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Critical Incident Management
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Quick Take #11

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2018 GLPS - Group LP Selfies
Your Team - Your Pride - Our Industry
Building Industry Pride - One Team Selfie at a Time

Sephora Loss Prevention Team at METRORCA Conference April 17th

Sephora LP: Making an +ImpACT on Shrink reduction with our friend Dave Thompson from WZ

Featured in Picture, Left to Right: Kenny Klein - DLPM, Sogui Cisse - Agent, Anthony Bonilla - Agent, Natalia Bishop - Agent, Chip Chiappetta - RLPM, Shamir Moronta - Agent, Clint DeHaarte - ALPI, Scott Martignetti - DLPM, Jessica Martinik - DLPM, Erik Castro - Agent, Dave Thompson WZ, Ryan Bland - Agent, Steven Rios-Gonzalez - Agent

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Tony D'Onofrio, Global Thought Leadership
Tyco's Chief Customer Officer's Blog
"The 2018 Definitive Retail Success Formulas Revisited"

New research and the continuous digital disruption of retail inspired this re-examination of the retail success formulas published in a post late last year. Discussed in the original blog, I remain an advocate of the McKinsey consumer personalization value equation.

"Customers see value as a function of how relevant and timely a message is in relation to how much it "costs", meaning how much personal information has to be shared and how much personal effort it takes to get it. Importantly, trust in the brand will boost overall value, though that can grow or recede over time, depending on the customer's satisfaction with various interactions with the brand."

Time is not Your Friend

The unfortunate side effect of increased connectivity is that we are all becoming time starved. "Evidence from the past decade shows that while our overall leisure time is increasing, we are spending more of it using screen-based devices. The same time challenge exists in retail.

Technology to the Time Rescue - The Retail Success Spectrum - The Unbalanced Retail Challenge - Re-visiting the Retail Success Formula tonydponofrio.com

LPF Swing for Certification Golf Event Adds Several New Sponsors
The Loss Prevention Foundation is pleased to announce several new sponsors who have joined the growing list of supporters of the "Swing for Certification" golf tournament set for Sunday, June 10, at Bear Creek Golf Club in Dallas preceding the National Retail Federation (NRF) PROTECT conference June 11-13, 2018.

The event is open to all retailers and solution providers to benefit the LPF Scholarship Program for LP professionals who want to advance their careers through obtaining their LPQ or LPC certifications. Proceeds will also benefit industry charities, including the Loss Prevention Benevolent Fund and the USS Foundation, the legacy event sponsor. 

Read the full press release and list of sponsors here

Workplace Violence Total Economic Cost $55B
Homicides 4th Leading Cause of Workplace Deaths
Increase Workplace Wellness to Decrease Workplace Violence

Workplace violence remains a real and increasing threat to America's workforce. According to the U.S. Occupational Safety and Health Administration (OSHA), approximately two million workers are victims of workplace violence every year and this number is increasing. Even more alarming is that homicide is the fourth-leading cause of workplace deaths. In addition to the human toll, estimates put the total economic cost of workplace violence at over $55 billion.

In response, companies have almost universally instituted policies prohibiting any type of workplace violence-including inappropriate language, sexual harassment and bullying-to stem this tide. While these measures have undoubtedly had a positive impact in reducing the levels of some workplace violence, it is clear from the statistics that they don't go far enough. In my view as a healthcare attorney, business owner and specialist in proactive, preventative healthcare, these policies miss the mark by primarily aiming to control the symptoms of workplace violence rather than addressing the underlying issues that contribute to it.

The job-related physical and mental health issues that can most trigger workplace violence are stress, anxiety, depression and other lifetime emotional issues that the worker brings to-and which may be exacerbated by-the workplace. According to the American Psychological Association (APA), work-related stress can contribute to short tempers. ehstoday.com

When It Rains It Pours - At Starbucks
Racial Profiling - Rally Against Racial Injustice - Hidden Cameras in Bathrooms

"Rally Against Racial Injustice"
Good Morning America This Morning - Top of Yahoo News
Starbucks' 'unconscious bias training' isn't enough, protesters say
CEO Admits it was Racial Profiling Last Week

Members of the Omega Psi Phi fraternity rallied at a Starbucks in Philadelphia on Sunday after their fraternity brother, Rashon Nelson, was arrested there earlier this month in an incident the city's mayor called an example of racial profiling.

More than 100 fraternity members and supporters attended the "Rally Against Racial Injustice" on Sunday afternoon, held near the downtown Philadelphia Starbucks where Nelson and his friend, Donte Robinson, were arrested on April 12 after the store's manager asked them to leave because they hadn't purchased anything.

Starbucks apologized to the men in a statement last week, saying it was learning more about what it "did wrong" and was willing to take the necessary steps "to fix it," according to a statement.

The actions of the Starbucks corporation are totally unacceptable," Philadelphia Councilman Kenyatta Johnson told protesters Sunday. "We know they said they're going to move forward and specifically focus on a training that deals with unconscious bias, but that's a one-day training.

