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 8/15/18 LP, AP & IT Security's #1 News Source d-ddaily.net






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Shannon Hunter promoted to Vice President, Loss Prevention & Sustainability for Office Depot
Shannon was previously the Senior Director, Loss Prevention & Safety for Office Depot. He has worked with the Office Depot Loss Prevention team for over 17 years, first as District Loss Prevention Manager, and held various positions after, including Senior District LP Manager, Territory LP Manager, Manager- Corporate LP, Director LP Operations & International, and Director - Supply Chain, Corporate and International LP. Shannon was also a Loss Prevention Manager for Montgomery Ward, Sears, Roebuck and Co., and also Venture Stores. Shannon earned his Bachelor of Science degree in Business Administration with a concentration in Management from Truman State University. Congratulations, Shannon!

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Intellicheck Announces Second Quarter Financial Results
Year Over Year SaaS Revenues Increased 107%
Gross Margin Increased to 91.8%

Intellicheck, Inc. (NYSE American: IDN), an industry leader in identification authentication solutions, today announced its financial results for the second quarter ended June 30, 2018.

Revenue for the second quarter ended June 30, 2018 increased 5% to $1,001,418 versus $951,334 in the prior year comparable period. SaaS revenue in the second quarter grew 107% and totaled $625,000 versus $302,000 in the quarter ending June 30, 2017. Gross profit as a percentage of revenues improved to 91.8% for the three months ended June 30, 2018 versus 78.5% in the prior year comparable period.

Intellicheck CEO Bryan Lewis said, "The growth in SaaS based product revenue reflects the early success of our strategic plan in refocusing our efforts in our key markets and the importance of the steps we have taken to build a new sales organization and initiate operational changes."

Lewis said the path forward is well-defined, "We will continue our concentration on growing market traction for our key products, powering market opportunities to galvanize consistent growth." businesswire.com

Vector Security Continues Their Sports Sponsorships
Vector Security® enters sponsorship agreement with the Pittsburgh Penguins®

The three-year agreement names the fourth largest security company in the US as "Official Security Partner of the Pittsburgh Penguins"

Vector Security, a leading provider of security and smart automation services to home and business headquartered in Pittsburgh, announces a three-year sponsorship agreement with the Pittsburgh Penguins. Vector Security will receive in-arena sponsorship exclusivity in the home and business security categories; and is named the "Official Security Partner of the Pittsburgh Penguins" through the 2020-21 season.

"Our roots originated in Pittsburgh and we have called the city home for more than 40 years," said Art Miller, Vice President of Marketing for Vector Security. "We are honored to sponsor a team that is well-respected and shares similar attributes such as energy, drive and innovation. We are proud and excited to partner with the Pittsburgh Penguins to promote our collective brands side by side."

"We are proud to welcome Vector Security as the Official Security Partner of the Pittsburgh Penguins, and I can even add a personal endorsement," said Terry Kalna, Senior VP of Sales and Broadcasting for the Penguins. "Vector Security has protected my home and family since I moved back to Pittsburgh, and the service they provide is unsurpassed. This is a perfect fit. The Penguins are excited to connect our fans and business partners with a unique Pittsburgh brand that shares our values of excellence, integrity and community service." vectorsecurity.com

A closer look at compulsive shoplifters
It's misunderstood, difficult to treat, under-researched by the experts, frowned on by the general public, and considered a crime in almost all jurisdictions.

It is compulsive shoplifting.

Terry Shulman ongoing battle with compulsive shoplifting led him to write a book on the subject, Something for Nothing, and to found the Shulman Center, becoming a lawyer-therapist specializing in hoarding, compulsive shopping, and shoplifting addiction. Such clients need help not just navigating a personal compulsion but the justice system, and Shulman knows how to assist them with both.

Shulman's group uses some of the attitude and terminology of 12-step programs, describing every day as a new chance to tackle the problem. "One term that we're developing is 'addictive-compulsive shoplifting,' which I think is a better model," Shulman says, "because then you incorporate some of the literature we already have about addiction, and support groups, and one day at a time, and 'it's a "we" program,' and a whole lot of other things that people can relate to."

His typical clients might be the last people you'd expect. They're often middle aged and female. Many are middle-class. Shulman says that true kleptomania, which he says is a pretty rare condition, reportedly afflicts women four times as much as men. In his own experience, he sees compulsive shoplifting as disproportionately affecting people who've been marginalized, especially women and African Americans.

"People shoplift for different reasons," Shulman says. "As far as I can tell, there's not a lot of hard research, but I think 50 percent of the people shoplifting might be professional thieves, common thieves, or people addicted to drugs, alcohol, or gambling who are trying to support an underlying addiction, kids doing it on a dare, and people who are really impoverished who steal to put food on the table. I call about half of the people who steal 'head-scratcher cases,' because they're basically honest people, intelligent, caring, often very giving." Read more here  metrotimes.com

Cleptomaniacs And Shoplifters Anonymous, LLC (CASA) Founded in 1992

Editor's Note:  It's a good read, especially for the actual store detectives in the field, and a rather detailed look at kleptomania if you're willing to look beyond the pure act of stealing, excluding the pro's and addicts, and understanding that he doesn't really quote a hard percentage for pure kleptomania. Understanding the suspect and their triggers may allow the store detective to have a positive influence on the person involved. Just a thought Gus Downing

EEOC Files Sexual Harassment Suit Against Piggy Wiggly
EEOC Drops Hammer on 7 Companies for Workplace Harassment

The U.S. Equal Employment Opportunity Commission (EEOC) filed lawsuits last week alleging workplace harassment by seven employers across the country.

