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LP, AP & IT Security's #1 News Source
Q3 2018 LP/AP
Internet Jobs Report
Internet Job Postings Up 12% from Q3 2017
20 jobs from 2015
● 2018 -
12% from '17
2017 - 1,199 jobs
15% from '16
2016 - 1,409 jobs
3% from '15
● 2015 - 1,367 jobs
Year to Date Comparison
384 jobs from 2015
2018 - 3,739
1% from '17
2017 - 3,783
6% from '16
2016 - 4,046
2% from '15
2015 - 4,123
Click here to read the full report
Sponsor of the D&D Daily's Featured Jobs Columns
Thanks Delta Lock for making these columns and
Hey LP and AP Execs - Thank Delta Lock!
Top Industry News
Nedap will join The Foot Locker Foundation together with members of the athletic
industry for its 18th annual “On Our Feet” fundraising gala
event, which will take place on Tuesday, October 23 at New York City’s Pier
Sixty at Chelsea Piers, will benefit educational and other youth initiatives
supported by the Foot Locker Foundation.
Read more in today's Vendor Spotlight below.
The Loss Prevention Foundation (LPF) Announces Newest Associate Level Partner
Loss Prevention Foundation (LPF) announced its newest Associate Level Partner,
Telaid. The Associate level partnership secures numerous LPQ and LPC
certification course scholarships for Telaid to distribute to industry
professionals. Headquartered in Niantic, CT and founded in 1981, Telaid has been
providing technology lifecycle solutions for multi-site clients for over 35
years. Their mission is: Driving positive business outcomes by accelerating
technology adoption through people, proven processes and value alignment.
Tariffs on China Imports Will Impact EAS
By Jim Wyatt, EAS Strategy and Product Consultant
Over the past 20 years, U.S. anti-shoplifting (EAS) equipment manufacturers have
moved most of their production to China. This has been a windfall for retailers
with the average price paid for AM or RF labels and tags dropping by about 50%
over this time.
In September, the U.S. government announced a
new round of tariffs would be placed on goods shipped from China to the U.S.
The list of products exceeded 3,000 with a retail value of over $200 billion
which included all EAS labels and tags. This 10% tariff was imposed in
September, and the tariff will rise to 25% at the end of 2018.
Non-Chinese made EAS products will not be affected by these tariffs. A few EAS
product manufacturers have retained production capacity in North America. For
produces AM products in Mexico, and
ALL-TAG Corporation produced
RF Labels in Florida.
U.S. retailers might encounter a bit of “sticker shock” – especially when the
25% tariff rate kicks in.
Black Friday - Active Shooter - Tornados
Walmart's New Nationwide VR Training - AP's Modules
On Sept. 20th Walmart, as reported in the Daily on the 21st, announced the
biggest VR (virtual reality) training roll-out in history in the retail
industry. Where they're sending four headsets to every Walmart supercenter and
two units to every Neighborhood Market and discount store. With more than 17,000
Oculus Go headsets in stores by the end of the year, every associate, including
those on the floor who interact with customers the most - more than 1 million
associates, will have access to the same training that their managers and
department managers do at the Academies.
Walmart plans to use VR to train associates in three main areas: new
technology, soft skills like empathy and customer service,
With AP's compliance modules focused on Black Friday,
Active Shooter, and Tornado response.
Obviously such a massive new roll-out limits the subject contents organizations
can initially cover, especially when considering the depth and wide array of
subjects that 1 million associates need to be trained on. So obviously any
organization would be logically focused on the three listed above, given the
risk factors and priority of promoting store safeness for both the associates
"The great thing about VR is its ability to make learning experiential," said
Andy Trainor, Walmart's senior director of Walmart U.S. Academies. "When you
watch a module through the headset, your brain feels like you actually
experienced a situation."
This represents a milestone for retail training and the entire industry will
benefit from Walmart's program, given retail's normal turnover rates and the
fact that other retailers will adopt the same training, the impact of which will
be significant and covering these three topics alone will save lives,
So this is a great development for the AP industry and retail as a whole. Let's
hope it continues to develop and evolve as we see more retailers adopt it.
Our only question is what are the next three topics? Gus Downing
SSN News Poll: Is 2018 the year of acquisitions for
It's been a busy year for M&A, according to 69%
It seems as though 2018 is a hot year for financial transactions in the security
industry. At the time of writing, Security Systems News covered more than 65
mergers and acquisitions this year.
“As the decision to sell is such a personal one for a business owner there is no
universal ‘right time to sell.’ For someone who decides to sell today, the
market is robust and will reward a well run company owner with a good price,”
John Cerasuolo, president and CEO of ADS Security, wrote in a News Poll
Sixty-nine percent of respondents noticed that it has been a busier year for
mergers and acquisitions in the security space. 2018 is not much different in
terms of M&A activity as compared to previous years, according to 22 percent or
It has been a good year to sell? Half of all respondents have noticed that
companies that have sold recently have gotten good multiples for their business.
“With all of the new entrants into the monitoring space, with newer, better
technology, I believe that the value of existing monitored accounts will begin
to fall rapidly,” one respondent wrote. “Add the required CDMA radio sunset to
LTE, and this will compound the issue. Existing customers have taken notice of
the new technology, and want to incorporate these features into their systems.
This will make acquired customers more vulnerable to attrition and more
expensive to maintain. Believe the cost of acquisitions will begin to fall
when the market recognizes these industry shifts.”
