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NRF Big Show 2018
Jan. 14-16

Jeweler's Security Alliance 40th Annual Security Seminar & Expo
Mar. 13-15, 2018

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April 10-13

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April 24-26

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The Armed Robbery Epidemic
Read Hayes, PHD, Dir. LPRC, Bob Oberosler, Group VP LP, Rite Aid, Kevin Larson, Sr. Mgr AP, Kroger

Quick Take 14

Watch all published episodes here


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Johnny Custer, CFI promoted to CIO - Chief Implementation Officer Spark Analytics for Spark Resultants
Johnny Custer, CFI is a career profit optimization specialist with over 25 years working in various leadership roles in the Retail Loss Prevention vertical. Prior to joining the new Spark Resultants group, Johnny earned recognition throughout the industry as a specialist with a "holistic" and transitive approach to profit management and operational performance. He is widely published and has appeared in a number of mainstream and industry media outlets, including: The D&D Daily, Loss Prevention Magazine, Discount Store News Magazine, Adweek, CNN, Fox News, the New York Daily News, and on NBC's "The Today Show". Congratulations Johnny!

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ISCPO Appoints Two New Members to Board of Directors
The International Supply Chain Protection Organization (ISCPO) announced today two new additions to its Board of Directors: Wes Bank, Director of Loss Prevention of DHL eCommerce and John Cannon, Special Agent in Charge of the Georgia Bureau of Investigation.

Wes Bank, LPC is currently the Director of Loss Prevention for DHL eCommerce, overseeing risk management, government regulatory, audit, investigations, and physical security.

Also joining the ISCPO Board is John Cannon of the Georgia Bureau of Investigation (GBI). Cannon has over 40 years of Law Enforcement experience and has been Special Agent in Charge (SAC) of the GBI Major Theft Unit since 2008.

Read full press release here

The First Quarter 2018
The Next 90 Days Will Tell All

Historically the first quarter of each year we see retail America either tighten their belts or announce their expansion plans.

Most that are closing stores or planning workforce reductions already have their plans well mapped out and we'll start hearing from them as soon as next week.

Certainly we have the ones most of us can predict. But will there be any surprises? And how far does it go? That's the question.

In this age of transformation everyone will be impacted. So the bigger question becomes how are you transforming to keep up? Just a thought.

Will Security Enterprises Survive the Digital Transformation?
Companies that are operating within an industry that are blind to the technology advancements that will radically change their world. Rarely are they able to "jump the curve" to the next business model.

Our security industry is no different. Many of us are so busy doing what we do and how we do it that we either cannot see what is happening or believe we have enough time to react to it after we get through the next year or two.

The opportunity is a personal transformation in the age of digital transformation. We must be able to learn (consume and understand information) differently. We must be able to understand and act (how we process and make decisions) differently. We must be able to redefine how our people perform roles in processes with machines. A new intelligence is being nurtured and is rapidly coming of age.

What does a digital company look like? It no longer thinks of "digital" as enhancing or supporting a traditional method of doing things. It transforms, it innovates, it displaces and it transforms. It "jumps the curve." For example, you move from a lock and guard model in the 1970s and 1980s, to an electronic model in the 1990s, to a business process model, and now a business intelligence platform for operations and risk.

You recognize the devices you think are driving a market are really just a piece of a puzzle. And the winners will be able to put the pieces together in a compelling and valuable way. securitymagazine.com

Active shooter training program goes virtual
U.S. Army and the Department of Homeland Security

used cutting-edge video game technology and animation to develop an active shooter simulator that can train everyone from teachers to first responders about how to react to a shooting scenario. washingtonpost.com

National Returns Day - Today - Anticipated to Hit 1.4M New Record
Here is why UPS encourages retailers to gear up

UPS said 1.4 million returns are to be expected on its National Returns Day, forecasted to fall on Jan. 3. And, according to the company, that number would mark a fifth consecutive annual record and would be up 8 percent from the year before.

The company noted that, in December, more than one million returns took place each day leading up to Christmas, and it expects the frenetic pace to continue into the beginning of 2018.

Alan Gershenhorn, chief commercial officer at UPS, shared his thoughts. "While the day after Christmas used to be reserved for long return lines at department stores, the growth of e-commerce has changed when and how consumers return gifts," he said. "A customer-friendly returns program is now an essential part of any successful e-commerce program, and UPS continues to expand its suite of innovative solutions to help shippers. This season, UPS added 'returns manager,' a free platform that allows e-commerce merchants to customize return shipments according to their e-tailer policy." wwd.com

Many Consumers Avoid Retailers with Strict Return Policies
In fact, more than half of US internet users surveyed by coupon and discount website Promocodes.com last November agreed that they avoid such places, while over a quarter of respondents agreed strongly. 

When it comes to various return policy options, many consumers look for the same thing. For example, when shopping in-store, 37.9% of those polled said getting a full refund-not just an exchange or store credit-was their most important return-related concern. Almost as many consumers (33.6%) felt the same way with regard to digital shopping.

