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 9/20/18 LP, AP & IT Security's #1 News Source d-ddaily.net





The NRF LP Effort & Value - Protect 2018

Quick Take 4

Tyco Retail Solutions

Quick Take 3

Watch More Here



Global Security Exchange
Sept. 23-27

CORCA Conference
Oct. 3-4

NCORCA Annual Symposium
Oct. 10

National Association of Bunco Investigators 2018 Conference
Oct. 17-18

Florida Law Enforcement Property Recovery Unit Annual Training Conference
Oct. 24-26

Q4 RAM LP Committee Meeting
Nov. 7th
BJ's Wholesale Inc Corp. Office - Westboro, MA

RLPSA Connect
Nov. 15

See More Events



'18 National Retail Security Survey

2017 NRSS Survey

2016 NRSS Survey

2015 NRSS Survey




Smart Store Can You SEE Me Now?

By Tony D'Onofrio, Retail Influencer & Former Chief Customer Officer for Tyco Retail Solutions

Frictionless secure commerce coupled with immersive customer experiences have been on my mind for some time. Engaging with an in-store geolocation security company and new updated data on internet connectivity, growth of smartphones, and the Internet of Things (IoT) inspired this post.

Future consumer in-store interactions will include autonomous digital conversations with physical products. As discussed in a previous post, increased digital interactions will create brand ambassadors of both consumers and store associates.

For those individuals focused on securing commerce, that same digital exchange will lead to innovative applications such as geolocation solutions that will dramatically reduce retail crime. As an example, the geolocation security company mentioned above has so far in 2018 taken nearly 600 criminals off USA streets and led to the recovery of over $5 million of in-store physical assets.

Unattended proactive autonomous tracking loss prevention solutions are critical especially in the United States in de-escalating violence, reducing retail crime, and increasing recoveries. For security reasons, this post will not discuss the specifics of the in-store geolocation products.

The backbone for new digital interactive solutions (and the future of retail) includes the Internet, smartphones, and IoT. Where are we with these baseline technologies which are disrupting entire industries, including retail?

China Leads the Digital Way

China's connected user-base is now larger than the combined populations for Japan, Russia, Mexico, and the United States. For further context, the USA has an estimated 300 million internet users.

Digital engagement is at the at center of the Chinese internet growth boom. Note the high percentage of Ecommerce transactions from the graphic.

The more staggering and important China statistic is that 98% of the 802 million people are mobile internet users.

Read Tony's full blog post here




Bill Cunha named Sr. Vice President of Sales North America for Delta Lock
Delta Lock is pleased to announce the following additions to our corporate team and business environment. These initiatives all contribute to our commitment to be the "Brand to Remember" and the leader in our industry.

Bill Cunha has joined the Delta Lock corporate team as Sr. Vice President of Sales North America. Bill's expertise comes from the asset protection arena where he was National Accounts Manager at Vanguard Protex Global for over 7 years, a leading manufacturer of security devices for hand held electronics. His skill sets include Brand and Marketing Integration, Customer Relationships and Retention, Sales Effectiveness and Solutions Provider.

Other staff additions include Director Engineering and Director Project Management. Read more in today's Vendor Spotlight below.

Guy Chenard promoted to Chief Commercial Officer for Genetec
An executive with Genetec for 13 years, Mr. Chenard oversaw the sales group as they quadrupled the size of the global business in the last seven years. Mr. Chenard replaces Mr. Georges Karam, who will remain in a senior advisory capacity focused on internal corporate growth initiatives. In his new role, Mr. Chenard will lead sales, marketing, and customer experience departments across the organization as they scale the business with new software and appliance offerings focused on intelligence, operations and security. Congratulations, Guy! Read more here
Michel Chalouhi named Vice President of Global Sales for Genetec
Michel Chalouhi has taken on an international position within the company and is now Vice President of Global Sales. Michel Chalouhi has been with Genetec for 15 years, most recently spending seven years as the Vice President of North American Sales where he oversaw significant growth in regional revenues, as well as the solidification of Genetec as the market share leader for Video Management Systems. In his new position, Mr. Chalouhi will drive global sales operations worldwide-ensuring alignment and collaboration among the technical, operational, and sales staff to continue to deliver on the company's growth plans. Congratulations, Michel! Read more here

Bill Lane named Director Loss Prevention, Health, and Safety and Audit for Watches of Switzerland
Bill was previously the DVP of Loss Prevention/Internal Audit for Birks Group, Inc. for over fifteen years before taking this new role. He was also the Director of Loss Prevention for Mayors Jewelers Inc in 1996 and a Manager of Loss Prevention for Tiffany & Co. in 1988. Bill was also the VP of Investigative Services and Consulting for a few years for Jurney & Associates Inc. Congratulations, Bill!

Submit Your New Corporate Hires/Promotions or New Position



The Shrink Story... By the Numbers:
The National Retail Security Survey - 25 Years and Counting

Dr. Richard Hollinger, lead author of the National Retail Security Survey (NRSS) for over 25 years, shares the findings of the 2018 report. Are industry shrink numbers shifting upwards? Do LP executives expect staffing to increase? Hear the numbers and delve into the insights behind the data in this LPNN interview.

Dr. Hollinger also shares some of the key and emerging trends in LP, while Bob Moraca talks about the National Retail Federation's role in the industry-benchmarking NRSS study.

Episode Sponsored By:

Dr. Richard Hollinger - Quick Take 5

Dr. Richard Hollinger, Professor Emeritus, Sociology Criminology & Law, University of Florida, explains what data is hardest to capture in the annual National Retail Security Survey and what surprised him the most about this year's results.

