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IOBSE Spring Conference
April 24-26

Retail Risk London
April 26

Miami-Dade Police Departments Global Cargo Theft Symposium
May 1-4

RLPSA Connect
May 3

CNP Expo
May 15-16

Q2 RAM LP Committee Meeting
June 13

Midwest Cargo Security Council One-Day Cargo Security Summit
June 20

RLPSA Annual Conference
Aug. 5-8

Retail Risk -
New York
Sept. 6

New England LP Expo
Sept. 13

Q3 RAM LP Committee Meeting
Sept. 14 -
DCU Center
Worcester, MA

CORCA Conference
Oct. 3-4

Anti-Counterfeit & Currency Expo
Nov. 6-8

Q4 RAM LP Committee Meeting
Nov. 7th
BJ's Wholesale Inc Corp. Office - Westboro, MA

See More Events


Check out the Daily's Exclusive Reports

Q1 2018 Sr. LP/AP Jobs Report

2017 ORC Report

Q4/2017 Internet/Featured Jobs Report

2017 Robbery Report

Q4/2017 Violent Death Report

Coming Soon

Q1 Retail Violent Death Report

Q1 Robbery & Burglary Report

See more reports


Domino's - Building a Worldwide LP Program
Van Carney

Quick Take #14

View all published episodes here





'17 National Retail Security Survey

2016 NRSS Survey

2015 NRSS Survey


Adam Alford promoted to Vice President of Loss Prevention
for GameStop

Adam has been with GameStop since 2007 when he was a Regional Loss Prevention Manager for over five years. From 2012 to 2014, he served as Senior Director of Asset Protection. Before being promoted, Adam's most recent position with GameStop was Senior Director of Asset Protection, which he held for more than four years. Congratulations Adam!

Submit Your New Corporate Hires/Promotions or New Position

Home Depot Shooting Update

Loss prevention officer, off-duty police officer, shot at Dallas Home Depot had recently moved there from Spokane
The loss prevention officer, Scott Painter, shot at a Home Depot store in Dallas Tuesday afternoon had recently moved to Texas from Spokane. He is also listed in critical condition, but Chief U. Renee Hall said the department is "optimistic" about what they are seeing with Painter and the other officer right now.

The gunman accused of opening fire at a Dallas home improvement store - killing one police officer and critically injuring two others - was initially detained because he was acting suspiciously and may have tried to steal from the store, an arrest warrant revealed Wednesday.  khq.com

'He's A Hero': Dallas Police Association President praises LP officer
Dallas Police Association President Mike Mata joined the WBAP Morning News on Thursday. "He's a hero, just the same as our officers are," Mata said. "He took three rounds that could have been pointed in the direction of our officers, and we might have lost Crystal also. So he is one of us." To hear the entire interview between Mike Mata and the WBAP Morning News, click here. wbap.com

GoFundMe page started for Scott Painter, Home Depot AP Specialist shot on Tuesday
On Tuesday April 24th, Scott Painter and two Dallas police officers were shot at a North Dallas Home Depot. A shoplifter opened fire on the police officers and civilians. Scott did every selfless act he could think of to get people to safety and out of harms way. Scott is now in the ICU with multiple gunshot wounds to the head and shoulder. He will be in the ICU for probably a week. During this difficult time, there will be many things to take care of. We would like to make this time as easy as possible for Scott and Scarlett. This is a long recovery and any little bit helps. Click here to donate to Scott's fund gofundme.com

Suspect's behavior drew police attention before fatal shooting at Dallas Home Depot, warrant says
An off-duty officer who was working a part-time job at the Home Depot store in the north of the city learned Armando Luis Juarez, 29, had an outstanding felony warrant after he was detained by store officials for suspected shoplifting, according to the arrest warrant.

Two on-duty officers, Rogelio Santander and Crystal Almeida, were called to the store and, along with a Home Depot loss-prevention officer, were speaking with Juarez in an office. The off-duty officer stepped away, heard a report of "shots fired" broadcast over the police radio and then rushed back to the office to find the officers and loss-prevention employee on the ground with gunshot wounds, according to the warrant.

Investigators later reviewed police body-camera footage that showed Juarez pulling a handgun from his pocket as Santander and Almeida attempted to take him into custody, the warrant alleges.

Police Chief U. Renee Hall said at a brief news conference Wednesday that Almeida and Painter are "making remarkable recoveries" following surgery.

"This is going to be a trying time for us, so we're just asking you for your support at this time," Hall said.

Dallas Mayor Mike Rawlings said late Tuesday that he was "upset at the lack of respect for our police in this city and in our country."