Whether shopping in-store or online for gifts (either for themselves or others in the past six months), a good number of respondents said it's important that the retailer accepts returns without tags or original packaging. What's more, nearly as many said it's important that retailers accept returns for used items.

It's worth noting, however, that the importance of return policy options did vary when shopping in-store vs. digitally. For those shopping in-store, the ability to return something without a receipt was important.
 Meanwhile, for those shopping digitally, it was significant for a retailer to offer free return shipping, as well an option to return products in-store. emarketer.com

Employee Handbook Issues to Watch in 2018
Background Checks - Drugs - Guns

President Donald Trump's administration will likely scale back on prior rules. In the meantime, states are moving forward with legislation and regulations to fill perceived gaps.

Companies should be particularly attentive to state and local laws on leave entitlements, background checks, and wage and hour requirements, as well as newer areas including marijuana and other drug-related laws and guns in the workplace, Martin said.

Workplace Conduct and Social Media A Democratic majority under President Barack Obama, the National Labor Relations Board (NLRB) scrutinized social media policies and other workplace conduct standards that could have limited workers' right to engage in protected concerted activity.

The pendulum is expected to swing the other way under President Donald Trump. "With [the] signal of a sea change in NLRB policy, employers need to pay close attention to the board's new 'policies on policies' as they develop."

Sexual Harassment It's a good time to take a look at anti-harassment policies and procedures to make sure they're up to par. In 2017, California, Maine revised sexual harassment training requirements. shrm.org

KCSO links more than 430 theft arrests to opioid epidemic
The Knox County Sheriff's Organized Retail Crime Unit Task Force's work during the holiday season resulted in the arrests of more than 430 adults.

Deputies confiscated and returned loads of merchandise during the 2017 operation from Nov. 20 to Dec. 30. At a 2:30 p.m. news conference Tuesday, investigators announced that 433 people were arrested during the operation. 57 minors and four fugitives from justice were also taken into custody.

Investigators connected the high number of shoplifting-related arrests to the widespread opioid epidemic in East Tennessee.

"We got over 400 people off the streets, and I bet you the high 90 percent of those people are addicted to some form of opiate," KCSO Chief Lee Trammel explained.

Officers recovered $96,000 worth of stolen property, four stolen vehicles, and seized $9,600 in cash. Drugs like meth, heroin, cocaine and marijuana were reportedly taken off the street along with two guns.

When asked directly if the number of thefts were linked to opiates, Trammel said, "I don't think there's a question."

The task force is in its sixth year. Authorities said they're still looking at ways to stay proactive and improve the task force. local8now.com

Crime in New York City Plunges to a Level Not Seen Since the 1950s
Crime has fallen in New York City in each of the major felony categories - murder and manslaughter, rape, assault, robbery, burglary, grand larceny, and car thefts - to a total of 94,806 as of Sunday, well below the previous record low of 101,716 set last year.

Mr. de Blasio and the police commissioner, James P. O'Neill, credit recent drops in crime to the Police Department's emphasis on going after the relatively small groups of people - mostly gangs and repeat offenders - believed to be responsible for most crime, while also building relationships in communities where trust has been strained. nytimes.com

LA Fashion District Textile Co. & 2 Owners Plead Guilty - Laundering Drug Cartels Money
Case Started When 1,000 Officers Raided Dozens of Fashion District Businesses in Sept. 2014

In a case stemming from an investigation into Fashion District businesses using "Black Market Peso Exchange" schemes to launder narcotics proceeds for international drug cartels, an import-export textile business and two executives have pleaded guilty to federal money laundering and tax charges.

Pacific Eurotex Corp. and its owners - Morad "Ben" Neman and Hersel Neman - pleaded guilty yesterday to federal charges in an indictment that accused them of using the business to receive bulk cash that they knew or believed to be the proceeds of narcotics trafficking.

A Black Market Peso Exchange scheme is designed to assist drug traffickers who have United States currency that they want to send to a foreign country, such as Mexico, and convert into pesos. Finding buyers who are willing to convert funds. ice.gov justice.gov

Predictions for major retailer actions in 2018
Retailers seem to be pulling out of their years-long malaise, helped by a strong economy and their own efforts to finally adapt to the Amazon.com world.

Companies like Target and Kohl's are finally starting to reap the dividends of billions in investments in e-commerce. Walmart has gone from defensive mode to offense, with big investments in tech. Even apparel chains like Gap Inc, American Eagle Outfitters and Abercrombie & Fitch are doing better.

But with the major shakeout in retail of 2017 out of the way, survivors will have to show customers and Wall Street that they can do more than just survive and bounce from one retail crisis to another. They've had several years now to adapt and react to Amazon's threat and figure out what they stand for. Any retailer that has a poor 2018 has no one to blame but its own executives.

Here are some of the retail stories we will be watching in 2018.

