|
|
.jpg)
|
|
|
|
Industry Veteran Robert Bull Takes on
Expanded Role
with ADT/Protection 1
Robert "Bobby" Bull, best known as the prior
President of Cam Connections, Inc. (CCI) and most recently as Vice President of
CCI Sales for ADT/Protection 1, now assumes added responsibilities as Vice
President of Integrated Video Solutions for the company.
Bobby first joined the industry shortly after graduating from ITT Institute in
1998 as a service technician for Sensormatic Electronics Corporation. In 2002,
he took a position with CCI and quickly advanced through the ranks. Bobby was
promoted to service manager in 2003 and in 2007, he was named vice president of
technology before becoming president of CCI in 2011. He held that position until
CCI was acquired by Protection 1 in June 2015.
Bobby continues to be actively involved with the Loss Prevention Research
Council as a platinum sponsor and a member of its Board of Advisors. As one of
the LPRC's founding solution-provider partners, Bobby and his team have helped
add value not only to the research council's mission, but to the LP industry as
a whole.
 In his expanded role, Bobby will work with the National Accounts Sales Teams to
help promote and deliver deployment strategies for a wider solutions set to
include advanced video and access control systems across ADT/Protection 1's
considerable enterprise customer base. Bobby's initial focus will be in the
retail sector working with Vice President of Retail Sales Rex Gillette. He will
also continue to lead the CCI sales team along with Garret King, Regional IS
Manager. |
|
 |
|
|
|
David
Snyder named VP, IT Security & Compliance for The Vitamin Shoppe
David was previously the Senior Director - IT Security, Networking &
Communications for Total Wine & More for over a year, and before that he was
their Director of Information Security. During his 22 plus years of work
experience, he's held a variety of information security related positions
including Director of IT Security & Compliance for Fragomen Worldwide, Data
Security Officer for The Madison Square Garden Company, Director of
Information Security for Bed Bath & Beyond, Manager of Information Security
Engineering for The Guardian Life Insurance Company of America, Manager of
Systems Administration & Engineering for Inrange Technologies/General Signal
Networks and Supervisor of Systems Administration & Development for
Musculoskeletal Transplant Foundation. Congratulations David!
Josh Connors promoted to Sr. Director, Asset Analytics & Insights for CVS
Health
Josh was previously the Director of Pharmacy Returns for over eight years
for CVS Health before taking this promotion. He was also a Director of
Customer Operations for Retail Solutions for eight years prior to joining
the CVS Health team in 2009. Congratulations Josh!
John Carr promoted to Director of Asset Protection for
Hannaford Supermarkets
John was previously the Manager of Fresh Operations - Eastern Division for
the retailer and has been with Hannaford Supermarkets for 25 years. He
earned his Bachelor of Science in Political Science and Government from the
University of Maine. Congratulations John!
Donovan McGee promoted to IT Director for
Genuine Parts Company
 Donovan
was previously the Enterprise Database Manager for the auto parts retailer
for over four years. He's held a variety of positions throughout his 22
years of work experience including Senior Programmer for First National
Bank, System Analyst for Q-Data Consulting, Project Lead/Senior Technical
Lead for Computer Sciences Corporation (South Africa), Director of
Operations/Oracle Instructor for Technology Center Inc., Contract Oracle OCP
Instructor for Oracle Corporation, Senior Database Administrator for Donovan
Data Systems and System Integration Specialist/Senior DBA/Team Lead for
iHealth Technologies. Donovan earned his Bachelor of Commerce in Business
Computer Science from University of KwaZulu-Natal. Congratulations Donovan!
 Matt
Dokman named Information Security Director for
Hallmark Cards
Matt was previously the Technical Manger, Information Security for over four
years for The Scotts Miracle-Gro Company. Prior to working there, he held a
variety of Information Security/IT/Risk Manager positions including Manager
- Information Security Governance for Alliance Data, Operations Risk Manager
and IT Risk Manager for JPMorgan Chase, Information Security Manager for PNC
Bank and Systems Specialist for University of Pittsburgh. Matt earned his
Bachelors of Science degree in Business Administration and his Masters of
Science in Telecommunications from University of Pittsburgh. Congratulations
Matt!
