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 10/9/18 LP, AP & IT Security's #1 News Source d-ddaily.net






NCORCA Annual Symposium
Oct. 10

National Association of Bunco Investigators 2018 Conference
Oct. 17-18

Florida Law Enforcement Property Recovery Unit Annual Training Conference
Oct. 24-26

Q4 RAM LP Committee Meeting
Nov. 7th
BJ's Wholesale Inc Corp. Office - Westboro, MA

RLPSA Connect
Nov. 15

NRF Big Show
Jan. 13-15

ISCPO 2019 Conference
March 6-7

See More Events


How Reducing Theft Penalties Impacts Community Safety

Quick Take 8

ADT/Protection 1

Quick Take 7

Watch More Here



'18 National Retail Security Survey

2017 NRSS Survey

2016 NRSS Survey

2015 NRSS Survey





2018 GLPS - Group LP Selfies
Your Team - Your Pride - Our Industry
Building Industry Pride - One Team Selfie at a Time

Smart & Final "Gets LP Social"

Smart &  Final's Loss Prevention Team enjoys a pizza party during their October LP Team Meeting

Winner of D&D Daily's 'Group LP Selfie' Competition

Pictured from left to right: Al Hrubeniuk, Tim Humble, Alfred Schmidt, Annelies Manuel, Nicole Adame, Amanda Ruiz, Carlos Oveido, Joseph Hamori, Robert Puentes, Shawn Amarasinghe (holding the D&D Daily "selfie plaque"), Ronnie Rubalcaba, Jeff Mair, Frank Said, Darryl Dinson, Sarah Brown, Michael Mills, Steve Stone, Joel Elliot, Richard Romero

Not Pictured: Nicole Holton


Smart & Final's
Winning Photo!

Smart and Final Loss
Prevention Team

"Teamwork, Integrity,
Accountability, Respect, Growth"

The winning photo was submitted back in October 2017 by Al Hrubeniuk Director of Loss Prevention Services, Smart & Final.

Thanks again to the Smart & Final Loss Prevention Team for their participation!

Submit Your Group LP Selfie and Group Vendor Selfie Today!

'Live in Dallas at NRF Protect 2018'
The D&D Daily's Virtual NRF Protect Conference
Watch it Now & Experience NRF Protect

Reasons To Watch the LPNN's 'Live in Dallas at NRF Protect' Series
More Technology & Solutions Introduced Then Ever Before

Filmed and Live streamed on d-ddaily.net at this past NRF Protect shoot in Dallas, this 20+ episode series introduces more new technology, new solutions and new solution providers then ever before and quite frankly it makes all the sense in the world given the state of retail disruption and the digital push.

From ADT's new Datashield, cyber security solutions for the retail sector to Sensormatic's new InFuzion tags and Shrink Management as a Service (SMaaS). With Intellicheck's Retail ID authentication solutions stopping fraud before it happens, to Auror's new software designed to identify and prevent prolific offenders in real-time and Captis Intelligence's next generation in crime prevention systems. With Delta Lock's new smart Al technology offerings to OpenEye's innovative cloud-centric software solutions, and ControlTek's rapid paced retail developments of new asset protection offerings to Axis Communications continuing to revolutionize the way retail professionals work and increasing store safety, efficiency, and profitability.

These episodes offer you an opportunity to see all the new technology that's coming to market to help you develop and build a best in class LP/AP program designed with the latest technology available in the market.

LP/AP Sessions/Episodes

Couple that with over ten episodes of senior LP/AP executives and the NRF's senior leadership talking about the NRF's role and value, introducing the NRF's new cyber executive. With more hot topics ranging from the NRSS's industry shrink results and stats to the NRF's ORC effort, the impact of California's prop 47 on retail and the community - coming directly from a DA and an industry leading VP who are directly involved, to LP's industry evolution from one of the best out there, to handling sexual harassment in the retail world from one of the top women in the entire industry, to 'Serving the Military' and learning about how LP services the Army & Air Force's and the Coast Guards exchange services worldwide, and finally hearing from two senior LP executives on how retails digital transformation in this era of 'convergence' is forcing all LP/AP departments to Build a Culture of Adaptability and Resilience.

We at the Daily design these series to maximize the information, the impact, and the value for every retail viewer regardless of their discipline or area of expertise. Certainly focused on the LP/AP and even IT Security industry our objective is to give you the experience of attending the NRF Protect conference in a digital, condensed and on-demand vehicle. That allows you to see and learn from the executives that are committed to delivering the best for their company, their teams, and for this industry.