1) Who Will Walmart.com Buy or Host Next?

2) Which Major Retailers Will Go Private to Fix Themselves Away From Wall Street's Glare?

3) Will Off-Price Stumble in 2018?

4) More bankruptcies and store closings are likely

5) Will Macy's finally go positive again?

6) What more odd pairings involving Amazon or Walmart are coming?

7) Will apparel make a comeback?

8) Will Under Armour and Nike get back on track?

NYC could get slammed by 'bomb' cyclone winter storm
"It will definitely impact the Thursday morning commute."

A massive winter storm called a "bomb cyclone" is set to batter the Northeast this week - leaving the city blanketed in snow and battling harsh winds and temps as low as 4 degrees, meteorologists say.  "It will be massive - fill up entire Western Atlantic off U.S. East Coast. Pressure as low as Sandy & hurricane winds," he wrote.

Maue said it was possible that "extremely dangerous cold from brutal wind chills will wreck the Midwest and Northeast during day Friday into Saturday.

Editor's Note: Watch out for no-shows at storesnypost.com

Elite Protective Services- Security Company Owner Charged in N.J. MVC Bribery Scheme

NYC Will Place 1,500 Bollards ($50M) to Counter Vehicle Attacks

Disney hotels eliminate 'Do Not Disturb' signs as part of new security policy

TJX Companies - AVP, Global Executive Protection & Physical Security - website says job has been filled

Retail Me Not - Senior Director Risk and LP job - job has been removed from website

James Avery Artisan Jewelry - Risk Management LP Manager - job has been removed from website

Superior Grocers - Manager of Investigations - job is no longer available on website

It's Not Too Late to Show Your Team Pride!
Submit your Group LP Selfies!

Send us your team pictures by Jan. 10th and you'll be entered into our drawing at 'Live In NYC' Broadcast January 15th for the chance to win a pizza party or trip to NRF Protect 2018!

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ADT Adds Video Alarm Verification Services
to its Award-Winning ADT Pulse® Platform

Improve Police Response Times and Reduce False Alarm Fees
with the Ease-of-Use and Convenience of ADT Pulse

BOCA RATON, Fla. - ADT, the leader in security and automation solutions for homes and businesses in North America, today announced the availability of video alarm verification services specifically designed for small and medium-sized businesses through its ADT Pulse solution.

A multi-step verification process, which includes video alarm verification, has the potential to vastly cut down on false alarms and increase police response. Video enhanced alarm systems can provide police with valuable information during the dispatch process. Visually confirming a human presence in a facility is significant and desirable information for police when responding to an alarm.

With ADT's Video Alarm Verification, alarms from your security system trigger video clips from the Pulse cameras. Both the alarm event and video footage are sent to the ADT Monitoring Center and to your Pulse app on your PC or Smart Phone. The monitoring center professional will review the video clip and contact the individuals on the call list. In the case of an actual event, our monitoring center professionals will contact the authorities and provide them with descriptions of the incident and individuals visible on the video helping to facilitate a prioritized response. With notification of a confirmed crime in progress, local authorities have the information they need to respond quickly, helping to reduce losses to property and assets while helping to increase the probability of criminal apprehension.

ADT Pulse acts as your online security toolkit, allowing you to go to one place to manage your site activity. Pulse gives you actionable data and analytics related to events at your business and stores your video for 30 days. With ADT Pulse, you have the ability to connect and monitor up to 10 cameras per location.

"Adding video alarm verification features to our award-winning Pulse platform was a natural extension for this solution," stated Ray North, ADT's Director, Service Platforms. "Pulse has been delivering state-of-the-art alarm management capabilities to our small business clients for years, with video alarm verification we can now offer the same benefits that Pulse has always offered coupled with the potential to reduce false alarm dispatches and improved response times from local authorities - a win-win for everyone involved."

Visit www.adt.com/business/pulse to learn more.


The Clock is Ticking on Data Breach Notification
72 Hours: The New Normal?

Equifax has been grilled in Congress over waiting six weeks to tell the public about its breach. Much of the public outcry over Uber's recent admission was that it waited over a year to tell customers about the breach.

Both the GDPR and New York State's new regulations address these concerns by requiring covered businesses to alert authorities of a data breach in the same timeframe: 72 hours.

In the absence of a U.S. federal law unifying the patchwork of 47 state data breach notification laws, the three-day deadline imposed by the European and New York laws could end up becoming the new normal for companies scrambling to get to the bottom of a possible breach, policy watchers say.

Tighter deadlines will put a heavy premium on having organized planning in place to respond to potential cyber incidents, said Silvers, the Paul Hastings partner and former DHS assistant secretary.

"It's very difficult for a company to get its arms around the scope of a data breach within 72 hours," he said, adding: "You need to be well oiled at the starting gun." law360.com

What's Next for Cybersecurity in 2018? Part 2

2018 will be a year where security will become part of the fabric in how we work.