"Retail Needs a New Hero to Take the Lead in Innovation
& LP is the Best Candidate"

"LP might become retailers' go-to department for technological innovation"
One of the best-attended and most widely discussed sessions at the recent NRF PROTECT loss prevention conference was a presentation by James Mullan, senior vice president of GDR USA, called "Retail's Secret Innovation Lab: How LP can be the modern-day heroes that future-proof your business." GDR USA is the American branch of London-based GDR Creative Intelligence, which helps retailers track trends and develop strategies for the consumer-facing aspects of their business. Clients include Microsoft, P&G, Waitrose, Samsung, Tesco, Macy's, Under Armour, Hilton and a few dozen other well-known names.

Mullan began by acknowledging that loss prevention is not, traditionally, the first place one would look in a retail organization if trying to track down its center of dynamic innovation. "Generally speaking," he said, "you think of there being a tradeoff - greater security versus a better customer experience. But that's not necessarily the case. Today it's possible to build a better customer experience and increase security."

So retail needs a new hero - someone to take the lead in innovation. Which raises a question: If the marketing/innovation or IT teams can't get it done, who can make innovation happen?

"So retail needs a new hero - someone to take the lead in innovation,"
and Mullan's candidate is loss prevention."

This sounds a little improbable, but he makes a good case for it. Why LP? Because technologies known to reduce shrinkage can also be used to provide a better customer experience. The way to sell them to management is not based on innovativeness and glitz, but on the same basis as any loss prevention initiative.

"LP business cases are easy to quantify and easy to understand," Mullan said. "And you are a trusted source. Your work, done well, typically provides a clear return on investment that keeps CEOs, CFOs and shareholders happy."

From RFID at Macy's to Camera's at check-outs to facial recognition and contactless payment, LP is leading the way.

Mullan closed his presentation with a call for loss prevention specialists to collaborate with their colleagues in other areas to help drive badly needed retail innovation efforts. "All the lines across everything are blur-ring," he said, "and I think that means you guys - LP - need to start bringing your expertise and experience to bear with other teams. They will value you for it."

Editor's Note: You can be the Hero if you're willing to Take A Risk and put it on the line. If you truly believe in a new program, or new software, or a new technology application, you have to be able to face challenges, defend your position, prove it through the numbers, build support, and overcome & deal with rejection. For those who can, ultimately may win; and those that can't, never will.

By the way, as everyone knows and talks about, it was LP that brought in all the camera's that everyone pushed back on over the last thirty years. But now everyone wants a piece of. So it's great to finally hear a senior executive acknowledge it and actually ask the industry to do it again and to see Stores magazine put it in print. All of LP's predecessors would be proud. stores.org

More Employers Try Continuous Background Screening
Uber announcement puts real-time checks in spotlight

Most companies screen for red flags in their employees' work, legal or financial history once, before they come on board on Day 1. The problem is that those checks represent a moment in time. If an employee commits a crime, has a license revoked or loses work authorization after being hired, the employer may never find out.
Only 11 percent of organizations re-screen current employees, according to a 2018 report from background screening provider HireRight. Even these periodic checks-done once a year, for example-can mean employers are blind in the interim.

"As organizations become more mature in their screening programs, they realize that fluid information is something they want to have a better grasp on," said Mary O'Loughlin, HireRight's managing director and vice president for health care and life sciences.

Uber is the most high-profile company to go public with its plans to conduct continuous background checks on its on-demand workforce. The company has been pushed to do a better job of screening its drivers following recent accounts of alleged misconduct.

Since launching the screening in July, Uber has removed over two dozen drivers, said Gus Fuldner, Uber vice president of safety and insurance.

"It is a subscription that listens to a candidate's data over time, looking for and identifying changes in their background to mitigate risk for companies," said Tomas Barreto, vice president of product and engineering at Checkr. If new information launches a full background check, the worker is also notified, he said. "If a candidate believes their report is inaccurate or incomplete, they can initiate a dispute. In the future, the technology could allow candidates who previously were disqualified to resurface after enough time has passed from prior traffic violations."

Continuous background checks are possible primarily because more police departments and court systems have moved to online records systems, as well as due to advances in technology to scan the Web and analyze data.

We're seeing more industries embrace the idea, particularly in industries with access to vulnerable people or where direct, one-to-one consumer access is a part of the employee's or contractor's scope of work," she said.

The trend is spreading to sectors such as manufacturing and retail, government and public school systems.

"More companies are asking about it." shrm.org

Drones Deliver Safety, Efficiency Gains
Railroad BNSF also finds crime-fighting benefits

Companies are finding more uses for unmanned aerial vehicles as drone technology and video analytics tools improve. A prime goal for BNSF Railway Co. and Allstate Corp., among other firms flying drones, is to keep employees out of dangerous situations during property inspections.

BNSF uses drones to inspect railway infrastructure, some high above land or built into the edges of mountains, freeing human inspectors from having to clamber over and under bridges

Drones also are being used by the railroad company to augment employee tasks at ground level, tackling potential crime in its train yards. Cargo theft remains a problem for U.S. railroads and BNSF's private police unit sometimes sends up a drone to check out reports of trespassers in train yards or near track.

"We're selective about when we use it. There have been occasions," Mr. Murugappan said. wsj.com

Qualcomm takes aim at counterfeit and illegal devices with new platform
Qualcomm took the wraps off a new platform the company said stands as an expansion and improvement to the U.S. wireless industry's attempts to prevent the sale of stolen phones.

Qualcomm said its new Device Identification, Registration and Blocking System (DIRBS) platform "leverages each device's unique identifier to help mobile industry participants and governments alike combat reported stolen and counterfeit phones, which otherwise can bypass laws and certification requirements."

