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ISC West
April 10-13

IROCC 5th ORC Symposium
April 13

IOBSE Spring Conference
Registration Open!
April 24-26

Miami-Dade Police Departments Global Cargo Theft Symposium
May 1-4

RLPSA Connect
May 3

CNP Expo
May 15-16

Q2 RAM LP Committee Meeting
June 13

Midwest Cargo Security Council One-Day Cargo Security Summit
June 20

RLPSA Annual Conference
Aug. 5-8

New England LP Expo
Sept. 13

Q3 RAM LP Committee Meeting
Sept. 14 -
DCU Center
Worcester, MA

CORCA Conference
Oct. 3-4

Q4 RAM LP Committee Meeting
Nov. 7th
BJ's Wholesale Inc Corp. Office - Westboro, MA

See More Events




Enterprise Risk Management
Rosamaria Sostilio

Quick Take #16

Digital Loss Prevention
Bob Oberosler

Quick Take #15

View all published episodes here



'17 National Retail Security Survey

2016 NRSS Survey

2015 NRSS Survey


Check out the Daily's Exclusive Reports

Q4/2017 Internet/Featured Jobs Report

Q4/2017 Robbery Report

Q4/2017 Violent Death Report

Q2/First Half Senior LP/AP Jobs Report

2016 ORC Report

See more reports




2017 Group LP Selfies - Year in Review
Your Team - Your Pride - Our Industry
Building Industry Pride - One Team Selfie at a Time

View all of 2017 Group LP Selfies

Building Loss Prevention Team Pride
One Team, One News Day At a Time
Now it's Worldwide with Nike China

We never knew how HUGE the D&D Daily's Group LP Selfie would become when we started it four years ago. What began as a fun way for LP and AP teams to showcase their "industry pride", since this column started in 2014 (Chad McIntosh's Bloomingdale's team helped us kick off the program in June 2014), we've gotten over 260 team selfie submissions, and not just from the U.S. either - we've gotten team pictures from Mexico and China even!

We're proud to announce that Bloomingdale's, through their employee volunteer programs and recent picture submitted to the Daily showing their AP team volunteering at a local food bank, are helping us once again launch a new program: the Daily's new Community Pride Group LP Selfies. Send us your stories and pictures of how your team is giving back and helping to build Community Pride!

From the D&D Daily team, we thank each and every one of you for taking the time to not only read the Daily but become a part of it. While we put a collective 35-40 hours into the D&D Daily every day, what really makes the impact, regardless of their level or job, is the personal and positive industry news that you submit to our team. With your articles, industry achievements and team pictures, you remind us each and every day why we do this: to help educate and impact our readers and the industry so that we might make teams stronger, stores safer, and retailers more profitable.

The Team Selfie Challenge has become an industry calling to show our pride and our people, because that's what it's all about: the people of this industry. We couldn't do any of this without YOU!

Show us your Team & Community Pride!


Coming April 2/3:

Organized Retail Crime

MetrORCA Update - ORC Trends - Strategies - Innovations

Lt. Tarik Sheppard, NYPD
Jim Cosseboom
, Manager of Investigations & Corp. AP, Ahold-Delhaize
TJ Flynn
, Sr. Manager of AP Investigations, JC Penney

Hear from three key members of New York's Metro ORC Association: Lt. Tarik Sheppard, NYPD; Jim Cosseboom, Manager of Investigations & Corporate Asset Protection, Retail Business Services LLC, an Ahold-Delhaize company; and TJ Flynn, Sr. Manager of Asset Protection Investigations, JC Penney.

Learn how MetrORCA's annual conference will be different from others, what role big data will play in solving cases, and why it's important for LP teams to celebrate the small wins.

Episode Sponsored By

Why Legal Teams Should
Get Involved With ORC

Lt. Tarik Sheppard, NYPD, shares how MetrORCA is using their new conference as a true educational platform for attendees, why it's important to show prosecutors what ORC is all about, and why legal departments should be brought more into the process.

Solution Providers: Have a video or commercial you want to publish? Contact us 


North American Fraud Awards attracts prominent retailers to judging panel
The all new North American Fraud Awards, being held in Dallas, boasts an outstanding line up of prominent US retailers as well as executives from Wicklander Zulawski & Associates on its judging panel.

Have you made the final cut?

To see a full line up of judges, together with shortlists of who has made the final cut and been shortlisted for an Award, click https://retailrisk.com/north-american-fraud-awards-2018/

The Fraud Awards culminate on 17th May with an "Oscars" style Gala Dinner celebrating the best achievements of individuals, teams and vendors in Asset Protection over the last 12 months. Visit the organisers website (above) to book your table for what promises to be a great night.

Meet Our Judges:
Chris Mcdonald - Senior Vice President of Loss Prevention, Compass Group, NAD
Skip Myers - Director of Loss Prevention/Risk Strategy, Microcenter
Gregg Smith - Director of Asset Protection, Five Below
Shane Sturman, CPP, CFI - Senior Partner and President/CEO, Wicklander-Zulawski & Associates, Inc.
Chad McIntosh - Vice President of Asset Protection and Risk Management, Bloomingdales
Chance Bowlin - Director of Loss Prevention, Petco
L. Wayne Hoover, CFI - Senior Partner, Wicklander-Zulawski & Associates, Inc.
Gary Moncur - Director of Loss Prevention, Compass Group NAD
David Lund - Vice President of Loss Prevention, Dick's Sporting Goods
Cary Jones - Vice President of Administrative Services and Loss Prevention, Vision Works
Garth Gasse - Director of Loss Prevention, SSP America
Rick Beardsley - Director of Loss Prevention, Safety & Risk, At Home/Garden Ridge
David Shugan - Senior Director of Loss Prevention, Carter's & OshKosh B'Gosh Children's Apparel
Mark Robinson - the Executive Director, Asset Protection for Toys R Us
Susan Baker - Vice President Asset Protection, EZCORP   Read more here.

