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 2/22/18 Subscribe Free LP, AP & IT Security's #1 News Source d-ddaily.net

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Jeweler's Security Alliance 40th Annual Security Seminar & Expo
Mar. 13-15, 2018

ISC West
April 10-13

MetrORCA Conference
April 17

IOBSE Spring Conference
Registration Open!
April 24-26

Miami-Dade Police Departments Global Cargo Theft Symposium
May 1-4

RLPSA Connect
May 3

CNP Expo
May 15-16

NRF Protect 2018
June 11-13

Q2 RAM LP Committee Meeting
June 13

RLPSA Annual Conference
Aug. 5-8

New England LP Expo
Sept. 13

Q3 RAM LP Committee Meeting
Sept. 14 -
DCU Center
Worcester, MA

LPRC Impact 2018
Oct. 1-3

CORCA Conference
Oct. 3-4

Q4 RAM LP Committee Meeting
Nov. 7th
BJ's Wholesale Inc Corp. Office - Westboro, MA

See More Events


The Zellman Group
Stuart Levine, William Ramos, Jason Davies

Quick Take #4

Axis Communications
Hedgie Bartol

Quick Take #3

View all published episodes here



'17 National Retail Security Survey

2016 NRSS Survey

2015 NRSS Survey


Coming Feb. 26/27:


Cloud-Based, Data-Driven
Retail Solutions

Tyco Retail Solutions, part of Johnson Controls, is a leading provider of analytics-based Loss Prevention, Inventory Intelligence and Traffic Insights for the retail industry. Their retail portfolio features the premier Sensormatic, ShopperTrak and TrueVUE brands, as well as a full suite of building technology solutions. Tony D'Onofrio, Chief Customer Officer for Tyco Retail Solutions, talks about Tyco's latest innovations, the trends shaping retail, and the new technologies that excite him the most.

The Zellman Group's Stuart Levine Talks ORC, Travel Hacks & More

In this wide-ranging "Quick" Take, Stuart Levine, CEO of The Zellman Group, covers everything from gift card fraud to airport travel to his "5-minute tip."

Solution Providers: Have a video or commercial you want to publish? Contact us 




Davina Stevens promoted to Director, Asset Protection Analytics and Inventory for 7-Eleven

Davina was previously the Asset Protection Manager of Investigations and Analytics for the retailer since 2011. She's held a variety of other loss prevention leadership roles including Sr. Director of Loss Prevention, Asset Mgmt. and Director of Loss Prevention, Risk Assessment, Financial Analysis for Blockbuster Entertainment. Davina earned her Bachelor of Business Administration degree in Accounting from University of Louisiana at Monroe. Congratulations Davina!

Submit Your New Corporate Hires/Promotions or New Position

Universal Surveillance Systems Files For Chapter 7 Bankruptcy
According to public record, Universal Surveillance Systems (USS) has filed for Chapter 7 bankruptcy in the Central District of California Bankruptcy Court.

USS is the largest privately held loss prevention company in the U.S. Founded in 1995 by Adel Sayegh, USS is known for its Electronic Article Surveillance (EAS) tags and systems that large retailers use to deter and catch shoplifters. They are also a leading integrator of video surveillance systems, access control (electronic lock) systems and radio frequency identification (RFID) systems. USS boasts over 100 patents issued and pending, testifying to the company's spirit of innovation.

Having a strong sense of social responsibility, USS has founded and continually supports two non-profit organizations. One is StopORC, an organization dedicated to combating organized retail crime through education and networking opportunities for loss prevention professionals nationwide. The other is the USS Foundation, which works to help and uplift disadvantaged children all across the U.S. and abroad.

From Spotting Terrorists to Preventing Shrink
StopLift Founder Shows How Artificial Intelligence Helps Stop Shoplifters

Theft is a huge problem for retailers, particularly in grocery stores where customers use self-checkout lanes. According to the Loss Prevention Foundation, stores that operate on a thin margin, have to sell dozens of items to make up for just one that was stolen.

In an effort to solve that problem, Malay Kundu tapped into his knowledge of visual technologies. "I used to develop facial recognition systems to look for terrorists in airports," he told WBZ-TV.

But instead of terrorists, Kundu is now looking for un-scanned items at grocery checkouts and other retail stores. His Cambridge Company is called StopLift and the owner of Vicente's grocery store in Brockton is a big fan.

"It has saved us a good amount of money," said Brian Vincente. Vicente's store has a loss prevention room filled with dozens of cameras watching every checkout aisle and the entire store. It would be impossible for the human eye to keep a close eye on all of them at once. That's where the computers come in.

