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 12/17/18 LP, AP & IT Security's #1 News Source D-Ddaily.net






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Tuesday Evening Jan. 15

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'18 National Retail Security Survey

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Quick Take 10

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'Inside the LPRC IMPACT Conference' 2018
An Eight-Episode Series Presented by Sensormatic

Assessing The Real-World Impact of LP Efforts
The LPRC Delivers Evidence-Based Solutions and Actionable Results

Introduction with Gus Downing

Science - Practice - Results
The Value - The Expectations - The Industry Impact

Filmed at the University of Florida in Gainesville at the Loss Prevention Research Council's 2018 IMPACT Conference, Gus Downing, Publisher & Editor of the D&D Daily, introduces LPNN's 2nd LPRC video series.

In Season 1, we focused on who and what the LPRC is all about, and how they drive a scientific model for the retail LP/AP industry that delivers actionable results.

In this 2nd series, we'll hear from its members - the LP executives and solution providers themselves - taking a look behind-the-scenes and learning how the LPRC is, in fact, driving real-world results and how they're using their membership to increase performance, develop their teams, drive technology/product improvements, and increase store safeness.

Exclusive Sponsor:

See more of our 2nd LPRC series here. Watch our 1st series here.
Take the time to learn. As this is the LP/AP academic "Think Tank".



LP Executive Makes His Way Up to COO

Ken Boremi, CFI promoted to Executive Vice President, Chief Operations Officer for Brookstone
In his new role with Brookstone, Ken will be responsible for the overall operations and profitability of the Retail P&L. This includes managing the Airport Stores, Store Operations, Information Technology, Loss Prevention, Distribution, Lease Administration, Real Estate and Construction.

Ken's previous role was as Vice President of Retail for Brookstone, which he reached in April of this year. He's been with the retailer for over 18 years, starting as an DLPM and progressively taking on more and more responsibility through his roles as Operational Vice President of Loss Prevention and Vice President - Loss Prevention and Store Operations. He was also an RLPM for Hot Topic and an Area AP Manager for KB Toys. He earned his Bachelors of Science in Criminal Justice from the University of Massachusetts.

Editor's Note: This promotion marks the second LP executive moving up to the Executive Vice President level at a retailer in the past couple weeks, with Keith White's promotion to EVP for Gap Inc. announced on Nov. 29th. Congratulations, Ken!


Glenn M. Forrest III, LPC promoted to Senior Manager, Loss Prevention Field Operations - West for Staples
During his 12-year tenure at Staples, Glenn's held multiple leadership roles, most recently as a Field LP Manager. Over his nearly 20-year career in the industry, Glenn has also spent time with Ross Stores and Nordstrom in roles across the country. Congratulations, Glenn!

Submit Your New Corporate Hires/Promotions or New Position

The Loss Prevention Foundation (LPF) Announces Nedap as Newest Doctorate Level Partner
The Loss Prevention Foundation (LPF) announced that Nedap has increased its level of partnership from Diploma to Doctorate. Nedap, the global leader in RFID retail solutions will share their expertise by contributing to the new RFID content for the LPC and LPQ certification courses. As a Doctorate Level Partner, Nedap will also be able to award numerous certification course scholarships for retailers, universities, and internal associates. Read more in our LPF column below

3xLOGIC Closing Year Out with Multiple New Products and Innovations
3xLOGIC, Inc., a leading provider of integrated, intelligent security solutions, and a three-time Deloitte Technology Fast 500 winner, today announced a number of new products and innovations, led by the company's new Facial Recognition camera. Ease-of-use, affordability, and rich feature sets are hallmarks of the company's continued expansion of new and updated products.

  ● 3xLOGIC VISIX Facial Recognition camera
  ● VIGIL V250-16 Network Video Recorder (NVR)
  ● Windows 10 compatibility
  ● PoE (Power over Ethernet) Splitter/Extender
  ● 128GB SD Card Support for Multi-Sensor Device

Read more here.

In rainy, cold Paris, protests thin out but again turn unruly
Tear gas billowed Saturday across the protest-scarred Champs-Elysees after a day of largely peaceful demonstrations in Paris, and a water cannon shot a frigid stream at the crowd on the fifth-straight weekend of protests by France's "yellow vest" movement.