ACLU Surveys Top 20 Retailers About Facial Recognition
Lowe's says they're using it - Ahold-Delhaize says they're not
The rest neither confirm nor deny

Are American retail stores using face recognition on their customers without telling them? We asked some of America's biggest retailers and, with a few exceptions, they refused to tell us.

We do know that most major retailers have video cameras in their stores. We know that at least one face recognition vendor is pushing the use of the technology for identifying shoplifters, and claims to have several Fortune 500 retailers among its clients. We know the technology's use is rapidly growing in the UK. We know the New York Times reported recently that the use of face recognition is being "explored" at Madison Square Garden. We know that Walmart tested the technology in its stores for several months in 2015. And now we know that at least one major American retailer, Lowe's hardware, has begun using the technology without informing visitors to its stores.

We decided to start with a simple question for some of the top American retailers: "Are you using face recognition with cameras on your customers?" Last month we took a list of the top 20 retailers published by the National Retail Federation, subtracted Amazon because of their minimal brick-and-mortar presence, and added Disney because it deals with many millions of people at its theme parks. We then sought answers to our simple question from those companies' chief privacy officers, press contacts, or whatever other contacts we could find.

Of the 20 companies we contacted, only one was willing to tell us that they don't use it: the company Ahold Delhaize, whose U.S. brands include the supermarkets Food Lion, Stop & Shop, Giant, and Hannaford. And one company, the hardware company Lowes, said that it does use face recognition technology - to identify shoplifters.

All the other companies we contacted refused to answer our question. Target and McDonald's said the answer was "considered proprietary." Rite Aid and TJX Companies (whose brands include T.J. Maxx and Marshalls) responded to us but would neither confirm nor deny the use of biometric face scans. Lowes's competitor Home Depot, which told Fortune in 2015 that it did not use the technology, now told us that the answer to our question was confidential for "competitive reasons."

Retailer - Using Face Recognition?

Wal-Mart Stores - Refused to answer
The Kroger Co. - Refused to answer
Costco - Refused to answer
The Home Depot - Refused to answer
CVS Caremark - Refused to answer
Walgreens Boots Alliance - Refused to answer
Target - Refused to answer
Lowe's Companies - YES
Albertsons Companies - Refused to answer
Royal Ahold Delhaize USA - NO
McDonald's - Refused to answer
Best Buy - Refused to answer
Publix Super Markets - Refused to answer
Rite Aid - Refused to answer
Macy's - Refused to answer
TJX Companies - Refused to answer
Aldi - Refused to answer
Disney - Refused to answer
Dollar General - Refused to answer  aclu.org

Trump hates Amazon
Capitol Hill wants Facebook's blood, but President Trump isn't interested. Instead, the tech behemoth Trump wants to go after is Amazon, according to five sources who've discussed it with him. "He's obsessed with Amazon," a source said. "Obsessed."

What we're hearing: Trump has talked about changing Amazon's tax treatment because he's worried about mom-and-pop retailers being put out of business.

   ● A source who's spoken to POTUS:
"He's wondered aloud if there may be any way to go after Amazon with antitrust or competition law."

   ● Trump's deep-seated antipathy
toward Amazon surfaces when discussing tax policy and antitrust cases. The president would love to clip CEO Jeff Bezos' wings. But he doesn't have a plan to make that happen.

Behind the president's thinking:
Trump's wealthy friends tell him Amazon is destroying their businesses. His real estate buddies tell him - and he agrees - that Amazon is killing shopping malls and brick-and-mortar retailers.

   ● Trump tells people Amazon has gotten a free ride from taxpayers and cushy treatment from the U.S. Postal Service.

   ● "The whole post office thing, that's very much a perception he has," another source said. "It's been explained to him in multiple meetings that his perception is inaccurate and that the post office actually makes a ton of money from Amazon."

   ● Trump also pays close attention to the Amazon founder's ownership of The Washington Post, which the president views as Bezos' political weapon.

Editor's Note: It's about time we hear that the government is paying attention to what's happening in retail stores across America. With all the news about how strong our economy is, the strong labor market and growth rates it's refreshing to hear at least somebody is paying attention to the plight of retail workers and the companies servicing those stores. Let's hope we see action as it relates to leveling the playing field fairly.

Quite frankly if Bezos continues along this path of gobbling up every industry he enters, let's see if the Fed's take antitrust action.

Mexico Private Security Boom Adds to Corruption, Use of Force: Study
Rapid growth in private, unregulated security companies in Mexico has contributed to corruption, human rights abuses and excessive use of force, a report found on Tuesday, as the country suffers record levels of violence.

Lawlessness fueled by organized crime and corruption has spurred demand for private security services, a market worth billions of dollars, said the report by the Inter-American Dialogue, a Washington-based think tank.

Some 8,000 private security companies, or up to 80 percent of the total, work outside government regulation, it found. Mexico recorded its highest murder rate since modern records began in 2017, and companies also face rising levels of burglary, robbery, cargo theft and extortion.