The Convergence of LP & Cyber Security is
'The Impact of Drones on Security and Public Safety'
Unfortunately, away from all the headlines of cybersecurity lies a new, but
equally concerning threat: rogue actors with easy access to inexpensive drones
that can violate individual privacy, menace citizenry in public spaces, and
deliver contraband or even lethal payloads.
Physical security and cybersecurity are different sides of the same security
coin. As the cities of tomorrow emerge with more complex networks and connected
and autonomous technologies of all kinds, city planners must consider
physical security as an integral component of smart city security.
Washington Post July OpEd, Secretary of Homeland Security Kirstjen M.
Nielsen, wrote: "Drone technology offers the potential to change our world -
from enabling historic transformations in e-commerce to faster emergency
response. But the technology also has a dark side. It can be used to spy on us,
to threaten our critical infrastructure, or to attack crowds and public places."
The good news is that comprehensive cyber and physical security is possible, but
it does require extending smart city security beyond its current 2D paradigm and
Now is the time for smart city leaders to expand their concepts of security.
Cyber is a well-documented new threat matrix which has received a lot of
deserved attention. But the other very real new threat is the physical one posed
by drones, which also needs to be addressed. To counter the growing drone-based
threat, industry is moving quickly to design and manufacture sensors augmented
with AI that enable comprehensive 3D security architectures at commercial price
As these physical security sensors are deployed and integrated along with cyber
assets, smart city leaders will be on a path to creating a robust,
multi-layered cyber-physical security solution that offers full-time situational
awareness and protection for all residents.
Setting the Corporate Culture
Begins With the Senior Leader & Driven By the Field Team
79% of the Board Sees Middle MGT Setting Cultural Tone, published in cfo.com,
clearly puts the responsibility of developing and setting the corporate culture
squarely on every senior leaders shoulders regardless of what group you're
With the most important step being integrating it throughout your teams entire
program and ensuring that every team member clearly understands how to convey it
and build it at the store level. Which quite frankly is easier said then done
Because it requires constant vigilance, daily adherence, and translating it into
human action and behavior. Which is the hardest thing to modify and or control
long term remotely. Especially if the individual personality's don't necessarily
fit the desired cultural blueprint so to speak. Therefore, long term, this
expectation has to be incorporated in your staffing model and new hires have to
be as close to that culture naturally in order to reduce risk and avoid conflict
down the road. Because inevitably if an executive doesn't fit a particular
culture there's really very little one can do to remold an executive.
However at the end of the day it's also the responsibility of the field
executives to understand the culture before walking into it and be able to not
just fit in, but to be able to expand on it if one is expected to help develop
it throughout the stores and ultimately set the perfect example of what it
But with the board expecting middle management to set the actual corporate
culture the entire team has to be able live it, especially in today's viral
community. As there's never been a time like this before in retail and having a
positive well defined culture is is absolutely critical if the organization and
or team expects to be successful. Just a thought - Gus Downing
lllinois Supreme Court ruling to clarify legal
harm of biometric collection procedure violations
A suit against Six Flags Entertainment Corp. for violating the consent
requirements of Illinois’ Biometric Information Privacy Act (BIPA) is heading to
the state’s Supreme Court to determine the threshold for “harm” under the
Bloomberg Law reports.
The definition of “aggrieved” under BIPA has been contented in various legal
venues for a number of cases, and several privacy groups urged the Illinois
Supreme Court to accept the plaintiff’s definition
earlier this year.
Using data to prepare for extreme weather
Weather can be a primary driver of consumer demand and behavior. Now there’s a
service spearheaded by IBM that integrates geographically precise
weather-related data and analytics with retailers’ point-of-sale and
marketing/operating data to offer the potential of delivering operational
savings and revenue growth.
That potential was demonstrated in a survey of 1,000 C-level executives
representing 13 industries in 15 countries, “How Weather Insights Can Grow
Your Bottom Line,” conducted by the IBM Institute for Business Value and Oxford
Several of the organizations surveyed are early users of IBM’s Watson system
and IBM’s Weather Company division, a 35-year-old business acquired three
years ago and expanded to integrate weather data with Watson analytics.
The Weather Company’s services can be customized to provide weather-related
insights on ways to enhance marketing, merchandising, operations, finance,
administration and the supply chain, says Paul Walsh, director of weather
strategy and business meteorologist for IBM’s Global Business Services.
HR, LP BENEFITS
Store managers can use the service to determine staffing requirements,
allocating fewer hours to staff on days when the weather is projected to be bad.
Loss prevention also benefits, gaining insights into when the weather is
projected to be nice, which would drive more traffic into stores, potentially
creating a greater likelihood of higher theft. stores.org
450 anonymous Amazon employees demand Jeff Bezos to stop selling facial recognition software to police
An anonymous Amazon employee has
written an op-ed for Medium demanding that Amazon cease selling facial
recognition software to police forces. The employee, the authenticity of whom
was verified by Medium's editorial staff, says that more than 450 Amazon workers
wrote to CEO Jeff Bezos a few weeks ago to demand the company stop selling its
facial recognition software Rekognition to police.
The letter also demanded that software company Palantir be kicked off Amazon
Web Services for its links to ICE's deportation and tracking program.
Bernie Sanders & Elizabeth Warren Asking Amazon
“potentially illegal anti-union behavior”
challenging the corporate giant’s labor practices shortly after it agreed to
raise its minimum wage. The senators have sent a letter to Amazon CEO Jeff Bezos
over a video that warns managers at Amazon’s Whole Food Markets about the
dangers of union organizing, and ask him to respond to recently surfaced worker
allegations that voicing their concerns led to retaliation from company
The move comes shortly after Amazon agreed to raise its minimum wage to $15 an
hour earlier this month, following a campaign by Sanders and organizers to shame
the company over low pay.
