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LPRC: Now & Next
Read Hayes, Mike Giblin & Fred Becker

Quick Take #12

View all published episodes here





'17 National Retail Security Survey

2016 NRSS Survey

2015 NRSS Survey

First Quarter 2018 Senior Jobs Report

First Quarter 2018 Senior LP/AP Job Report

40 LP/AP Executives Filled Q1 2018's Senior Positions
15 LP/AP New Pyramid Heads & 25 New Senior Support Leaders Named in Q1

Sally Beauty, Penske, and Michaels being the only three to name new Vice Presidents.

CKE Restaurants, Restoration Hardware, HD Supply, Brooks Brothers, Kate Spade, The Walking Company, Lucky's Market, Village Super Markets, The Fresh Market, Fresh Thyme Farmers Market, and MadRag/10 Spot naming or promoting new LP/AP leaders.

Obviously Sally Beauty was the biggest job filled in Q1 with Michaels following close behind. While Penske promoted their senior LP executive to Vice President.

The biggest HR developments in Q1 were obviously Staples and REI eliminating their senior LP roles and the massive Macy's AP reorganization reported on in two articles and actually went further then initially reported. Certainly 7-Eleven cutting 14 AP positions and Bloomingdales cutting 20% of their LP payroll were noteworthy. However given the overall retail industry cuts, which some have quoted at being 60% higher than last year, these cuts just aren't as alarming as they once would have been.

Senior LP/AP Appointments Take a Dive in Q1
New Sr. Appointments Down 35% From Q1 2017
New Pyramid Head Appointments Down 58% From Q1 2017

Not surprisingly new senior appointments were down in Q1 from 2017's strong out-of-the-gate Q1 shotgun start.

Where 62 LP/AP executives were named in new roles. Thirty-six of which were named pyramid heads and twenty-six named to senior support roles, with 11 or 30.5% obtaining officer level titles of vice presidencies. Which, when compared to this years three new vice presidencies, shows a 72% decline in the actual number of executives named vice presidents in Q1 versus Q1 2017.

Last year's Q1 LP/AP jobs market was an unusually strong one, being up 28.5% over 2016's Q1. But this sharp decline go well beyond typical variances and reflect the shrinking market and super tight budgets, especially when you look at the 72% decrease in organizations willing to reward leaders with a vice presidents role and associated benefits.

Looking at it from another prospective, for the last four years approximately 30% of all new appointments in Q1 were named vice presidents, which fits from a timing prospective with company's reviewing and rewarding the top executives. However this year that number as well declined to only 7.5% of new senior appointments reached the vice president level. A 75% reduction in the norm for those executives being named vice presidents.

All in all not a favorable LP/AP jobs report to start 2018.

Publicly reported store closures down 20%, retail cuts down 61% since Q1 2017

Top 3 ORC Cases of Q1

March 20: North Haven Man Pleads Guilty in U.S. Court to Role in Large-Scale $5.9M Fencing Operation

March 9: Worchester, MA: Man held on ID theft charges worked at store tied to $3.6M food stamp fraud

Jan. 19: Houston, TX: Thieves smash display cases, make off with $2M in jewelry

Vector Security Networks Launches VeloCloud SD-WAN Offering
Vector Security® Networks, the single source provider of managed network services and physical security solutions to multi-site businesses across North America, today announced it is offering VeloCloud SD-WAN to its customers.

VeloCloud Cloud-Delivered SD-WAN enables enterprises to securely support application growth, network agility, and simplified branch and end-point implementations while delivering optimized access to cloud services, private data centers and enterprise applications.

The Vector Security Networks SD-WAN offering powered by VeloCloud, now part of VMware, improves network availability using multiple connections. Retailers and other multi-site businesses will experience improved service and application availability due to efficient management of data and connections. vectorsecurity.com

Stoplift in the News
Stores use artificial intelligence to catch shoplifters

Some grocery stores in Rhode Island and Massachusetts are using artificial intelligence to catch shoplifters

The technology, called Stoplift, analyzes security video to automatically detect theft or errors at the checkout, according to Malay Kundu, the creator of Stoplift. "It can actually tell what you've handled versus what you've rung up," Kundu said.

The Cambridge businessman used to develop real-time facial recognition systems to look for terrorists in airports. He realized similar technology could be used at the checkout to tackle a $13 billion per-year problem for grocery stores in the United States.

Though preventing shoplifting is the primary function, Stoplift can also reduce the time law-abiding customers spend in line, according to Kundu.

"The same technology that we're using for identifying fraudulent behavior at a self-checkout turns out to be equally good at  identifying legitimate behavior," he said.

Kundu said Stoplift reduces false alerts at the self checkout by as much as 90 percent.

When asked if Stoplift blurs any privacy lines, Kundu said Stoplift is no different than a surveillance camera.

In the future, customers may not have to go through the checkout. Kundu said his company is working on technology that would track the groceries consumers put in their carts and automatically charge them when they leave the store. wwlp.com

What Some Are Writing
The "Era of Surveillance Commerce"

Consumers feel spied on as data is bought, sold and stolen. Lee Peterson of WD Partners asks, "Is this good for brands?"