Grand Basileus Antonio Knox, Omega Psi Phi's national leader, applauded the company for its apology, but he said it's time for Starbucks, and other major companies, to realize discrimination is wrong.

"Now is the time. It's no longer acceptable to allow and to be comfortable to discriminate against our young men and women," Knox said. "The strength of this country depends on us being able to work together as one."

It must be known that we will not invest in companies that will not treat us as they treat everybody else," Knox said. "Starbucks has an opportunity, and so far it appears that they are going to do the right thing, but it won't stop with one-day training. They know that. yahoo.com

Starbucks Lacks Clear Guidance for Employees on Nonpaying Customers
The people interviewed said they were unaware of a written policy on how long customers are allowed to stay in a Starbucks cafe without buying anything.

Contributing to the lack of clarity, employees said, is that Starbucks and its business model foster the idea of its shops as the "third place" in customers' lives, a place to hang out that isn't home or work.

The people interviewed said training hasn't taught employees-Starbucks calls them partners-to deal with lingering customers, instead focusing on what to do in the event of a theft or armed robbery. They said their understanding is decisions about whether and when to ask nonpaying customers to leave and whether to bar bathroom access are left to the discretion of individual store managers.

The company's own explanation of its guidelines for employees in the Philadelphia store appears contradictory. "In this particular store the guidelines were that partners must ask unpaying customers to leave the store, and police were to be called if they refused. Of course there are circumstances where the police should be called, for example when there's a major disruption or dangerously aggressive behavior, but that was not the case in this situation. The police should never have been called," the company spokeswoman said in a written statement.

The spokeswoman said all of the company-owned Starbucks in the Philadelphia area have signs informing people that the bathrooms and the lobby are for paying customers only. wsj.com

Making The Media Rounds - USA Today - Fox News - Newsweek

Police investigating hidden camera found in Atlanta Starbucks restroom
A 25-year-old customer reportedly found the device Tuesday, taped under a baby changing station. According to a police report, the woman removed the camera and alerted the manager. The manager then notified Starbucks' corporate office.

Police said they found about an hour filmed on it of both men and women. The camera, which reportedly had dozens of videos on it, including some footage of people using the bathroom has since been confiscated, according to The Atlanta Journal-Constitution.

We were quite concerned to learn this and are grateful to our customers and partners who took action to involve local authorities," a Starbucks spokesperson wrote in an email to The Atlanta Journal-Constitution. "We will continue to support them in any way we can."

The investigation is ongoing and no suspects have been identified yet, Howard Miller, an Alpharetta police officer, told the Alpharetta-Milton Patch. newsweek.com usatoday.com foxnews.com

NAVCO Signs National Agreement With Captis Intelligence
Key partnership fuels Captis' rapid progression in the retail and banking verticals

Captis Intelligence, a pioneer and leading provider of I-4 crime solutions (Intelligence, Information, Investigation, Identification) has signed NAVCO to a national dealer agreement. NAVCO is a premier security integrator in North America based in Anaheim California with 18 locations nationwide and licensed in 38 states.

The Captis I-4 system has gained international clients in dozens of markets, most notably the retail and banking sectors which NAVCO has specialized in for nearly 50 years. "The Captis I-4 system significantly elevates the capabilities of our clients and can be added to any system we install, service, or consult" stated Angie Barnes, Executive Vice President for NAVCO. "NAVCO has been on the cutting-edge since our founding, delivering dozens of industry-first solutions that have become fixtures in the industry, the Captis I-4 system will become the next fixture," added Barnes. ksla.com

#MeToo is hurting the Victoria's Secret brand
Victoria's Secret may be suffering from a disconnect between its brand position and the #MeToo movement, according to branding analytics firm YouGov. After reaching a high "Buzz score" of 31 among shoppers aged 18-49 in early 2016, the brand has tumbled to 23, according to the latest data from the YouGov BrandIndex. YouGov's "Buzz score" measures whether consumers hear positive or negative things about brands from friends and family, the news and advertising.

YouGov researcher Paul Hiebert also pointed to a new low in ratings of the brand's televised fashion show, which aired about a month after multiple sexual harassment reports came out against film producer Harvey Weinstein. Ratings fell 30%, which Hiebert said was "a new low for the broadcast." Despite that, YouGov's report wasn't all bad for the brand, more U.S. women aged 18-49 say they'd be proud to work for Victoria's Secret than embarrassed and a third expressed an openness to shopping there. 

YouGov links the rise of the #MeToo women's empowerment movement with Victoria's Secret's decline
, although the rise of fitness and the increasing importance of fit are likely also factors.

The #MeToo movement ushered in an era of change sparked by a cascade of sexual harassment and assault revelations in a broad range of industries - including retail - that had far-reaching impacts. As part of the ripple effect these changes have had, the importance of brand perception and brand behavior has increased. retaildive.com

Petco Applicants Seek OK Of $1.2M Background Check Deal
Two applicants who hit Petco with a proposed class action accusing it of hiding the authorization that allows it to run credit checks on job seekers asked a California federal judge Friday to preliminarily approve a $1.2 million settlement with the retailer.