“We write to express our alarm at recent reports that your company is
distributing anti-union materials to Whole Foods managers that directs and
encourages potentially illegal interference with the rights of thousands of
workers,” Sanders and Warren write. “It is important to recognize that workers'
rights do not stop at the minimum wage, and raising the pay of your lowest-paid
workers, while important, does not give you a free pass to engage in potentially
illegal anti-union behavior.”
In late September, the tech news site Gizmodo
published a story detailing a video produced by Amazon and sent to managers
of the grocery chain Whole Foods Market, which was acquired by Amazon last year.
The video, which has also been obtained by The Washington Post, lists “Warning
Signs” of union organizing, such as using words like “living wage” and
“steward,” handing out fliers, and wearing union T-shirts.
“We do not believe unions are in the best interest of our customers, our
shareholders, or most importantly, our associates," the video says. "When we
lose sight of those critical focus areas we jeopardize everyone’s job security:
yours, mine, and the associates.”
Legal experts said it was not clear if the video represents a violation of
Heading Off Risks With Predictive Risk Intelligence
Across industries, stakeholders expect risk monitoring to provide intelligence
that supports strategic decision-making. Predictive risk intelligence could help
solve many of the more complex challenges.
Boards, shareholders, regulators, customers, and business partners increasingly
expect organizations to provide a view into what could go wrong in the future
and a real-time view of issues they currently face - not just insights on what
went wrong in the past. Moreover, they demand organizations demonstrate that
they can execute quickly on risk-management decisions.
Organizations can get an early warning system on emerging risks, potential loss
and risk exposures, and external threats by using predictive risk intelligence
(PRI). With PRI, organizations can enhance their ability to detect and monitor
risks and make more informed decisions faster.
Advances in PRI are increasingly recognized as cornerstones to effective
risk-monitoring programs. Respondents to the
Deloitte and Forbes Insight Survey reported that risk-management
programs help them increase operational resiliency; realize the value of new
technologies; improve cost effectiveness and accelerate time to market, among
other benefits. That only half of survey respondents acknowledged that they
risk analytics to make strategic business decisions suggests a need for
a more holistic risk-monitoring methodology.
Continued on page two
StarKist Co. Agrees to Plead Guilty to Price
Fixing in US
StarKist and its co-conspirators agreed to fix the prices of canned tuna fish
from as early as November 2011, through at least as late as December 2013. In
addition to pleading guilty, StarKist has agreed to cooperate in the
investigation. StarKist faces a criminal fine of up to $100 million. The amount
of StarKist’s fine will be determined at a sentencing hearing and the plea
agreement is subject to court approval. justice.gov
Sears - One for the History Books
'Eddie Lampert is the worst'
Eddie Lampert is no longer the chief executive of Sears Holdings. He is,
however, still the company's chairman and largest single stockholder. He is
also, based on comments he has made over the years - including a speech given
to 1,000 employees at a company townhall meeting yesterday - either a liar or
someone who is so divorced from reality that he is unable to accept that he has
single-handedly destroyed the retailer.
Most industry experts agreed with the assessment of Mark Cohen, the former
chairman and CEO of Sears Canada, who called Mr. Lampert a "ruthless, methodical
Eddie Lampert is the worst _____. We'll leave it to others to fill in the blank.
Editor's Note: Over 10 years ago walking stores with the Associate
Member Advisory Council, one of the industry's leading consultants predicted the
end of Sears because of two factors: one was Lampert's move to silo the business
units and form internal competition, and the other was that he simply wasn't a
merchant and had no idea of how to run a retailer and grow customers.
Macy's & Marxent Partner on
Largest VR Rollout In
Retail History - 90 Stores
Virtual reality experience reduces return rates to less than 2 percent
Macy's and Marxent today announced that the companies' partnership is the
largest virtual reality rollout in retail history, with approximately 70 Macy's
VR installations in stores nationwide. The companies expect to add another 20
locations by January 2019. In partnership with Marxent, Macy's is enabling
customers to discover products and make informed buying decisions using the
Macy's VR furniture experience.
In the three pilot stores, VR-influenced furniture sales have increased by more
than 60 percent versus non-VR furniture sales and decreased returns to less than
2 percent. Customers are more accurately visualizing their spaces and adding
multiple furnishings with confidence. The program also allows Macy's to offer a
full range of furniture in a dramatically smaller space.
Can You Require That Employees Attend Social
The holiday season is coming, and many employers will be hosting social events
at the workplace and offsite.
"Under most circumstances, an employer can require an employee to attend a
social function during or even outside of normal work hours," said Christopher
Anderson, an attorney with Littler in Nashville. But there are a host of legal
issues that employers should consider before requiring attendance at a social or
For example, employees may have religious beliefs that prohibit them from
attending an event that falls on a religious holiday or where alcohol is served.
In these cases, an employee cannot be compelled to attend, Anderson said.
Make Exceptions If employees resist attending, evaluate their reasons on
a case-by-case basis. In addition to faith-based reasons, some workers may
prefer to avoid social functions due to mental or physical impairments or other
legally protected reasons, he added. Event sites should be accessible to workers
with disabilities, and employees should be excused if they can't participate in
a meaningful way because of a disability. "It's a balancing act," Galbally said.
"The critical point is to understand why the employee doesn't want to go."
