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 1/30/19 LP, AP & IT Security's #1 News Source D-Ddaily.net






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Full Schedule Coming Soon


Introduction with
Gus Downing

Sensormatic - Supporting the LPRC Industry & Development

A Solution Provider's & Manufacturer's View

New Solution Providers' Expectations

The Retailer's View

Driving RFID in Retail

New Retail Members

LPRC Board of Advisors

Watch More Here





Ohio Grocers Association 2019 LP Summit
Feb. 13

CAL-ORCA Annual Training Conference
Feb. 20

Appriss Retail User Conference
Feb. 25-27

ISCPO 2019 Conference
March 6-7

LPRC Supply Chain Protection Summit
Mar. 12

IAI Elite Training Day
April 3-4

ISC West
April 9-12

RILA AP Conference 2019
May 5-8

RLPSA Connect
May 14

CNP Expo 2019
May 21-24

The D&D Daily 'Live at NRF Protect'
June 14

NRF Protect
June 11-13

RLPSA Conference 2019
Aug. 4-7

See More Events



The Macy's Store Operations AP Team

At the D&D Daily's Live in NYC at the
NRF Big Show Reception - Jan. 15

Pictured, left to right: John Moore, Tim Huff, Steve Borman, Alisa Dart, John Matas, Stephen Competello, Chris DeSantis, Joe Coll, and Thomas Smith

Got a picture of your team on your cell phone?

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Q4/Full Year 2018 LP/AP Internet Jobs Report

The below report breaks down the number of retail loss prevention/asset protection jobs reported by the D&D Daily in Q4 2018 and all of 2018, along with comparisons for the last few years to show industry trends.

Each day, we at the Daily scour the web for new LP/AP job postings, bringing our readers the latest positions posted in the industry in the last 24 hours. Our "Daily Internet Jobs" section reflects single-unit, district, and regional positions. While our "Featured Jobs" column reflects senior-level LP/AP positions, including VP, Director, Sr. Manager and other Corporate-level jobs.

Q4 Comparison: LP Internet Jobs
Up 10% from Last Year, Up 4% and 48 jobs since 2015


2015 - 1,115 jobs 2016 - 931 jobs
 Down 16% from '15
2017 - 1,055 jobs
 Up 13% from '16
2018 - 1,163 jobs
Up 10% from '17

Yearly Comparison: LP Internet Jobs

Up 1% Over Last Year, Down 6% and 336 jobs from 2015

● 2018 - 4,902
  Up 1% from '17

● 2017 - 4,838
  Down 2% from '16

● 2016 - 4,944
Down 6% from '15

● 2015 - 5,238


To see stats on our Featured Job postings and more, read the full report here

NuTech National

Sponsor of the D&D Daily's Featured Jobs Columns

Thanks NuTech National for making these columns and report possible.

Hey LP and AP Execs - Thank NuTech National!

Flights canceled, offices close amid frigid Midwest weather

A deadly arctic deep freeze enveloped the Midwest with record-breaking temperatures on Wednesday, triggering widespread closures of schools and businesses, and the canceling of more than 1,500 flights from Chicago's airports. The cold even prompted the U.S. Postal Service to suspend mail delivery to a wide swath of the region.

Many normal activities shut down and residents huddled inside as the National Weather Service forecast plunging temperatures from one of the coldest air masses in years. The bitter cold is the result of a split in the polar vortex that allowed temperatures to drop much farther south than normal.

In Chicago, temperatures were still dropping after plunging early Wednesday to minus 19 degrees (negative 28 Celsius), breaking the day's previous record low set in 1966. Snowplows were idled overnight in southwestern Minnesota, where temperatures dropped to negative 29 degrees (negative 34 Celsius). And the temperature in Fargo, North Dakota, was 31 degrees below zero (negative 35 Celsius). msn.com


'Too Cold to Steal'
Green Bay, WI: Police Chief Cancels Crime Due to Cold Weather

Taking a page from the Suburban Chicago Police Department, reported in the Daily yesterday, who "cancelled all misdemeanor and felony criminal activities due to extreme cold and wind", Green Bay Police Chief Andrew Smith issued a statement of his own:

Faced with the record-breaking cold weather that is fast approaching, the Green Bay Police Department is taking the unprecedented step of cancelling all criminal activities in the City of Green Bay until further notice. Green Bay Police Chief Andrew Smith was quoted as saying, "With the wind chill warnings, we simply cannot have any criminals putting themselves in harm's way at those temperatures. If we didn't speak out against this, it is simply not fair to the criminals, and I am not willing to risk it."