Omar Lara promoted to Manager of Corporate Security & Fire/Life Safety for
Ross Stores
Omar was previously the Corporate Security Supervisor - Los Angeles for the
retailer and has worked for Ross Stores since 2012, holding various position
including Store Protection Specialist, College Recruit Operations Manager
and Area LP Manager in Training. Omar earned his Bachelor of Arts degree in
Social Work from California State University Los Angeles. Congratulations
Omar!
Submit Your New Corporate Hires/Promotions or New Position
|
 |
|
|
Old Navy Receives 'Hope Award' from National Center for Missing and
Exploited Children
So proud to be part of Old Navy and Gap Inc. team. We received the
National Center for Missing and Exploited Children "Hope Award" recently and it
is among my proudest moments. I love working at an organization that is not only
successful but also "does more than sell clothes."
-Chris Nelson, VP Loss Prevention at Gap Inc./Old Navy
Opioid Addiction Fueling Retail Theft
85% of Drug Overdoses Linked to Gift Card Fraud in One City
Facial Recognition and Other Deterrents Helping to Stem the Tide
While shoplifting continues to be, for the most part, an opportunistic crime,
professional shoplifters who steal solely for resale or profit now comprise 10%
of the total dollar losses due to shoplifting. These professionals include
hardened criminals who steal as a lifestyle, international shoplifting gangs who
steal for profit, and drug addicts who steal to feed their habits.
DRUG PROBLEM: With more than two million
Americans now addicted to prescription pain killers and another 600,000
suffering from a substance use disorder involving heroin, that last group is
particularly troubling. To feed their drug habits, opioid and heroin addicts
often steal from large retail stores, then return the stolen merchandise (with
no receipt) in exchange for gift cards. The gift cards are then resold on
the street, with the resulting cash used to buy drugs. While no nationwide
research showing the connection between opioid addiction and shoplifting has
been conducted to date, many police departments have direct experience dealing
with this trend. Over a three-month period in 2017, for example, the Knoxville,
Tenn., police department found that almost 85% of drug overdoses were
directly linked to gift cards.
To counter these trends, both the police and retailers have begun to take a more
aggressive approach with regard to shoplifting. Retailers, for their part, are
improving store layout and displays to make it easier for staff to exercise
surveillance, and upgrading security by restricting unaccompanied minors and
keeping nigh-value items in locked displays. Police and retailers are also
increasingly working together, forming task forces and establishing
early-warning systems to stem organized shoplifting activity.
FACIAL RECOGNITION: Another effective
deterrent has been facial recognition software, which uses image processing and
machine learning algorithms to match a photo of an unidentified person (known as
a probe photo) against a database of photos of identified persons who previously
have been convicted of shoplifting or other crimes. The face identification
algorithms in the software then produce a list of possible matches, with each
match having a score that indicates the quality or likelihood of a match. The
police use that list to either rule out or further investigate each match, just
as they would with any other investigative lead.
While facial recognition software has been available for more than a decade, it
has become a more viable tool for targeting shoplifters as prices have dropped
and the technology has improved. Advances such as deep learning have produced
significant gains when processing probe photos which previously had been
challenged by issues such as low resolution, poor lighting, motion blur,
off-angle faces, and the presence of facial hair, glasses, or hats.
PRIVACY ISSUES: Facial recognition software
does exactly what investigators normally would do, albeit faster and with a
higher degree of accuracy. Nevertheless, the technology has come in for its
share of criticism from those who worry that it represents a threat to personal
privacy. Given that, it may be important for retailers and the police to make
the public aware that facial recognition software is in use, and that facial
recognition searches by law enforcement are focused on known offenders and
suspects in crimes.
chainstoreage.com
Collierville, TN: Woman Says She Was Racially Profiled, Accused of Shoplifting
and Handcuffed at Victoria's Secret Store
A Victoria's Secret store in the Carriage Crossing mall in Collierville, Tenn.,
has issued an apology and offered a $100 gift card to a customer who was
handcuffed and accused of shoplifting Monday after attempting to return an item
to have a security tag removed. Instead of simply having the tag removed from
her item, Jovita Jones Cage had the cops called on her by the store's manager,
and Cage says she was racially profiled.