The Inter-American Dialogue report said with the spread of private security firms "a lack of oversight and enforcement has led to instances where corruption, human rights abuses and excessive use of force have gone unchecked."

The proliferation of armed security personnel operating without oversight creates risks, the report said. usnews.com

Oh Thank Heaven, Franchisees Not Employees of 7-Eleven!
All is well with one of America's most beloved convenience stores. In October 2017, four 7-Eleven franchisees filed a class action lawsuit alleging the company misclassified franchise owners in California as independent contractors instead of employees. The plaintiff-franchisees sought hundreds of thousands of dollars in overtime pay and business expenses for each franchisee. But on March 14, 2018, the presiding judge put the plaintiffs' Big Gulp gamble to rest, ruling that the franchisees are, in fact, independent contractor franchisees, and not employees, under California law or the FLSA.

Of particular note, the court looked to factors under Martinez to conclude the franchisees were properly classified as independent contractors. The court noted that franchisees were generally entrepreneurial people, willing to commit time and money and assume a risk of loss in order to own and profit from their investment. Some operated multiple locations. The court found it significant that there was no cap on how much plaintiffs could earn on their investment, that they had complete discretion to do things like hire and fire employees, and that they had complete control over the day-to-day operation of their store(s). The fact that franchisees could terminate their agreement with 72 hours' notice, while 7-Eleven could only terminate "for cause," further weighed against a common-law employment relationship. lexology.com

Director, Internal Audit & Control for Sephora in San Francisco, CA
As a Director of Internal Audit & Control, you will be responsible for the development, implementation and testing of internal control rules and procedures within Sephora in the Americas (Sephora US, Canada, Brazil, Mexico), in full compliance with LVMH policies and procedures and for determining the internal audit scope, developing the annual audit plan and performing the audits. Reporting to the VP of Internal Control, you will help the organization accomplish its business and financial objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.
Take appropriate measures for the prevention and detection of frauds and partner with Loss Prevention and Fraud teams to update procedures and policies; coordinate all reporting on fraud issues. ● Coordinate Company actions on Business Continuity Plan and Disaster Recovery Plan and ensure main procedures exist and are updated regularly. ● Build and maintain a crisis management process.  sephora.com

Associate-friendly scheduling lifts retailer sales and profits
A Find at Gap: Steady Hours Can Help Workers, and Profits

Research of employees at more than two dozen Gap stores in the Chicagoland and San Francisco Bay areas found that more consistent shift scheduling led to an increase in sales. At stores where schedules were more consistent, sales rose seven percent compared to those where employee hours were inconsistent. nytimes.com

Where have all the LP Jobs Gone?
Find Out Monday in the Daily's Exclusive Q1 & 2017 Senior LP Jobs Report

Lingerie e-tailer Adore Me plots up to 300 stores

Walgreens on pace to shutter 600 US stores

Record-breaking influenza season nears end

Quarterly Results

Restoration Hardware Q4 sales up 13%, full yr sales up 14%
lululemon Q4 comp's up 1%, net sales up 18%, full yr. comp's up 1%, net sales up 13%
Walgreens Q2 Retail Pharmacy USA comp's up 2.4%, pharmacy comp's up 5.1%, retail comp's down 2.7%, sales up 12.2%
Shoe Carnival Q4 comp's down 0.5%, net sales up 3.9%, full yr. comp's up 0.3%, net sales up 1.8%
Hudson Bay Corp. Q4 comp's down 2.4%, sales down 2.1%, full yr. comp's down 2.5%, full yr. sales down 0.7%
   Saks Fifth Ave. Q4 comp's up 2.1%, full yr comp's up 0.1%, sales down 2.6%
   DSG Q4 comp's down 2.6%, full yr comp's down 2.6%, sales down 2.6%
   HBC Europe Q4 comp's down 3.4%, full yr comp's down 2%, sales down 2.4%
   HBC Off-Price Q4 comp's down 7.6%, full yr comp's down 5.9%, sales down 6.2%
Sonic Q1 comp's down 2.9%. sales down 17.4%
J Crew Q4 comp's down 3%, sales up 2%, full yr. comp's down 6%, sales down 2%


Whitepaper - Unlocking The Top Growth Strategies
in Retail Data Analytics - 2018 Edition

This whitepaper covers:

● Where to easily drive incremental revenues and improve operating profits
● What actions can be taken - via your data - to improve in-store upsells
● How your established Loss Prevention tactics may actually be costlier than you think

Data analytics can impact your company's profitability and reduce IT's workload, now read the top growth strategies to make your data actionable.

Download the Whitepaper

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality



S-Tron Verified as a Veteran Owned Small Business

We are thrilled to announce that S-TRON has been verified by the U.S. Department of Veterans Affairs (VA) and the Center for Verification and Evaluation (CVE) as a Veteran Owned Small Business (VOSB). We have always been proud of our connection to the US Military. We hire Veterans whenever possible and over 25% of our staff is former US Military including Owner, Steven P. Dunn and President, Peter Mattschull.

"It was an honor to have served our nation in the US Navy and now it is a privilege to serve some of the top businesses in America. We look forward to growing our client base to include government entities." 

Steve P. Dunn
Owner, CEO
US Navy Veteran

S-TRON is a National Provider of Electronic Security Equipment, Service, Design and Installations. We are
Licensed by the NYS Dept of State License No. 12000079391.


Senate Still Struggling With Data Breach Bill, Aide Says
U.S. Senate leaders are close to reaching an agreement on a legislative proposal that would establish a national data breach notification and security standard that many companies have clamored for, but longstanding disagreements over the bill's scope and preemption are likely to impede its progress through Congress this year, a Commerce committee staffer said Tuesday.