Forbidden until further official notice are all criminal activities including retail thefts, automobile thefts (including the stealing of cars with the keys inside), and all manner of violent crime.

Read the full news release here:

Minneapolis, MN: Many Restaurants & Grocery Stores Closing Due To Extreme Cold

Amazon closes delivery stations in Chicago due to weather conditions

USPS Suspends Mail Delivery In Parts Of 10 States Due To Dangerous Polar Vortex

'Getting Talent Back to Work' Program
Hiring Ex-Convicts Push Continues to Get Press

Working with prominent political donor Charles Koch, a number of major trade groups threw their support behind an initiative that aims to encourage employers to consider workers with criminal records for open positions. The power of a second chance is one that many ex-convicts struggle to receive in the job market. But a number of major business groups, along with the Society for Human Resource Management, are making the case that this situation needs to change.

Joining SHRM in pledging to take part are the American Staffing Association, the U.S. Chamber of Commerce, the National Retail Federation, and the National Restaurant Association. associationsnow.com

Editor's Note: Yesterday's article in the Daily titled "SHRM Urges Employers to Consider Applicants with Criminal Histories" continues today in Associations Now's publication. The push is making the rounds and might become a topic of conversation throughout organizations.

Do you have a plan on how to respond and is senior management supportive? A topic deserving attention.

The ABCs of THC: What Employers Need to Know About Marijuana Laws
State laws reflect the changing attitude toward weed: Thirty-three states and Washington, D.C., have legalized medical marijuana use, and 10 states have approved both its medical and recreational use.

As medical and nonmedical legalization spreads, it will become increasingly important that employers clarify their policies, said Alyson Martin, co-founder of Cannabis Wire, a publication about key cannabis issues.

While it may be unlawful in some jurisdictions to discriminate against workers simply because they have a medical marijuana card, employers can still require sobriety at work and treat marijuana as they would alcohol or prescription drugs, said Rob Wilson, president of Employco USA, a national employment-solutions firm based in Illinois.

But, for now, marijuana drug tests can't determine whether someone is currently under the influence the way that alcohol tests can, Lawless noted, so employers may opt to state in their policies that they will discipline employees who are displaying behaviors of intoxication and test positive for marijuana.

"Managing employee expectations is critical," he said. shrm.org

Changes To Laws Governing Credit Fraud In Virginia Will Allow More Prosecutions
In Virginia, a conviction of credit card fraud is punishable as a Class 1 misdemeanor if the value of all money, goods, services, and other things of value furnished in violation is less than $500 in any six-month period, and is a Class 6 felony if such value is $500 or more in any six-month period, according to Virginia Code § 18.2-195. However, due to current law, prosecution of these cases can be tough as they may only be brought forth in the country or city in which the crime occurs.

With more credit card fraud is being committed either over the phone or internet, one Virginia lawmaker is set to fill the hole that seems to be a getaway for criminals. H.B. 2484, introduced by Delegate Keith Hodges (R-Urbanna), allows that a "prosecution for an offense related to credit cards may occur in the county or city in which the cardholder resides." therepublicanstandard.com

Inside Threat: Employee Orders/Sells $6.7M in Ink Toner & Cartridges, Gets 51 Months Fed Prison
Jennifer J. McCain-Bray, aka JJ McCain, was sentenced today to 51 months in federal prison for committing mail fraud and tax evasion as part of a scheme to defraud the Las Vegas Valley Water District (LVVWD) of over $6.7 million.

Between 2007 to 2015, she defrauded the LVVWD by falsely representing that purchases of ink and toner cartridges were for the LVVWD, when she knew that the products were actually purchased for a New Jersey company which received and then resold the cartridges for its own profit. McCain-Bray instructed the vendor to ship the ink and toner cartridges from California and other locations to her at her LVVWD office in Las Vegas. She then relabeled the packages and shipped them to the New Jersey company. In exchange, the New Jersey company transferred money to McCain-Bray's personal PayPal account. justice.gov

Fifth Defendant Sentenced for Sophisticated Global Cellphone Fraud Scheme
A former West Palm Beach, Florida resident who was extradited to the United States from the Dominican Republic was sentenced to 65 months in prison today for multiple criminal charges in connection with a sophisticated global cell phone fraud scheme that involved compromising cellphone customers' accounts and "cloning" their phones to make fraudulent international calls.

