions of Dollars' in Liquor

As the Daily has reported in recent weeks, there have been thousands of reported shoplifting incidents at LCBO stores over the past four and a half years. Thieves are walking out with millions in liquor. According to the union representing the Crown corporation's frontline employees, "immediate action" is needed.

The approach to dealing with this issue is debated from both sides in the Toronto Star's 'Big Debate' Series. Read below for each perspective.

Should the LCBO crack down on shoplifting? No
By Stephen O'Keefe, President of Bottom Line Matters

Retailers are passionate about the need to create a safe work and shopping environment for employees and customers. They are also aware that theft and fraud eats away at margins, which could put them out of business.

Does that mean arresting every shoplifter is the right thing to do? Before answering with an absolute yes, let’s look at what that entails. Arresting shoplifters takes on a new set of challenges:

The robust training and certification requirements of hiring in-house.
The risk of litigation for any mistaken accusations made along the way.
The lack of timely police response.
The failure to successfully see cases through the court system because of case overload.
Finally, once again, the nature of safety first if the arrest becomes violent.

As policing resources become strained across the country, the need for legislative changes to allow retailers more power in Canada is imperative.

Additionally, as our criminal court system rightly places violent crimes at a higher level than shoplifting, alternatives are being explored, such as restorative justice and civil recovery, rather than just dropping cases from the system. This allows retailers to recuperate their financial losses directly from shoplifters. It would also ensure that only the most serious and repeat offenders are processed by the criminal justice system. Perhaps a special court system to process shoplifters is warranted?

One thing is clear, every retailer is concerned about employee safety and while some may frown upon the decisions made regarding shoplifting, they cannot dispute the fact that it is not a decision made frivolously, and safety first is the guiding principle.

Should the LCBO crack down on shoplifting? Yes
By Warren "Smokey" Thomas, President, Ontario Public Service Employees Union
Imagine seeing thieves wandering around your workplace, grabbing things off the shelves and getting away with it. Imagine the frustration of knowing that in many cases you can’t stop the thief nor are you allowed to intervene. It’s simply too dangerous. Imagine the potential of physical assault and verbal abuse. This is reality for many workers in LCBO retail outlets.

LCBO staff is the gold standard when it comes to social responsibility. Employees keep communities safe but more must be done. And it’s up to senior management and the government to step up to the plate and fulfil its statutory obligation to protect these workers.

It’s a critical health and safety issue and both LCBO management and the provincial government have an obligation to ensure staff are safe. It’s not a choice, it’s the law under The Occupational Health and Safety Act.

That’s why I am demanding the LCBO immediately sit down with our health and safety and leadership team to discuss our ideas to improve store safety. I am also calling for the formation and deployment of in-house security. The LCBO must also provide more consistent security in stores, particular those that are hardest hit by theft. Sporadic protection isn’t doing the job.

The illegal online marijuana market is raising security concerns among experts
As police continue to shut down illegal pot shops across the province, the online market continues to flourish in a multi-billion dollar illegal market. Just four days after Georigia Peach saw all it’s illegal marijuana dispensaries shut down, the store reminded it’s followers that they could still buy their weed on their website, one of many illegally-run sites. Statistics Canada reports that the illicit weed market is worth about $1.5 billion, nearly a quarter of total Canadian market.

Compared to the government-funded site, illegal online retailers offer cheaper prices but in turn leave consumers vulnerable to cyber threats, Police say, “they have no responsibility to take security seriously.” While they haven’t made any arrests yet, the OPP say tracking down those behind illegal weed sites is no different than other cyber crime.

Cannabis industry to be worth just $5 billion by 2021 amid flat rollout, high costs

Canada’s cannabis shortage could be over quicker than we thought, researcher says

Young “hackers” help Canada Cartage fight cargo theft
More than 600 students participated in 30-hour non-stop “hack-a-thon” event called DeltaHacks on Jan. 26-27. Participating businesses presented the hackers with challenges, and students then spent 24 hours developing technology solutions to the problem. The students worked all night in teams to build their solutions, which were then judged, and winners selected.