Among the suits filed, five allege sexual harassment and two allege racial harassment. One of the seven suits also alleges harassment based on national origin. Five claimed retaliation against employees for reporting harassment.

The litigation involves workers at country clubs, cleaners, sports bars, airlines, health care facilities and grocery stores.

The EEOC's Atlanta District Office filed suit against Piggly Wiggly for subjecting two female workers to a sexually hostile work environment and retaliating against them for opposing the sexual harassment. The EEOC's lawsuit alleges that a male employee made lewd sexual comments and sexual advances to two female store clerks at a Piggly Wiggly store in Hogansville, Ga. The women reported the harassment to the store manager on multiple occasions, but the company failed to take any action to stop the harassment. Instead, the company cut one employee's hours after she complained, and later terminated both employees after they filed a written complaint detailing the harassment.

Workplace harassment makes up about one-fourth of the charges n the agency has filed in recent years, according to EEOC Acting Chair Victoria A. Lipnic. Among the 80,000 to 90,000 discrimination charges the agency receives annually, almost one-third include an allegation of harassment. shrm.org eeoc.gov

Why a lawsuit against Nike could change everything - or nothing
The athletics retailer has been in the spotlight since March for sexual misconduct allegations, but having a strong brand could protect it from any lasting damage.

Stupid b----." That's just one term Nike executives have called female employees, according to a class action lawsuit filed in the U.S. District Court of Oregon.

The 39-page lawsuit details a slew of sexual harassment incidents at the company as well, from male co-workers discussing condoms and inappropriate magazines at work to emails that referenced female employee's breasts or otherwise belittled women in the workplace.

Sara Johnston, the other leading plaintiff in the case, claims that after receiving unwanted messages and nude photos from a male coworker, who she later heard had "pushed a female co-worker against a wall and reached his hand up her skirt" at a company party, the human resources department at Nike told her that "no disciplinary or other measures were needed," and later promoted him to a managing position where he would be working closely with her.

After purging the company of several top executives and issuing a mea culpa to employees, the company has tried to get back on the right track by promoting female employees to replace departing executives and raising salaries for both men and women. That doesn't change anything for the class action lawsuit, though, which affects an estimated 500 women, according to Anna Joyce, a partner with Markowitz Herbold who helped draft the complaint. retaildive.com

Court Update: Pilot Flying J Sales Team $56.5M Fraud - Biggest Internal Retail Fraud Case Ever
Judge scolds former Pilot Flying J President Mark Hazelwood; grants brief delay

Former Pilot Flying J President Mark Hazelwood has won a one-month reprieve from his upcoming sentencing hearing - but not without a lecture from the judge who will decide just how long he will spend behind bars for heading up a plot to rip off truckers.

Senior U.S. District Judge Curtis L. Collier is agreeing to delay Hazelwood's sentencing, currently set for Aug. 22, until Sept. 26 to give the ex-president's new defense team time to test the fraud figures that will form the basis of the penalty range he faces for scheming to lure truckers to do business with the truck stop giant by promising discounts and then shorting them.

Judge Collier made clear any change in Hazelwood's sentencing would topple his calendar of similar hearings for Hazelwood's subordinates who either were convicted or confessed in the plot.

Hazelwood was the highest-ranking member of Pilot Flying J who was convicted in a five-year plot that bilked trucking companies out of more than $56.5 million. Two subordinates were convicted of varying crimes alongside him, and 14 others pleaded guilty. Two were granted immunity. Pilot Flying J's board also admitted criminal responsibility. knoxnews.com

Retail giants push for Bumble Bee parent to release 'incriminating' former CEO Lischewski emails on price-fixing conspiracy
Kroger Company, Ahold Delhaize, and other big US retailers are calling on a judge to make Lion Capital, the private equity owner of Bumble Bee Foods, release documents they say could be key in proving a price-fixing conspiracy in shelf-stable seafood.

These "highly-probative" documents apparently include emails sent by Christopher Lischewski, the former CEO of Bumble Bee -- which has already pled guilty to price-fixing in the Department of Justice (DOJ) criminal case against the sector -- who has also been indicted by the DOJ on criminal charges. They were first mentioned in a filing from December last year, when plaintiffs' lawyers said say that Lischewski and Lion exchanged "incriminating" emails, which were recently uncovered in the legal discovery process. However, Lion has since failed to produce the documents, according to the latest filing from the retailers. undercurrentnews.com

Retail Sales Up 6.4% Over July 2017
Compared with a year earlier, they grew 6.4% in July. That's more than double the pace of inflation, which increased 2.9% in the year to July, as measured by the Labor Department's consumer-price index. Retail sales rose 0.5% in July from the prior month.

Growth in retail sales was driven by stronger spending at grocery stores, restaurants, department stores and clothing stores. wsj.com

Weis Markets Chooses ReposiTrak to Improve Inventory Management, Increase Sales and Gain Competitive Edge

Quarterly Results
Macy's Q2 comp's owned-plus-licensed basis up 0.5%, net sales down 1.1% (3rd quarter of comp sales growth)


Nomination Request for N.E. Loss Prevention Awards

Deadline for Submissions is August 17th

We are currently requesting nominations for the 2018 Loss Prevention Awards which are to be presented at this year's New England Loss Prevention Expo scheduled for Thursday, September 13th at the DCU Center in Worcester. The awards are designed to recognize individuals in the loss prevention industry and within law enforcement who go above and beyond in their efforts to curb retail crime.