Braulio De la Cruz Vasquez, 54, pleaded guilty earlier to one count of conspiracy to commit wire fraud, access device fraud, the use, production or possession of modified telecommunications instruments, and the use or possession of hardware or software configured to obtain telecommunications services. justice.gov

Teamsters join fight against Amazon HQ2
Retail workers looking to unionize an Amazon warehouse on Staten Island have a new ally. And the deal to bring the mammoth e-tailer to Long Island City has a new critic.

The International Brotherhood of Teamsters has joined the battle over Amazon's second headquarters. In letters to Mayor Bill de Blasio and Gov. Andrew Cuomo, the truckers' union has teamed up with the Retail, Wholesale and Department Store Union to highlight the Seattle giant's "well-documented record of anti-worker, anti-union behavior" and "deadly and dehumanizing working conditions." They are asking the elected leaders to "work with us to ensure that Amazon changes the way it operates." crainsnewyork.com

Retail is Broken & Apple's Angela Ahrendts Has a Plan
Thousands of Beacons Behind Apple's Walls
Retail has never been so in need of reinvention
Since 2015, Apple has opened a series of high-profile flagships to promote its brand, each requiring, in the company's words, "substantially" more investment than its typical stores. "We are now opening fewer, larger stores so that you can get the full experience of everything that's Apple,"

"We don't talk a lot about it but there are thousands of beacons behind those walls," she remarks. These location-aware sensors connect with the Apple Store app on iPhones, sending visitors a greeting when they arrive in store, and prompting them to skip the cash register and pay for purchases via the app as they approach the accessories area. (They must opt-in on the app to access these features.) "As we renovate every store we update all of the technology. We don't want to be gimmicky, but stores need to become living, breathing spaces, not just two-dimensional boxes."

Read how Angela Ahrendts is reinventing Apple stores and how she and her team are getting all 70,000 retail team members aligned and on the same page everyday. voguebusiness.com

Mobile Payments to Reach $1T By 2020
Impacting All LP Investigations

If retailers want to capture more global sales in 2019 and beyond, they must give customers everywhere the payment choices they want. This means increasing support for eWallets as well as considering local payment methods and currencies in the payment experience.

Here are the mobile payment technologies you should be aware of:

SMS payments: Payment via text message, usually for person-to-person payments.
Near field communication (NFC) payments: The transfer of payment information when a phone and a point-of-sale device come in close contact, such as when using Apple Pay in stores.
Mobile wallets: Also called digital wallets or eWallets, where payment information is stored in an application for easier checkout online or in-app.

The mobile payment type that matters most for retailers is mobile wallets. chainstoreage.com

Bankrupt retailer Gymboree faces lawsuit for no WARN notice of layoffs
Laid off 400 with no 90 day notice - WARN act.

A former employee of Gymboree Group Inc has sued the children's clothing retailer over its termination of an estimated 400 staff members earlier this month on the heels of its second bankruptcy in less than two years. In an adversary class action complaint filed on Saturday in U.S. Bankruptcy Court in Richmond, Virginia, Katherine Pocrass said she and other staff at Gymboree's corporate headquarters were laid off on or about Jan. 18 without cause or advance notice required by the Worker Adjustment and Retraining Notification Act (WARN). reuters.com

BJ's Wholesale Club - Vice President Asset Protection job taken down

Michaels to shutter Pat Catan's chain three years after buying it

Sears Lost $318 Million During the Holiday Season

Report: Worldwide Payment Card Fraud Losses Reach a Staggering $24.26 Billion, USA Accounts for 38.6% of Global Card Fraud Losses

Australians lost almost half a billion dollars in credit card fraud in a single year

Quarterly Sales
eBay Q4 revenue up 6% ($2.9B); GMV up 1% ($24.6B)
McDonald's Q4 U.S. comp's up 2.3%; revenue down 0.2%

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality




Kentucky man arrested under suspicion of stealing
UPS packages and selling on eBay

Detectives arrested a UPS driver in Louisville who they suspect stole dozens of packages and some factory inventory, selling at least some of what he stole. Louisville Metro Police believe Jon Keen, 38, may be involved in the theft of more than 60 packages from various victims, according to one of his arrest citations.