The demonstrations against France's high cost of living -- sapped by cold weather, rain and recent concessions by President Emmanuel Macron -- were significantly smaller Saturday than previous rallies, some of which scarred parts of Paris with vandalism and looting.

A few thousand people marched up and down the famed shopping street in Paris, a spirited yet peaceful gathering that sank into violence as the afternoon wore on. Riot police clashed with demonstrators as the occasional tourist darted from a hotel or a brave Christmas shopper took a peek at the neighborhood's mostly boarded-up storefronts. nwaonline.com

Paris retailers lose more than $1B in sales amid protests

California - Going Softer on Crime
Outgoing California Governor Brown Signs Sweeping Criminal Justice Reforms

Jerry Brown seeks to remove money from the arraignment process starting in October 2019. The law has been part of a blitz of criminal justice measures Brown has approved before his term ends on Jan. 1.

Those measures, which also include easing punishments for minors and murder accomplices, garnered him both liberal accolades and censure from law enforcement groups saying he's gone soft on crime.

Brown's evolution could signal national trends in the politics of criminal justice, and other states may soon follow California's example.

In August, he signed the legislation replacing cash bail with an assessment of various risk factors. Two more bills signed by Brown would ease the prosecution of minors. One bars teenagers from being charged as adults, and another prevents children under 12 from being criminally prosecuted except in rape and murder cases.

The governor spearheaded in previous years allowed nonviolent offenders to seek early release for good behavior and reduced several felonies to misdemeanors. Marvel, the law enforcement officer lobby president, said the governor has participated in a recent push to "decriminalize crime in California." law360.com

Walmart Compliance Chief Jay Jorgensen To Step Down -
Pursuing Other Opportunities
Global Chief Compliance Officer Role Created Amid Mexico Bribery Allegations
in 2012

The company's employees received a memo Friday morning from chief legal officer Rachel Brand saying that the executive vice president and global chief ethics and compliance officer, who joined Walmart six years ago, will be replaced by senior vice president and international chief compliance officer Daniel Trujillo on Feb. 1.

"Under Jay's leadership, we designed Walmart's program to manage compliance risks associated with 14 diverse subject areas ranging from anti-corruption to food safety," Brand said in the memo. "We implemented comprehensive policies, processes, and systems across all markets in which we operate."

The Utah native and Brigham Young University Law School alum came to the retailer in October 2012 amid a probe into allegations that it bribed foreign officials to aid its expansion in Mexico. In a newly created role as global chief compliance officer, Jorgensen was tasked with merging Walmart's compliance, investigations and legal operations under its general counsel.

Jorgensen's move from Sidley Austin came as Walmart was tackling a Foreign Corrupt Practices Act probe by the U.S. Securities and Exchange Commission and U.S. Department of Justice over whether officials at the company paid $12 million in bribes to expand operations in Mexico. At the time, Walmart spokesperson David Tovar said that the company had spent more than $30 million since April 2011 on a worldwide review of its global compliance program.

"With this robust program now in place, this is a natural time to transition its leadership," Brand said in Friday's memo before announcing Trujillo's promotion.  law360.com

Rite Aid Asks 3rd Circ. To Keep Nix Of Background Check Suit
Former CVS Employee Failed to Disclose Theft Termination When Applying
Retail pharmacy company Rite Aid Corp. asked the Third Circuit Court of Appeals Thursday to uphold the dismissal by a Pennsylvania federal judge of a suit that accused the company of refusing to hire a job applicant based on a background check conducted by a third party, saying the lower court was correct in finding the applicant had suffered no harm.

In its brief, Rite Aid said the District Court for the Eastern District of Pennsylvania rightly dismissed the suit filed by Kyra Moore on the basis that she lacked standing to bring claims under the Fair Credit Reporting Act because she had suffered no concrete harm and that she had already released FCRA claims against LexisNexis, which had conducted the background check.

Rite Aid argued that Moore could not have suffered concrete harm from the use of the background check because she had several opportunities to discuss the adverse findings with LexisNexis and Rite Aid. The brief said Moore did reach out to Rite Aid before her application was rejected, and after she retained an attorney and contacted to LexisNexis, her status was changed to "competitive."

