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 4/17/19 LP, AP & IT Security's #1 News Source D-Ddaily.net







MetrORCA Update -
Trends - The Great Debate

Quick Take 13

The Disappearing Front End, Seamless Shopping & The POS Disruption

Quick Take 14

Turning a Battleship: 'One' Way that Works

Quick Take 15

Driving AP/LP Results with Science: 2019 LPRC Focus Update

Quick Take 16

The NRF Cyber Security & LP's Role

Quick Take 17

See Episode Release Schedule

View Event Recap & Pics Here



2019 ALERT Mid-South ORCA Spring Training Conference
May 1

RILA AP Conference 2019
May 5-8

RLPSA Connect
May 14

CNP Expo 2019
May 21-24

The D&D Daily 'Live at NRF Protect'
June 11-13

OROCC Conference
June 20

RFID Journal Live! Retail
June 25-27

GA Retailers ORC Alliance Retail Crime Conference
Aug. 22

IAFCI Training Conference
Aug. 26-30

Global Security Exchange
Sept. 8-12

Retail Risk Dallas
Sept. 12

Retail Cyber Intelligence Summit
Sept. 24-25

LPRC Impact 2019
Sept. 30-Oct 2

Florida Retail Federation & W-Z EMPOWER 2019
Oct. 24

CLEAR 10th Annual Training Conference
Oct. 28-31

NJFC LP Conference & Exhibition
Oct. 30

See More Events


OpenEye Team at ISC West 2019

We had a great time at ISC West 2019 in Las Vegas talking with a record number of people about OpenEye Web Services. Watch our wrap-up video here to tour our booth and see what happened at the show.


SpartanNash AP Team

Coinstar Global AP Team

Ulta Beauty East
Division LP Team

REI Co-Op's AP Leadership

Got a picture of your team on your cell phone?

Send it to us!

View more 'Group LP and Group Vendor Selfies' here


Retailers Support White House Focus on Counterfeit Goods, Urge Similar Effort on Stolen Merchandise and Organized Retail Crime

The Retail Industry Leaders Association (RILA), the trade association for America's leading retailers, today sent a letter to the White House expressing support for the President's commitment to curbing the sale of counterfeit products online, and urged the White House to include combatting the sale of stolen goods as an Administration priority.

"Counterfeit goods undermine intellectual property, pose a serious safety risk for consumers and employees, and help perpetuate organized retail crime," said Jennifer Safavian, RILA executive vice president of government affairs. "Similarly, sophisticated criminal networks are increasingly using online platforms to quickly and discreetly fence stolen goods. For these reasons, we welcome the Administration's crack down on the sale of counterfeit goods online and urge a parallel effort to combat the theft and sale of stolen goods."

From the letter:

"Preserving American brands and protecting our customers are of paramount importance to the entire retail industry, and we wholeheartedly support your directive to coordinate the efforts of the federal government to crack down on the sale of counterfeit and pirated goods."

"Retailers collectively invest billions each year in preventative security measures, but the vacuum of law enforcement and relative ease of selling stolen goods online has led to increasingly brazen and organized attempts to steal, tragically putting some retail employees in danger when confronted thieves turn violent.

"We ask that any strategic effort to hold online sellers accountable for the sale of counterfeit goods also include a crackdown on criminal networks using online marketplaces to sell stolen property. Both are a threat to the retail community and the future growth of the economy."

The full letter can be read here.

eBay Renews Commitment to Education, Continues Support of LPF

The Loss Prevention Foundation is excited to announce that eBay has once again committed to supporting the LPF as a Bachelor level partner. Since 2014, eBay has shown their commitment to the industry by partnering with the LPF to provide scholarships to those LP/AP professionals wishing to pursue their LPQ & LPC certification.

Terry Sullivan, LPC, president of the Loss Prevention Foundation stated, "Educating our industry through the LPQualified and LPCertified courses is what we are all about at the LPF. Without partners, like ebay, that would just not be possible. We are so grateful that for six years ebay has seen the importance of industry education and has continued to support the LPF."

eBay is committed to supporting the loss prevention industry and is proactive in their approach. Through a dedicated team of LP professionals, eBay works with retailers, law enforcement and other LP teams to help prevent the spread of online e-fencing. Supporting the LPF is just another way that ebay is dedicating itself to promoting the industry. yourlpf.org

Police: Three shot, two fatally, in 'random' shooting at Tanger Outlets in Sevierville
A man with a gun walked up to a Sevierville shopping center on Tuesday afternoon and opened fire outside a Coach store, killing a woman and wounding a man before turning the gun on himself in what police described as an apparently random shooting.