We didn't realize it as it happened, but years ago, we entered a new era - we simply haven't named it yet. We now live in an inescapable era of surveillance commerce. This era has been made possible by three converging trends: Rapid advances in mobile technology and location tracking, the dominance of ad networks tracking consumers across any digital device and shopping channel and the ubiquitous, inescapable algorithms governing almost every aspect of daily commerce.

And that's to say nothing of what AI might soon unleash. We've witnessed the almost wholesale reordering of economic and commercial life, and anything this far-reaching unlikely leads to unintended consequences. What's clear is as both citizens and consumers, we have not yet fully grasped what it all means.

91% of adults agree or strongly agree that consumers have lost control of how personal information is collected and used by companies.  

Despite all that has happened, the option to opt-out is no longer an option. Yet the reluctant acceptance of the "privacy is dead" mantra by shoppers may not be a viable, long-term state of affairs. It's time for brands to listen better to consumer misgivings. After nearly two decades of citizen apathy and short-lived outrage over government and corporate overreach, we may have hit a tipping point.

Maybe it's time to rethink the basic premises baked into the model of surveillance commerce. Just because technology allows us to reach anyone, anytime and anyplace we want, doesn't mean it's going to build a brand for the long-term. Quite the opposite. retaildive.com

Across the Pond It's the Same View - With TRU Closures
UK's High Street crisis forces hundreds of store closures

Nearly 650 shops and restaurants, run by a handful of major chains, have shut since the start of 2018 or are at risk of closure.

Maplin and Toys R Us sites
account for half that total, according to analysis by BBC 5 live's Wake Up to Money. The BBC's analysis shows that cities have borne the brunt of these retail insolvencies, but towns across the UK have also been affected. Many already have a high shop vacancy rate.

Bryan Roberts, a retail analyst at TCC Global, said some retail failures had been self-inflicted as firms failed to adapt to changing consumer behaviour.

"There are lots of nimble retailers out there. There've also been cost pressures like the minimum wage, and business rates - particularly those on the High Street." bbc.com

US set to lose another big chunk of retail space in 2018 - CS
Home Store Closures Coming

"We estimate the industry is actually on pace for another year of closure square footage at historic peak levels (in line with 2017 levels)," the analysts said.

On a store unit basis, however, closures are expected to slow, down 59 per cent from last year, when they were at an all-time high.

This year they note a shift from so-called soft line retailers, which sell clothing and linen, to hardline stores that typically sell consumer electronics and home furnishings, and more closures at so-called bigger box stores.

"Home store closings are accelerating as more share shifts online and their own online sales cannibalise store sales," they note. Among those shuttering stores are Pier 1 Imports, Bed, Bath & Beyond, Williams-Sonoma, Michaels Companies, which is behind US crafts retailer Aaron Brothers. And in the mass space, Walmart is closing 63 Sam's stores, while Sears closures continue as well. ft.com

What does the future of in-store payments look like?
Most major retailers are adopting scan-and-go options, but just walk out technology, facial recognition and personalization are all likely to guide the future of in-store payments.

Four themes to consider from the customer standpoint: experience, personalization, ease and gratification. For Farfetch's store of the future, frictionless payments enabled by smartphones sits at the core of getting those four things right.

Frictionless payments in the store of the future aren't just for a luxury retailer store lab - they're an imperative for all of retail. And more executives can be seen committing to that future in the investments that nearly all major retailers are making in mobile scan-and-go and checkout-free programs.

Retailers have graduated from geofencing and beacons - two methods that have been largely unreliable -and are focusing their frictionless payment efforts on scan-and-go with a select few having moved on to more advanced concepts like just walk out technology.

But that's merely the tip of the iceberg.

The clear winner in scan-and-go is Apple - but Target, Walmart and Kohl's will all start to catch up, Gehani said. Generally, he added, it's the way that all big-box retailers want to go.

"A lot of conversation has been [about how] this will be a cost saving because of fewer cashiers," he said. "Retailers that will win are going to take labor savings and put that to other store labor, like ensuring security, [that the] shelves are full at all given times and helping customers on the floor."

Mobile checkout shouldn't spur a reduction in total store labor, but rather a shift toward other activities. And implementing such a program isn't to say that cashiers suddenly disappear. Retailers will win, not by removing associations, but by creating better ones, Gehani said. retaildive.com

SmartMetric Biometric Credit Card To Protect Consumers And Banks Against Fraud
SmartMetric has created a biometric fingerprint scanner that fits inside a standard credit card that is used to validate the card user and instantly turn on the card following a less than 1 second scan of the card users fingerprint. The card holder's fingerprint is stored inside the card and never leaves the card. This provides enhanced security since the person's biometrics is not stored on central database. Further a person's biometrics aren't traveling across a network where it could be intercepted. When a card holder receives their biometric card from their bank all they need do is touch the square sensor on the surface of the card up to 4 times and forever after, the card holders fingerprint is stored inside their card. Now only the card holder can activate their card. globenewswire.com

RHONJ Star Melissa Gorga's Envy Boutique Sold Counterfeit & Fake Chanel Items
Real Housewives of New Jersey star Melissa Gorga has suffered another business hiccup following the closing of her husband Joe Gorga's restaurant last year.