A Home Depot spokesman told The Associated Press on Wednesday that the shooting sent a wave of horror through the home improvement store chain's corporate headquarters in Atlanta.

"We're heartbroken," said spokesman Stephen Holmes. He added that the chain's leadership team has been actively supporting Painter's family and offering counseling to his co-workers. chicagotribune.com

Update: Dallas police officer died Wednesday, day after being shot at Home Depot
A Dallas police officer died Wednesday morning, a day after he and a colleague were shot at a Home Depot, police said. Officer Rogelio Santander, a three-year police veteran, passed away at 8:11 a.m. from a gun shot wound to the back of the head. Officer Crystal Almeida was shot directly in the face and Doctors are amazed she even survived. So far she has not spoken. Both Officer Crystal Almeida and The Home Depot Asset Protection Specialist, Scott Painter remain in critical condition, but are improving, according to Dallas Police.

The suspect, Armando Juárez, 29, is facing a capital murder charge, a count of aggravated assault on a public servant and a count of aggravated assault in retaliation, Dallas County Jail records show. He is also charged with a previous felony theft warrant.

Tyco Retail Solutions Revolutionizes LP with New Sensormatic Shrink Analytics Offering At RILA Retail Asset Protection Conference 2018
Shrink Management as a Service provides retailers with real-time intelligence in the cloud

Tyco Retail Solutions will showcase its Sensormatic Shrink Management as a Service (SMaaS) at the 2018 RILA Retail Asset Protection Conference, April 29 - May 2, at the Gaylord Palms Resort & Convention Center in Orlando, Florida. This revolutionary loss prevention platform is designed to help retailers enhance productivity, and increase reliability and performance of Electronic Article Surveillance (EAS) systems for a new generation of innovative loss prevention. The new Google Cloud-based service provides both device management and predictive analytics to manage shrink while addressing underlying root causes.

With easy to navigate dashboards, Sensormatic SMaaS helps makes sense of the data so retailers can identify problems earlier and make better decisions. Loss prevention professionals can gain a clear picture of store operations across individual stores, districts, regions and even enterprise-wide to isolate data and compare performance metrics. For example, the organized retail crime (ORC) map gives retailers insights into ORC activity in a specific geographic area, taking into account metal-foil and jammer detection alarms. It groups the stores experiencing the same ORC event, empowering retailers with analytics for proactive decision making.

Retailers can also receive automatic notifications on an exception basis to help identify serious issues that need their attention. By taking preventative measures, retailers can adjust their strategies, which include optimizing staffing or addressing training gaps, to avoid future problems.

"Know What's in Store" with Tyco Retail Solutions at RILA Retail Asset Protection Conference 2018:
Visit the Retail Asset Protection Conference, Booth # 401 to see firsthand how Tyco Retail is helping retailers "Know What's in Store."

You can learn more about Shrink Management as a Service (SMaaS), here.

Are We Losing Ground?
75% Reduction in Officer Level Appointments in Q1 over Q1 2017

Understanding all of the variables of our recent Q1 Senior LP/AP Jobs report, published this past Tuesday, like not possibly catching all of the appointments and the level of scrutiny every report is viewed with, the 75% Q1 reduction of those executives named Vice Presidents, is none the less dramatic. Even when factoring in an error ratio of whatever one feels would be appropriate and taking into consideration the shrinking market and store closures. It still doesn't account for the huge decline. Or at least in this writers opinion it doesn't.

Then when you take into consideration the Macy's reorganization, the Home Depot field cuts and investigations centralization, the Walgreens and Target ORC eliminations, the divisional cuts at Lowe's, Ascena's reorg. & headcount reductions and others, one has to ask the question: Is LP/AP losing ground? Or is it the natural impact of a shrinking store base that's impacting all of the departments?

On the other side of the coin, however, all we hear about now is the cybercrime explosion and the severe cybersecurity skills shortage. Coupled with every retailer throwing every dime they have at the digital revolution to such an extent that we know of three LP capital budgets that have been virtually frozen for now until those three retailers determine how much left over they have to dedicate to LP capital.

Certainly these three retailers don't represent mainstream but they do point to a deep cultural shift of what's happening on a broader scale and the need for every retail LP/AP executive to be able to develop and present well thought out business cases that exceed customary ROI's and add value beyond the LP/AP function.

Yes, cybersecurity is taking priority, as well it should, but where are you in the process and how are your efforts expanding and enabling you to maintain that seat at the table?