"Our software is analyzing the video and it is also looking at what's actually being rung up on the checkout. It's comparing those and it can tell when you are trying to give yourself a deal," Kundu said.

The program can catch a number of different ways both self-checkout customers and cashiers cheat the system. Kundu pointed to video of a woman ringing up bags of potato chips using the produce lookout system, paying just the price of loose carrots, which is considerably cheaper than the chips.

According to Kundu, when stores spot an issue they will approach the customer and politely ask if they need help using the self-checkout system. StopLift is used at hundreds of checkouts in stores across Massachusetts and thousands around the world. cbslocal.com

3 Former Alarm Monitoring Company Employees Admit to $1.6M Fraud Scheme
Falsified vendor requests for payment after company was acquired

The final two defendants charged in a conspiracy to commit wire fraud involving their former employer have pleaded guilty, announced U.S. Attorney Ryan K. Patrick.

Michell Garcia, 36, and Ray Torres, 46, both of Houston, admitted they electronically submitted falsified vendor requests for payment to divert money to themselves from their former employer's bank account. A third member of the scheme - Sonja Martinez, 47 of Rosharon, entered her guilty plea Feb. 9.

All three worked at the Houston branch of a Florida-based security company that installed, tested and monitored fire and security systems. The Florida company had acquired the Houston branch from another company and Garcia, Torres and Martinez all worked at the predecessor company.

The company used third party vendors to install its alarm systems. Garcia, Torres and Martinez all worked in the Accounting Department and were responsible for paying the vendors and noting in the company's accounting system. From November 2011 until May 2016, they all participated in a scheme to divert approximately $1,661,163 to themselves and their family members. justice.gov

U.S. Security Associates Security Officer Hailed as a Hero for Saving a Life
A U.S. Security Associates (USA) Security Officer is being hailed a hero for saving the life of his colleague. Security Officer Victor Reyes, who serves as the Assistant Public Safety Director at a high-end multi-use retail center in Glendale, CA, provided the necessary emergency response measures when fellow Security Officer Andreas Hernandez suffered a medical crisis and collapsed.

Patrons at the Glendale retail center alerted security personnel to the unfolding emergency. Officer Reyes, the first to respond, found Officer Hernandez unresponsive and with a fixed, open-eye gaze. Suspecting a seizure as the cause, Officer Reyes rolled Officer Hernandez to his side to open his airways and facilitate better breathing. Initially, Officer Hernandez positively responded and began to breathe easier. prweb.com

Theater Chain Cinemark Unveils New Security Guidelines On Bags, Backpacks
A movie theater chain is taking new precautions to ensure moviegoers' safety in the wake of the latest mass shooting. The security concerns surrounding guns and big groups of people have literally come to Cinemark's doorstep. The Texas-based theater chain's new policy prohibits oversized bags and backpacks inside its theaters.

The policy says "in an effort to enhance safety and security of our guests and employees: any bags or packages measuring larger than 12 x 12 x 6 inches will not be permitted into the theater, with the exception of medical equipment bags and diaper bags." cbslocal.com

Tennessee: ORC Update: Recommended for Passage: HB 1722, Criminal Offenses
As introduced, punishes the offense of organized retail crime one classification higher if the defendant organized, supervised, financed, or managed the activity of one or more people; requires merchants other than an original issuer or the original issuer's agent to provide a record of stored value card transactions to law enforcement within 24 hours of the transaction. - Amends TCA Section 39-14-113. capital.tn.gov

LPRC's Podcast, CrimeScience, Episode 3 Available Today

The third episode of the LPRC CrimeScience podcast will be available on 2-22. Our third episode, featuring co-hosts Dr. Read Hayes and Tom Meehan and special guest Ben Dugan (CVS Health), focuses on the Opioid Crisis.

In this bi-weekly series, the LPRC will explore the science of crime prevention and the practical application of this science for LP/AP practitioners. Episodes will feature guests including fellow practitioners, solution providers, industry thought leaders, and much more!

For iPhone users, listen to the podcast here
For non-iPhone users, listen to the podcast here

In case you missed it, listen to Episode 1 and Episode 2

Toys "R" Us Plans to Close Another 200 Stores
Plus 182 Closures Previously Announced = Cutting U.S. Store Count in Half
Laying Off 'Significant Portion' of Corporate Staff

Toys "R" Us Inc . plans to close another 200 stores and lay off a significant portion of its corporate staff following a disappointing holiday sales season, according to people familiar with the matter.