The latest issue has to do with her Envy by Melissa Gorga boutique which was apparently selling counterfeit and illegal Chanel items, according to Melissa herself. Hours ago, the Bravo housewife took to her social media to acknowledge her store had been selling fake items from the luxury brand and promised to stop selling anything related to the brand from here on out. realityblurb.com

Early Bird Registration For IMPACT 2018 is Open!
Reserve your spot before MAY 15 for your chance to win a $200 VISA Gift Card!

About IMPACT 2018:
IMPACT 2018 will be hosted Oct 1 - 3, 2018 at the University of Florida. The LPRC has developed this conference to help retailers and their solutions partners better employ research tools to assess the real-world impact their LP efforts have on sales, crime, and loss levels.

Why attend the fastest growing industry conference?

350+ registered LP professionals at IMPACT 2017
97% of attendees would recommend IMPACT to others
3 Continents Represented

Join today to participate in exciting presentations, panel discussions, and exclusive Learning Labs! Don't wait, register today!

5 Ways to Strengthen Your Anti-Harassment Complaint Process
No complaints doesn't mean no harassment. Here's how to build trust in your reporting procedures

Leaders at many organizations are taking a fresh look at their strategies for preventing and addressing sexual harassment in the wake of the #MeToo movement. As you revisit your policies, don't forget to also fine-tune your complaint procedures. Without a robust process that employees can trust, an anti-harassment policy has little value. 

1. Make Clear Who Can Bring Complaints Complaint procedures should not be limited to employees who have experienced harassment. Workers who witness inappropriate conduct should be able to file grievances as well. 

2. Have Multiple Points of Contact If you want your complaint procedure to be effective, don't require employees to report their concerns only to their supervisor. After all, a manager may be the person engaging in the conduct the worker is complaining about.

3. Detail What Constitutes Prohibited Conduct Flesh out what you mean by unacceptable harassment in the workplace. There are three key points you should make

4. Provide Robust Protection Against Retaliation The main reason employees typically refrain from reporting harassment is fear of retaliation. The complaint procedure should set the foundation for a culture that does not tolerate reprisal of any kind.

5. Take Strong Corrective Action Communicate that prompt and proportionate corrective action will be taken if your company concludes that an employee or any affiliated client or customer has engaged in inappropriate conduct, whether or not the behavior meets the legal definition of harassment. (Subscription may be required) shrm.org
Reposted: Nike Global Risk and Control Director in Beaverton, OR
As our Nike Direct Risk & Control Operations Director you will be responsible for aligning our resources and plans to the global strategy. In this role you will support teams in Stores, Digital and Operational Excellence to influence how we develop and deliver core programs in support of the Risk & Control mission around the globe, and help our teams to cut shrink, fight fraud and manage risk in Nike Direct. In this role you will be responsible for maintaining the global vendor relationships, performance requirements and measuring business results. nike.com

Reposted: VP, Internal Controls for Sephora in San Francisco, CA
The Vice President, Internal Control will lead Sephora's cross-channel strategies to protect the company assets and business from all external and internal sources of losses. This role requires business, financial and leadership acumen. As the head of Loss Prevention and Fraud management, this leader will drive fights against theft and fraud in-store and on-line. As the head of internal control, this person will manage procedures and policies and champion their enforcement. Finally, this leader will manage the Crisis Management Plans to restore operations in case of an incident or disaster.

Supervises the LP Team and their strategies and actions to drive down shrink (in-store, Distribution Centers).

Supervises the On-Line Fraud management Team, in partnership with Dotcom and Call Center Teams

Manages risks mapping and their reporting to LVMH & Sephora Global in order to comply with LSF requirements (French version of Sarbanes Oxley)

Oversees Internal Control, Fraud Management, Field Loss Prevention teams (approx. 40) sephora.com

Reposted: Director, Internal Audit & Control for Sephora in San Francisco, CA
As a Director of Internal Audit & Control, you will be responsible for the development, implementation and testing of internal control rules and procedures within Sephora in the Americas (Sephora US, Canada, Brazil, Mexico), in full compliance with LVMH policies and procedures and for determining the internal audit scope, developing the annual audit plan and performing the audits. Reporting to the VP of Internal Control, you will help the organization accomplish its business and financial objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes. sephora.com

Director of Organizational Safety and Security for Ross Stores in Dublin, CA
The Director of Organizational Safety and Security is responsible for promoting the Loss Prevention key objectives through ensuring the safety, security, and protection of company assets within the corporate environment. This position will effectively lead, manage and support the security and life safety program for the corporate offices to include physical security, fire and life safety, alarm response, access control, visitor's control, CCTV, etc.