Named plaintiffs Jacklyn Feist and Angelica Zimmer said the proposed deal would establish a $1.2 million settlement fund from which the majority of the estimated 37,279 class members would receive about $20 per person. They said the proposed settlement provides "excellent relief that is well within the range of reasonableness and should be preliminarily approved."

The pair claimed that neither was properly notified of the credit checks because the online job application they filled out hid that information amid pages of fine print, in violation of the Fair Credit Reporting Act's disclosure requirements.

Feist, on the other hand, made it through two rounds of interviews and was provided a work schedule, only to show up and be turned away on account of a supposedly negative background check, which she was never allowed to contest. law360.com

7 Practical Ways to Reduce Bias in Your Hiring Process
Start by reworking your job descriptions

A vast body of research shows that the hiring process is biased and unfair. Unconscious racism, ageism, and sexism play a big role in whom we hire. But there are steps you can take to recognize and reduce these biases. So where should you start? And how can you help others on your team do the same?

What the Experts Say

Unconscious biases have a critical and "problematic" effect on our judgment, says Francesca Gino, professor at Harvard Business School. "They cause us to make decisions in favor of one person or group to the detriment of others."

In the workplace, this "can stymie diversity, recruiting, promotion, and retention efforts." Left unchecked, biases can also shape a company or industry's culture and norms. shrm.org

Screening Candidates' Social Media May Lead to TMI, Discrimination Claims
Recruiters and hiring managers can't seem to stop themselves from perusing candidates' social media profiles during the hiring process, a practice that can save employers from making bad hires but that carries significant risk.

"Screening social media allows employers to look inside a person's head to see who a candidate really is," said Les Rosen, founder and CEO of Employment Screening Resources, a background screening firm in Novato, Calif. "But if you use it incorrectly, there's a world of privacy and discrimination problems that could arise."

Employers need to be especially aware of TMI-too much information-when looking at candidates' social media. That's because recruiters and hiring managers could become knowledgeable about things that should not be considered for employment purposes.

Rosen said that on the one hand, social media searches can be valuable due-diligence tools and a critical part of pre-employment background screening. Candidates could be found espousing or promoting criminal activity and hate speech, or making derogatory comments about co-workers or employers. But broadly screening social media can be problematic because information found online can carry legal risk and may not even be true. shrm.org

Nike - Global Risk and Control Director - job no longer on website

7-Eleven Colors Outside the Lines Offering Free Slurpee Coupons to Elementary Schools Nationwide

Toys 'R' Us Canada gets lifeline

Retail defaults are at an all-time high - here are all the bankruptcies and liquidations so far in 2018

Nine West to Lay Off 102 & Close DC in West Deptford, N.J.

Quarterly Results
Steve Madden Q1 retail c0mp's down 1.2%, retail net sales up 8.6, wholesale net sales up 5.8%, total company net sales up 6.2%

Last week's #1 article --

The North American Fraud Awards 2018 Shortlist Announced
We have received an impressive number of entries for the inaugural North American Fraud Awards 2018. The standard of entries has been extremely high, and competition fierce. However, after careful consideration the international panel of judges has drawn up a list of finalists, with winners and runners-up being announced at the North American Fraud Awards Gala Dinner on 17th May at The Hilton Anatole, Dallas, Texas.

This event will follow Retail Risk - Dallas 2018 and will celebrate the very best individual and team performances, innovative new products, winning industry strategies and of course crown the "LP Director of The Year." The Awards Dinner promises to be an outstanding industry evening and superb networking opportunity.

Our thanks go to the judges for their collective wisdom and efforts in reaching consensus to achieve this impressive shortlist. See our judges panel here.

Asset Protection Director of the Year
The judges are looking for outstanding contribution from one individual. That could be in the face of difficult trading conditions, or the implementing of challenging new strategies and technologies. The winner of this prestigious award will be recognised by his or her peers as being at the pinnacle of modern retail risk and loss prevention and a leader in their field.


David Lund
Dick's Sporting Goods
Scott McBride
American Eagle Outfitters
Jake Gillette
Dick's Sporting Goods
Ray Masouleh
Gulf Marketing Group
Tim Moore

Click here to view all award categories and finalists.

Exclusive Offer for Our Readers ends April 27

Extra 15% off NRF PROTECT 2018

As a special thank you to our readers, we want to offer you an EXTRA %15 off savings to attend NRF PROTECT 2018!

NRF PROTECT is the largest retail and restaurant loss prevention event in North America. We feel that the event provides immense value to our readers and want to make sure you take advantage of this EXCLUSIVE offer.

Your unique code to use during registration is: DandD
- Offer expires on April 27 *Applies only to new registrations.