Compensate Employees Nonexempt employees must be paid for all hours
worked in accordance with the federal Fair Labor Standards Act and state wage
and hour laws. So when attendance is mandatory, employees need to be paid for
that time at their regular rate of pay and must receive overtime pay, if
applicable. "Also, employers may not deduct hours spent at a required social
function from exempt employees' salaries."
Kriser's Natural Pet Stores - Asset Protection
Manager Corporate posted in New York, New York
The role of the Asset Protection manager is to improve company profitability by
developing and maintaining effective AP programs to reduce exposure to theft and
increase associate awareness. This position is also responsible for developing
programs that increase store security and reduce overall liability. Reporting
to the Director of Store Operations, the Asset Protection Manager will
participate in the design of and ensure adherence to the operational policies
and procedures that impact profitability through research and investigation.
Since opening in Chicago in 2006, Kriser’s has grown and now has 45 locations
spanning across Chicagoland, Southern California, Denver, Fort Collins, Houston,
San Antonio, Austin, and with the acquisition of Wylie Wagg stores has moved
into Washington D.C. and Virginia!
Holiday hiring to top 700,000 - Target Leading
the Fight For New Hires at 120,000
Tractor Supply to open 500 stores over next
Mattress Firm to close another 99 stores
Starbucks is restructuring it's European
Operations with Layoffs
Walgreens to Open 600 LabCorp Medical Testing
Locations in U.S.
Sally Beauty Q4 comp's flat
All the News - One Place - One Source - One
The D&D Daily respects your time
and doesn't filter retail's reality
join The Foot Locker Foundation together
with members of the athletic industry for its
18th annual “On Our Feet” fundraising gala.
The event, which will take place on Tuesday, October 23 at New
York City’s Pier Sixty at Chelsea Piers, will benefit educational and other
youth initiatives supported by the Foot Locker Foundation.
About The Foot Locker
The Foot Locker Foundation, Inc. has always been firmly committed to giving back
to the communities we are a part of and serve. Our mission is to promote a
better world for today’s youth by creating, developing and supporting innovative
educational programs and encouraging health and well-being through physical
activity. Through our contributions, leadership and efforts, we strive to
empower young people to achieve their goals and be successful in life.
Since the company’s founding in 1929, Nederlandsche Apparatenfabriek ‘Nedap’ N.V.
has been manufacturing smart technical applications for the challenges of today
and tomorrow, and selling them all over the world. Headquartered in the
Netherlands, Nedap boasts a workforce of approx. 680 employees and operates on a
global scale, while the company has been listed on Euronext Amsterdam since
Nedap helps retailers permanently prevent losses, optimize stock levels and
simplify the multi-store retail management. Visit
to learn more.
The Cybersecurity Imperative
A Benchmarking Study of the Cybersecurity Practices and Initiatives of Global
Organizations – Produced in partnership with ESI ThoughtLab and WSJ Pro
A comprehensive study about cybersecurity from leading research firm
ThoughtLab, together with research partner the Wall Street Journal’s
WSJ Pro Cybersecurity
and a cross-industry coalition made up of the
Association (SIA) and other organizations, including
Watson, shows that digital transformation is exposing companies to higher
and more costly cyber risks. According to a global benchmarking study of 1,300
companies, those whose cybersecurity practices do not keep pace with their
digital transformation initiatives are more likely to see $1 million or more in
losses from cyberattacks.
The research shows that cyber risks rise dramatically as companies embrace new
technologies, adopt open platforms and tap ecosystems of partners and suppliers.
While firms now report the biggest impacts from malware (81%), phishing (64%)
and ransomware (63%), in two years they expect massive growth in attacks through
partners, customers and vendors (247% growth); supply chains (+146%); denial of
service (+144%); apps (+85%); and embedded systems (84%).
Surveyed companies see high risks from external threat actors, such as
unsophisticated hackers (cited by 59 percent of firms), cybercriminals (57%) and
social engineers (44%), but the greatest threat lies with untrained general
staff (87%). Another 57 percent of firms see data sharing with partners and
vendors as their main IT vulnerability. Nonetheless, only 17 percent of
companies have made significant progress in training staff and partners on
To cope with rising cyber risks, surveyed companies are increasing their
cybersecurity investment 7 percent this year and 14 percent next year. The
biggest upsurge will come from platform companies, which are hiking their
spending 59 percent this year and 64 percent next year. On average, companies
with revenue between $250 million and $1 billion will spend $2.9 million next
year, $1-5 billion ($5.7 million), $5-$20 billion ($10.7 million) and $20+
billion ($16.8 million).
Next year, these firms plan to allocate 39.3 percent of their cybersecurity
budgets to technology, 30.7 percent to process and 30 percent to people.
Companies now use a variety of technologies to improve cybersecurity, such as
multi- factor authentication (90%), blockchain (68%), the Internet of Things
(62%) and artificial intelligence (44%). Over the next two years, they plan to
greatly expand their use of behavioral analytics (+1,735%), smart grid
technologies (+831%), deception technology (+684%) and hardware security and
“As validated by SIA’s just-released
2019 Security Megatrends – highlighting the top factors influencing both
short- and long-term change in the global security industry – security companies
see cybersecurity as the dominant trend shaping the industry,” said SIA’s CEO,
Don Erickson. “Having these clear benchmarks around cybersecurity not only
facilitates the advancement of cybersecurity within our members’ own
organizations, but it also allows the overall industry to deliver appropriate
solutions for their customers.”