Please click here for this year's nomination form which includes the names and descriptions of the three award categories. If you know of a LP staffer or LE officer that should be considered for this honor, please let us know by completing the nomination form and submitting it via email to info@retailersma.org or via fax at 617-523-4321.
The deadline for submission is Friday, August 17th.

For more information on the New England LP Expo, including registration, click here

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Join the Genetec Retail Security Discussion
at the 2018 Retail Leadership Summit

Are you looking to make more informed decisions in order to create the ideal retail environment in your store(s)?

We invite you to attend our annual Retail Leadership Summit which will be taking place in Nashville from September 19 - 20 at the Hutton Hotel. This event is an exclusive, invitation-only, function geared towards senior leaders who are responsible for store optimization, customer experience, as well as those responsible for their organizations physical security and loss prevention efforts.

Please complete the online registration form and we'll get back to you to confirm your attendance. 

We look forward to seeing you in Nashville!


Walking on the Wild Side - US Security Pros Top the List
Study Examines Why Security Professionals are Turning 'Gray Hat'

Almost one in 10 U.S. security professionals has admitted to having considered participating in Black Hat activity, according to the report, "White Hat, Black Hat and the Emergence of the Gray Hat: The True Costs of Cybercrime" conducted by Osterman Research. The study polled 900 senior IT decision-makers and IT security professionals in Australia, Germany, the U.S., U.K., and Singapore about the impact of cybercrime on their bottom line, and also looked at all sides of IT security costs from budget and remediation, to hiring, recruiting and retention.

The study also found that Black/Gray Hats aren't hard to find in today's SOCs. More than half of all U.S. security professionals surveyed (50.5 percent) know or have known someone that has participated in Black Hat activity. This was the highest rate of all countries surveyed. The global average was 41 percent.

According to the study, cybercrime incidents are escalating, security budgets are exploding and security remediation costs are skyrocketing:

U.S.-based businesses experienced a higher number of very serious security events such as ransomware and intentional insider breaches compared to other countries surveyed-an average of 1.8 incidents in 2017.

Based on security budget per employee responses, the average 2,500 employee company in the U.S. will spend more than $1.8 million dollars on security costs. That number is expected to increase to more than $2 million in 2018-nearly twice the average cost of all global responses (more than $1 million in 2018).

Remediating major security incidents is extremely expensive: the average global expenditure for remediating just a single event is approximately $290K for a 2,500-employee organization. In the U.S., the average cost escalates to $429K. securitymagazine.com

US & Canada Tops Phishing List in Q2
Phishing remains top fraud enabler, RSA reports

Phishing is the most popular way of enabling fraud for cyber criminals, who are also increasingly using rogue mobile apps, mobile browsers and social media, a report reveals.

Phishing accounted for 41% of all fraud attacks observed by RSA in the second quarter, according to the security firm's latest quarterly fraud report.

Canada, the US and the Netherlands were the top three countries most targeted by phishing, with the Netherlands and Spain seeing increases that moved both into the top five most targeted countries.

"We saw fraud increase 33% compared with the previous quarter, and phishing accounted for 41% of that," said Daniel Cohen, director of RSA's fraud and risk intelligence unit.

The report also shows that credit card fraud continues to be extremely popular with cyber criminals. RSA recovered nearly 5.1 million unique compromised cards and card previews from reliable online fraud stores and other sources in the quarter, which represents a 60% increase in cards recovered by RSA in the previous quarter.

After phishing, rogue apps were the next biggest enabler for fraud in the quarter.

RSA also saw an increase of fraud from mobile browsers, which - together with mobile applications - represented 71% of total fraud transactions, up 9% compared with the previous quarter and up 16% compared with the same period a year ago. computerweekly.com

Flaws in Mobile Point of Sale Readers Displayed at Black Hat
While security is high overall for mPOS tools from companies like Square, PayPal, and iZettle, some devices have vulnerabilities that attackers could exploit to gather data and cash.

Researchers Galloway and Yunosov chose four providers - Square, iZettle, PayPal, and SumUp - and seven separate readers for their research.

There is one key difference between the US and Europe when it comes to reducing fraud: in Europe, EMV chip-enabled cards (created to protect against counterfeiting and card-present fraud) are accepted by roughly 95% of all the MPOS devices in service, while in the US, they're accepted by roughly 13% of MPOS devices, according to data cited by Galloway and Yunusov. It's not that EMV cards aren't present in the US; 96% of credit cards in US circulation support EMV, but less than half of all transactions use the chip, say Yunosov and Galloway.

In testing the devices, the researchers sought to send arbitrary commands to the MPOS device, tamper with the amount of the transaction, and perform remote code execution on the device.

In the test results, Galloway and Yunusov found that Square and PayPal had the most active anti-fraud and security checks during the transaction process, with iZettle monitoring less actively. They also found that the Miura devices used in some instances by Square and PayPal were susceptible to arbitrary commands and amount tampering via remote code execution.

In general, though, "We were impressed by the level of physical security mechanisms in place generally," Galloway said. "Most of the readers that we looked at have good internal protection from tampering. It was very good for a product that retails at that price and we were surprised by that, actually."

