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Williams named Vice President, Loss Prevention for Variety Wholesalers, Inc.
Lance was previously the Chief Operations Officer for Bee Haven Trading LLC
before taking this new role. He'd held other loss prevention roles in his over
30 years in the industry including Vice President of Loss Prevention for Big
Lots, Director of Loss Prevention for Value City, and Loss Prevention Manager
for Gold Circle Stores. He earned his Bachelors of Arts degree in Criminal
Justice from The Ohio State University. Congratulations Lance!
Submit Your New Corporate
or New Position
Sponsored by WG Security Products, Inc.
RILA Panel Discussion Takes on Added Significance
in Wake of New CEC Lawsuit
Indiana Attorney General Agrees to Being Panelist
in Two Sessions
Statement from the National Association for Shoplifting
We write in response to the
suit filed against CEC
and its participating retailers yesterday that seizes
on the California Superior Court's earlier finding of extortion based on CA
regard to or comment on the guilt or innocence of any party, the National
Association for Shoplifting Prevention (NASP) views this lawsuit as yet another
challenge to retailers' efforts to address a community-wide burden that they
are, by and large, left to shoulder on their own in jurisdictions around the
country and especially in California post-Prop 47.
Moreover, as an organization whose mission and focus is offender accountability
and education, NASP is particularly troubled to note that, once again, this suit
discounts (and thus excuses) any role or responsibility on the part of the
alleged offenders. The suit misleadingly refers to alleged offenders as "Extortion Targets" in another example of the role reversal that paints
retailers as villains rather than victims.
More Complaints at Corporate Hotlines Prove
More claims by whistleblowers are proving true when companies look into the
issues raised, and fewer tipsters are telling their employers they faced
retaliation, according to research released Tuesday that draws on data from
thousands of companies.
Forty-four percent of the 900,000 claims included in a benchmarking report on
the use of employee hotlines proved correct, said Navex Global, a provider of
ethics and compliance software and services. That compares with a median rate of
substantiation of 40% in 2016.
Data from almost 2,400 companies whose hotlines received 10 or more complaints
was included in the results, the firm said.
"The increase in substantiated reports is notable and is an indication of
maturing programs," said Carrie Penman, chief compliance office and senior vice
president for advisory services at Navex Global. "Higher-quality, more
actionable reports are coming into hotlines and other reporting channels, which
in turn allows for more thorough investigations." wsj.com
Third Week Returns Articles Appearing - In
Chicago and even down to Bristol, VA
Retailers are keeping closer tabs on returns. Here's what that means for
But now some retailers are using third-party firms, like The Retail Equation (TRE),
to keep tabs on customers' returns, limiting the amount of returns they can do.
The reasoning behind it: Retailers are trying to stem the tide that is
merchandise return fraud/abuse (returns or exchanges of stolen merchandise to
secure cash or purchase products and use them without intending to keep them),
which accounted for an estimated $22.8 billion in retail losses in 2017.
He Said/She Said Harassment Cases: Who's Telling
Sometimes determining whom to believe is a judgment call
HR must decide who is being more credible in harassment investigations when each
side says the other is lying. Open-ended questions can help, according to
Jeanine Gozdecki, an attorney with Midwest-based Barnes & Thornburg. Neutral
investigators, timely questioning and a culture that encourages the reporting of
incidents also are key to conducting accurate inquiries.
Open-Ended Inquiries "One of the mistakes to avoid when doing the
investigation is to lead with the conclusory sentence, 'A, were you sexually
harassed by B?' or 'B, did you sexually harass A?' " she noted. The answer to
the first will be yes, and the answer to the second will be no. This will lead
to a stalemate. So the approach has to be different, she observed.
Questions to the complainer usually begin with open-ended inquiries about the
work environment, the context of the allegations and the relationships-to have a
better understanding of the environment in which something occurred, Gozdecki
said. Questions could include:
● Who might have seen the interaction?
● Whom did she or he tell about it?
● Why was it uncomfortable?
● Did she or he say anything? What? To whom?
Fish traceability systems needed to fight world-wide fraud
20% of All Fish is Mislabeled - Intentional Fraud
An "effective science-based fish traceability system" is needed in order to
combat the "widespread" and "serious" problem of food fraud in the fisheries
sector, the United Nations has said.
In a new
report, which presents evidence highlighting the scale and "serious
consequences" of fraud in the fish sector, the United Nations (UN) Food and
Agricultural Organization (FAO) notes that while combating fish fraud is a
"complex task" there is a need to implement strengthened regulatory and
authenticity testing systems that can also identify potential sources of fish
fraud in supply chains and introduce measures to minimise the risks.
The fisheries and aquaculture sectors are recognised as among the most
vulnerable sectors to food fraud. In 2016, a major report by Oceana that
reviewed more than 200 published studies on fish fraud from 55 countries
worldwide found that, on average, 20% of all fish in the retail and catering
sectors was mislabeled world-wide. According to the FAO report, the most
common type of fish fraud involves intentional mislabeling and species
China takes the lead in pioneering retail
The future of retail in the world's leading economies is increasingly expected
to be not online shopping, but a melding of e-commerce and physical stores. And
Chinese Big Tech appears to be in the vanguard of how to pull this off. The
research firm Sanford Bernstein calls it the "digitization of retail."