What can you expect at NRF PROTECT:

Speakers from major brands across the country - Macy's, Barnes & Noble, Abercrombie and Fitch, Albertsons Company, Office Depot, Gap Inc., Carter's Retail Inc. and more - will share LP and asset protection best practices, case studies and innovative strategies.
A jam-packed agenda with sessions focusing on reducing shrink, crisis management, ORC, emerging technologies, preventing cybercrime and more.
The EXPO hall full of loss prevention solution providers ready to tackle your largest challenges. Free to retailers and law enforcement.
The NRF Fusion Center, where you can meet with dozens of local, state and federal law enforcement agencies, mall security and Organized Retail Crime Associations (ORCAs) to build partnerships and discuss strategies.

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality



Washington man pleads not guilty to accusations of selling
$500k worth of stolen property on eBay

Harold E. Hedrick, a former manager of Vista Outdoor in Lewiston, is scheduled to have a pre-trial hearing June 18 and go to trial July 5 in Asotin County. He is represented by Clarkston attorney Thomas Ledgerwood.

According to a probable cause affidavit, Clarkston police found nearly $500,000 in items allegedly stolen from Vista Outdoor in Hedrick's shop on the 600 block of Riverview Boulevard. Hedrick retired six months ago as manager of Vista's Centerfire Value Stream department after 39 years with the company. Read more

For further information on PROACT, email inquiries to PROACT@eBay.com.





The Value of Industry Conferences - Part I

By Walt Palmer, CFE, CFI
Practice Leader - EPIC Integrated Risk Solutions

Over the past 30 years, I have attended well over 150 professional conferences around the globe and, as a result, I might have just a little insight into the value that can be had from active participation in these events. In fact, a number of years ago, I wrote a series of pieces about maximizing the value of industry conferences that received a lot of attention and comments, so it is time to update the articles and see how well they have weathered the years and to add a few new observations.

One of the exciting developments in the LP/AP industry over the past 18 years has been the explosion of professional development opportunities available to practitioners at every level. We are well past the days when there were only a couple of conferences that were only attended by senior LP executives.

In those days, a District LP Manager could only look to a couple of venues for professional development. If their company held an annual LP meeting, they might have the opportunity to learn some new skills, network with some of their peers from across the organization, and perhaps be exposed to some different lines of thinking. Other than that, one would hope that the company would pay for them to attend a WZ course on interview and interrogation.

But, that was about the limit of opportunities available then. The industry environment looks much different today and there are a multitude of opportunities for LP professionals to advance their skills and improve their effectiveness.

First, there are several excellent conferences put on by major trade groups such as NRF, RILA, RLPSA, and ASIS International. Each of these organizations has a dedicated group of professionals who serve on their advisory boards and help the association plan the conference agenda. Over the past 15 years or so, there have been more and more field staff attending and, as a result, these conferences offer sessions that cover a wide gamut of topics geared towards the spectrum of attendees. While each association may have a slightly different focus, I have never failed to learn new info and gain new perspective from these shows.

Read the rest of Part 1 here and stay tuned for Parts 2 and 3!


Global Cyber Crime Economy Generates $1.5 Trillion a Year
It's No Longer a Business - It's the 13th Largest Economy

Cyber criminal operations worldwide are generating revenues that equal the GDP of Russia though a web of profit that involves legitimate businesses, research has revealed

The overall estimate is made up of estimated earnings of $860bn from Illicit/illegal online markets, $500bn from intellectual property theft, $160bn from data trading, $1.6bn from crimeware-as-a-service, and $1bn from ransomware.

If cyber crime were a country, then it would have the 13th highest gross domestic profit (GDP) in the world, according to the study commissioned by virtualization-based security firm Bromium.

The study exposes the professionalization of cyber crime and details how cyber criminal profits are acquired, laundered, spent and reinvested.

The research points to an emergence of platform criminality, mirroring the platform capitalism currently used by companies like Uber and Amazon, where data is the commodity. The report raises concerns this platform criminality model is enabling and funding broader criminal activities, such as human trafficking, drug production and distribution, and even terrorism.

Cyber crime can no longer be compared to a business because it is now an economy, with an interconnected web of profit that blurs the lines between the legitimate and illegitimate, with both feeding off one another, according to said McGuire, who is to present the full findings of the nine-month Web of Profit study at the RSA Conference in San Francisco.

"We are looking at a hyper-connected range of economic agents, economic relationships and other factors now capable of generating, supporting, and maintaining criminal revenues at unprecedented scales," he said.

Post-crime reality

The report shows that cyber criminal platform owners are likely to receive the biggest benefit from this new wave of cyber crime, and that the owners will distance themselves from the actual commission of crime. In fact, it has been estimated individual hackers may only earn around $30,000 a year. Managers can earn up to $2m, with just 50 stolen card details at their disposal.

McGuire refers to this as a shift to "post-crime" reality, where cybercriminals are taking a "platform capitalism" approach to selling, rather than committing crime.

In fact, McGuire found criminal sites offering ratings, descriptions, reviews, services, and even technical and customer support. These platforms are improving the criminal 'customer experience' and allowing easy access to services and products that support the commission of crime on a global scale.