The Director role is responsible for the supervision of security personnel and the oversight of Fire/Life Safety systems, equipment and processes. The Director will lead, drive and promote effective crisis and incident management. The Director may also participate, as directed, in on-going company initiatives and independently communicate with associates at all levels of the organization. The Director will represent the Senior Director of Corporate Security and Life Safety as directed or in the absence of. rossstores.com

Mother's Day spending to reach $23.1 billion

Old Navy to Open 60 Stores This Year

Nine West Files Ch. 11 Plan With $200M Stalking Horse Bid

Illinois: HB337 Increasing Felony Threshold to $2,000 moves to Committee

2018 Spring IAI Midwest Chapter Meeting Recap

The International Association of Interviewers (IAI) Midwest Chapter held its second meeting on Tuesday, April 10th, 2018 at Axis Communications in Chicago, IL. CFI's, IAI members and guests gathered the day before IAI's Elite Training Days to network and listen to multiple presentations. Chapter Chair, Tim Lapinski, CFI, LPC kicked off the meeting with a review of the Chapter's purpose and goals, as well as, an introduction of board members and all attendees.

John Diederich, Sr. VP & COO of Rush Copley Medical Center, presented on the importance of active shooter training and preparation, as he went through a detailed personal account of his experience at the country music festival in Las Vegas, when the mass shooting occurred. John described in detail how having that training potentially saved his life, and the lives of many others.

The group then took a tour of Axis Communications' facility, and was given insight into some of the new technologies Axis is engineering, and other industries they serve.

After reconvening, David Thompson, CFI, VP of Operations for W-Z, presented on "Back to Basics," which covered the need to remember the foundation of the W-Z method and not skip the little things. It was a great refresher for anyone that no longer interviews on a regular basis, or has teams that do the majority of the interviewing.

Finally, Stephanie Hoover, CFI, Strategic Account Executive at CONTROLTEK USA, presented on navigating the Certified Interviewer website. This detailed where to find members, committees and resources, such as the rationalization matrix.

Board meetings are held monthly via phone, and are open to all members. Board meeting information, including past meeting minutes, can be found on the Midwest Chapter page at www.certifiedinterviewer.com. The IAI Midwest Chapter looks forward to seeing you at their next event, especially if you are in the Iowa, Illinois, Indiana, Missouri, Ohio and Wisconsin area. Thank you Aaron Hancart and Tim Lapinski for this conference recap!


Stephanie Hoover, CFI, Strategic Account Executive at CONTROLTEK USA, demonstrates to attendees how to navigate the Certified Interviewer website

John Diederich, Sr. VP & COO of Rush Copley Medical Center, addresses the audience on Run, Hide, Fight

David Thompson, CFI, VP of Operations for W-Z, presents on 'Back To Basics for Interviewing'

Axis Communication kicks off the meeting with an introduction to their company and facility

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality




Event will be held at DoubleTree by Hilton Philadelphia Airport
4509 Island Avenue, Philadelphia, PA 19153

RSVP to sboardley@securityresources.net by Wednesday, April 25, 2018


2012 Data Breach Still in the Courts Over Customer Harm
9th Circ. Denies Zappos Rehearing Of Data Breach Ruling

A Ninth Circuit panel on Friday denied Zappos.com's bid for the court to reconsider its reversal of the company's escape from consumer claims over a 2012 breach that affected 24 million shoppers, saying the customers had standing to sue when they filed their first complaint.

Zappos cited direct conflicts with four other appellate courts when challenging the panel's March decision, which added to confusion over whether theft of consumer data is enough to establish Article III standing.

But the panel held true to its previous ruling Friday, rejecting Zappos' bid and amending the decision to note that shoppers whose personal identity information is stolen suffer an increased risk of harm regardless of whether any have endured financial repercussions.

In the complaints, plaintiffs allege that the Zappos data breach places them at imminent risk of identity theft," the panel wrote. law360.com

No business safe from cyber attack, says KPMG
Companies should be investing more time and energy in cyber protection and resilience than ever before in view of the constantly changing cyber crime threat, said Ferbrache. But he noted that many firms are suffering from "cyber fatigue" and focusing IT investment on a variety of emerging technologies, such as machine learning, at the expense of security.

Ferbrache said a "radical rethink" is required on the part of internal audit (IA), which generally focuses on mapping control networks as a way of preventing cyber crime.

The problem is that this does not always mirror how the crimes are committed," he said. "It's time for a different approach."

He described cyber criminals as "rational businesspeople" looking for a return on their investment in the tactics and tools they use to steal, commit fraud and extort money. "One thing they do not do is think in is organizational silo structures - and so neither should the IA team," said Ferbrache. computerweekly.com

Threat Actors Turn to Blockchain Infrastructure to Host & Hide Malicious Activity
In a troubling trend for enterprises and law enforcement, threat actors are ramping up their use of blockchain domains to hide malicious activity and improve their ability to withstand takedown efforts.

Security vendor FireEye says it has observed a recent uptick in interest in cryptocurrency infrastructure in the cyber underground. Over the last year, there has been a big surge in the number of threat actors that have begun incorporating support for blockchain domains in their malware tools. darkreading.com

Combatting the New Normal
According to reports, however, hackers claim they have 5 million credit and debit card numbers from Hudson Bay Company breach. Gemini Advisory has stated 125,000 cards have been released for sale so far and has estimated the theft of card numbers began as early as May 2017.

