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 8/16/18 LP, AP & IT Security's #1 News Source d-ddaily.net






GRAORCA Retail Crime Conference
Aug. 29

Cook Count Regional Organized Crime Conference
Sept. 5-6

Retail Risk -
New York
Sept. 6

Advanced Analytics & Technology Webinar
Sept 12

New England LP Expo
Sept. 13

Q3 RAM LP Committee Meeting
Sept. 14 -
DCU Center
Worcester, MA

Genetec Retail Leadership Summit
Sept. 19-20

RCC Retail Secure 2018
Sept. 20

Global Security Exchange
Sept. 23-27

Retail Cyber Intelligence Summit
Oct. 2-3

CORCA Conference
Oct. 3-4

National Association of Bunco Investigators 2018 Conference
Oct. 17-18

Florida Law Enforcement Property Recovery Unit Annual Training Conference
Oct. 24-26

Q4 RAM LP Committee Meeting
Nov. 7th
BJ's Wholesale Inc Corp. Office - Westboro, MA

RLPSA Connect
Nov. 15

See More Events



'18 National Retail Security Survey

2017 NRSS Survey

2016 NRSS Survey

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Ron Bigelow named Corporate Security for Aldi USA
Ron was previously the Manager AP Inventory Processes and Projects for Sears Holdings Management Corporation before taking this new role. He's held a variety of loss prevention and inventory control positions for both Sears Holdings Corporation and Kmart including Manager, Loss Prevention Technology, Inventory Control Manager, District LP Manager and Regional LP Manager. Ron earned his Bachelors degree in Sociology, Social Work and Criminal Justice from University of Wisconsin - Madison. Congratulations, Ron!

Sean Kecskes promoted to Senior Loss Prevention Manager
for Belle Tire

Sean has been a integral part of the Belle Tire Loss Prevention team for almost 9 years. In Sean's new role he will help oversee the Safety and Security of all new build locations and over 100 existing retail locations. Sean started with Belle Tire as the Loss Prevention coordinator, was then promoted to Loss Prevention Manager and now Senior LP Manager. Sean earned his Bachelors of Arts in Theater Arts from Hiram College and his Masters of Arts in Education from University of Findlay. Congratulations, Sean!

Submit Your New Corporate Hires/Promotions or New Position

JOANN Stores implementing ShopperTrak analytics to improve customer experience

Nation's leading fabric and craft retailer to leverage in-store traffic analytics solution to optimize staffing and improve customer engagement

Tyco Retail Solutions today announced JOANN Stores, LLC, the nation's leading fabric and craft retailer, will be rolling out the ShopperTrak in-store traffic analytics solution to provide insights for the company's 870 stores. An industry leader for 75 years, JOANN recently set a precedent for the future of crafting with a completely reimagined store experience focused on new features and services based on the latest crafting trends. The ShopperTrak solution supports JOANN's customer-first focus, as it will better identify traffic patterns to ensure the right number of team members are available at the right times to offer service and sales in each store.

"JOANN stores have become a place that inspire creativity and foster a shareable and welcoming experience," said Chris DiTullio, senior vice president of Stores & Store Operations, JOANN. "Our goal in rolling out the ShopperTrak solution is to optimize labor and conversion rates in our stores. Implementing this technology will help ensure team members are available where and when customers need us, to create a supportive and efficient experience. Based on ShopperTrak's success in other retailer roll-outs, we're confident this will have a positive impact on our customers' experience." Read more here.

What The CFOs Are Reading
Brand Risk Soars in Today's Social & Political Climate
One Manager's Actions Cost Starbucks Millions

The value of companies' brands is subject to enormous risk in today's social and political climate. That brand risk stems from an unimaginably broad array of sources. They range from being on the receiving end of a Twitter tantrum, to activist consumers getting angry that a company didn't take a stand on a dividing political issue, to employees opposing a company's dealings with government agencies or political groups that they dislike.

Almost any corporate executive would readily acknowledge that brand value is a vital component of most companies' overall value. Yet, at least in part because companies are not required to publicly quantify the value of their brands, many don't pay enough attention to it, according to Peter Horst, a former chief marketing officer with several large companies, including Capital One and Hershey.

Actions to protect brand value "might be under-resourced, especially in the crush of short-term profit pressures," Horst tells CFO.

And the risks clearly are not just theoretical. For Starbucks, a manager's inappropriate treatment of two African-American customers at a single Philadelphia location ignited a global firestorm of outrage that cost the company - an iconic brand - many millions of dollars.

"In another time that would have been considered bad personal behavior by an [individual], but these days the wall between personal and corporate [responsibility] has disappeared," says Horst.

Editor's Note: Great article on one of the hottest topics in retail: 'Brand Reputation.' Just look at Nike right now and Signet Jewelers earlier this year. Two major retailers, with one even reporting that quarterly results were indeed impacted. And then you've got the mysterious departure of Barnes & Noble's CEO recently, which they successfully kept a lid on the reasons for his quick departure.

The fact is in today's viral world one top executives misdeeds could impact both sales and stock price almost overnight.

How to Promote Continuous Improvement in Threat Assessment Programs
How to Utilize the Homeland Security Exercise and Evaluation Program (HSEEP) Framework

Violent incidents are devastating events for the people involved, the communities they occur in, and the organization where the violence takes place. Although not all events can be stopped, there are strategies to mitigate occurrences by identifying threats at organizations. Threat assessment should be used at the organizational level to identity behavior that could lead to violence.