The Wayne, N.J., retailer recently had announced plans to close up to 182 stores, affecting approximately 4,500 workers. The latest wave of closings would cut nearly in half the number of U.S. stores it had before its bankruptcy filing, the people said.

The discussions about the store closings are continuing, and the number of closures could change, the people added.

The company has also walked back from a promise to offer severance to all affected employees. According to internal documents reviewed by The Wall Street Journal, managers were recently instructed to tell hourly workers that "there are no severance benefits being provided for the store-closing process." In January, store managers were instructed to tell employees that the company would provide severance to all affected employees, including hourly workers, according to the documents.

After filing for bankruptcy, Toys "R" Us had sought approval to pay millions in incentive bonuses to its top executives. While those bonuses drew opposition from the government's bankruptcy watchdog, a judge approved the incentive payments in December. wsj.com

A Target store in San Francisco is keeping tents behind locked cases
And the internet thinks it's because homeless people are stealing them

San Francisco has a serious homelessness crisis. It's gotten so bad that a Target store downtown has started keeping camping tents behind locked cases to prevent people from stealing them, according to a company spokesperson. The company did not say if the policy is meant to deter homeless people in particular.

Earlier this week, Jane Natoli, a financial crimes analyst at payments startup Stripe, stopped into the Target Metreon store in San Francisco's SoMa neighborhood and was surprised to find tents in locked cases that are typically used for safeguarding alcohol and medicine in stores. She posted a photo in a tweet that has since gone viral.

People on Twitter quickly came to the conclusion that the tents at Target were being locked up because homeless people might be stealing them as a last resort for shelter. businessinsider.com

Owner of Mattress Firm, Steinhoff Loses Case Against Ex-Partner
Amid Global Accounting Scandal

Steinhoff International Holdings NV lost a case against a former business partner related to how it reported financials for 2016, the first major legal setback for the global retailer as it battles an accounting scandal.

The owner of French furniture chain Conforama, Mattress Firm in the U.S. and Pep clothing in Africa should amend its accounts for that year, the Amsterdam Enterprise Chamber ruled Monday in a case brought by Andreas Seifert's OM Handels and MW Handels businesses. The lawsuit pre-dates the reporting by Steinhoff of financial wrongdoing that's wiped almost 90 percent off the value of the company. bloomberg.com

PA man gets 33 months, $71K restitution order for Nigerian reshipment scheme
Miller falsely represented to be employees of companies in order to arrange and cause the unauthorized purchases of merchandise, and thereafter directing its shipment to individuals (re-shippers) who would re-ship the merchandise to co-conspirators overseas or would sell the products online and transfer the proceeds to co-conspirators overseas. Miller also knowingly transported, transmitted, or transferred monetary instruments or funds from a place in the United States to a place outside the United States (Nigeria). justice.gov

Bed Bath & Beyond Trims Claims In Manager OT Class Action
A New York federal judge on Wednesday trimmed claims in a proposed class action alleging Bed Bath & Beyond denied overtime payments through the use of the fluctuating workweek payment model, dropping claims from department managers while claims from assistant managers remain in the litigation. law360.com

OT Suit Against Harris Teeter Supermarkets Stays Alive
A North Carolina magistrate judge on Tuesday recommended nixing Harris Teeter LLC's bid to toss a Fair Labor Standards Act suit accusing the supermarket chain of failing to pay employees for driving to and from managers' residences to deliver store keys before and after their shifts, saying such work deserved pay. law360.com

Employers try to keep older workers on board as job market tightens
Employers have typically shied away from hiring workers 55 and older because of consumers ranging about commitment, adaptability and higher costs associated with wages and medical benefits. But, a tightening labor market is causing many to reevaluate that thinking, according to a survey conducted by the University of Minnesota. startribune.com

Taco Bell Overtakes Burger King as the Fourth-Largest U.S. Chain
The Mexican-themed chain eclipsed its burger rival in U.S. sales last year, becoming the fourth-largest domestic restaurant brand, according to a preliminary report by research firm Technomic. McDonald's Corp., Starbucks Corp. and Subway Restaurants held on to the top three spots. bloomberg.com

KFC Store Closures In The U.K. Prompt Calls To Police
With Complaints Of Chicken Shortage

Erie, PA: Fundraiser to aid security efforts in Erie retail strip

Walgreens: As West recovers, flu incidence gains in Northeast


Coming next week to the D&D Daily
• 2017 Internet Jobs Report
2017 ORC Report

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality


Suspect arrested in suspected eBay reshipping scheme

A Parke County fraud investigation led police to a Fishers man and a larger scheme involving hacked Ebay accounts, according to the sheriff's department.