Amazon Go arrived about five months after the appearance of such stores in
tens of thousands of shoppers have already tried them out. They are part of
a dizzying transformation in which Chinese internet giants led by Alibaba are
becoming online-offline behemoths, investing in or acquiring some 30 physical
retailers in the nation since the fall, according to Sanford Bernstein.
"Whoever gets their online and offline stories right will become a
gravitational black hole sucking up everybody else."
There Will Be Blood
3 sectors that could fall as online marketplaces rise
From Amazon to Alibaba, marketplaces are helping drive e-commerce sellers to new
heights even as department stores battle for relevance. As in any market shift,
some will prosper and others fall by the wayside, and the new marketplace
paradigm is no exception.
Convenience is Amazon's battlefield - and blood is being spilled by just
about every retailer in the U.S. that tries to compete. As with every war,
there will be victors and there will be casualties - it's just a question of
which side of the river you land on.
"You could write the same story every day," Lauren Freedman, senior vice
president of digital strategy at Astound Commerce, told Retail Dive. "It's us
And if fighting Amazon is anything, it's not equitable. Here's who could get
hurt the most as online marketplaces rise to the top of the retail food chain.
1 - Department stores Amazon is gunning for this group's core specialty:
apparel. The e-tailer has been growing its fashion business as well, with a
study this January showing that over half of apparel customers shop on Amazon.
"In theory, many mass-market retailers selling other companies' brands are
2 - Off-price retailers Despite their success - especially against online
marketplaces - the off-price sector could be headed for trouble as players like
Amazon and eBay continue to grow. "That price point, above the true second
hand but below traditional retail, stands to lose the most from the marketplace
concept. If I'm willing to do the hunt, I'm heading online."
3 - Specialty big box stores The range of specialty big box stores
impacted by online marketplaces stretches from beauty and sports to electronics
and tools. In essence, if there's a commodity item being sold, Amazon is in
the game and unless you're Best Buy and have managed to build an environment
around helpful store associates, you're in trouble.
Theranos Lays Off Most Of Its Workforce
UK's high streets suffered 5,855 store closures
in 2017, more than in any year since 2010
Retail defaults hit an all-time high in early
Sprint and T-Mobile are reportedly talking about
Levi Strauss Q1 net revenues up 22% ( they do not break out their 2,000+ stores)
All the News - One Place - One Source - One
The D&D Daily respects your time
and doesn't filter retail's reality
Spotlight on Nedap
The Evolution of "Saving the Sale" and
What It Means Today |
Part 1 of 3
Vice President & General Manager, Nedap Retail
Reflecting upon recent conversations I’ve had with Loss Prevention (LP) leaders,
I have noticed an interesting shift in the way inventory shortage, or shrinkage,
is being talked about. Over the many years I have been in the retail loss
prevention industry, I have seen the focus of loss prevention leaders volley
from one thing to the next. Robberies, employee theft, shoplifting and Organized
Retail Crime (ORC) are still some of the most commonly talked about LP issues.
However, these discussions are no longer solely focused on how these issues
impact shrinkage. Most recently, these discussions focus on how these issues
impact sales. After all, retailers cannot sell off empty shelves.
“Save the Sale” started to surface in 2009, but it has recently gained ever
more momentum. Loss Prevention executives from retailers of all kinds are being
charged with “Saving the Sale” in all areas of their focus.
Over the next few weeks, I’ll be publishing a
series on how Saving the Sale affects you and how you can help your
organizations “Save the Sale.” Here’s the first two critical points to saving
Sale Means Real-Time Access to Inventory
Retailers like Macy’s and The Children’s Place are still hot on
‘omnichannel retail,’ which is the term used to describe how retailers connect
online and offline shopping behaviors. In a recent article in
Forbes Magazine, Macy’s Executive Chairman, Terry Lundgren, stated that
Macy’s is continuing to see serious growth in the area of “buy online, pick up
in store” (BOPUS). He believes “physical stores are not going away,” and that,
“customers will always want the option of coming into the store to try on jeans
instead of buying three different sizes online.”
In this same article, Jane Elfers, CEO of The Children’s Place, stated her
organization is also making a “big move towards digital and employing a lot of
the omnichannel use cases like BOPUS and ‘Save the Sale.’” The article goes on
to acknowledge that ‘Save the Sale’ requires store associates to have the
ability to access real-time inventory across the network of stores, and that
this inventory access enables store associates to keep customers from walking
away from a purchase by finding their desired item online or at another store
location with ease.
Failing to Save the Sale
People rarely consider that sales directly impacts reported shrinkage
percentages. The most successful loss prevention executives understand that when
sales are up, shrinkage often decreases. Conversely, when sales are soft, the
reported shrinkage percentage often increases. This is because shrinkage is
typically reported as a percent-to-sales. This is calculated by dividing the
total dollar amount of inventory shortage by the total sales. For example, if a
retailer that does $3 million/year in sales takes inventory and determines
$100,000 of inventory is unaccounted for, they simply divide $100,000 by the
$3,000,000 and report a 3.33% shrinkage rate.