If you've missed a few, want to catch up, or just see a topic or solution you may be interested in at the moment - Take the time and visit www.d-ddaily/live-at-nrf-protect-2018

And if you have an idea for a future session let us know and we'll bring it to life for the whole industry to see! Let's make one and make an impact! Click here & email me directly. Gus Downing


Is it time for retailers to get political?
Companies Should Advocate For Reforming Criminal Justice System
More than half (60%) of Americans say businesses should stick to what they know and not get involved in cultural or political matters, according to their analysis of data from Morning Consult.

But some issues do require attention, according to that breakdown, which was emailed to Retail Dive. The vast majority (61%) of Americans say that a company should advocate for civil rights, for example, followed by "the rights of racial minorities" (57%), reforming the criminal justice system (54%), stricter gun control (44%) and gay rights (42%).

Other issues were too hot for most Americans, presenting danger for brands: Only 38% want to see brands wade into the rights of protestors kneeling during the national anthem, with similarly low results for brands supporting anti-choice abortion policies (36%) and Republican candidacies (35%).

Turbulent political times might seem like a good time to avoid controversial issues, but Americans aren't letting retailers and other businesses off so easy.

Global Strategy Group, which has tracked U.S. consumers' appetites for the mixing of business and politics earlier this year found a "marked increase in the number of consumers who are actively seeking out information about where companies stand on important social and political issues," according to their fifth annual "Business & Politics: Do They Mix?" report. A huge majority of Americans (81%) believe corporations should take action to address important issues facing society and only somewhat fewer (77%) think they actually have a responsibility to do so.

More than half (54%) of younger millennials surveyed by Accenture say that retailers have a responsibility to address diversity and 51% are more likely to shop at a retailer that demonstrates such awareness.

Similarly, Sprout Social found that nearly half (46%) of consumers want brands to be transparent about employment practices, 50% want visibility into business practices and 53% want to hear about company values. A much greater majority (89%) say a business can regain their trust if it admits to a mistake and is transparent about the steps it will take to address it, according to Sprout Social's report. retaildive.com

Boscov's taps Checkpoint System tech to boost sales, decrease shrink
Retailer Boscov's is using CableLok, a retail security system from Checkpoint, to drive sales while also reducing shrink in a number of its retail locations.

The largest family owned department store is aiming to discourage shoplifting while not impacting the sales environment or the customer experience when it comes to browsing expensive merchandise, according to a press release.

The technology features a flashing LED and alarm in a lanyard design and built for apparel retail needs. Boscov's is using it for high-end brand items including products from Michael Kors and Calvin Klein, according to the release.

Mike Conaway, director of risk management and loss prevention for Boscov's, said the new security approach is providing customers with increased access and has helped drive sales.

"The initial testing of CableLok was immediately successful because the system is easy to use, requires no maintenance and associates can be trained to use it in a manner of minutes," he said in the release. retailcustomerexperience.com

Trump Calls on Chicago to Embrace Stop-and-Frisk Policing
President Donald Trump drew an enthusiastic response from a law-and-order crowd Monday, advocating the use of "stop and frisk" policing and saying he has directed the Justice Department to work with local officials in Chicago to stem violence in the nation's third-largest city.

"The crime spree is a terrible blight on that city," he said at a convention of the International Association of Chiefs of Police.

Trump said he had ordered Attorney General Jeff Sessions to "immediately" go to Chicago and encouraged it to embrace the stop-and-frisk policing
method that was used in New York City until it was deemed unconstitutional because of its overwhelming impact on minority residents.

"Gotta be properly applied, but stop-and-frisk works," Trump said.

It was unclear exactly what the president had ordered of his attorney general. The White House and Justice Department didn't immediately respond to requests for comment. Trump traveled to Orlando with Deputy Attorney General Rod Rosenstein. nbcbayarea.com

Organized Crime & 'Consumer Entitlement' Driving Retail Return Fraud
$72 Billion in Total Return Fraud Last Year - Up 10.8%

How much will it be this year?
The National Retail Federation (NRF) found that merchandise returns climbed from 10.2% in 2015 to 11.3% last year, though Shopify Plus reports eCommerce returns are as high as 20%. NRF data also revealed that fraudulent returns - such as returns of stolen merchandise, wearing and then returning items, and use of counterfeit receipts - rose from 8.8% to 10.8%. Based on 2017 U.S. retail sales, those figures translate to over $573 billion in total returns and more than $90 billion online, resulting in $62 billion in retail return fraud and nearly $10 billion in eCommerce losses.

Monica Eaton-Cardone, a financial technology (FinTech) executive specializing in risk management and fraud prevention, notes that organized crime and consumer entitlement both contribute to rising return fraud.