Moore was terminated by CVS in 2010 after allegedly confessing to theft of retail merchandise from a Philadelphia store location and agreeing to pay back the company for the value of the items, according to court documents. In April 2011, she applied in person for a job at a Rite Aid store but failed to disclose her termination from CVS. law360.com

Counterfeits: The nightmare before Christmas
Almost Half of ALL Online Sellers - Sell Counterfeit Goods

30% of All Counterfeits Sold During 6 Week Holiday Season
Most people don't realize that when they buy counterfeits they are supporting organized crime, and in some cases seasoned criminals' second careers.

We know that counterfeiting has become a very attractive retirement program for drug dealers," said Ann Harkins, CEO of National Crime Prevention Council (NCPC), at a recent Congressional briefing about anti-counterfeiting efforts. "Why? It's cleaner. It's safer. They are not as likely to get caught. If they get caught they are not as likely to do as much time."

The proliferation of fake goods has surged, leaving manufacturers scrambling to keep them out of their supply chains. A test conducted earlier this year by the U.S. Government Accountability Office found that 20 out of 47 products sold by third-party sellers online were revealed to be counterfeits, leaving both the government and corporations to chase after fraudulent sellers. In 2017 the U.S. Customs and Border Protection (CBP) and U.S. Immigration and Customs Enforcement (ICE) seized a record number of shipments of illegal goods, with a combined $1.2 billion price tag had the goods been genuine.

The holiday season only increases the likelihood consumers will encounter counterfeit goods, including decorative lights, small electronics, sneakers and toys.

Bradley Hayes, the executive director in the office of trade relations at CBP,  estimates that 30% of fakes are sold during the six weeks of the holiday season. "It's incredibly important that we do our job," he said during the Congressional briefing. On a typical day the CBP seizes around $3.4 million worth of intellectual property rights violations, with 89% of the seizures taking place within international and express mail. "These numbers are kind of mind-boggling and mind-blowing," he said. retaildive.com

Why Are Workers Quitting Their Jobs in Record Numbers?
Rising attrition shows employers that they need to get career plans, pay right

More U.S. workers are quitting their jobs than at any time since the numbers have been recorded.

The Bureau of Labor Statistics (BLS) reported that 3.5 million people-or 2.3 percent of the total workforce-left their jobs voluntarily in October, the most recent month for which data exists. Private-sector workers quit at a rate of 2.6 percent in October, up from 2.4 percent the previous year.

In 2000, the BLS began recording what's known as the quits rate. The number of employee quits has increased for nine consecutive years. The last time the voluntary quits rate was as high as it is now was April 2001.

Additional sources support the BLS findings. Global HR consulting firm Mercer surveyed 163 large employers in 2018 and found that voluntary turnover the year before, not including retirements, accounted for 15.5 percent, up from 14 percent the previous year.

According to Mercer, Millennials accounted for half of voluntary separations (51 percent), followed by Generation X (25 percent) and Baby Boomers (19 percent). The oldest and youngest generational cohorts-those born before 1945 (2 percent) and after 2000 (4 percent), quit in much lower numbers, due to their relatively smaller representation in the total workforce.

Approximately 40 percent of employees who quit in 2017 did so within 12 months of being hired, about half of workers who departed in their first year left quickly-within the first 90 days.

"The rise in first-year turnover is a sign of the job market, as employees can easily go elsewhere if a job doesn't meet their needs and expectations." shrm.org

Watch Out HD - Here Comes Lowe's
Lowe's refocuses in wake of missteps with Ellison's Tough Talk With Investors
Last Week

They're going straight after Home Depot with a clear and forceful push towards its pro customers. "We've fallen out of step with the pro."

Ellison said the retailer will make retail fundamentals a priority in the wake of missteps - including a website outage during peak Black Friday shopping - but will continue with its technology efforts. As part of the investor day, Lowe's also unveiled a focus on its pro customers and a new marketing approach aimed at a wider audience which includes a new slogan, "Do it right for less. Start with Lowe's."