Officers descended on Tanger Outlets, an outlet mall on the Parkway, after several people called 911 to report a shooting outside the Coach store at 3:49 p.m. By the time police arrived, the shooter and the female victim were dead, according to Sevierville Police Department spokesman Bob Stahlke.

Authorities identified the gunman as 21-year-old Leon Steven Jones of Newport and Sevierville, and the woman as 24-year-old Olivia Katelyn Cunningham of York, Pennsylvania. Investigators believe Jones confronted Cunningham and Marr outside the Coach store, shot both with a semi-automatic handgun and then shot himself with the same weapon.  knoxnews.com

Store Surveillance
Op/Ed:  A.I. that halts thieves -- before they steal
The customer is always right - except when artificial intelligence says the customer isn't. That's sort of the message being sent by new technology aimed at catching crooks before they commit their crooked acts, anyway.

The Japanese company Vaak recently released software that detects when store shoppers are about to shoplift - or so goes the theory. It's behavioral assessing A.I., pure and simple. The system takes security camera footage in real-time and analyzes it for strange body language. Suspicious shoppers get red-lighted, and alerts are then sent to the store's security personnel, who can review the feed and quickly determine if additional scrutiny - or even intercession - is necessary.

At least this is only a preventive A.I. program. The movie "Minority Report" showcased similar, albeit then-fictional, technology that led, in that storyline, to the arrest of shoppers deemed too suspicious. Let's hope this technology never turns that curve. And truly, there are benefits for all for better store surveillance. washingtontimes.com

UK: Government considers funding retail security measures
Minister for Crime Determined to Tackle Retail Crime
MPs from across the political spectrum called on the government to take action against retail crime, in a debate in parliament on Thursday (11 April).

Steve McCabe, MP for Birmingham Selly Oak, said: "The fact that the police will not investigate shop thefts with a value of less than £200 is virtually an incentive to offend."

He called for the introduction of "proper banning orders" to ensure people who commit repeat offences are banned from specific shops or retail areas. He also urged the government to look at additional ways of helping to fund new and better security equipment for smaller retailers

Responding to the MPs, minister for crime Victoria Atkins said she was "absolutely determined" to tackle the problem of retail crime. "Every day, we ask shop workers to enforce the law, whether by refusing to sell age-restricted products to those whom they believe are below the legal age, or by confronting criminals who are trying to steal from their business. Shop workers, like all employees, have the right to feel safe at work, without fear of violence or intimidation. That is why, on April 5, I launched a call for evidence to enable us to learn more about the scale and extent of the issue and inform our response," she added.

According to the ACS 2019 Crime Report, crime against convenience retailers cost the sector an estimated £246m over the last year - the equivalent of over £5,300 for every c-store in the UK or a 7p tax on every transaction, while over 10,000 incidents of violence were reported. conveniencestore.co.uk betterretailing.com

Looking for Industry Support & Input
San Francisco police rally opposition to proposed law mostly banning public
facial biometrics

A committee of San Francisco's board of supervisors heard a proposal to ban facial recognition technology from the city this week in a meeting attended by various supporters and critics of the ban, Gizmodo reports.

The San Francisco Police Officers Association (SFPOA) did not participate in the hearing, but has emailed supporters a draft letter to be completed and sent to local lawmakers expressing concern with the proposal and supporting amendments suggested by local crime-prevention group Stop Crime SF. Supervisor Aaron Peskin, who filed the Stop Secret Surveillance Ordinance in January, says he has received numerous identical emails from the SFPOA campaign.

The form letter warns of excessive bureaucracy hindering the police and other agencies, and criticizes a perceived lack of input from the security community in the ordinance. The amendments suggested by Stop Crime SF include a one-year sunset clause and exemptions for large facilities such as the city's airport, port, and baseball stadium Oracle Park.

Peskin says opposition from police defeated a proposal in California's State Senate similar to the San Francisco ordinance, according to Gizmodo.

The Stop Secret Surveillance Ordinance does not apply to home or private business security systems, though the SFPOA email mentions that both groups need to be consulted. biometricupdate.com

Going 100% Mobile
Emeryville, CA: New Global Sporting Goods Brand Decathlon Store No Checkouts

Decathlon's new retail concept, located in Emeryville, CA, features RFID-enabled mobile checkout stations instead of traditional checkout lines or cash wraps, according to a press release. When a customer wants to pay, s/he approaches an associate who places the physical contents of the shopper's basket in the checkout station, which takes stock of the items and generates a QR code. The associate then scans the code with an iPhone, adding the products to a mobile cart. The customer can then pay with Apple Pay, credit card, gift card or via a proprietary QR code-based checkout system tied to the store's payment platform. The payment system runs exclusively on iPhones.