"She got the receipts out and was able to find the right one and remove the
sensor. I told her she could keep the bag there because I was going to go
shopping around the store," Cage said, in an
interview with WREG.
As Cage continued shopping, she noticed a Collierville police officer enter the
store. The officer approached her, and asked the store manager if she was the
one they'd called about. It was then that the officer handcuffed Cage and told
her she was under arrest for shoplifting.
Cage contends she was treated harshly because she's black and was in tears even
after the cop realized she wasn't shoplifting. Even though Cage did nothing
wrong, the cop escorted her out of the store and told her she was banned from
returning.
Victoria's Secret issued a statement about the incident and said the store
manager has been fired: "We are sincerely sorry for the experience Ms. Jones
Cage had in our store. Bottom line, we made a mistake, and we do not tolerate
this behavior. Our head of stores has been trying to reach Ms. Jones Cage to
personally apologize for her experience. Victoria's Secret is adamant that all
customers be treated with dignity and respect. We have investigated the matter,
and the associate involved is no longer employed with our brand. In addition, we
are meeting with every associate in the store to reinforce our values and
policies. We are committed to delivering an excellent shopping experience to
every customer, every time ... we have work to do - and we are dedicated to this
mission."
theroot.com
Walmart Sues Sr. VP, Top Tax Executive for Jumping to Amazon
Walmart Inc. sued its former chief tax officer for violating her
employment agreement by defecting to online rival Amazon Inc., the latest
broadside in the slugfest between the two retail giants.
Lisa Wadlin, Walmart's senior vice president and top tax executive,
wrongfully left the Bentonville, Arkansas-based chain last month to move to
Amazon's headquarters in Seattle, Walmart officials said Wednesday in a lawsuit.
They're seeking to stop Wadlin from taking the Amazon position until May 2020
and bar her from handing over "sensitive business information obtained at Walmart."
bloomberg.com
Three New Fitting Room Solutions to Be Launched at NRF Protect by CONTROLTEK
 CONTROLTEK,
an emerging leader in retail product protection, will launch three new asset
protection solutions designed for fitting rooms at the next week's NRF Protect
conference in Dallas - at Booth #615.
"Fitting rooms continue to be a challenge for asset protection teams," said Tom
Meehan, CONTROLTEK's Chief Strategy Officer. "That's why we are launching three
new solutions designed to deter and decrease shrink in them. Our new Apparelguard solution is a magnet detector which alerts the staff to the
presence of an illegal magnetic detacher. The Count-It solution is the counter
which enables the store associates to know how many people went through the
fitting room, and Detect-It is a deterrence solution designed to discourage
shoplifters from attempting to remove EAS and RFID tags in the fitting room."
controltekusa.com
Checkpoint Systems' Demonstrating Eight Loss Prevention, Merchandise Visibility
Retail Solutions at NRF Protect June 11-13
 Checkpoint Systems, a leading global supplier of Electronic Article Surveillance
(EAS), RFID solutions and Alpha High-Theft Solutions for the retail industry,
today announced that it will make a donation to the LP Benevolent Fund for each
of the first 400 product demonstrations at Booth #1207 it provides to retailers from June 11
-13 at NRF Protect.
The Loss Prevention Foundation established the
LP Benevolent Fund as a way to
offer assistance to the families of LP professionals who have lost their lives
while conducting the duties of their profession.
businesswire.com
Why 'intention and tone' are useful techniques for LP interviews
Facilitating communication through body language
The way a loss prevention specialist conducts and manages themselves during an
interrogation makes a huge difference in how many accurate, honest details
they're able to extract to support their investigation versus how little
cooperation they get.
 That's also true for human resources specialists trying to choose the right
person to hire, as well as store managers trying to keep an unhappy customer
from escalating into verbal or physical violence.
These are occupational challenges that arise every day. Handled in an
ineffective way, they can cause harm and cost retailers considerable financial
losses. That is why more and more retailers are trying to move the odds in their
favor by hiring body language consultants to help enhance job training.