Continued growth in the use of ransomware and cyber-extortion tools

Unfortunately, ransomware attacks will almost certainly become more pervasive and varied during 2018. Some attacks will adhere to the brute-force model of infect, lock and extort, while others will be more sophisticated. Evolutions in ransomware, such as the growth of Ransomware-as-a-Service, will make it easier for criminals, regardless of skill set, to carry out these attacks. It turns out that ransomware generated a lot of cash for criminals, an estimated $1 billion in 2016. In the future, ransomware will not merely target individual users, but also target entire networks. Given that ransomware can penetrate organizations in multiple ways, reducing the risk of ransomware infections requires a portfolio-based approach, rather than a single product. Often, victims of ransomware choose to pay the ransom, because they have no other means by which to restore their systems and data. Don't pay the ransom. Create strong plans for system and data recovery as soon as possible, including backing up all systems daily.

Many enterprises will give priority to cloud security

Cloud is a journey and cloud security must be a driver, not an afterthought. According to the Cisco 2017 Midyear Cybersecurity Report hackers recognize that they can infiltrate connected systems faster by breaching cloud systems and we expect more problems related to cloud security arise in 2018. Cloud computing security is best executed in a phased approach matching the value of the cloud workload to the bad guys' motivation. When it comes to cloud, security experts will need to decide who they can trust and who they can't and enterprises will need to develop security guidelines for private and public cloud use and utilize a cloud decision model to apply limitations to cloud risks.

Increased automation in cybersecurity response

As our industry faces a talent crisis, automation, machine learning and AI will be critical in ensuring protection, becoming a powerful and effective component of cyber security incident response. Attaining full visibility into networks is key to stopping hackers, or machines, in their tracks and machine learning can help here by understanding the behaviour of devices, including IoT devices, on the network and identifying 'soft spots' on the network that are just waiting to be breached. In 2018 machine learning and artificial intelligence will undoubtedly be integral to the future the cybersecurity landscape. securitymagazine.com

Building an insider threat program from the inside-out, not outside-in
Including the 10 questions you should ask when building an insider threat program.

As 2018 begins, you may be looking at your budget, deciding what to cut and what to invest in regarding insider threat mitigation. Some of you may already have a program in place, while others are starting from scratch. Either way, an insider threat program should begin and end with two questions - What do we care about most? How is it being protected?

A good place to start to answer those questions is with your company's business continuity team. Ask them if a natural disaster struck tomorrow, which assets would they protect first? Chances are the assets they would want to protect in a natural disaster will be the same ones the company would want to protect from a cyber incident.

The business continuity team understands which assets, if compromised, would cause minimal and maximum damage. For example, you as a cyber security professional may be worried about an employee, who's about to leave the company, breaching the confidentiality of a certain application. However, the business continuity team may tell you that the business would have a more difficult time surviving an availability problem if disgruntled insiders took down another application. csoonline.com

4 Years After Target, the Little Guy is the Target
It has been fascinating in the years since that epic intrusion at Target to see how organized cyber thieves have shifted from targeting big box retailers to hacking a broad swath of small to mid-sized merchants.

In many ways, not much has changed: The biggest underground shops that sell stolen cards still index most of their cards by ZIP code. Only, the ZIP code corresponds not to the legitimate cardholder's billing address but to the address of the hacked store at which the card in question was physically swiped.

By moving down the food chain to smaller but far more plentiful and probably less secure merchants (either by choice or because the larger stores became a harder target) - and by mixing cards stolen from multiple breaches - the fraudsters have made it less likely that breaches at chain stores will be detected and remediated quickly, thereby prolonging the value and use of the stolen cards put up for sale in underground marketplaces. krebsonsecurity.com

Ignoring voice biometrics increases payments fraud risk
The Push to Biometrics Continues

In today's digital age, organizations should assume that any data they hold will eventually get hacked. The key is figuring out how to make the information compromised useless for those who get access to it.

By deploying voice biometrics, organizations including large banks, government agencies, telcos and retailers can not only make the process of authentication easier, you can log in without having to type in a password or PIN and simply say a short passphrase such as "my voice is my password," but also can protect their customers' identities from being compromised in the case of a hack. Implementing voice biometrics is a much more secure method of identifying and authenticating the user or the account owner, and is certainly going to help mitigate more fraudulent activity.

A voiceprint is simply a string of mathematical algorithms, not the actual voice itself, rendering it useless to a fraudster. Opus Research, a leading analyst firm which follows the industry closely, points to the fact that voice biometric technologies have anti-spoofing mechanisms to detect such attacks as voice recordings, as well as voice synthesis. Even the best impersonators can't fool a voice biometrics system.