Global Cybersecurity Workforce Short 3 Million
China Needs 2.14M & US Needs Half a Million
Talk About A Balance of Power - Not Good
The global shortage of cybersecurity experts has reached 2.93 million, posing a
growing risk to businesses worldwide struggling to find, hire, and retain
skilled employees to maximize their defenses.
According to the new (ISC)² 2018 Cybersecurity Workforce Study published today,
the shortage is greatest in Asia Pacific, which lacks 2.14M security workers,
followed by North America (498K), Europe, the Middle East, and Africa
(142K), and Latin America (136K).
Cybercrime-as-a-Service: $1 Trillion Industry &
No End in Sight
Another Balance of Power Problem - The Scales Are Tipped
Cybercrime is easy and rewarding, making it a perfect arena for criminals
Over the past 20 years, cybercrime has become a mature industry
estimated to produce more than $1 trillion in annual revenues. From
products like exploit kits and custom malware to services like botnet rentals
and ransomware distribution, the breadth of cybercrime offerings has never been
greater. The result: more, and more serious, forms of cybercrime. New tools and
platforms are more accessible than ever before to those who lack advanced
technical skills, enabling scores of new actors to hop aboard the cybercrime
bandwagon. Meanwhile, more experienced criminals can develop more specialized
skills in the knowledge that they can locate others on the darknet who can
complement their services and work together with them to come up with new and
better criminal tools and techniques.
Line Between Illicit and Legitimate E-Commerce Is Blurring
The cybercrime ecosystem has evolved to welcome both new actors and new
scrutiny. The threat of prosecution has pushed most cybercrime activities onto
the darknet, where the anonymity of Tor and Bitcoin protects the bad guys from
being easily identified. Trust is rare in these communities, so some markets are
implementing escrow payments to make high-risk transactions easier; some sellers
even offer support services and money-back guarantees on their work and
From Niche to Mass Market
In 2015, the UK National Cyber Crime Unit’s deputy director
stated during a panel discussion that investigators believed that the bulk
of the cybercrime-as-a-service economy was based on the efforts of only 100 to
200 people who profit handsomely from their involvement. Carbon Black’s
research discovered that the darknet’s marketplace for ransomware is growing
at a staggering 2,500% per annum, and that some of the criminals can generate
over $100,000 a year selling ransomware kits alone. That’s more than twice the
annual salary of a software developer in Eastern Europe, where many of these
The third way hackers can profit from more sophisticated cybercrime is by
providing cybercrime infrastructure-as-a-service. Those in this field are
provide the services and infrastructure — including bulletproof hosting and
botnet rentals — on which other bad actors rely to do their dirty work. The
former helps cybercriminals to put web pages and servers on the Internet without
having to worry about takedowns by law enforcement. And cybercriminals can pay
for botnet rentals that give them temporary access to a network of infected
computers they can use for spam distribution or DDoS attacks, for example.
The New Reality
The danger posed by Internet of Things (IoT) botnets was shown in 2016 when the
massive Mirai IoT botnet
attacked the domain name provider Dyn and took down websites like Twitter,
Netflix, and CNN in the largest such attack ever seen. Botnet use will probably
expand in the coming years as cybercriminals continue to exploit vulnerabilities
in IoT devices to create even larger networks. Get used to it: Cybercrime is
here to stay.
How blockchain will allow for fewer counterfeit
goods and faster product recalls
The technology behind bitcoin is coming for retail, and you probably won’t
De Beers is putting diamonds on
the blockchain. Walmart is putting
lettuce on the blockchain. Startups are putting
skin care and
liquor and fancy watches
on the blockchain. By now, it may be safe to say that if someone, somewhere is
selling something, someone else is thinking about how a distributed ledger with
a buzzy name might help them do it better.
Comb through the hype and the headlines, though, and there are some promising
use cases for how blockchain could help solve some of the problems plaguing
retail, and even a few initiatives that are already well underway.
Sponsored by The Zellman Group
HSN to cut hundreds of workers as it merges with
under new ‘QXH’ business unit
Hundreds of HSN employees are losing their jobs as their parent company combines
the local shopping network with long-time rival QVC under one operation with
HSN and QVC will maintain their brand identities, but are now under a
business unit called "QXH," owner Qurate Retail Group announced on
Wednesday. Qurate said it will lay off 350 employees by the end of the year.
The bulk of those positions will be between HSN’s St. Petersburg headquarters
and offices in Long Island, N.Y.
Qurate did not specify how many local positions will be affected. Before
this week’s announcement, roughly 2,500 people worked at the St. Petersburg
office, which will be upgraded and still operate as HSN’s headquarters.
eBay Sues Amazon For Allegedly Poaching
It seems eBay.com is going after Amazon, filing a lawsuit Wednesday (October 17)
in which it contends Amazon illegally stole sellers from its own marketplace.
Wall Street Journal, citing the lawsuit which was filed in Santa Clara
County in California, reported eBay alleges Amazon has over the past several
years “perpetrated a scheme to infiltrate and exploit eBay’s internal member
email system.” eBay contends the scheme was employed by a slew of sales reps at
Amazon both in the U.S. and overseas in an effort to bring eBay sellers over to
Amazon. “For years, and unbeknownst to
eBay, Amazon has been engaged in a systematic, coordinated effort to
infiltrate and exploit eBay’s proprietary M2M system on eBay’s platform to lure
top eBay sellers to Amazon,” eBay contends in the lawsuit, according to the Wall
"Alexa, process all my sales orders for the day":
Why voice is the future of eCommerce
There is huge opportunity for
businesses that can quickly implement voice technology in to part of their
overall strategy and offer customers a buying process that is as simple and
effortless as possible.