Added Qualcomm: "Specifically, DIRBS looks up in-country databases maintained by governments, to confirm that devices aren't stolen, have been properly imported, have passed required certifications, and have properly allocated globally unique identifiers. Regulators can then take action to mitigate the number of devices that do not meet these standards from being registered with cellular networks." fiercewireless.com

Amazon's Attacking & Being Attacked
C-Stores - Fast-Casual Restaurants - EU's Top Cop

AmazonGo Plans 3,000 Stores by 2021
Go's Bulls Eye - Fast-Casual Restaurants & Convenience Stores of America

The online giant is off to a strong start, with plans to open about 10 locations by the end of this year, and about 50 locations in major metro areas in 2019, anonymous sources told Bloomberg.

Amazon is positioning its cashierless convenience store concept in dense urban areas populated by young, busy, affluent residents willing to "spend a little more than a typical fast-food experience for better quality food." The company will also open multiple locations in proximity, a move that would centralize food production for multiple stores and help Amazon reduce costs, the report revealed. bloomberg.com chainstoreage.com

European Union Antitrust Chief to Investigate Amazon
Amazon Dominates as a Merchant and Platform. Europe Sees Reason to Worry.

Margrethe Vestager, the bloc's competition commissioner, announced the start of an investigation into whether Amazon is unfairly using data collected about third-party sellers to make its own decisions about products to sell - information that would give it a potentially anticompetitive edge.

Ms. Vestager, the world's most aggressive regulator of American technology giants, said that Amazon's dual position as host of the largest online platform for third-party sellers and as a retailer of goods deserved a closer look from European investigators. nytimes.com

The EU's top antitrust cop could be a big threat to its business model
Amazon's Jekyll-and-Hyde Act Meets Its EU Match

Jeff Bezos, please meet Margrethe Vestager. Ask your buddies in the technology industry. They'll tell you that she is not a fun person to deal with. 

Clearly, she is only just starting to sniff around, and the odds are there won't be a crackdown in Europe anytime soon, if ever. But these early inquiries should worry Bezos and his team.

I was most intrigued by the fault line Vestager has zeroed in on: the company's dual role as both a shopping mall and a shop in its own right. If - and we're a long way from this - Vestager tries to undo Amazon's double e-commerce model, things could get ugly for the company. bloomberg.com

EU's Top Cop Investigation - Does it Stir-Up SEC & DOJ Discussions & Possible Investigation
Over the last twelve months quite a few article have been published on that very subject. From politicians to journalist and even the President have been asking questions about antitrust concerns. So the question is does a formal EU investigation motivate a U.S. counterpart? Just a thought.

Nev. Amazon Workers Can Seek Security Check Pay: 6th Circ.

Former NYPD Anti-Terrorism Officer Sentenced To Four Years In Prison
For Narcotics, Credit Card Fraud, Identity Theft, And Counterfeit Currency Offenses

LOPEZ agreed to transport and protect what he believed were three kilograms of heroin to a drug dealer located in the Bronx under LOPEZ's protection as an NYPD police officer. During the attempted transaction, LOPEZ described having previously engaged in narcotics trafficking and stated that "with me it's guaranteed, they know for sure, they just send me out, do your thing, get an address, meet the person, do your thing, and I'm gone." LOPEZ was arrested when he attempted to make the delivery.

In addition, from May 2017 through November 2017, LOPEZ engaged in a scheme to create and utilize fraudulent credit cards, including by using stolen identity information.  He was part of a counterfeit credit card operation whose participants used stolen or otherwise illicitly obtained personal identifying information to create fraudulent credit cards, and then used those cards to purchase merchandise for themselves.  As part of his role in these crimes, LOPEZ also possessed and used a device that applies electronic data to blank physical credit cards.

Also from May 2017 through November 2017, LOPEZ possessed and used counterfeit United States currency. justice.gov

Public Health Concerns
Florence's Death Toll Includes Millions of Animals
Florence has already killed 5,500 hogs, 3.4 million fowl

Impassable roads, still-cresting rivers complicate revival. The current push to save animals will, by necessity, be followed by a more grisly effort: The need to quickly and safely get rid of millions of carcasses that carry significant health risks. Speed is key. As livestock carcasses degrade, they release fluids, gases and a slew of toxic chemical, biological and radiological compounds, the U.S. Department of Agriculture said. bloomberg.com

Food Safety

Chipotle - America's Poster Child For Food Safety
48 Million Americans Get Food Poisoning Each Year
Food Safety: Are You on Top of It?

Simple steps like monitoring temperatures and automating labels can go a long way in preventing food safety issues.

Each year, more than 48 million Americans are sickened from food poisoning. The culprits? Listeria, E. coli, salmonella and, more recently, cyclosporiasis, which this summer made more than 500 quick-service restaurant (QSR) customers sick after they ate pre-packaged salads at locations across the U.S.

Grocery chains and convenience stores are just as vulnerable, particularly when selling grab-and-go items like sandwiches, salads, wraps and desserts.

It not only hurts your brand and location (tremendously!) but you lose the trust of your customers, and often potential customers, when word spreads. We haven't even mentioned the loss of inventory. After all, if you get a report of food contamination, you'll often end up purging more than the offending item once you realize you have food safety issues. On average, refrigerated inventory at any time is valued at up to $10,000 in restaurants and retail stores.