U.S. retail sales grew 4.4% to nearly $5.1 trillion last year, while eCommerce sales soared 16% to $453.5 billion. Unfortunately, returns and fraud are also on the rise, surpassing any proportionate trend. Eaton-Cardone warns that this threat has doubled in the last year alone, diminishing sales gains and retail profitability.

According to the NRF, 68.3% of retailers had returns of stolen merchandise and 65.1% suffered employee-complicit return fraud; over half (54%) experienced returns from organized retail crime groups, and 39.7% reported that their customers engage in "wardrobing," or returning items after use.

Eaton-Cardone, says Amazon policies have helped fuel the recent proliferation of returns. By offering free shipping, fast delivery and frictionless - often free - returns, Amazon has raised consumer expectations and created a sense of entitlement. A Shopify Plus survey found that 89% of online shoppers take advantage of return policies and 41% buy items in multiple sizes or variations with the intent to return; in addition, 80% expect free returns and 71% say restocking fees will prevent them from purchasing. prweb.com


Stop by the Zellman Group's booth at this week's CLEAR Conference in Myrtle Beach

The Zellman Group is a sponsor and exhibitor at the CLEAR conference in Myrtle Beach, South Carolina. The Zellman Group is the nation's leading provider of Organized Retail Crime recovery.

Hurricane Michael Intensifies to Category 2
May Be Florida Panhandle's Strongest Landfall in 13 Years Wednesday

Hurricane Michael has strengthened to Category 2 intensity, and is forecast to strike the Florida Panhandle at least as strong as a Category 3 with dangerous storm surge flooding, destructive winds and flooding rainfall. Michael will also bring heavy rain and strong winds to other parts of the southeastern United States after it moves inland. weather.com

Home Depot Activates Hurricane Command Center For Hurricane Michael
(New Pictures)

Inside the Command Center, the company works around the clock to ensure it is supporting coastal communities, with combined efforts by the merchandising, supply chain and operations teams. So far, the company has sent 125 shipments of supplies to local stores, while our supply chain teams work to send more as long as roads remain safe. When the storm makes it unsafe for road travel, supply chain will stage trucks outside the impact area to move in quickly when the storm passes. Additionally, The Home Depot Foundation is partnering with the Red Cross and Operation Blessing, as well as disaster NGO partners, to preposition supplies for affected communities.

Click here to learn more about the Command Center and how the company responds in the wake of a disaster. homedepot.com

Vigilant Solutions Honors 3 Police Departments with Vigilant Communities Award
Vigilant Solutions - an AI and data analytics company that provides technology to public safety - today announced it awarded its Vigilant Communities Award at the International Association of Chiefs of Police (IACP) Conference in Orlando, Fla., to three law enforcement agencies: Brookhaven Police Department (BPD), Las Vegas Metropolitan Police Department (LVMPD) and New Jersey State Police (NJSP).

The Vigilant Communities Awards program recognizes law enforcement agencies for the exceptional use of artificial intelligence (AI) to prevent and solve crime. benzinga.com

UK's Tesco Former Top Two Execs Go On Trial (Retrial) For Fraud
in Overstating Profits

400-600 Buyers Falsified Records To Match Numbers
Two former Tesco senior managers have gone on trial accused over an alleged fraud that resulted in the company's profits being overstated by a quarter of a billion pounds.

Chris Bush, the former UK managing director, and John Scouler, the former UK food commercial director, were aware that income was being wrongly included in the supermarket chain's financial records to meet targets and make Tesco look financially healthier than it was. They were aware that this wrongly included income would result in Tesco's trading profit and share price being overstated."

Bush and Scouler were described as "generals", with those working below them referred to by the prosecutor Sasha Wass QC as "foot soldiers", who she said were "pressurised and coerced" into carrying out such a practice. The third executive Carl Rogberg is not well enough to stand trial.

Wass said that revelation had caused "shockwaves to run through the stock market", resulting in the company's shares plummeting by nearly 12% and wiping £2bn off the share value.

The jury heard that investigations had found that by September 2014 "400-600 of the buyers, almost everyone across Tesco, had been involved in falsifying their records by improperly recognising income". theguardian.com

ASIS Launches New APP Certification For New Security Professionals
Becoming an Associate Protection Professional (APP)

ASIS developed this certification program to provide the first "rung" on the security manager's career ladder. Earning the APP will show your colleagues and supervisor that you have mastered the four domains of this APP:

1. Security Fundamentals
2. Business Operations
3. Risk Management
4. Response Management

The exam covers tasks, knowledge, and skills in four primary domains that have been identified by experienced security professionals as required areas of competency in this field.

