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 9/25/18 LP, AP & IT Security's #1 News Source d-ddaily.net





The Shrink Story: National Retail
Security Survey

Quick Take 5

The NRF LP Effort & Value - Protect 2018

Quick Take 4

Watch More Here



Global Security Exchange
Sept. 23-27

CORCA Conference
Oct. 3-4

NCORCA Annual Symposium
Oct. 10

National Association of Bunco Investigators 2018 Conference
Oct. 17-18

Florida Law Enforcement Property Recovery Unit Annual Training Conference
Oct. 24-26

Q4 RAM LP Committee Meeting
Nov. 7th
BJ's Wholesale Inc Corp. Office - Westboro, MA

RLPSA Connect
Nov. 15

See More Events




'18 National Retail Security Survey

2017 NRSS Survey

2016 NRSS Survey

2015 NRSS Survey





Cyber Security - How Far Does Digital Retail Go?

With digital technology becoming engrained in every aspect of retail and loss prevention - from scan-and-go and mobile pay to facial recognition and real-time information sharing with other retailers and law enforcement - what can we expect to see from the federal government, state governments and trade associations for help and support?

Christian Beckner, Sr. Director, Retail Technology, NRF, and Bob Moraca, VP of Loss Prevention, NRF, discuss how these new technologies are impacting customer experience, store safeness, and LP and IT Security's ability to prevent fraud.

Episode Sponsored By:

Bob Moraca, VP of LP, NRF - Quick Take 6

Fresh off his cybersecurity session, Bob Moraca, VP of Loss Prevention, NRF, talks about how LP professionals can become a bigger part of their retailer's cybersecurity program. Bob also addresses the age-old question - Are he and Joe LaRocca distant Italian cousins?




Frank Camerino promoted to Senior Vice President Business Development & National Accounts for Metro One LPSG
Frank was previously the Vice President of Business Development, and has been a part of the Metro One team since 2004. He started as a Director Store Detective & Investigations Division and quickly worked his way up to hold such roles as National Account Director, Sr Director Retail Operations and VP of Retail Division. Frank also worked in retail as an RLPM for Toys R Us, Corporate Manager of AP for Caldor Inc., and LPS for The Home Depot. He earned his Bachelors of Science in Criminal Justice from Sacred Heart University. Congratulations, Frank!

Submit Your New Corporate Hires/Promotions or New Position

Robbery Rates in C-Stores & Gas/Service Stations Up

The Federal Bureau of Investigation today released the 2017 edition of its Crime in the United States (CIUS) report, a part of the FBI's Uniform Crime Reports (UCR).

The report, which covers January-December 2017, reflects that after two consecutive, historic increases in violent crime, in the first year of the Trump Administration the nationwide violent crime rate began to decline.

The report estimates that the nationwide violent crime rate decreased by approximately one percent in 2017, while the nationwide homicide rate decreased by nearly one and a half percent.

The report also adjusts and corrects numbers for 2016, showing that the nationwide homicide rate actually increased by 8.8 percent (as opposed to 7.9 percent, as previously reported) in 2016.

In 2017, the rate of rapes increased by 2.2 percent, while the aggravated assault rate increased by 0.3 percent and the robbery rate decreased by 4.7 percent.

Aggravated assaults were 65 percent of violent crimes reported to law enforcement in 2017, while robberies and rapes were 25.6 percent and 8 percent, respectively. Murder accounted for 1.4 percent of violent crimes reported to law enforcement in 2017.

Retail specific robbery rates increased 5.6% in convenience stores and 3.3% in gas or service stations. Which were the two highest increases across all other violent crimes. justice.gov

Read the full FBI report here.

Special Note: The D&D Daily's 2018 Mid-Year Robbery Report, based on publicly reported information, showed robberies in the first half of the year up 9.5% over the same period in 2016. C-stores and gas stations accounted for roughly half of all reported robberies and burglaries.

Data By Crime Type Number of
in 2017
from 2016


Robbery Total 280,507 -4.3 100.0 $1,373
Commercial house 43,445 +0.1 15.5 1,284
Gas or service station 8,402 +3.3 3.0 1,087
Convenience store 18,416 +5.6 6.6 957
Burglary Total 1,250,983 -7.4 100.0 $2,416
Nonresidence (store, office, etc.) 409,700 +1.2 32.8 2,514
   Nonresidence Night 179,859 +1.9 14.4 2,337
   Nonresidence Day 140,921 +0.5 11.3 2,211
   Nonresidence Unknown 88,920 -4.3 7.1 3,353
Shoplifting 1,021,226 -3.9 20.8 $260

More Data:
Violent Crime | Property Crime | Robbery | Burglary | Larceny Theft | Cargo Theft

The FBI's Uniform Crime Reporting (UCR) Program
The Uniform Crime Reporting (UCR) Program's primary objective is to generate reliable information for use in law enforcement administration, operation, and management; over the years, however, the data have become one of the country's leading social indicators. The program has been the starting place for law enforcement executives, students of criminal justice, researchers, members of the media, and the public at large seeking information on crime in the nation.