Organizations should be motivated to develop and employ threat assessment teams to safe guard life safety, avoid the aftermath of an event causing loss in productivity, and to mitigate litigation. Organizations share a responsibility to protect their employees, or others who are on their property, from foreseeable threats.

In light of the frequency of violent behaviors in public places, it is reasonable to believe that these events are foreseeable. Foreseeability is a legal standard that refers to whether an event could occur, and if an event is foreseeable then organizations have a duty to protect their employees from harm. An example of this could be if a worksite is located in a high-crime area and employee is injured at work, then the organization could be liable unless they demonstrate due care. A documented threat assessment program is one way to demonstrate due care to what could be seen as a foreseeable event. A best practice to bolster threat assessment teams is to implement training which is documented to illustrate efforts. One strategy to do this would be to use the Homeland Security Exercise and Evaluation Program (HSEEP) Framework. securitymagazine.com

How to Use Technology to Improve Duty of Care Obligations
Duty of Care is gaining momentum. The idea is simple: employers have a duty to keep their people safe. Whether your employees are on-site or travelling, in a cubicle or on a construction site, in the States or abroad, that duty remains - to protect your employees from unnecessary risk of harm. But an increasingly mobile and global workforce has brought new challenges to fulfilling these obligations. Thankfully, recent technology trends can help you overcome these challenges through improved emergency monitoring, better employee location tracking and streamlined communications.

Monitor for Emergencies
The first step in protecting employees is identifying the emergent threat quickly and accurately. Today, threats come in all shapes and sizes. Some threats - like a fire, flooding or active shooter - are hyperlocal. They only affect employees in one city, building, or even floor. To protect your people and locations from these local threats, you need to monitor hyperlocal information resources that alert you to danger down to the street level.

As soon as you understand three elements of an emergency - event type, severity level and proximity to your people and assets - you can jump into action by communicating with your people, navigating them away from danger.

Better Understand Employee Location - Communicate More Confidently - Piecing It Together to Fulfill Your Duty of Care  Read the full article: securitymagazine.com

ACaaS and mobile access adoption growing
Access-control-as-a-service (ACaaS) market revenues will increase to $950 million by 2022, and global mobile credential downloads are forecast to increase at a compound annual growth rate (CAGR) exceeding 100 percent from 2017 to 2022, according to recent findings from IHS Markit. securitysystemsnews.com

The Amazon Effect - Residential Security Market
The Amazon Effect: First it was books, then it was big retail, then it was groceries...is security next?

In 2018, Amazon set its sights on the home security market by acquiring brands Blink and Ring, and announced a home security offering with monthly monitoring as low as $10. Will this mean the stalwarts of residential security have the potential to go the way of Borders Bookstores, Sears and Winn-Dixie? It is a very real possibility in the eyes of many residential-focused dealers.

When Amazon exerts its "effect" on a market segment, it can reshape the entire dynamic of an industry from a consumer shopping standpoint, while at the same time, creating tremendous pricing and margin pressure.

With "Ring Alarm" - which was made available for consumer purchase on July 4 - it seems on the surface that DIY mainstay SimpliSafe is the first target; but traditional home security providers have been put on notice. Amazon even says in its announcement that the system represents "independence and freedom" - presumably, from more costly traditional systems. securityinfowatch.com

Chipotle Failed to Store Food at Safe Temperature in Powell, OH Store - 648 Sickened
Health officials: Stool samples tested positive for Clostridium perfringens, a food borne disease that occurs when food is left at an unsafe temperature. businessinsider.com

Walmart's Black Friday Training
Why Virtual-Reality Training for Employees Is Catching On

The goal of Virtual Reality-enhanced training is to create realistic workplace experiences and allow employees to take risks while working in demanding environments.

Immersive technology allows for on-the-job training without downtime for the company or danger to the employee and co-workers. As critical as it is to business success, job training can be costly regarding production and manpower, and some scenarios are impossible to replicate without immersive virtual reality.

Technology can provide the simulated experience of an event like Black Friday. Walmart uses immersive VR technology to prep employees for dealing with the frenzied holiday shopping experience. Simulations show Walmart associates how the crowds will respond to sale items. Immersive reality users can gauge traffic flow throughout the store, respond to confrontations and learn how to manage big crowds of rushed shoppers.

Replicating the same live scenario in any Walmart store would be cost-prohibitive and far less likely to improve employee skill. shrm.org

When Employees Leave: Conduct Comprehensive Exit Interviews
The exit interview can be a useful way for employers to protect their property, identify any morale or culture problems, and limit the risk of lawsuits being filed later. Here are some of the benefits of conducting a meaningful exit interview with departing employees.

The exit interview is a perfect time to retrieve employer property and materials, such as swipe cards, laptops, company-issued mobile phones and keys, said Kate Gold, an attorney with Drinker Biddle in Los Angeles. While doing this, the employer can also follow up with the exiting employee to confirm that no company data is stored on personal computers, tablets, phones or other devices.

Ask workers to identify all the locations where business information could be housed - including paper copies, external hard drives and thumb drives, suggested Robert Yonowitz, an attorney with Fisher Phillips in Irvine, Calif. "Tell us all the places where that information exists, don't destroy it, and let's make arrangements to get that information back."

An exit interview also gives an employer a final opportunity to emphasize any obligations the employee may have regarding the confidentiality of trade secrets and employer data, said Melanie Pate, an attorney with Lewis Roca Rothgerber Christie in Phoenix. "In addition, it may raise a warning flag for the employer if the employee objects to any provisions of a confidentiality agreement that he or she may have signed or otherwise challenges the obligation to keep trade secrets and data confidential," she said. shrm.org

Retail Safety Tips From OSHA: The Hottest Year on Record
Extreme Heat Causes 1,300 Deaths a Year in U.S.