Decathlon's U.S. presence currently consists of the full-sized store and one "Lab Store" it opened last year, also in California, to gather data on local customer needs and interests. retailwire.com

New Survey Making the News Across Media Outlets
Consumers around the world are spending less on almost everything. Even booze.

Consumers around the world are likely to spend more cautiously in the coming months amid political and economic uncertainty, according to a new report that surveyed shoppers in 64 countries.

Shoppers said they have cut back on clothing and entertainment costs in the past year, and have taken measures to save on gas and electricity, according to the Conference Board Global Consumer Confidence Survey, conducted in collaboration with Nielsen.

"There's a wait-and-see attitude," said Denise Dahlhoff, senior researcher for consumer research at The Conference Board, which surveyed 32,000 online shoppers worldwide.

"Despite the high levels of confidence globally, consumers in different markets have different views about where the economy is heading in 2019," said Bart van Ark, global chief executive of The Conference Board. "The majority of global consumers do not expect conditions to become more favorable over the next twelve months." washingtonpost.com

Security Industry Association Announces Winners
of the 2019 SIA New Product Showcase Awards

The Security Industry Association (SIA) has announced the 2019 winners of the SIA New Product Showcase Awards, the flagship awards program at ISC West recognizing innovative security products, services and solutions. Top among the winners - who were recognized on the main stage at ISC West, the nation's largest converged security trade show, on April 10 in Las Vegas, Nevada - was IPVideo Corporation, receiving the 2019 Best New Product Award.

See a list of other winners here: securityindustry.org

Vitamin Shoppe to sell CBD Products

Carl's Jr. will test a CBD-infused burger

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Why Cyber Security is Key to Enterprise Risk Management for all Organizations
Large organizations have always focused on managing risk, but the technological breakthroughs that have enhanced our world in countless ways have also transformed how leading executives engage in enterprise risk management (ERM). The pervasive and ever-expanding threat of cyber crime means that comprehensive strategies for cyber security are now absolutely essential for all organizations.

After all, a report by Cybersecurity Ventures estimates that cyber crime across the globe will cost more than $6 trillion annually by 2021.

The sheer magnitude and pervasiveness of the crisis represents a cyber security call to arms, and seemingly no one is immune. By now, the list of data breach victims reads like a who's who of major corporations, governmental agencies, retailers, restaurant chains, universities, social media sites and more.

If you need another reason to drop everything and prioritize cyber security risk management in your organization's overall ERM strategies and systems, consider the recent NotPetya malware attack. Described by Wired as "The Most Devastating Cyberattack in History," it disrupted global shipping operations for several weeks and caused more than $10 billion in total damages while temporarily crippling such multinational companies as shipping giant Maersk and FedEx's European subsidiary, TNT Express. All because hackers were able to infiltrate a networked but unsecured server in the Ukraine that was running software that made it more vulnerable to attack. securityboulevard.com

Dark Web Fraud Guides
"Fraud Guides 101: Dark Web Lessons on How to Defraud Companies
and Exploit Data"

Seeing how they teach and instruct leads you to stronger and quicker responses.

Among the many items up for sale on the Dark Web are fraud guides-instruction manuals designed to teach criminals how to ply their trade. A report released Wednesday by web intelligence company Terbium Labs analyzed a large number of fraud guides, providing a look into the cybercriminal mind and methods as a way to help you better protect yourself and your organization.

Entitled "Fraud Guides 101: Dark Web Lessons on How to Defraud Companies and Exploit Data," the report examined almost 30,000 different fraud guides to determine what criminals are selling, what they're teaching, and what they're learning. In particular, Terbium's report revealed which types of data are the most valuable to criminals, and therefore the most vulnerable. techrepublic.com

Benefiting from Data Privacy Investments
GDPR-ready companies experience lower overall costs associated with data breaches

Millions of people continue to be flummoxed and frustrated by the much-publicized leaks of their personal information from the likes of Marriott, Facebook, and Equifax, to cite three recent examples. Such data breaches are causing companies and organizations everywhere to re-examine the things they procure, the services they use, the individuals they hire, and the people and firms with whom they partner and do business. Across the board, organizations have sunk money into staff, strategies, and equipment to comply with new, tighter customer privacy rules and sidestep major fines and other penalties.