Today, four annual publications are produced from data received from more than 18,000 city, university and college, county, state, tribal, and federal law enforcement agencies voluntarily participating in the program. The crime data are submitted either through a state UCR program or directly to the FBI's UCR Program. fbi.gov

Editor's Note: As a voluntary program that in many reported cases is not funded by a number of cities or counties, the findings are somewhat impacted. As some agencies don't use the same categorizations and a number don't have the resources to submit any data. Certainly many do and this represents the best and only data available for use. Obviously it has its limitations as it is not geared for the retail industry.

It's also limited by what and how the various agencies collect, categorize and report their data. Which is where the biggest problem lies. As there is no unified reporting or collections standards for the law enforcement community itself. With some agencies defining and categorizing various crimes differently.


The Future of Fraud and Identity Management Revealed
at Digital Identity Summit 2018

ThreatMetrix®, A LexisNexis® Risk Solutions Company, today shared the most valuable take-aways from the Digital Identity Summit 2018, which took place Sept. 12-14 in Los Angeles.

The 2018 Digital Identity Summit series theme was "The Power to Predict," which encouraged all involved to explore digital identity's ability to help businesses both understand, and more importantly, anticipate, the actions and intentions of every individual they transact with, to increase security and drive growth.

Renowned tech journalist Kara Swisher of Recode set the stage with a keynote presentation that pulled no punches on top tech trends that the audience should be aware of - and beware of. She noted that life as we know it will fundamentally change over the coming decade due to the rise of machine learning, robotics and automation, as well as the shift to self-driving cars. As a result, she predicted an unprecedented assault on personal privacy.

The speaking program also featured identity experts from across North America, Europe and Latin America, including executives from eBay, PwC, JPMorgan Chase, Interac, Afterpay, Lloyds Banking Group, Banco de Bogota, Target, Best Buy and Worldpay.

Executives from the event's founding sponsors, ThreatMetrix, took the stage alongside LexisNexis Risk Solutions to share their vision to facilitate universal fraud and identity management as a result of their newly combined organization.

Now in its eighth year, the Digital Identity Summit is part of a global series that delivers an unmatched combination of keynotes, technology deep-dives and extensive networking opportunities. Attendees leave with the latest and greatest thinking around fraud prevention, authentication and identity management, fully prepared to make more predictive and accurate risk and authentication decisions. businesswire.com

Department of Justice 'Public Safety Partnership' Grant Awards $10M to Cities
Fighting Violent Crime - DOJ Funds 'Crime Gun Intelligence Centers'

The partnership delivers $10 million in grant awards to support various state, local and tribal law enforcement departments and agencies who battle violent crime. Tulsa was awarded $800,000 to fund ballistic technology and to improve investigative practices through Crime Gun Intelligence Centers. 

The Office of Justice Programs' Bureau of Justice Assistance, in partnership with the Bureau of Alcohol, Tobacco, Firearms, and Explosives, is awarding $5 million under the Local Law Enforcement Crime Gun Intelligence Center Integration Initiative to encourage local jurisdictions to use intelligence, technology and community engagement to identify unlawfully used firearms and to prosecute those who commit violent crimes.

Grant recipients include the PSP cities of Indianapolis, Indiana, $798,866; Memphis, Tennessee, $714,055; Tulsa, Oklahoma, $800,000 and Baton Rouge, Louisiana, $634,971. Other locations include Detroit, Michigan, $800,000; the Albuquerque, New Mexico, Police Department, $452,108, and the City/County of San Francisco, California, $800,000. The jurisdictions will use these awards to hire personnel to utilize the National Integrated Ballistic Information Network (NIBIN), to purchase technology required to operate a Crime Gun Intelligence Center and ammunition for ballistic tests of recovered weapons. justice.gov

CFO of Global Marketing & PR Firm - 'Racepoint Global' & 2nd Employer
Pleads Guilty to $3.8M Embezzlement - Invoicing His Shell Company

BOSTON - The former chief financial officer (CFO) of two Boston-area companies pleaded guilty today in federal court in Boston for embezzling millions of dollars from his former employers. 

Abell served as vice president of finance and later CFO of a global integrated marketing agency based in Boston. In that capacity, Abell oversaw all aspects of the company's finances and controlled all corporate bank accounts. Between 2006 and his departure in 2016, Abell embezzled over $3.8 million from his employer by writing company checks to Pinehurst Tax Associates - a firm Abell owned. However, Pinehurst did not provide any services to Abell's employer. Rather, Abell used Pinehurst as a shell company through which he channeled embezzled funds to personal bank accounts.   

In order to avoid detection, Abell created fake profiles for Pinehurst within his employer's internal vendor database and attributed all the fraudulent payments to Pinehurst as "Professional Services" in the financial accounting system. Abell also filed false personal tax returns with the IRS, which failed to report the millions he obtained through Pinehurst.

In late 2016, after he was terminated from the marketing and public relations firm, Abell was hired as CFO of a Boston-based consulting and investment banking firm, where he continued his scheme and embezzled over $140,000justice.gov

Racepoint Global, with offices around the world represents such well known companies as New Balance, Glidden, Olympic, and Samsung consumer goods, to mention a few. bostonglobe.com

Time's Up at Sears
With Blood in the Water, The Shark is Circling, And Sharks Eat Their Own
Sears C.E.O. Lampert Sounds Alarm on Bankruptcy Risk

Time is running out for Sears, the retailer's largest investor and chief executive warned on Monday. A debt payment of $134 million is due on Oct. 15.