During a legislative update at the International Association of Privacy Professionals' global privacy summit in Washington, D.C., Cort Bush, a senior professional staff member on the Senate Commerce, Science and Transportation Committee, offered insight into the chamber's efforts to respond to major data breaches at companies ranging from Target to Equifax with legislation that would set a national standard for securing customer data and reporting compromises of that information. law360.com

Privacy: Do We Need a National Data Breach Disclosure Law?
Some say we need a more consistent approach, while others worry a national law might supersede and water down some state laws already on the books.

The demand for a national data breach disclosure law is, in part, a broader topic about privacy management and regulation on a national basis. The United States' approach to privacy management is largely industry-sector driven - and, as a result, mandates are fragmented.

The federal government has left this up to the states, creating a patchwork of laws. The National Conference of State Legislatures website depicts the wide ranging approach of the states. This creates a tremendous burden on the business community.

In recent weeks, both retailers and financial services firms have called on the US Congress to create a federal data breach disclosure notification law that supersedes state data breach notification laws. They contend a federal standard would simplify compliance and make the threshold for disclosure clear to businesses and consumers alike. However, there are alternative views. darkreading.com

What's on Your Mind? Bosses Are Using Artificial Intelligence to Find Out
AI tools give companies instant insights from employee surveys that once took months to process

Human-resource departments are becoming a bit less human as companies turn to artificial intelligence for help with hiring and firing-and to learn how employees really feel about their bosses.

An artificial-intelligence tool called Xander can analyze responses to employee surveys. Xander can determine whether an employee feels optimistic, confused or angry, and provide insights to help manage teams.

From a block of text, the software analyzes answers to open-ended questions based on language and other data, assigning attitudes or opinions to employees.

Research shows that emotions are key to understanding what motivates employees. How people feel often determines if they go above and beyond in the workplace or underperform.

More than 40% of employers world-wide have implemented artificial intelligence processes of some kind, according to a recent study from Deloitte.

But as AI tools infiltrate HR departments, regulators are struggling to keep up.

A number of software companies including HireVue Inc. and Syndio offer artificial-intelligence tools to help make decisions about hiring, firing and compensation. That worries employees who are wary of being psychoanalyzed by software, and some employment lawyers fret that AI programs might contain biases that lead could lead to workplace discrimination. wsj.com

Amplifying The Power Of Blockchain-What You Need To Know
With the promise of fast and secure end-to-end product traceability, blockchain is easily one of the most energizing-and complex-technological developments of the past few years. 

How it works

Two key features define a blockchain-an immutable distributed ledger and smart contracts.

A distributed ledger is essentially a shared database, that in theory, anyone, anywhere can use to transmit data securely. Shared databases have many benefits, like providing real-time inventory visibility. However, blockchains should be thought of as the ultimate shared database because of their unmatched security features. Instead of linear, batch-oriented transactions, a blockchain has complex transaction validation requirements that usually involve multiple parties. This effectively eliminates the single point of failure (i.e. no single point to hack into) of traditional data exchange systems. Additionally, information is immutable, meaning it cannot be modified or deleted. All parties have visibility into what is replicated, shared and synchronized across multiple geographic locations. This structure makes the data less vulnerable and more trustworthy. 

Blockchain also supports "smart" contracts, meaning an automated execution of terms, conditions, and business rules. Through this feature, trading partners can automatically enforce terms and conditions as previously defined, eliminating the errors and inefficiencies associated with the current manual processes based on legacy systems. A trading partner is prevented from writing a business transaction to the blockchain ledger that is outside of the rules specified in the smart contract. For retail grocery, this means far fewer item substitutions, more certainty around what is being shipped and when, and fewer discrepancies downstream.

Coming Tomorrow - How it will change the retail grocery supply chain & How to prepare

Director, Security Operations (Containment) for Expedia in Bellevue, WA
The Enterprise Information Security is seeking a leader who will ensure Expedia, Inc. is identifying, preventing, and containing security threats and vulnerabilities within our systems and environments. This role will lead the teams focused on security design reviews, vulnerability management, penetration testing, and security scans of our systems and environments. This leader will be responsible for partnering with the business and technology teams to assist in delivering secure solutions in support of their strategic roadmaps. myworkdayjobs.com

Director of IT Security for Belk in Charlotte, NC


Use 'em or lose 'em: Cyber criminals targeting consumer rewards points Canadians are sitting on $16 billion in points
Nancy MacArthur is trying to figure out how someone infiltrated her online PC Optimum rewards account and stole 390,000 points - worth $390. According to her account records, the thief spent the points on March 4 at a Shoppers Drug Mart in Chestermere, Alta. MacArthur lives in Charlottetown. Turns out, it wasn't personal. In recent years, loyalty rewards programs have become a hot target for cyber criminals. Last week, dozens of PC Optimum members told CBC News that they each recently had more than 100,000 points stolen from their account.

A 2017 report by marketing agency Bond Brand Loyalty estimated that Canadians are sitting on a whopping $16 billion worth of rewards points - ripe pickings for fraudsters. cbc.ca

Canada seizing few shipments of fake goods despite law targeting counterfeits
New border controls meant to curb imports of counterfeit goods into Canada have had little impact, newly released figures suggest. In the three years since the Combatting Counterfeit Products Act came into force, custom officers have detained just 48 shipments - an average of 16 each year.