The Parke County Sheriff's Department began an investigation Feb. 9 after a person reported their Ebay account had been hacked and an unknown person was purchasing items.

Police learned the items were being shipped to an address in Fishers, and then worked with with the Fishers Police Department and U.S. Postal Inspectors to get a search warrant for the address. Police found some of the property purchased with the victim's Ebay account, as well as items from five other people believed to be victims of Ebay hacking. Read more

For further information on PROACT, email inquiries to PROACT@eBay.com.




Wilson Safe Helps Retailers
Reduce Burglaries & Internal Threats

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For over 100 years Wilson Safe has provided service and sales for safes all over the world. Their showroom is open in Philadelphia, PA to view safes in person or a sales rep is available to answer your call today!

Visit wilsonsafe.com for more information


Amazon plans to open 6 more cashierless Amazon Go stores this year
Amazon's much-heralded convenience store of the future, Amazon Go, may seem like a crazy experiment. But the company plans to open as many as six more of these storefronts this year, multiple people familiar with the company's plans have told Recode.

Some of the new high-tech stores are likely to open in Amazon's hometown of Seattle, where the first location is based, as well as Los Angeles, these people said. It's not clear if Amazon will open up Go stores in any other cities this year.

The first Amazon Go store opened one month ago to much fanfare, after more than 12 months of hype that only crescendoed as the company delayed the public opening by about a year.

Amazon spent four years crafting a system - dubbed Just Walk Out Technology - that allows shoppers to scan their phone upon entrance, grab desired items off a shelf, and automatically get charged the right amount after exiting without the need to stop at a cash register to pay. (Here's a photo tour of the first Amazon Go store.)  recode.net

Commentary: Why Amazon Go is a 'No-Go' for Most Retailers
Retailers High Jump and Amazon Pole Vaults

Amazon's relentless pursuit of innovation is truly impressive and even inspiring, but they are playing an entirely different game than most every other retailer. Brick-and-mortar retailers that try to chase Amazon are destined to fail - they can't possibly sustain the retail moon-shots Amazon seems to make every other quarter.

And yet, the retail industry is undergoing cataclysmic change. Business results are challenged and stores are being shuttered. Traditional approaches and strategies that have worked reliably in the past do not today. As one retail executive confided, "nothing seems to be working... we're questioning everything."

The allure of technology as the panacea for all that ails brick-and-mortar retailing, like the type epitomized by Amazon Go, is compelling. But technology is hardly a panacea. And for some retailers, too many misplaced technology bets could exacerbate an already precarious financial situation and waste precious time as the next earnings call approaches.

My advice to retailers is to simply install a single sensor at the entrance of their stores so they can know exactly how many shoppers are visiting and when. Then, they should hire enough store staff to serve the shoppers in a way that delights them and causes them to happily make a purchase and return again and again in the future. Retailers don't need Amazon Go to be successful - it's a no-go for most of them anyway, maybe even Amazon too - and they're jumping with a pole. chainstoreage.com

Trucking Industry Launches Info Sharing, Cybercrime Reporting Service
The American Trucking Associations (ATA) announced Wednesday the launch of Fleet CyWatch, a new service for members of the trucking industry to share threat information and report cybercrimes affecting fleet operations. The Fleet CyWatch program is open to motor carrier and council members of ATA, the US's largest national trade association for the trucking industry.

Fleet CyWatch was developed in conjunction with the US Federal Bureau of Investigations to improve cybercrime reporting and response and to improve motor carriers' cybersecurity awareness and threat prevention. darkreading.com

C-Suite Divided Over Security Concerns
More than 60% of CEOs believe malware is the biggest threat to their organization, but just one-third of CISOs, CIOs, and CTOs agree - according to a new study by identity management company Centrify.

CEOs and TOs also diverged on whether they knew if their organization had experienced a breach. Only 55% of CEOs say their organization experienced a breach, while 79% of TOs say so. On the technology front, 62% of CEOs say two-factor authentication technologies are difficult to manage, while only 41% of TOs concur with that statement.

"Part of the problem is that the technical people tend to try to keep the breach quiet," says Tom Kemp, CEO at Centrify. "I think overall, the TOs need to do a better job managing up, because with SEC regulations and various state breach notification regulations, organizations really do have to report if they have been breached today." darkreading.com

Global Cybercrime Costs Top $600 Billion

The Mobile Threat: 4 out of 10 Businesses Report 'Significant' Risk

Democrats demand Equifax extend protection for consumers


Shoppers Drug Mart stops selling gun magazine following Florida shooting Toronto mayor complained to store on Twitter
Shoppers Drug Mart said they would stop selling a gun lifestyle magazine after a complaint from Toronto's former mayor. David Miller tweeted about the magazine in the wake of the Florida shooting, which occurred last Wednesday and left 17 people dead.