In the few months since his arrival, Ellison has shaken up his team and shuttered underperforming stores, including the complete shutdown of the Orchard Supply Hardware unit and its Mexico operations retaildive.com

Out of the box job - But have to list it - Fast Growing
WeWork Security Director (Tri-State) - New York, NY

WeWork's Tri-State Security Team is currently in search of a Security Director who is proficient and highly experienced in all elements of physical security as it relates to site security, adjusting standard security designs to regional and enterprise client specifications, and managing a territory Security team. This is a great opportunity for someone who is looking for more responsibility and the hunger to secure amazing spaces and revolutionize the definition of workspace. wework.com

From a single location in New York in 2010, we have expanded to hundreds of locations around the world. wework.com

Special Guest Speakers Announced For The Daily's 'Live in NYC' at NRF Big Show Reception Tuesday Evening
The FBI's Assistant Director in Charge William F. Sweeney, Jr. of their
New York Field Office

Being the largest FBI office in the country, with over 3,000 on staff, Bill Sweeney's position is the third ranking position in the entire FBI.

Accompanying him will be John Brosnan, Special Agent in Charge of the Criminal Division for the New York Field Office that is responsible for retail, and as we already mentioned, Nick Zarro, the FBI's new retail liaison for ORC as the Program Manager for the Major Theft Unit of the FBI.

More details after the holidays. But this is a great opportunity to meet Nick Zarro for those managing the ORC efforts. So take a few moments and introduce yourself and welcome him to our community.

Editor's Note: Thanks to John Matas, Vice President Asset Protection, Investigations, Fraud & ORC, Macy's for assisting.

Click here for more details about our 'Live in NYC' at the NRF Big Show event

Goodwill Southeast Georgia - Director of Asset Protection posting was taken down

ISC East was up 23% in attendance

Sears gets Court approval for $25.3M in bonuses to top executives

Sears: There's Already Blowback on this - Sanders is Screaming

Google to invest $1B in NYC expansion

Genesco to sell Lids

Quarterly Results
Canada: Sobey's Q2 comp's up 2.5% excluding gas, sales up 3.1%

Last week's #1 article --

Aventura, FL: Family of teen shoplifter sues Bloomingdale's over LP Officer's tackle
A South Florida family has filed a lawsuit against Bloomingdale's and one of their security guards after the guard tackled a 13-year-old girl at the Aventura Mall branch on suspicion of shoplifting, but police records show that may not have been the case.

Surveillance video from the Feb. 10 incident shows the female security guard approaching the teen at the top of an escalator outside of the store and pushing her to the ground as she held a shopping back in her right hand.

According to police records and the lawsuit filed by the teen's family, Jamie Stubbs, a Bloomingdale's loss prevention officer, followed the girl out of the store and took her down atop the escalator. Her mother described the incident as a brutal beatdown. wsvn.com

2018 in Review:
The Daily's Top-Read News Stories of the Year

#1 - Jan. 4, 2018

Macy's to announce 11 store closings & Cost Cutting
AP Takes Cuts According to Sources
Eliminating a number of RVP's, DDAP's and APM's

Store operators are being placed in new AP/Ops positions and the current APM's can apply for remaining positions.

The retailer said it would close 11 Macy's stores as part of the August 2016 plan to shutter 100 doors. With these closures, the retailer will have closed 81 of the 100 stores. Since 2015 Macy's has eliminated 124 doors.

Macy's is also planning to cut costs through a new plan that will see staffing adjustments across the store's organization, with locations losing headcount and others gaining. The effort will also lead to a streamlining of non-store functions as well as one-time charge of about $160 million in the fourth quarter. wwd.com

#2 - Oct. 15, 2018
Full list of 142 Sears and Kmart stores closing

#3 - Nov. 6, 2018
Security Magazine Ranks the Top Retail Security Programs

#4 - Jan. 18, 2018
Staples Cuts Up to 600 Corporate Jobs - Including Top LP Positions
Eliminating VP and Director-Level Positions

#5 - May 21, 2018
Sears is closing 40 stores in 24 states

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality




The Loss Prevention Foundation (LPF) Announces Nedap as Newest Doctorate Level Partner

Nedap Supports the LPF by sharing RFID expertise

Matthews, NC, December 17, 2018 - The Loss Prevention Foundation (LPF) announced that Nedap has increased its level of partnership from Diploma to Doctorate. Nedap, the global leader in RFID retail solutions will share their expertise by contributing to the new RFID content for the LPC and LPQ certification courses. As a Doctorate Level Partner, Nedap will also be able to award numerous certification course scholarships for retailers, universities, and internal associates.