This certification is provided in addition to ASIS's established CPP, PCI and PSP designations, however is available to security professionals much earlier in their careers. Whereas the CPP (certified protection professional) requires a minimum of seven years relevant work experience, the APP will require one to four, depending on the candidate's educational qualifications (Master's or Bachelor's degree). The APP exam will be beta tested this December. asisonline.org

NOW Courier, Inc. is the latest to be ISCPO Carrier Certified
The International Supply Chain Protection Organization (ISCPO) is pleased to announce NOW Courier, INC. has been officially awarded the ISCPO Carrier Certified designation, as part of the ISCPO's Carrier Security Audit & Certification program.

NOW Courier, INC. has achieved full compliance with ISCPO Carrier Security Requirements, which includes a comprehensive due diligence process and analysis of various security standards necessary to ensure the integrity of goods flowing through the carriers and their clients' extended supply chain. iscpo.org

Jack in the Box offers live lie detector test on Instagram
"We are the first QSR to conduct a live lie detector test, so we're very excited about this. We want to take a fun, social media-first approach to focus on the trends of consumer habits and call into question if people are being real. We're in an age of questionable social media authenticity. We all know users use filters, for example, and we're going to play into that," Ingoldt said. forbes.com

The Lie Generator: Inside the Black Mirror World of Polygraph Job Screenings
The Most Extensive Study Ever on Polygraphs

Last week the technology burst into the news when Christine Blasey Ford, the woman who accuses Supreme Court nominee Brett Kavanaugh of sexually assaulting her as a teenager, said that she had taken a privately administered polygraph test to help bolster her account of the incident. "While not admissible in court, they're used by various governmental agencies and many people believe in their abilities," Douglas Wigdor, a former prosecutor who now represents victims in sexual harassment and sexual assault cases against high-profile men, told The Washington Post.

In one of the biggest surveys of law enforcement use of polygraph screening to date, WIRED filed more than 50 public-records requests with America's largest federal, state, and local law enforcement agencies, seeking to discover how they use the polygraph during hiring and what safeguards they have in place to prevent abuse. The results were erratic-and discouraging. A quarter failed to respond at all, and nearly half said they had no responsive documents- meaning they do not track the age, gender, race, or disability status of those undergoing examination.

But the results obtained offer a peek inside an outdated system that continues to influence who gets hired-and who doesn't-at some of the most important institutions in the United States. Inconsistent and skewed polygraph screening programs are undermining the very places that are designed to uphold the law-a failure that comes with personal costs.

The American Medical Association had come out against pre-employment screening in 1986, and in 1998 the Supreme Court also chipped in, saying that there was simply no scientific consensus that polygraph evidence is reliable. In 2004 the American Psychological Association said "the lie detector might be better called a fear detector," noting there was virtually no research validating its use in job screening.

In 1999 the Department of Energy asked the National Academies of Science to review the scientific evidence of the validity and reliability of polygraph examinations, particularly as used for screening.

While the 2003 National Academy of Science report removed the last vestiges of polygraphy's scientific credibility, researchers continue to track the technology's real-world use. A 2017 study at Walden University in Minneapolis found no relationship between preemployment polygraph exams and officers' propensity for future misconduct-a purported justification for administering polygraphs-nor any differences in attitude toward misconduct between officers who had or had not undergone such testing.

In short, the technology was judged to be pseudoscientific hokum. wired.com

Jobs Taken Down from Co. Websites
   Gymboree - Director, Inventory Control
   Guess - Director, Risk Management and Safety
   Nike - Senior Director - Nike Direct Retail Operations & Risk Control
   American Express - Dir-Global Security Operations Center
   DSW Inc. - Director, Loss Prevention

H&M & Klarna Partner to To Deliver Frictionless Checkout

The Return of ISIS: ISIS is plotting comeback by using its 30,000 terror fanatics like a MAFIA gang to raise $4M a year through drugs and car dealerships


Don't miss the Florida Retail Federation's
2018 LP Conference

Join retail loss prevention professionals, law enforcement, and industry solutions providers from all over the southeast for FRF's 2018 Loss Prevention Conference.

Hear from the best in the business, share information, and promote awareness on the latest issues associated with organized retail crime.

This year's conference includes sessions from Dave Thompson, CFI, Wicklander -Zulawski, Dan Fakkety, SE Grocers, Lt. Jim Ostojic & Sgt. Christopher Mason, Polk County Sheriff's Office, Anthony Gabino, CFI, Chico's FAS and more!

CFE, CFI and LPC Continuing Education Credits are anticipated for attendance

*Conference registration is complimentary for Law Enforcement*

For more information, and to register click here

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality





National Cybersecurity Awareness Month: Careers in Cybersecurity
October is National Cybersecurity Awareness Month, an annual campaign to raise awareness about cybersecurity. The month's themes educate students and professionals about cybersecurity attack methods, best practices, and preventive measures and are geared toward informing the next generation of cybersecurity professionals. It is critical that today's students graduate ready to enter the workforce and are open to learning more about the growing field of cybersecurity.