With the company facing a large loan payment due next month, Edward Lampert, who serves as both Sears's chief executive and its most influential shareholder and lender, said it needed to drastically restructure its debts to avoid "alternatives." Those alternatives include bankruptcy.

Mr. Lampert's hedge fund, ESL Investments, has proposed a series of deals that would reduce the retailer's $5.6 billion debt load. They include selling off many of its remaining stores and asking lenders to exchange their loans for equity stakes in the beleaguered company.

Lampert, who is the retailer's chairman and chief executive, disclosed in the filing that he wants to acquire more real estate from the failing retailer as well as the home services unit (80M) in addition to the Kenmore brand ($400M) - both of which he offered to buy earlier this summer - in an effort to reduce Sears' debt by 78 percent to $1.2 billion.

"Sears must act immediately to have sufficient runway to continue its transformation," ESL said in its filing on Monday.

In his biggest deal, three years ago, he and other investors formed a real estate company called Seritage and paid $2.7 billion for about 235 Sears stores, including many in prime locations. Many of those are being turned into upscale offices, condominiums and restaurants, an investment that has been a boon for Mr. Lampert and other Seritage investors.  nytimes.com nypost.com

Starbucks Shakeup With Job Cuts Coming
Starbucks Plans 'Significant Changes' to Company's Structure

Starbucks Corp. is planning an organizational shake-up, including corporate layoffs that will start at top levels, as the coffee chain tries to reverse stagnant sales and rekindle investors' interest.

"We must increase the velocity of innovation that is relevant to our customers, inspires our partners, and is meaningful to our business," Chief Executive Officer Kevin Johnson said in a memo to employees viewed by Bloomberg News. "To accomplish this, we are going to make some significant changes to how we work as leaders in all areas of the company."

The leadership and organizational changes will begin this week and carry on into November, Johnson said.

The coffee behemoth is fighting back against fast-growing regional chains as demand wanes for its signature Frappuccinos. To counter this, Starbucks wants to speed the arrival of new menu items at its more than 28,000 cafes and 10,000 U.S. employees. It's also pushing innovation in other areas including automating its back-of-store inventory system to reduce waste and let staff spend more time with customers.

In July comparable sales increased just 1% in its latest quarter -- far short of the rapid growth to which investors have become accustomed.

"We have opportunities to better prioritize and move faster," Johnson said. "We must knock down the barriers in our decision making." bloomberg.com

Neiman Marcus lender says retailer potentially defaulted on debt
A debtholder of Neiman Marcus blasted the department store retailer over the transfer of its MyTheresa e-commerce business, which Neiman disclosed - but did not fully elaborate on - last week. A Neiman spokesperson did not immediately respond to request for comment. Marble Ridge also said it believed that Neiman was insolvent when the transactions around MyTheresa were made "or was rendered insolvent thereby," and also alleged that the asset transfer "has all the hallmarks of an intentional or constructive fraudulent transfer." retaildive.com

Lowe's Ellison's New Challenge & Focus - Closing the Gap With Home Depot
With Home Depot being the #1 choice for the Contractors of America, you can expect a plan of attack to be launched shortly from Ellison's team, now that he's gathering them.

For years Lowe's has been focused on the women of the household with deeper home products and thin lumber and contractors product lines. That will change shortly as it's the only direction they can take to close the $32 billion in shortfall in sales, with Home Depot closing 2017 with $100,904 billion and Lowe's closing at $68,619 billion in net sales.

That's a huge gap and they'll have to make a huge dent in an entire market (ie. contractors) to even get close. With 2,152 home improvement and hardware stores, Lowe's faces Home Depot's 1,980 U.S. stores, 182 Canadian stores, and 122 Mexico stores. So they're almost neck and neck in store count. So it isn't opening new stores or markets for Lowe's it's all about stealing existing market share that's been conditioned over years to shop Home Depot. Good Luck to the new team. You've got one big challenge in front of you and it will be interesting to watch. Just a thought -Gus Downing

In Pew survey, women fare better on most leadership traits
Honest - Ethical - Safe - Respectful Women Fared Better

The Washington Post's Philip Bump examined its look at the "density" of women in leadership roles, with university presidents having the most women (a whopping 30 percent) and chief executive jobs having the fewest (just 5 percent).

But the Pew survey also looks at another interesting disconnect. It examined the leadership skills people believe women bring to the job - and the results are both strikingly familiar and somewhat more favorable to women.

Many respondents to the survey (43 percent) said men and women have basically similar leadership styles. And among the 57 percent who said men and women have basically different styles, most said neither is better: 62 percent expressed no preference for either style.

But do a deep dive into the leadership attributes queried in the Pew survey, and women fared slightly better on almost all of them. Of the nine leadership qualities listed for political leaders, men fared better than women on only one (being willing to take risks); men and women were equally favored on working well under pressure. And of the 12 traits listed for business leaders, women fared better on all but three (risk-taking, being persuasive and making profitable deals). (The Pew survey is not clear in its write-up on how the list of traits was selected.)