A restaurant owner's safety guide to keeping employees cool during summer heat
Identify potential risks - The first step toward creating a safer work environment is to identify conditions that could lead to heat-related illnesses. For instance, does the kitchen staff in close proximity to heat-producing grills, ovens and fryers? Are servers and bussers exposed to direct sunlight and/or spending more time outdoors during the hottest time of the day? 

Take preventive measures - The next step is to map out mitigation strategies. For outdoor employees, sun canopies, portable fans, extra water and other resources can help create a more comfortable environment whenever possible. Be sure fans and air conditioning units are available and working properly in warm indoor environments, such as kitchens and prep areas. Warmer temperatures may tempt some workers to attempt to stay cooler by not wearing certain safety equipment, such as protective clothing.

Train employees on rapid response - It's important for all employees to know the signs of heat-related illnesses and how to address them quickly and appropriately. 

The Occupational Safety and Health Administration outlines the signs of heat-related illnesses and provides guidance on the proper steps to take to treat heat cramps, heat exhaustion and heat stroke. For example, to treat heat cramps, have workers rest in shady, cool areas and drink water or other cool beverages. If an employee is severely lethargic or unresponsive after working in a high-temperature environment, contact 911 immediately. 

When temperatures rise, so do the risks of heat-related illnesses and injuries. Mitigate these risks by developing a safe work environment where employees can stay cool and safe all summer long. oshatoday.com

Editor's Note: What about the Lawn & Garden employees in Home Improvement stores, the warehouse workers loading and unloading trucks and even the subcontractors working on your roofs, parking lots, and just outside all day. Should your management teams be trained to provide water and to keep an eye out for negligence. There are a lot of retail employees that may not be outside workers per say but a special project may expose them to the elements for long periods, like sidewalk sales and unloading trucks in receiving. It's a good time to merely revisit these tips in your stores.

Twitter & Trump Impact Causes Start-Up to Change Company Name
Two ex-Googlers wanted to replace your corner shop with what were basically high-tech boxes. The boxes would be placed in apartment lobbies, dorms, and other communal areas, and contain 100 items that residents were most likely to purchase. The founders decided to name the new brand Bodega, after the small stores typically run by Latin American immigrants in cities like New York and Los Angeles

Thousands of people took to Twitter, arguing that these founders-neither of which are Hispanic-were appropriating a culturally specific and beloved institution in their name. Moreover, if the company were successful, it could negatively impact real-world bodegas. Many pointed out that this was particularly painful because immigrants already feel under attack by the Trump administration.

And then came the think pieces in several places in the New York Times, and over and over and over in the Washington Post and in the Atlantic's City Lab among other places.

It seems that Bodega has gotten the message: A full year after it launched, it is now changing its name to Stockwell. It's a nice, bland name. fastcompany.com

Kroger & Nuro Announce Scottsdale, AZ, Pilot Market Starting Today
Nuro, maker of the world's first driverless delivery vehicle, announced a partnership to begin testing grocery delivery using Nuro's robots. Through the new self-driving Toyota Prius & its custom R1 dirverless delivery vehicles, customers will receive their groceries at their curb - safely and quickly. Flat fee of $5.95. prnewswire.com

Director of Safety - Gulfstream Goodwill Industries - Based in West Palm Beach, FL
We are searching for an experienced Safety professional to lead our safety and loss prevention team. In this role, you will lead safety efforts across five Florida counties (Martin, Indian River, St Lucie, Okeechobee and Palm Beach) including 28+ retail stores, two warehouses and several administrative and services buildings. You should be highly skilled in implementing solutions to mitigate safety risk, understand how to train safety techniques to others and be well versed in managing Workers Comp and General Liability claims for optimal outcomes. This is a critical role and previous, large scale safety management and training experience is required. applytojob.com

Analysts are sounding the alarm on JCPenney

Mattress Firm may get rescued by its biggest supplier - Serta Considering Buying

Pilot Flying J Cuts 50 HQ Jobs After Deloitte Analysis

Shoppers are buying clothes just for the Instagram pic, and then returning them

Kohl's Expands Amazon Returns to 21 More Stores - Now Over 100 Take Returns

American Trucking Association the industry needs a million new drivers by 2024

Quarterly Results
Walmart Q2 U.S. comp's up 4.5%, Sam's Club comp's up 5%, International net sales up 4%, e-commerce up 40%, revenue up 3.8%
Canada's Metro Q3 food comp's up 2%, sales up 13.8%
JC Penney Q2 comp's up 0.3%, total sales down 7.5% (closed 141 stores - loss widened to $101M - double Q2 ly)
SpartanNash Q2 comp's down 1.9%, net sales down 3.6%

LPF Presents New Webinar with Axis Communications & Profitect

The Loss Prevention Foundation is proud to announce the Advanced Analytics and Technology Webinar featuring two of our valued partners, Profitect and Axis Communications.


LPF Introduction and Logistics

Advanced Analytics (Kelli Woelfel - Profitect):

● Challenge traditional analytics created for LP Professionals and the benefits of prescriptive analytics
● How LP Professionals can become data analytic experts without being data scientists
● Case study examples and results

Advanced Technology (Hedgie Bartol - Axis Communications):
● Timeline of Innovations / Technology  ● Recent Innovations  ● Zipstream  ● Lightfinder  ● Popular new products  ● Thermal cameras  ● Radar  ● Incorporating retail analytics on the camera  ● Benefits of BI for your store(s)

Register Now!