Editor's Note:
For all of you in IT Security contact your alma-mater or the closest college or university and see if you can speak to a class of students. Do your part for the retail cyber security community.

An eGuide From IDG
The Security Operations Platform: Automation, Orchestration and More

As the security automation and orchestration market matures, features like collaboration, event and case management, and reporting and metrics are growing in importance. Learn how burgeoning security operations platforms are finding a place in the modern securities operation center.

SA&O platforms enable users to orchestrate the vast array of security technologies in place at most companies into a "connective tissue" that works in unison to reduce risk and drive efficiency in the SOC.

As the name certainly suggests, automation and orchestration were foundational capabilities in SA&O platforms from the beginning. Most security teams have Standard Operating Procedures (SOPs) that they typically follow in response to a threat, and the SOPs are normally executed in a manual fashion. SA&O platforms invoke "digital playbooks" to automate SOPs at machine speed. Playbooks commonly align with the procedures representing the greatest pain points in a security operations center (SOC)-procedures that include extensive manual tasks and require working across multiple products. Playbook automation spans investigation, enrichment, containment and remediation; below are a few examples: Email address is required to download. idgcommunications.lookbookhq.com

'Keep AI From Turning to Evil Purposes'
Teach Your AI Well: A Potential New Bottleneck for Cybersecurity
Great discussion from numerous sources about applying & teaching Al & ML

Artificial intelligence (AI) holds the promise of easing the skills shortage in cybersecurity, but implementing AI may result in a talent gap of its own for the industry.

The shortage of qualified security analysts is an issue that the IT security industry has been dealing with for years. There is little question that technology tools - from better analytics engines, to increased automation, to artificial intelligence - are seen as methods for dealing with the shortage. But will the fact that artificial intelligence, like its human analog must be carefully trained, limit its ability to help the industry out of its expertise deficit?

Whether the technology is labeled artificial intelligence or machine learning, it is almost never a "one size fits all" proposition.

Every AI engine deployed in a real-world situation must be trained on environment-specific data, whether the AI is looking at a problem as narrowly defined as stopping phishing messages - or as broad as a generalized SIEM.

Training is the critical ingredient in AI, but is it also crucial for machine learning (ML) success? For that matter, is there a meaningful difference between AI and ML when it comes to their application in security?

"When people use 'AI' in cybersecurity, more often than not they are referring to the application of machine learning, either unsupervised or supervised, for various tasks."

Machine learning is where the engine is looking at a known set of data, and through analysis produces a predictable range of outcomes. Artificial intelligence, on the other hand, can produce outcomes that lie completely outside the range of predicted results because its techniques can go beyond those reachable through linear algorithms.

Whether your preferred term is AI or ML, training is as vital to success as the specifics of the engine, both to increase the chances of application success and to keep the AI from turning to evil purposes. darkreading.com

CEO Fraud: Barriers to Entry Falling, Security Firm Warns
Access to Valuable Business Email Accounts Starts at $150 on Black Market
Business email compromise isn't the most sophisticated kind of online fraud, but it's shockingly profitable. In July, the FBI estimated that global BEC losses over the last five years had reached at least $12.5 billion (see FBI: Global Business Email Compromise Losses Hit $12.5 Billion).

That's pretty effective for a scam that involves little more than attackers pretending to be a senior company official to trick employees into sending them money.

The BEC scam, aka CEO fraud, is so effective because it exploits trust, inattentiveness to detail and poor controls. By compromising email accounts within a company, attackers learn, for example, how invoices are paid and can seek to defraud victims based on intimate knowledge of how organizations pay their bills.

Security vendor Digital Shadows, which monitors cybercriminal forms and dark web sites, says in a new report that the barriers to getting into the BEC compromise game continue to fall. govinfosecurity.com

7 Steps to Start Your Risk Assessment
Risk assessment can be complex, but it's vital for making good decisions about IT security. Here are steps to start you down the path toward a meaningful risk assessment process.

How does an organization go about finding a better model and using it to figure out what their risk is? There are a number of options, from NIST SP 800-30 to a spreadsheet-based model that can be found from a wide variety of sources with a quick Google search to FAIR - Factor Analysis of Information Risk.

Large organizations will have teams dedicated to assessing and re-assessing risk on a regular basis. Small organizations may lack the team, but they will not lack the need to understand what risks IT faces and how those risks are reflected in the rest of the business units.

Start With a Common Language
Among the most important terms to be agreed on are assets, value, losses, threats, and measurements. And the reason that there should be formal, stated agreement on the language is that many of the terms have meanings that can vary from discipline to discipline, or even person to person based on their background and experience.