Thirty-one percent said women were better at being honest and ethical - a leadership trait 91 percent said was essential for political leadership jobs - while 4 percent said men were better. Forty-two percent said women were better at working out compromises, compared with 8 percent who favored men.

Meanwhile, 89 percent said creating a safe and respectful workplace was an essential quality for business leaders, and respondents favored women by far - with 43 percent saying women were better at this trait and 5 percent saying men were. Some differences were even bigger but were seen as less essential. Fifty-nine percent said women were better at being compassionate and empathetic, compared with 4 percent favoring men, but only 58 percent said it was a critical trait. Other differences were smaller: 84 percent said providing good pay and benefits was an essential quality; 28 percent said women were better at this trait, while 5 percent favored men. Read more here  washingtonpost.com

Views on Women in Leadership
Many Americans perceive women to exhibit better leadership traits in a new Pew survey. Also: Consult this to-do list after attending a conference.

A recent Pew survey examines leadership skills in both politics and business and how they intersect with gender, and some of the findings may be a bit surprising.

Even though men hold the majority of leadership positions in politics and business, the 4,587 survey respondents said that women fare better on many skills. associationsnow.com

It's time to be prepared. Join IAI and Get Your #MeToo Toolkit
Investigations today go beyond just theft. Investigators need to be prepared to help prevent, as well as investigate the seriousness and sensitivity of #MeToo incidents and other critical issues (or cases) within your organization. No matter what role you're in: loss prevention, human resources, risk management or fraud, you must be ready. IAI is your resource to fully prepare and equip you with the necessary tools to meet the challenges associated with sensitive investigations.

Join IAI to access your toolkit today:
Toolkit resources include topics related to misplaced humor, sexual harassment, workplace violence, interviewing complainants, victims and much more.

  ● Actionable video tips
  ● Specific rationalizations
  ● Discounts on classes across the country
  ● On-demand expert webinars
  ● Expert educational blogs
  ● Online training

Walmart sued over claim it discriminated against pregnant workers
Alyssa Gilliam and other pregnant workers at Walmart's Distribution Center #6025 in Menomonie, Wisconsin, were prevented from participating in the company's light-duty program, which is offered to workers with lifting restrictions. After failing to reach a pre-litigation settlement in its conciliation process, the U.S. Equal Employment Opportunity Commission (EEOC) filed a lawsuit on Sept. 20 in the U.S. District Court for the Western District of Wisconsin.

The EEOC said it will seek full relief for the plaintiffs, including back pay and compensatory and punitive damages. The agency also seeks non-monetary measures to correct Walmart's future practices. retaildive.com

NRF to Recognize Levi Strauss & Co. President and CEO Chip Bergh as The Visionary 2019

Director of Loss Prevention & Security for GOAT removed from website

Director, Safety and Security for Check Into Cash removed from website

Michael Kors to rebrand after striking $2.12B Versace deal

Burger chain Sonic to be acquired by Arby's parent company in $2.3B deal

Seasons Kosher Supermarkets files for Chapter 11

AT&T set to open retail store, cafe hybrid

Quarterly Results
Ascena Retail Group Q4 comp's up 4%, net sales up 6.5%, full year net sales down 1%

12th Annual New England LP Expo Brings Together Over 180 LP, Law Enforcement, Vendor Professionals

On Thursday, September 13th, the retail associations from across New England led by the Retailers Association of Massachusetts Loss Prevention Committee hosted its 12th annual conference at the DCU Center in Worcester MA.

This year's event brought together 181 Loss Prevention, Law Enforcement and Vendor professionals to discuss trends in Analytics, Organized Retail Crime, Emerging Fraud Trends and local regulatory changes. Bob Moraca, Vice President of Loss Prevention for the National Retail Federation kicked off the event with a "state of the union", giving great perspective on our industry, where it stands and where it's headed.

Detective Mark Solomon from Greenwich CT police department appeared for his second time at our conference giving an update on skimming and fraud trends he is seeing. Shanon LaCorte, Assistant Deputy Attorney General, Organized Crime Task Force, New York State Office of the Attorney General gave an overview of Operation Sticky Fingers and the investigative steps taken to close a significant ORC case. Read more here


Brendan Fitzgerald presenting Kevin Plante with the "Distinguished Service Award"


Ryan Kearney presenting Ken Spurling of Sephora with the "Loss Prevention Person of the Year" Award

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality



Ethics, Transparency, and Statutes in Civil Recovery

By Stuart Levine, CFI, CFCI
CEO at The Zellman Group

Retail Civil Recovery has been used by retailers in the US since 1987. It has brought over one billion dollars back to retailers. When properly run within local, state, and federal guidelines, Civil Recovery can be risk adverse. Recently, many retailers have experienced a lack of transparency and ethics with their Civil Recovery providers. Several are now subjected to Federal lawsuits or have not received the recovery dollars owed them. These situations are a symptom of rouge service providers who failed to follow Federal TCPA (Telephone Consumer Protection Act) or did not put ethics and transparency first. In any retailer/service provider relationship, ethics are non-negotiable and must always be unyielding.