This means that if the inventory shortage of $100,000 stays the same, but sales
increase to $3.2 million/year, their reported shrinkage rate decreases 20 basis
points to 3.13. Conversely, if sales decrease to $2.8 million, their reported
shrinkage rate would increase by 24 basis points to 3.57%. This is partly why
retail’s classic saying – “Sales cures all ills” – has stood the test of time.
Stay tuned for the next
in the series, “Seamlessly Saving the Sale”...
Retailers Discuss the Benefits of RFID
Representatives from Lids, Stadium AB and Capgemini will participate in a
panel hosted by SML at RFID Journal LIVE! 2018
RFID Journal announced today that key leaders from the retail industry will
discuss the benefits they are achieving from using radio frequency
identification (RFID) technology, at this year's
RFID Journal LIVE!
conference and exhibition, which will being held this week at the Orange County
Convention Center, located in Orlando, Fla. The session will provide an
opportunity for retailers and brand owners to hear first-hand about the most
important deployments in these sectors, and to find the solutions that meet
their business needs.
Organized Crime is Booming
Cyber criminals earn up to $2m a year, study shows
Academic study reveals just how lucrative cyber crime can be, with top-level
cyber criminals out-earning government leaders and university graduates
The highest-earning cyber criminals are making up to $2m (1.4m UK pounds) a
year, almost as much as a
FTSE250 CEO, according to a study commissioned by virtualisation-based
security firm Bromium.
Mid-level cyber criminals make up to $900,000 (639,000 UK pounds), which is more
than double the
president's salary, while entry-level cyber criminals make about $42,000
(30,000 UK pounds), which is significantly more than the average
UK graduate, the research noted.
The findings on how much cyber criminals earn from their illegal activities and
what they spend their profits on are part of an 11-month study into the macro
economics of cyber crime and how the various elements link together.
The report highlights how cyber crime has become a booming economy, and
reveals cyber criminal links to drug production, human trafficking and even
The use of ransomware, crime-as-a-service, data theft, illicit online
marketplaces and trade secret/IP theft are helping cyber criminals generate huge
revenues with relative ease, the report said.
The research also revealed that there are large organizations in the
burgeoning cyber crime economy that closely match the structures and
business plans of companies such as Uber, AirBnB, Facebook, Twitter and WhatsApp.
These platform owners are acting more like service providers than criminals,
leading to a shift from those who commit crime to those who enable and profit
from it, the report said.
"Cyber criminals are rarely caught and convicted because they are virtually
invisible. As criminals further monetise their business, allowing anyone to
buy pre-packaged malware or hire hackers on demand, the ability to catch the
kingpins becomes even more challenging."
Mobile phishing a growing threat, warns report
Phishing on mobile devices is a growing threat to business as attacks move
beyond email to text messages and apps
The rate at which enterprise users are falling for phishing attacks on mobiles
has increased 85% every year since 2011, research by mobile security firm
Mobile users who clicked on a mobile phishing link did so an average of six
times per year, the data shows. The report is based on analysis of anonymous
data from more than 67 million mobile devices protected by Lookout since 2011.
Mobile devices are becoming a popular target for phishing attacks, the report
said, because they are connected outside traditional firewalls, they typically
lack endpoint security controls, they access a variety of messaging platforms,
they hold a huge amount of personal and corporate data, and it is difficult to
see the destination of links on mobile devices.
'BEC' Email Compromise Scams Show No Signs of
Business email compromise scams are evolving into new areas and levels of
sophistication, making them difficult to detect, says AFP.
Forged checks or stolen corporate cards are still the most popular means of
attack by payment scammers, but another method - email compromise - is rising in
Email compromise scams are now the tip of the spear driving a rise in
payments fraud activity, according to a report released on Tuesday by the
Association for Financial Professionals.
In AFP's survey of 700 treasury and finance professionals, 77% of
organizations said they experienced attempted or actual business email
compromise (BEC) scams in 2017.
The Internet Crime Complaint Center actually identifies
five kinds of BEC scams: bogus invoice, CEO fraud, account compromise,
attorney impersonation, and data theft.
About 54% of BEC scams last year targeted wire transfers, said AFP's survey
respondents, followed by checks at 34%. The prevalence of BEC scams has actually
driven up the incidence of wire transfer fraud, according to AFP, which more
than tripled from 2014 to 2017.
An additional 9% this year indicated that their companies were "actively in the
process of determining what measures they need to have in place to prevent BEC."
A greater share of organizations with annual revenue of more than $1 billion and
with more than 100 payment accounts were financially impacted by BEC scams:
according to AFP, 23% of respondents from this group reported their companies
incurred a loss of more than $1 million as a result of a BEC scam in 2017.
How to Predict Insider Fraud
CMU CERT Researcher Randy Trzeciak on the Power and Promise of Emerging
insider threat researcher Randy Trzeciak looks at artificial intelligence
and machine learning, he sees the potential for technology to help organizations
predict potentially dangerous insider behavior - not just respond to it.
In a video interview at Information Security Media Group's recent
New York City Fraud Summit, Trzeciak, director of the CERT Insider Threat
Center at Carnegie Mellon University, talks about:
● The center's latest research on the insider threat;
● The promise of artificial intelligence and machine learning;
● How transaction analysis can help tell the story about insider fraud.
Trzeciak heads a team focusing on insider threat research, threat analysis and
modeling, assessments and training. He has more than 20 years of experience in
software engineering, focusing on database design, development and maintenance.