At this point, no one should be surprised. These events no longer cause the widespread panic and alarm they used to. Every few weeks, there is another revelation to the point where people are asking, "Is this the new normal?"

When you are in the middle of battling fraudulent activities day after day, it can feel like the criminals are always one step ahead and that this pattern really is the new normal.

Unfortunately, more leaks still appear, and there are plenty of new areas of concern. Can you say IoT?

So, what can be done now? The answer must be a holistic approach across all channels, supported by technology, good security processes, education and the power of data analytics utilization. This seems like an easy enough statement to make. But in practice, determining the right areas of focus and evaluating the accompanying costs are nowhere near as easy.

When you think about fraud across all channels, one of the weakest links today is authentication. You may have a great security process for your mobile banking experience, but what about your phone channel? It is estimated that one out of every 2,000 calls is a fraudster attempting to gather the additional information needed to authenticate and commit a scam. In every interaction, whether it is phone, web, mobile or in-person, you must think of the next generation of authentication tools that are emerging and continually look to invest in new technology that works across a wide range of channels.

Introducing more passive technologies into your channels, like biometrics and analytics, can help balance the need to prevent fraud with less friction for consumers. paymentsjournal.com


What are Gait Video Analytics?

Gait analysis refers to the study of human motion (as in one's gait, or the manner of walking). Gait analytics, as related to video and security, measure body movements and body mechanics, and are used to verify or match someone by the way someone walks. Gait analytics are somewhat similar to facial recognitions, except that they uses the body's movement rather than face features.


National Retail Federation Leadership

How We Got Here & Where We're Going

Joe LaRocca, VP & Senior Advisor, Loss Prevention, RetaiLPartners
Rich Mellor
, Former VP of Loss Prevention

For over 25 years, the NRF LP Council has been focused on elevating, developing, and inspiring our industry. In this LPNN interview, hear from two industry pioneers who helped lead the NRF's LP efforts. Joe LaRocca and Rich Mellor talk about the greatest challenges and successes from their tenure as Vice Presidents of Loss Prevention for the NRF - including driving ORC efforts and awareness, developing the NRF Protect Conference, testifying before Congress, and more.

Read our series of articles on the NRF LP Council leadership - in their own words - here.

Episode Sponsored By

Miss an episode? Catch all our "Live in NYC" 2018 videos here.

Get involved in our next broadcast in June at NRF Protect in Dallas. Contact us!



Amazon's 10,000 Lawyers Say Don't Force us to Fight Fakes
Alibaba is better at fighting fakes than Amazon is, says CEO of Swatch

Alibaba is "fighting actively" against fakes, but that isn't something Amazon is doing well, according to Swatch Group CEO Nick Hayek.

"If I look what Alibaba is doing and all these they are trying to make a service to the consumer and to earn money. And they are fighting actively against fakes. This Amazon is not doing," he told CNBC's Geoff Cutmore.

"They refuse to enter into discussion because they have, I think, 10,000 of lawyers that say, 'Please, we at Amazon, we should not enter into anything that should force us to fight against fakes.' The Chinese are doing it. They fight against it," the CEO said.

CNBC reported in 2016 that Amazon had been facing a counterfeiting problem following the e-commerce giant's effort to openly court Chinese manufacturers. Critics said Amazon hadn't put the necessary checks in place to manage the influx of counterfeits.

In an email to CNBC, an Amazon spokesperson said the company invests "tremendous resources" into systems that protect customers from inauthentic goods.

But some corners of Alibaba's offerings have long been regarded as a haven for counterfeit products.
Its Taobao e-commerce platform was blacklisted by the U.S. Trade Representative for a second consecutive time this year for selling suspected fakes. That move drew protests from Alibaba, which said it did not reflect the company's intellectual property protection efforts. China's commerce ministry had responded with doubts over the "objectivity" of the annual U.S. blacklist.

Chinese politics doing 'the right things'

"The politics over there have done the right things, they create a middle class. That's what we need, a middle class that can really consume. And that's what's happening and continues."

In that sense, China's political system has also done right, according to the CEO. cnbc.com

How merchants quietly use Facebook to flood Amazon with fake reviews
A Washington Post examination found the majority of reviews on some popular products, such as Bluetooth headphones and speakers, appeared to violate Amazon's policies, including a prohibition on paid reviews. Amazon and Facebook shut down groups and a merchant in response to Post inquiries.

On Amazon, customer comments can help a product surge in popularity. The online retail giant says that more than 99 percent of its reviews are legitimate because they are written by real shoppers who aren't paid for them.

But a Washington Post examination found that for some popular product categories, such as bluetooth headphones and speakers, the vast majority of reviews appear to violate Amazon's prohibition on paid reviews. They have certain characteristics, such as repetitive wording that people likely cut and paste in.

Many of these fraudulent reviews originate on Facebook, where sellers seek shoppers on dozens of networks, including Amazon Review Club and Amazon Reviewers Group, to give glowing feedback in exchange for money or other compensation. The practice artificially inflates the ranking of thousands of products, experts say, misleading consumers. seattletimes.com

Amazon Move To Cut Out Sellers Of Counterfeit Products
According to a leaked email Amazon is set to transition to a new purchase system with the big online retailer set to stop issuing purchase orders through Amazon Vendor Express, a move that will relegate some suppliers down the Amazon pecking order, it's also tipped to have been initiated to eliminate counterfeit products.