RILA just added a session "Writing Proposals That Get Read" and just look at the other session titles and you'll see what this article is hopefully saying. From "Growth, Relevance, Influence: Reimagining Your Retail Trajectory," to "Expand Your Expertise" and "Quantifying and Communicating AP Team Value," to "Revolutionizing Retail AP" and "Is Your Organization Positioned to Address Digital Risk," the bottom line is traditional LP/AP is virtually gone and retail America's expectations and needs have changed. The question is how are you and your team changing in order to truly add value and play a vital role in this era of digital transformation.

Editor's Note: It certainly looks like RILA is dead on with their vision. Just a thought, Gus Downing

Media Declares - It's a "War on Cops"
Cop Killings Double in 2018 - 33 On-Duty Deaths
Over 10% Killed in Retail

Nearly 10% of police officer deaths have been related to retail.

Since the start of 2018, at least 33 law enforcement officers across the U.S. have died while on duty -- with 21 of the deaths caused by gunfire.

Roughly 135 cops died in 2016, making it the deadliest year for police officers in at least five years, Fox News has determined. While there were fewer deaths in 2017, the numbers weren't much better: A total of 129 officers died last year. And 46 of those deaths were caused by gunfire.

Four in retail in 2018:

- Dallas police Officer Rogelio Santander succumbed to his injuries and died after he was shot responding to an incident at Home Depot, Mayor Mike Rawlings said. While the other officer - Almeida, who was reportedly shot in the face at Home Depot, is still "fighting hard," Dallas Police Association President Michael Mata told KDFW-TV.

- A sheriff's deputy was fatally shot while he was responding to a robbery at a Maine convenience store on April 25, the Somerset County Sheriff's Office said.

- While eating lunch at a restaurant in Trenton, Florida, Sgt. Noel Ramirez, 29, and Deputy Sheriff Taylor Lindsey, 25, were fatally shot in what appeared to be an ambush on April 19.

On average, at least 1 officer has been shot to death every week this year. On April 20, CNN reported 19 officers were shot and killed; this week, sadly, two more will be added to that staggering number.

In the first 16 weeks of this year, 19 law enforcement officers across the US have been shot and killed in the line of duty. That averages out to more than one death a week.

The image below maps police shooting deaths this year, as of April 26. cnn.com foxnews.com cbsnews.com

(Update) Somerset County, Maine: Manhunt continues for suspect in killing of Sheriff's Deputy at Cumberland Farms store
A manhunt is underway for the suspect in what is believed to be the first killing of a law enforcement officer in Maine in nearly 30 years. The fatal shooting of Somerset County Cpl. Eugene Cole on Wednesday in Norridgewock triggered an intensive search for John Williams, 29, in and around the heavily wooded rural community about 60 miles west of Bangor. Officials said the Madison man was scheduled to appear in court to face gun charges when he killed the sheriff's deputy, stole his cruiser and robbed a convenience store. Helicopters, armored vehicles and police cruisers were spotted around Norridgewock, and schools were locked down as federal, state and local law enforcement poured into the region to look for Williams. Law enforcement officials said he had arrest records in Maine, Tennessee and Massachusetts. Corporal Eugene Cole, 62, was with the department for 13 years. He has a son who is also with the department. "He was one of the finest deputies that you would want to meet," Somerset County Sheriff Dale Lancaster said. abcnews.go.com

Cash is no longer king
Not everyone is happy that restaurants are going cashless

A growing number of restaurants across the country - like test locations for Starbucks and Shake Shack and the entire Dos Toros and Tender Greens chains - are no longer accepting cash. It's all plastic all the time.

The stores believe not dealing with cash helps move the line of customers faster. Plus, counting the cash at the end of the day is a waste of time.

But the war on cash has sparked a backlash.

State lawmakers, a civil rights group, the National Retail Federation and a company servicing ATMs are all pushing back against the trend, claiming that refusing the greenback - on which the US Treasury writes "This note is legal tender for all debts, public and private" - is simply un-American.

Manhattan lawmaker circulated a memo on Tuesday to his colleagues proposing legislation requiring New York businesses to accept cash.

In Chicago last year, two city aldermen introduced a bill similar to Gottfried's. "A 'no cash' sign is a 'not welcome' sign for many without ready access to credit," the proposed Chicago ordinance reads. The bill is still pending before the City Council there.

In Massachusetts, a similar bill was enacted into law years ago. The Bay State is the first - and only - state to bar cashless businesses.

Social justice groups are concerned that people of color and low-income consumers will be the collateral damage in a cashless society. nypost.com

Guide to New Tax Incentives for Security and Fire Protection Systems
The Tax Cuts and Jobs Act (P.L. 115-97) signed into law on Dec. 22, 2017, included two important changes to the U.S. tax code providing incentives for businesses to invest in new security, fire protection and alarm systems. These incentives were part of the broader effort in the new law to produce long-term economic growth by encouraging business to make capital investments.