Biometric security is not only voice-based but also includes fingerprinting, facial recognition and behavioral techniques. Now is the time for retailers, telcos and banks to build on that growing acceptance of consumer-grade biometrics and implement enterprise-grade solutions to address growing counts of fraud. paymentssource.com

Big 5 Sporting Goods stays up to date and compliance-ready
Retailers know that shopping technology innovations must move quickly, or they risk being left in a pile of receipts. Most have worked to optimize their websites for shopping and created a mobile version. If these innovations are not monitored carefully or created by a company that can monitor every change, the new forms of shopping may not achieve the level of service customers expect. Just as bad, the door can be left open to hackers who are constantly on the lookout for missing patches or newly created software without needed security.

Big 5 had been relying on its own manual documentation process, which kept IT developers constantly busy and opened the door to errors due to lack of time. The company had no effective process for controlling and documenting software updates and patches; the need for auditing all processes and transactions on such a large scale convinced Big 5 to seek an outside solution.

Big 5 had two main areas of concern when it began working with Rocket Software. Auditing was at the forefront, due to its then-upcoming IPO. With Rocket's Lifecycle Manager, a history of every action performed on any given device is available with one keystroke, which makes satisfying government regulations less daunting.

"The Rocket Software solution not only solved our [compliance] requirements, it improved and automated IT processes from A to Z," says Glen Thompson, a senior manager with Big 5. nrf.com

Network Printer & Scanner Spoofing Campaign Targets Millions
Spoofed emails purportedly coming from HP, Canon, and Epson network printer-scanner devices are attempting to infect millions of users with malicious attachments, according to Barracuda. darkreading.com

7 Romanians Arrested - Launching Ransomware Attacks
2 Using D.C. Metro PD's IoT Cameras to Launch Ransomware Attacks

Facebook Can Now Find Your Face, Even When It's Not Tagged

Lyft - Director of Fraud Risk and Identity - job has been removed from website

7-Eleven - Head of Enterprise Security - job has been removed from website

7-Eleven - Sr Director Enterprise Data Engineering Solutions- job has been removed from website



ORC from Investigation to Recovery

The Zellman Group has been the acknowledged leader in civil recovery, restitution and LP analytics for 20 years. They recently expanded their offerings to the retail community to include a full-service ORC Recovery solution. James Welborn, Attorney at Law; William Ramos, Director, ORC Recovery; and Ben Dugan, Director of Field ORC Investigations, tell us how Zellman can assist retailers with background and asset searches, compiling documentation for presentation to law enforcement, assisting with law enforcement relationships and assistance with recovering losses through the courts.

Quick Take #15


Co-MCs Joe LaRocca and Amber Bradley power through the fourth hour of our marathon live-streamed digital fast-break conference. 

Solution Providers: Have a video or commercial you want to publish? Contact us 



Trump declares war on Amazon For Post Office Subsidies
President Donald Trump tweeted on Friday that the US Postal Service was undercharging Amazon and that it was making the "Post Office dumber and poorer."

"Why is the United States Post Office, which is losing many billions of dollars a year, while charging Amazon and others so little to deliver their packages, making Amazon richer and the Post Office dumber and poorer?" Trump tweeted on Friday morning.

He continued: "Should be charging MUCH MORE!"

Amazon pays roughly half as much to have packages delivered the "last mile," or the final leg of their journey from shipping hubs to their destinations, by USPS than it would have to pay FedEx or UPS, Bloomberg reported, citing 2015 estimates from Vernon.

While USPS may see this as a win-win situation, however, Trump's tweet serves as a reminder that many Americans are souring on Amazon as the e-commerce giant grows ever larger. businessinsider.com

Power Tool Pirates: How Fraudsters Are Targeting Their Favorite Industries
Fraud is rampant in the furniture, appliance and home improvement industries. The average mid-range chargeback for purchases between $100 and $500 is up from $288 to $336. In this episode of the Global Fraud Index podcast with Karen Webster, Sourabh Kothari, director of merchant advocacy at Signifyd, explains how fraudsters are leveraging vulnerabilities in these spaces - and why eCommerce growth can be a mixed blessing.

In one case used as an example for this story a private investigator for three warehouses filled with stolen furniture from fraudulent online purchases.

Fraudsters are targeting the furniture and home improvement spaces the same way they are targeting jewelry and apparel: by going after items in the $100 to $500 range - a range that is harder for merchants to identify as fraudulent because the lower price tag doesn't trigger any red flags.

Criminals are primarily paying for furniture with stolen financials, said Kothari, though account takeover is certainly on the rise, as it is across the board.

The fraudsters successfully enter the credit card information and match the billing address. Then, after the order has been placed, they'll call in with some type of story.