In addition to his role with CERT, he is an adjunct professor at Carnegie
Mellon's Heinz College, Graduate School of Information Systems and Management.
Web security down to good risk management
Apps Open Up the Enterprise Perimeter - Increasing Attack Surface
Organizations today focus on being fast, flexible and fit for business in the
digitally enabled world. They have to meet the needs of customers, whose
expectations grow higher as technology advances, as well as find optimum ways to
work with multiple partners and suppliers.
But while the internet, mobile and cloud technologies have transformed the way
in which most of us are able to operate, they have also increased the attack
surface of previously restricted internal networks; in other words, they have
opened up corporate systems to outside threats.
To be competitive, businesses need their applications to talk to the world
outside the enterprise perimeter, so battening down the hatches completely is no
longer an option. As a result, they are redefining the balance between
acceptable enterprise risk and adoption of technologies that facilitate business
Operating in this connected environment requires organizations to understand how
much of their critical application infrastructure is externally exposed or
directly accessible. From there, the right security architecture can be defined
and baked into networks, applications and business culture so that external
users can communicate with the internal applications as required without
compromising enterprise security.
UK to launch crackdown on dark web with more
Sponsored by Vector Security Network
Canada's Mandatory Privacy Breach Reporting Requirements coming into force
November 1, 2018
As of November 1, 2018, organizations across Canada subject to the
Personal Information Protection and Electronic Documents Act (PIPEDA) will be
required to provide notice of certain privacy breaches.
PIPEDA will require organizations to provide certain notifications of a breach
when it is reasonable to believe that the breach creates a real risk of
significant harm to the individual. In particular:
Organizations will be required to report to the Privacy Commissioner of Canada
any breach of security safeguards involving personal information under its
control, if it is reasonable to believe the breach creates a real risk of
significant harm to an individual;
Organizations will be required to notify individuals any breach of security
safeguards involving personal information under its control, if it is reasonable
to believe the breach creates a real risk of significant harm to an individual,
unless such notification is prohibited by law; and
Organizations may have to notify other organizations if they may be able to
reduce the risk of harm.
The form and content of the required notices will be set out in regulation.
Canada has proffered draft regulations, however, no final regulations have been
announced. You can read our article on the draft regulations
Ports Riddled With Organized Crime & Cargo Theft
Canada Port Authorities need a new culture of security
Last month, Transport Minister Marc Garneau announced that Transport Canada will
undertake a review of Canada Port Authorities. The study will focus on making
the ports more innovative and competitive in a global context, but will also
consider safety, security, port governance and community sustainability.
It's not clear how much economic benefit the government is prepared to forgo to
ensure ports are safe and secure. Despite the government rhetoric, without a
more deliberate effort to enhance safety and security at ports, important
vulnerabilities will go unaddressed.
Seaports are critical hubs in the global supply chain; 90 per cent of the
world's goods are transported by sea with more than 70 per cent shipped as
Our emphasis on efficiency, however, often overlooks security issues. In
2007, the Senate observed that Canada's ports are "riddled" with organized crime
and nobody seems to be doing much about it; these problems, the report said,
are typically shrugged off as the cost of doing business.
Seaport security gets less attention and funding than airport security, yet the
challenges are arguably just as daunting. Security threats range from those that
capture the public's attention, such as terrorism, drug smuggling and people
trafficking, to those that have perhaps more serious business implications,
such as cargo theft and cybercrimes, to the more mundane and probable, such as
trespassing and petty crime.
There are also safety risks generated by communicable diseases, aging
infrastructure, human error, risks associated with the storage of dangerous
chemicals, environmental protesters and labour strife.
There is a paradox at the heart of enhancing safety and security at ports. The
security culture is less open and less trusting; information is often shared
with those in the know, as one of our interview subjects commented, and often on
a need-to-know basis. Much of it is cloaked in secrecy. Security threats are
uncertain because we do not have reliable data to understand the scope of
the problem and it is not clear that we want to know.
Policy makers should aim to integrate them into a greater safety and security
port community - one either run largely by the seaport community themselves or
one that is better linked to the security apparatus in Ottawa and
Canadian Retail Revolution: Online shopping goes in-store
Canadian Tire, Aldo, Lululemon, bring online customers into stores
Retailers have spent the last decade getting their wares online. Now they are
bringing their online game into stores, in the hope of selling more, and
using smaller, less expensive chunks of real estate.
It's sometimes called "endless aisle," and while Canadian Tire is
testing the concept, the Kinetic platform is already at shoe retailer Aldo,
which has installed interactive screens in 600 stores worldwide, according to
Bringing the online experience into stores is also the cornerstone of Tulip
Retail, based in Toronto and headed by Ali Asaria, who founded well.ca, a
health and beauty retailer.
Tulip Retail arms sales associates with a tablet or iPhone or iPod Touch,
allowing them to offer more and better advice to customers, including a wider
range of products or specific advice based on their past experiences, and added
a financial incentive to encourage associates to use them. Some retailers have
boosted sales by as much as 10 per cent using the system.
Clients include Indigo, Lululemon Athletica, Coach and Saks Fifth Avenue.