Lisa Mitchell, founder of Power Body Language, is one such consultant. With 17
years of corporate operations experience, Mitchell's scientifically based
behavioral approach to managing challenging face-to-face interactions is based
on the ability to read the body language of people. The skills she teaches to
corporate-level executives can be passed down to employees at the regional,
district and store levels.
Mitchell will lead a session on ways to quickly move toward positive
communication results at the NRF PROTECT conference in Dallas, June 11-13.
stores.org
Why More Employers Should Provide 'Mental Health First Aid'
Everyone knows that first-aid training saves lives - which is why it's a common
component of many companies' wellness efforts. Yet few organizational leaders
choose to educate their workforces about mental illness, a set of conditions
that cause more lost workdays and impairment than arthritis, asthma, back pain,
diabetes, high blood pressure and heart disease.
Employee mental health and substance abuse issues cost U.S. employers between
$80 billion and $100 billion a year, according to NIMH. Moreover, workers
experiencing unresolved depression are estimated to encounter a 35 percent drop
in their productivity, according to the National Alliance on Mental Illness
(NAMI).
shrm.org
Global counterfeits to reach almost $3 trillion in value, says INTA
The global value of counterfeit and pirated goods could reach $2.8 trillion by
2022, according to the International Trademark Association (INTA). This figure
will show a vast increase from the $1.13 trillion value in 2013. Key
factors leading to this increase are online sales of counterfeit goods and
digital piracy.
Tish Berard, INTA president, said: "Counterfeiters are becoming so adept at
producing and selling counterfeit goods that it is frequently difficult for
shoppers to distinguish real versus fake."
ipprotheinternet.com
Germany: Amazon criticized for destroying returned items and new products
Ecommerce giant Amazon is massively destroying returned items and new products.
And through Amazon, external vendors also get rid of their unsold goods. All
kinds of products are destroyed in German logistics warehouses on a large scale,
such as refrigerators, washing machines, cell phones, mattresses and more.
This is shown by research from the German television show Frontal21 and magazine
Wirtschaftswoche. They have based their conclusion on internal product lists,
pictures and statements made by Amazon employees. The German Ministry for the
Environment, Nature Conservation and Nuclear Safety says it's a huge scandal.
ecommercenews.eu
Walmart, Visa Resume Lobbying Battle Over Credit-Card Rules
Lobbyists for Walmart Inc. and other retailers are joining forces with companies
that process payments in the latest battle over the $90 billion that U.S.
merchants pay banks annually to process credit and debit-card charges.
Trade groups including the National Retail Federation announced Thursday that
they've joined with Washington advocates for companies such as First Data Corp.
They want regulators and lawmakers to give more companies a say in setting
standards for card security and new payment technologies.
cutimes.com
Potential H&M Class Action Lawsuit Over Unpaid Security Bag Checks
A former H&M employee has sought certification for a 10,000-member California
unpaid wages lawsuit, alleging that the fashion chain violated California law by
failing to pay for time spent in security bag checks.
lawyersandsettlements.com
'Recipe for disaster': Oklahoma's Incarceration
Rate now No. 1 in U.S.
The state's incarceration rate is 1,079 per 100,000 people, according to the
Prison Policy Initiative. Taking the top position from Louisiana also makes
Oklahoma the global leader in incarceration.
tulsaworld.com
16 Ways Malls Are Filling Space Besides Stores
Father's Day spending to reach near-record $15.3 Billion
Australia: Target closing 20% of stores over next 5 years
Eddie Bauer and Pacific Sunwear combined under new umbrella
Survey: Lidl striking chord with U.S. shoppers
This Amazon security guard launched his own barbecue sauce business on Amazon -
And Jeff Bezos tried it
Quarterly Results
At Home Q1 comp's up 0.9%, net sales up 21%
Sears Hometown and Outlet Stores Q1 comp's down 10.5%
|
|
|
All the News - One
Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality
|
|
|
 |
|
|
|
U.S. Cybersecurity Worker Shortage is Widespread & Expanding
The demand for cybersecurity workers across the United State continues to grow,
according to new data from CyberSeek. Nationally, said the report, there were
301,873 cybersecurity job openings in the private and public sectors during the
12-month period between April 2017 and March 2018. This included 13,610 openings
in the public sector.