In home improvement, power tools are a favorite target. Then there are appliances: a large and diverse category by any account. pymnts.com

Amazon Celebrates Biggest Holiday;
More Than Four Million People Trialed Prime In One Week Alone This Season

Amazon.com Inc., No. 1 in the 2017 Internet Retailer Top 500, says global consumers shopped on the e-commerce site at "record levels" this holiday season. Amazon declined to provide Internet Retailer with any more details outside of its release. digitalcommerce360.com

Verizon: E-commerce volume spikes New Year's weekend
E-commerce traffic jumped 15% on Dec. 31 2017 over the previous year. Meanwhile, volume on New Year's Day surged 32% compared to traffic on the same day last year. chainstoreage.com

Small Online Stores Will Spend $2.62 for Every $1 of a Fraudulent Transaction

Amazon will buy Target this year, analyst predicts

4 Things to Know About Ecommerce Returns to Minimize Lost Profits and Keep Customers Happy


Roane County, TN: Multi-county operation leads to more than 30 theft arrests
A multi-agency operation including the Roane County Sheriff's Office and Rockwood Police Department led to numerous arrests in an effort to deter retail theft at stores in Loudon and Roane counties during this holiday season. roanecounty.com

Columbus, NE: Rent -to- Own Store Manager arrested for $250,000 id theft scam
Authorities say a store audit uncovered around $250,000 in losses in missing merchandise. Court documents say store employees told investigators that, under Michael Schnelle's (store manager) direction, they were told to create bogus accounts by using customers' Social Security numbers but changing the names on the accounts. The employees say Schnelle told them the fake accounts were being used to "prop up" store sales numbers. usnews.com

San Bernardino County, CA: 2 sought in theft of $75,000 worth of TVs from SoCal Target stores
San Bernardino County sheriff's investigators are looking for a man and a woman who they say are part of a ring that stole more than $75,000 worth of televisions from Target stores across Southern California, including one in Rancho Cucamonga. Esperanza Castro, 66, of Huntington Park has been arrested. Juan Antonio Ruiz Castro, 34, and Martha Martinez Hernandez, 66, both of Huntington Park, were at large Tuesday, Jan. 2, a sheriff's news release said. Deputies seized 15 large televisions and a firearm at the suspects' home, the release said. The suspects also are accused of putting televisions in the wrong TV set boxes and returning them for a profit. dailybulletin.com

Madison, WI: Serial shoplifter arrested; had 9 outstanding theft warrants
Madison Police have arrested a woman they call "one of the most prolific shoplifters" they've seen. Paris L. Smith-Carr, 25 of Madison, was arrested for felony retail theft after allegedly stealing clothes from East Towne Mall Christmas Eve. Smith-Carr also had warrants for nine other retail theft cases. Madison police say Smith-Carr was found with the stolen clothing in her purse. Police had already been looking for her in connection with a theft at the Target on Junction Road that same day. Police say in that case, she stole two iPads. An officer who tracks retail theft cases said Smith-Carr is "one of the most prolific shoplifters" she has seen in her career. wkow.com

Manitowoc, WI: Green Bay women came to Manitowoc to steal to avoid being caught in hometown
Three Green Bay women, who a police report said came to Manitowoc to steal because "they didn't want to get caught in the city that they live in," were arrested on suspicion of felony retail theft Friday evening. Each were arrested on suspicion of felony retail theft after they tried to steal $767.99 in merchandise from Kohl's in Manitowoc. htrnews.com

Update: Sacramento, CA: Invalid debit cards used to steal $350,000
of Apple devices

A Sacramento man has plead guilty to scamming Apple Stores across the United States out of hundreds of thousands of dollars over a period of several months. 33-year-old Marcus Israel Butler carried out his scam, involving debit card fraud, in Apple Stores in Sacramento, Modesto, New York, Baltimore, Chicago, North Carolina and Alaska.

His scam involved attempting to buy Apple products, including iPhones and Macs, with an invalid debit card. The total spend per store averaged at around $6,000. When the card payment failed to go through correctly, Butler then gave the staff a number to call, which took them through to a person also involved in the scam. This individual presumably pretended to be a representative of the bank, and gave an authorization code allowing the payment to proceed. Butler is scheduled to be sentenced on March 27. He faces up to 10 years in prison and a $250,000 fine. kcra.com

New Iberia, LA: Employee arrested for $15,000 felony theft; loading gift cards

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Shootings & Deaths

Greenville, NC: Off-duty Police Officer fatally shoots Armed Shoplifting suspect at Academy Sports
The Greenville Police Department said an off-duty officer shot and killed a shoplifting suspect Tuesday at a sporting goods store. The officer was shopping at the Academy Sports + Outdoors store on Memorial Drive about 3:30 p.m. when another shopper told him about a shoplifter. The officer confronted the alleged shoplifter outside of the store, identified himself and displayed his credentials. The man tried to attack the officer with a knife before the officer drew his weapon and shot the suspect. Police Chief Mark Holtzman said the suspect, described as a 35-year-old man, died at the scene. abc11.com

Independence, MO: Police investigate deadly parking lot shooting outside Independence Mall
Police are investigating a deadly shooting in the parking lot of a suburban Kansas City shopping mall, Tuesday evening. Officer John Syme says arriving officers found the victim on the pavement just outside the shopping center. kshb.com

