Network surveillance technologies continue to revolutionize the way retail professionals work with not just loss prevention, but also with store optimization, operational efficiencies, and enhancements to the overall customer experience.

John Bartolac of Axis Communications, the global leader in network video, tells us how retailers can utilize the network infrastructure to bring together their video surveillance, physical access control, audio systems, and now, analytics to develop creative solutions that go beyond security, helping to grow the business and improve customer experience.

John Bartolac - Axis Communications - Quick Take 2

John Bartolac shares what's new with Axis Communications, how they're reacting to the rapidly changing market, and what excites them about facial recognition and artificial intelligence. And then Gus Downing pops in for a hilarious lighting round of "hot seat" questions with Amber and Joe. Jason Bourne or James Bond? Russia or North Korea?

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Shopping for a better retail investigation system?
5 reasons why retailers need Genetec Clearance

Over the past year, retailers have lost over $48 billion due to the growth of inventory shrinkage costs. According to the National Retail Security Survey, conducted by the National Retail Federation (NRF), this is about an 8% increase from last year. With growing cases of shoplifting, organized retail crime, and employee theft, you are now spending more time managing evidence which needs to be compiled, stored, and shared during investigations.

Understanding the costs associated with a retail investigation

Overseeing a retail investigation is costly and time-consuming. Investigators or risk management personnel spend countless hours, and sometimes days, handling a case. You need to compile evidence from many sources and save each file in folders, often juggling many applications at once. You also individually manage each step to ensure proper chain of custody, so the evidence can hold up in court. Later, when your legal team, police department, or insurance company make requests for footage, your investigator might need to convert file formats and burn copies to share with others. For some, buying DVDs to hold evidence alone can amount to tens of thousands of dollars every year.

Shopping for a better retail investigation system

Today, many retailers like you are evaluating the use of digital evidence management systems like Genetec Clearance. These solutions help loss prevention and risk management teams become more efficient at handling cases while also reducing costs. Below are five ways you can benefit from a digital evidence management system (DEMS).

1. Save time and money handling video requests.

The cost of external storage devices and shipping fees can quickly add up. Instead, an investigator could import a video recording from their video management system directly into a digital evidence management system and provide access rights to specific users such as police officers, insurance adjusters, or other stakeholders. This could save you considerable amounts of money and staff time.

2. Securely share evidence and data with others.

Only authorized users can view evidence within the DEMS. The lead investigator can set specific user permissions within a collaborative investigation management system. The solution automatically encrypts all important data and tracks when users have seen, shared, and downloaded files. This ensures proper chain of custody so that evidence always holds up in court.

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Can an organization's biggest assets also be their biggest threats?
While some incidents caused by insiders are malicious, many are just the result of employee carelessness. Recent data from the Ponemon Institute shows that the average number of security incidents involving employee or contractor negligence has increased by 26 percent since 2016. In the past 12 months alone, Ponemon found that negligent insider actions caused 64 percent of all insider threat incidents.

The fact that employees self-report deep understanding of insider threats, while insider threat-related incidents continue to rise, signals an alarming disconnect. Most employees don't understand that they can be their organization's biggest threat and that simple actions, like downloading non-company sanctioned software, can lead to major vulnerabilities. To combat these accidental threats, security leaders need to promote security awareness across the organization.

This is especially important as workplaces brace for an influx of Generation Z employees. Recent data revealed that Gen Z employees pose the highest overall cybersecurity risk to organizations, as more than one-third (34 percent) of 18-24-year-olds report that they don't know nor understand what is included within their company's cybersecurity policy. csoonline.com

Report: Data Breaches Have Measurable Impact on Stock Prices
Though Retail Stocks are a Little More Resilient
When a data breach occurs it's not just confidential information that's attacked: According to a new report, stock prices take a hit, too.

Comparitech analyzed 28 breaches suffered by 24 companies with shares listed on the New York Stock Exchange. While they found wide variations in share performance in the weeks and months following a breach, on average companies that suffered a breach under-performed the NASDAQ by -3.7% after one year.

According to the report, the most significant impact from a breach was felt 14 days after the event. After a month, share prices tended to catch up with the NASDAQ.

Comparitech found that the affected company's industry and the nature of the breach each had an impact on the stock price, with finance and payment companies hit hardest and breaches featuring credit card and Social Security number having the greatest impact.

Retail: Target, TJ Maxx, Home Depot, Staples, Under Armour

6 months prior to breach: -1.46% vs NASDAQ
6 months post-breach: -4.43% vs NASDAQ

Even though this category includes some of the most high-profile data breaches in history, investors were unfazed. They suffered no immediate drop in share price performance after their breaches on average, and the six months post-breach were only marginally worse than the six months prior. darkreading.com

New Equifax CISO Tightens Structure Post-Breach
Equifax Inc.'s new chief information security officer is adopting organizational changes meant in part to help correct some of the circumstances that led to the customer data breach reported by the company in September 2017.