Generally, the costs of commercial-use security, fire protection and alarm systems are capitalized and depreciated over a recovery period of five, seven, 15 or 39 years, dependent on factors such as the type of system purchased, the integration within a building structure, whether the installation involves owned or leased property, and the relationship to business activity.

Beginning in 2018, the new tax law allows many businesses to write off the full cost of such systems as an expense for the tax year they were placed in service, eliminating the capitalization requirement. securityindustry.org

Retail Rents Plunge in Major Manhattan Shopping Districts
Meatpacking District sees deepest decline

Retail rents in Manhattan fell in the first quarter as landlords adjusted pricing and offered more remodeling allowances, shorter terms and options for tenants to exit.

In all, first quarter annual asking rents declined in 13 out of 16 shopping corridors, and the overall average asking rent for those areas dropped 19.5% from the previous year to $653 a square foot. Conditions are favorable for tenants. "I think we will start to see some more of the savvier tenants of companies realize we're starting to get to a point where they can drive some good deals for themselves." wsj.com

What & Who is Driving Retailers?
"The Spendsetters" - Just "Walk Out" Group
Long Lines Cost Retailers $37.7 Billion in Last 12 Months

"Over the last 12 months, 86 percent of U.S. consumers say they have left a store due to long lines, resulting in purchases at a different retailer or no purchase at all. This results in approximately $37.7 billion lost in potential sales. In addition, $1.1 billion in potential sales have been lost when retailers don't support their customers' preferred payment methods," said an Adyen spokesman.

"Spendsetters, one-third of all consumers and 52 percent of Millennials, are the tech-savvy, and early to adopt new digital services and functionality, will drive the future of retail as the key segment of shoppers who set the trends for how people want to spend and shop. They are a leading indicator of broader customer demands in retail experience and where the industry is headed," the spokesman explained.

According to the survey results, 75 percent of the group will patron stores that offer simple "walk-out" payment options - 69 percent would prefer to shop in-store with shorter lines and that offer the direct shipment of products that might be out of stock. What's more, 86 percent have left a store before completing their purchase due to lengthy lines. wwd.com

When Giving References, How Truthful Can You Be?
Let's be real: The employment relationship doesn't always end on a positive note. So what can LP/AP professionals lawfully say when they're asked to vouch for a former-perhaps even infamous-employee as part of a reference check? Can they share that someone was fired or a poor performer?

The answer is usually yes, as long as you're being truthful-but be aware of your rights and responsibilities under state law.

Most states have enacted legislation that gives employers qualified immunity when providing information for references. That means you're protected from civil liability if you're responding in good faith-in other words, without knowingly providing false or misleading information or acting with malicious intent-explained Molly Lee Kaban, an attorney with Hanson Bridgett in San Francisco.

But you could still face a defamation (libel or slander) lawsuit from the worker or a negligent referral lawsuit from that person's prospective employer if you don't limit the type of information provided and make sure it was given to the correct person, said Sage Knauft, an attorney with Walsworth in Orange, Calif.

In states without immunity statutes, such as New York and Massachusetts, it's trickier to provide reference information beyond the basic dates of employment. But you may want to seriously consider giving more details if the reason for separation includes conduct that jeopardized others' safety, noted Joan Rennekamp, a human resource consultant with Lewis Roca Rothgerber Christie in Colorado Springs, Colo.

Here are some tips from legal experts on how to avoid liability when providing job references: Review all applicable state laws. Maintain control of the information. Be consistent in how requests are handled. Stick to the facts. Get permission from the employee. shrm.org

Buy Buy Baby Sued After NY Girl Killed By Fallen Chest
Bed Bath & Beyond Inc.'s Buy Buy Baby retailer sold a 65-pound chest that was defectively designed in a way that allowed it to tip over and kill a young girl, says a suit filed Tuesday in New York court.

The girl's mother, New York resident Erica Fried, alleges that the chest was intended to be used by children like hers but posed an "unreasonable" risk of tipping over and included no tools to fasten the product to the wall. Less than two years ago, the dresser fell onto the child and killed her at age 3.