"The platform criminality model is productizing malware and making cyber crime as easy as shopping online. Not only is it easy to access cyber criminal services and expertise; it means business - both public and private - are going to see more attacks with increasing sophistication. computerweekly.com

GDPR Compliance Could Hamper Internal Probes
Organizations working to comply with the European Union's General Data Protection Regulation may be at risk of losing information that can help them in internal investigations. Deleting personal data before GDPR takes effect May 25 may allow companies to meet the requirements of the law but could expose them to other risks, said Katie Smith, the chief ethics and compliance officer at Convercent, a software company that helps firms handle compliance issues.

GDPR requires organizations to articulate more clearly how and why they collect personal information. It gives EU citizens more control over their data, including allowing them to request its deletion. Erasing personal data can make it harder to conduct investigations, establish patterns of behavior and keep track of past issues, said Ms. Smith.

One risk is the deletion of what Ms. Smith calls "breadcrumbs," or issues that don't aren't substantiated when first raised but could point to a pattern of behavior if additional information arises. GDPR-linked deletions can erase the trail of crumbs that can lead investigators to problems, she said. "If you are seeing several unsubstantiated cases over time, that is a trail of breadcrumbs that someone has issues," she said.

So what can companies do to ensure compliance with GDPR while maintaining their ability to retain information that could prove useful in an investigation? Ms. Smith said companies need to work closely with legal counsel in the countries where they operate because rules vary by nation. They would be wise to create an ethics and compliance committee whose sole focus is GDPR.

"With the idea of redaction, personally identifiable information is removed but an organization can still track its data analytics. It is a real benefit to a company to be able to have that ability."

GDPR requires affected organizations to name a chief data privacy officer. Ms. Smith said she recommends having that person involved with any GDPR-related committee or investigation team. The data privacy officer can help review cases that meet the requirements of a GDPR provision allowing organizations to keep a case or a person in their system even if that person asks to be forgotten.

Organizations need to be aware of attempts by bad actors to request they be forgotten as a way to hamper investigations, she said. "They can use GDPR as a way to slow down or disrupt any disciplinary action or grievance action." wsj.com

Biometrics Are Coming & So Are Security Concerns
The use of biometric data for authentication is becoming commonplace. In both identity management and identity verification, biometric applications are making marked improvements over current security protocols.
The risks of using biometrics fall into a few categories, including data and network hacking, rapidly evolving fraud capabilities, biometric enrollment security, familiar fraud (that is, caused by a family member or friend), spoofed sensors, and sensor inaccuracy. darkreading.com

Ohio Resident Admits Role in $2M Business E-Mail Compromise Scheme

Genuine Auto Parts - IT Director, Information Security - page not found

Lowe's - Director IT Security - SOC & TVM - job posting expired or position has been filled


LPRC: Now & Next

Improving Execution Now
Preparing for What Comes Next

Read Hayes, PhD, Director of LPRC
Mike Giblin, Sr. Research Scientist, LPRC
Fred Becker, Dir. of AP, Bloomingdale's

As LP/AP's academic "Think Tank", the Loss Prevention Research Council studies virtually every aspect of Loss Prevention. From strategy, analytics, manpower, and technology, to the various forms of loss, theft, fraud, robbery, as well as store and parking lot violence and deaths, the LPRC delivers actionable information that drives results.

As our retail world continues to present evolving violent, data, brand and property crime risks, learn how the LPRC is helping retailers tackle these issues, improve execution now and prepare for what's coming next.

Learn more about the LPRC in our 'LPNN in Gainesville' series of interviews filmed at the LPRC's 2017 Impact Conference.

  Episode Sponsored By

How HBC and Saks Mitigate Threats

Pat McEvoy, Sr. Director of Asset Protection Administration, Hudson's Bay Company, and Bryan Granata, Managing Director of Asset Protection, Saks Fifth Avenue, explain how situational awareness can help in both rare occurrences like active shooter threats and common events like distracted walking caused by smartphones.

Miss an episode? Catch all our "Live in NYC" 2018 videos here.

Get involved in our next broadcast in June at NRF Protect in Dallas. Contact us!



#1 Executive Protection Budget in North America? 
The gigantic sum Facebook pays for Mark Zuckerberg's personal security

In a document filed late Friday, Facebook said it had spent $7.3 million in personal security costs and $1.5 million on personal use of private aircraft by Zuckerberg in 2017, a 54 percent increase from the year before, bringing the total to $8.8 million, compared with $5.8 million in 2016.

The figure for 2016 was also more than double what was spent on the next-highest personal security bill for a CEO in the Fortune 100, according to an analysis by the executive compensation and research firm Equilar (companies have not all filed their figures for 2017). And it was several multiples higher than the amounts spent on other well-known, high-profile chief executives, such as Tim Cook, CEO of Apple, which spent $317,325 on his personal security and aircraft use in 2017; and Jeffrey P. Bezos, CEO of Amazon, which spent $1.6 million in 2016. (Bezos is the owner of The Washington Post.)

"This is the largest amount I've seen in the five years I've been looking at the Fortune 100 studies," said Dan Marcec, Equilar's director of content and communications, referring to Zuckerberg's 2017 figure. He said it was "far outsized from what we've seen for any other CEO, even within the tech industry, which tends to have high-profile CEOs, leading to higher security costs."