On May 25, 2018, the EU's General Data Protection Regulation (GDPR) took effect, and other privacy laws and regulations worldwide are evolving and expanding. Cisco's 2019 Data Privacy Benchmark Study details how scores of organizations are having a hard time meeting all the demands of the new regulatory regimes - and the ones that took early action to address security concerns are seeing positive results from their investments. darkreading.com

Attention CISOs: Five steps to get the security funding you need
Going in front of the board to request or increase your security funding is no easy task - especially when the organization is facing budget restraints or, worse, the board does not agree with your sense of urgency in securing the organization. If you're about to make such a presentation, remember your focus should be describing your organization's overall cyber security maturity, risks caused by company deficiencies, existing risk position based on current weaknesses, and proposed solutions.

To help you get the funding you need, here's a five-step funding request template that you can follow.

1. Identify your valuable assets and risks caused by organizational deficiencies
2. Prioritize and assess your organization's current risks
3. Present your proposed security program
4. Describe a security plan to address current risk levels
5. Call for action - Describe next steps for approval   helpnetsecurity.com

Hackers used credentials of a Microsoft Support worker to access users' webmail

Decoding a 'New' Elite Cyber Espionage Team



Calling Canadian Retailers!
Register for the 3rd Axis Canada Retail Leadership Forum

The Retail Landscape is changing and with these changes providing safety and security for your customers, staff and business is of utmost importance. Join us for the 3rd Axis Canada Retail Leadership Forum in Toronto, May 22-23. Full details here: http://bit.ly/2CFNRul

If you would like to attend this event please register here!


Security staff honored for quick actions during Yorkdale mall shooting
Five security staff people at Yorkdale Shopping Centre were honoured on Sunday for acting quickly in the face of danger during a shooting at the mall last summer. The Toronto Police Service Board and Toronto Police Service gave community member awards to four security guards, Nigel Penny, Shane Palmer, Luca Aiello and Jordell Wolseley, and to one security officer, Marco Rotondo.

The guards were recognized for their bravery, while the officer was recognized for his initiative while operating the mall's video surveillance system. The five are among 38 people given to community member awards on Sunday at a presentation at police headquarters.

"For their teamwork and courage, the unarmed guards ran towards the gunfire as everyone else was fleeing from it," the board and police service said in their presentation notes.

On August 30, 2018, a Toronto police officer on paid duty at the upscale mall noticed shoppers panicking, running out of the large building and shouting about gunfire inside the sprawling mall.

"Not being familiar with the internal layout of the mall, the officer requested assistance of security guards. Within a few minutes security guards had a male in their custody." cbc.ca

Agnes Pienio-Ganthier from Amazon Canada named one of
2019's "Top 10 Under 40"
LP and Security Professionals
Winners Announced Last Week by Canadian Security Magazine

Agnes Pienio-Ganthier was born and raised in Poland and immigrated to Canada at the age of 10 where her family found a new home in Toronto, Ontario.

After earning her BA in Political Science with a Double Major in History from York University, Agnes began her Loss Prevention career with Sears Canada Inc. Agnes spent 15 years with Sears where she held roles at the Store, District and Regional levels including the position of Regional Investigations Manager.

Agnes joined Amazon in 2014 where she has excelled as an innovative and inclusive Loss Prevention Leader. Agnes has launched multiple large scale Fulfillment Centres in the Greater Toronto Area including Amazon Canada's largest Robotics Facility in Brampton, Ontario.

Agnes currently holds the position of Regional LP Manager for Eastern Canada. She is Amazon's Coordinator for the LPCertified Scholarship Program, is a proud member of the Amazon Women In Security (AWIS) Affinity Group and is the Co-Editor of the AWIS Newsletter.

Outside of her Loss Prevention scope, Agnes is passionate about participating in company-wide initiatives including those related to Sustainability, demonstrating her commitment to evolving Amazon's business approach.

Congratulations, Agnes!

Canadian Retailers Fear Reusable Bags Can Be a New Tool for Shoplifters

'It's easy enough to walk out the door with your bag being full of product and purchases being unpaid for'

Crowds of people milling through a store with reusable shopping bags and bookbags in tow is simultaneously a dream and a nightmare for some Canadian retailers. They're happy to have the customers, but are worried about the small percentage of people who see their reusable bag as a tool for shoplifting.