The first attempts to bring online shopping into stores - plopping computers on
the sales floor and having consumers look products up themselves - proved too
cumbersome to catch on, said Quinn. Putting the computing power in the hands
of store associates is a way to make it work more seamlessly.
Trump's anti-Amazon Twitter rant 'raises the stakes' for HQ2 selection
Could Bezos choose Toronto to slight
The quick-to-Tweet American president's recent flurry of posts attacking
Amazon.com raises the political stakes in the tech titan's consideration of
Toronto, the only non-American city shortlisted, for its second headquarters.
It's unlikely Donald Trump's social media missives will sway the decision either
in Toronto's favour or that of any of its 19 U.S. city competitors, as the
company is probably more focused on its long-term goals than acquiescing to a
White House administration that could be around for a maximum of eight years.
But a successful Toronto bid could be interpreted as a personal affront to
the president and his America-first agenda.
The rant makes it clear that if Amazon decides to put down roots north of the
American border -- and the promised up to 50,000 jobs and more than US$5 billion
in construction investment -- it will elicit "certainly a negative reaction"
from the president.
Bread first - Now blueberries?
Competition bureau investigating alleged price-fixing in wild blueberry industry
The organization says growers have long suspected processors of fixing the
prices for unprocessed wild blueberries, but were unsure if the drop in prices
stems from an alleged conspiracy or from a weakened international market. The
organization hopes this investigation will confirm once and for all if there is
a conspiracy and hopefully help to fix the market.
Read more Daily reporting on Canada's bread price-fixing scheme here
Store Openings in Canada
Sleep Country celebrates 250th Canadian location, launches mall expansion
FloorPlay Socks to open 4th location in Toronto
Uniqlo opens 3 Vancouver-area stores in 6 months
P.E.I.'s Taco Boyz expands to N.B., offers franchises
Manitoba's first COBS Bread location opens doors in St. Vital
Vancouver to become first B.C. city to have liquor stores inside grocery stores
Guelph sports store raising money for Humboldt Broncos after deadly bus crash
Canadian Tire expands loyalty program to cover more retail brands
YouTube shooting hits close to home for Canadians in Silicon Valley
Guelph, ON: Five arrested in $20,000 theft ring bust
In February 2018, Guelph Police launched a theft investigation involving
multiple suspects. (It is alleged that) suspects were entering a department
store and stealing tablets that are on shopping carts. The loss is reported to
be in excess of $20,000. On Sunday, April 6, 2018, the investigation concluded
with the arrest of the last outstanding suspect. In total, four males and one
female have been arrested.
Red Deer, AB: Suspect arrested after stealing $17K of merchandise from phone
Red Deer RCMP have arrested and charged a man after a break-in to an electronics
store in the early morning of March 27th in which almost $17,000 worth of
electronics were stolen; police identified the suspect thanks to surveillance
images and forensic evidence collected by the RCMP forensic team. a lone male
suspect had broken into the business by breaking through the drywall from an
adjacent business; once inside, the suspect stole thousands of dollars worth of
cell phones and phone parts, phone cases, power bars and other phone-related
products, as well several laptops owned by the business.
Toronto, ON: Driver sought after vehicle crashes into downtown c-store window
Police are searching for a vehicle that crashed into a downtown convenience
store Monday morning. It happened just after 2 a.m. at the corner of Sherboune
and Dundas streets. Authorities say a vehicle somehow struck the window of the
store and then left the scene. No injuries were reported. There's no vehicle
description available at this time.
Dryden, ON: Theft suspect threatens clerk with knife after leaving store with
Robberies and Burglaries
C-Store - Prince Albert, SK - Armed Robbery
Corner Store - Inuvik, NT - Armed Robbery
Mac's Convenience Store - Thunder Bay, ON - Robbery
Mobi Jack Phone - Red Deer, AB - Burglary
Scotia Green Dispensary - Halifax, NS - Armed Robbery
Reflection and the
Next 20 Years
Celebrating their 20th anniversary,
The Zellman Group
continues to expand their offerings of LP and consulting services for retailers
- from civil recovery, restitution and LP analytics, to the recent launch of
their ORC Recovery solution. Stuart Levine, CEO; William Ramos, Director of
ORC Recovery; and Jason Davies, Director of ORC Investigations, reflect on
the company’s history, what’s changed, what’s new, and what’s in store for
Zellman Group’s future.
Catch Up with Hedgie Bartol
of Axis Communications
Hedgie Bartol, Retail Business Development Manager for
explains how Axis’ annual user conference helps steer future company innovation.
And Amber and Joe try to get free tickets to Paris. Nice try!
episode? Catch all our "Live in NYC" 2018 videos
Get involved in our next broadcast in June at NRF Protect in Dallas.
Sponsored by The Zellman Group
Amazon has an underground subculture that
trades reviews for deals -
and the company is finally cracking down
Amazon said in a
mass email response to customers whose accounts had been closed that
anyone who had been impacted had either broken the company's review policy
or used the account for "commercial purposes."
A company spokesperson told Business Insider in a statement on Friday:
"Amazon has taken action against bad actors and those who have violated our
community rules. If any customers believe their account has been closed in
error, we encourage them to contact us directly so we can review their
account and take appropriate action."
Having a high volume of customer reviews is important to sellers because it
helps to improve conversion rates and bring their products higher up in
Amazon's search results.