How can you protect yourself? Here are a few things to check-and double check. cstoredecisions.com

FDA Works to Prevent Foodborne Outbreaks of Cyclospora
FDA Commissioner Outlines Advancements in Food Surveillance Efforts

The safety of the American food supply is one of the U.S. Food and Drug Administration's highest priorities. A key part of our work in this space focuses on implementing the principles and measures of the FDA Food Safety Modernization Act (FSMA). The actions directed by FSMA are designed to prevent foodborne illness and food safety problems from happening.

We've also advanced new technology for pursuing food surveillance efforts and expanded the list of foodborne pathogens that the FDA monitors. Owing to these efforts, including a new FDA laboratory testing method, we've recently been able to add screening for Cyclospora - a parasite that causes intestinal infection after people ingest something, such as fresh or uncooked produce, or water that was contaminated with human waste - to the list of foodborne pathogens that we can routinely test for in appropriate commodities. cstoredecisions.com

Grow your career by earning Continuing Education Credits through

The Loss Prevention Research Council is excited to announce that IMPACT 2018 attendees will be able to collect credits towards certifications! Earn up to:

  • 13 credits - Loss Prevention Certified (LPC) Program - Loss Prevention Foundation

  • 4 credits - Certified Forensic Interviewer (CFI) Program - Wicklander-Zulawski

  • CPE credits - ASIS International

Attendees will receive a certificate of attendance for IMPACT 2018 upon request.

Register now and continue to learn & develop your career through IMPACT 2018!

rue21 posts Director of Loss Prevention position in Warrendale, PA
The Director of Loss Prevention will lead the field organization in the protection of assets and the reduction of financial loss, achieving industry leading results, while maintaining industry leading rates of expense.

Located just north of Pittsburgh, Pennsylvania, rue21's corporate office is a support center to all of our 750+ stores across the U.S. Spanning 84,000 square feet, the corporate headquarters holds over 400 employees and offers careers in areas that include. careers-rue21.icims.com

Security Systems News seeks nominations for great Women in Security

Under Armour To Cut 3% of Workforce - Roughly 400 Employees

Halloween spending to reach $9 Billion

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality



Delta Lock Expands Corporate Team with Hiring
of Sr. Vice President of Sales North America

Delta Lock is pleased to announce the following additions to our corporate team and business environment. These initiatives all contribute to our commitment to be the "Brand to Remember" and the leader in our industry.

Bill Cunha has joined the Delta Lock corporate team as Sr. Vice President of Sales North America. Bill's expertise comes from the asset protection arena where he was National Accounts Manager at Vanguard Protex Global for over 7 years, a leading manufacturer of security devices for hand held electronics. His skill sets include Brand and Marketing Integration, Customer Relationships and Retention, Sales Effectiveness and Solutions Provider.

Other staff additions include Director Engineering and Director Project Management.

We are also extremely proud to welcome, and graciously accept the opportunity, to partner with the following companies as part of our global consortium of industry experts.

 Best Security Industries as Technology Development Partner - EAS, I.P. Cameras and AP/LP Devices
   AXIS Communications as Technology Development Partner - I.P. Camera Systems
   Securitech as Technology Integration Partner - Life Safety Compliant and Security Devices
   Environmental Lights as Technology Integration Partner - Commercial Custom LED Lighting
   North America Locksmith Services as a division of Delta Lock - 24/7/365 Service, Repair, Replace

As a total turnkey solutions provider, Delta Lock and partners make our collective expertise second to none and available to all of our customers. Delta holds over 10 patents on innovative solutions for both mechanical and electronic locks and peripherals for loss prevention, asset protection and security.

This is The Delta Difference.


Europol's Internet Organized Threat Report

"Internet Organized Crime Threat Assessment (IOCTA) 2018"
For the fifth year in a row, Europol has produced the Internet Organised Crime Threat Assessment (IOCTA). The aim of this Assessment is to provide a comprehensive overview of the current, as well as anticipated future threats and trends of crimes conducted and/or facilitated online. While current events demonstrate how cybercrime continues to evolve, this year's IOCTA shows us how law enforcement has to battle both innovative as well as persistent forms of cybercrime.
Many areas of the report therefore build upon previous editions, which emphasises the longevity of the many facets of cybercrime. It is also a testimony to an established cybercrime business model, where there is no need to change a successful modus operandi. The report also highlights the many challenges associated with the fight against cybercrime, both from a law enforcement and, where applicable, a private sector perspective.

Cyber-dependent crime
› Ransomware remains the key malware threat in both law enforcement and industry reporting.
› Cryptomining malware is expected to become a regular, low-risk revenue stream for cybercriminals.
› Use of exploit kits (EKs) as a means of infection declining, with spam, social engineering & newer methods such as Remote Desktop Protocol (RDP) brute-forcing coming to the fore.
› New legislation relating to data breaches will likely lead to greater reporting of breaches to law enforcement

Payment fraud
› The threat from skimming continues and shall do as long as payment cards with magnetic stripes continue to be used.
› The abuse of PoS terminals is taking on new forms: from manipulation of devices to the fraudulent acquisition of new terminals.
› Telecommunications fraud is a well-established. europa.eu

Cybercrime: 15 Top Threats and Trends
Europol's Internet Threat Report Finds That Older Crimes Remain Alive and Well

Criminals operating online continue to target cryptocurrencies, leverage phishing and other social engineering attacks, as well as tweak age-old scams - including Nigerian prince emails - for the modern age. Those are just a handful of takeaways from the Internet Organized Crime Threat Assessment for 2018 from Europol, the EU's law enforcement intelligence agency.

The report charts the ongoing prevalence of ransomware, the rise in cryptocurrency mining attacks as well as the shift by one-time bank hackers to target cryptocurrency users and exchanges.

But the potential domain of internet-enabled crime remains vast.