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality



The Delta Difference
What it Means. Why Should You Care? How To Experience it.

Need a means to secure your asset? Use a lock. Would you use a $2.50 Cam Lock on a showcase to secure a $10,000.00 diamond ring? Of course not! What about a $7.00, $12.00 or $20.00 lock instead? Pay more, must be better, how much better? How do you determine the level of security offered by a lock?

A legendary retailer, Sy Syms, always stated, "An educated consumer is our best customer." We at Delta Lock agree and toward that end, produced an informative publication, as seen to the right.

If you want to make the right choice, you need to understand lock types, security ratings and applications. This does not mean you have to be a locksmith! A little knowledge goes a long way in proper lock selection and application. Your lock is the least expensive part of your fixture, yet the most important part that protects your assets.

Cam Locks, Deadbolts, Latch Bolts, Plunger Locks, Ratchet Locks, Padlocks???????

We can send you the above publication or you can call Delta Lock at 855-80-DELTA or visit deltalock.biz to experience The Delta Difference.

Delta Lock - Securing the Future.


Sizing up the FBI's new cyber leadership
FBI CYBER PICKS WIN PRAISE - The FBI made an excellent choice in tapping Amy Hess to lead the Criminal, Cyber, Response and Services Branch, which oversees the bureau's Cyber Division, according to former FBI officials and agents who spoke to MC on Tuesday after the bureau filled two of its key vacant cyber positions. Prior to her most recent role leading the Louisville Field Office, Hess oversaw the Science and Technology Branch, and before that its Operational Technology Division, putting her at the vanguard of the bureau's "going dark" campaign against end-to-end encryption.

Former officials also generally praised the selection of the new head of the Cyber Division: Matt Gorham, who most recently led the counterterrorism division of the Washington Field Office. Gorham also led the FBI's key National Cyber Joint Investigative Task Force. politico.com

Cyber security bill aimed at SMEs will benefit channel and customers
Under the new effort, SMEs will benefit from more federal resources to help them protect their cyber assets.

Smaller businesses are about to get some cyber security help from the federal government. President Donald Trump this week signed a bi-partisan bill designed to ensure that these companies get the resources and guidance they need to protect their data and businesses against online threats and attacks.

Through the NIST Small Business Cybersecurity Act, the National Institute of Standards and Technology will provide small businesses with consistent and relevant information and other tools to help them improve their security posture.

The cyber security act won't necessarily give small businesses more money, but it will provide information and guidance about steps they can take to better protect their cyber assets. For many of these companies, which often have to depend on channel partners for security help, the resources from NIST will help. channelnomics.com

What is digital trust? How CSOs can help drive business
Chief security officers should play a key role in building trust with customers, and that translates to better customer acquisition, greater customer loyalty, and more revenue.

Digital trust is the measure of consumer, partner and employee confidence in an organization's ability to protect and secure data and the privacy of individuals. As data breaches become bigger and more common, digital trust can be a valuable commodity for companies that earn it, and it is starting to change the way management looks at security.

Security has traditionally been seen as a cost center. In recent years however, businesses are waking up to the idea that good security is a business enabler that can foster new services and build customer loyalty. A new report from CA Technologies, conducted by Frost & Sullivan, confirms this trend. The Global State of Online Digital Trust Survey and Index 2018 shows that taking security and privacy seriously can have a positive financial impact beyond avoiding costly breaches.

Consumers with high digital trust spend more online

What is the role of the CSO in building trust, and how do you go about establishing trust with your organization? The CA report provides data to help answer that question. It surveyed consumers, security professionals, and business executives to establish a digital trust index for each group.

The survey showed that consumers with a high level of digital trust spend more, with 57 percent increasing online spending over the last 12 months versus 43 percent for consumers with low trust. csoonline.com

Enterprises urged to tackle unconscious algorithmic bias
Most enterprises deploying AI tools today are aware of the potential risks of bias. An algorithm that discriminates against certain classes of people is plainly unacceptable, and most AI practitioners are at least somewhat attuned to this risk.

But a deeper problem lurks inside AI systems that could undermine enterprises' good intentions. It's a problem that, by definition, few are even aware of: unconscious algorithmic bias. techtarget.com

Cryptocurrency investor robbed via his cellphone account
sues AT&T for $224 million over loss

A U.S. investor filed a $224 million lawsuit against AT&T on Wednesday, accusing the telecommunications giant of negligence that allegedly caused the California resident to lose roughly $24 million in cryptocurrency.

In a 69-page complaint filed in U.S. District Court in Los Angeles, Michael Terpin claimed that because of "AT&T's willing cooperation with the hacker, gross negligence, violation of its statutory duties, and failure to adhere to its commitments in its Privacy Policy," he lost nearly $24 million worth of cryptocurrency.

Terpin, who was using AT&T as his service provider, said the digital tokens were stolen through a "digital identity theft" of his cellphone account. Terpin was the victim of two hacks within seven months. cnbc.com

Vulnerability Disclosures in 2018 So Far Outpacing Previous Years'
Nearly 17% of 10,644 vulnerabilities disclosed so far this year have been critical, according to new report from Risk Based Security.

There appears to be little relief in sight for organizations hoping for some respite from patching. A new report from Risk Based Security released today reveals that the number of vulnerabilities discovered in software products shows no signs of abating.