Canada Cartage participated as a sponsor and challenged the hackers to develop a theft prevention app that could provide an early warning, real-time alert to operations’ dispatchers that a theft may be in progress. Nineteen teams accepted the challenge and engineered a range of software and hardware solutions. They included using artificial intelligence, machine learning, neural networks, radio frequency ID tags, Internet of Things solutions, and mobile phone apps.

'The apocalypse hasn’t happened'
A year after Sears Canada, the mall is not dead

A year after the last Sears stores in Canada were finally shuttered, the picture is a lot less grim than anyone expected – and the future’s looking comparatively sparkly. “The apocalypse hasn’t happened,” said Diane Brisebois, president of the Retail Council of Canada (RCC), which recently released a study of the 30 biggest malls in the country.

While the loss of Sears hit the bottom line of mall owners, the country’s biggest malls are still a hive of activity, with all but a handful seeing sales rise in 2018, compared to 2017. Experts point to a variety of reasons, including that Sears had already been drifting away for a few years anyway – selling leases back to mall owners a handful at a time and simply not renewing others.

Other reasons the departure didn’t hit particularly hard? The mall business model has been evolving, and, well, Sears really hadn’t been a big draw in years anyway.

Study: Canadian retailers lag in a key area of omnichannel retail
Canada Lagging Behind World in BOPIS Services

According to “Omni-2000 Research: Canada,” a new study from order management software provider OrderDynamics, 31% of Canadian retailers offer buy-online-pickup-in-store (BOPIS) services to their customers. This lags behind 37.6% of global retailers who allow in-store pickup of online orders.

Canada Store Openings & Expansions

Former David’s Tea Head Launches Upscale Spice Brand with 1st Standalone Retail Unit
Ontario sticking to April 1 opening for first 25 pot shops
Vitasave Opens New Robson Street Flagship Store
Change Lingerie Continues Aggressive Canadian Expansion, Including Plans for 1st Alberta Stores

Consumer spending on track for worst year in decade

Walmart is using a Flipkart fashion brand to test expansion in Canada

Jean Machine Closes All Stores After Four Decades

Crackdown on ‘Fraudulent’ Olive Oil at Canadian Retailers Says Expert

Canada's Sunrise Records to buy UK's HMV; 100 Stores & 1,500 jobs saved

Tim Hortons co-founder, dead at 88

Ottawa: Police fatally shoot man seen walking into mall with small axe
Third deadly police shooting in three years

The man was involved in an altercation with officers outside Elmvale Acres Shopping Centre, after police were called to the area for a "suspicious incident" at 7:53 a.m., Ottawa police said. Audio from Broadcastify, an online service that provides access to emergency dispatch calls, indicates the man was seen walking into the mall holding a knife in his hand. After the shooting, he was taken to the Ottawa Hospital's Civic campus trauma unit, where he was pronounced dead. It's the third time someone has died after being shot by an Ottawa police officer in the last three years.

Toronto, ON: 2 men charged in connection with up to 50 alleged LCBO thefts
Toronto police say two men have been charged in connection with up to 50 different alleged thefts at LCBO stores. Police said they were called to an LCBO near Wilson Avenue and Dufferin Street on Jan. 16 with reports of a robbery. When officers arrived on the scene, they located two suspects in a vehicle, and after a brief pursuit, both of them were arrested. Police said that after further investigation, officers believe the suspects are connected to 50 alleged LCBO thefts, with the merchandise reported missing totalling a “substantial” value.

Mississauga, ON: Store Clerk Stops Robbery by Hitting Robber with Bananas
The owner of a convenience store is speaking out about an unusual incident that saw her fight off a would-be-robber with a bunch of bananas. Seungae Kim and her husband were minding their convenience store at Hurontario and John streets Saturday night when the incident occurred.