"At one time they [retailers] might have had two or three suspicious looking people in the building," said Stephen O'Keefe, a consultant who helps companies with loss prevention. "Now, with reusable bags, they look around and maybe 30, 40 per cent of their customers appear to be suspicious."

O'Keefe spent years with Hudson's Bay, Sears and was the vice-president of loss prevention and risk management with Walmart Canada.

Jennings said some people decide not to use the store's carts or baskets while they shop. Instead, they put the items they want to buy directly into their reusable bags.

"I'm sure that 99.9 per cent of folks with reusable bags aren't thinking about that at all, but it is another method for those, that small minority of folks that are looking to take advantage of you, to get one over on you for sure."

O'Keefe said good ways to deter people from shoplifting include aggressive hospitality, using a security system that has visible cameras, doors that require motion to open and having a store layout that forces customers to walk by cashiers when they leave. cbc.ca

Worried about staff safety, some West Broadway, Manitoba businesses are locking doors during the day
Businesses in the area have signs on their front doors indicating you need to knock or buzz to be admitted. Other signs say there are no public washrooms in the building. CBC News spoke with a business owner who had recently been attacked and robbed, while another is investing in major renovations and security upgrades. cbc.ca

Ontario to launch redesigned driver's license to prevent fraud, identity theft

More police officers will patrol Toronto's Chinatown to focus on crime prevention

RCMP ask Parksville Qualicum Beach businesses for help battling thieves

Kamloops, BC: Knife-wielding man caught after four armed robberies in 30 hours

Halifax, NS: American woman appeals life sentence for mall massacre plot

Laval, QC: Police seek woman who pepper-sprayed, assaulted Dollarama staff

Oakville, ON: Trio of youths charged in armed robbery at gas station

Robberies & Burglaries

C-Store - New Sudbury, ON - Armed Robbery
C-Store - Barrie, ON - Armed Robbery
Esso - Kamloops, BC - Armed Robbery
Mac's - Kamloops, BC - Armed Robbery
Market - Kamloops, BC - Armed Robbery
Neighborhood Store - Kamloops, BC - Armed Robbery
Variety Store - Windsor, ON - Armed Robbery

View Canadian Connections Archives



'Making a Murderer': From the Screen to the Hot Seat

Dave Thompson, CFI

VP of Operations,
Wicklander-Zulawski & Associates


The Netflix true-crime documentary series "Making a Murderer" highlighted the case of Brendan Dassey and the interrogation that led to a highly controversial "confession" and guilty verdict resulting in Dassey's incarceration.

Worldwide leaders in non-confrontational interviewing techniques, Wicklander-Zulawski & Associates (WZ), took a stand by highlighting the issues and errors made in these interrogations leading to coerced confessions - and have continued to use this case as an example in their training programs.

Dave Thompson, CFI, discusses the impact "Making a Murderer" has had on the interrogation community and how it's helped push the evolution of this essential skill for practitioners ranging from law enforcement to loss prevention.

Episode Sponsored By:

Wrapping Up 'Live in NYC' 2019

Final Send-Off!

MCs Joe LaRocca
Amber Bradley


Nothing lasts forever, not even LPNN "LIVE" broadcasts. Co-MCs Joe LaRocca and Amber Bradley wrap up another jam-packed day full of valuable knowledge, insights and information shared by some of the best and brightest of the LP/AP industry. If you missed any previous episodes, catch them all here.

Thanks to all our sponsors for helping make this event possible, and you - our viewers - for tuning in. We'll see you in June as we continue the fun at NRF PROTECT!




Beware of These 5 E-Commerce CNP Fraud Trends
Fraudsters Impersonate Companies and Executives
One of the fastest-growing types of fraud against all kinds of organizations is business email compromise (BEC). BEC can target a retailer's customers by sending an email impersonating customer service and asking for account credentials - a common type of phishing that leads to account takeover fraud. BEC can also do major damage when scammers pose as company executives and then email "urgent" wire transfer or invoice payment requests to other people within the company.

Bad Bots Go Mobile
Fraudsters are deploying botnets in many ways to get around fraud controls. One method is to rent "armies" of infected devices to mask the origin of their attacks on merchants, banks and other organizations online.

Fraudsters are also increasingly using smartphones for botnet attacks. A 2018 report found that one in 17 mobile devices across half a dozen major carrier networks was being used for bot traffic. If your store doesn't already use channel-specific fraud prevention for mobile and desktop, now is the time to begin.