Define Assets
An asset is anything that brings potential value - or represents potential risk - to the organization. The critical point to be made in figuring out whether something is an asset, is that the value or risk doesn't have to be represented solely in dollar amounts.

Define Value
In the FAIR model there are three kinds of value (and their mirror image, loss). The first of these is criticality - the impact the asset has on the organization's productivity.

The next value is competitive advantage. Does the asset allow the organization to do something its competitors can't do, or do something in a way that's superior to the way the competition does it?

The final value/risk is sensitivity, basically a measure of how much the asset's loss will cost the organization. The model breaks this value into four separate risks: Embarrassment - Competitive advantage - Legal/regulatory - General.

Define Losses

Define Threats

Define Measurements

Define the Audience


How to Quickly Add a Contact in Microsoft Outlook

While in Outlook you can select an email from which you want to add a contact, drag and drop the email into your contact icon, and it will automatically fill in the given information in the proper fields. This is a huge time saver for Outlook users on the go.



Captis Intelligence specializes in developing highly sophisticated means of suspect identification. Their I-4 solution (Information, Intelligence, Investigation, and Identification) unifies situational awareness, geographic crime intelligence, social media investigation, criminal databases, access to solveacrime.com, and secured information exchange portals for national retailers, neighboring businesses and law enforcement.

Dan Santell, CEO, Captis Intelligence, tells us what makes the I-4 platform so unique, how it's reduced theft rates in stores by 50%, and how it helped police solve a high-profile murder/robbery case within 72 hours.

Tom Meehan & Steve Sell - CONTROLTEK - Quick Take 9

Steve Sell, VP of Global Sales & Marketing for CONTROLTEK, chats with Amber Bradley about some of the new solutions CONTROLTEK is rolling out this year, and then takes on the "Lightning Round", before Tom Meehan, Chief Strategy Officer & CISO - and famous author of the D&D Daily's "Tom's Tek Tip" column - crashes the party to share a little wisdom on business cards and LinkedIn.



Why Machines Need Humans To Beat Online Fraud
Fraudsters are nothing if not actors. Some of them are quite good, perhaps even worthy of an Oscar (or at least a Golden Globe), while others remain stuck on the level of grade-schoolers doing a poor imitation of their siblings.

None of this is meant to trivialize crime. Instead, it's meant to put things into perspective as payments and commerce organizations gear up for the annual battle against holiday shopping season fraud - which seems likely to include more account takeovers, look-alike domains and spoofing than in years past, according to various reports and experts.

The state of fraud prevention - along with the role that expert human checks can play in this increasingly digital world - served as the foundation for a recent PYMNTS interview with Michael Van Gestel, global document and fraud specialist at Onfido, an identity verification company with a focus on machine learning (ML) and biometrics.

Biometrics and machine learning are becoming increasingly important when it comes to preventing digital identity theft, and are already being used by a number of leading financial institutions. That's because algorithms have superior skills at detecting fraud in images of the human face, and can be more easily trained and scaled to deal with high volumes of new users.

However, humans tend to do better with facial movement in videos, along with some other related areas. That's why Van Gestel subscribes to the philosophy that human fraud prevention experts, who can augment the speed of automated computer systems, may also be better able to craft responses to new types of fraud. The "hybrid" approach has brought significant gains. For example, Coinfloor, a bitcoin exchange company, experienced a 72 percent decrease in its fraud rate within six months of switching to such a process.

"Human intervention is important to catch complex edge cases and update the algorithms accordingly," Van Gestel said.

Of course, criminals are using their own hybrid approaches, combining human know-how and experience with ML technology to commit fraud. That serves to turn fraud, and fraud prevention, into what Van Gestel (and other experts) described as a game of cat and mouse. pymnts.com

NPD: Retail Websites Fighting Back Against Amazon & Co.
New data from The NPD Group finds 29% of U.S. online consumer electronics dollar sales were made through traditional retailer websites for the 12 months ending in June. During this timeframe, the
retailer ecommerce sites gained online dollar share over third-party ecommerce (i.e. Amazon) primarily in high average sales prices (ASP) for products such as TVs, PCs, tablets, and printers.