The Canadian numbers compare poorly with the United States - which last year saw more than 34,000 seizures of alleged counterfeit goods - and with the European Union, where 63,000 shipments were seized in 2016. The issue of counterfeit goods in Canada is a major irritant in the trading relationship with the United States, which as recently as January cited lax enforcement by its northern neighbour. cbc.ca

Shoppers Drug Mart's rules on returns leave customers scrambling
Consumers frustrated by store's 'fine-print' return policy

As do many large retail chains, Shoppers Drug Mart has a well-defined policy on refunds and exchanges. But the fine-print conditions allow some wiggle room, such as this one: "Shoppers Drug Mart reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason."

Gift card returns are excluded under Shoppers' policy. No exceptions allowed. Shoppers' return policy says "electronics" are excluded with limited exceptions. Returns are given only if a product is returned in the original sealed box in a saleable condition with a receipt and within 30 days of purchase. cbc.ca

Timmins, Ont. police issue warning about 'tap' feature on debit, credit cards
Thieves accessing accounts without PIN numbers

Timmins Police Service is reminding people that having the "tap feature" enabled on their debit or credit cards can lead to serious theft or fraud, if the cards fall into the wrong hands. Police issued the warning today after an increase in the amount of thefts being reported.

Kate Cantin with the Timmins police service said they're advising people to call their financial institutions to turn the feature off, if they don't actively use it. Police are also reminding people to protect their PIN numbers, and not to let others borrow their bank cards. Many of the country's major banks have security features in place already. cbc.ca

Store Openings in Canada
Browns Shoes Sees Success as it Prepares to Open 5 Stores in the first half of 2018
Marshalls store opening will end 2-year vacancy in Saint John's largest mall
Old-school retailer Simons has opened six new stores since 2015

Canadian Retail Sales Growth Slows Going Into 2018

Canadians continue to be fooled by website that mimics government agency

Calgary, AB: Police officer in stable condition after shooting; suspect dead
Shootout triggered by c-store robbery

A Calgary police officer was in hospital Tuesday after being shot by a suspect in a residential neighbourhood in the city's northeast. The call that led to the shooting started early Tuesday morning with an armed robbery at a convenience store, he said.

During the search, he said police received another report of an attempted break in and found a man matching the suspect's description between two houses. "As officers entered the backyard, the suspect began firing shots," he said. thestar.com

(Update) Toronto, ON: Suspect in $10M fraud ring handed over to police
Bilked millions from stolen credit cards, other products

U.S. immigration agents turned Mickie Noah over to Canadian authorities on Monday. It isn't clear where he has been or what he's been up to in the months following a Toronto Financial Crimes Unit investigation that unravelled an alleged fraud ring that bilked an estimated $10 million from stolen credit cards and other products.

Police say Noah, 44, was a member of the ring and the social group of Nigerian ex-pats that used the proceeds to fund a lavish lifestyle in downtown Toronto - brunches and designer clothes and cigars and bottle service. But, investigators say, he wasn't the leader. That, according to allegations, was Adekunle Omitiran, known around Toronto as Johnson Chrome.

In April 2017 investigators arrested Chrome and called a news conference to announce the arrests made in Project Royal - a probe into the scheme named to reflect its brazen extravagance. Officers trotted out expensive suits, crocodile shoes, watches worth more than a sedan and laid them out like they would contraband firearms or parcels of drugs. All of it, they alleged, belonged to Chrome, purchased with the money from the scheme that involved pilfering credit information and setting up more than 5,000 credit products.

Read our initial reporting on the $10M bust in the May 10, 2017 Daily.

Calgary, AB: Police investigating ORC ring
82 thefts and robberies at cellphone retailers in a month

Calgary police say it appears an organized crime ring is behind a recent string of robberies at cellphone retailers across the city. Between Feb. 23 and March 15 there were 82 thefts and robberies at cellphone stores. In the first few incidents, thieves just grabbed one or two unsecured phones and ran away. But in in the more recent cases, the suspects forcibly confined store staff members before fleeing with multiple phones.

Four youths have been arrested and charged in connection with one of the incidents, but investigators think there are several other people involved in the thefts and robberies. Police are also working with cellphone retailers to prevent more incidents.

Oakville, ON: Man Facing 30 Charges in Violent GTA Robbery Spree;
7-Eleven, Petro Canada among businesses hit

Edmonton, AB: Man taken to hospital following shooting at Lucky Aces store

Windsor, ON: Axe-wielding robbery suspect sends convenience store worker running

Nanaimo, BC: Woman facing possible jail time after using robberies to fuel drug habit

Edmonton, AB: 460 charges laid against dozens of teens in crime spree; Convenience & grocery reported incidents

Greenwood, NS: Man dupes store clerk into giving him $300 extra in cash

Hamilton, ON: Police arrest man in theft of car left running outside variety store

Hay River, NT: Mandatory minimum sentence not unconstitutional for c-store armed robber, says judge

Robberies and Burglaries

Alley's Variety - Thunder Bay, ON - Robbery
Azule Kitchens - Hamilton, ON - Robbery
C-Store - Windsor, ON - Armed Robbery

C-Store - Windsor, ON - Armed Robbery
Hasty Market - Brampton, ON - Armed Robbery
Mac's Convenience - Saskatoon, SK - Armed Robbery
Mac's Convenience - Thunder Bay, ON - Robbery



Fraudulent Web Traffic Continues to Plague Advertisers, Other Businesses
28% of website traffic comes from bots and other "non-human signals"

Web traffic is rife with bots and non-human traffic, making it difficult for ad and media businesses to understand who is visiting their sites and why, according to new findings from Adobe.