For businesses, voice technology will present a new set of challenges. The need
for accurate and up to date stock control will become even more important. If
companies sell across multiple channels and over sell an item as a result of
voice sales they will disappoint customers and leave them frustrated, which can
damage a businesses reputation. The safety of user data will also be a top
priority. Businesses will need to ensure they have adequate systems in place to
protect user data accumulated from voice technology.
WHITE PAPER - The State of CNP False Positives:
Also known as sales insults or false declines, false positives offend customers
and hurt profits. However, due to the lack of understanding, many organizations
underestimate or ignore false positives. The inaugural State of False Positives
survey was designed to gain insight into challenges that merchant respondents
have with understanding, tracking and managing false positives. The report also
uncovers what initiatives the 330 respondents have planned to better understand
and reduce false positives, what tools are most effective at reducing false
positives and the top pitfalls that increase false positive rates.
Ahold Delhaize announces joint online initiatives
for key brands
Domino’s in-house technology push has helped
increase online orders
Online menswear retailer Huckberry jumps into
Asos Surges as Online Clothing Retailer Beats
Delivery options abound ahead of holiday shopping
"Fraud is not a person - it is a dynamic grouping of statistics that deviate
from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent
Cincinnati OROCC Monthly Chapter
Meeting - Oct. 19
meeting will be held on Friday, October 19th at 0930 am at the West
Chester Police Department (9577 Beckett Rd, West Chester OH). As always,
our goal is to get at least one representative from each law enforcement
agency and major retail establishment to these meetings to share intel,
network, and help each other with our investigations. The meeting is
extended to cover the southwestern territory of Ohio. Please try to
bring your recent apprehensions and open cases (w/photos) for group
discussion on a thumb drive. We have a laptop connected to the projector
to present your investigations.
Click here to learn more
about the Ohio Regional Organized Crime Coalition (OROCC)
Darin Fredrickson & AZORCA's
ORC Basic Surveillance Training
October 23-24, 2018 in Phoenix, AZ (Limited Spots Available)
course is specific to ORC investigations, yet provides the fundamentals of
physical surveillance that can be applied to any criminal or civil
investigation in the U.S., and subject to U.S. laws. This course follows the
surveillance principles and strategies outlined in Darin Fredrickson’s
best-selling book the
"Fundamentals of Physical Surveillance"
written with Raymond Siljander, and published by Charles C. Thomas
Darin has conducted surveillance for over two decades in the public and
private sector, and has investigated ORC for the past 12 years. At the
completion of this 2-day classroom and field course students will:
Learn how to implement covert physical and electronic surveillance (mobile
2) Understand how a retail or law enforcement investigator may use physical
surveillance to further an ORC investigation
3) Understand the legal aspects of physical and electronic surveillance
4) Understand the uses of visual aids and photographic equipment in a covert
The 2-day course is offered at $975 and
limited to 12 students. AZORCA members can save $300 by using coupon "AZORCA".
Law Enforcement personnel are encouraged to sign up. If you have questions
email me at firstname.lastname@example.org
or call me at 602-908-7447.
Register for the class here:
Master Surveillance Live 3-Day Course.
Fairmont, WV: Delivery Driver arrested for theft
of 25 cartons of cigarettes from Super America; valued at $2,200
Christopher Hill, 41, has been charged with theft, which carries a maximum
penalty of five years in prison and a $10,000 fine. Fairmont Police were
dispatched to the Super America in Fairmont. An officer spoke with the regional
manager and store manager. They explained that they caught the “Valley News”
delivery man taking a carton of Marlboro red cigarettes from behind the counter.
A carton of Marlboro cigarettes retails at $88.39. Super America has documented
that 25 cartons of cigarettes have been taken by the male from January to
present. The total amount of loss would be about $2,210. Fairmont police set up
a sting operation. An officer observed that Hill noticed him and quickly took an
object from underneath his shirt and threw it to the rear of the van. The
officer told Hill he knew what he was doing and Hill handed the carton to the
officer. Hill was placed under arrest. Hill then admitted he began stealing the
cartons in January.
Knoxville, TN: Two women arrested for $1,800
theft at Dick’s Sporting Goods
Officers were called to Dick’s Sporting Goods at 1:37 p.m. Sunday. Two Knoxville
women who allegedly made off with over $1,800 worth of clothing from Dick’s were
arrested after officers stopped the vehicle. Alcoa Police arrested Madaisia O.
Duncan, 22, and Shabazz T. Magwood, 21, on a charge each of theft by shoplifting
Mentone, Australia: Van’s secret floor hides $900
of stolen tools
A tricky tradesperson tried to steal tools and equipment from a Bunnings store
by secreting them in a hidden floor of his van. But the plumber’s attempt to
steal 17 items worth close to $900 from the Mentone hardware store was foiled by
a loss prevention officer. *Registration required
Update: Wilmington, DE: Photos released of 2 females
wanted in Target theft; pepper spray Target employees
Boardman, OH: A man and two women reportedly stole about
$3,025 worth of blue jeans, T-shirts and other clothing items from Toba, a
clothing store in Southern Park Mall
Submit your ORC
Visit the ORC Resource Center
Retail Crime News
Shootings & Deaths
St Louis, MO: Police officer shoots robbery
suspect in south St. Louis Advance Auto Parts store
A man in his 30s was shot by a police officer inside a south St. Louis auto
parts store after a struggle with officers Wednesday evening. The man was in
critical condition when he was rushed to the hospital. The officers were not
injured. Officers were called to the Advance Auto Parts store on Gravois at
around 6:35 in connection with a stolen credit card investigation out of St.