The Reasons: According to Martin, there are likely many reasons why more flaws are being discovered in software products these days despite the heightened awareness and attention being paid to application security.

There are a lot more security researchers looking for and reporting security vulnerabilities these days compared to a few years ago. Tools for finding security vulnerabilities have improved as well and have become faster and more reliable than before, too.

And organizations that monitor and aggregate vulnerabilities are also improving their processes and software vendors themselves have become better at disclosing vulnerabilities reported to them, Martin notes. darkreading.com

Artificial Intelligence and Cybersecurity For Dummies, IBM Limited Edition
This Dummies book helps give you an overview of the various technologies that make up AI, where they have come from, and what AI has evolved into today. Cybersecurity is another field that has evolved over the last few decades - it's no longer just about fending off hackers and quarantining viruses. Dive into the world of cybersecurity and learn how AI is being applied to the battle.

When you're done reading this book, you will:
- Be spouting terms like cognitive computing, machine learning, and deep learning, and know how they apply to the cybersecurity space.

- Understand the important trends in both fields and how AI is the future of cybersecurity. Registration required.
Download Now  ibm.com

Gartner Says IT Security Spending to Hit $124B in 2019
Global IT security spending will grow 12.4% in 2018 and another 8.7% in 2019



Sharing is Caring (Unless It's Personally Identifiable Information)

With social media, contests, giveaways, loyalty programs and blogs there are a lot of opportunities to share our personal information online. Be very cautious about what you share and who you share it with, particularly when it comes to personally identifiable information (PII). PII is any data that could potentially identify a specific individual, such as name, date and place of birth, mother's maiden name, and other personal information. PII can be used to impersonate you or guess your passwords and logins, and therefore sharing it online creates a risk.


Tech Hubs Face Prevalent Problem Of Package Thefts
Package thefts have become so prevalent with the rise of eCommerce that those who steal packages from the doorsteps of homes and apartments have been nicknamed "porch pirates." In particular, a Shorr Packaging analysis suggests that tech hubs such as Silicon Valley, Boston and Seattle are particularly susceptible to thieves, as these areas face a particularly common problem with stolen packages.

It's not entirely clear why those cities grapple with package thefts, but Shorr Packaging suggests that areas with a high concentration of wealth could simply have more packages for thieves to steal. The finding comes amid an analysis of geo-targeted search data that Shorr Packaging used to identify locations in the U.S. where the pervasiveness of package theft is greatest. In order to arrive at its findings, the company analyzed Google search trends within the 50 largest U.S. cities with the term "Amazon package stolen."

After referencing its results with national crime statistics from the FBI, Shorr Packaging found that cities with high rates of larceny thefts also often had many Google users searching for "Amazon package stolen." Cities such as San Francisco and Washington, D.C. followed this pattern, while cities such as Virginia Beach had fewer people searching for that term and lower rates of larceny. Even so, some cites were outliers: Shorr Packaging found that Tucson had the highest larceny rate of the cities the company studied, but the city had a "very average prevalence of search." Inversely, Boston had the "fourth highest prevalence" for the search term, but the city has one of the lowest rates of larceny theft in the country. pymnts.com

Getting the online checkout process wrong can be costly, research shows
Two recent studies show e-retailers can lose sales if they don't offer an easy checkout process or neglect to offer shoppers special offers on transaction confirmation pages.

A survey of more than 1,000 U.S. adults conducted in July by installment payments software provider Splitit via Google Consumer Surveys found that 87% of online shoppers will abandon their carts during the checkout process if it is too long or too complicated, and 55% of all online shoppers would not only abandon their carts, but also never return to that retailer's site.

Another study by digital marketing firm Rokt found that retailers lose out on sales and other kinds of customer engagement if they do not offer special, related offers on order confirmation pages.

The Rokt study involved more than 50 e-commerce executives responsible for annual sales of $1 billion or more, surveyed by Internet Retailer. 50% of those executives say their organizations do not effectively use order confirmation pages to drive interaction with customers. digitalcommerce360.com

US online sales grow an estimated 17.2% in July

Walmart Makes 1 Closed Sam's Club Store e-Commerce Fulfillment Center in Illinois
The trend continues as retailers take stores and mall owners take old malls and turn them into e-commerce fulfillment centers

UK Footwear Retailer Schuh Kicks Online 'Hijackers' Off Its Site




2018 CLEAR Conference Topics Released!

Join the Coalition of Law Enforcement and Retail as they host their ninth annual training conference in Myrtle Beach, SC. The event will take place from Oct. 8 through Oct 11 and cover a range of topics and speakers, including: ORC Case Building/Trends/Resources/Tools with Patrick Fairley, Home Depot; Opioids and Retail Crime with Stuart Strome, LPRC and Terry Weir, Boise PD; Advancements in Credit Card Fraud/Identity Theft - D&D Daily ORC Statistics with Gus Downing, D&D Daily; Product Diversion - The Cycle and Flow of Large Scale Product Theft with Tony Sheppard, CVS and many more!

Come join us for the training, the networking, and the fun. View flyers for both the Topic schedule and Registration for Sponsors/Exhibitors.