Each State has clearly defined statutes that outline recovery amounts, special language required, juvenile guidelines, and delivery instructions. Many of these statutes have been challenged in the local, state, and federal courts. In each case the statutes have withstood the challenge. Brick and mortar retailers continue to experience budgetary restrictions. Civil Recovery has proven to bring dollars back into the business. Don't discontinue your Civil Recovery program, simply hold your provider to a higher standard.




Introducing the NEW Tick-R-Tape Tag

A Truly Universal Package Tag

For Big Packages - Small Packages - Soft Packages

Click here to watch a video demonstration of the Tick-R-Tape Tag in action!

The patent pending Tick-R-Tape Tag is smart, versatile, sustainable, and economical, with potentially unlimited life, disposable bases, and there is no need to replace adhesives.

Without our exclusive 2-in-1 handheld decoder, unauthorized detachers set off the alarm. There is no need for different bases, because of the all-in-one Smart Base. It let's you know that 1, 2, or all 3 connections have been made with audible and visual indicators, when arming.

The Tick-R-Tape Tag is small and sleek, alarms at 95+ decibels, and self-alarms passing through EAS pedestals! Up to 5-way alarming!  Learn More Here

This is truly the next step in the evolution of the Smart Tag.
Accepting Orders NOW!


Wendy's faces lawsuit for unlawfully collecting employee fingerprints
Violates Illinois' biometric privacy law - the strongest in the U.S.

A class-action lawsuit has been filed in Illinois against fast food restaurant chain Wendy's accusing the company of breaking state laws in regards to the way it stores and handles employee fingerprints.

The lawsuit was filed on September 11, in a Cook County court, according to a copy of the complaint obtained by ZDNet.

The complaint is centered around Wendy's practice of using biometric clocks that scan employees' fingerprints when they arrive at work, when they leave, and when they use the Point-Of-Sale and cash register systems.

Plaintiffs, represented by former Wendy's employees Martinique Owens and Amelia Garcia, claim that Wendy's breaks state law --the Illinois Biometric Information Privacy Act (BIPA)-- because the company does not make employees aware of how the company handles their data. zdnet.com

32 Million Shoppers to Use In-Store Scan & Go Apps by 2023
'Just Walk Out' Shopping & Other Smart Checkout Tech to Reach Over $45B Transactions by 2023, As Retailers Strive to Eliminate Lines

A new report from Juniper Research forecasts that retail spend at frictionless payment stores like Amazon Go will grow from an estimated $253 million in 2018 to over $45 billion by 2023. Juniper expects most of these transactions to be in convenience and general stores, with an average transaction value around $30 per visit throughout the forecast period.

For more insights into the future of stores and how physical retailers are competing with eCommerce, download our free whitepaper: Future Stores & the Retailers Building Them.

The new report, Future In-Store Retail Technologies: Adoption, Implementation & Strategy 2018-2023, also found that self-scanning apps, an alternative to 'Just Walk Out' technologies, will be used by over 32 million shoppers by 2023; driving higher engagement. businesswire.com

Blockchain & Food Safety
Walmart's Veggie-Tracking B.L.T.: Blockchain Lettuce Technology

The giant retailer will begin requiring lettuce and spinach suppliers to contribute to a blockchain database that can rapidly pinpoint contamination.

Walmart says it now has a better system for pinpointing which batches of leafy green vegetables might be contaminated. After a two-year pilot project, the retailer announced on Monday that it would be using a blockchain, the type of database technology behind Bitcoin, to keep track of every bag of spinach and head of lettuce.

By this time next year, more than 100 farms that supply Walmart with leafy green vegetables will be required to input detailed information about their food into a blockchain database developed by I.B.M. for Walmart and several other retailers exploring similar moves. nytimes.com

New law would give federal gov. right to shoot down private drones inside U.S.
The federal government may soon have the authority to shoot down private commercial drones flying inside the U.S. The 1,200-page FAA Reauthorization Bill posted by the House early Saturday morning includes a section titled "Preventing Emerging Threats" that would give the Department of Homeland Security and FBI the right to track and down drones that they deem a "credible threat" to a "covered facility or asset." nbcnews.com

Statement by Attorney General Sessions Supporting Proposed Legislation to Counter Unmanned Aircraft Systems

Study: 7.7 million standalone and all-in-one networked/IP cameras will be sold in the U.S. in 2018, with $889 million in revenues


How to Set a Quick Follow up Reminder in Microsoft Outlook

While in Outlook you can select an email that you would like to be reminded about. All you need to do is drag and drop the email into your calendar icon. A meeting will appear with your email and its attachments. Then you just set a date for your reminder. It's a super-easy way to help you manage your time.


Is Using AI for Fraud Protection Keeping Your Online Stores Safe?
Fighting fraud is a time-consuming task and most online retailers need help with it. Ecommerce platforms are stepping up to assist their merchants with AI-driven solutions, but do these AI-only tools provide enough fraud protection? Here are some factors to consider before opting in to a platform-provided fraud screening program.

Does the program prevent false-positive declines?
If the platform's AI automatically declines flagged orders, that could end up costing you more money than it saves. That's because some of those orders will be from good customers whose behavior overlaps with that of fraudsters: ordering from multiple devices in different cities or even countries, making high-value purchases and requesting rush shipping, and sending purchases to addresses in multiple locations.