"Payment fraud continues to emphasize criminal gains and the facilitation of other crimes, as well as significant financial losses for citizens and financial institutions alike," says De Bolle, who was the commissioner general of the Belgian Federal Police before she took the helm of Europol in May. careersinfosecurity.com

FBI Alert: Cybercriminals Utilize Social Engineering Techniques To Obtain Employee Credentials To Conduct Payroll Diversion
The IC3 has received complaints reporting cybercriminals are targeting the online payroll accounts of employees in a variety of industries. Institutions most affected are education, healthcare, and commercial airway transportation.


Cybercriminals target employees through phishing emails designed to capture an employee's login credentials. Once the cybercriminal has obtained an employee's credentials, the credentials are used to access the employee's payroll account in order to change their bank account information. Rules are added by the cybercriminal to the employee's account preventing the employee from receiving alerts regarding direct deposit changes. Direct deposits are then changed and redirected to an account controlled by the cybercriminal, which is often a prepaid card. ic3.gov

As Tech Drives the Business, So Do CISOs
Security leaders are evolving from technicians to business executives as tech drives enterprise projects, applications, and goals.

The tasks topping the CISO's to-do list are slowly shifting, as their core priorities transition from primarily technical expertise to securing business applications and processes.

It's the key takeaway from a new report, conducted by Enterprise Strategy Group (ESG) and commissioned by Spirent, on how CISO responsibilities are shifting as cybersecurity becomes more complex. Researchers polled 413 IT and security pros with knowledge of, or responsibility for, the planning, implementation, and/or operations of security policies and processes.

"There's a transition from a technology focus to a business focus," says Jon Oltsik, ESG senior principal analyst. "And that doesn't preclude the oversight of technology, but the technology is sort of guided by business initiatives, business applications, business goals, things like that."

About 80% of experts say security knowledge, skills, operations, and management are more difficult now compared with two years ago. They attribute the complexity to growth in the number and sophistication of malware, IT projects, targeted attacks, and connected devices. darkreading.com

How studying the black hat community can help enterprises
Hiring a White Hat UC Who Wears a Black Hat Too!

White hat hackers often assimilate themselves into the black hat community to track the latest threats. Discover how this behavior actually benefits the enterprise with David Geer.

Well-connected white hats can tell you what tools and threats black hat hackers are currently developing and the vulnerabilities they are chasing. This allows them to then purchase and use these tools to penetration test your network for vulnerabilities, enabling flaws to be fixed before new attacks go public.

White hat hackers often pose as black hats to participate and engage in the black hat community and earn the confidence of members within closed hacker forums. Black hat members must recommend users before they can become members themselves.

White hats who undertake these endeavors face risks, as they must walk a fine line when engaging in the forums so people trust them -- meaning they may have to buy some tools and give feedback, which some would consider a questionable activity, according to Olson. Infosec professionals and their organizations should use white hats that know and stay on the right side of that line so the company doesn't find itself on the wrong side.

The solution is to contract or hire a white hat who maintains these kinds of relationships and access within the black hat community so that you can stay a step ahead of criminal hackers rather than play catch up after disaster strikes. techtarget.com

Carnegie Mellon University, Software Engineering Institute
Challenges Facing Insider Threat Programs and Hub Analysts: Part 1 of 2

The purpose of this two-part blog series is to discuss five challenges that often plague insider threat programs and more specifically the analysts that are working in insider threat hubs.

As you read this blog, think about these questions (1) How many of these challenges are you facing today? (2) Are there any challenges on this list that lead to an "aha" moment? (3) Are there challenges that you are facing that did not make it onto this list? (4) Do you need assistance (from inside and outside your organization) with combating any of these challenges? Let us know your answers and thoughts via email at insider-threat-feedback@cert.org. cmu.edu

Carnegie Mellon University, Software Engineering Institute
Challenges Facing Insider Threat Programs and Hub Analysts: Part 2 of 2

advanced persistent threat (APT)
An advanced persistent threat (APT) is a prolonged and targeted cyberattack in which an intruder gains access to a network and remains undetected for an extended period of time. The intention of an APT attack is usually to monitor network activity and steal data rather than to cause damage to the network or organization. techtarget.com

Equifax Hit With $660k Maximum UK Privacy Fine After Mega-Breach

Study Shows Half of Retail Leaders Are Embracing AI to Transform the Supply Chain


How Cheap Are Fraudulent Ad Impressions?
Between April-June 2018, cybersecurity company Confiant analyzed more than 50 billion ad impressions across thousands of websites and found that, on average, the CPMs that publishers received for impressions that intermediaries later misrepresented were 54% lower than the CPMs they received for impressions that were correctly represented in programmatic auctions. These discrepancies are driven by outlier impressions with extremely low or high values, according to Confiant CPO Jack Cohen Martin. Because the price distributions for ad sellers hoping to avoid fraud follow similar patterns, raising price floors isn't a panacea for ad buyers hoping to avoid fraud.

To make their impressions attractive to ad buyers, ad fraudsters often sell their impressions at a discount. Ad buyers looking for cheap inventory purchase these impressions thinking they got a good deal, only to find out that what they bought is mislabeled inventory of poor quality. emarketer.com

Cotton On Group Partners With Adyen to Advance Global eCommerce Rollout
Adyen, the payments platform of choice for the world's leading companies, today announced a partnership with the Cotton On Group, Australia's largest global retailer. With this partnership in place, Adyen is helping to power eCommerce payments for the Cotton On Group brands including Cotton On, Cotton On KIDS, Cotton On BODY, Rubi, Supré, Factorie and Typo on a global scale. The Group selected Adyen in late 2017 and rolled out the payment platform to all markets in April 2018. apnews.com

Nike's sold out 61% more online merchandise since Colin Kaepernick ad

Aldi expands e-commerce delivery service in a big way

Amazon incentivizes brands to create Frustration-Free Packaging




Register for the 2018 CLEAR Conference
October 8-11 in Myrtle Beach, SC

This year's CLEAR Conference promises to be the best ever! We have an outstanding line-up of speakers and topics, including a presentation by the Orlando Police Department on the lessons learned from the Pulse Nightclub Active Shooter Incident.