By weeding out that misleading data, brands can better understand what prompted consumers to follow their ads and ultimately visit their websites and buy their products.

"It's really about understanding your traffic at a deeper level. And not just understanding, 'I got this many hits.' What do those hits represent? Were they people, malicious bots, good bots?" wsj.com

Three Emerging E-Commerce Fraud Threats
(And How To Defend Against Them)

Trend 1: Mobile Commerce Is Booming. So Is M-Commerce Fraud.
A recent survey by CyberSource found that e-Commerce retailers expect fraud losses from the mobile channel to fall just below that of their web stores as a percentage of total revenues (0.8% vs. 0.9%), even though mobile commerce still drives a much smaller share of overall e-Commerce revenue (just 22% of dollars spent online in the U.S.).

So, what can you do?

Tailor fraud strategies and practices to each transaction channel.
Take advantage of data that's unique to mobile transactions.

Trend 2: The Upsurge In Downmarket Fraud.
Fraudsters are not only devious, they're adaptable, changing tactics frequently in response to new fraud prevention strategies and always searching for the point(s) of least resistance. For instance, as merchants have moved to protect themselves against fraud involving high dollar items, often adopting rules to review all transactions above a certain price point, fraudsters recently began to focus on more modestly priced items.

So, what can you do?

Take a layered approach to managing fraud.
Pay close attention to transaction histories and velocities.

Trend 3: Attack Of The Zombie Shopping Bots.
Through human engineering, phishing and/or malware attacks, fraudsters are gaining physical control of their targets' computers. Once fraudsters have gained access to a computer, they can monitor the user's browsing behavior and use malware like keyloggers to capture password information. Then they "tunnel" into the unwitting consumers' machine and use their credentials to remotely place orders from merchants.

So, what can you do?

Leverage a wide range of data, including biometrics, in your fraud model.
Look for divergence from previous order patterns and histories. retailtouchpoints.com

Digital Wallets, Home Assistants Set to Surge as Ways to Pay in US: Report

Are Alexa-based delivery drones on the way?


Tipton County, IN: Police chase leads to 2 arrests, recovery of $14K in stolen merchandise from Saks Fifth Avenue
Two suspects were arrested in Tipton County early Monday morning following a high-speed chase. According to the Sheriff's Department, a vehicle driven by Freddie Robertson, was pulled over for a traffic violation just before 4 a.m.. Deputies say that after the vehicle initially pulled over, the vehicle sped away, continuing westbound on State Road 28. It was at that time a pursuit began. Stop sticks were deployed and successfully stop the vehicle. Both Robertson and the passenger, Dontay Holliday, took off on foot. Both were quickly apprehended by law enforcement. After conducting a further investigation, it was discovered that the suspects were in possession of more than $14,000 worth of stolen merchandise from the Saks Fifth Ave. at the Fashion Mall in Indianapolis. The vehicle used in the chase was also stolen, deputies say. wishtv.com

Walmart Shoplifting Police chase tops 115mph, two women arrested
Two women have been taken into custody after fleeing from police on I-43. The Walmart in the Town of Sheboygan, called the police for assistance with an incident at the store.As a deputy was dispatched, two females alleged to be involved in the incident fled the parking lot. The operator fled the scene at speeds up to 115 miles per hour. A stop stick was deployed by Police flatting the tires, but the women just kept driving till the entire metal wheel was gone. The passenger was taken into custody by Milwaukee County Sheriff's Deputies in reference to an active warrant. The operator was charged with misdemeanor theft and bail jumping, eluding an officer, operating while suspended, reckless driving, and felony drug charges. cbs58.com

Knox County, TN: Career Criminal now facing up to 12 years; 23 Felony Convictions
A career criminal faces up to a dozen years behind bars after an illegal shopping spree at a local Walmart. Curtis Logan Lawson, 36, was convicted of Burglary, Theft, and Criminal Trespass in Knox County Criminal Court this week. It was his twenty-third felony conviction. Prosecutors said Lawson entered the Walmart at University Commons the day after Christmas in 2016, even though he had been banned from the retail chain after a previous conviction. Walmart Loss prevention officers watched as Lawson took items from the shelves to match a receipt he'd brought to the store with him, intending to return those items for cash. wbir.com

Clark County, WA: Deputies seek suspects in $1,700 theft from Walgreens
The Clark County Sheriff's Office is asking for help in identifying two shoplifting suspects in the theft of about $1,700 worth of merchandise from a Walgreens. On Monday, two males stole the items from a store in Vancouver. The post did not detail what was stolen. columbian.com

UK: Newcastle, England: John Lewis store employee arrested for $20,000 theft
of cologne and after shave; sold on eBay

A brazen department store worker pocketed thousands of dollars worth of fragrances then sold them from her eBay account. Sophie Easten was employed by John Lewis in the firm's Eldon Square department store, in Newcastle, when she began helping herself to some of their expensive aftershaves and perfumes. Newcastle Crown Court was told that, over a subsequent 11-month period between January and November 2017, the 48-year-old stole numerous bottles of Creed fragrances worth a total of $20,000. The court was told Easten made a total of $13,600 from selling the stolen goods over an 11-month period. chroniclelive.co.uk