The researchers did have suggestions for merchants using MPOS devices. The suggestions included controlling physical access to devices, moving as quickly as possible to EMV transactions, and choosing a vendor with a robust, secure total payment infrastructure. darkreading.com

Cryptocurrencies' collapse is one for the history books
Not even the notorious dot-com bubble popped as fast.

Early this year Crain's called bitcoin frenzy a "textbook investment bubble." Since then the cryptocurrency has shed most of its value. Bitcoin and its brethren are well on their way to securing their place in history with other infamous market bubbles.

Here's the carnage so far: The value of all 17.2 million bitcoins in circulation is now $104 billion, according to CoinMarketCap, down from a dizzying high of $314 billion in December. That's a 67% decline in about nine months. Ouch.

There are many explanations for why this is happening, but the chief beneficiary is clear: The old U.S. dollar, which has soared in value this year. Bitcoin, of course, could quickly reverse its decline and start another wild run. For now, though, bitcoin is making history by losing so much value so fast. Not even the dot-com bubble popped so quickly. crainsnewyork.com

Deploying blockchain in the gemstone and jewelry industries

Google location tracking continues even when turned off



Canada Emerges as Money-Laundering Hub
Up to $11.5 billion Laundered Each Year

When British Columbia's attorney general, David Eby, was briefed by law-enforcement officials last year on alleged money laundering in his province, the scale of activity described to him "blew my mind," Mr. Eby said. Mr. Eby said he was embarrassed to learn that Australian authorities had even dubbed a common tactic among Chinese gangs, in which illicit money is processed through casinos, as "the Vancouver method."

Canada's financial-intelligence agency, the Financial Transactions and Reports Analysis Centre of Canada, or Fintrac, said in a recent report to lawmakers that more than two-thirds of Canadian banks it examined had "significant levels" of noncompliance with anti-money-laundering rules, according to a copy reviewed by The Wall Street Journal.

The Royal Canadian Mounted Police estimated in 2011, the latest year for which data is available, that between 5 billion and 15 billion Canadian dollars ($3.8 billion to $11.5 billion) is laundered in the country every year.

Critics say the country isn't doing enough to clamp down. Lawmakers are reviewing ways to strengthen the detection and deterrence of money laundering, and are expected to issue recommendations in the fall. wsj.com

At Centre Mall in Saskatoon? You're on camera, whether you know it or not
Tim Bratton says it's not that he's camera shy - he simply doesn't trust big companies. Earlier this summer, he was at the Centre Mall in Saskatoon. Walking through the common area, he glanced at a mall directory on an electronic display. Bratton was alarmed to see an embedded camera in the top of the display, taking his photograph.

A spokesperson for Cineplex confirmed the company has cameras in the displays and that it's gathering marketing information. "This technology enables us to collect audience size and general demographics for marketing purposes, but does not identify, track or store information related to individuals," Sarah Van Lange wrote in an email to CBC.

Earlier this month, the real estate company Cadillac Fairview suspended its use of cameras embedded in Alberta mall directories while federal and provincial privacy commissioners investigated their usage.

The company confirmed that it used facial recognition software to track shoppers' ages and genders without telling them. cbc.ca

Southern Alberta A&W grilled for alleged racist policy
Nick Driedger noticed a disagreement at the counter where an Indigenous couple was trying to order food for an elderly Indigenous woman with a walker. "They couldn't feed her because it was a matter of store policy. It was related to their loitering policy. So they could not buy this third person food," Driedger said.

Dreidger ran after the older woman and asked her if he could buy her something. She told him she just wanted a meal. So he went back inside to complete his order. But once he received his sandwiches - without any issues - he noticed the cashier picking up the phone and calling police. Dreidger said he was furious and told the cashier police didn't need to be called because the woman had left the restaurant. He grabbed the order and walked across the street to deliver it to the woman.

In an email to Global News, the company agreed it could've handled the situation better. The statement went on to say A&W will be examining its staff training program. Driedger believes A&W should take a page out of Starbucks' book and train their staff on dealing with people from all walks of life. globalnews.ca

Canada's Shopify Battles the Scammers Behind Fake Web Stores
It's dead simple for a criminal to set up a fake storefront using Shopify's software; getting one up and running takes minutes. Shopify charges a mere $30 a month to maintain the site and can help with shipping, payments, even inventory. More than 600,000 merchants have signed on, and most have no complaints.

But this year alone, at least four lawsuits have targeted Shopify-built sites for alleged trademark or copyright infringement.

Shopify declined to comment on the suits, but says it has a team focused on identifying and taking down sites like the fake pillow store. Still, the fake site problem could sully the reputation of a fast-growing company that has wowed Wall Street since going public three years ago and is on the cusp of generating US$1 billion in annual sales. financialpost.com

The Birth of a New Industry
Canada's Cannabis Roll-Out & Legalization Oct. 17th is Dominating & Stoning the News

Literally the news outlets across Canada are reporting on every move made in this historic event. From Provincial news to city news to retailer's moves, it's being covered in every news outlet and is dominating it everywhere.

It is as covered, if not even more, than President Trump's every tweet. Just scan the web and news outlets and you'll see it plastered everywhere. From growers to retailers, politicians to real estate, every aspect of the birth of a new industry is being documented and it's amazing to see an entire nation occupied with this roll-out.