(Update) Vancouver, BC: Police officers cleared in shooting death during chaotic Canadian Tire robbery attempt

Toronto, ON: Knife-wielding man shot at c-store while chasing another man

Richmond, BC: Mounties’ two-day blitz on thieves nets 30 arrests

Halton Hills, ON: Two suspects leave Gucci store with $3,500 handbag

St. John's, NL: Woman steals credit cards, buys winning lottery ticket, gets arrested

Vernon, BC: Large sum of money stolen from grocery store

Lewisporte, NL: Armed pharmacy robbery earns man 9 years in prison


Robberies & Burglaries

Beauty Store - Edmonton, AB - Robbery
C-Store - Mississauga, ON - Robbery
Jewelry Store - Sudbury, ON - Armed Robbery
LCBO - Toronto, ON - Robbery
Liquor Store - Bonnyville, AB - Robbery
Liquor Store - Lockport, MB - Armed Robbery
Mobile Store - Edmonton, AB - Robbery
Unnamed Store - St. John's, NL - Armed Robbery
Variety Store - London, ON - Armed Robbery

Captis Intelligence specializes in developing highly sophisticated means of suspect identification. Their I-4 solution (Information, Intelligence, Investigation, and Identification) unifies situational awareness, geographic crime intelligence, social media investigation, criminal databases, access to, and secured information exchange portals for national retailers, neighboring businesses and law enforcement.

Dan Santell, CEO, Captis Intelligence, tells us what makes the I-4 platform so unique, how it's reduced theft rates in stores by 50%, and how it helped police solve a high-profile murder/robbery case within 72 hours.

Tom Meehan & Steve Sell -
CONTROLTEK - Quick Take 9

Steve Sell, VP of Global Sales & Marketing for CONTROLTEK, chats with Amber Bradley about some of the new solutions CONTROLTEK is rolling out this year, and then takes on the "Lightning Round", before Tom Meehan, Chief Strategy Officer & CISO - and famous author of the D&D Daily's "Tom's Tek Tip" column - crashes the party to share a little wisdom on business cards and LinkedIn.

Sponsored by The Zellman Group

Know Thy Fraudster: The Secret Life of an ATO Criminal
ATO methods are constantly changing as e-commerce merchants catch on to popular scams and devious fraudsters develop new approaches. To claim the upper hand in this vicious cycle, online retailers first need to know who ATO criminals are before they can figure out how to protect their customers and bottom lines from this growing avenue of attack.

What does an e-commerce fraudster actually look like, and how can they be caught?

They’re Specialists
Criminals are practical people running a business to generate revenue, so — similar to legitimate business people — they’re hyper-focused on ROI. That’s why in most cases, an ATO fraudster will attempt an attack, capitalize on it and repeat it if it was successful. In fact, Forter’s recent ATO whitepaper found that more than 80% of account takeovers are carried out by less than 10% of fraudsters targeting the site.

This is the case because fraudsters specialize at finding and exploiting certain vulnerabilities. For instance, fraudsters will often hack into existing and trusted accounts and go on to steal PII or use attached payment methods.

They’re Sophisticated
This tenacity means that criminals are always looking for loopholes that avoid the security systems in place. One way to do this is to use passwords stolen in data breaches to log into legitimate online accounts and fool antiquated fraud prevention systems, including manual reviewers, into thinking all is well.

They’re Efficient
Fraudsters who focus on ATO attacks know how to be efficient by launching attacks at scale. Entering stolen account information can be done quickly and effectively by programming automated bots to do the dirty work, and trawling for information to outwit security questions is easy when searching for keywords on social networks.

Protection against ATOs must also operate at any scale, or online retailers won’t be able to stop specialized, sneaky criminals from successfully committing fraud.

They’re Team Players
Fraudsters are often pictured as lone wolves executing nefarious activities alone from the safety of their basements, but 20-30% of ATOs are actually conducted by fraud rings. This is because there are so many ways online accounts can be exploited that ATO is particularly likely to be perpetrated by groups of criminals working together.

Fraud prevention systems must be extremely sensitive to connections between users in order to spot these fraud rings at work and shut them down — even when those concerned are doing their best to conceal their real devices, locations and intentions.

Knowing thy fraudster isn’t easy, and knowing thy customer has perplexed retailers for centuries, but both are essential for e-commerce companies looking to succeed in our increasingly digital world.