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Shootings & Deaths

Baltimore, MD: Camo-Clad Suspect In Grocery Store Shooting Arrested
A 30-year-old White Marsh man has been charged with attempted murder after police say he was captured on surveillance video during a shooting at a Baltimore grocery store last week. A 34-year-old clerk at Jamily's Market on South Calhoun Street suffered severe injuries. He is still hospitalized in critical condition. Surveillance footage shows a man dressed in camouflage-print clothing exiting a dark-colored pickup truck and carrying a shotgun into the store just before 11 p.m. March 20. After firing shots at the glass barrier, the suspect then breaks out the window on the door to flee the scene. cbslocal.com

National City, CA: 1 Killed in Daytime Shooting Outside 7- Eleven/Metro PCS Store
The body of a man shot to death was discovered in National City after police received reports of gunfire Tuesday afternoon, prompting a homicide investigation. The National City Police Department (NCPD) received a call reporting gunfire in the area near a 7-Eleven, at about 11 a.m., NCPD Sgt. Chris Sullivan said. Officers did not know exactly where gunfire sounded, so they began a search of the area, Sullivan said. During the search, a man was found unresponsive. Paramedics were immediately called but the man was pronounced dead at the scene. nbcsandiego.com

Robberies, Brawls & Thefts

Milwaukee, WI: Police break-up Brawl inside & outside Walmart, no arrests
A melee at Walmart in Milwaukee started in the checkout lane and spilled into the parking lot. It happened at the store near 103rd and Silver Spring, and some said they're upset not only by what was caught on camera, but also, what can't be seen in the video.

Police said no arrests were made after the fight on Monday, March 26. It's unclear what prompted it. At around 6:40 p.m., pushing, shoving and even punching near the checkout lanes was caught on camera. It was so bad, some women even ended up on the floor -- knocking over equipment as store security stepped in. It played out as kids watched.

The fight didn't stop inside the store -- spilling out into the parking lot. Milwaukee police arrived, and it appeared one officer even flashed a Taser. As security held back a woman in a blue shirt with green hair, her stomach was exposed, along with her temper. Police said no citations were issued, and no arrests were made. fox6now.com

Corpus Christi, TX: Police investigating an Armed Robbery at La Palmera Mall
The incident first happened just after 8:30 p.m. Tuesday night inside a Jewelry store inside La Palmera mall. Captain Brady, with the Corpus Christi police department, says no one fired any gunshots. Police say a red truck fled the scene with several suspects inside and the suspects bailed after it was pulled over near a restaurant along the access road near Holmes Drive. Police surrounded the neighborhood and brought in a K-9 to search the area, but police didn't find their suspects. caller.com

Warning to St. Louis jewelry stores
Another store hit in string of burglaries

Burglars hit another family-owned jewelry store. Police say that they got the call for a break-in here about 4:20am Tuesday. Investigators say potentially three to four suspects broke into the store. At this point, it's unclear what if anything might have been taken.

The break-in at this location is the latest in a series of burglaries at St. Louis area family-owned jewelry stores. Early last Tuesday morning police in Creve Coeur say suspects broke into Genovese Jewelers on Olive and made off with an undetermined amount of merchandise. Last Monday suspects broke into Vincent's Jewelers. It is not clear if all of these robberies might be connected. fox2now.com

UK: Scotland Yard Make New Arrest in $20 Million Jewelry Heist
Police hunting for a ringleader behind the 14m UK pounds Hatton Garden heist nicknamed "Basil" have made an arrest. Scotland Yard said a 57-year-old man was detained on Tuesday morning in London in connection with the 2015 burglary in which elderly crooks broke into a secure vault and removed jewelry, cash, gold and platinum. Flying Squad detectives have been searching for those who evaded capture after the burglary. Their main target has been Basil, a mystery figure who has evaded capture for the last three years. He helped the gang break into the building but his identity has never become public. Those convicted of the burglary say they did not know his real name. Police said a number of items were seized from the address raided in Islington, north London ,when detectives executed a search warrant at 7.30am.

They gave few details about the raid, but said the man was arrested "on suspicion of non-residential burglary", and not for the lesser charge of handling stolen goods. The heist over the Easter weekend in 2015 was the largest burglary in English criminal history and a large amount of the stolen valuables are still unaccounted for. The men drilled through a 50cm-thick concrete wall and broke into 73 security boxes in London's diamond district without leaving a forensic trace. theguardian.com

UK: Bournemouth, England: Sainsbury's Local limits meat and cheese on shelves to combat shoplifters
Certain shelves at the Sainsbury's Local store in were barely stocked on Monday - instead signs had been posted explaining why. These simply stated: "We have limited stock due to theft. Please ask a member of staff for assistance if you can not find what you are looking for. Thank you." Shoppers later told reporters that the store had confirmed the measure was taken in a bid to deter shoplifters. bournemouthecho.co.uk

Baltimore, MD: 7 Arrested at Liquor Store that sold narcotics, ammo and more

Tulsa, OK: Former Kum & Go employee breaks into store, steals six-pack

Fred Meyer Jewelers in Spokane Valley, WA reported a Grab & Run, item valued at $5,370

Kay Jewelers in the Washington Crown Plaza, Washington, PA reported a Grab & Run on 3/27, item valued at $995

Kay Jewelers in the Allen Premium Outlets, Allen TX reported a Grab & Run on 3/26, items valued at $10,299

Zales in the Seminole Town Center Mall, Sanford, FL reported a Grab & Run on 3/26, item valued at $2,648

Piercing Pagoda in the Volusia Mall, Daytona Beach, FL reported a Grab & Run on 3/25, items valued at $299