Stanislaus County, CA: ORC Operation busted:
3 Trailers filled with $250,000 in stolen merchandise

Ceres Police Department began an investigation into merchandise thefts over a two year period from stores in Riverbank, Turlock, and Modesto, California. The operation was run by 36 year old Travis Garvin, who would purchase stolen items from boosters working stores in the area. Police estimate Garvin was making $500 per day. The $250,000 worth of stolen items range from power tools and video games to water heaters and even protein powder. Garvin has been charged with possession of stolen property. Police have also arrested a second man believed to be stealing for him. cbslocal.com

Fayette County, GA: Ramen thief escapes with $100,000 worth of illicit noodles
Police in Fayette County, Ga., say someone made off with nearly $100,000 in packages of the savory snacks sometime in July or August, The Citizen reported. Now they have no idea where the missing noodles may have gone. Police say someone parked their 53-foot truck and trailer at a Fayette County Chevron with permission from the owner and locked it up on July 25. When that person came back, the truck, and the $98,000 worth of noodles inside, had vanished. 11alive.com

Beaumont, TX: Home Depot employee and boyfriend indicted for $5,300 theft
of merchandise

According to probable cause affidavits, Samone Smith worked at Home Depot in Beaumont between March and May. Gable would act as a customer and bring items to her register. Smith would ring up the smaller items and "let the larger, more expensive items pass without ringing them up," the documents say. The two allegedly sold the stolen items on Facebook Marketplace. The stolen merchandise totaled $5,308.16. beaumontenterprise.com

$170 worth of hair taken in robbery at Little Rock beauty supply store

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One of the Most Violent Weeks in Retail
15 Retail Violent Deaths Reported this Week

Major Counterfeit Bust

This May Be the Largest Counterfeit Bust in History Dollar-Wise
22 Charged With Smuggling $500M of Counterfeit Luxury Goods From China Into US
What Retailers Ended up Buying These Goods?

Defendants Trafficked Items that Included Fake Louis Vuitton and Tory Burch Handbags, Michael Kors Wallets, Hermes Belts and Chanel Perfume through ports of entry on the East and West Coasts. Twenty-one defendants were arrested this morning, and their initial court appearances and arraignments are scheduled before U.S. Magistrate Judge Lois Bloom.

"As alleged, the defendants used many forms of deception to smuggle large quantities of counterfeit luxury brand goods from China into the United States, and then profited by distributing and selling the fake merchandise," said U.S. Attorney Donoghue

"This investigation exposed the global nature of intellectual property crimes, allegedly being executed by those arrested today.  Counterfeit goods manufactured and smuggled from China with a suggested value close to half a billion dollars, were intended to make its way into U.S. markets and into the hands of unsuspecting consumers," said HSI Special Agent-in-Charge Melendez.

According to the court filings, the defendants played various roles in the trafficking of counterfeit goods manufactured in China, brought by ocean-going ships to the United States in 40-foot shipping containers, smuggled through ports of entry disguised as legitimate imports and distributed throughout the country.

With some of the goods actually sold to other wholesalers and retailers in New York, California and elsewhere in the U.S.

The defendants' roles included: Importers - Wholesale Distributors - Domestic Shippers justice.gov

Shootings & Deaths

Phoenix, AZ: Father charged with Murder; Man who followed teen into C-Store Restroom beaten to death by girl's father
Melvin Harris, 40, is facing second-degree murder charges after fatally beating a man who reportedly tried to enter Harris' daughter's public bathroom stall. Phoenix Police said that the incident occurred Aug. 2 when Harris went to a local QuikTrip convenience store about 11:30 p.m. to pick up his teenage daughter and her friends. A man identified as Leon Armstrong reportedly approached Harris' vehicle and asked for money. Reports said that Harris obliged, and Armstrong entered the store. When Harris' daughter and her friends left the store, Harris' daughter told her dad that the same man who had asked for money had also reportedly tried to enter a bathroom stall that she had been using. Harris' daughter reportedly told an employee, who, in turn, reported the incident to a Store Security Guard.

As Armstrong left the store, Harris' daughter pointed him out as the man who had reportedly tried to enter the stall. Angered, Harris went into the store and told the security guard that "he needed to take care of the situation, or [Harris] would do it himself." The guard reportedly told Harris that he would handle it, but Harris apparently decided to take matters into his own hands instead.

Witnesses told the station that Harris approached Armstrong and punched him in the face. After the suspect was knocked down, Harris reportedly continued to punch Armstrong in the face, and kicked and stomped on him. Police located Harris at his home shortly thereafter. Armstrong suffered a broken nose and brain injuries and later died. abc15.com

Robberies, Incidents & Thefts

Poughkeepsie, NY: Man arrested for Robbery and assault after attacking a Shop Rite Loss Prevention
Antonio Locket was arrested around Friday, Aug. 10, after Police responded to the Shop Rite for a report of a shoplifter. While officers were en route to the store it was reported that Locket had threatened an employee by brandishing a knife. An investigation revealed, no knife had been displayed, but a store employee sustained a broken finger while attempting to stop Locket from fleeing store with the merchandise. dailyvoice.com

Memphis, TN: CVS robbed multiple times, latest suspect arrested
Memphis Police say employees were held at knife-point, hundreds of dollars were stolen and two Memphis Police Department cruisers were damaged after a man held up a CVS store at the corner of Stage Road and Covington Pike early Tuesday morning. Police say Brandon Albonetti, 23, is looking at robbery and assault charges.