Fort Pierce, FL: C-Store Owner shoots 15-year-old robber after 17-year-old suspect pulls out gun
The brother of a store owner who shot an alleged robber said his brother almost started crying when he heard one of the suspects was 15-years-old. The incident took place on New Year's Eve at the Three O's convenience store located on 25th street in Fort Pierce. The Owner said the video shows one of the suspects pointing a gun at him and then both stuffing money into a bag before running out the front door. wpbf.com

Kissimmee, FL: Man shot outside Family Dollar store
A man was shot outside of an area retail store on Tuesday after an altercation ensued between several males. At 3 p.m., deputies responded to a shooting at 1the Family Dollar store.. At the scene, deputies discovered several males had an altercation outside and the driver in one of vehicle began shooting at a second vehicle. Witnesses said both vehicles then left the area. Deputies made contact with one adult male involved who suffered gunshot wounds to both of his hands. His injuries were not life threatening. aroundosceola.com

Robberies & Thefts

Corte Madera, CA: Armed robbery at Nordstrom prompts evacuation of The Village at Corte Madera
Central Marin Police say they evacuated the Corte Madera Nordstrom out of an abundance of caution Tuesday morning following an armed robbery at the Nordstrom loading dock just before 10 a.m. Police say a suspect armed with a semi-automatic handgun robbed a UPS driver. A mall employee was pistol whipped, according to police. "It does appear the (mall) employee was at the loading dock receiving a shipment," said Lt. Theo Mainaris with Central Marin Police Department.

"This was a terrible situation and we want to ensure our people are taken care of. We're making resources and support available to any of our employees who might need it," a Nordstrom spokesperson said in an email to ABC7 News. In an emailed statement, a UPS spokesperson said UPS is working with law enforcement and is thankful the UPS driver is safe. Police say they evacuated the department store out of an abundance of caution. abc7news.com

Jefferson City, MO: DNA on sunglasses leads to Sam's Club Robbery charge

Ulster, NY: Employee of Bagel World store charged with overnight burglary

Memphis, TN: Former Spa Employee busted for $2,000 theft

Rochester, MN: Shoplifter stealing Ammunition gets taken down by Good Samaritan and Police in Apache Mall

Cocoa, FL: Man Punches ATM For Giving Him Too Much Money; $5,000 in damages and Arrested

Birks in the Eaton Centre, Toronto, Canada reported a Distraction Theft on 1/2

Mappins Jewellers in the Southgate Centre, Edmonton, AB. Canada reported a Grab & Run theft on 1 /2, item valued at $6,999

Mappins Jewellers in the White Oaks Mall, London, ON. Canada reported a Grab & Run theft on 1/2, item valued at $2,199

Zales in the West Side Pavilion Mall, Los Angeles, CA reported a Grab a& Run on 1/2, items valued at $21,119

UK: Delivery Driver steals $84,000 in Toys from employer; sold at flea market

Perth, Australia: Two Good Samaritans steal the keys from a Surf Shop Burglar's get-a-way truck

Sentencings & Arrests

Lauderhill, FL: C-Store clerk arrested in Christmas Eve shooting; Employee wounded victim with AK-47 rifle
The man said he went to store to confront the employees after one of his friends had been beaten inside the store earlier that day. The man said the argument escalated and Ahmad pulled out a handgun, prompting him to leave. He told police that he got inside his car and began circling around the parking lot. Police said Ahmad then fired a shot with his handgun at the car, causing the man to flee. A few minutes later, the man drove by again and threw a glass bottle at the store, police said. Saf Ahmad, now armed with AK-47 rifle, shot at the man nine times, hitting the man in the back. local10.com

Salem, MA: Suspect in Knifepoint Holdups had just been released from prison
A man who got out of prison on Dec. 8 for violating his probation in several robberies could be heading back, after police in three communities identified him as a suspect in a series of holdups less than two weeks after his release. Detectives from Salem, Beverly and Peabody worked together to solve the Armed holdups, the first of which was reported at a CVS on Dec. 16. On Dec. 17, Salem investigated an Armed Robbery at 7-Eleven, follow by a C-Store hold-up in Peabody. salemnews.com


Advance Auto - Jackson, MS - Armed Robbery
AT&T - Norwich, CT - Robbery/ Assault
C-Store - Oklahoma City, OK - Burglary
C-Store - Portland, OR - Armed Robbery
C-Store -Wichita, KS - Armed Robbery
CVS - Harriman, TN - Armed Robbery
Dollar General - Dayton, OH - Armed Robbery
Dollar General - West Columbia, TX - Robbery
Grocery - Tulsa, OK - Armed Robbery
Gun Store - McDonald County, MO - Burglary
Liquor Store - Chesterfield County, VA - Armed Robbery
Nordstrom - Corte Madera, CA - Armed Robbery
Pharmacy - Folks Township, PA - Armed Robbery
Restaurant - Mountain View, CA - Burglary
Restaurant - St Louis, MO - Burglary
Restaurant - Ulster, NY - Burglary
Walgreens - Fairfax, DE - Armed Robbery
Walmart - Carson City, NV - Burglary