"We are ecstatic to announce our enhanced Doctorate Level Partnership with Nedap," said Terry Sullivan, LPC, President of The Loss Prevention Foundation. "By partnering with the LPF, and their willingness to share their expertise and contribute to the RFID coursework within the LPC and LPQ courses, they continue to demonstrate their commitment to the loss prevention and asset protection industry. Our partners are vital to the continuation of our mission to advance the retail LP/AP profession by providing relevant, convenient and challenging educational resources. Through their expertise, our partners continue to advance our content to provide all LP/AP professionals advanced educational resources to excel in this ever-changing industry."

"Nedap is proud to support the Loss Prevention Foundation through providing the most current and relevant education and expertise in RFID technology for LP/AP professionals," said Patrick O'Leary, Vice President & General Manager, Americas Retail at Nedap. "As the global leader, we continue to constantly innovate and refine our solutions to enable our customers to solve their shrinkage challenges. Our partnership with the LPF helps us participate and learn from the industry to facilitate that mission."

About The Loss Prevention Foundation:
The Loss Prevention Foundation (LPF) is a not-for-profit 501c(6) organization founded in 2006, by industry leading professionals to serve the loss prevention /asset protection industry. An international leader in educating and certifying loss prevention and asset protection professionals, LPF is responsible for administering the industry's only internationally sanctioned LP credentials: LPQualified (LPQ) and LPCertified (LPC). With 24/7 online educational resources and a professional membership program, the LPF is able to educate the industry like no other organization of its kind, in the world. LPF is also focused on driving more talent to the industry from colleges, universities, military and law enforcement through its Academic Retail Partnership Program and its Hire A Vet Program. For more information, visit www.losspreventionfoundation.org.

About Nedap
Since the company's founding in 1929, Nederlandsche Apparatenfabriek 'Nedap' N.V. has been manufacturing smart technical applications for the challenges of today and tomorrow, and selling them all over the world. Headquartered in Groenlo in the Netherlands, Nedap boasts a workforce of approx. 680 employees and operates on a global scale, while the company has been listed on Euronext Amsterdam since 1947.

Nedap helps retailers permanently prevent losses, optimize stock levels and simplify the multi-store retail management. For more information, visit www.nedap-retail.com


EMVCo Updates Protocol To Prevent CNP Fraud
EMVCo, the global technical body that facilitates the worldwide interoperability and acceptance of secure payment transactions, announced late last week that it published the EMV 3-D Secure Protocol and Core Functions Specification v2.2.0.

In a press release, EMVCo said the specification has been updated to include enhancements that will better promote and optimized the consumer experience and at the same time support new authentication abilities when making purchases online. EMVCo said EMV 3DS is a messaging protocol that enables frictionless consumer authentication and lets consumers authenticate themselves when making card not present eCommerce purchases. According to EMVCo, the additional security level helps stop unauthorized card not present transactions and provides more protection for the merchants from fraud.  pymnts.com

Can advancing cybersecurity techniques keep pace with new attack vectors in '19?
A look back through a volatile 2018 has seen the cyber security landscape move towards an even more complex picture. This has been driven by the increased volume and diversity of threats and breaches, tools and network evolution. Security professionals have faced significant challenges in attack detection and mitigation, operating to the necessary policy and legal guidelines and growing teams with suitably-skilled personnel. None of these advances show any signs of slowing in 2019.

However, home-field advantage is emerging with advanced defense strategies, tools and techniques becoming more readily available. Security-led intelligence and networking standards can now form the backbone of solid defensive operations. Attack-to-decision timeframes are being reduced enough to stop attacks in their tracks and in many cases a pre-emptive defence strategy can be issued.

This fundamental change in approach is a positive step forward for defender, but what does the future hold for the industry? These are our predictions for the cyber security landscape in 2019.

Operational Technology (OT) and IT convergence
2019 will likely see OT and IT convergence in the wild. For attackers, OT is such an attractive target because it encapsulates hardware and software that monitors and manages physical equipment and processes and, if compromised, it could have serious consequences.