What led officers to Keen was likely a shipment of custom luxury watches that disappeared. The victim, a Royal Air Force Captain, told police he designed seven custom watches from the Bremont Watch Company worth more than $45,000. He never received the watches from UPS. The Bremont Watch Company identified the missing watches on an eBay account. A UPS detective found that eBay seller was based in Louisville and worked for UPS.  Read more

For further information on PROACT, email inquiries to PROACT@eBay.com.



R-CISC Expands Member Engagement Team with New Member Manager and Program Director

The R-CISC recently added two positions to its Member Engagement Team to accelerate its program of products and services for members.

Amy Tate has joined as program director with more than 14 years of experience in program management and leadership for the technology services industry. She has a consistent track record of managing large and complex projects from initiation to closing and has worked with all levels of management. As a certified Project Management Professional (PMP), she is currently responsible for member engagement at the R-CISC and the implementation of project management tools and techniques for the delivery of R-CISC programs.

Lea Lubag joined R-CISC from the Global Resilience Federation (GRF) as membership manager and is responsible for managing membership growth campaigns and strategizing new markets for expansion. Lubag had previously been connected to the R-CISC at its inception, leading the effort to standup member onboarding and member technology processes for the organization in 2015 while contracted with the Financial Services Information Sharing & Analysis Center Sector Services division (FS-ISAC SS). r-cisc.org

Illinois Biometric Law: Scanning Fingerprints Can Get You Sued
The Illinois Supreme Court ruled unanimously that when companies collect biometric data like fingerprints or face prints without informed opt-in consent, they can be sued. Users don't need to prove an injury like identity fraud or physical harm - just losing control of one's biometric privacy is injury enough.

In Rosenbach v. Six Flags, a 14 year old brought a challenge against an amusement park for collecting his thumbprint without his informed consent, in violation of Illinois law. The law in question, the
Illinois Biometric Information Privacy Act (BIPA), prohibits companies from gathering, using, or sharing biometric information without informed opt-in consent. EFF, along with ACLU, CDT, the Chicago Alliance Against Sexual Exploitation, PIRG, and Lucy Parsons Labs, filed an amicus curiae brief urging the Illinois Supreme Court to adopt a robust interpretation of BIPA. eff.org

Walmart Sued After Ill. High Court Ruling On Biometric Privacy
Scanning Employee Fingerprints Without Consent

A proposed class of Walmart Inc. employees sued the retail giant on Monday in Illinois state court, alleging that the company illegally collected their fingerprints without consent, days after the state's Supreme Court ruled plaintiffs don't need to allege actual harm to mount such suits.

Named plaintiff Ethan Roach, who worked at a Litchfield, Illinois, Walmart store from early 2016 until fall 2017, said the company made him and other employees use a handprint scanner when taking out and returning cash register drawers at the beginning and end of each shift. law360.com

Arizona: Proposed bill would restrict business biometric data use without consent
Exception would be given to security, law enforcement

Another U.S. state is considering major new regulatory rules that would make it illegal for businesses to use biometric data for commercial purposes without consent, the Arizona Mirror reports. House Bill 2478 is proposed by House Speaker Rusty Bowers, and sets criteria for legally enrolling an individual's biometric data, with violations punishable by fines of up to $10,000 per violation, and eligible for lawsuits. The bill also empowers the Arizona Attorney General's Office to investigate violations and impose penalties if necessary.

The criteria include giving notice of and receiving consent for biometric data collection, with exceptions for health care, law enforcement, and security. Security is defined in the bill to take in theft and fraud prevention, and protection of digital services and accounts. Biometrics could still be used to authenticate financial transactions, as long as it is not sold or used for other purposes. It does not limit federal or court orders for biometric data, according to the Mirror. biometricupdate.com

Responsible use of facial biometrics in focus at World Economic Forum

N.Y. Attorney General Enforces Mobile App Security Initiative, Announces Settlements with Five Companies

Director, Internal Audit - IT for Tapestry - Based in NYC
The Director, Internal Audit - IT will be responsible for assisting the VP Internal Audit and Asset Protection in managing a global team; defining the overall direction, policies and procedures of the internal audit function as it relates to the IT requirements. This role will lead the planning, execution and reporting of IT internal audits for three brands, Coach, Kate Spade and Stuart Weitzman. A key area of focus will be on continuing to mature the Internal Audit function focused on integration of IT and business audits, as well as defining a strategy for data analytics and automation within the Internal Audit function. tapestry.com

GameStop - Director, Information Security Threat Management job taken down


Every Business Needs Multi-Factor Authentication

You wouldn't leave the door to your house unlocked when you are not home, and you probably lock the door while you are home too. Even though there is no immediate danger of a stranger entering your home, or your strange uncle visiting unexpectedly, you lock the door. The locks on our doors are a precaution, not against an imminent threat, but against a possible threat. So too is Multifactor authentication an added layer of protection that you hope you never need but will be glad you had when a hacker, or your creepy uncle, tries to access your online accounts.