A clerk tells us he was straightening a shelf when Albonetti grabbed him at knife-point and forced him around the 24-hour store. The suspect eventually got cash out of the registers. Another employee who was hiding called 911. This is the third time in the last three months the CVS has been hit. wreg.com

Colorado Springs, CO: 4 arrested for C-Store robbery spree
Group Hit 7-Eleven, Circle K and Loaf & Jug stores

On Aug. 5, crooks held up a person pumping gas at a 7-Eleven in downtown Colorado Springs. Eight crimes later, police say they have finally captured the four suspects responsible for the weeklong spree. kktv.com

Man arrested in 2017 $75,000 Jewelry heist at The Woodlands Mall

Jared in the Burnsville Mall, Burnsville, MN reported a Glass Lift Theft on 8/14, items valued at $67,350

Kay Outlet in the Eagan Premium Outlets, Eagan, MN reported a Glass Lift Theft on 8/13, items valued at $23,552

Kay Jewelers in the Conyers Crossroads, Conyers, GA reported an Attempted Burglary on 8/15, $0 Loss/ glass door damage

Kay Jewelers in the Willowbrook Mall, Houston, TX reported an Armed Robbery on 8/13, cash and merchandise $1,075

Kay Jewelers in the Concord Mills, Concord, NC reported a Grab & Run on 8/15, item valued at $4,779

Kay Jewelers in the Tanger Outlet, Southaven, MS reported a Distraction Theft on 8/15, items valued at $400

Peoples Jewellers in the Yorkdale Mall and Scarborough Town Centre, Toronto and Scarborough ON CN reported a Credit Fraud, items valued at $4,885

Peoples Jewellers in the Centre at Circle, Saskatoon, SK CN reported a Glass Lift Theft on 8/13, items valued at $5,569

Peoples Jewellers in the West Edmonton Mall, AB CN reported a Grab & Run on 8/8, item valued at $10,999

Piercing Pagoda in the Meadows Mall, Las Vegas, NV reported a Grab & Run on 8/11, item valued at $674

Piercing Pagoda in the Victor Valley Mall, Victorville, CA reported a Grab & Run on 8/13, items valued at $6,048

Piercing Pagoda in the Hanes Mall, Winston-Salem, NC reported a Grab & Run on 8/15, items valued at $639

Piercing Pagoda in the Perimeter Mall, Atlanta, GA reported a Burglary/ ARREST on 8/12, items recovered $14,284

Piercing Pagoda in the Northgate Mall, Seattle, WA reported a Grab & Run on 8/14, item valued at $449


Arson & Fire

Beaufort County, SC: BCSO, SLED investigating suspected arson at Family Dollar store
The Beaufort County Sheriff's Office and SLED are investigating a suspected arson at the Family Dollar store, Gardens Corner Tuesday night. The Sheldon Fire District and Sheriff's Office responded to a structure fire at the Family Dollar store at around 7:30 p.m. and observed the store fully engulfed in flames. The store suffered substantial damage. wtoc.com


Sentencings & Charges

Plattsburgh, NY Man Sentenced to 63 Months for $500K Online Fraud
Howe used stolen credit card numbers belonging to others to order merchandise online, and had the merchandise shipped to him. Howe then used other people's personal identification information to sign up for credit cards. He then opened investment accounts in his name, which were funded with money taken from other people's bank accounts using stolen account numbers, routing numbers, identification, and bank security information. Howe admitted that his conduct caused at least $508,053.33 in losses. justice.gov

Muskegon County, MI: Ex-con Family Dollar Armed Robber gets 20-70 years in prison
Phillip Swift, of Muskegon, was sentenced to between 20 and 70 years in prison for pointing a gun at and demanding money from a clerk on Nov. 27, 2017, at the Family Dollar store on Apple Avenue in the city of Muskegon. He was sentenced as a four-time habitual offender, though he has many more felony convictions. mlive.com

Granite Falls, NC: Woman sentenced to 4 to 6 years for Armed Robbery and 2nd degree Kidnapping
On Jan. 19, 2017, an employee at a C-store in Granite Falls was in the parking lot when Judy Potter Norris, 50, pulled into the lot wearing a mask. When she exited the vehicle, she pointed a handgun at the employee, told him he was being robbed, forced him into the store bathroom and locked the door. Norris then took money from the cash register and rolled coins found under the counter. hickoryrecord.com

South Strabane Township, PA: Man sentenced to 5 to 10 years +$4,000 in Restitution for 12 charges of Robbery, Burglary and Thefts from multiple stores
Businesses targeted for thefts included Lowe's, Strabane Square, Sunoco, Foodland, Kay's Jewelers, Jared Vault and Tanger Outlets. observer-reporter.com

Cleveland, OH: Man robbed 3 Dollar Tree stores, posted about it on Facebook; now sentenced to 32 years
William Holmes, 22, was sentenced to 389 months in prison after being convicted of brandishing a firearm during the robberies of the Dollar Tree on 5/14, 6/4 and 6/19/2016. Holmes entered the store, held a handgun to an employee's head and told the employee to disarm the alarm. A day after the robbery, Holmes posted a photo of himself on Facebook holding a stack of money in one hand and a handgun on the other. He captioned the photo: "Money guns n snacks is life". news5cleveland.com

Independence, MO: Man charged in theft of more than 60 weapons in Gun store Burglary

Pere Marquette Township, MI: Advance America employee pleads guilty to staged Armed Robbery and Embezzlement