AI vs AI, ML vs ML
Artificial Intelligence (AI) and Machine Learning (ML) will continue to become more mainstream, especially when talking about 'Big Data', analytics and Infosec. Because of this, professionals are beginning to build them into cyber security plans and strategic decision-making. However, as defenders capitalise on these technical advances, so do attackers who are just as likely to adopt the use of AI and ML tools to make their illegal endeavours 'do more with less'; automated botnets can do in seconds what would normally take days such as exploiting known vulnerabilities and scanning the network, creating a roadmap for human attackers.

Advanced defense techniques
Mesh networks and the movement to edge services mean holistic defences are needed to cover both bulk and single threats throughout physical/routing/application layers. Automated defence response will need to be in place to keep up with the latest, brutal attacks that are yet to come. Terabytes-per-second (Tbps) attacks will be the norm for 2019, so defenders need to be ready for these self-deciding, ultra-high-volume attacks.

IoT botnets/swarms
In 2019, it is predicted there will be approximately 26.66 billion IoT devices in total that are connected to the internet. Often seen as the 'weakest link', they generally don't have the processing power or memory to include security on-board. As a result, this means the majority of IoT devices cannot be patched or updated. This leaves lackadaisical vulnerabilities such as weak authentication, insecure firmware/software, poorly designed connectivity, authorisation protocols and limited configuration.

Unauthorised cryptomining/ cryptojacking
Unauthorised cryptomining or cryptojacking may not have yet yielded significant financial gains. However, they however still accumulate cash reward for anyone willing to put the effort in - especially when targeting carrier-scale infrastructure. helpnetsecurity.com

Email saying "Home Depot ORC Ring" - Phishing Attack on The Daily
Opened and redirected to Adobe update and asked to click. Looked at address and it was from .ru - Russia. Seconds later FBI notice pops up - we opened task manager and double deleted. Only sharing it to point out how they're using social engineering and sites we'd open to hack even a small publishing house with absolutely nothing to gain. Gus Downing

UK Retailer: Reiss ready to roll out RFID in 2019
Reiss is the latest UK retailer embarking on an RFID project - and it is one that is set to open up multiple opportunities for business improvement, according to CIO Ian James.

The likes of Inditex, River Island and Superdry have already started their own RFID journeys, and now the premium fashion player Reiss is looking to enhance stock accuracy, open up store stock for online fulfilment, and drive customer satisfaction by using the technology.

Back in 2017 a two-store RFID pilot was launched. "We started looking at the in-store manual processes which our stores have to perform to do their daily or weekly stock count, or to process in-store transfers, and warehouse returns - it was also around gaining visibility for our omnichannel journey," James says.

Using RFID is an alternative to deploying basic in-store barcode scanners, and the key driver is to provide the business with as near to real-time stock positioning as possible. This is expected to enable the business to serve customers with confidence and flexibility wherever they choose to buy from the retailer, in the future.

"Ultimately, we hope this will allow us to search for the stock, find the stock, and if there's one item just down the road we can get it packed up ready for customer collection," he explains.

The project is currently paused for peak trading, with a total of seven stores in the 62-strong portfolio RFID-ed, but Reiss will be "hitting it hard again" from mid-February.

"Predominantly, it's a stock accuracy, efficiency, stock reconciliation and visibility play for our omnichannel portfolio. That's what we are trying to achieve." essentialretail.com

Sextortion group behind last week's bomb threat spam campaign


LPRC: Combatting Porch Piracy
Every single day customers report they never receive an online order. According to the 2017 Shorr Report, over 30% of online customers have reported their online purchase missing/stolen from their front porch. With an estimated 25.9 million American having experienced package theft, a special team of behavioral research scientists from the University of Florida, and the industry group Loss Prevention Research Council, are systematically working to reduce delivered item theft using simulated and actual porch areas, reported crime event data sets, and an array of integrated technologies and tactics.

The UF & LPRC science team applies and adjusts situational crime prevention tactics that affect would-be offenders. Effective countermeasures must be ingrained into the minds of potential thieves to convince them "not here, not now." Situational tactics are designed to affect an offender's ease of theft action (disruption), increase their perceived fear of detection and sanction (deterrence), and reduce realistic rewards of theft (benefit denial). Another key point of the ongoing R&D is offenders could be delivery personnel, dishonest customers trying to scam the retailer, or of course third-party thieves searching for, or just seizing, a theft opportunity. Read more here lpresearch.org

Ecommerce Tips: How To Handle Post-Holiday Returns
Post-holiday returns are a reality for merchants of all shapes and sizes. Last year, UPS projected a whopping 1.4 million returns on what it dubbed "National Returns Day," or January 3, 2018. That number represented roughly $90 billion in unwanted gifts, totaling to nearly a quarter of the year's returns.