"Based upon my experience helping other companies regain trust after an incident, we are focusing on a number of key improvements," CISO Jamil Farshchi told WSJ Pro Cybersecurity in an email. Mr. Farshchi, a veteran of The Home Depot Inc., joined Equifax in February.

Mr. Farshchi said he is starting to establish a stronger presence for business information security officers throughout the credit reporting company, enhancing outposts deep within the company's business lines. The goal is to increase visibility into all corners, and develop more trusting relationships with business leaders, he said. wsj.com

The SOC Gets a Makeover
Today's security operations center is all about reducing the number of alerts with emerging technologies - and enhancing old-school human collaboration.

Blame it on the success of the SIEM. For many security operations center (SOC) managers, the security information and event management system (SIEM) was both a blessing and a curse: It was a way to consolidate and correlate security alerts from firewalls, routers, IDS/IPS, antivirus software, and servers, for example, into a centralized console. But with the recent wave of new security tools, threat intelligence feeds, and constantly mutating threats, SOCs are drowning in anywhere from thousands to a million security alerts daily.

"A lot of companies have tool fatigue right now. There are a lot of tools that are partially implemented and not getting the care and feeding they need," says DJ Goldsworthy, director of security operations and threat management at Aflac.

The flood of alerts and out-of-tune tools, compounded by the industry's persistent talent gap and high turnover rate for junior-level SOC analysts, have forced some organizations to rethink and retool how they organize and run their SOCs. darkreading.com

A Hotel Is Taking The Pulse of Consumers, Literally. Can Retail Do The Same?
In the quest for emotional engagement, merchants have long sought to learn what's in the shopper's heart. Now they're finding out, in a heartbeat.

Make that many heartbeats. The international hospitality group AccorHotels is monitoring its guests' heart rates in an effort to more accurately match them to the types of destinations and adventures that excite them most. Retailers, hopefully, are watching with held breath.

Accor, operator of the Fairmont, Swissotel and Ibis brands, is tapping into emotional triggers by correlating aspirational images with heart rates. Specifically, it asks members to respond "yes" or "no" to various photos and tracks the results. forbes.com

Schneider Electric may have shipped USB drives infested with malware

British Airways Says Customers' Financial Data Was Hacked In 380K Transactions

7 Ways Blockchain is Being Used for Security

Artificial intelligence in security industry is expected to be valued at $2B in 2018 and is likely to reach $30B by 2025, at a CAGR of +30% during the forecast period

EMV 3DS (or 3DS2): The Old, The New and The Better
What the new protocol (aka 3DS 2.0) brings to the industry and the merchant nightmares it's getting rid of.

False declines, frustrated users unable to locate their four-digit code, and other growing pains that shall not be named were stemming from the old payment protocol, 3DS. Since, both merchants and issuers have been eager for a new solution that they can rely on.

We are excited to announce that the new protocol, EMV® 3-D Secure, commonly known as 3DS 2.0, has already hit the streets - or is at least in implementation stages - developed to solve most of the checkout pains for merchants and consumers.

The new protocol comes with substantial improvements that are set to reshape the checkout experience for users and merchants. What's new with '3DS2':

● No authentication steps
● Mobile-enabled
● More transaction data
● Merchant 3DS opt-out

EMV 3DS (3DS 2.0) is clearly adapting to the times by offering better online payment experiences to users, whether it is via desktop computers, mobiles or tablets. With the way the new 3DS works, merchants can benefit just as much as consumers, if not more. Here are some of the benefits:

Less false declines
By providing ten times as much transaction information to the issuers, they are better equipped to make a decision and reduce false declines. This enriched communication channel between merchants and issuers can create more trust between the two.

Less cart abandonment
Transaction decisioning can be done without authentication step-ups for trusted users and also faster (before, it could take over eight seconds). This improvement aims at today's consumers who want a seamless experience through their phones or tablets and with a user-friendly authentication step when required. The use of a mobile device to make an online purchase has increased to 40% in 2018 from just 12% in 2014, according to the Canadian Internet Registration Authority (CIRA).