More Cross-Border Orders, More Rejections
While there are some additional risks with cross-border orders, such as higher rates of device and identity spoofing, many of those rejected orders were probably false declines based on assumptions about the risks from particular countries.

More Data Breaches, More Fraud
As criminals discover new ways to exploit consumer data for CNP fraud and other types of fraud, the market for stolen data is growing. With every breach, of course, criminals have more material to commit CNP fraud, take over consumer accounts, synthesize new identities for fraud, and impersonate real people (usually corporate executives) to commit identity-deception fraud.

Costly GDPR Consequences for Data Loss
The European Union's GDPR may start having an impact on the way companies obtain data, store it, and disclose breaches when they're discovered. That's not only because the sweeping law, which took effect in 2018, covers all businesses that have customers in the EU. It's also because this may be the year we see high-profile companies pay the consequences for a lack of security or due diligence. mytotalretail.com




Aspen, CO: Former City Councilman and wife accused of stealing $2M worth of Ski Equipment from Aspen Ski Company
A former Aspen city councilman and mayoral candidate is being accused of stealing millions of dollars worth of skis, snowboards, and other goods while working for Aspen Ski Company. The alleged thefts took place over more than a decade. The Aspen Times reported that 51-year-old Derek Johnson and his wife Kerry have been charged with felony theft. Police found stolen goods in a storage unit the couple rented. Johnson was fired last December. Police executing a search warrant on the storage unit allegedly found a booth inside to photograph equipment, and obtained from eBay the records of nearly 6,000 sales. In 2017 alone and that the couple might have earned $1 million to $2 million in revenue since the alleged side business started, possibly in 2012. aspendailynews.com

Philadelphia, PA: Thief steals $125K in jewelry from Northeast Philadelphia Macy's
It happened shortly before 9 p.m. Tuesday night, at the store located at Cottman Avenue and Roosevelt Boulevard. The store was open for business at the time. Investigators explained a man walked into the store wearing dark clothing, including a dark hooded sweatshirt. Officials said the man uttered no threats and displayed no weapons. Police tell Action News that the man reached over the counter with what appeared to be a screwdriver and popped the lock of the display counter. Then, he removed a row of high-end diamond rings and walked out the front door. Those 10 to 12 rings are worth roughly $125,000. 6abc.com

San Antonio, TX: 27 Cellphones stolen after thieves use blow torch to open safe; gang arrested
A group of suspected thieves allegedly went through a whole lot of trouble-cutting a hole in the wall of a Leon Valley cell phone store and using a blow torch to cut a hole in the safe - only to get caught in the end. Sgt. David Trevino with Leon Valley P. D. says electronic trackers inside those stolen phones quickly put officers on their trail. ksat.com


Charleston, SC: Police searching for couple who shoplifted nearly $2,000 in merchandise from Louis Vuitton
Investigators released pictures of two people in connection to the incident that happened on between 6:11 p.m. and 6:44 p.m. Police say the suspects stole $1,960 worth of merchandise consisting of a blue/black LV Pocket Organizer, a gold in color LV Bracelet, a black/brown LV Belt, and a red/brown LV Belt. Since January 2018, the store has been hit at least six times by shoplifters who have stolen more than $15,000 in merchandise. live5news.com

Update: Lower Allen Township, PA: Police release photos in $21,000 Victoria's Secret theft
Police are searching for two suspects who walked out of a Victoria's Secret with $21,000 worth of merchandise. The theft happened around 3 p.m. on Sunday at the Victoria's Secret in the Capital City Mall. Police say the thieves stole almost 2,000 pairs of panties. local21news.com

Menomonie, WI: Burglar steals $30,000 in sports cards

Athens-Clarke County, GA: Belk LP nabs 2 women with $585 worth of Nike gear

Fort Smith, AR: Police seeking 2 shoplifting suspects at Sutherlands Hardware

View ORC Archives

Submit your ORC Association News

Visit ORC Resource Center




Shootings, Bomb Threats & Deaths

Houston, TX: Man beaten to death with stick inside a food market
Houston police homicide investigators said the suspect was carrying a large stick or "wooden dao" when he walked into the store around 11:50 p.m. on Liberty Road. The man walked up to the victim and struck him once in the forehead, police said. The victim staggered and tried to get away as the suspect struck him again in the head, police said. The victim fell to the ground, and after several minutes, the suspect and two other men picked him up and took him outside. People in the surrounding neighborhood came to the victim's aid, performing CPR until the ambulance arrived, police said. He was transported to a hospital, where he died from his injuries. mysanantonio.com