Fried's counsel Robert L. Fellows of Fellows Hymowitz PC said the entire incident could have been avoided if manufacturers would just warn parents about tip-over risks and spend a few dollars to enclose brackets that could secure furniture to the wall. law360.com

New York: NYC Mandates Temporary Schedule Changes (7/18/18)

Washington Bans the Box (6/6/18)

Missouri: Kansas City Bans the Box (6/9/18)

The Most Expensive Takeover in Retail Is Drowning in Debt

GNC to shutter 200 stores

Subway to close 500 in North America

Baltimore, MD: Maryland Retailers Association angered by Mayor Pugh's criticism of Corner Stores as Crime Hubs

Quarterly Results
GNC Q1 domestic company owned comp's down 0.5%, domestic franchise comp's down 1.9%, net sales down 7.2%

Publishing Note: Our weekly LP Newswire email will be going out tomorrow morning

Retail Risk - Dallas: The world's biggest LP conference series comes to Dallas - May 17th 2018

Since its inception the Retail Risk conference series has become a mecca for senior retail risk and loss prevention professionals. Here's why...

An outstanding agenda, bursting with an international cast of retail risk and loss prevention elite, leading academics and law enforcement personnel. Each offering their own unique insights and expertise, with nothing held back. All for delegates to study, learn and profit from and provided free of charge.

Add to this a great range of exhibitors demonstrating the latest tech and techniques; unparalleled networking opportunities between professionals; round table sessions facilitating free discussions in complete confidence on hot topics affecting retail; as well as complimentary refreshments and an excellent, hot lunch... and you can see why Retail Risk - Dallas will become a welcome addition to the biggest retail risk and loss prevention conference series in the world.

For more information, including registration, click here

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality


Regulatory Storm is Coming
Stores in Europe? Even if They're Franchisees You're Sharing Data
Reports Suggest Many Organizations Aren't Ready for GDPR

With the General Data Protection Regulation a month away from taking effect, two studies seem to suggest that plenty of organizations are unaware of the impact the regulation will have-or are freaking out about not being ready in time for the European Union's rules.

A month out from one of the biggest regulatory changes in recent history, the word of the day about the European Union's General Data Protection Regulation, which takes effect May 25, is "unsure."

Earlier this month, a NetApp survey found that 76 percent of U.S.-based organizations that responded were worried about meeting the regulation's deadline, while another 51.5 percent of U.S. respondents said they worry about damage to the organization's reputation. Other concerns on the minds of U.S.-based respondents, per the NetApp survey [PDF], include revenue loss (50.2 percent), mistrust from customers (43.8 percent), mistrust from partners (39.7 percent), and company survival (40.4 percent).

A separate study from CompTIA, released Wednesday, found that just 13 percent of organizations said they were fully compliant with GDPR, while 52 percent of the 400 U.S. companies surveyed said they were either exploring if GDPR applied to their business, didn't think it did, or were unsure of the impact.

"GDPR compliance requires organizations to know where their data is and to be able to classify data and control the lineage of data-all capabilities that are essential for data analytics initiatives designed to deliver accurate business insight."  associationsnow.com

Equifax has spent $242.7 million on its data breach so far
The spending is shifting more toward data security and IT systems. Equifax carries $125 million in cybersecurity insurance with a $7.5 million deductable. Insurance has covered $60 million of the data breach costs to date.

Equifax outlined that it spent $45.7 million for the three months ended March 31 on IT and data security. The company has been staffing up to bring on expertise to shore up its security.

Legal and investigative fees tied to the data breach, were $28.9 million. The total for the first quarter, was $68.7 million. In the fourth quarter, Equifax disclosed that it spent a net $114 million for 2017 on the data breach. However, $50 million of data breach costs were covered by insurance.

Equifax said it will spend heavily on IT at least through 2019 in an effort to build an industry leading data security system. zdnet.com

The Default SAP Configuration That Every Enterprise Needs to Fix
Nine out of ten organizations are vulnerable to a 13-year-old flaw that puts their most critical business systems at risk of complete criminal takeover.

A new report out today shows that 90% of SAP systems in the enterprise are exposed to complete system compromise via a 13-year-old configuration vulnerability that few organizations have taken action on. This exposure puts business-critical systems like ERP, HR, finance and supply chain all at risk.

Detailed in a report published today by ERP security firm Onapsis, the flaw in question is a configuration problem in SAP NetWeaver that makes it possible for a remote unauthenticated attacker with only network access to the system to claw out unrestricted access to all SAP systems. While the potential attack scenario is not completely trivial - it requires the attacker to have knowledge of SAP's architecture and coding standards - it's also not difficult to carry out either. And the payoff is big.

As the underlying platform for all SAP deployments, SAP NetWeaver is used by 378,000 customers worldwide, including 87% of the Global 2000. The configuration insecurity is present by default in all versions of SAP NetWeaver, including cloud and next-generation digital business suite S/4HANA.