This is why AI works best when it's paired with human analysis to verify flagged orders, contact customers if necessary, and separate the good customers from fraud, rather than simply kicking all flagged orders out of the system.

How well are you protected against new types of fraud attacks?
AI excels at spotting known fraud indicators, but when new types of fraud arise that don't match the AI's parameters for flagging an order, they will simply pass through the system and be approved. Only when humans realize there's a new type of fraud and give that information to the AI engine will the AI be able to detect those new indicators.

A more comprehensive approach includes proactive input from fraud analysts to narrow or eliminate the gap between the rise of new fraud and the system's ability to screen for it. Screening every order-not just the ones that raise flags-is also required to build the most accurate and up-to-date dataset possible for the AI engine to use.

Is the chargeback protection comprehensive?
Some e-commerce platforms offer chargeback protection as part of their fraud-screening programs to spare merchants the cost of charged back orders and the related fees (which typically cost about $25 but can cost more, depending on the processor and their fee structure). This protection can be a great benefit, as long as you understand exactly what's covered before you opt in and what the practical limitations are.

The most effective anti-fraud programs are multi-layered and comprehensive enough to protect your business from false declines, lost customers, friendly fraud, and new types of fraud as well as known fraud methods. AI can be a powerful fraud-fighting tool, but it's most effective when used as one tool among many. multichannelmerchant.com

Amazon opening 1 million-sq-ft. fulfillment center in Stockton, CA
Amazon also operates fulfillment facilities in Central and Northern California, including in Fresno, Newark, Patterson, Sacramento, Tracy and Vacaville. Since entering California six years ago, Amazon has invested over $19 billion in the state, including investments in infrastructure and employee compensation. chainstoreage.com

Try-Before-You-Buy, eCommerce Style

Lease-To-Own Services Make A Comeback With Overstock.com



It's Not Too Late!
Register for the 2018 CLEAR Conference

October 8-11 in Myrtle Beach, SC

This year's CLEAR Conference promises to be the best ever! We have an outstanding line-up of speakers and topics, including a presentation by the Orlando Police Department on the lessons learned from the Pulse Nightclub Active Shooter Incident.

Other sessions to be presented at this year's conference include
ORC Case Building/Trends/Resources/Tools with Patrick Fairley, Home Depot; Advancements in Credit Card Fraud/Identity Theft - D&D Daily ORC Statistics with Gus Downing, D&D Daily; Product Diversion - The Cycle and Flow of Large Scale Product Theft with Tony Sheppard, CVS.

There's still some room available at the Crown Reef Beach Resort! They've also extended the conference room rate!

The CLEAR Team hopes you can join us! Take a look at the agenda! Register now at: www.clearusa.org

Blackwood, NJ Husband, wife shoplifted $8,000 in clothes to ship to Mexico
A husband and wife tried to leave Gloucester Premium Outlets Saturday with their two young children and more than $8,000 in stolen merchandise stashed in bags and a stroller, according to township police. Instead of heading back home to New York City, the two suspects were arrested as they loaded their vehicle with the goods, after security guards alerted local police on foot patrol at the shopping center. Jose Morales-Marquez and Pilar Pineda-Sanchez told police they planned to ship the merchandise to Mexico for resale. They were both charged with shoplifting, leading an organized retail theft enterprise, and endangering the welfare of children. courierpostonline.com

Houston, TX: Stolen and Cloned Credit Cards used by Fuel Thieves to steal thousands in fuel, 2 Arrested
Police say two men were caught stealing more than a thousand gallons of fuel using stolen credit card numbers at a southeast Houston gas station. Undercover Police Officers worked with retailers to track the thieves movements, waiting for right time to take the suspects down. The thieves had a sophisticated box truck with several extra fuel tanks enabling them to steal thousands of gallons of fuel. khou.com

Millcreek Township, PA: Police need help identifying this suspect, believed to be tied to over $2,000 Victoria's Secret theft
Millcreek Township Police are looking for the following suspect, believed to be involved in a retail theft from Victoria's Secret. Police say after reviewing the footage below, that the suspect took items and placed them into the bags he was carrying. They say he took around 20 pairs of athletic pants and 30 sport t-shirts, totaling more than $2,000. yourerie.com

Corbin, KY: Woman accused of engaging in $1,500 organized crime,
shoplifting at Belk with sisters

Corbin Police arrested a woman after she allegedly shoplifted from Belk with the help of her two sisters. Saturday, a Belk loss prevention agent saw three women loading a buggy with clothing. The agent told police the woman bagged the clothing and then made a run for the front door. The loss prevention agent said he tried to stop all three, but two of the women got past him. He was able to stop the third woman by tackling her. A magnet used to remove tags from merchandise was apparently found in the woman's pocket. The stolen merchandise recovered consisted of Nike and Polo items, valued at $1,572. Erica faces charges of second-degree robbery and engaging in organized crime. wymt.com

Webster, TX: Carter's store victim of Strong Armed Robbery/Grab & Run; 11th incident reported this year
Police are trying to identify two young men caught on camera in a strong arm robbery at a children's store in Webster. Surveillance video shows the two suspects, possibly juveniles, casually enter the Carter's store at 1257 W. Bay Area Blvd. At first, they look like shoppers and grab shopping baskets. Soon, the assailants try to run out with two bags of merchandise. The store manager was able to grab one of them. This Carter's store has had 11 cases of shoplifting since January, according to police. This was the first strong arm robbery. They got away with $100 worth of clothing. abc13.com