But, according to conversations Business Insider had with 29 different
Amazon shoppers and sellers, a subculture geared towards driving sales
through reviews has arisen on the site, and some are using underhanded
tactics - including sharing discount codes and sending shoppers free
products in exchange for reviews - to do so.
Counterfeiting hits nearly half of brands
More than half predicted that keeping a brand safe would become more
difficult over the next five years
Almost half (47%) of brands lose sales revenue to counterfeit or pirated
goods, new research from brand protection firm MarkMonitor has revealed. In
the study conducted by market research firm Virtuous World,
one in three respondents also reported a loss
of more than 10%.
It found that
58% of respondents agree that keeping a brand safe will become
increasingly difficult over the next five years, with challenges from
artificial intelligence, the dark web, and augmented reality.
41% of brands suggested they were already experiencing an
increase in brand infringement, while
38% believe they were more likely to
be affected by lost sales due to counterfeit goods in the next five years.
Mozilla: IoT a growing security concern, social
fraud hitting 'epidemic proportions'
Mozilla said the current 'online advertising
economy is broken and easily bent to fraud and abuse.'
"....fraud in social media is reaching epidemic proportions worldwide, at least
in part because the online advertising economy that underlies much of today's
Internet is terribly broken. Local politics aside, the rise of misinformation
discussed under today's catch-all banner of 'fake news' needs to be understood
in the context of unhealthy market realities that can reward malicious behavior
for profit or political gain," they wrote.
Alibaba creates over 36.8 million jobs in
Study: 86% Of Retailers Will Implement BOPIS
Study: Nearly half of online orders to be
delivered within two hours by 2028
Infographic: Why Amazon is an Ecommerce Superstar?
"Fraud is not a person - it is a dynamic grouping of statistics that deviate
from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent
Nashua, NH: N.Y. man suspect in $50K theft from
Outlet Mall in a month
New York man with an alleged history of theft arrests from Pennsylvania to Maine
is now accused of visiting Merrimack Premium Outlets Mall stores three times
over the past month - and stealing upwards of $50,000 in merchandise. A police
chase along the Everett Turnpike Saturday ended with a New York man in custody
on shoplifting charges and a second thief on the run. Merrimack police responded
to the Polo Ralph Lauren Factory Store at the Merrimack Premium Outlets around
2:48 p.m. Saturday to investigate a report of shoplifting in progress. Upon
arrival, officers reported seeing a man identified as Oscar Mosquera, 38, of
Queens, N.Y., and a second unidentified male running from store security
personnel and into the parking lot. Officers joined the chase on foot until
Mosquera got into a vehicle and drove off erratically, nearly hitting a
pedestrian in the parking lot.
Harvey, LA: Walgreens employees bought more than $26,000
in Gift Cards with fake coupons
Young, 35, was booked Friday with theft valued over $26,000 and five counts of
computer fraud. Jefferson Parish Sheriff's Office investigators arrested Fanny
Kelley, 40, on Feb. 21 and booked her with theft valued under $4,999 and five
counts of computer fraud. Young and Kelley worked as shift leaders at the
Walgreens on Manhattan Blvd. Walgreens officials performed an audit at the
location earlier this year and discovered an unusually large number of prepaid
gift cards had been bought using Catalina coupons. The coupons used were
forgeries that allowed the suspects to receive $15 off any item in the store.
Young and Kelley are accused of cooperating with a third suspect, a female
customer who came into the store and conducted multiple transactions per day,
handing over several coupons during each transaction. Young and the third
suspect are accused of buying $10,000 worth of gift cards using the coupons in a
single day in February.
Clinton, IA: Man Arrested on 10 Felony counts;
stole over $14,000 of Video Games from Family Video
A Clinton man is facing 10 felony charges after officers located 280 stolen XBox
games that they say he stole from Family Video. Melvin C. Johnson, 47, is
charged with two counts of first-degree theft and eight counts of third-degree
burglary. According to the affidavit, at 5:57 a.m. Dec. 15, officers were
dispatched to Family Video, in reference to damage to a window. Johnson was
captured on the store's video system.
Memphis, TN: 2 of 4 Men Arrested in $20,000 Cash
America Pawn Shop Jewelry theft
Two men are facing charges and two others are wanted after a major heist at a
Memphis pawn shop. Around 11:30 a.m., three men stormed the business with masks
and sledge hammers. They broke all six glass display cases and stole more than
$20,000 worth of jewelry.
Bakersfield, CA: Bakersfield Police investigating 3 suspects in Home Depot
Police say the burglary happened when the store was closed on Feb. 18 at the
location on Mount Vernon Avenue.
Palestine, TX: C-Store Owner arrested for Organized Crime;
59 Gambling Machines seized
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Retail Crime News
Shootings, Beatings & Deaths
Angeles, CA: LAPD Shoot and Kill Armed Suspect inside Baldwin Hills Crenshaw
Los Angeles police shot and killed a suspect at a shopping mall Tuesday. It
happened after officers responded to reports of a shooting and to a call of a
loud man with a knife on the second floor of the Baldwin Hills Crenshaw Plaza.
Four gunshots can be heard on a video from the scene recorded by a witness.
Witnesses said it appeared the man was wielding a long knife and was shot after
being told multiple times to drop the weapon.