More flexibility
Merchants who want to turn on 3DS in non-challenge mode can do so, allowing them to feed those results into their own risk models to help their own approve or decline decisions. nudatasecurity.com

eBay to Close App Store Giving Sellers Little Notice
eBay sellers should make sure the tools they use aren't slated for the chopping block as the company prepares to shut down the eBay app store, aka the eBay Apps Center.

eBay had opened its platform to third-party developers in 2008 through a program called Open eBay Apps so that its buyers and sellers wouldn't have to leave eBay to use third-party tools - a revolutionary move for the company at the time. Ten years later, it's killing the program.

eBay sent an email to developers on Friday informing them it would begin notifying sellers of the program's closure this week. In its letter, eBay said it had decided to end the program "for business reasons," saying its ability to maintain the eBay Apps Center had declined. ecommercebytes.com

Lululemon Reports 48% growth in direct-to-consumer sales and 47% comp increases

How Tariffs Will Affect the Top 10 US Ecommerce Companies

Seguin, TX: Nearly, $300,000 Lawn Equipment, Merchandise and multiple vehicles stolen from Tractor Companies
A man suspected of stealing thousands of dollars' worth of vehicles and lawn equipment was identified after KSAT ran a story on one of the thefts that included his photo. Freddie Walker, 60, confessed to two separate thefts at Ag-Pro and one at Dietz Tractor Company between July and September. The two theft's at Ag-Pro were an expensive ordeal for the store. Jordan estimated the total value of what was stolen or damaged in the two thefts at about $250,000. Most of the stolen equipment and vehicles haven't been recovered. While police said that a semitruck stolen from Ag-Pro in the first theft was recovered in San Antonio, Jordan said the semitruck has $27,000 worth of damage, including numerous missing wheels and tires. ksat.com

Glen Carbon, IL: Burglar found with 60 pairs of sneakers from Ross store plus $4,300 in other loot
A man from Florida is facing a burglary charge after police found 60 pairs of sneakers and about $4,000 worth of other clothing in a car he was in near a Ross Dress For Less, 6610 Edwardsville Crossing Drive. Charged is Carlos Y. Albelo-Parnau, 32, of Miami, who was also in possession of devices apparently used to thwart security tags on expensive clothing items. He possessed a device used by stores to remove security tags, or sensors, as well as a homemade device comprised of magnets and metal used to remove security devices.

The case unfolded when an off-duty manager shopping in the store Aug. 23 spotted a man putting a pair of shoes into a backpack and leaving the store without paying. A court document states a witness saw the man get in a car and leave. Police made a traffic stop on the vehicle and saw the suspect in the driver's seat. There were several items of suspected loot in plain view in the back seat. The items had "Ross" tags on them. Police searched several duffel bags found in the car, and, in addition to the sneakers, they also found several bottles of perfume and cologne and hats. The total retail value of the items was $4,366.

Police also found a receipt from a Motel 6 which showed a stay between Aug. 22 and Aug. 23. Officers also found a receipt from a UPS store in Wentzville, Mo., which shows a shipping date of Aug. 23 for three boxes and a receipt from Home Depot for 12 heavy-moving boxes. The address from the UPS store showed an address of destination as Village of Palm Springs, Fla. thetelegraph.com


Laredo, TX: Pawn Shop Employee busted for $3,200 theft; stolen merchandise re-pawned
Katia Trejo is charged with theft of property. The incident was reported back in March when a business owner claimed an employee had been taking jewelry from a pawn shop for a period of over six months. Trejo reportedly took an assorted jewelry valued at $3,200. She had allegedly been stealing jewelry from her place of employment, and pawning it at other establishments. kgns.tv


Baltimore, MD: Woman charged with $2,700 theft from Dick's Sporting Goods in Westminster
Kelly Anthony, 27, was charged with one count each of conspiracy to commit theft and theft of $1,500 to $25,000. Officers responded to the sports retailer to find an employee who witnessed Anthony and a female accomplice take off with clothing they did not pay for. The employee told police she chased Anthony and her accomplice out of the store and through the mall. At the parking lot, Anthony's accomplice jumped into an SUV and pealed out, leaving Anthony behind. Officers confronted Anthony in the parking lot, at which point, she told them she stole items to sell on the street. She and her accomplice took about $2,700 worth of clothing from the sports store. carrollcountytimes.com

Chattanooga, TN: Thieves Hit Sephora in Hamilton Place twice on same day
Officers responded to Sephora at Hamilton Place on a theft case. A store employee said two unknown black females concealed store items without offering payment. The items taken were various fragrances valued at approximately $650. It was the second theft this same day involving two of the same people, store officials said. chattanoogan.com



Lower Swatara Township, PA: Man charged with Felony Theft; 13th Arrest for Retail Theft
Police have charged Julian Lee Amway with stealing 30 bottles of Dove body wash products from the CVS store on West Harrisburg Pike. The products allegedly stolen had a combined value of $269.70. Amway was to be arraigned on Sept. 4, on a felony charge of retail theft. This is Amway's 13th arrest for retail theft. pressandjournal.com