Waynesville, NC: Help police identify duo accused of stealing $500 in jewelry from Belk, pulling knife on worker

Glen Rock, NJ: Husband And Wife Duo Get Caught Shoplifting; thousands of dollars in CVS merchandise recovered

Highland Park, IL: Target reports theft of $1,900 of Vacuum cleaners

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Shootings & Deaths

Peoria, AZ: Officer Involved Shooting outside Walmart; Shoplifter fires at Police
A man suspected of shoplifting at a Peoria Walmart on Monday evening was shot by police officers moments after walking out of the store, officials said. The shooting occurred around 6 p.m., outside the Walmart store near 79th and Peoria avenues, said Officer Brandon Sheffert, a Peoria police spokesman.

Two officers responded to a report of a shoplifter, he said. As the officers were driving toward a store entrance, a man fitting the suspect's description was spotted, Sheffert said. As police began to exit their car and approach him, he pulled a gun from the back of his waistband and fired at the officers, Sheffert said. Both officers responded by shooting the man, who was wounded, he said.

Neither officer was injured and nobody else in the area was hurt. The suspect, described only as a 20-year-old man, was taken to a hospital with life-threatening injuries, Sheffert said. No further information on his condition was available. azcentral.com

Los Angeles, CA: 2 Robbery Suspects in Custody, 1 Injured After Deputy-Involved Shooting in Compton
The incident began with a report of a robbery at a convenience store in the area of Rosecrans and Wilmington avenues. Two detectives who were in an unmarked car in the area heard the robbery call and responded, sheriff's Lt. Rodney Moore said. The detectives located the suspect vehicle as it left the location, began following it and requested backup. Then, shortly before 9:30 a.m., the suspects stopped their vehicle on West Spruce Street, prompting the detectives to do the same with their car. "Both suspects exited the vehicle -- appears that the driver exited the vehicle with a firearm, at which time a deputy-involved shooting occurred," Moore said. ktla.com

Robberies, Thefts & Incidents

Memphis, TN: Police release photo of suspect in Target pharmacy robbery
Memphis police now have very clear photos of the man they say robbed a Target pharmacy over the weekend. Officers say the man seen in the photos went into the store on Colonial, jumped over the counter and pulled a gun. wmcactionnews5.com

Oklahoma City, OK: Man arrested after chasing Walmart associate with knives after being caught attempting to shoplift
The Oklahoma City Police reports that Edgar Munoz was arrested on a complaint of assault with a dangerous weapon. Officers were called to Walmart Supercenter ,a loss prevention officer at the store met with police and said that he had observed a man attempting to steal a watch in the store. The employee approached Munoz and told him to leave the watch alone and exit the store. Munoz was then walked out of the store. As he was walking away in the parking lot, he reportedly turned back towards the employee, brandished two knives and ran straight at the man. The employee ran into the store and was followed by Munoz. Shortly after, Munoz walked out of the store. okcfox.com

Bergen County, NJ: Five Caught, One Sought In Thefts Of $300,000 In Checks From North Jersey Mailboxes

Snohomish County, WA: Vulnerable small businesses targeted in 20-plus break-ins

Champaign, IL: Police search for suspect in multiple burglaries; stole employee's personal belongings at Shoe Carnival, PetSmart, Express, and Guitar Center

New Orleans, LA: NOPD arrests man linked to string of New Orleans East business robberies

New Lenox, IL: Not All Retail Thieves Get Away In New Lenox

Huntington Station, NY: Woman Bites Macy's Employee After Stealing Clothes

Volusia County, FL: Man attempting to burglarize store gets stuck on roof

Sentencings, Indictments & Charges

Update: Owing Mills, MD: Five charged after failed robbery leads to shooting inside Owings Mills Target
Baltimore County police said five people have been charged for their part in a shooting inside a Target in Owings Mills in March following a lengthy investigation. Officials said surveillance video shows one person shooting toward two other people inside the Target cafe on Reisterstown Road around 5:40 p.m. on March 12 after a fight started. Detectives said the incident stemmed from an intended robbery following a planned meet for a sale set up on the OfferUp app. wbaltv.com

Northumberland County, PA: Judge gives a man 15 days in jail after learning he was 'high' at sentencing for retail theft


Auto Parts - Rockford, IL - Burglary
Boost Mobile - Harrisburg, PA - Burglary
Carter's - Webster, TX - Robbery
C-Store - Eugene, OR - Robbery
C-Store - Volusia County, FL - Burglary
C-Store - Sabine Parish, LA - Burglary
C-Store - Los Angeles, CA - Armed Robbery/Suspect shot
C-Store - Lowndes County, MS - Armed Robbery
C- Store - Nashville, TN - Armed Robbery
Cellphone store - Benton Harbor, MI - Armed Robbery
Coin Shop - Weyers Cave, VA - Burglary
Dollar General - Abilene, TX - Robbery
Dollar General - Whitley County, KY - Armed Robbery
Grocery - Eugene, OR - Robbery
Gun Store - Lakeville, MN - Burglary
Metro PCS - Houston, TX - Burglary
Nail Salon - Mill Creek, WA - Burglary
Restaurant - Concord, NC - Armed Robbery
Speedway - Concord, NC - Armed Robbery
Subway - Upper Darby, PA - Robbery