Two-Factor Authentication (2FA), also known as Multifactor Authentication (MFA), is like a door with two locks. The first lock is your basic username and password login combination and the second can be anything else to verify your identity. The second layer is often a randomized number sent to your mobile device or email address but it can also be a hardware token that you carry on your person, an app on your phone, or even an NFC chip implanted under the skin.

Multifactor authentication is a simple way to add security to the accounts that your employees access every day. It can help prevent common vulnerabilities like reused passwords, brute force hacks, shared credentials, and orphaned credentials on public devices. Read on to learn more about these common risks and how OpenEye Web Services (OWS) cloud managed video is using MFA to keep your network and surveillance system safe.

As we live more of our personal and business life online, we have more and more passwords to remember each day. Best practices say that we should use a unique strong password for every account but the average business employee has to remember 191 different account passwords according to a 2017 report from Last Pass. Out of desperation, we start creating passwords that are easy to remember, just barely meeting the security guidelines for each site, and as the number of passwords pile up we resort to using the same password for multiple accounts. LastPass found that 61% of people use the same or a similar password everywhere even though they know it isn't secure.  Read more here.



Workplace violence on the rise across Canada
Women four times more likely to experience sexual assault at work

Violence-related injuries at work are on the rise across Canada and this is especially the case for women, according to two recent studies. We found that women are four times more likely than men to experience sexual assault or unwanted touching on the job, no matter what occupation or industry they work in.

Women are also 13 per cent more likely than men to be physically assaulted at work - a difference largely explained by the sectors women tend to work in. Finally, we also found that differences between men and women in the risk of violence at work have changed over time.

Physical violence related to industry

In terms of physical assault, the risk was 13 per cent higher for women than for men; 7.7 women per 1,000 women and 6.8 men per 1,000 men reported being physically assaulted in the previous year.

This difference in risks of physical violence at work faced by men and women can be mostly explained by differences in the types of work they do. That is, if men and women are doing the same shifts in the same job in most industries (not all), neither are more at risk than the other. The female security guard working nights in a building complex faces the same risk of physical assault as her male colleague doing that job the next night.

However, differences in the types of work men and women do are deeply entrenched in the Canadian labour market; many occupations and industries in Canada are still as segregated on the basis of sex and gender today as they were 20 years ago.

As a result, we still need to contend with gender imbalances in the risks of physical violence when thinking about workplace violence prevention. theconversation.com

Retail Council of Canada's Shopping Centre Study 2018

Huge investments pay off for shopping centre owners
Shopping centre owners spending big bucks to become major destinations for shoppers are continuing to see those investments pay off, according to the Canadian Shopping Centre Study 2018.

Although malls across Canada are seeing growth, report author Craig Patterson said Greater Toronto Area shopping centres are leading the way in innovation and aesthetics: "We have the best-looking malls by far," said Patterson, a retail analyst, and founder and editor-in-chief of Retail Insider. He created the report for the Retail Council of Canada.

Major Investments Across Canada
While top-end Toronto-area facilities might be leading the way, the investments are happening from coast to coast. Hundreds of millions of dollars - per shopping centre - continue to be spent on upgrades to attract potential shoppers: "People are still searching (for) experiences," he said.

Top 10 Shopping Centres
Yorkdale topped the list for the third consecutive year with $1,905 sales per square foot, a 15 per cent increase year-over-year which solidifies its position as one of the top malls in North America. CF Pacific Centre moved up to second (from third) netting a healthy 10 per cent increase to $1,690 in sales per square foot, while the Oakridge Centre slipped to third at $1,594. Click here to read the full study. renx.ca

Edmonton, Calgary malls among the most productive in Canada

Southgate Centre Ranked as One of Most Productive Malls as it Looks to the Future

Cannabis legalization reversing the cashless trend?
How far will Canadians go in parting with their bills and coins?