"Really @ShopprsDrugMart, promoting semi-automatic weapons at our local shop? How about you stop." Miller tweeted about Recoil magazine. Three days later, Shoppers Drug Mart responded to Miller, and said the store would pull the copy from shelves and cancel further shipments of the magazine. Miller praised Shoppers for being "very responsive" and said this was "the right action." metronews.ca

Canadians mostly happy with grocers despite bread-price fixing scheme
The annual online survey found 47 per cent of respondents said their views about their grocer didn't change following allegations that at least seven Canadian grocers and bakery wholesalers co-ordinated the price of bread and related products for more than a decade.

Nine per cent said the revelations significantly worsened their view, while 13 per cent said it improved their opinion of their retailer.

Survey respondents over 45 years of age, as well as those who shop at Sobeys, Freshco or Loblaws were the most concerned. metronews.ca

Less than half of Canadians take steps to protect against identity theft
Are you protecting yourself?

Only half (53 per cent) are taking some of the recommended steps to protect against identity theft, including measures like managing their social media account settings, putting them at risk of fraud.

Millennials are hyper-aware of the impact of identity theft when compared to baby boomers. Most Canadians actively protect themselves against fraud by not sharing their P.I.N. (88 per cent) or by regularly monitoring their online banking and credit card accounts (76 per cent). businessinsider.com

Canadian Retail Sales Drop Unexpectedly at End of a Banner Year
Driven By Disappointing Holiday Shopping Season

Canadian retailers ended their strongest year in two decades on a down note, with a disappointing Christmas shopping season pulling back sales in December.

Receipts fell 0.8 percent to C$49.6 billion in the last month of 2017, Statistics Canada reported Thursday. It was the biggest monthly decline since March 2016. Economists were expecting no change during the month.

For all of 2017, sales were up 6.7 percent, the biggest increase since 1997. The year was largely a tale of two halves for retailers with a surge in the first six months masking a deceleration in the second half.  bloomberg.com

Saks expands in Canada with first Calgary store
Saks Fifth Avenue is scheduled to open its first store in Calgary today, making it its third shop in Canada. The 115,000-square-foot legendary department store is part of the high-end Chinook Centre, which also includes Hudson's Bay and Nordstrom. calgaryherald.com

Walmart sales gain on lack of Canadian rivals
Same-store sales in Canada rise 2.9 per cent, helping to offset disappointing profits and slower e-commerce sales in the fourth quarter. thestar.com

Canadian government proposes new health warning labels for food

Baskin-Robbins Announces Expansion In Toronto With Plans For Four New Locations

Push underway to repeal bylaw allowing stores north of Toronto to open on holidays

Canadian urban athletic wear retailer sets U.S. debut

Canada's MTY Food to buy Mmmuffins, Timothy's World Coffee

OPINION: Treatment of Sears Canada pensioners a 'travesty' that demands action

Weston family's Choice Properties buying Canadian REIT for $3.9-billion

Toronto, ON: Mall Security Stops Man With Gun At Eaton Centre
Toronto police say two males in custody after one of them was allegedly seen walking through the Eaton Centre with a gun on Saturday evening. Toronto police spokesperson Katrina Arrogante says Eaton Centre mall security contacted them at 7:39 p.m. after they allegedly spotted a male walking with a group and displaying a gun. Other callers reported to police seeing the suspect at Shuter and Richmond streets prior to his entry into the mall. Police say security guards followed the suspect to TTC's Dundas Station where police arrived and detained two suspects. cp24.com

Ottawa: Robbery suspect escapes in stolen bus with $6,000 in winter jackets
A robbery suspect used a stolen bus to make his getaway with a load of winter jackets taken from an Ottawa store, police said Wednesday. Police said the male suspect broke into a clothing store and took dozens of men's winter jackets worth around $6,000. The suspect then drove away in a small bus that police said had been stolen from a group that transports people with disabilities. cbc.ca

Granby, QC: Armed Robber Hospitalized After Flipping Car During Police Chase
A man is in hospital after losing control of his vehicle in a police chase that followed an armed robbery at a Couche Tard in Granby, Sunday night. At around 8:30 p.m., police arrived at the convenience store on Denison Street. The man, who is in his late forties, had already fled in his vehicle toward downtown, police say. Police followed the man down Drummond Street. When the man arrived at David-Bouchard Boulevard, he lost control of his vehicle when trying to turn and flipped twice. He was taken to hospital, where he was treated for minor injuries. Police say he will survive his injuries. cbc.ca