Update: Chattanooga, TN: Suspect in custody after fatal Gas Station shooting
The suspect in Monday's fatal shooting at the Big K gas station on Dodson Avenue is now in custody, according to the Chattanooga Police Department. Deontae Talley turned himself in to police on Tuesday and has been charged with criminal homicide and unlawful possession of a weapon. He is currently in custody at the Hamilton County Jail. timesfreepress.com

Magna, UT: Armed standoff inside Burger King ends after overnight siege
When police responded to a call reporting that a man was hanging out too long in the bathroom at Burger King, they almost certainly didn't expect the situation to turn into a full-blown SWAT standoff, especially one that would last over night. When officers made contact with the man he pointed a handgun at them, quickly escalating what should have been a minor situation into an hours long ordeal. gephardtdaily.com

Ex-Macy's worker accused of bomb threat on Macy's
Goodyear Warehouse

Goodyear authorities said Tuesday that 30-year-old Antoinette Perez, a former Macy's employee, has been booked into jail on suspicion of making terrorist threats and threatening or intimidating. 12news.com

Wilmington, DE: Corner store reopens after shooting with promise to help curb crime

Robberies, Incidents & Thefts

Camden, NJ: Meth-dealing La Cosa Nostra mobster admits staging N.J. Pawnshop robbery for insurance money
A member of Philadelphia's La Cosa Nostra organized crime family admitted Tuesday he staged a robbery of a New Jersey pawnshop and check cashing business nearly five years ago so the owner could collect insurance money. Salvatore "Sam" Piccolo, 67, of Atlantic City, also admitted he sold nearly a half-pound of methamphetamine to an undercover FBI agent, the U.S. Attorney's Office for New Jersey said in a statement. Piccolo faces up to 10 years in federal prison on both the wire fraud and drug distribution charges when he is sentenced July 18 in federal court in Camden. nj.com

San Francisco, CA: Smash & Grab Burglary investigation underway at Yves Saint Laurent store

Wilton, CT: Police have arrested a New York woman in connection with a $17,000 heist at Campus Jewelers in October 2017

Florida Student Arrested After Wrestling Fake Alligator in a Mall

Coloma Township, MI: Razor blades found in gas pump handles in Michigan

Morgan County, OH: McDonald's manager indicted for Theft, facing 6 to 18 months in prison

UK: New South Wales: Attempted Cellphone robbery by 15 teens at the Casula Mall leaves 81 year old woman with fractured pelvis


International Fall, MN: $700K In Counterfeit Merchandise Seized Along Border


C-Store -Colorado Springs, CO- Armed Robbery
C-Store - St Albans, VT - Armed Robbery
C-Store - Waynesburg, PA - Armed Robbery
C-Store - Tewksbury, MA - Armed Robbery
C- Store - Grand Ledge, MI - Armed Robbery
C-Store - Houston, TX - Armed Robbery/ clerk shot
Card Shop - Menomonie, WI - Burglary
Clothing - San Fransisco, CA - Burglary
Dollar General - Pueblo County, CO - Armed Robbery
Dollar Tree - Homewood, IL - Armed Robbery
Grocery - San Antonio, TX - Armed Robbery
Gun Store - Hermitage, TN - Burglary
• Jewelry - Des Moines, IA - Armed Robbery (Kay's Outlet)
Jewelry - Sioux Falls, IA - Robbery
Pawn - Mobile, AL - Burglary
Macy's - Stamford, CT - Robbery / Assault on LP
Restaurant - Salt Lake City, UT - Armed Robbery (Domino's)
Rite Aid - Warren, OH - Robbery
T- Mobile - San Antonio, TX - Burglary
7-Eleven - Oklahoma City, OK - Armed Robbery
7-Eleven -Mount Rainier, MD - Robbery (ATM)



Daily Totals:
16 robberies
5 burglaries
1 shooting
1 killed




Lee Tessnear named Specialist - AP Solutions - Supply Chain for Walgreens
Rafael Martinez named Regional AP Manager for BJ's Wholesale Club
Brent Pack promoted to Lead information Security Analyst for Target
Nicholas Cranfill named Regional LP Manager for Variety Wholesalers, Inc.
Sherry Sims promoted to AP District Leader-IT/Regional Analyst for Rite Aid
Juan Fernandez promoted to Area LP Manager for Nordstrom

Brittany Kotteles
promoted to District Manager of AP for Abercrombie & Fitch Co.