Here are some tips for merchants to get a handle on post-holiday ecommerce returns to keep customers happy and chargebacks at bay.

Clear Crisp Return Policy
According to Shopify research, 67% of consumers will check a merchant's return policy before buying and more than half are not satisfied with return policies or how returns need to be made. Offering a friction-free return policy can actually entice shoppers to buy from you.

Automate, Automate, Automate
By breaking down the entire return chain into smaller chunks, you can find ways to automate each of the steps, saving time and money. For example, figure out how to automate things like labels, tracking, and refunds.

Flexibility is Key
Consumers want options and convenience. By offering both, you can reduce costs associated with returns and keep customers happy, even if they didn't particularly enjoy an item from your store. business2community.com

Online holiday spending so far tops $80B

California sets its online sales tax enforcement date

Amazon extends free holiday shipping-for all customers



Pittsburgh DOJ: Credit Card Fraudster Gets 10 Yrs Prison For ID Theft & Gun Laws
Hitting Stores in Pennsylvania, Ohio and California
A former resident of Turtle Creek, Pennsylvania, has been sentenced in federal court to nine years and eight months in prison and three years of supervised release on her conviction of federal firearms laws, conspiracy to commit identity theft offenses, unauthorized use of counterfeit driver's licenses and credit cards, wire fraud, aggravated identity theft, and accessing protected computers without permission,

 Quinyahta Rochelle, 32, was engaged in a complex multi-state identity theft scheme. Ultimately, the investigation revealed that Rochelle obtained various forms of PI, and other information through a variety of means, including through purchasing the material on the internet. Rochelle and her conspirators would then use that information to manufacture counterfeit credit cards and driver's licenses, which they then used to make purchases and apply for credit both on-line and in person. justice.gov

Knox County, TN: Over $120K in stolen property recovered so far by KCSO's holiday task force
The Organized Retail Crime Holiday Task Force has been hard at work keeping you safe while out shopping this holiday season. The Knox County Sheriff's Office said as of Dec. 15, 237 adults have been arrested, and 20 juveniles have been arrested. So far, $120,192.20 in stolen property has been recovered. The sheriff "urges shoppers and retailers alike to stay vigilant." wvlt.tv

Knox County, TN: KCSD ORC Holiday Task force arrest 2 in $35,000 Baby Formula Theft/ Scam
On Wednesday, December 12, 2018, Officers with the Knox County Organized Retail Crime Holiday Task Force arrested 28 year old Jinbin Weng and 33 year old Ouyang Xushou, both of Philadelphia, Pa. Officers were alerted by a local retailer that the pair were had passed counterfeit coupons to purchase baby formula. After making contact with the individuals, It was determined the pair had made the coupons in order to defraud retailers and purchase the formula at a discounted price. Officers seized $4,500 in baby formula from their rental van, $13,500 in counterfeit baby formula coupons, and in excess of $17,000 in U.S. currency and gift cards. Evidence suggests the pair made stops in multiple states over the previous days before being captured. facebook.com

Saginaw, MI: 30 arrested in Saginaw Township Police 'Shoplifter Blitz'
A "Shoplifter Blitz" was coordinated by the Saginaw Township Police Department Crime Prevention Unit to identify and apprehend people committing retail related crimes at local stores in Saginaw and Kochville Townships. During the two-day operation, 30 subjects were arrested and charged for retail related crimes. More than $4,500 in stolen merchandise was recovered during those arrests. upnorthlive.com

ORC Gang of Five Women Busted Hitting Two Belk Stores
in Raleigh and Roanoke Rapids, N.C.