Amazon wins patent for package pickup on public buses

Abercrombie sues online retailers over counterfeits

Target Turns To eCommerce Merchants For A Millennial Edge

More than half of online retailers plan to change their ecommerce platforms this year

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent

ORC News
Sponsored by Auror

Sugar Land, TX: Thieves break inside First Colony Mall for 45 minutes
Fled with $18,000 in rare, high end shoes and clothing

Burglars made off with almost $18,000 in rare shoes and clothing from a Sugar Land barbershop that specializes in unique high-end sneakers. Sugar Land police responded to a burglary at the TDK Barbershop on Jan. 8. Masked thieves were in the First Colony Mall store for 45 minutes during their spree. There were no signs of forced entry and the case remains under investigation by detectives.

Warner Robins, GA: 3 Albany women steal $1,500 in items from Warner Robins stores
The three women confessed to stealing items from an Albany American Eagle, in addition to the Warner Robins TJ Maxx and Old Navy. Police say the stolen TJ Maxx items totaled $575, while the stolen Old Navy items totaled $1,066. Officers also found items in their possession from Academy Sports.

Davenport, IA: Couple accused of stealing $1,500 of merchandise from Menard’s
Gregory Bubenyak, 58, and Lyda Bubenyak, 43, were charged Feb. 5 with second-degree theft. According to the arrest affidavit, the two allegedly placed more than $1,500 worth of items into a garbage can, then placed the can near the rear exit of the facility near the lumber yard. The pair then made a cheap purchase in order to gain access to the area in which they stashed the merchandise. They placed the garbage can in their vehicle and drove away. No other items were recovered.

Duluth, GA: Police looking for vacuum, electronics shoplifter
Police are looking for this shoplifter, who they say targeted a Duluth electronics store in late December and recently struck again, this time snatching two “high-end” vacuums from a Dacula department store.

Menomonee Falls, WI: Milwaukee woman charged with stealing hundreds from JCPenney
Jennifer Olivarez, 35, has been charged with retail theft and bail jumping after she was allegedly caught leaving JC Penney, in Menomonee Falls, with $648 worth of unpaid clothing items on Jan. 30.

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Shootings & Deaths

Fort Worth, TX: 16-year-old boy dies in shooting outside C- store
A 16-year-old boy was killed in a shooting in the parking lot of a Far East Fort Worth convenience store Tuesday night, police said. Police discovered Keondurick Glasco-Young around 8:15 p.m. on Meadowbrook Boulevard. He was taken to an area hospital and pronounced dead at 9:09 p.m. No information about suspects, who left the scene before police arrived, is available.

Cleveland, OH: C- store employee killed after shootout with robbery suspect
It happened Tuesday night at the In & Out Drive-Thru Beverage store in the 800 block of Lakeview Road. Police say two armed suspects entered the store as part of a robbery attempt while three other men were working inside. One worker, identified as a 33-year-old man, exchanged gunfire with one of the suspects and both were shot. The two suspects fled and one, identified as 18-year-old Andre McKelvey, was arrested on Kimberly Avenue. He was taken to University Hospitals with a gunshot wound to the neck. The store employee was also taken to University Hospitals, where he died from a gunshot wound to the head. The two other store workers were not hurt.

Portland, OR: Police Chase of C- Store Murder suspect closes portion of-84
The chase that started in Vancouver around 7:30 p.m. ended with gunfire around 8 p.m. in Portland. Police say they attempted to pull over a vehicle carrying Erkinson K. Bossy, 23, a suspect in the January killing of Kelso convenience store clerk Kayla Chapman. Bossy was arrested at the chase’s conclusion.

Easley, FL: 2 charged in shooting death of C-store clerk
Two arrests have been made in the shooting death of an Easley convenience store clerk. The two individuals were arrested Tuesday evening, according to a statement from the Easley Police Department. Their identities have not yet been released. Stacey Regina Branham, 49, of Weeping Willow Road, was a store clerk at B Pam's Food Mart. She was shot and killed during a robbery at the convenience store on Dec. 14, 2018. Branham died from a single gunshot wound, according to Pickens County Coroner Kandy Kelley.