Washington, MO: Three Suspects identified in Schnucks theft
 

Denver, CO: Feds Bust $5.3 Million International Cocaine Ring;
Trucking Company Owner and 15 others indicated
Based In Greeley, CO, a multi-state drug sting in Georgia and Colorado broke up an international cocaine trafficking ring headed by the Greeley owner of a trucking business, the Colorado Attorney General's Office announced. The U.S. Drug Enforcement Administration's "Operation White Whale" resulted in the indictment of 16 people and the seizure of 134 kilograms of cocaine with a street value over $5.3 million, and $1.2 million in cash. Eight of the 16 have been arrested. The group is accused in a Colorado Grand Jury indictment of importing cocaine illegally from Mexico to a distribution center in Atlanta, Georgia, then using money-laundering operations run by Chinese nationals to launder the proceeds through Chinese banks and back to Mexico. patch.com

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Featured Job Spotlights

	Director Loss Prevention Irvine, CA The Director of Loss Prevention at Tillys builds and implements policies, programs, and procedures that control risk, reduce shrink and protect the employees and assets. The director is responsible for leading and developing LP team members in the corporate, retail, and distribution centers...
	Vice President, Asset Protection Columbus, OH Oversees and directs all Asset Protection related functions for a Corporate Office, multi-state distribution centers and large retail store network. Responsible for enterprise direction and strategy as it pertains to Asset Protection with a goal of minimizing shrink, reducing loss and maximizing security and associate safety...
	Vice President, Loss Prevention Houston, TX This pyramid head position is responsible for developing and leading this company's shrinkage reduction efforts and integrating these efforts throughout the entire organization...
	Vice President, Asset Protection New York, NY The Vice President (VP) of Asset Protection is responsible for developing, coordinating, and leading the execution of all asset protection and risk management programs. Included in these responsibilities is the leadership of investigations and fraud mitigation teams to improve bottom line results...
	Asset Protection & Fraud Manager Westchester, IL We offer you the challenging opportunity of Asset Protection and Fraud Manager. This position will support Corporate and Field Asset Protection functions including protective systems, vendor management, Incident Call Center; commerce and point of sale fraud systems; as well as other investigative/ administrative duties as needed...
	Project Coordinator (LP Technology) Dublin, CA Provides support for all types of LP technology installation projects, (e.g. new stores, upgrades, remodels, maintenance/repair, etc.). Serves as the point of contact on all projects as assigned, interfacing with vendors, field management, and various corporate teams...
	Project Lead (LP Technology) Dublin, CA The Lead, Project Coordinator facilitates the development, implementation, and ongoing execution of multiple Loss Prevention technology projects, programs and systems. This is accomplished by leading projects from concept to completion, acting as a subject matter expert, and working effectively with internal partners (i.e. Store Operations, Store Planning, IT, HR, Logistics, Purchasing, etc.) and external resources (i.e. vendors, service providers, etc.) to drive results, and monitoring to ensure all projects meet scope, timeline, and budget needs...
	Regional Asset Protection Manager Harrisburg/State College, PA The Regional Asset Protection Manager will lead their region in Shrink Reduction, Asset Protection and Safety efforts through an in-depth understanding of the overall business, effective partnerships and by directing the region with integrity and professionalism...
	Loss Prevention Market Specialist Jacksonville, FL To monitor store locations to detect, investigate and resolve internal and external situations and circumstances that could lead to or result in losses to the company. All actions and conduct within the scope of the position must be performed according to performance standards set by Burke's policies, procedures and Code of Ethics...
	Loss Prevention/Asset Protection Investigator Boston, MA Responsibilities will include but are not limited to: ● Protect the assets of the store as well as the associates and visitors. ● Maintain surveillance of the store via CCTV and conduct physical inspections including perimeter checks...
	Asset Protection Analyst Norcross, GA AP Analyst based in Norcross, GA reporting to the Director of Asset Protection. This high-visibility role will be responsible for business-wide security administration, multiple fraud detection programs and functional communication...
	Regional Loss Prevention Manager Sacramento, CA ● Develops and implements shrink reduction strategies and action plans for their coverage region and for individual stores as needed ● Creates and conducts training sessions at the regional, district, and store level to educate and bring awareness to loss prevention and shrink related topics...
	Regional Loss Prevention Manager Atlanta, GA ● Develops and implements shrink reduction strategies and action plans for their coverage region and for individual stores as needed ● Creates and conducts training sessions at the regional, district, and store level to educate and bring awareness to loss prevention and shrink related topics...
	Asset Protection District Manager Chicago, IL The Asset Protection District Manager will lead the District in shrink reduction and profit maximization efforts. The position will proactively seek to bring economic value to the company, promoting profitable sales and world class customer service while ensuring a safe place to work and shop...

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