Soon after recreational cannabis consumption was legalized in Canada in October, the Office of the Privacy Commissioner offered some advice to consumers: If you are wary of leaving a track record of your purchases, try buying marijuana with cash rather than a credit card.

If this advice seems curiously out of sync with today's trends, it is: Canada is becoming an increasingly cashless society as credit cards, debit cards, contactless payments, electronic transfers and phone apps give consumers any number of alternatives to counting bills and hauling change. theglobeandmail.com

Canada Store Openings & Expansions
Orangetheory Fitness Ramps Up Aggressive Canadian Expansion into 2019
Hart Stores Inc. coming to Amherst
Farm Boy's Leslieville location is opening this week
10 B.C. Safeway stores are re-opening as bargain FreshCo markets
Squish Candies Coming to Halifax

Published in the Jan. 28th Daily
Canada Goose parkas are winter's 'it' coat - Particularly for robbers in Chicago

Bank of Montreal creates financial crimes unit with cybersecurity, fraud capabilities

Pharmacy Association CEO defends industry's ethics after Moose Jaw pharmacist found taking gifts

Point-of-sale technology helps cannabis retailers dodge fines

Wine store's lawsuit demands Manitoba cut off online 'bootleggers'

Arrest warrant issued after Peter Nygard fails to appear in Bahamas court
Dredging his bay beyond legal limits in his caribbean estate

What Young People Are Saying About Working Retail:
Ruining The Holidays & Dealing With Scammers

Quebec cannabis store employees fail to form union

Pot shops in Ontario: 77 out of 414 municipalities opt out

E-commerce nightmare: 'I Spent $925 on a Fake Canada Goose Coat'

Penhold, AB: Bus with students onboard collides with armed robbery suspect
On January 15, 2019 the Fountain Tire in Drumheller was broken into, and a truck was stolen. On January 16, 2019 the truck was associated to a break and enter in Bashaw and an incident of shots fired in Three Hills. Today, the Blackfalds RCMP recovered that truck following a collision with a school bus and car-jacking, and are looking for any possible information as to the timeline of activities of that truck between January 16 and today. A male driving a truck collided with a school bus on Township Road 372 and Range Road 281. When a passerby stopped to offer assistance, the male suspect pointed a handgun and demanded her vehicle. He fled in the victim's Mitsubishi Outlander, heading westbound on Township Road 372. todayville.com

Calgary, AB: At least $16K worth of jackets stolen in Calgary smash & grab
Third incident in 3 years - $70K total goods stolen
An investigation is underway after thieves took at least $16,000 in merchandise from a northeast Calgary motorcycle business early Tuesday morning. Police confirmed they received reports of a break and enter in which clothes were stolen in the Greenview area at around 2:40 a.m. Vince Aiello, the general manager of Indian Motorcycles of Calgary, said thousands of dollars in leather jackets and apparel were taken from his store. It's the third incident in as many years with an estimated $70,000 worth of goods stolen overall. globalnews.ca

Vancouver, BC: Cannabis shop customer shot in 'brazen robbery'

Kelowna, BC: RCMP shoot, wound man outside shopping mall

Paris, ON: Major ID fraud bust made; Skimming device, thousands of cards recovered

Moncton, NB: Thieves take 'significant' haul of
$1 and $2 bills from collectibles store 

Saulnierville, NS: No one hurt as vehicle drives through grocery store

Two arrested after LCBO thefts in Mississauga, Toronto

Windsor, ON: Forensic evidence helps nab suspects in jewelry store robbery

Toronto, ON: Store employee accuses co-worker of tainting water bottle with Lysol


Robberies & Burglaries

Cannabis Shop - Vancouver, BC - Armed Robbery/Customer Shot
Fountain Tire - Penhold, AB - Armed Robbery
Motorcycle Business - Calgary, AB - Burglary/Smash & Grab




The NRF LP Effort & Value - Protect 2018

Bob Moraca, Vice President of Loss Prevention, NRF, provides an update on the National Retail Federation's latest LP/AP efforts - from the NRF LP Council to research studies and preparedness guides to the evolution of the NRF PROTECT conference, the largest retail and restaurant LP event in North America.

Scott McBride, Vice President of Loss Prevention, American Eagle Outfitters, talks about the work and value of the NRF LP Council, as current Vice Chair and long-term member of the group. With 7 different committees involving 75 senior retail LP/AP executives representing over 40 different retailers from a variety of sectors, learn why you and your retailer should get involved.