One thing is for sure, if the U.S. ever legalizes in on a federal level we'll have text books to follow. Just a thought. Gus Downing

Ontario to sell pot online in the fall, in private retail stores next year
Recreational cannabis will be sold online in Ontario when legalized this fall and in private retail stores across the province early next year, the government announced Monday, reversing the previous administration's plan to distribute cannabis through publicly owned outlets.

The Progressive Conservatives, who took power at the end of June, said public safety was a top concern as they came up with the system, but critics said the new model could pose enforcement and regulation challenges. torontosun.com

RCC Plans Half Day Special Cannabis Forum
From Provinces struggling with licenses, locations, amounts, organized crime, and security. Not a day goes by without articles appearing across Canada. Even the Retail Council of Canada is planning a special half day session the day after their upcoming Retail Secure Conference devoted to the subject.

This is the precursor for the states as the U.S. trend continues as Canada will be the subject matter experts going forward. As mainstream retail will be involved or at least impacted in some form sooner or later. -Gus Downing

Check out the Daily's exclusive Special Report on Canada's Cannabis Roll-Out

Cannabis retail companies flock to Ontario in 'frenzy,' despite silence from province on pot plans

Canada Store Openings
Red Deer approves 10 cannabis retail stores
Grocery store chains set to open licensed cannabis shops in Calgary
Pajar to Launch 1st Standalone Retail Stores
Copper Branch to Open 15 Locations, Sephora Opens 70th Canadian Store
New Freshii restaurant to open in St. John's

March Networks Initiates Hosted Video Solution for Convenience Stores

10-year-old autistic boy and his service dog forced to leave Corner Brook Walmart

Credit card companies agree to lower merchant fees in Canada

Group starts effort to ban plastic shopping bags in N.B.

Canadian Tire profit falls 20% as it ramps up investment in stores and online

Canada Goose reports $18.7 million loss amid international expansion plans

Hamilton, ON: Convenience store clerk leaps over counter to fight off 2 shotgun-toting robbers
When two men armed with a shotgun burst into a Cannon Street East convenience store early Friday morning in Hamilton, the clerk vaulted the counter in a flurry of fists and beat back the would-be robbers. Dramatic surveillance video of the robbery attempt shows the two men, their faces covered with bandanas, entering Corner's Variety and approaching the counter. One of the men starts to pull a long gun out of a bag, but he never gets a chance. Suddenly, the clerk leaps over the counter and grabs the man, and they fall to the ground, grappling and swinging. It was 5 a.m. ET on Aug. 10, and Salahaldeen Odeh's first night on the job at the store in east-central Hamilton. cbc.ca

Toronto, ON: LCBO employee alerts police after man suffers life-threatening injuries from stabbing
Toronto police say a man has been rushed to hospital after being stabbed near the Agincourt Mall. Officers were called to the scene by an LCBO employee. The victim was found outside the liquor store. Police say the man in his 30s suffered life-threatening lower body stab wounds. He is now recovering in stable condition. No word on any suspects at this point. Police are asking the public who were in the area of the LCBO or who witnessed anything to contact them. citynews.ca

Toronto, ON: Knife-wielding thief sought for violent
shoplifting spree
A violent thief went on a month-long shoplifting spree in the city's west end, pulled a knife on one store employee and spat on a TTC driver. "Approximately $1,200 worth of merchandise was taken during these incidents," Toronto Police Det.-Const. Everett Dunbar, of 11 Division, said in a statement Thursday. Police did not immediately identify the stores that were targeted. torontosun.com

In Case You Missed It
Laval, QC: Thieves steal $500,000 worth of Hockey Equipment from Quebec
sports store

North Vancouver thief caught on camera stealing a $70k camera

Barrie, ON: Two suspects sought following fishing gear theft from Cabela's store

Edmonton, AB: Thieves use rental truck to smash into coin shop

Burlington, ON: Man steals $300 worth of deodorant from grocery store

Thunder Bay, ON: Police issue warning about new credit card fraud scheme

Robberies and Burglaries

C-Store - Kitchener, ON - Armed Robbery

C-Store - Hamilton, ON - Armed Robbery
C-Store - Windsor, ON - Armed Robbery
C-Store - West Parry Sound, ON - Robbery
C-Store - Saskatoon, SK - Armed Robbery
Circle K - Oshawa, ON - Robbery
Coin Shop - Edmonton, AB - Burglary
Jewelry Store - Kitchener, ON - Burglary
Jewelry Store - Richmond, BC - Robbery


Why Retailers Must Call On Technology For Chargeback Prevention
According to a study by the National Retail Federation, 59% of shoppers had planned to shop online last year, marking the first time that e-commerce was the more popular choice for shoppers. While this shift in retail habits has some merchants celebrating, there are others seeing the darker side of online sales. Always lurking in the background is the threat of fraud.

Fighting chargebacks is a constant battle for merchants. Prevention is the best course of action, which is why utilizing the latest technology to fight chargebacks is the most effective plan. Machine learning can collect and analyze hundreds of data points per transaction, using multiple, integrated technologies - something that is simply impossible for a small team to keep up with.

Today, merchants across a wide range of industries are looking to combat online and mobile fraud, reduce manual reviews and avoid the dreaded chargeback programs. Because fraud is ever-changing, it is important that online merchants deploy solutions that adapt, are powered by real-time transactional data and leverage cutting-edge technology and human input. The benefit of this approach is that it allows the merchants to understand that data to provide the confidence to approve, decline or kick the order for further review. Advanced analytics are what separates merchants from having to deal with chargebacks 30 to 90 days down the road. forbes.com

Is Amazon 'misleading' U.K. customers?
Amazon is being held accountable for failing to deliver hundreds of people's parcels in the U.K. on time last year, despite its "unlimited one-day delivery" promise, according to Engadget, which cited The Times.