Baker said traditional retail is competing effectively with Amazon and others for higher-priced items by leveraging their merchandising expertise and the strong in-store product selections on their e-commerce platforms. mediaplaynews.com

Shopify rolls out fraud protection to U.S. merchants

The eCommerce Holiday Webinar - Maximizing Revenue Before, During & After the Season

How online retailers can stand out through gamification in the age of Amazon



Stanton, DE: Power tool thieves pepper-spray Home Depot employee; wanted in 5 states
Known Home Depot shoplifters hit a Stanton store Monday, pepper-spraying an employee on their way out the door with a cart full of power tools, police said. State police said two men and a woman, who've been tied to thefts in Delaware, Maryland, New Jersey, New York and Pennsylvania, entered the location at 1301 Churchman's Road around 10 a.m. and pushed two carts out the door without paying. An employee followed them to a waiting Honda CRV with New York tags, police said, and the woman sprayed him. The thieves then fled with one shopping cart of tools. delawareonline.com

Huntsville, AL: Three arrested in $90,000 Gun theft from Shooting Range
Three men are facing charges in connection with a break-in at a state-of-the-art shooting range in Huntsville. Police say more than $90,000 worth of rifles were taken and a majority of the weapons have been recovered. The suspects made it easy for investigators to track them down as they were caught on video closely examining the business' merchandise the day before the crime. waff.com

Chicago, IL: 4 Women steal 10 handbags from Dior store on Gold Coast
Thieves made off with thousands of dollars' worth of merchandise from a Dior store in the Gold Coast on Monday. Four women entered the store on north Rush Street at about 1:30 p.m. Monday and took 10 purses off the shelves before fleeing the store without paying, police said. The women threatened to spray a store employee with mace if she interfered with the theft. The women took off southbound on Rush street in a dark-colored sedan that had two men in it, police said. abc7chicago.com

Shreveport, LA : Shreveport Police ask for help to identify Victoria's Secret shoplifter
Shreveport police are turning to the public for help in solving a shoplifting case. It happened this past Saturday at Victoria's Secret clothing store in Mall St. Vincent. In store video shows a young man enter the business with a bag. Once inside, he took clothing items and fled the store without paying. Police are hoping someone might recognize him. ktbs.com

Spartanburg, SC: Men in bonnets shoplift thousands from Victoria's Secret store
Police in Spartanburg say two men wearing bonnets shoplifted thousands of dollars in merchandise from a Victoria's Secret store. The incident happened Monday evening at WestGate Mall in Spartanburg, according to a Spartanburg Police Department incident report. The manager of Victoria's Secret/PINK told officers she was alerted by the machine at the store's entrance that detects when merchandise is being shoplifted. An employee told officers that when she was cleaning up, she saw a man wearing a white shirt, blue jeans and a bonnet on his head, the report states. Another customer saw two men with bonnets on their heads "grab several thousand dollars worth" of merchandise and clothes from the front table in the store and clothing that was hanging up beside the table, police said. The police department redacted the total dollar amount of the stolen items in the report. newsobserver.com

Jackson Township, NJ: A Toms River woman was arrested for shoplifting at Jackson Premium Outlets; Tommy Hilfiger, Adidas, and Polo Ralph Lauren-reported a shoplifter

Pine County, KY: Man arrested for shoplifting $500 of steaks to support drug habit

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Shootings, Incidents & Deaths

Parma, OH: Man killed in crash was Shoplifting suspect fleeing Police; baby also injured
The man killed after hitting a garbage truck in Parma early Monday was a shoplifting suspect fleeing police. There were two passengers in the car, including a baby who was injured. According to Parma Police, officers became involved in a short chase in an attempt to stop a shoplifting suspect at just after 5 a.m.

At the intersection of Pearl Road, the man attempted to turn, where he was unable to safely make the turn. His car hit a garbage truck that was stopped at the intersection. The car burst into flames. The man was pronounced dead at the scene. Witnesses said a female passenger was able to make it out of the car. Her condition is not know. Police officers were able to get the child out of the vehicle. One of the officers was burned in the process. fox8.com

Tulsa, OK: Domestic Disturbance ends with man arrested following a Standoff with Police
Police arrested a man after a standoff at a Tulsa Quik Trip early Tuesday. Officers say John Alexander assaulted his wife in the parking lot. They say she then ran inside and Alexander followed her, chasing her around the store. When police arrived, Alexander locked himself in the women's restroom, telling officers he had a gun. The half-hour standoff ended when police fired a pepper balls into the restroom and Alexander surrendered. newson6.com

Robberies & Thefts

Phoenix, AZ: FBI: Mismatch Bandit responsible for 14 Valley robberies
The "Mismatch Bandit" is wanted by the FBI and Phoenix police, believed to be responsible for at least 14 recent robberies in the Phoenix area. The FBI says the suspect has been coined the Mismatch Bandit because of his clothes worn during the robberies, and the lack of any pattern to the locations he has chosen to rob. Among the recent robberies: CVS, Cricket Wireless, Domino's, Goodwill, Metro PCS and Subway. abc15.com