Gibbons, AB: Dinosaur figurines, replicas stolen from Alberta's Jurassic Forest Theme Park
RCMP north of Edmonton are searching for three suspects after dinosaur figurines, replicas and electronics were stolen from the Jurassic Forest theme park. Police were called to a break in at the facility near Gibbons, Alta. just before 5:30 a.m. on Friday, Feb. 2. Police believe the suspects used the large gate at the entrance of the park to enter the facility, which is closed for the season. Surveillance video shows a U-Haul cube van enter the property and three men enter the business. stalbertgazette.com

St. John's, NL: Suspect nabbed after five-day robbery spree

Debert, NS: Man charged after nine-month investigation into $2,000 C-store robbery

Sooke, BC: Two men flee following McDonald's robbery attempt

Langley, BC: Police seek suspects for grocery theft from Otter-Co-op

(Update) Ottawa, ON: Police charge man in Billings Bridge mall shooting

Robberies and Burglaries

Backcountry - Fort St. John, B.C. - Burglary
C-Store - Windsor, ON - Armed Robbery
C-Store - Windsor, ON - Armed Robbery (used baseball bat)
C-Store - Granby, QC - Armed Robbery
Fas Gas - Penhold, Alberta - Burglary
Flower Hill Grocery - St. John's, NL - Armed Robbery
Liquor Store - Fort St. John, BC - Armed Robbery
Liquor Store - Nanaimo, BC - Armed Robbery

Liquor Store - Grande Prairie, Alberta - Robbery
Liquor Store - Morinville, Alberta - Robbery
Liquor Store - Prince Rupert, B.C. - Burglary
Liquor Store - Halifax, NS - Burglary
Mary Anne's Convenience - St. John's, NL - Armed Robbery
McDonald's - Sooke, BC - Robbery
Needs Convenience - St. John's, NL - Armed Robbery


The state of chargebacks and how to deal with an unfriendly payment
chargeback system

Brad Wiskirchen, CEO of Kount, reveals the challenges associated with chargebacks and key considerations that organizations must follow in order to win representments

According to the recently launched The State of Chargebacks Report, 82% of organisations are disputing chargebacks today. What are the biggest challenges when it comes to this issue?

Disputing chargebacks has been an area of frustration for many years. Merchants are at the mercy of policy, compliance, and inconsistent application of the rules applying to chargeback resolutions. Kount's survey found that the two biggest issues that businesses face when dealing with chargebacks are disputing them (59%) and being able to identify friendly fraud (58%). These issues occur when merchants dispute chargebacks, a process known as representment.

What are the main sources of chargebacks?

While the main source of chargebacks may vary from one vertical segment to another, CNP (card-not-present) fraud is the biggest source of chargebacks among survey respondents (48%), followed by friendly fraud (28%), account takeover fraud (7%), and merchant error (4%). One troubling part of the report is that 12% of respondents did not know the cause of the majority of their chargebacks.

Is there any ecommerce segment particularly most affected by chargebacks? If yes, is there any explanation for this?

Traditionally, we have seen certain segments such as online games and gaming, adult, and digital goods companies suffering higher rates of chargebacks. This is primarily due to the nature of their business. Buyer's remorse, the ease of calling the bank and denying a charge, and merchant policies, all exacerbate chargebacks. Consumers are more comfortable calling and disputing a charge today than ever before.  thepaypers.com

Staying Ahead of Fake Product Reviews
In the competitive world of online commerce, not every merchant is honest. Some post fake positive reviews for their products to entice shoppers. Others post fake negative reviews of competitors' products to dissuade potential buyers.

There are many types of product review fraud. Here are some common ones.

Individuals and small groups. This type of fraud involves a few people who manually write fake reviews, either promoting their own products or criticizing competitors'. Retailers should block the fraudsters, after a first warning or without any warning.

Larger teams. This involves an organized team of people that write fake reviews, sometimes hundreds per day. For fake positive reviews, the teams are often paid a portion of the increased sales or with free or discounted products.

Automated bots. Dishonest merchants have been known to create bots that post automated reviews. The bots set up fake consumer accounts and go through a list of products to leave fake reviews. Fraud from automated bots can cause much damage in a short amount of time.