The U.K.'s Advertising Standards Authority (ASA) plans to announce this week that the company's Prime delivery claims are misleading. The ad industry regulator will reportedly order the platform to scrub the service's "unlimited one-day delivery" promises from its website and other advertising materials. Going forward, the online retailer must clarify which Prime items are available for next-day delivery and which aren't, according to the report. chainstoreage.com

87% of shoppers now begin product searches online
Brick-and-mortar stores still play an important role in retailing, with 46% of shoppers saying that they prefer to buy in a physical location. However, 35% prefer buying via laptops and 18% prefer buying via mobile phones, according to the "Shopper-First Retailing" report.

The importance of mobile for retailers is now firmly established with 71% of shoppers saying they use mobile devices in stores, a number that is up from 62% in 2017, and rises to 83% for consumers aged 18 to 44. 

The vast majority (87%) of shoppers begin product searches on digital channels, up from 71% last year. In the digital realm, 28% start out on marketplaces like Amazon and eBay, a 22% increase from last year, according to new research from Salesforce and Publicis.Sapientretaildive.com

Kount Live Webinar: The State of CNP False Positives
August 22 - 11:00 am PST/2:00 pm EST

Home Depot Q2 online sales up 26% YOY

Sam's Club to retrofit closed Chicago store into e-commerce fulfillment center

Kroger in partnership with Chinese e-commerce giant, Alibaba

Bark sells its dog toys on Urban Outfitters' online marketplace




Tuscaloosa, AL: Retailers teaming up to fight crime in Tuscaloosa
Retail BOLO's could be coming to a store near you
Stores in Tuscaloosa say they're not going to put up with theft anymore

Tuscaloosa PD is helping to facilitate the 'business watch' that will meet regularly to discuss ways to combat theft. But this isn't just about saving dollars. By uniting competing retailers and managers, police believe it could help curb violent crime in the community. Jenn Pena is the manager of Dicks Sporting Goods in Tuscaloosa and is also the new point of contact for the business watch group.

The group will use the social media to work together. "We can communicate it with our teams and say 'Hey be on the look out for this person, this is what they just got away with, expect them to come into our store'...So I think it's instantaneous awareness to the retailers participating in this program," said Pena.  abc3340.com

Brooklyn Brothers Sentenced for $91K Counterfeit Credit Card Scheme Hitting Western PA Stores
William O. Candelaria received 24 months' incarceration, three years supervised release and restitution in the amount of $109,485.26. Christopher T. Candelaria received three years of probation and restitution in the amount of $109,485.26.

In June, 2016, the Candelarias and conspirators used counterfeit credit cards at multiple stores in Western Pennsylvania to purchase gift cards and merchandise which totaled approximately $91,000. justice.gov

Kitty Hawk, NC: Outer Banks Walmart theft suspects crash in high-speed chase
A vehicle chase ended in the arrest of two men who fled from a Walmart in Kitty Hawk with over $1,000 in stolen items. Calvin Alston and Luis Cruz, were charged with theft, theft from a merchant, resisting, delaying or obstructing an officer, speeding to elude and careless and reckless driving. Officers spotted the suspect's vehicle and tried to stop it but the vehicle fled. Police along with the Currituck County Sheriff's Office and NC Highway Patrol engaged in the vehicle chase. Authorities said the suspects had two stolen suitcases with merchandise and took a 50-inch television. wnct.com

Tulsa, OK: Police Arrest 2 Women For Shoplifting, Assaulting Store Employees
Police arrested two Tulsa women suspected of shoplifting and assaulting store employees three times in the past week. Investigators said on three occasions, August 8th, 12th and 13th, Kayla Dixon and Symone Henson went into a Tulsa retailer, grabbed sports apparel, then pepper sprayed employees as they left the businesses without paying. Police said in the first two thefts, the pair took $1,480 worth of merchandise. During the third theft attempt, officers said store employees were able to prevent the two from taking any merchandise. newson6.com

Roseville, CA: Four masked men target the Apple Store in the Roseville Galleria, making off with 20 iPhones and 2 computers

Chicago Ridge, IL: Two women charged with felony retail theft; stole $1,990 of merchandise from Sears in Chicago Ridge Mall

Homewood, IL: Two females charged with $966 theft from Kohl's

Royal Palm Beach, FL: Woman stole Swarovski crystals valued at $878 from Hobby Lobby

Salina, KS: Man and woman charged with multiple felony thefts at Walmart; less than $1,000

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Shootings & Deaths

Cheltenham Township, PA: Eight injured in Walmart shooting; 10 shots fired
An altercation inside a crowded Walmart escalated into a shooting, crash and fight with responding officers that left eight people, including Walmart workers and police officers, injured, investigators said. The frightening ordeal began shortly after 6 p.m. Tuesday inside the Walmart at Cedarbrook Plaza in Wyncote, when an altercation occurred near a cash register. "Words were exchanged" and the suspect pulled a gun from his female companion's waistband and fired "at least 10 shots," Police said. The suspected gunman and woman are brother and sister, the Montgomery County District Attorney's office said. According to officials, at least five people were injured in the incident, with three suffering gunshot wounds to the legs, one person with a graze wound on their leg and a pregnant woman who fell while running from the scene. They were all taken to area hospitals. 6abc.com