"It's not something that organizations need to patch - it's something that they need to change in their actual SAP implementation," explains JP Perez-Etchegoyen, CTO at Onapsis. "Basically this is a configuration setting in SAP applications that is configured wide open by default. It was well documented in 2005, but we still find it in nine out of 10 SAP implementations today." darkreading.com

Low-Cost Crimeware Kit Gaining Popularity in Underground Markets
At $150 for a three-month subscription, Rubella Malware Builder presents a threat to enterprises, Flashpoint says.

Rubella Macro Builder, a recently discovered crimeware kit that, despite being new and relatively unsophisticated, has been gaining popularity among cybercriminals - including members of the suspected Russian gang behind the Panda banking malware.

Security vendor Flashpoint, which issued an advisory on the threat this week, described Rubella as enabling criminals to generate Microsoft Word (.doc) and Microsoft Excel (.xls) payloads. "The Rubella-generated malware acts as a first-stage loader for other subsequent malware downloads and installations on targeted machines." darkreading.com

'Webstresser' DDoS Attack Site Shut Down in International Operation

South Dakota Data Breach Notification (7/1/18)



Maximizing Education at Professional Conferences - Part II

By Walt Palmer, CFE, CFI
Practice Leader - EPIC Integrated Risk Solutions

Attendance at an industry conferences offers several opportunities - education, networking, vendor exhibit halls, one on one meetings with other attendees, and, of course, many receptions and social events. Each of these activities can bring value to your professional development, but, this week, I want to focus on how you maximize the amount of professional education you achieve at a conference.

Educational Sessions

Unfortunately, too many attendees give short shrift to the educational sessions. At events like RILA and NRF, you will probably have twenty or more sessions to choose from over the course of 2-3 days. At bigger trade shows, like ASIS or the Society of Human Resources Management (SHRM), the sessions actually number in the 100's.

Now, will every session appeal to you? Of course not. Most associations intentionally try to cover a spectrum of topics to ensure they address the concerns of a somewhat diverse attendee list, but there may be slots where you feel like there is nothing particularly relevant to you or your organization. Here's my recommendation in that situation, "Attend a session anyway!"

Maybe, just maybe, it is possible that a session on developing an effective training program on safety in the distribution network might yield some insights for you as you develop a training program for the stores on shrink. Perhaps a session on managing investigators in the field might ring a bell with you as to a technique or method you can use to manage direct reports at the corporate office. Hearing what someone is doing in the grocery store business relative to spoilage might lead you to different thinking on how you manage damages in your environment.

Read the rest of Part 2 here and stay tuned for Part 3!


Digital Loss Prevention

Harnessing the Power of Social Media

Bob Oberosler, Group VP of AP, Rite Aid

As retailers cope with limited budgets in this digital age, how is LP evolving and how do we continue to improve performance with what appears to be decreasing resources?

Bob Oberosler, Group Vice President of Asset Protection for Rite Aid
, shares where he thinks the industry is going and how LP/AP teams can harness the power of social media, crowd sourcing, and artificial intelligence to fight retail crime and reduce shrink.

Episode Sponsored By

What's New with the RLPSA?

Van Carney, National Director of Safety and Loss Prevention for Domino's
, and board member for the RLPSA, tells us what's new at this year's annual conference in Dallas, how RLPSA's regional CONNECT events developed, and why retailers should get involved.

Miss an episode? Catch all our "Live in NYC" 2018 videos here.

Get involved in our next broadcast in June at NRF Protect in Dallas. Contact us!



Amazon workers booed Jeff Bezos in Berlin
Amazon CEO Jeff Bezos received a hostile reception when he arrived in the German capital to pick up an innovation award on Tuesday (Apr. 24).

Trade union Verdi confirmed that "several hundred Amazon workers," who are members of the powerful union, amassed outside the offices of publisher Axel Springer, where the awards ceremony was taking place, carrying placards reading "Make Amazon Pay." Amazon workers from other countries, including Poland and Italy, also traveled to Berlin to join the demonstration.

Verdi boss Frank Bsirske said: "We have a boss who wants to impose American working conditions on the world and take us back to the 19th century." Verdi has for years been a constant thorn in Amazon's side in Germany, organizing workers strikes to demand improved pay and working conditions.

Andrea Nahles, the new leader of the Social Democrats (coalition partners in the federal government), turned up at the protest too. She had some harsh words for Bezos, telling reporters that he didn't deserve his prize since he treats his employees badly. Amazon employs some 16,000 people in Germany, which is its biggest market outside the US.