AZ: Ace Check Cashing Armed Robber shot and killed by Police
Two officers arrived at a check-cashing business near East Fort Lowell Road
Tuesday morning after a report that it was being robbed. Soon after the officer
arrived, a man armed with a gun walked out of the business. The man ignored
commands to drop the weapon and at some point in the confrontation one of the
officers shot him. He died later at a hospital.
FL: New video provides crucial clue in Miami Beach murder of Prada store manager
Police are interrogating a subject they believe is involved in the Miami Beach
homicide that took place on Jan. 25. The surveillance video showed 29-year-old
Kamil Patel walking with his girlfriend when a white Honda car pulled up, a man
got out and then shot at the victim. A witness in the car told 7News that the
killer said he felt like he had pressure to relieve, and that was when he got
out of the car and started to shoot. Cameras were still rolling as Patel fell to
the ground and his girlfriend hovered over him in the alley as the car sped
away. Two weeks later, Miami Beach Police had suspect Tyrone Jackson in the
Akron, OH: Two men Arrested following Beating
inside Dollar Tree store
Summit County Sheriff's deputies have arrested two of several men accused of
chasing another man into a store Sunday and beating him. Deputies were called
about 6 p.m. to a "large fight" at the Dollar Tree after four or five men chased
another man into the store, beating him until he fell unconscious. The
27-year-old victim was treated at the scene by Green Fire Dept. medics. The
suspect fled, but Deputies were able to stop 1 of 2 get-a-way vehicles, two men
were arrested, two loaded handguns were recovered.
Olive Branch, MS: Fatal parking lot shooting at Walmart
investigated as apparent Suicide
Miami, FL: Man Shot Outside Whole Foods; critical
Robberies & Thefts
San Diego, CA: Shoplifter accused of stabbing two
Von's Loss Prevention to be sentenced
A shoplifter suspected of stabbing two security guards at a Midway Drive grocery
store has pleaded guilty to robbery and to stealing a "bait bicycle" that was
left by police as part of a strategy to combat thefts. Matthew Louis Hoag, 23,
faces up to eight years and eight months in state prison when he is sentenced on
June 15. Hoag admitted to the robbery charge involving a Dec. 8, 2017 incident
at the Vons grocery store. His attorney wrote he was shoplifting food when two
security guards approached him. He pulled a knife and stabbed one man in the leg
and the other guard was cut on his hand.
Bayonne, NJ: Rite Aid Security guard assaulted
Police that the security guard had confronted Cody Fiorino, who was trying to
leave with $23 in items without paying. The security guard was shoved into front
door and suffered minor injuries, but Fiorino was arrested outside.
Park, IL: Shoplifter swears at Judge for setting $200,000 bail; 38th Arrest
Augustus Flagg, 54, appeared before Cook County Judge Michael Kane on a charge
of retail theft, accused of stealing $1,200 of merchandise from Carson's on
Cuban national to plead guilty in multi-state, $48K credit card scheme
A Miami-based Cuban national will be following in the footsteps of his similarly
situated codefendant and plead guilty in a sophisticated credit card-re-encoding
scheme that netted them approximately $48,000 in East Tennessee and Southwest
Virginia, according to court documents. They were holding thousands of dollars
in cash and illegally re-encoded cards when they were taken into custody as they
were leaving the Rogersville Walmart in August 2017, according to a plea
Sentencings & Charges
Whitwell, TN: Trial set for woman charged in 2016
Pawn Shop slaying, fire
A trial date for the suspect in the slaying of a Whitwell, Tenn., pawn shop
owner has been set for August, almost two years after the body of 72-year-old
Jerry Ridge was found inside his business after a fire. Angela Denise Kilgore,
51 when charged in 2016, is slated to face a Marion County jury on Aug. 27 in
Ridge's death at his shop.
Rockford, IL: Walgreens Armed Robber sentenced to
The 54-year-old found guilty of the aggravated robbery of a Walgreens back in
2015 is sentenced. Percy Baker will spend 22 years behind bars followed by three
years of supervised release. Investigators say Baker pointed a gun at an
employee at the Walgreens and demanded money before running away. Police found
Baker as well as a black BB gun near the scene.
Ontario, CA: Man suspected in Sam's Club explosion case
pleads Not Guilty to Attempted Murder
Robberies and Burglaries
Scarsdale Security Systems
Ace Check Cashing - Tucson, AZ - Armed Robbery/ suspect
shot and killed by Police
Boost Mobile - Jefferson Parish, LA - Armed Robbery
C-Store - Petersburg, VA - Armed Robbery/ clerk shot,
C- Store - Hamden, CT - Burglary
C-Store - Barstow, CA - Burglary
C-Store - Pittsfield, MA - Robbery
C-Store - Opelika, AL - Robbery
C-Store - Harvest, AL - Armed Robbery
C-Store - Newport News, VA -Robbery
C-Store - Dekalb County, GA - Burglary
C-Store - Gresham, OR - Armed Robbery
C-Store - Willing, NY - Burglary
Cash America Pawn - Memphis, TN - Burglary
Cellphone store - Xenia, OH - Burglary
Cellphone store - Leesburg, FL - Burglary
Cumberland Farms - Lynn, MA - Armed Robbery
CVS - Lexington, SC - Armed Robbery
Family Video - Clinton, IA - Burglary
Hibbett Sports - Gaffney, SC - Burglary
Liquor Store - Glen Burnie, MD - Armed Robbery
Liquor Store - Palm Springs, CA - Armed Robbery
Metro PCS - Indio, CA - Armed Robbery
Restaurant - Leesburg, FL - Burglary
Rural King - Hartland Township, MI - Robbery/ LP injured
Taco Bell - Tulsa, OK - Armed Robbery
Thornton's - Aurora, IL - Armed Robbery
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VP of Loss Prevention
The Vice President is responsible for the strategic
planning and execution of the company's Loss Prevention program across more than
400 stores nationwide, and ecommerce. Reporting to the CFO, this position has
overall leadership responsibility for leading the charge in driving shrink
VP, Loss Prevention
Key duties include developing and implementing strategies and programs to (i)
reduce the Company's financial losses resulting from internal and external
theft; (ii) improve the company's receiving and inventory control processes and
procedures to reduce financial losses resulting from administrative errors; and
(iii) identify and investigate fraud and theft of company assets...