Submit Your New Hires/Promotions or New Position



Featured Job Spotlights


District Loss Prevention Manager
Eastern PA/NJ

The District Loss Prevention Manager ensures shrinkage control and improves safety in the stores through proper investigation and training. This position is responsible to provide feedback, guidance and protection for our Team Leaders and Associates. This role has oversight and responsibility for approximately 15-20 store locations...

Corporate Investigations Supervisor
Irving, TX
The Corporate Investigations Supervisor provides leadership and direction to the Corporate Investigators by overseeing investigative processes and work flow. This position is responsible for maintaining consistent execution of processes and support leading to recovery and litigation. The Investigations Supervisor motivates and model's efficiency, effectiveness and productivity with our team, department and company while providing feedback and guidance on both investigations and development...

Manager, Regional Asset Protection
Bay Area/San Francisco, CA

You will be accountable for execution of asset protection programs within an assigned geographical area. You will be key in assessing and reporting AP vulnerabilities, developing strategies to address vulnerabilities, have a high attention to detail and use critical thinking and good judgement to help make decisions and formulate solutions to work-related concerns...

Manager, Regional Asset Protection
Denver, CO

You will be accountable for execution of asset protection programs within an assigned geographical area. You will be key in assessing and reporting AP vulnerabilities, developing strategies to address vulnerabilities, have a high attention to detail and use critical thinking and good judgement to help make decisions and formulate solutions to work-related concerns...

Regional Asset Protection Manager
Mid-Atlantic Region

The successful candidate will be responsible for the management of the Asset Protection function in their assigned area. Guide the implementation and training of Asset Protection programs, enforcement of policies and procedures, auditing, investigations and directing of shrink reduction efforts...

Manager, Asset Protection Fraud & Investigations
Westchester, IL

The Manager of Asset Protection Fraud and Investigations is responsible for the global enterprise hybrid -ecommerce, digital product and traditional fraud investigation program. Primary responsibilities include conduct and manage analytically driven fraud and loss investigations, evolve fraud mitigation platforms and initiatives; manage a team of ecommerce analysts and internal investigators, maintain case management and financial fraud reporting metrics...

AP Supervisor
Middleton, WI

An individual who is committed to safeguarding the assets of our brand through the education and training of associates, implementation of effective policies and the leveraging of existing and new technology.

This position will be responsible for:
● Maintaining the safety and security and overseeing the Asset Protection offices at our Middleton and DeForest campuses...

Regional Investigator
Westlake Village, CA

This Regional Investigator will support Guitar Center's largest region of stores while influencing and partnering with field leadership across districts and working closely with seasoned AP leaders. Under new leadership, the role of Regional Investigator will have the opportunity to contribute to redefining the department enterprise wide while building their own LP/AP skills...

Area Loss Prevention Specialist
San Francisco Bay Area

We are currently looking for an Area Loss Prevention Specialist to join our team in San Francisco Bay Area. This position is responsible for conducting employee investigations, responding to and providing guidance during critical incidents, and assessing new/current retail store locations...

Area Loss Prevention Manager
New York/New Jersey/Pennsylvania

Our Area Loss Prevention Managers ensure safe and secure stores through the objective identification of loss and risk opportunities. Our Area Loss Prevention Managers plan and prioritize to provide an optimal customer experience to their portfolio of stores. They thrive on supporting and building high performance teams that execute with excellence...

Area Loss Prevention Manager
Northern California

Our Area Loss Prevention Managers ensure safe and secure stores through the objective identification of loss and risk opportunities. Our Area Loss Prevention Managers plan and prioritize to provide an optimal customer experience to their portfolio of stores. They thrive on supporting and building high performance teams that execute with excellence...

Area Loss Prevention Manager -
Seattle, Portland or Salt Lake City

Seattle WA, Portland OR, Salt Lake City UT

Our Area Loss Prevention Managers ensure safe and secure stores through the objective identification of loss and risk opportunities. Our Area Loss Prevention Managers plan and prioritize to provide an optimal customer experience to their portfolio of stores...

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Interesting how the social dynamics of a small industry mirror, somewhat, the same social dynamics of a family, with the holidays and conferences almost being one in the same, where we're excited to visit with old friends and colleagues, yet cautious about the battle lines business and careers at times necessitate or cause. At the end of the day, it's all about doing what's right for the industry, adding value, helping people, and continuing to help evolve the industry. And while each executive has their individual agendas, it's important to remember that we are all part of one industry and we all share one goal - to guide, nurture, and evolve it.

Just a Thought,

Gus Downing

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