Other sessions to be presented at this year's conference include
ORC Case Building/Trends/Resources/Tools with Patrick Fairley, Home Depot; Advancements in Credit Card Fraud/Identity Theft - D&D Daily ORC Statistics with Gus Downing, D&D Daily; Product Diversion - The Cycle and Flow of Large Scale Product Theft with Tony Sheppard, CVS.

The Crown Reef Beach Resort has also extended the conference room rate! Take a look at the agenda

The CLEAR Team hopes you can join us! Register now at: www.clearusa.org

Two Men Plead Guilty to Stealing More than 70 Firearms from Gun Stores
in Ohio & Kentucky

Ronquieze Head, 36, and Seronte Newby, 30, both of Cincinnati, pleaded guilty in U.S. District Court to crimes related to theft from gun stores in Ohio and Kentucky.

Head and Newby stole approximately 20 firearms from a gun store in Sharonville, Ohio on July 2, 2017. On July 8, 2017, the defendants stole approximately 22 firearms from a gun store in Florence, KY. Finally, the pair stole approximately 32 weapons from a third gun store in Springboro, Ohio on July 16, 2017.

Conspiracy to commit theft is punishable by up to five years in prison. Theft from a federal firearms licensee, possession of a firearm by a convicted felon and possession of a stolen firearm are each crimes punishable by up to 10 years in prison. Each suspect is facing 35 years in prison. justice.gov

North Haven, CT: Police search for $20,000 serial 'Paper Store' thief
in CT, MA and NH

People are searching for a serial thief accused of stealing from The Paper Store in three states. The Paper Store says a very ambitious woman with very similar taste swiped about $20,000 of Vera Bradley merchandise from the seven stores from New Hampshire to Connecticut, including Milford, Glastonbury and most recently North Haven. Surveillance video shows the woman entering the store, putting merchandise in a cart, then stuffing a Vera Bradley duffel bag full of wallets and smaller purses. A getaway car with New York plates was waiting out front. About $2,000 worth of Vera Bradley was snatched in seconds. The Paper Store says the thief has stolen about $20,000 in merchandise and that number could be even higher. wtnh.com

Santa Rosa, CA: Thieves steal up to $19K in merchandise from Lululemon
The robbery happened at around 11:07 a.m. on Thursday on Magowan Drive. Police say they believe $17,000 to $19,000 worth of merchandise was taken during the theft. Eyewitnesses say as the suspects ran out of the store, they dropped clothes out of the large bags they were carrying.

The suspects ran across the street to a parked vehicle and the driver then drove backwards down the street as the suspects made their getaway. Santa Rosa police say there have been other thefts at Lululemon stores from San Francisco to the North Bay. kron4.com

Shoplifter's Instagram Photos led to investigation and $3,200 of stolen merchandise
An Eau Claire woman is accused of stealing thousands of dollars worth of merchandise from 11 Eau Claire stores - most of them at Oakwood Mall. Adriana M. Vasquez, 23, is charged with a felony count of retail theft, three misdemeanor counts of retail theft and a misdemeanor count of bail jumping.

A store employee discovered Vasquez had posted photos on Instagram showing what appeared to be stolen items with sales tags still on them. Vasquez told police none of the items was stolen. An investigation led an Eau Claire police officer to a residence on Otis Street. Vasquez was staying there, and inside her room were dozens of pieces of clothing that were brand new with tags still on them.

The stores listed on the tags included Ragstock, Zumiez, Express Store, Old Navy, Victoria's Secret, Apricot Lane, Cherry Pickers, Charlotte Russe, J.C. Penney, American Eagle Outfitters and Boot Barn.
The items were believed to have been taken in August and September. The value of the stolen merchandise totaled $3,259. leadertelegram.com

Lexington, SC: Man Spent $6,000 at Target Using Stolen Credit Card
A man is accused of stealing a woman's credit cards earlier this month, now Lexington police are looking for his information. Police say the man stole the victim's wallet from her purse as she shopped at Lidl Foods in Lexington on September 1. Once he left the scene, the suspect reportedly headed to Target to buy $6,000 worth of merchandise using the stolen credit cards. wltx.com

Lake Grove, NY: Woman Stole 12 Pairs Of Shoes From DSW In 2 Days

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Shootings & Deaths

Aberdeen, MD: 3 killed in Shooting at Rite Aid Distribution Center in Maryland
Three people were killed Thursday morning in a shooting at a Rite Aid distribution center in northeast Maryland, officials said. A law enforcement official with knowledge of the shooting stressed that the number of dead is based on preliminary information. The official wasn't authorized to discuss details by name and spoke on condition of anonymity to The Associated Press.