Carbondale, IL: Rural King stores the target of 2 Gun Theft
Early Saturday morning, two individuals entered the West City Rural King and left with two stolen weapons. The store's security cameras captured those suspects stealing two black rifles. About 26 hours earlier, on Friday morning, someone broke in to the Rural King in Carbondale. Carbondale Police wouldn't say if the two are connected or how many suspects they're looking for. Police say the would-be thieves did not make off with anything, but there was significant property damage inside. wsiltv.com

Lithonia, GA: Over a dozen cars targeted in smash-and-grab spree at the Mall at Stonecrest

Devils Lake, ND: Taco Bell/KFC employee refuses to serve State Trooper; says Trooper was there to harass him

Sentencings & Charges

Erie, PA: Cleveland man sentenced to up to 10 years for Verizon Wireless Robbery
One of three Cleveland residents charged with stealing thousands of dollars in merchandise from a Millcreek Township Verizon Wireless store pleaded guilty Monday in Erie County Court. Tanner L. Greer, 20, pleaded guilty to a second-degree felony count of conspiracy to commit robbery as part of a plea agreement with the Erie County District Attorney's Office. He faces up to a maximum of 10 years in prison at his sentencing Jan. 22. goerie.com

Sparks, NV: Suspect in 7-Eleven Armed Robbery also charged in Stockton, CA homicide

Poplar Bluff, MO: Men Sentenced for Burglarizing Firearms Dealer & Carjacking by Firearm

Greenbelt, MD: Serial Armed Robber Sentenced to 9 Years for Five Armed C-Store Robberies


C-Store - Tempe, AZ - Armed Robbery
Dior - Chicago, IL - Robbery
Gas Station - Chenango County, NY - Burglary
Gun Store - Huntsville, AL - Burglary
Hardware - Baltimore, MD - Robbery
McDonald's - Tulsa, OK - Armed Robbery
McDonald's - Charlotte, NC - Armed Robbery
Pawn Shop - Tulsa, OK - Burglary
Rural King - Benton, IL - Burglary
Rural King - Carbondale, IL - Burglary
7-Eleven - Chesapeake, VA - Robbery
7-Eleven - Chesapeake, VA - Armed Robbery
7-Eleven - Indian River County, FL - Armed Robbery
7-Eleven - Sparks, NV - Armed Robbery


Daily Totals:
9 robberies
5 burglaries
0 shootings
0 killings





Bob Whitaker
named District Loss Prevention Manager for Burlington Stores

Ed Jean-Baptiste
named Lead Asset Protection for Macy's

Submit Your New Hires/Promotions or New Position




Featured Job Spotlights


Director Loss Prevention
Irvine, CA

The Director of Loss Prevention at Tillys builds and implements policies, programs, and procedures that control risk, reduce shrink and protect the employees and assets. The director is responsible for leading and developing LP team members in the corporate, retail, and distribution centers...
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Reporting to the SVP Internal Audit & Asset Protection, the Vice President Asset Protection is primarily responsible for overseeing and validating all corporate Asset Protection, security, and theft reduction procedures within the field and home office...

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Oversees and directs all Asset Protection related functions for a Corporate Office, multi-state distribution centers and large retail store network. Responsible for enterprise direction and strategy as it pertains to Asset Protection with a goal of minimizing shrink, reducing loss and maximizing security and associate safety...
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Regional Loss Prevention Manager
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This position is responsible for managing all aspects of loss prevention for a geographic area to reduce and control shortage and other financial losses in 120 to 140 company stores. The coverage areas average $550 million in sales revenue and $3.5 million in shrink losses annually...

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Loss Prevention Market Specialist
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To monitor store locations to detect, investigate and resolve internal and external situations and circumstances that could lead to or result in losses to the company. All actions and conduct within the scope of the position must be performed according to performance standards set by Burke's policies, procedures and Code of Ethics...

Loss Prevention/Asset Protection Investigator
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Responsibilities will include but are not limited to:
● Protect the assets of the store as well as the associates and visitors.
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How to Get Your Employees to Stay: Appreciate Their Uniqueness,
Empower Your Team, Experiment Often and Consider Your Culture


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The e-mail world may have sped up the world and allowed people to communicate virtually instantly, but it's not the forum to resolve issues between people. If anything, the freedom an email offers insofar as the ability to write whatever best suits your points and usually with an added pinch of sarcasm may, in fact, deepen the crevasse and cause more harm. It's much easier to write in solitude than to face your intended recipient and their immediate response. So the next time you receive one of those OMG emails, think twice before responding because you never know who else may be reading and, after all, if you truly want to resolve an issue with a person, you need to do it the old fashion way -- face to face.

Just a Thought,
Gus Downing


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