Vendor Express allowed sellers to transition to vendor accounts, sell their products to Amazon, rather than directly to consumers, without the need of an invitation. channelnews.com.au

Johnson Controls announces breakthrough partnership with Chinese ecommerce giant JD.com to serve high-growth automotive battery replacement market

Retailers need both online and physical presence to survive: Former Macy's CEO

The New Face Of Retail: The Online Shopping Effect

Tampa Man Gets 51 months prison for $143,532 Counterfeit CC's
& Gift Card Reselling - Hitting Florida Retailers

He fraudulently used the CIBC account numbers to encode and emboss the credit cards that he then used to purchase goods, including cartons of cigarettes from the Tribal Smoke Shop, and gift cards from retail stores in Florida. Washington sold the gift cards for cash, for approximately 60% of their face value. justice.gov

Gloucester County, NJ: South Jersey Man Wanted In Retail Shoplifting Ring
Michael J. DiFelice, 45, of Camden, is wanted by the Gloucester County Prosecutor's Office for violation of release conditions in connection with a shoplifting charge, resulting in issuance of a bench warrant on April 18. DiFelice was arrested as part of an alleged organized retail theft ring last year. He is accused of returning stolen merchandise to a Marshals store and pawning gift cards received for the returns. On June 12, 2017, he was charged with second-degree shoplifting by New Jersey State Police. patch.com

Dothan, AL: Two more arrested in connection with December Sun South theft; $150,000 in merchandise stolen
According to previous reports, thieves entered the Sun South dealership yard by cutting heavy-duty chains and locks. Roughly 10 commercial mowers were stolen, two heavy-duty utility trailers, one company truck and fuel. dothaneagle.com

Shelby, NC: Nearly 8,000 Oxycodone and Hydrocodone pills taken from pharmacy (value between $40,000 - $80,000)
Police first were notified on Sunday when a person walking by noticed the pharmacy had been broken into. When officers arrived, they found the front door of the pharmacy pried open and glass scattered across the ground. Inside, they found garbage strewn around and dozens of missing pill bottles. According to the owner, 3,871 doses of oxycodone and 3,468 doses of hydrocodone were missing. "Depending on the dosage of each pill, they could be worth $5 to $10 each," police said. No alarms sounded at the business due to the phone lines and the internet being cut just before the robbery. shelbystar.com

New Lenox, IL: Jewel-Osco Laundry Detergent Thief Caught
59-year-old man from Joliet remains locked up inside the Will County Adult Detention Facility on a $20,000 bail following a rare theft involving a bulk load of laundry detergent. Charles Jones was taken away in handcuffs from the Jewel store. "The officer learned that Jones stole approximately $275 worth of laundry detergent from the store." Jones was about to load the detergent into a vehicle when he was approached by employees. Jones took off and ran. But he did not get far. patch.com

Spartanburg, SC: Officer tases wanted man after foot chase through Walmart; multiple outstanding theft warrants
The officer said he approached Robbins and notified him that he was under arrest for multiple outstanding warrants. The report states Robbins then asked the officer if the officer knew who he was. Robbins then began pulling away and the officer said the suspect began running through the store. The officer gave chase and warned Robbins that he would tase him. The first attempt was unsuccessful but the officer said a second attempt to tase Robbins in the store's garden center. Robbins fell to the ground and the officer was able to handcuff him. foxcarolina.com

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Shootings & Deaths

Grand Prairie, TX: Armed SWAT teams rushed to IKEA after reports of gunfire near the entrance; Suspect killed after shootout with police
An armed man was killed during a confrontation with police near the Ikea in Grand Prairie on Monday afternoon. Authorities were called to the area for a welfare check just before 1:30 p.m. when a passer-by reported seeing a man slumped in his vehicle in the entrance to the store's parking lot off Mayfield Road. Officers approached the vehicle and noticed the man had pulled out a rifle, Grand Prairie police Chief Steve Dye said. They unholstered their guns and nonlethal weapons and started to negotiate with the man, who refused to put his hands in the air. The officers retreated and, fearing for their lives, opened fire, police said. The man pulled out the rifle two more times and fired at police, who returned fire, Dye said. A SWAT team was able to approach the vehicle a short time later, and officers found the man dead inside with an assault rifle and ammunition, police said. wfaa.com

Columbus, OH: Woman suffers minor injuries after being shot in a Kroger Parking lot

Wallkill, NY: Brawl just before shooting in Shopping Center parking lot

Robberies & Thefts

Pittsburgh, PA: Giant Eagle Shoplifter attempting to flee struck and injured a Police Officer
Pittsburgh Police have arrested a suspected shoplifter who struck and injured an officer while trying to get away at the Market District Giant Eagle in Shadyside. Willard Hopkins, 63, was arrested around 11 a.m. at his residence in Carnegie. Hopkins will be charged with aggravated assault by vehicle, fleeing or attempting to elude, reckless driving, escape, accident involving death or personal injury and retail theft. wpxi.com