Bezos defended Amazon in a fireside chat with Axel Springer CEO Mathias Döpfner on Tuesday evening, saying he was "very proud of our working conditions and I am very proud of our wages that we pay." qz.com

Facebook Staffing Various Security Positions - No Surprise Here!

eBay Revenue up 12% in Q1

Seventh Member Of "Manche Boy Mafia" Gang Sentenced To Six Years In Credit Card Fraud Scheme
Johnnie Earl Ross (24, Tampa) to six years in federal prison for conspiracy to commit credit card fraud and aggravated identity theft. He pleaded guilty on February 8, 2018.

Ross and others affiliated with the "Manche Boy Mafia" or "MBM" organization conspired to commit credit card fraud and identity theft in the Tampa Bay area. To facilitate the scheme, the conspirators purchased stolen credit and debit card account numbers online from various websites, some of which used bitcoins as their currency. They then purchased or stole reloadable gift cards and used machines to emboss the stolen account numbers and their own names onto the front of these altered gift cards, thereby producing counterfeit credit cards. The conspirators then used these counterfeit cards at various retailers around the Tampa Bay area to purchase gift cards and electronics, which they either kept or sold for cash.

Investigators determined that these individuals had engaged in hundreds of successful transactions with counterfeit credit cards, and had possessed and used thousands of stolen account numbers from individuals across the United States. In total, Ross was held responsible for more than $540,000 in intended or attempted purchases with counterfeit credit cards and stolen account information. justice.gov

Federal Jury Convicts Twin Brothers For Credit Card Fraud And Identity Theft In Gas Pump Skimmer Case
Noel and Yoel Graveran-Palacios worked together, and with others, to place skimmers on gas pumps in the Tampa Bay area. Using the account numbers stolen from the skimmers, they made counterfeit credit cards and then used them to purchase merchandise at area retailers, including gas, toys, clothes, and gift cards. The twins then used the gift cards to purchase merchandise at home improvement stores, and later returned the items for cash. Trial evidence included hundreds of recovered stolen account numbers, as well as dozens of store surveillance videos featuring the conspirators using the counterfeit credit cards. While the jurors were deliberating, the brothers fled the area together, but were later re-arrested in Texas, near the Mexican border. justice.gov

Santa Rosa, CA: Three suspect arrested in $1,000 Wig Burglary, Police chase
Three East Bay residents suspected of a Santa Rosa burglary spree were arrested Tuesday after trying to elude police in a brief chase, according to Santa Rosa police. The arrests came about 3:30 p.m. when a Santa Rosa officer made the traffic stop. Two women in the Acura were arrested and a man police suspect had run from the car was found hiding behind a dumpster of a nearby diner. Police initially learned of three burglary suspects at 2:50 p.m. with a call about a trio who'd stolen a $1,000 wig and other merchandise from LA Beauty store. pressdemocrat.com

Columbus, OH: Police looking for woman who has allegedly been stealing from Victoria's Secret stores
Columbus Police are looking for a woman accused of stealing from several area Victoria's Secret stores. Police shared photos of the suspect on Facebook Wednesday. They say the suspect, a black female possibly 25-29 years old, has been seen stealing several times from the Victoria's Secret at Polaris Mall, Tuttle Mall, and the Sunbury outlet mall. She has allegedly stolen more than $2,000 in merchandise, elevating the thefts to a felony level. Police say the suspect is seen putting items into a bag she brings along with her. nbc4i.com

Langhorne, PA: 2 Women Stole $1K Worth Of Merchandise From Sephora at Oxford Valley Mall

Corbin, KY: Mother uses 3 children to steal $750 worth of clothes from Walmart

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Shootings & Deaths

Tulsa, OK: Man Shot After Attacking Quik Trip Security Guard With Pipe
Police said the man was trying to shoplift from the store when the security guard stopped him. He later returned to the store with a pipe and hit the guard before officers said the security guard shot him once in the torso. The victim was found about a block from the store. EMSA took him to the hospital with what police say was a non-life threatening injury. TPD said QuikTrip stores are adding security at many locations because of situations like this. newson6.com

Woodstock, MD: Police investigate murder-suicide; man leaves 3 children alone at Arundel Mills Mall
A man believed to be a suspect in a fatal shooting left three young children alone in Arundel Mills Mall alone before killing himself, police said. Baltimore County police said they were called just before 6 p.m. Wednesday to check on a person in in Woodstock. When officers arrived, they found a 28-year-old woman dead inside the home with a gunshot wound. Working with the Anne Arundel County Police, Baltimore County officers learned that Anne Arundel County police were called to Arundel Mills mall when a man dropped off three small children and left them with citizens inside a restaurant at the Center. The concerned citizens called police. Afterward, Anne Arundel police found the man inside his truck, parked in Severn, with an apparent self-inflicted gunshot wound. wbaltv.com