"Facebook's board of directors believes that this investment in Mark's personal security is entirely justified. He is central to Facebook's future success and as founder and CEO of the company has a high public profile." The security expenses make up almost all of Zuckerberg's 2017 compensation: Already one of the world's wealthiest billionaires, he gets a $1 salary and no annual bonuses or new stock grants from the company. washingtonpost.com

You've Got to Know Your Stuff With Bezos
Jeff Bezos admits Amazon has 'the weirdest meeting culture you will ever encounter'

Every meeting requires a well-crafted six-page memo which the whole room sits and reads at the start of the meeting.

Bezos banned PowerPoint years ago and explained why the memo-driven meeting is far superior.

If you go to work as an executive at Amazon, no matter what your expertise, you will be required to become a good writer, and a good reader, in order to lead the meetings necessary to do your job.

"For every meeting, someone from the meeting has prepared a six-page, narratively structured memo that has real sentences and topic sentences and verbs. It's not just bullet points. It's supposed to create the context for the discussion we're about to have."

Everyone then sits and reads the memo silently, which often takes a good half-hour. And then they discuss the memo.

In the letter, he explained that writing a brilliant, long memo requires the writer to understand the subject well. It also requires the writer to "improve results through the simple act of teaching scope." By that he means doing a great job requires effort, not speed. "A great memo probably should take a week or more" to write, he said in the letter. businessinsider.com

Car-theft kit for sale on Amazon: How web giants are 'helping criminals'
Buy devices that can be used to steal vehicles for as little as 100 UK pounds

Electronic gadgets that can be used to steal cars in seconds are being sold online for as little as 100 UK pounds. Available on Amazon and eBay, the hacking devices allow thieves to reprogram a blank key fob so it can start a car's ignition.

A crime commissioner accused 'irresponsible' web retailers of helping criminals, saying the devices should be taken off sale. Police chiefs say car theft, which has almost doubled in some areas, has become 'child's play'. More than 86,000 cars were stolen in 2016 - 30 per cent more than in 2013. The Mail's investigation found that:

Amazon and eBay are unwittingly making the availability of the latest electronic attack tools freely available to anyone and on a next-day-delivery basis.

A spokesman for eBay said it had a policy against selling lock-picking devices, including key programmers. He said: 'We will continue to remove them, they are prohibited on our site. Thanks for bringing this to our attention.' Amazon declined to comment. dailymail.co.uk

Amazon's Next Conquest Will be Apparel

Amazon's Typical Worker Is in a Warehouse Making $28,446 a Year

Pasco County, FL: Suspect in Multi-Million Dollar Credit Card Fraud Ring Arrested for Organized Fraud
A suspect in 48 credit/debit card fraud cases has been arrested in Miami, according to the Pasco County Sheriff's Office.

Daniel Santos, 22, was arrested Thursday (April 19) through a coordinated effort with the U.S. Marshalls Service and the Miami Dade County Police. Santos is currently held on no bond. He is charged with organized fraud and possession of stolen credit or debit card, among other related charges.

Santos' fraud crimes have been occurring since March 2015. Deputies said Santos obtains credit/debit cards by either buying them from people, stealing them, or obtaining them through "mail box hopping." His fraudulent activity with other criminal associates has become a multi-million dollar fraud ring.

Hubbell arrested Santos several times since receiving the first case, however, Santos was always able to make bond and continue his lifestyle of criminal activity, deputies said. With a total of 48 fraud cases, Hubbell said he was determined to locate Santos and put a stop to his crime spree. tbreporter.com

Westland, MI: Pawnshop Owners Charged with Selling Stolen Merchandise
Two owners of the Bank Pawn Shop in Westland have been charged with being the masterminds of a criminal enterprise that bought and sold stolen goods. "This investigation started in September of 2017 when the Westland Police Department received information Bank Pawn Shop and Exchange was buying and selling stolen merchandise," said Sgt. Timothy Liess. "Countless persons were stealing merchandise from stores throughout the Metro Detroit area and selling it to the shopkeepers at the Bank Pawn Shop and Exchange." deadlinedetroit.com

Wichita Falls, TX: Mattress Firm Employee embezzled $41,000
in inventory scam

The District Manager for Mattress Firm in Wichita Falls and a loss prevention officer found a discrepancy of $40,774.35 and authorities say they traced that deficit back to Victor Rosales,19. When Rosales was interviewed by the district manager, police say he admitted to the theft and wrote a 10-page admission detailing the theft and his method. Detectives say Rosales charged 11 previous customer accounts for merchandise they didn't order totaling $37,572.53 and then went on to sell the merchandise to other customers. Authorities also say Rosales was paid $3,201.82 in commission on those charges. texomashomepage.com

Chicago, IL: Best Buy Employee charged with $18,900 theft of 22 cellphones

Medford, OR: Woman charged in $7,000 Victoria's Secret and $3,500 Safeway thefts

Seattle, WA: Man steals 2 Louis Vuitton handbags valued at over $10,000 from Nordstrom