The total employed U.S. cybersecurity workforce in the relevant 12 months is
768,096, the report said.
The new data from CyberSeek - a joint development of CompTIA and Burning Glass
Technologies comes on the heels of a new government report that calls for
immediate and sustained improvements in the country's cybersecurity workforce.
"The cybersecurity talent shortage is widespread, impacting all 50 states"
said Matthew Sigelman, chief executive officer at Burning Glass Technologies.
"In every state, the employed cybersecurity workforce would have to grow by over
50 percent to align with the market average supply and demand ratio."
securitymagazine.com
Have Stores in Colorado?
New Colorado Breach Notification Rules Signed Into Law
If your company has customers in Colorado, get ready to revamp your policies
notifying victims of a data breach. Last week, Gov. John Hickenlooper signed
into law requirements for notification that are the most stringent in the
nation.
Under the new law, if an individual's personal information is part of a
breach, he must be notified within 30 days after discovery - no exceptions.
In addition, the law, passed with bipartisan support, broadens the definition of
personally identifying information to including health care and financial data.
Notification requirements include telling affected individuals which data was
released and the estimated data of the breach.
darkreading.com
Study: Consumers expect more data security regulations
Growing frustration with how companies handle customer data
As if increasing data breaches aren't enough, the unauthorized pilfering of 87
million Facebook users' data by political data firm Cambridge Analytica in
March, has put Americans' awareness of data privacy at an all-time high. These
factors have 60% percent of respondents believing that the U.S. government
should regulate how companies use consumer data, according to a study from Sailthru, a personalized marketing automation technology provider.
More than half of respondents do not trust brands to keep their data safe.
"Personal data is not simply property to be acquired, sold and resold, but is
permanently and intimately connected with a person, so it must be treated
thoughtfully and respectfully," said Neil Lustig CEO of Sailthru.
chainstoreage.com
Payouts to Hackers Increase
Companies Turning to 'Crowdsourced Security'
Bugcrowd has released the 2018 Bugcrowd State of Bug Bounty Report, which
analyzes proprietary platform data collected from more than 700 crowdsourced
security programs managed by the organization. The data includes all Bugcrowd
platform data from April 1, 2017 through March 31, 2018.
The report found an increase across the board in the number and severity of
vulnerabilities, and payouts to hackers, making it clear that companies are
turning to crowdsourced security to cope with a complex threat landscape.
helpnetsecurity.com
7 ways Walmart is innovating with technology
FBI Slaps New Charges Against Researcher Who Stopped WannaCry
39% of EU businesses suffering data theft, paying $862,000 per DNS attack
|
 |
|
|
|
|
|
Face Recognition Offers Retailers a Fast and Dramatic ROI
 |
Organized retail crime
costs the retail industry $30 billion each year, and the D&D Daily
just released figures showing that retail deaths are up 12%
year-over-year. Loss prevention professionals work extremely hard to
keep stores safe, but it's clear that the status quo isn't enough to
stop ORC.
Face recognition offers the ability to prevent crimes before they
occur, offering the fastest and most dramatic return on investment
(ROI) of any retail security technology available. This 2-minute
video shows how FaceFirst reduces external shrink by up to 34%,
in-store violence by 91% and offers typical retailers a full return
on their investment in less than one year. |
Episode Presented By
|
|
|
|
 |
|
|
|
|
|
Solution
Providers All-Time Top 5
#2
High Theft Solutions
|
 |
Checkpoint Systems is a global leader in EAS, High Theft and RFID solutions
for the retail industry, encompassing loss prevention and inventory accuracy in
a growing omni-channel environment. Stuart Rosenthal,
VP of Sales for High-Theft Solutions (also known as Alpha) and
Carl Rysdon,
VP of Sales for Inventory Control Solutions, which comprises EAS and RFID
solutions, tell us how Checkpoint's recent acquisition by CCL Industries will
benefit their customers, how their brand has stayed relevant over the years, and
what new innovations they're bringing to the LP industry. *Filmed at
"Live in NYC" at the NRF Big Show 2017 |
|
|
|