Daily Totals:
12 robberies
6 burglaries
0 shootings
0 killings





Blake Clark
named Loss Prevention Coordinator for JFK and Newark International Airports - Metropolitan New York City for SSP America


Mathew Bianco
named Loss Prevention & Safety Manager for Toronto-Pearson International Airport, Toronto, Ontario, Canada for SSP America

Submit Your New Hires/Promotions or New Position


Featured Job Spotlights


VP of Loss Prevention
Anaheim, CA

The Vice President is responsible for the strategic planning and execution of the company's Loss Prevention program across more than 400 stores nationwide, and ecommerce. Reporting to the CFO, this position has overall leadership responsibility for leading the charge in driving shrink reduction...

Senior Market AP Manager- Southern California
Burbank, CA
This Senior Market Asset Protection Manager contributes to REI's success by supporting improved profitability for the co-op through reduced inventory shrinkage, improved margin, reduced Workers Comp and GL claims and premiums, retail and supply chain management...

Regional Asset Protection Director
Seattle, WA

The Regional Loss Prevention Director will lead Loss Prevention programs for designated Districts and Stores within assigned Region. Reviews Loss Prevention program processes in stores to drive shrink reduction and bottom line profits. Provides leadership to LP teams and stores in the management of critical incidents...

Senior Manager of Investigations
Dublin, CA
● This position will lead the Internal Theft Investigations Team - based out of our Dublin Corporate Office
They are responsible for company-wide theft lead generation, field/corporate investigations and case closures...

Senior Manager of Crisis Operations
Dublin, CA
This position will lead a team of Crisis Mangers, Senior Analysts and Crisis Analysts based out of our Dublin Corporate Office
They are responsible for all crisis response efforts, company-wide communication, safe travel program and any company threats...

Retail Asset Protection Team Leader
Cadillac, MI

Collaborates with the Market Asset Protection Team leader and Store Leadership to support a Culture of Safety and 200% accountability. Oversees and ensures the effectiveness of the asset-protection, safety and fire-protection efforts and stock loss reduction...

Regional Manager Loss Prevention - Los Angeles
Los Angeles, CA
The Regional Asset Protection Manager is responsible for the management of the Asset Protection function to a group of the 1,200 campus stores Follett operates. The RAPM guides the implementation and training of Asset Protection programs, enforcement of policies and procedures, auditing, investigations and directing of shrink reduction efforts...

Area LP Manager - Nor Cal
Sacramento, CA

The Area Loss Prevention Manager (ALPM) drives shrink improvement and asset protection programs for two (2) to four (4) Districts which contain approximately 25-65 Ulta Beauty Stores. The Area Loss Prevention Manager is responsible to assess store procedures, promote awareness and methods to prevent, protect and control losses and protect company assets and make recommendations to improve inventory shrinkage, safety and overall store controls...

Store Loss Prevention Manager
Daly City, CA

Store Loss Prevention Managers are responsible for leading Loss Prevention functions within a specific location and for partnering with Store Operations in an effort to prevent company loss. You will be responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results...

Regional Manager Loss Prevention, Audit & Firearms Compliance
Indianapolis, IN

The Regional Loss Prevention Manager is responsible for the control and reduction of shrinkage at the stores in their Territory. Investigates and resolves all matters that jeopardize or cause a loss to the company's assets...

District Asset Protection Manager - Detroit/Saginaw
Taylor, MI

Amazing opportunity! High profile, fast paced district available for a Multi-Unit Asset Protection professional with operational savvy or a General Manager passionate about Asset Protection and Safety. As the District Asset Protection Manager you will lead administration of Asset Protection programs and training for an assigned district in order to drive sales, profits, and a customer service culture...

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Make 2018 Your Most Productive Year!

How to Be More Productive in 2018
Maintaining productivity at work takes as much effort as actually doing the work. If productivity was a struggle for you last year, use these tips to make sure that 2018 is your most productive year yet! Plan for all roles

11 Expert Tips to Make 2018 Your Most Productive Year Ever
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To keep your team doing their best work, it's a leader's responsibility to coach their team on how to prioritize work, and manage their time. Here's how you can keep your team on track. Protect "maker" time

Conquer Your Fear and Fuel Your Productivity With These 3 Letters
We all struggle with squeezing as much as we can into our work days, but that just raises stress levels and kills productivity. Here's the three letters you need to remember to stay mindful and fuel productivity. GPS


Sending and delivering the LP message in stores and at the corporate office is probably one of the most critical things one can do everyday. How you communicate and how you deliver your message will determine how they respond and react. If you expect to improve performance and influence change in the stores, then you've got to communicate in their words and their terms. Each company has a message, a mission, and core values and your message should fit all of them and be an extension of them and not an addition to them. This breeds integration and results in inclusion - all of which are important elements of a successful executive.

Just a Thought,
Gus Downing

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