Chicopee, MA: Man attempted to steal over $6K of goods from Home Depot

Airmont, NY: Two men steal a $1,900 guitar from Alto Music

Southington, CT : Female arrested for the theft of 6 FITBITS from Target, total value of $1,799

Bloomfield Township, MI: Female busted at Target stealing $1,600 of clothing

Erie, PA: Two Suspects Wanted in Theft of More than $6,000 of Merchandise from Walmart

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Shootings, Stabbing & Deaths

Nashville, TN: Waffle House Shooting Suspect Arrested Last Year Near White House
Travis Reinking, the suspect in the early Sunday morning shooting at a Nashville Waffle House that left four people dead, had his weapons confiscated last year after he was arrested near the White House, Metro Nashville Police said. In July 2017, Secret Service agents arrested the 29-year-old for entering a "restricted area" near the White House. Secret Service representative Todd Hudson said he wanted to "set up a meeting" with President Donald Trump. The shooting began at 3:25 a.m. at a Waffle House on Murfreesboro Pike in Antioch. According to police and witnesses, Reinking entered the restaurant only wearing a jacket. He shot at two men standing outside the building, then shattered a front window. He then entered the restaurant and continued firing. popculture.com

Nashville, TN: Man who snatched AR-15 from Waffle House gunman hailed as a hero
The man who snatched an AR-15 rifle from a gunman at a busy Tennessee restaurant says his was a "selfish" act of self-preservation and he doesn't consider himself a hero. Never mind that he is being credited with saving several other lives. "When I grabbed the barrel of the weapon it was hot, but I didn't care. It was life or death," said James Shaw Jr., a 29-year-old Nashville resident who found himself wrestling with the suspect after four people had already been fatally shot at a Waffle House bustling with wee hour patrons early Sunday in Nashville. Shaw joined law enforcement officials and Nashville's mayor at a news conference Sunday, some 12 hours after the shooting, his right hand bandaged. There he was singled out by Waffle House CEO Walter Ehmer, who was present and thanked Shaw for his bravery. "You don't get to meet too many heroes in life," Ehmer said before addressing Shaw, who dabbed at tears in his eyes. "We are forever in your debt." The suspect Travis Reinking, 29, entered the Waffle House and shot and killed 4 people, injuring 4 others; no motive for the event. ctvnews.ca

Waffle House Shooting: Police Say Suspect Is in Custody
after Manhunt
The police said Monday that they had arrested a suspect in the killing of four people at a Waffle House in Nashville, ending a wide search that had unnerved one of the largest cities in the South. About 160 law enforcement officials had been involved in the search for the suspect, Travis Reinking, 29, who officials said used an AR-15 rifle to carry out a rampage at a restaurant southeast of downtown on Sunday morning. nytimes.com

Trumann, AR: Man killed in front of bystanders, including kids, outside Walmart
Police said the slaying began as a domestic dispute at the front of the store about 9:15 p.m. Police arrived and negotiated with an armed man who walked out of the store with a woman. The man then shot and killed a second man who tried to intervene. The armed man eventually surrendered to police and was arrested. ajc.com

Coalville, UT: Man stabbed in neck in critical condition after bumping into stranger at store

Robberies & Thefts

Thieves snatch electronics at Apple store in front of witnesses
Police are looking for the suspects in a robbery at the Apple store on the Plaza caught on camera. The incident happened Sunday afternoon at the Apple store at 227 Nichols Rd. Three male suspects walked through the store snatching up electronics before fleeing on foot. There were numerous people inside the store at the time, some taking out their phones to record the incident. kshb.com

Portage, MI: Robbers cut through walls to break into jewelry store

Scottsdale, AZ: Security Guard accused of stealing $2,000 from Chico's store safe

Hopkinsville, KY: TJ Maxx Employee arrested for theft of $950

Tokyo: Stolen books resold via 'flea market' apps becoming a serious issue


Bomb Threats

Oklahoma City, OK: Man arrested after allegedly threatening to blow up store if someone didn't sell him weed


Round Rock, TX: Man Accused Of Selling $323K in Counterfeit Goods on eBay


Brownsville, TX: Texas man who stole $1.2M in fajitas gets 50 years in Prison


AC Moore - Dover, DE - Burglary
Apple Store - Kansas City, MO - Robbery
Auto Shop - Aurora, CO - Burglary/Suspect dies
C-Store - San Pablo, CA - Armed Robbery
C-Store - Orange County, FL - Armed Robbery
C-Store - Bridgewater, VT - Burglary
C-Store - Attleboro, MA - Burglary
Chico's - Scottsdale, AZ - Burglary
Circle K - Warrenville, SC - Armed Robbery
Circle K - Lexington, KY - Armed Robbery
Cricket Wireless - Dayton, OH - Armed Robbery
CVS - Appleton, PA - Robbery
Dollar General - Prichard, WV - Robbery
Dollar General - San Antonio, TX - Robbery
Grocery - Albuquerque, NM - Armed Robbery
Jewelers - Portage, MI -Burglary
Marijuana shop - Durango, CO - Burglary
Nordstrom - Seattle, WA - Robbery
Restaurant - Houston, TX - Armed Robbery
Restaurant - Las Vegas, NV - Burglary
Skate Shop - Miami, FL - Burglary
Speedway - Putnam County, WV - Robbery
U.S. Cellular - Redmond, OR - Armed Robbery
Walmart Market - Searcy, AR - Robbery
7-Eleven - Pompano Beach, FL - Armed Robbery
7-Eleven - Suffolk County, NY - Armed Robbery
7-Eleven - Buffalo, NY - Armed Robbery