Louis County. When the two police officers tried to arrest the man, he fought
back and they tumbled to the ground. During the struggle, the officers saw what
they believed was a gun in the man's waistband, Police Chief John Hayden said.
While trying to wrestle the gun away from him, one of the officers fired one
shot, striking the man in the chest.
Robberies, Incidents & Thefts
Union, NJ: Home Depot Armed Robbery Leads To Wild
Chase Into Swamp, 1 Arrest
One person was arrested and another is at large following an armed robbery at a
Home Depot in Union and wild chase across Route 22 and into a swamp. Home Depot
workers called Union Police on Tuesday at about 5:49 p.m. about a shoplifting
incident. One of two people pulled a knife on the store loss prevention worker
and then they fled with the stolen merchandise in a shopping cart and pushed it
through the lot towards Route 22, the worker told police.
Cocoa, FL: Handcuffed man flees police at Walmart—
Cocoa Police said they dealt with a slippery man at Walmart who escaped custody
twice after being questioned about shoplifting Sunday. Ryan Prebor, 38, was
charged with escape, battery on a Law Enforcement Officer, resisting arrest with
violence, two counts of petty theft and possession of drug paraphernalia. The
homeless man pocketed about $65 worth of clothing at Walmart on Sunday
Two Cocoa officers arrived, took Prebor into custody and placed him in a
security room at the store, police said. Prebor was handcuffed, but fled out of
the office and through the store. One of the officers used a Taser stun gun on
Prebor as he ran outside Walmart. The officers placed Prebor in the back of a
patrol car. When paramedics arrived to treat him, he ran again. Officers
apprehended him again, though Prebor bit one of them on his knee, they said.
Philadelphia, PA: Massive brawl breaks out at
Hunting Park McDonald's
Police say a massive brawl that started in the McDonald's on Broad Street in the
city's Hunting Park neighborhood and poured into the street ended in the arrest
of 14 teens. It happened around 4 p.m. Tuesday and was brought under control
about an hour later. Multiple “Assist Officer” calls were activated by
Philadelphia police and SEPTA police. Police say there were approximately
150-200 school students fighting and instigating the incident. Three Police
Officers suffered minor injuries.
Macon, GA: After spate of robberies, one Dollar
General manager makes sure employees stay safe
After robberies and burglaries at dollar stores across Macon, one store has
found a way to stay safe. Joe Brown, store manager at the Dollar General on
Martin Luther King, Jr. Blvd., said people ask him if he's scared to work there
- but Brown says he's not. As store manager, Brown said it falls on him to make
sure employees know he has their back and that they're safe. "What I usually do
now since the whole robbery situation, if two females are closing I come to the
store around 9:00 p.m. or 9:30 p.m. and just sit outside in my car and just
monitor the parking lot. To make sure any unusual traffic doesn't come in the
store," said Brown. "And we have a lot of good people still that make sure all
of our employees are safe in the area."
Jeanerette, LA: 12 year old boy arrested for C-Store Armed
Breezewood, PA: Female C-Store Robber gets stuck in a
traffic jam on the PA Turnpike
Braintree, MA: Woman pulled replica gun while shoplifting
Fishers, IN: Woman stole from Target, then bit and
urinated on employees
College Station, TX: Employee at Maroon U apparel shop
arrested for theft of $1,600 from store registers
Arson & Fire
Melbourne, FL: Police Seek Arson Suspect Who Set
Three Fires Inside Old Time Pottery Store
According to Melbourne Fire Division Chief Tom Pownall, when units arrived they
found that 3 small fires were set by an unknown white male had been extinguished
by the store staff prior to their arrival.
Okotoks, AB, Canada: Possible Arson at Taco Del Mar
restaurant leaves significant damage
Sentencings & Charges
Fauquier County, VA: Former employee gets Life
Sentence For Murder Of CVS Manager
judge sentenced a Fairfax County man to life in prison for the murder of a CVS
manager in Warrenton last year. The judge added three more years for a firearm
charge and six years of suspended time. Bernard C. Duse, Jr. was convicted in
August 2017 of first degree murder and use of a firearm in the commission of
murder for the July 26, 2017 murder of his boss at the CVS. Rex Olsen, 64, of
Reva was a manager at the Blackwell Road CVS Store was shot and killed while
taking out the trash near a dumpster behind the store. Duse was a former
assistant manager who lost a claim against CVS for age discrimination and
retalation when he did not get a store manager position. According to evidence
provided in court, Duse believed Olsen had had given him a low assessment score
and was conspiring with CVS management against him.
New Zealand: Head of $428,000 Identity Theft Ring
sentenced to 3 years
David Pasene, 51, was jailed for three years and two months for his part in an
organized criminal enterprise which illegally obtained about $428,000 in 2015.