Aurora, IL: Woman charged in the Dragging of a Jewel-Osco Security Guard
with her car

A 52-year-old woman was charged with dragging a security guard with her car after she was caught shoplifting at a grocery store earlier this year in west suburban Aurora. About 6:15 p.m. Feb. 19, the security guard, a 24-year-old woman, caught Lori R. Federman stealing meat and vitamins from the Jewel-Osco. according to Aurora police. When the guard confronted her, Federman ran to her car and the woman gave chase. After getting into the car, Federman grabbed the guard by her collar, pulled her partially into the car and drove off. Federman eventually let her go before speeding out of the parking lot. The guard was treated at the scene for minor injuries, police said. nbcchicago.com

Los Angeles, CA: Trader Joe's the target of several Robberies in recent months
Police say a brazen robbery occurred at the chain's Encino location around 8:30 p.m. Sunday. The L.A. Times reports as many as four suspects went into the store, one watching the door while the others demanded cash from the manager. It's one of several robberies at Trader Joe's throughout Southern California in recent months. Long Beach police say the Trader Joe's on Bellflower Blvd. was hit twice in two weeks. In those incidents, a lone suspect went into the store pulled a gun on a store employee and demanded cash. The robberies in Long Beach and Encino happened in the evening. Police aren't saying if they are related. cbslocal.com

Cleveland, OH: Off-Duty Police Officer becomes robbery victim during a Metro PCS hold-up; 20 shots fired as robbers flee

Orange County, FL: Man arrested in Florida Mall robbery using fireworks as distraction; stole $16,000 Rolex from Mayor's Jewelers

Hempstead, NY: Man who tried to rob GNC linked to 5 burglaries; included Burger King and 2 other restaurants

Lee County, AL: Suspect arrested in connection to Armed Robbery spree in Central Alabama


Detroit, MI: Off-Duty Police Officer gets Probation for beating wrongly accused Meijer shoplifter Lonnie Wade, 65, was sentenced to three years probation. Retired Officer Lonnie Wade, 65, pleaded no contest to assault with intent to do great bodily harm. The charges of felonious assault and two counts of misconduct in office were dismissed as part of the plea agreement. David Bivins was arrested at the store on the city's east side Oct. 8, 2017, for disorderly conduct and resisting and obstruction after he was accused of shoplifting. The incident prompted claims of police brutality after cellphone video circulated social media. clickondetroit.com

Cargo Theft

Cargo Thieves Get More Sophisticated by Going Back to the Basics

Battling Cargo Theft in Brazil

Credit Card Fraud

Placer County, CA: Female suspect wanted; opened several Retail credit accounts in Placer County and the Bay Area


Bakery - Maplewood, MO - Burglary
Beauty Shop - Fresno, CA - Armed Robbery/Shooting
C-Store - Fort Wayne, IN - Armed Robbery
C- Store - Colonie, NY - Armed Robbery
C-Store - Pensacola, FL - Armed Robbery
C-Store - Nacogdoches, TX - Armed Robbery
Cash Advance - Cadillac, MI - Armed Robbery
Dollar General - Liberty Township, OH - Armed Robbery
Donut Shop - New Orleans, LA - Armed Robbery
Dunkin' Donuts - Colonie, NY - Armed Robbery
Gen -X Clothing - Hillsboro, OR - Burglary
GNC - Hempstead, NY - Robbery
Grocery store - Hillsboro, OR - Burglary
Liquor Store - Saugus, MA - Armed Robbery
Liquor Store - Pittsboro, MS - Robbery
Pay Day Cash - Vicksburg, MS - Armed Robbery
Rite Aid - Hampden Township, PA - Armed Robbery
T-Mobile - Miami, FL - Burglary
Thrift Store - Crossville, TN - Burglary
Trader Joe's - Los Angeles, CA - Armed Robbery
Walgreens - Wichita, KS - Armed Robbery
7-Eleven - Manchester, NH - Armed Robbery


Daily Totals:
17 robberies
5 burglaries
1 shooting
0 killings




Stephen Burd
named Regional Loss Prevention Manager for Dollar General

Submit Your New Hires/Promotions or New Position



Featured Job Spotlights


VP of Loss Prevention
Anaheim, CA

The Vice President is responsible for the strategic planning and execution of the company's Loss Prevention program across more than 400 stores nationwide, and ecommerce. Reporting to the CFO, this position has overall leadership responsibility for leading the charge in driving shrink reduction...

VP, Loss Prevention
Brentwood, TN

Key duties include developing and implementing strategies and programs to (i) reduce the Company's financial losses resulting from internal and external theft; (ii) improve the company's receiving and inventory control processes and procedures to reduce financial losses resulting from administrative errors; and (iii) identify and investigate fraud and theft of company assets...

Vice President Security
Greendale, WI

The Vice President of Security will set our long term strategic vision and oversee planning for the security and safety of employees, facilities, assets, customers, vendors, and participants. In this position, you will align financial and operational performance to create economic value and reports to the executive team on all functions of security...