Suspect in Cheltenham Walmart shooting: "I'm sorry"
A suspected gunman has apologized after a shooting injured several people inside a Walmart in Cheltenham, Montgomery County Tuesday afternoon. In exclusive video obtained by Action News, the man speaks to the camera as he is being brought into Cheltenham police station. "I'm sorry, man. I thought somebody was going to kill me," the suspect says in the video. 6abc.com

Las Vegas, NV: Update: Police release Body Cam footage in Ross Shooting;
Store employee gets angry over shopping cart dispute

Mohamed Mahmoud who worked as a "loss prevention greeter" at Ross Dress for Less in Las Vegas suddenly "snapped" Saturday, grabbing a handgun from his car and firing a total of 16 shots, according to reports. The ordeal started when the suspect, identified as Mohamed Mahmoud, 37, became angry when a customer removed a shopping cart from the store, against store rules. When it was over, Mahmoud was in stable condition in a local hospital, recovering from a gunshot wound suffered in a shootout with police. According to the report, Mahmoud became angry when the customer left a shopping cart in front of the Ross Dress for Less store while she went to get her car. fox5vegas.com

Richmond County, GA: Clerk shot during Family Dollar robbery in ICU, Deputies searching for suspect
A clerk went through surgery after being shot during an armed robbery and is now in ICU. The Richmond County Sheriff's Office says the robbery and shooting happened around 11 Tuesday morning. "After receiving an undisclosed amount of cash he did shoot the clerk at least twice," said Sgt. William McCarty, RCSO. wrdw.com

Dyersburg, TN: Suspect shot in recent Grocery Store Robbery, dies
Dyersburg Police said Joshua Foster, 31, died Sunday after a robbery at Allen's Grocery Store on August 4. Foster was a suspect in the robbery and Dyersburg police said he was shot multiple times during a shooting involving the store's owner. Foster was facing charges of aggravated robbery, but was not taken into custody because he was in critical condition in a Memphis hospital. wbbjtv.com

Macon, GA: C-Store Associate shot and killed; Police seeking 2 men

Harvey, IL: Two men shot and killed outside C-Store; 2 Groups exchanged gunfire

Robberies, Incidents & Thefts

Rice, TX: Judge arraigns 3 in Kwik Stop C- Store Armed Robbery, Clerk shot 3 times
Rice police officers arrested Zachery Wayne Patterson, 20, Griffin Michael Hambrick-Byers, 18 and Daniel Rene De La Rosa, 20 Monday after a shooting of a store clerk in a robbery Sunday night. The three were arraigned Tuesday by a Navarro County Judge. A suspect immediately shot the store clerk three times with a 9 mm handgun as he fled the scene. A passerby called 911 to report the incident. An ambulance transported the clerk by ground to a hospital in Dallas for surgery for his injuries. corsicanadailysun.com

Springfield, MA: Walmart Shoplifter believed to have jumped in a lake to flee Police; 2 hour helicopter and boat search turns up nothing
Firefighters launched a boat and spent about two hours searching the water after police reported a male may have jumped into Five Mile Pond to elude officers and was not seen again. Police were initially called to Walmart at 5:45 p.m., for complaints of two males cutting open packages with a knife in what was believed to be an attempt to shoplift, said Ryan Walsh, police spokesman. Police arrested one juvenile outside the store and chased the second suspect, who fled. masslive.com

Park Layne, OH: Local, federal officials probe possible connections in area Pharmacy Robberies

Princess Anne, MD: Update: Two men arrested for Attempted Pharmacy Armed Robbery; Pharmacist pulled gun on thieves

La Plata, MD: Liquor store employee busted for stealing nearly $3,000 in lottery ticket and booze

Skimming Thefts

Romanian card-skimming ring nabs thousands from Wisconsin ATMs
Police caught up with Muresanu at an Oshkosh Kwik Trip. They arrested him, and a grand jury charged him with federal credit card skimming fraud and identity theft. Police say Muresanu is just one operative in a massive organized crime ring of Romanian credit card fraudsters that continues to steal financial information - and thousands of dollars - from gas station customers across the state of Wisconsin.

Oshkosh police arrested Muresanu in May, and Fond du Lac police caught two other Romanian nationals, Mihai-Alexandru Preda, 26, and Catalin-Adrian Capanu, 35, after a Memorial Day weekend in which police say they withdrew thousands of dollars from ATMs using stolen bank account information. thenorthwestern.com

Abingdon, VA: Pair of Florida Residents Sentenced for Southwest Virginia Gas Pump Skimmer Scam

Sentencings & Charges

Fullerton, PA: Hearing scheduled for gang member charged with shooting two outside Lehigh Valley Mall

Holdenville, OK: First-degree murder charges filed in Hughes County grocery store shooting

Washington, D.C.: Man Pleads Guilty to Sandwich Shop Robbery

Muskegon County, MI: Walmart Associate charged with theft of $3,000 in case


Apple Store - Roseville, CA - Robbery
Bike Shop - San Antonio, TX - Burglary
C-Store - Rice, TX - Armed Robbery
C-Store - Ashland, VA - Armed Robbery
C-Store - Eden, NC - Armed Robbery
C-Store - Houston, TX - Armed Robbery
CVS - Indianapolis, IN - Robbery
Circle K - Flagstaff, AZ - Armed Robbery
Gun Store - Cape Coral, FL - Burglary
Hardware Store - Oklahoma City, OK - Burglary
McDonalds - Beaumont, TX - Robbery
Pawn Shop - South Austin, TX - Robbery
Pawn Shop - Reno, NV - Burglary
Pharmacy - Gravette, AR - Burglary
Rite Aid - Chesterfield, VA - Armed Robbery
Rite Aid - Park Layne, OH - Robbery
7-Eleven - Simi Valley, CA - Armed Robbery
7-Eleven - Campbell County, VA - Robbery