Pasene sat in the middle of an identity theft and fraud ring like a spider,
sending others to do his bidding and reaping nearly half-a-million-dollars in
Pasene, whose list of criminal convictions included multiple frauds - recruited
others, sent them out to try their luck in banks with forged and stolen
identities taken from cars or in burglaries. Police mounted a six-month
operation to put an end to the 14 months of offending that spanned the country
after seeing a large number of similar frauds being committed. In all, 33 people
appeared before the courts charged with their small parts in the organized
South Bend, IN: Police Officer charged with theft for
switching tags on Walmart merchandise
Lewistown, PA: Man charged with Theft and Theft by
deception for $6,200 of electronics stolen while under contract from rent-to own
Beaumont, TX: 4 plead guilty to armed robbery
Robberies and Burglaries
Scarsdale Security Systems
Advance Auto – St Louis, MO – Robbery/Suspect shot
Antique store – Angels Camp, CA – Burglary
Burger King – Orange, CA – Burglary
C-Store – Jeanerette, LA – Armed Robbery
C-Store – Nyack, NY – Armed Robbery
C-Store – College Point, TX – Armed Robbery
C-Store - Sumter, SC – Armed Robbery
Cake Store – Macon, GA – Robbery
Circle K – Sumter, SC – Armed Robbery
Family Dollar – Macon, GA – Armed Robbery
Family Dollar – Youngstown, OH – Robbery
Gas Station – Redding, CA – Burglary
Gun Shop – Lancaster, SC – Armed Robbery
Gun Shop – Lancaster, SC – Armed Robbery
Home Depot – Union, NJ – Armed Robbery
Macy’s – Braintree, MA – Armed Robbery
Pawn Shop – Clearfield, UT – Robbery
Restaurant – Wyoming, MI – Armed Robbery
Sheetz – Breezewood, PA - Robbery
Verizon – Auburn, CA – Robbery
7-Eleven – Mishawaka, IN – Armed Robbery
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Divisional Loss Prevention Director
Provides strategic loss prevention management for a division of 2,000+
stores with sales volumes totaling +/- $4B. Maximizes profits by developing and
executing programs to reduce and prevent the loss of company inventory/assets
and managing Regional Loss Prevention Managers within an assigned geographical
Director Loss Prevention
The Director of Loss Prevention at Tillys builds and implements policies,
programs, and procedures that control risk, reduce shrink and protect the
employees and assets. The director is responsible for leading and developing LP
team members in the corporate, retail, and distribution centers...
Global Manager of Environmental Health and Safety
● Establish goals for EHS performance and implement effective EHS systems to
ensure continuous improvement
Provide oversite to Regional Environmental Health and Safety Administrators and
Global Risk Leadership on EHS matters with a focus on environmental issues...
Regional Asset Protection & Safety Manager
The Regional Asset Protection and Safety Manager will lead the Region in
shrink reduction and profit maximization efforts. The position will proactively
seek to bring economic value to the company, promoting profitable sales and
world class customer service while ensuring a safe place to work and shop...
Regional Loss Prevention Manager
This position is responsible for managing all aspects of loss prevention
for a geographic area to reduce and control shortage and other financial losses
in 120 to 140 company stores. The coverage areas average $550 million in sales
revenue and $3.5 million in shrink losses annually...
Loss Prevention Investigator
The Loss Prevention Investigator is responsible for utilizing proper
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management. Conducts investigations into cash losses, deposit shortages,
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Regional Asset Protection Manager
Harrisburg/State College, PA
The Regional Asset Protection Manager will lead their region in Shrink
Reduction, Asset Protection and Safety efforts through an in-depth understanding
of the overall business, effective partnerships and by directing the region with
integrity and professionalism...
Loss Prevention Market Specialist
To monitor store locations to detect, investigate and resolve internal and
external situations and circumstances that could lead to or result in losses to
the company. All actions and conduct within the scope of the position must be
performed according to performance standards set by Burke’s policies, procedures
and Code of Ethics...
Loss Prevention/Asset Protection Investigator
Responsibilities will include but are not limited to:
● Protect the assets of the store as well as the associates and visitors.
● Maintain surveillance of the store via CCTV and conduct physical inspections
including perimeter checks...
Asset Protection Analyst
AP Analyst based in Norcross, GA reporting to the Director of
Asset Protection. This high-visibility role will be responsible for
business-wide security administration, multiple fraud detection programs and
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How to Give Feedback Like a Traffic Light
Getting feedback can be difficult for so many of us. We may get defensive or
brace ourselves for what we're about to hear, but there's a simple model to help
give feedback in a way that encourages people to listen and follow your advice.
Red, Yellow, Green
This Common Feedback Technique is Hurting Your
Best Employees. Here's What to Do Instead
Pointing out an employees flaws and what they could improve upon can wear down a
talented team member and may lead to poor performance and self-doubt. Instead of
pointing out areas of improvement, use the spot and freeze method.
Spot growth, freeze victories
Want Others to Take Your Feedback Seriously? Try
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Getting others to accept our feedback is a challenge. If you want your feedback
to produce a positive and meaningful results, change your mindset and become a
Let them see it for themselves
Your Feedback Isn't Working. Try These 3
Strategies to Boost Your Team's Morale and Performance
Motivating your team can be an uphill battle for many companies. While not
everyone can be inspired or motivated in the same ways, you can help your staff
reach their full potential just by framing your feedback and phrase in a certain
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Tip of the Day
by Vector Security Networks
While most people try to avoid risk and corporate America actually labels it to
be avoided at all cost, ultimately life is filled with it. Risk taking is
something everyone is faced with and, without it, life would become somewhat
stagnate. Taking a risk once in awhile is a healthy thing. It pushes people to
do sometimes their most creative work and reach new levels. The problem becomes
the fear of risk and hesitation. It seems like our society has become so risk
avoidance driven that people are applauded for not taking it. When in actuality
it is those who take risk that pave the road for all others to travel. As Joseph
Campbell, a famous American mythologist once said, it is the darkest path in the
woods that holds the most treasure. Next time you're faced with taking a risk,
give it some thought. Who knows – your career may take off!
Just a Thought,
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