Daily Totals:
18 robberies
9 burglaries
1 shooting
1 killing




Kev Mgrdichian
named Regional Loss Prevention Manager for Dollar General

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Featured Job Spotlights


VP of Loss Prevention
Anaheim, CA

The Vice President is responsible for the strategic planning and execution of the company's Loss Prevention program across more than 400 stores nationwide, and ecommerce. Reporting to the CFO, this position has overall leadership responsibility for leading the charge in driving shrink reduction...

VP, Loss Prevention
Brentwood, TN

Key duties include developing and implementing strategies and programs to (i) reduce the Company's financial losses resulting from internal and external theft; (ii) improve the company's receiving and inventory control processes and procedures to reduce financial losses resulting from administrative errors; and (iii) identify and investigate fraud and theft of company assets...

Vice President Security
Greendale, WI

The Vice President of Security will set our long term strategic vision and oversee planning for the security and safety of employees, facilities, assets, customers, vendors, and participants. In this position, you will align financial and operational performance to create economic value and reports to the executive team on all functions of security...

Field Loss Prevention Manager
Jacksonville, FL

● Manages and coordinates Loss Prevention and Safety Programs intended to protect Staples assets and ensure a safe work environment within Staples Retail locations

● Manages Loss Prevention initiatives and programs on facility levels which may include a combination of locations within a geographical area; travel required...


Manager of District Loss Prevention
Salt Lake City, UT

You will be responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results. District Loss Prevention Managers are responsible for leading Loss Prevention functions within a specific operations district and for collaborating with Store Operations and Human Resources in an effort to prevent company loss...

Field Manager, Asset Protection (East Coast & Canada)
Atlanta, GA

The Field Manager, Asset Protection is based in Atlanta, GA and is responsible for executing AP programs and strategies relating to theft and fraud mitigation, operational integrity, and compliance supporting the East Coast and Canada facilities...

Fraud Operations Analyst
Atlanta, GA

The Fraud Analyst is based in Atlanta, GA and is responsible for protecting HD Supply Construction & Industrial through proactive review of internal and external transactions to identity fraudulent and/or inappropriate use which warrant further investigation. This role will also support Asset Protection through the ongoing development of reporting intelligence and administration...
Supervisor Asset Protection - Maurices Headquarters
Duluth, MN
We are currently looking for an Asset Protection Supervisor for our maurices Corporate Offices in in Duluth, MN. In this role you will oversee the day to day safety & asset protection operations as they relate to the corporate office with general direction from AP management & supervises a team of hourly AP associates...

Global Investigator I - GS
Bentonville, AR

● Acts as an internal and external liaison for assigned business segment

● Conducts investigations (for example, fraud, theft, misappropriation, diversion, personal conduct, major crime)...

Senior Asset Protection Specialist - San Francisco
San Francisco, CA

This job contributes to REI's success by mitigating and reducing shrink (including theft and fraud by customers and employees) and increasing physical security for people and products in a specified retail store...

Regional Loss Prevention Manager-West Coast Region Pasadena, CA
Crate and Barrel is America's most exciting housewares specialty retailer with 100+ locations and over 6,500 associates nationwide. We are seeking an experienced, committed and enthusiastic professional to join our Internal Audit department...

Regional LP Investigator
Northern CA/Phoenix

The Regional Loss Prevention Investigator is responsible for analyzing internal & external theft trends in assigned market and to develop strategies to identify and resolve theft cases. The Regional Loss Prevention Investigator will work with the Investigative Risk and Fraud Analyst in the identification of internal theft cases, and ensure that all cases are brought to a successful resolution...

Regional LP Investigator

The Regional Loss Prevention Investigator is responsible for analyzing internal & external theft trends in assigned market and to develop strategies to identify and resolve theft cases. The Regional Loss Prevention Investigator will work with the Investigative Risk and Fraud Analyst in the identification of internal theft cases, and ensure that all cases are brought to a successful resolution...

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Interesting how the social dynamics of a small industry mirror, somewhat, the same social dynamics of a family, with the holidays and conferences almost being one in the same, where we're excited to visit with old friends and colleagues, yet cautious about the battle lines business and careers at times necessitate or cause. At the end of the day, it's all about doing what's right for the industry, adding value, helping people, and continuing to help evolve the industry. And while each executive has their individual agendas, it's important to remember that we are all part of one industry and we all share one goal - to guide, nurture, and evolve it.

Just a Thought,
Gus Downing

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