False negative. The false negative fraud involves tagging competitors' valid positive reviews as fakes to trigger their removal. It usually takes a while for a competitor to verify a tagged review, which can reduce sales in the interim. practicalecommerce.com

Report: Walmart's e-commerce head dispels exit rumors

Walmart has big online plans for 2018


Gilbert, AZ: Woman may be responsible for $80K in retail thefts around the Valley
A Glendale woman was arrested after stealing from 19 Ulta and Victoria's Secret stores in seven Valley cities. Gilbert Police report that from October until January of this year, 20-year-old Arianna Marie Rodriguez took retail items from 19 Ulta and Victoria Secret stores in Gilbert, Glendale, Phoenix, Peoria, Tempe, Surprise and Scottsdale. Police say the stolen items are worth over $31,000. Surveillance video showing her appearance and distinct tattoos were used to connect her to the crimes.

Police reportedly found "numerous brand-new Victoria's Secret items in her apartment". Police say there were about 27 other thefts of other Victoria's Secret stores that may be linked to Rodriguez. The estimated loss of those items is an additional $50,000. Rodriguez has been charged with 19 counts of retail theft. abc15.com

Map of Victoria's Secret and Ulta Beauty Thefts

Update: Hudson, WI: Walmart scam in WI & MN involved employee impersonation, $8,000 gift card theft
Authorities said it took a costume, a comment and a cast of accomplices to pull off a con that fleeced Walmart out of $8,000 at various stores in western Wisconsin and Minnesota. According to court documents, the main suspect would enter a Walmart clad in a former employee's vest, then approach a cashier, who would be told it was breaktime. From there, the suspect would open up the cash register to allow a string of accomplices to buy thousands of dollars in gift cards. A criminal complaint filed in St. Croix County states a team of suspects ran the same scheme at Walmart stores last summer in Hudson, New Richmond and Red Wing, where they were arrested. hudsonstarobserver.com

Westfield, NJ: Man Steals 60 Pairs of Pants valued at $5,910
A store in the 100 block of Central Avenue reported a shoplifting on February 12, 2018. The man in his 30's , entered the store and grabbed 60 pairs "men's bottoms" valued at $98.50 each, totaling $5,910. The actor then exited the rear doors to an awaiting get-a-way car. tapinto.net

Helena, MT: Two men arrested for multiple thefts from Shopko; over $2,000
Nicholas S. Clark and Ronald G. Eppers have been charged with robbery and theft. On February 12th, a Shopko manager showed Helena Police photographs of two men who had been stealing merchandise from the Helena store on multiple occasions. The merchandise stolen included Garmin watches and Dyson vacuums. The same suspects stole Garmin watches from the Great Falls Shopko store on February 3rd and 12th. ktvh.com

Plainfield, IN: Former Verizon employee arrested for $1,800 theft
Shortly after 1 p.m. Tuesday, Paul B. Olivier, 43, of the 400 block of Colton Street in Yorkville, was arrested and jailed on burglary charges for allegedly stealing from the Verizon store. On Dec. 20, Plainfield police issued a warrant for Olivier's arrest. The warrant carried a $25,000 bond. Olivier was a former employee of a company that was contracted to do work at Verizon stores. theherald-news.com

Rockton, IL: Four men charged with Felony charges for Distraction Theft at T- Mobile

Jonesboro, AR: Man arrested for stealing $1,600 worth of cigarettes from Tobacco Superstore

Springville, NY: Deputies stop man who stole over $1,000 of electronics from Walmart

Submit your ORC Association News

Visit the ORC Resource Center



Shootings, Brawls & Deaths

Kansas City, MO: Man faces murder charge in C- store shooting
Kameron L. Gines, 23, faces second-degree murder and armed criminal action charges. Kansas City Police found the victim shot in the gas station parking lot at 27th Street and Indiana Avenue. Witnesses told police that Gines and the victim were in a physical altercation when the suspect turned and shot the victim. kctv5.com

Duluth, MN: Police looking for man who shot another man in McDonald's drive-thru
An early morning trip to McDonald's turned violent after a man was shot in the restaurant's drive-through lane following an apparent robbery. Shortly after 6:30 a.m. on Saturday, Duluth police were dispatched to the McDonald's on Old Peachtree Road after receiving reports of shots fired. The victim was shot once in the leg. gwinnettdailypost.com

Greendale, WI: One person sent to hospital in brawl at Southridge Mall food court
Police responded at 7:40 p.m. Feb. 15, after getting a 911 call about 15 to 20 people who were physically fighting and throwing chairs in the food court. When officers arrived, four people indicated they were victims. One was injured and taken to the hospital. Three others who were involved had left. The remaining individuals were banned from the mall for a year. jsonline.com