St. Louis, MO: Dollar General Robber Indicted on Federal Gun Charges

Providence, RI: Three Charged in Ongoing Identity Theft, Fraud Investigations


Beauty Supply - Little Rock, AR - Robbery
C-Store - Hickory, NC - Armed Robbery
C-Store - Kalamazoo, MI - Armed Robbery
C-Store - Ocala, FL - Armed Robbery
C-Store - Rockford, IL - Armed Robbery
CVS - Memphis, TN - Armed Robbery
Dollar General - El Paso, TX - Robbery
Family Dollar - Terre Haute, IN - Armed Robbery
Grocery store - Lafayette, LA - Burglary
Jack in the Box - San Benito, TX - Robbery
Jewelry - St Petersburg, FL - Robbery
Liquor Store - Huntsville, AL - Robbery
Liquor Store - Dubuque, IA - Armed Robbery
Liquor Store - Beverly Hills, CA - Armed Robbery
Liquor Store - Leavenworth, KS - Armed Robbery
McDonald's - San Benito, TX - Robbery
Metro PCS - Philadelphia, PA - Armed Robbery
7-Eleven - Virginia Beach, VA - Armed Robbery


Daily Totals:
17 robberies
1 burglary
0 shootings
0 killings





Tom Seng
named AP Manager East Division for SalonCentric, a subsidiary of L'Oreal USA

Jeffrey Smith
named Loss Prevention and Safety Manager - West Coast Distribution Center for Tuesday Morning

Ahmad Aloqla
named Security and Loss Prevention Manager for Zalando SE

Jesse Charo named Regional Loss Prevention Manager for LP Innovations

Darryl Keister, CFI
promoted to Loss Prevention Regional Investigator for Bealls, Inc.

Submit Your New Hires/Promotions or New Position




Featured Job Spotlights


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The Vice President (VP) of Asset Protection is responsible for developing, coordinating, and leading the execution of all asset protection and risk management programs. Included in these responsibilities is the leadership of investigations and fraud mitigation teams to improve bottom line results...
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The Vice President Loss Prevention is responsible for providing direction, development and leadership to Loss Prevention, Safety, Security and Audit teams for corporate, distribution centers and the field...

Director of North America Digital Risk & Control
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As the Director of North America Digital Risk & Control, you will provide leadership for payment risk mitigation in our digital business including fraud risk management. You will be responsible for ensuring our resources and capabilities are properly aligned to the execution of key priorities, as you develop and implement ecommerce risk management strategies to appropriate tolerance levels based on advanced data analytics and trends...

Director of Data Privacy and Security, Legal
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As Netflix continues to grow and expand, we are looking for a talented team member to join the Data Privacy and Security Legal team to provide support on privacy and data security compliance matters. The position will report to the Global Director of Data Privacy and Security, and will work in an ongoing and collaborative way with relevant Legal, Security and Public Policy groups in carrying out her or his responsibilities...

Director, Risk Management and Safety
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To protect the company's global assets and property from risk of loss via the purchase of insurance and by implementing a global risk management program in the most cost efficient and effective manner...

Asset Protection & Fraud Manager
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We offer you the challenging opportunity of Asset Protection and Fraud Manager. This position will support Corporate and Field Asset Protection functions including protective systems, vendor management, Incident Call Center; commerce and point of sale fraud systems; as well as other investigative/ administrative duties as needed...

Financial Analyst (Internal Fraud)
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This role is responsible for investigating internal fraud and Cast Privilege abuse at the Disneyland Resort, across all lines of business including but not limited to: merchandise, food & beverage, rooms, ticketing, and employee privileges. Specific investigative tasks will vary but may include: reviewing exception reporting to identify potential fraud trends, conducting in-depth point-of-sale research, reviewing camera surveillance, performing integrity shops and observations, interviewing employees, representing the Company at grievances and unemployment hearings, and partnering with law enforcement as needed...

Regional Loss Prevention Manager
Pacific Northwest
Job responsibilities include, but are not limited to the following:
● Conducts internal investigations related to theft, business abuse, and safety violations by conducting interviews, determining course of action, and writing reports.
● Formal interview training, i.e. Wicklander-Zulawski or Reid Techniques...

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Start Your New Leadership Role With Success!
Here's How to Sell Your Ideas, Be Yourself, Listen and Learn


Selling Ideas When You're the New Leader on the Block
As a new leader, it's normal to want to make improvements and changes to the organization you're running, but hold your horses; selling ideas from the start takes a strategic mindset, so think about these things to help you make your case. Patience is a virtue

There Is No One Way to Look Like a Leader
Perception of a leader's ability can make or break their success. Having a leadership presence is critical to earning your team's trust and respect, and advancing your own career, but there are different factors that determine if you have leadership presence or not. Think - Interact - Reveal

Advice for New Leaders From the CEO of Red Hat
CEO and President of Red Hat, Jim Whitehurst doesn't fall for the "fake it till you make it" mentality. As a first time leader, transparency is important. Being yourself and admitting you don't know something even more so. Here's his advice for new leaders in this interview with Forbes.com. Be honest and the rest will follow

A Quick, Easy Way to Set Up New Leaders (and Their Team) For Success
When you transition into a new or first-time leadership role, uncertainty will arise. The team in place wonders if there will be changes, what his or her priorities will be, and how will they fit in. To get a new leader and their team united and off to a successful start, here's what you need to do. Build rapport




Healthy debate in any industry spurs growth, understanding and challenges the status quo. Without it, the normal evolutionary processes which are slow to begin will slow even further. It is those who have the courage to debate that make a difference and create change. However, as in the case of any debate, interpreting and understanding the messages is critical in order for it to have a positive impact and facilitate change.

Usually driven by opposing sides, debates are driven by individual experience and environmental influences that are oftentimes invisible and, therefore, unrealized. But at the end of the day, regardless of opinion, all debates spur discussion, thought and emotion and that is what causes change and understanding.

While interpretation is an individual experience, the experience itself has the ability to impact and educate.

Just a Thought,
Gus Downing


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