VP, Internal Controls
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The Vice President, Internal Control will lead Sephora's cross-channel strategies to protect the company assets and business from all external and internal sources of losses...

Global Risk and Control Director
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In this role you will support teams in Stores, Digital and Operational Excellence to influence how we develop and deliver core programs in support of the Risk & Control mission around the globe, and help our teams to cut shrink, fight fraud and manage risk in Nike Direct...

Field Loss Prevention Manager
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● Manages and coordinates Loss Prevention and Safety Programs intended to protect Staples assets and ensure a safe work environment within Staples Retail locations

● Manages Loss Prevention initiatives and programs on facility levels which may include a combination of locations within a geographical area; travel required...


Manager of District Loss Prevention
Salt Lake City, UT

You will be responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results. District Loss Prevention Managers are responsible for leading Loss Prevention functions within a specific operations district and for collaborating with Store Operations and Human Resources in an effort to prevent company loss...

Field Manager, Asset Protection (East Coast & Canada)
Atlanta, GA

The Field Manager, Asset Protection is based in Atlanta, GA and is responsible for executing AP programs and strategies relating to theft and fraud mitigation, operational integrity, and compliance supporting the East Coast and Canada facilities...

Fraud Operations Analyst
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The Fraud Analyst is based in Atlanta, GA and is responsible for protecting HD Supply Construction & Industrial through proactive review of internal and external transactions to identity fraudulent and/or inappropriate use which warrant further investigation. This role will also support Asset Protection through the ongoing development of reporting intelligence and administration...
Supervisor Asset Protection - Maurices Headquarters
Duluth, MN
We are currently looking for an Asset Protection Supervisor for our maurices Corporate Offices in in Duluth, MN. In this role you will oversee the day to day safety & asset protection operations as they relate to the corporate office with general direction from AP management & supervises a team of hourly AP associates...

Global Investigator I - GS
Bentonville, AR

● Acts as an internal and external liaison for assigned business segment

● Conducts investigations (for example, fraud, theft, misappropriation, diversion, personal conduct, major crime)...

Senior Asset Protection Specialist - San Francisco
San Francisco, CA

This job contributes to REI's success by mitigating and reducing shrink (including theft and fraud by customers and employees) and increasing physical security for people and products in a specified retail store...

Regional Loss Prevention Manager-West Coast Region Pasadena, CA
Crate and Barrel is America's most exciting housewares specialty retailer with 100+ locations and over 6,500 associates nationwide. We are seeking an experienced, committed and enthusiastic professional to join our Internal Audit department...

Regional LP Investigator
Northern CA/Phoenix

The Regional Loss Prevention Investigator is responsible for analyzing internal & external theft trends in assigned market and to develop strategies to identify and resolve theft cases. The Regional Loss Prevention Investigator will work with the Investigative Risk and Fraud Analyst in the identification of internal theft cases, and ensure that all cases are brought to a successful resolution...

Regional LP Investigator

The Regional Loss Prevention Investigator is responsible for analyzing internal & external theft trends in assigned market and to develop strategies to identify and resolve theft cases. The Regional Loss Prevention Investigator will work with the Investigative Risk and Fraud Analyst in the identification of internal theft cases, and ensure that all cases are brought to a successful resolution...

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Performance Feedback Tips: Reach the Heart,
Care Personally, Start with Appetizers


Performance Feedback: Reach the Heart Through the Brain
It's been said again and again: feedback is a gift. Of course how you present this gift can make a huge difference. When delivering feedback, Dr. Tim Irwin believes the right kind of positive affirmation has a great effect on one's brain, and can lead to better performance. "Words of Life"

3 Things to Make Feedback Core to Your Culture
Honest and open feedback can really transform your team and allow your employees to grow in their roles, but it has to be a core ingredient in your work culture. Here's how you can create a feedback-friendly culture and help your team grow. Feedback is information

Kim Scott Gives Managers a 90-Day Plan for Getting Good at Feedback
Giving feedback is the most important and effective tool for leaders, but there's a right and wrong way to utilize this tool. Silicon Valley Executive Coach, Kim Scott, knows the right way to give feedback, and how to do it right with a 90-day plan. Really care about that person

Why Most Feedback Sessions Fail Before They Even Begin
A great dinner, one might argue, is still incomplete without appetizers and a decadent dessert. What comes before (appetizers) and after (dessert) feedback also determines the effectiveness of your message. Appetizers: Establish the why


Submit Your Group LP Selfie Today!


Developing your verbal skills and focusing on your specific word usage to convey messages is incredibly important for any successful executive. However, developing your ability to listen and hear what they're saying is just as important and in some cases may be even more so. It's great to be able to articulate in a manner that shows your subject matter expertise, but it's even better if you can mold it and change it on a dime based on what you're hearing and seeing. And if your too busy talking, you may just miss the entire conversation and say something that doesn't even fit. Active listening requires focus and attention and, as Abraham Lincoln said, "Better to remain silent and be thought a fool than to speak out and remove all doubt."

Just a Thought,
Gus Downing

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