Louisville, KY: Police shoot, kill Armed Robbery suspect in shoot-out
Louisville Police located a man matching a description released after a robbery call earlier Tuesday. Police Chief Steve Conrad said the suspect and officers exchanged gunfire, and the suspect was hit. Conrad said the suspect was taken to a hospital, where he died. The officers weren't injured. wkyt.com

Robberies & Thefts

Houston, TX: Career criminal arrested yet again
A career criminal was arrested yet again Saturday. Cedric Brooks, who is also known as "C-Boo," was arrested for being a felon in possession of a firearm. He was out on a $10,000 bond for the same charge at the time of his most recent arrest. Brooks is a documented gang member from the 5th Ward, in northeast Houston. From 2009 to 2012, Brooks was arrested and charged with theft in four separate shoplifting cases, burglary of a beauty supply store and burglary of a check cashing business. In 2013, Brooks was arrested with six other accused gang members while involved in pharmacy burglaries in Florida. The men were found in possession of more than 21,000 prescription pills valued at more than $1 million. Brooks pleaded guilty to multiple felony charges and served prison time in Florida. In 2016, Brooks was charged with burglary of a motor vehicle and engaging in organized criminal activity. From 2011 to 2016 Brooks was sentenced to prison 4 times. click2houston.com

Pair pleads Guilty to Federal Armed Robbery charges in Ohio; 4 Banks and 3 Subways, 3 Mr. Hero's, 2 Domino's and a GameStop
The pair went on a monthlong crime spree in which they robbed banks and stores to feed their drug habit. They are scheduled to be sentenced July 31. chroniclet.com

Magnolia, AR: Walgreens Employee arrested for theft of over $2,500

Houston, TX: Man wanted by Harris County deputies after allegedly selling stolen gun to pawn shop

Southlake, TX: Police call out TX woman accused of ID theft in hilarious Facebook post

Marion County, IL: Walmart Shoplifter apprehended by the County Coroner


Lafayette, LA: Shoe store Owner arrested for Arson of his store, in business for 62 years

South Portland, RI: Tractor-trailer on fire at Hannaford Distribution Center

Sentencings & Arrests

Washington: District Man Sentenced to Seven Years in Prison For Attacking Owner of C-Store

Hartford Grocery Store Owner Gets 9 Yrs Federal Prison - Trafficking Heroin

Boston-Area Restaurant Owner Charged with Naturalization Fraud - Hired Illegal Aliens

Nashville, TN: Woman arrested for attacking Walmart security guard with stun gun

Bomb Threat

Home Depot Pittston, PA., distribution center evacuated due to bomb threat


Beauty store - Santa Rosa, CA - Burglary
C-Store - Dayton, OH - Armed Robbery
C-Store - Las Vegas, NV - Armed Robbery
C-Store - Teller County, CO - Burglary
C-Store - Harris County, TX - Armed Robbery
C-Store - Bay Village, OH - Burglary
Cash America - Anchorage, AK - Armed Robbery
Dollar General - South Euclid, OH - Armed Robbery
Dollar General - Eden, GA - Robbery
Family Dollar - Suffolk County, NY - Burglary
Gas Station - Bordentown, NJ - Burglary
Grocery store - Stanton, MI - Burglary
Grocery store - Ada, OK - Armed Robbery
McDonald's - Greensboro, NC - Armed Robbery
Papa John's - Harker Heights, TX - Armed Robbery
Smoke shop - Jeanerette, LA - Burglary
Speedway - Snow Hill, NC - Armed Robbery
Verizon - Butler Township, OH - Armed Robbery
Verizon - Charlotte, NC - Armed Robbery


Daily Totals:
12 robberies
7 burglaries
0 shootings
0 killings




None to report.

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As all of us progress in our careers, we carry our past with us. And as one pointed out yesterday in response to our tip, that past is written in "indelible ink" that can't be simply erased in the process of attempting to reinventing ourselves. On the contrary, it must be recognized, accepted, and critically reviewed for any of us to successfully reinvent ourselves. Self-reflection and self-assessment is a difficult task for all of us, however, without it how are we to truly grow. Reinventing one's self is not a transaction, it's a process that continues through life and can only happen if we're honest with ourselves and truly willing to make changes. But in paraphrasing a famous 20th century philosopher, Joseph Campbell, he said we are today what our yesterdays made us, but we can be tomorrow whoever we wish to be as long as we start being it today. It may not be simple, but it does start with a first step.

Just a Thought,
Gus Downing

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