Daily Totals:
13 robberies
5 burglaries
0 shootings
0 killings





Tony Tomassi, CFI named Loss Prevention and Safety Manager for Lowe's

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Featured Job Spotlights


Vice President, Asset Protection
Columbus, OH

Oversees and directs all Asset Protection related functions for a Corporate Office, multi-state distribution centers and large retail store network. Responsible for enterprise direction and strategy as it pertains to Asset Protection with a goal of minimizing shrink, reducing loss and maximizing security and associate safety...

Vice President, Asset Protection
New York, NY

The Vice President (VP) of Asset Protection is responsible for developing, coordinating, and leading the execution of all asset protection and risk management programs. Included in these responsibilities is the leadership of investigations and fraud mitigation teams to improve bottom line results...
Vice President Loss Prevention
Memphis, TN

The Vice President Loss Prevention is responsible for providing direction, development and leadership to Loss Prevention, Safety, Security and Audit teams for corporate, distribution centers and the field...

Director of North America Digital Risk & Control
Beaverton, OR

As the Director of North America Digital Risk & Control, you will provide leadership for payment risk mitigation in our digital business including fraud risk management. You will be responsible for ensuring our resources and capabilities are properly aligned to the execution of key priorities, as you develop and implement ecommerce risk management strategies to appropriate tolerance levels based on advanced data analytics and trends...

Director of Data Privacy and Security, Legal
Los Angeles, California

As Netflix continues to grow and expand, we are looking for a talented team member to join the Data Privacy and Security Legal team to provide support on privacy and data security compliance matters. The position will report to the Global Director of Data Privacy and Security, and will work in an ongoing and collaborative way with relevant Legal, Security and Public Policy groups in carrying out her or his responsibilities...

Director, Risk Management and Safety
Los Angeles, CA

To protect the company's global assets and property from risk of loss via the purchase of insurance and by implementing a global risk management program in the most cost efficient and effective manner...

Asset Protection & Fraud Manager
Westchester, IL

We offer you the challenging opportunity of Asset Protection and Fraud Manager. This position will support Corporate and Field Asset Protection functions including protective systems, vendor management, Incident Call Center; commerce and point of sale fraud systems; as well as other investigative/ administrative duties as needed...

Financial Analyst (Internal Fraud)
Anaheim, CA

This role is responsible for investigating internal fraud and Cast Privilege abuse at the Disneyland Resort, across all lines of business including but not limited to: merchandise, food & beverage, rooms, ticketing, and employee privileges. Specific investigative tasks will vary but may include: reviewing exception reporting to identify potential fraud trends, conducting in-depth point-of-sale research, reviewing camera surveillance, performing integrity shops and observations, interviewing employees, representing the Company at grievances and unemployment hearings, and partnering with law enforcement as needed...

Regional Loss Prevention Manager
Pacific Northwest
Job responsibilities include, but are not limited to the following:
● Conducts internal investigations related to theft, business abuse, and safety violations by conducting interviews, determining course of action, and writing reports.
● Formal interview training, i.e. Wicklander-Zulawski or Reid Techniques...

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Mentorships: Find Your Next Mentor on Facebook,
Change a No to a Yes, Benefits of Informal Mentoring Programs


4 Reasons a Potential Mentor Might Say No to you (and How to Change Their Mind)
Mentoring is important to growing your career, but not everyone you ask will say yes. If you get a no, don't worry, there are some strategies you can take to try and turn that around and help them change their mind. Here's what you can do. Make a friend

Move Over LinkedIn, Facebook Wants to Be the Place to Find a Mentor
Last year, the social media platform dipped its toes into online mentorships, and now it's ready to roll. This mentorship tool relies on helping make more meaningful connections, instead of an algorithmic intervention. Try it out! Something in common

Your Next Mentor Doesn't Have to Be a "Jedi Master"
Many of us don't have a Jedi Master, an expert to train us in our field, but that's not necessarily a bad thing. Informal mentoring, on the other hand, can have a higher success than a structured program, and it's more casual. Here's how to start an informal mentorship. Learn all about your mentor

Approaching and Attracting a Potential Mentor
Not all mentors are people we know. If you're asking someone you don't know to be your mentor, first make sure you're clear about why you're asking them and start by explaining a little about yourself. It can really make a difference in winning them over. Keep in touch




"Adding Value" to your company every day is a difficult task because it requires you to stay focused and push beyond what's merely expected of you. Oftentimes just doing your job isn't enough even though there are days when that's even difficult to accomplish. But to truly be viewed as "adding value" to your company, doing what's expected probably won't get you there. To even have that phrase mentioned about your actions, you've got to exceed expectations and rise above the daily issues and problems that consume our days. "Adding Value" is all about pushing yourself beyond and getting out of your comfort zone and learning news things and ways to make a difference. It all starts with one question; How do I add value beyond what I'm already doing?

Just a Thought,
Gus Downing


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