The FBI described the Aberdeen incident as an "active shooter situation" and said its Baltimore field office was assisting. The Harford County Sheriff's Office tweeted that the shooting involved "multiple victims" and warned that the situation was still fluid and asked people to avoid the area. In a tweet, Maryland Gov. Larry Hogan said his office is monitoring the situation in Aberdeen and that the state stands ready to offer any support. Susan Henderson, spokesman for the drugstore chain Rite Aid, said the shooting happened on the campus of a company distribution center in Aberdeen. cnn.com

Dallas, TX: 2 dead, 1 wounded in shooting at gas station in Pleasant Grove
Two people were killed and one was wounded in a shooting at a Pleasant Grove gas station Monday evening. Police were called to the Sunoco at C.F. Hawn Freeway and St. Augustine Drive just after 6 p.m. and found three shooting victims in the parking lot. One victim, a woman was dead when officers arrived. The second, was taken to a hospital, where he was pronounced dead. A third victim, a 32-year-old man, was hospitalized with injuries that weren't life-threatening. The shooter fled the gas station in a Honda CR-V. dallasnews.com

Greendale, WI: Nearly a year after Southridge Mall shooting, forensic tests lead to arrest warrant

Robberies & Thefts

Waukesha, WI: 97-pound woman slips out of handcuff before escaping
from police station

A woman under arrest in Wisconsin made a break for it when she slipped out of her handcuff and the Waukesha police station. Officers arrested 30-year-old Amber Gonzales for theft at the Beaumont Hotel Friday afternoon and transported her to the police department's holding cell.

Surveillance video captured the 97-pound woman wriggling her hand out of the cuff, which was reportedly on the tightest setting, before quickly leaving the holding area and escaping outside. Without any officer noticing, she walked through yards to a gas station where she met up with a truck driver, according to a complaint. whdh.com

Piggly Wiggly liquor thief surrenders to Police after Mosquitoes attack
Sometimes in life, you're forced to make a choice: get arrested, or get eaten alive by mosquitoes. One Fond du Lac man chose handcuffs and the back of a squad car Tuesday after leading officers on a high-speed chase through Campbellsport before abandoning the car and running into a cornfield. A police dog, a drone and multiple officers couldn't find the man in the field, but the thick clouds of mosquitoes therein ultimately drove him out, onto the road. According to Police Chief Dornbrook, the mosquito-bitten man drove a getaway car for another Fond du Lac man, who stole hundreds of dollars of alcohol from a Campbellsport Piggly Wiggly. fdlreporter.com

Brooklyn, NY: Thousands of dollars in Jewelry stolen in early morning Burglary

Sacramento, CA: Convicted East Bay Armed Robber Escapes From Prison

Orland Park, IL: Police searching for Pet store thief; stole a bulldog pup valued at $2,500

Merrimack, NH: Rite Aid employee charged with stealing $1,500

Jared in the University Park Mall, Mishawaka, IN reported a Distraction Theft on 9/13, item valued at $2,399

Kay Jewelers in the Parmatown Mall, Parma, OH reported a Grab & Run on 9/17, items valued at $8,447

Sentencings & Charges

Jamaica: Retailer charged in $10M counterfeit goods bust
The police are reporting that a 67-year-old businessman was charged in connection with the seizure of $10 million worth of counterfeit goods at a store located at the Boulevard Shopping Centre in St Andrew last Tuesday. The Jamaica Constabulary Force (JCF) said his arrest is part of continued efforts to rid the streets of fake goods. stlucianewsonline.com

Texarkana, AR: Man with at least 15 prior felony convictions gets prison time for ramming Sav-A-Lot with pickup, stealing ATM
A man who stole an ATM from an Arkansas grocery market after ramming a stolen truck through the storefront last year was sentenced to 10 years in prison Monday as part of a plea bargain. Joshua Lamar Rigsby, 35, was arrested in connection with the theft of an ATM on April 28, 2017, from Sav-A-Lot grocery on College Hill Drive in Texarkana. arkansasonline.com

4 Pa. Residents Charged With Looting During Hurricane Florence
Traveled Down to Help Clean Up but Started Looting Gas Station with Chainsaw
Four people from Pennsylvania are accused of looting a gas station in North Carolina during Hurricane Florence. Police say they broke into a Speedway gas station and stole cigarettes. They told police they were in North Carolina to help clean up after the storm. The suspects are charged with a half dozen felonies, including possession of stolen goods and drugs. cbslocal.com

Springfield, IL: Walgreens Pharmacy Tech gets 1-day sentence for pain pill thefts

Tampa, FL: Man Sentenced To More Than Ten Years For Credit Card Fraud And ID Offenses Involving Gas Pump Skimmers

Honolulu, HI: Jury delivers guilty verdict in deadly 2016 mall shooting

Clifton Heights, PA: Upper Darby man charged with passing counterfeit $100s

San Diego, CA: Felony charges dismissed against alleged 'Dine and Dash Dater,' will stand trial on misdemeanors


Adult Store - Little Rock, AR - Armed Robbery
C-Store - Council Bluffs, IA - Robbery
C- Store - Bryan, TX - Armed Robbery
C-Store - Okaloosa County, FL - Burglary
C-Store - Orange, TX - Armed Robbery
Cash Advance - Taylorville, IL - Armed Robbery
Cracker Barrel - Temple, TX - Armed Robbery
CVS - Easton, PA - Robbery
CVS - Greenville, SC - Armed Robbery
Dollar Store - Little Rock, AR - Burglary
Gas Station - Alpharetta, GA - Burglary
Gas Station - Shreveport, LA - Armed Robbery
Grocery - Campbellsport, WI - Robbery
Jewelry store - Brooklyn, NY - Burglary
Jewelry store - Conyers, GA - Armed Robbery
Marshall's - Bakersfield, CA - Burglary
Sonic - Temple, TX - Armed Robbery
Target - Orange, CT - Burglary
Verizon - Butler, MS - Robbery
Verizon - Wood River, IL - Robbery
7-Eleven - East Moline, IL - Armed Robbery
7-Eleven - Visalia, CA - Armed Robbery


Daily Totals:
16 robberies
6 burglaries
0 shootings
0 killings





None to report.