Episode Sponsored By:

Joan Sparks - Tyco Retail Solutions - Quick Take 4

Joan Sparks, tells us about the Sensormatic Global Shrink Index - a new study on retail shrink commissioned by Tyco Retail Solutions that surveyed 1,200 retail decision makers across four regions, 14 countries and 13 retail segments. Then Joan takes on the "Lightning Round".



4 Ways You Can Fight Friendly Fraud Chargebacks
Even if you've been good all year, the holiday shopping rush always ends up dropping the worst kind of coal under fraud analysts' trees: chargebacks. Friendly fraud chargebacks-when the cardholder disputes legitimate transactions-are among the worst pain points for e-commerce sites. But by harnessing the power of your fraud-fighting tool, you greatly increase your chances of recovering funds from friendly fraud chargebacks after the holidays. Here's how.

To dispute a chargeback, you'll need to gather "compelling evidence." According to Visa's chargeback dispute rules, merchants who present compelling evidence can prove a chargeback is invalid and recover funds. Compelling evidence includes:

1. Photographs or emails that prove that the person receiving goods or services is also the cardholder
2. Proof that there have been one or more undisputed payments for the good or service
3. Proof that the goods or services were delivered
4. Description of a downloaded good or service, the date and time it was downloaded, purchaser's IP address, device ID, name, and email address

Though the "compelling evidence" language is unique to Visa, the dispute process is not. For example, the process for disputing Mastercard chargebacks doesn't really differ from the Visa process. Fortunately, your fraud-fighting tool can grant you easy access to much of this compelling evidence.

Step 1: Gather identity information
● Step 2: Look up purchase history
● Step 3: Check geographic proximity
● Step 4: Dispute the chargeback

For 74 percent of consumers security is crucial for their online experience

Why 3D technology makes more sense today for online retailers

Understanding the security threats facing online retailers in 2019




Flushing, NY: Fake credit card ring operators in Flushing had $600,000 in cash
and 480 pounds of pot in home

Members of the NYPD and the FBI Joint Major Theft Task Force raided a Flushing home last week as part of a credit card fraud investigation, they found much more than the makings of a counterfeit credit card mill. Authorities seized 480 pounds of marijuana and $600,000 in cash. Three people at the home were taken into custody. Seized were various credit card-making tools including a credit card reader/writer, a credit card stamper, an embosser and foil cartridges used to add color to the bogus credit cards. "The defendants in this case are accused of setting up a multi-faceted illegal operation dealing in bogus credit cards, counterfeit cash and drugs," Queens D.A. Richard Brown said in a Jan. 28 statement announcing the arrests. qns.com

Hempfield, PA: Women tried to steal $3K worth of merchandise at Walmart; charged with Robbery

Byram Township, NJ: 4 arrested for Shoplifting at ShopRite; estimated value at several hundred dollars

Chesterfield Township, MI: Police seek suspects in Menards $1,000 retail theft

Anna, IL: Police looking to Identify $700 Walmart thief

Cape Coral, FL: Home Depot thief assaults LP; 3 drill sets ($500) recovered but suspect got away

Submit your ORC Association News

Visit the ORC Resource Center


Shootings & Deaths

Dekalb County, GA: Customer shoots, kills robbery suspect at Family Dollar
Police stated that a man walked into the store on Covington Highway and pulled a gun on two employees. While the suspect was getting money from an employee, a customer shot the man, police said. The suspect later died. The customer who shot and killed the gunman will not be charged, police said. Police told Regan the clerk was badly shaken by what happened but appreciative of the customer who put a stop to the armed robbery by taking out the threat. wsbtv.com

Madison, WI: Parents sue grocery store for not protecting daughter from coworker who killed her

Malden, MA: Authorities ask for tips 6 years after murder of Skate Shop Clerk; video re-released

Robberies, Incidents & Thefts

Crown Point, IN: More than $1 million in jewelry taken after man smashed Jared cases with hammers
Three men smashed cases at Jared with hammers and stuffed more than $1 million of jewelry into bags Friday, according to police and court records. Altonio Benson, 40, and Darren S. Bell, 19, both of Detroit, dropped more than half of the stolen jewelry as they ran from police, Lake Criminal Court records state. The men were caught by officers after running north across U.S. 30 from the Jared The Galleria of Jewelry store near Southlake Mall in Hobart. nwitimes.com