VP, Internal Controls
San Francisco, CA
The Vice President, Internal Control will lead Sephora's cross-channel
strategies to protect the company assets and business from all external and
internal sources of losses. This role requires business, financial and
Vice President Security
The Vice President of Security will set our long term strategic vision and
oversee planning for the security and safety of employees, facilities, assets,
customers, vendors, and participants. In this position, you will align financial
and operational performance to create economic value and reports to the
executive team on all functions of security...
Global Risk and Control Director
As our Nike Direct Risk & Control Operations
Director you will be responsible for aligning our resources and plans to the
global strategy. In this role you will support teams in Stores, Digital and
Operational Excellence to influence how we develop and deliver core programs in
support of the Risk & Control mission around the globe, and help our teams to
cut shrink, fight fraud and manage risk in Nike Direct...
Supervisor Asset Protection - Maurices Headquarters
We are currently looking for an Asset Protection Supervisor for our
maurices Corporate Offices in in Duluth, MN. In this role you will oversee
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corporate office with general direction from AP management & supervises a team
of hourly AP associates...
Senior Asset Protection Specialist - San Francisco
San Francisco, CA
This job contributes to REI’s success by mitigating
and reducing shrink (including theft and fraud by customers and employees) and
increasing physical security for people and products in a specified retail
Regional Loss Prevention Manager -
Crate and Barrel is America’s most exciting housewares specialty retailer with
100+ locations and over 6,500 associates nationwide. We are seeking an
experienced, committed and enthusiastic professional to join our Internal Audit
Regional LP Investigator - 10 Positions Nationwide
LA/San Diego/Northern CA/Central CA/Phoenix
The Regional Loss Prevention Investigator is responsible for analyzing
internal & external theft trends in assigned market and to develop strategies to
identify and resolve theft cases. The Regional Loss Prevention Investigator will
work with the Investigative Risk and Fraud Analyst in the identification of
internal theft cases, and ensure that all cases are brought to a successful
Regional LP Investigator
- 10 Positions Nationwide
The Regional Loss Prevention Investigator is responsible for analyzing
internal & external theft trends in assigned market and to develop strategies to
identify and resolve theft cases. The Regional Loss Prevention Investigator will
work with the Investigative Risk and Fraud Analyst in the identification of
internal theft cases, and ensure that all cases are brought to a successful
• Sephora -
Director, Internal Audit & Control, San
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Director of IT Security, Charlotte, NC
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Director IT Security - SOC & TVM,
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What Raptors, The
Wizard of Oz and the Final Four Can Teach You About Leadership
6 Valuable Leadership Lessons You Can Learn From
While falconry is a male-dominated sport, Deanna Curtis, master falconer is
seeing a change and finding more women drawn to the field. She's also learned a
great deal from female falcons, some which can easily translate into our own
Embrace being alone
Leadership Lessons From the Final Four Coaches
March Madness always showcases the best of the best in NCAA basketball, and the
coaches of the Final Four teams each display different styles and techniques
leaders can adopt to improve their leadership style or discard if it isn't a
Focus on what you can give your players
Three Lessons on Leadership, Straight From the
Land of Oz
In the land of Oz, the Scarecrow, Tin Man and Cowardly Lion remind us to trust
in ourselves and find we already possess that which we're seeking. But how does
this apply to today's leadership? To be a great leader, you need these traits.
Push your brain
7 Harsh Truths That Will Improve Your Leadership
We've known for a while that people leave managers, not companies, but it can be
challenging to know exactly where you stand as a leader. How much are you
motivating and inspiring your team? Here are some brutal truths leaders need to
face to really impact and influence others.
In the end, it's all about love
Tip of the Day
by Vector Security Networks
When you apply for a job through email with an attached resume, incorporate your
cover letter in the body of the email. Add your accomplishments that relate to
the job description you're applying for. Also, take this opportunity to sell
yourself by briefly explaining the key differentiators that separate you from
other candidates. In today's market, employers are receiving hundreds of resumes
so you want to make it easy for the reviewer to see why you are a better fit and
stand out from the crowd. Do not add your cover letter as an attachment. This
approach creates added steps for the employer which increases the chance that
they may not take the time to even open it.
Just a Thought,
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