Update - Hoover, AL: AG rules Hoover Police officer justified in fatal Thanksgiving Galleria mall shooting
The fatal shooting of E.J. Bradford by a Hoover Police Officer was "justified and not criminal," state officials announced Tuesday. E.J. Bradford was fatally shot last Thanksgiving at the Riverchase Galleria by a uniformed Hoover police officer working security for the mall. The officer was responding to reports of shots fired at the mall and authorities inaccurately identified Bradford as the shooting suspect that left 18-year-old Brian Wilson and a 12-year-old girl injured.

According to the Attorney General's report, Bradford's shooting happened "approximately five seconds" after the initial gunshots. The officer mistakenly believed Bradford fired the shots and "shot and killed Emantic (“E.J.”) Bradford, Jr., a 21-year-old male who was running toward the initial shooter and victim with a firearm visibly in hand."

Robberies, Incidents & Thefts

San Antonio, TX: Woman armed with knife robs North Side Target store
The robbery occurred just before 7:30 p.m. on Feb. 2 at a Target retail store in the 740 block of Northwest Loop 410. According to police, a woman entered the store and began collecting items with the intent to shoplift. As the woman was walking out of the store, police said, she was confonted by a clerk who wanted to get the items back. Police said the woman then lifted her shirt and showed off a knife just before fleeing the location.

Pinellas Pines, FL: Shoplifting suspect arrested after ‘pepper spraying’ Walmart employee
Police say when the loss prevention officer tried to talk to the man, he was sprayed in the face with a substance inside a black canister. After spraying the employee, the suspect ran out of the store just as police were arriving.

Louisville, KY: Former armored truck driver indicted on theft of $900K

Laredo, TX: Pawn Shop employee charged with Theft following false report Robbery and Assault

Prattville, AL: Ex-police officer convicted of theft accused of shoplifting at Walmart

San Francisco, CA: Marijuana delivery business proving to be target for thieves in East Bay

Santa Ana, CA: Macy’s Shoplifter who pulled a knife on LP, arrested and charged with Robbery and Assault with a Deadly Weapon


Hattiesburg, MS: Man Convicted of Killing Another Man at a C-Store; sentenced to Life
The Hattiesburg American reported a jury in Hattiesburg deliberated for three hours before finding 26-year-old Andre Baker guilty of first-degree murder in the death of 46-year-old Madison Sims. Judge Mark Weathers sentenced Baker to life in prison. Baker apologized to Sims' family after he was sentenced.

Polk County, MO: The first of 4 defendants in a Bolivar Walmart theft of $920 in jewelry and a Restaurant Armed Robbery case reached a plea deal


Robberies and Burglaries
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Scarsdale Security Systems

C-Store – Laredo, TX – Armed Robbery
C-Store – Franklin County, WA - Burglary
C-Store – Fresno, CA – Armed Robbery/ clerk shot, wounded
C-Store – Dorchester, MA – Armed Robbery
C-Store – Erie, PA – Burglary
C-Store – Johnsonville, SC – Burglary
Cash Advance – Lansing, MI – Armed Robbery
Gas Station – University Heights, OH – Armed Robbery
Gas Station – Pasadena, TX – Armed Robbery
Gun Store – Springfield, GA – Burglary
Hair Salon – New Lenox, IL – Burglary
Hardware Store - Myrtle, MO – Burglary
Liquor Store – Creola, AL – Armed Robbery
Nail Salon - Hillsborough County, FL – Burglary
Pawn Shop – Spring, TX – Burglary
Pawn Shop – Laredo, TX – Robbery
Restaurant- New Lenox, IL – Burglary
Restaurant - Hillsborough County, FL – Burglary
Restaurant - Franklin County, WA – Burglary
Restaurant – Metter, GA – Armed Robbery
Restaurant – Phoenix, AZ – Armed Robbery
Restaurant – New Orleans, LA – Robbery
Tobacco – Livingston, TN – Armed Robbery
Tobacco – Madison, WI – Armed Robbery

Daily Totals:
13 robberies
11 burglaries
1 shooting
0 killings


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