Sullivan, IN: Dollar General break-in was inside job
The Sullivan County Sheriff's Department was quickly able to close the case after the department received a call Monday from the store, reporting that an overnight office break-in had occurred. A store employee described arriving for work in the early morning hours to find the front door unlocked. According to the employee, the burglar alarm had also been deactivated. mywabashvalley.com

Port Richey, FL: A robber is on the run in Pasco County after a Tuesday afternoon crime spree
Deputies say the man hit three businesses in less than a mile, along State Road 52. The Pasco County Sheriff's Office said it started just before 1 p.m. when the criminal pulled up to the drive-through window at a Regions Bank and demanded money, but he drove away empty handed. His next stop was a Sunoco Food Mart. He got bounced out the door, but that didn't stop his spree. The same man later hit a Barbershop and Dry Cleaner. fox13news.com

Colorado Springs, CO: Armed Robbers hit Jewelry store, 3rd in 5 days

Meriden, CT: Dick's Sporting Goods employee stole, fraudulently marked down items; merchandise valued at $2,700

Hackettstown, NJ: 2 employees of newly opened Wawa accused of stealing over $1, 300 in cash

Kay Jewelers in the Gresham Station, Gresham, OR reported a Grab & run on 1/29, item valued at $4,299

Jared Vault in Locust Grove, GA reported a Distraction Theft on 1/25

Piercing Pagoda in the Chambersburg Mall, Chambersburg, PA reported a Grab & Run on 1/28, items valued at $1,389

Piercing Pagoda in the Harrisburg East Mall, Harrisburg, PA reported a Grab & Run on 1/27, item valued at $229

Zales in the Smith Haven Mall, Lake Grove, NY reported a Distraction Theft on 1/26, items valued at $4,277

Zales in the Connecticut Post Mall, Milford, CT reported a Distraction Theft on 1/22, items valued at $9,708

Cargo Theft

Suspect nabbed in theft of three tractor-trailer loads of merchandise
Investigators with the Lincoln County Sheriff's Department, working with the Tennessee Highway Patrol and United States Secret Service, have charged a suspect with the theft of three tractor-trailer loads of merchandise from A&D Wood Products using stolen credit card information. A local manufacturer contacted authorities in late November in connection with the theft of merchandise purchased in September 2018 using stolen credit card information. On Tuesday of last week, a Lincoln County Grand Jury indicted Summeries on four counts of attempted theft $10,000-$60,000, six counts of theft $2,500-$10,000 and two counts of identity theft. elkvalleytimes.com


Las Vegas, NV: Water District worker sentenced in Ink Cartridge scam
9 years stole nearly $6.7M worth of Printer Supplies

From January 2007 to December 2015, she spent water district funds on ink and toner cartridges and then sent them to a buyer in New Jersey in exchange for money and other compensation. Jennifer J. McCain-Bray was sentenced Tuesday to 51 months in federal prison and ordered to pay back the money she made from the long-running scheme. reviewjournal.com

Richmond, KY: Former Meijer employee sentenced to 5 years for over $10,000 theft of cash

Johnstown, PA: Serial Walmart thief sentenced to 16 to 36 months in state prison; over a dozen retail thefts since 2016

Wilson, NC: After 40 years, inmate earns new chance to prove Innocence; convicted in 1976 of murdering a C-Store clerk, initially sentenced to Death


C-Store - Indio, CA - Armed Robbery
C-Store - College Station, TX - Burglary
C-Store - Kilgore, TX - Armed Robbery
C-Store - Topeka, KS - Armed Robbery
C-Store - Janesville, WI - Robbery
C-Store - Maryville, MO - Robbery
Cellphone - Napa, CA - Armed Robbery
Dollar General - Lansing, MI - Armed Robbery
Dollar General - Sullivan, IN - Burglary
Donut Shop - Bryan, TX - Burglary
Domino's - Delray Beach, FL - Burglary
Family Dollar - DeKalb, GA - Armed Robbery/Shooting - suspect shot, killed
Gun Store - Brady, TX - Burglary
Hemp - Hendersonville, NC - Burglary
Jewelry - Colorado Springs, CO - Armed Robbery
Restaurant - Rockville, MD - Burglary
Walmart - Hempfield, PA - Robbery
7- Eleven - Winchester, VA- Robbery



Daily Totals:
11 robberies
7 burglaries
1 shooting
1 killing




Rich Pinkerton named Regional Loss Prevention Manager (West) for Tailored Brands

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