Robberies & Thefts

Chico, CA: Man arrested on charges he stole crossbow from Walmart
The store's loss prevention staff reported seeing a man, identified as 34-year-old Ryan Stephens of Chico, steal a crossbow from the store and then walk north on Business Lane. Officers found and arrested Stephens walking near Highway 99. chicoer.com

Spring, TX: Teen Girl Staged Grocery Store Armed Robbery,
Set up Friend to be the Victim

A 17-year-old Texas girl and two underage accomplices are accused of staging a robbery and subsequent carjacking in a bid for cash, according to investigators. Susan Marie Mize, is charged with aggravated felony robbery. The two alleged accomplices, ages 16 and 15, are also being charged in the case. wwaytv3.com

Lower Providence Township, PA: Email Scam cost company $1,700 in Apple Gift Cards
Police are investigating a fraud that took place at a business Feb. 8. An employee reported receiving an email, which was supposedly from the CEO of the company, asking her to purchase 20 $100 Apple App Store and iTunes gift cards for other employees. The email instructed her to scratch off the security strips, take photos of the codes, and email them back. After following those instructions, the employee spoke with the CEO who had no knowledge of the email. The scam was caught in time to stop three transactions but 17 cards had already been processed for a loss of $1,700. timesherald.com

Baltimore, MD: Suspect arrested in at least nine Dunkin' Donuts, Subway robberies

Gwinnett County, GA: Armed Robber who targeted Pharmacies across Gwinnett County Arrested; Rite Aid and two CVS Stores

Clinton, MS: Four Men Arrested connected to Multiple Gas Station / C- Store Armed Robberies


Sugar Land, TX: Repeat Offender/Shoplifter gets the Max;
2 years in jail

Judge Brady Elliott sentenced Shangaee June Palmer to two years in prison for theft - the maximum allowed by law. Palmer had previously agreed to plead guilty to the crime, but then didn't show up for court the day she was to plea. After considering her statement and evidence of Palmer's numerous prior theft convictions, Judge Elliott sentenced Palmer to the maximum two years in the State Jail Division of the Texas Department of Criminal Justice. fortbendstar.com

Kroger employee charged with using Shopper's stolen debit card
A Kroger employee and another suspect have been charged with credit card abuse after they allegedly used a debit card that was stolen from the shopping cart of a Kroger customer. Deputies responded to the Kroger in Magnolia on Jan. 19 in reference to a theft. The victim's debit card was later used at several locations. Deputies arrived at the gas station and identified the individuals as suspects. A warrant was then issued for the arrests of Ray Drews and Wendy Meyer. An investigation revealed Meyer was an employee at the Kroger store. Meyer was arrested on Monday at Kroger. Drews was arrested the same day, after a brief struggle and foot chase. Drews is a documented gang member and habitual offender. Meyer has had multiple drug offenses. chron.com


C-Store - Darlington, NC - Robbery
C-Store - Conyers, GA - Armed Robbery
C-Store - Taunton, MA - Robbery / Assault
Circle K - Oakdale, CA - Armed Robbery
CVS - San Diego, CA - Armed Robbery
Dollar General - Daytona Beach, FL - Robbery
Family Dollar - North Fort Myers, FL - Armed Robbery
Family Dollar - Houston, TX - Burglary
Gun Store - Cedar Falls, IA - Burglary
Little Caesar's Pizza - Ocala, FL - Armed Robbery (Attempted)
Pharmacy - Star Valley, WY - Burglary
Rite Aid - Rochester, NH - Robbery
T-Mobile - Broadview Heights, OH - Armed Robbery
7-Eleven - Oakdale, CA - Armed Robbery
7-Eleven - Crofton, MD - Robbery
99 Cent Store - Riverside, CA - Robbery


Daily Totals:
13 robberies
3 burglaries
0 shootings
0 killings



Brian Meves
named District Asset Protection Manager for Dillons Grocery Store

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The individual selected for this position works collaboratively with Market Directors and Store Directors to support a Culture of Safety and 200% accountability. This position ensures the execution of programs surrounding the safety of people, the security of assets, compliance with internal and regulatory standards and the prevention of shrink within the assigned market, thru root cause analysis, deployment of solutions that protect the assets of the organization and audit to determine the effectiveness of the initiatives as designed...

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When the goal of feedback isn't clear, conflict may arise. To convey whether you want advice or just a listener when giving feedback, ask this question first. What do you hope to achieve?

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