Daily Totals:
12 robberies
8 burglaries
1 shooting
0 killings






None to report

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Featured Job Spotlights


Director Loss Prevention
Irvine, CA

The Director of Loss Prevention at Tillys builds and implements policies, programs, and procedures that control risk, reduce shrink and protect the employees and assets. The director is responsible for leading and developing LP team members in the corporate, retail, and distribution centers...
Vice President, Chief Information Security Officer
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The Chief Information Security Officer (CISO) is the GameStop executive responsible for leading our global information security organization and will have officer level fiduciary responsibility...

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Oversees and directs all Asset Protection related functions for a Corporate Office, multi-state distribution centers and large retail store network. Responsible for enterprise direction and strategy as it pertains to Asset Protection with a goal of minimizing shrink, reducing loss and maximizing security and associate safety...
Vice President, Loss Prevention
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This pyramid head position is responsible for developing and leading this company's shrinkage reduction efforts and integrating these efforts throughout the entire organization...

Project Coordinator (LP Technology)
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Provides support for all types of LP technology installation projects, (e.g. new stores, upgrades, remodels, maintenance/repair, etc.). Serves as the point of contact on all projects as assigned, interfacing with vendors, field management, and various corporate teams...

Project Lead (LP Technology)
Dublin, CA

The Lead, Project Coordinator facilitates the development, implementation, and ongoing execution of multiple Loss Prevention technology projects, programs and systems. This is accomplished by leading projects from concept to completion, acting as a subject matter expert, and working effectively with internal partners (i.e. Store Operations, Store Planning, IT, HR, Logistics, Purchasing, etc.) and external resources (i.e. vendors, service providers, etc.) to drive results, and monitoring to ensure all projects meet scope, timeline, and budget needs...

Regional Asset Protection Manager
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The Regional Asset Protection Manager will lead their region in Shrink Reduction, Asset Protection and Safety efforts through an in-depth understanding of the overall business, effective partnerships and by directing the region with integrity and professionalism...

Loss Prevention Market Specialist
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To monitor store locations to detect, investigate and resolve internal and external situations and circumstances that could lead to or result in losses to the company. All actions and conduct within the scope of the position must be performed according to performance standards set by Burke's policies, procedures and Code of Ethics...

Loss Prevention/Asset Protection Investigator
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Responsibilities will include but are not limited to:
● Protect the assets of the store as well as the associates and visitors.
● Maintain surveillance of the store via CCTV and conduct physical inspections including perimeter checks...

Asset Protection Analyst
Norcross, GA

AP Analyst based in Norcross, GA reporting to the Director of Asset Protection. This high-visibility role will be responsible for business-wide security administration, multiple fraud detection programs and functional communication...

Regional Loss Prevention Manager
Sacramento, CA
● Develops and implements shrink reduction strategies and action plans for their coverage region and for individual stores as needed
● Creates and conducts training sessions at the regional, district, and store level to educate and bring awareness to loss prevention and shrink related topics...

Regional Loss Prevention Manager
Atlanta, GA

● Develops and implements shrink reduction strategies and action plans for their coverage region and for individual stores as needed
● Creates and conducts training sessions at the regional, district, and store level to educate and bring awareness to loss prevention and shrink related topics...

Asset Protection District Manager
Chicago, IL

The Asset Protection District Manager will lead the District in shrink reduction and profit maximization efforts. The position will proactively seek to bring economic value to the company, promoting profitable sales and world class customer service while ensuring a safe place to work and shop...

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Your Team: 13 Types of People You Need, Improve Comradery,
Build a Team You Can Rely On


13 Types of People You Want On Your Team
No two people are bound to be exactly alike on a team. Everyone has a different mindset, personality, among others, but that's what makes a diverse team so successful. Here are some of the types of people you want to have on your team. Swiss Army Knife

How to Build a Great Team
Taking time to build a great team and culture that helps your team grow is one of the most essential responsibilities for a leader. When you place a high emphasis on the happiness and engagement of your team, you'll see greater success overall. Here's how: Lead by example

Improving Team Comradery: Six Approaches You Should Try
Sometimes your team will have trouble working together or seeing eye-to-eye, but don't let this problem get worse with time. Here are some great team building exercises you can use to build team spirit! Go Kart Racing

How to Build a High Performing Team You Can Rely On
Teaching your team how to do the work and insisting that it's done right can help them grow, develop their own skills and be proud of their own work. Here's how to help them achieve their goals and stay reliable. Reinforce and acknowledge




Surveys show that happiness at work significantly improves performance and productivity. It translates into higher energy levels, better reviews, faster promotions, higher wages, better health and overall a better environment. While it shouldn't be surprising it often times needs to be remembered. When fellow executives are unhappy for long periods or with their co-workers it needs to be addressed because productivity and overall team health will suffer. Attitudes are contagious and happier teams produce more and have better results. Is your team happy?

Just a Thought,
Gus Downing


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