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Featured Job Spotlights


Director Loss Prevention
Irvine, CA

The Director of Loss Prevention at Tillys builds and implements policies, programs, and procedures that control risk, reduce shrink and protect the employees and assets. The director is responsible for leading and developing LP team members in the corporate, retail, and distribution centers...

Vice President, Asset Protection
Columbus, OH

Oversees and directs all Asset Protection related functions for a Corporate Office, multi-state distribution centers and large retail store network. Responsible for enterprise direction and strategy as it pertains to Asset Protection with a goal of minimizing shrink, reducing loss and maximizing security and associate safety...
Vice President, Loss Prevention
Houston, TX

This pyramid head position is responsible for developing and leading this company's shrinkage reduction efforts and integrating these efforts throughout the entire organization...

Asset Protection & Fraud Manager
Westchester, IL

We offer you the challenging opportunity of Asset Protection and Fraud Manager. This position will support Corporate and Field Asset Protection functions including protective systems, vendor management, Incident Call Center; commerce and point of sale fraud systems; as well as other investigative/ administrative duties as needed...

Project Coordinator (LP Technology)
Dublin, CA

Provides support for all types of LP technology installation projects, (e.g. new stores, upgrades, remodels, maintenance/repair, etc.). Serves as the point of contact on all projects as assigned, interfacing with vendors, field management, and various corporate teams...

Project Lead (LP Technology)
Dublin, CA

The Lead, Project Coordinator facilitates the development, implementation, and ongoing execution of multiple Loss Prevention technology projects, programs and systems. This is accomplished by leading projects from concept to completion, acting as a subject matter expert, and working effectively with internal partners (i.e. Store Operations, Store Planning, IT, HR, Logistics, Purchasing, etc.) and external resources (i.e. vendors, service providers, etc.) to drive results, and monitoring to ensure all projects meet scope, timeline, and budget needs...

Regional Asset Protection Manager
Harrisburg/State College, PA

The Regional Asset Protection Manager will lead their region in Shrink Reduction, Asset Protection and Safety efforts through an in-depth understanding of the overall business, effective partnerships and by directing the region with integrity and professionalism...

Loss Prevention Market Specialist
Jacksonville, FL

To monitor store locations to detect, investigate and resolve internal and external situations and circumstances that could lead to or result in losses to the company. All actions and conduct within the scope of the position must be performed according to performance standards set by Burke's policies, procedures and Code of Ethics...

Loss Prevention/Asset Protection Investigator
Boston, MA

Responsibilities will include but are not limited to:
● Protect the assets of the store as well as the associates and visitors.
● Maintain surveillance of the store via CCTV and conduct physical inspections including perimeter checks...

Asset Protection Analyst
Norcross, GA

AP Analyst based in Norcross, GA reporting to the Director of Asset Protection. This high-visibility role will be responsible for business-wide security administration, multiple fraud detection programs and functional communication...

Regional Loss Prevention Manager
Sacramento, CA
● Develops and implements shrink reduction strategies and action plans for their coverage region and for individual stores as needed
● Creates and conducts training sessions at the regional, district, and store level to educate and bring awareness to loss prevention and shrink related topics...

Regional Loss Prevention Manager
Atlanta, GA

● Develops and implements shrink reduction strategies and action plans for their coverage region and for individual stores as needed
● Creates and conducts training sessions at the regional, district, and store level to educate and bring awareness to loss prevention and shrink related topics...

Asset Protection District Manager
Chicago, IL

The Asset Protection District Manager will lead the District in shrink reduction and profit maximization efforts. The position will proactively seek to bring economic value to the company, promoting profitable sales and world class customer service while ensuring a safe place to work and shop...

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Submit Your Group LP Selfie and Group Vendor Selfies Today!



"Focus Fridays", Encourage Unity and Setting Aside Time Can
Motivate and Help You Bond with Your Team


How 'Focus Fridays' Can Supercharge Your Team's Productivity
While to-do lists are never ending, and emails are constantly appearing, you can design your week around a special day to help give your team, and yourself, something to look forward to. Not only is it fun, but it also helps with productivity. Block off a focus day

7 Ways to Make Time for Your Team as a Busy Manager
As a manager, you're accountable to a lot of different people, and it's easy to get caught up in the fast-paced day. However, making yourself available to your team when they need it can reap benefits in the long term. Here's how to make time for your team, even in the busiest schedule. Office hours

10 Easy Ways to Strengthen Your Bond with Your Team Members
As a leader, your primary job is to motivate your team and help guide them to reach their goals. However, you won't be able to do much if your team doesn't feel a strong sense of trust and loyalty to you. Here's how you can bond with them to build a strong personal relationship. Small talk

4 Tips to Help Unify Your Team of Employees
Disagreements will happen. It's part of putting a team of individual personalities and skills and demeanors together. However, nothing kills progress like contention, so here's how any leader can encourage and maintain productive harmony with their team. Have a happy hour




Being too close to the trees to see the forest is an expression that also fits not appreciating the role you play on your own team. With the needs of the day seemingly always taking priority, it's difficult for some to step back and truly see the value you can add to your own team. Realizing it and accepting the responsibility as a team member is half the battle. But doing something with it and truly adding value is what helps the team win the game. Every group, every department is in fact a team and every member plays a vital role towards the success and the survival of that team. That's why that old expression - One for all and all for one - took such a hold in literature. Because it is that simple. The hard part is taking responsibility for it.

Just a Thought,
Gus Downing


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