Manila, Philippians: Customs seizes $12 Million worth of Fake Beauty Products
in Manila

Operatives of the Bureau of Customs (BOC) have seized various brands of counterfeit beauty and skin care products on separate occasions in Manila, the bureau said Wednesday. Agents of the Enforcement and Security Service (ESS) inspected some warehouses in Tondo and Binondo, following leads from a tip. Customs Commissioner Isidro Lapena together with representatives of some known brands inspected the fake products valued at P600 million (nearly $12 Mill. USD) on Wednesday. gmanetwork.com


AT&T - Zephyrhills, FL - Burglary
Bike Shop - St George, UT - Burglary
C-Store - Moon Township, PA - Robbery
C- Store - Chesterfield, VA - Robbery/ Bomb threat
C-Store - Ocean Springs, MS - Armed Robbery
C-Store - Tulsa, OK - Burglary
Circle K - Baytown, TX - Robbery
Coffee Shop - Portland, ME - Armed Robbery
CVS - Pacific Beach, CA - Armed Robbery
Gas Station - Findlay, OH - Robbery
Jersey Mike's - Zephyrhills, FL - Burglary
Kmart - St George, UT - Burglary
La Palmera Mall - Corpus Christi, TX - Armed Robbery
Liquor Store - Zephyrhills, FL - Burglary
Mattress Firm - Zephyrhills, FL - Burglary
Metro PCS - Cleveland, OH - Robbery
Restaurant - Sellersburg, IN - Armed Robbery
Turkey Hill - Dauphin County, PA - Robbery
Verizon - Inver Grove Heights, MN - Robbery/ Assault
Walgreens - Bristol, TN - Robbery
7-Eleven - Monument, CO - Armed Robbery


Daily Totals:
14 robberies
7 burglaries
0 shootings
0 killings




Michael Simpson
named Area Asset Protection Manager for JCPenney

Keith Johnson
promoted to Regional Loss Prevention Manager for Citi Trends

Brett Szrejna
named Regional Asset Protection Manager for BJ's Wholesale Club

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Featured Job Spotlights


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Vice President Security
Greendale, WI

The Vice President of Security will set our long term strategic vision and oversee planning for the security and safety of employees, facilities, assets, customers, vendors, and participants. In this position, you will align financial and operational performance to create economic value and reports to the executive team on all functions of security...

Global Risk and Control Director
Beaverton, OR

As our Nike Direct Risk & Control Operations Director you will be responsible for aligning our resources and plans to the global strategy. In this role you will support teams in Stores, Digital and Operational Excellence to influence how we develop and deliver core programs in support of the Risk & Control mission around the globe, and help our teams to cut shrink, fight fraud and manage risk in Nike Direct...

Senior Market AP Specialist - San Francisco
San Francisco, CA

This job contributes to REI's success by mitigating and reducing shrink (including theft and fraud by customers and employees) and increasing physical security for people and products in a specified retail store...

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Regional LP Investigator - 10 Positions Nationwide
LA/San Diego/Northern CA/Central CA/Phoenix

The Regional Loss Prevention Investigator is responsible for analyzing internal & external theft trends in assigned market and to develop strategies to identify and resolve theft cases. The Regional Loss Prevention Investigator will work with the Investigative Risk and Fraud Analyst in the identification of internal theft cases, and ensure that all cases are brought to a successful resolution...

Regional LP Investigator - 10 Positions Nationwide
Houston/Texas Border/Chicago/Boston/Miami

The Regional Loss Prevention Investigator is responsible for analyzing internal & external theft trends in assigned market and to develop strategies to identify and resolve theft cases. The Regional Loss Prevention Investigator will work with the Investigative Risk and Fraud Analyst in the identification of internal theft cases, and ensure that all cases are brought to a successful resolution...

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Feedback is a Gift: Open Yourself Up to Feedback and Give it with Honesty

How to Train Yourself To Take Feedback Well
While we should all consider feedback a gift, a chance for us to grow and improve even more, it can be hard to allow ourselves to open up to such honesty and candor. Here's the steps you can take to open yourself up to feedback so you become even better. Notice triggers

Why Warren Buffet Believes Feedback Is a Gift and You Should Too
As Warren Buffet has said, "Honesty is a very expensive gift; just don't expect it from cheap people." While our first thoughts when we get tough feedback is that the giver doesn't like us, it's actually the opposite. They're showing us how much they care by offering us honest feedback. Here's how you can encourage others to give you honest feedback in five rules. "Yes, please"

Why It's So Hard to Hear Negative Feedback
Instead of getting so anxious when we hear negative feedback, what if we could train ourselves to crave it? That's the idea behind this TED podcast "WorkLife with Adam Grant" which explores why we can get so against hearing negative feedback. Everyone is participating in good faith

9 Ways to Give Great and Positive Feedback
No matter what your level is, you're going to need to provide feedback to your team or colleagues sooner or later. We're all human, we all make mistakes, and the only way we can get better is through honest and open feedback. Here's how you can give confident feedback that your team will actually take to heart and use to improve their performance. Give them warning


A career is like a horse race that starts fresh everyday, every week, every inventory period, every management change and every new employer. Quite frankly, it never stops and you don't want it to actually because, if it does, then you're not in the game and being in the game is what it's all about. And as in every race, some days you win, some days you show, some days you place and some days you just down right lose. The bottom line is learning how to lose with dignity and how to win with humility. But the most important thing is just staying in the game and keeping focused.

Just a Thought,
Gus Downing

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