Three women and a girl from Whitakers and a woman from Rocky Mount face charges of running a shoplifting operation that netted more than $1,900 in merchandise from Belk stores in Raleigh and Roanoke Rapids, North Carolina, last week. The five were all arrested Saturday at the Triangle Town Center, and all were charged with organized retail theft of more than $1,500, which is a felony. newsobserver.com

Fremont, CA: ORC Gang of Five Women Busted Hitting Multiple Marshalls
for $35,000

A major shoplifting bust -- an alleged crew of female thieves were caught in the act Wednesday at the Marshalls department store in Fremont. The store's loss prevention officers tell police that the women are responsible for approximately $35,000 in thefts from various Marshalls stores during the past month. Fremont police say the five women may also be connected to a similar theft at a Marshalls department store in San Leandro. Found 292 articles stolen worth $4,600 in the suspects vehicles. They were all from Northern California area. The five suspects range in age from 33 to 43-years-old and are residents of San Francisco, Oakland and Fresno. kron4.com

Los Angeles, CA: 10 Suspects, 3 Vehicles Sought in Smash-and-Grab Burglary at Beverly Grove Boutique
The break in occurred about 3:11 a.m. at the Amuze store in the 100 block of South Robertson Boulevard. Video from the scene showed glass shards from a broken door or window strewn across the sidewalk in front of the store. The store sells purses and shoes, many of which were thrown about and left on the ground inside the shop. Investigators believe 10 people using sledgehammers broke in and got away with an unknown amount of merchandise, Los Angeles Police Department Officer Drake Madison said. ktla.com

Boardman, OH: Suspect surrenders in $2,250 Home Depot multiple thefts
A man surrendered to police Thursday on 18 charges of theft from Home Depot, according to reports. An employee told police Steven Woolley, 52, has been stealing merchandise from the store since June 10. The total value of the stolen merchandise was $2,250.60. Based on an agreement with Woolley's attorney, he was released on summons pending his Tuesday appearance in court. vindy.com

Houston, TX: More than $1,100 worth of meat stolen from Kroger store; suspect arrested
A sergeant found $1,188 worth of beef, pork and shrimp, among other items, in a vehicle pulled over by authorities Sunday. The food is believed to have been stolen from a Kroger store. A roast was found in the glove box and a T-bone steak under the driver's seat, investigators said. The rest of the meat was in two containers, one in the back seat and one in the trunk. click2houston.com

Orlando, FL: Deputy dragged by car during $1,600 shoplifting/ robbery arrest
The Orange County Sheriff's Office says a deputy was dragged by a car that was trying to get away from a robbery. It happened at a Tommy Hilfiger store on State Road 535 on Sunday. The sheriff's office says a deputy arrived at the store to work off duty when a suspect ran out of the store with about $1,600 worth of merchandise. fox35orlando.com

Gainesville, FL: Woman busted with 'booster bag' and $650 of fragrances
from Hollister and Sephora at The Oaks Mall

Tajmar Williams, 32, was charged with grand theft, use of an anti-shoplifting device and resisting an officer without violence. Williams allegedly stole 10 bottles of Jake cologne from Hollister and a bottle of Bleu de Chanel from Sephora. Police were alerted by a Hollister employee who spotted Williams and another woman put the cologne in a suspected "booster bag". The Hollister cologne, valued at $550, was found in a bag along with a bottle of Bleu de Chanel valued at $95. gainesville.com

Singapore: Vietnamese shoplifting syndicate jailed for theft of items worth almost $45,000
She is pregnant and the ringleader of a shoplifting syndicate which stole more than 1,400 items worth nearly $45,000 in total from stores in Singapore, in what is believed to be one of the biggest hauls ever by such a gang. The Vietnamese woman and three of her compatriots were jailed on Monday after they each pleaded guilty to two counts of being in possession of fraudulently obtained items and one theft charge. straitstimes.com

Sydney, Australia: 100+ Shoplifters arrested in Christmas blitz
Operations "Lightfingers'

Over 100 shoplifters have been caught red-handed stealing more than $17,000 worth of items in a massive pre-Christmas blitz across Sydney. The tree-day operation, code-named Lightfingers, was launched on Wedensday and wrapped up on Friday. Officers were out in force, targeting shoplifting in a number of major retail outlets across the Sydney CBD, Broadway, Redfern and Bondi Junction. mygc.com.au

Wrentham, MA: 3 Arrested following Shoplifting at Wrentham Outlets; smashed into utility pole

Chester County, PA: Vision Care store reports $1,000 designer sunglass theft

New Lenox, IL: Xbox thief busted at Target; multiple thefts totaling nearly $500

Jupiter, FL: 4 Arrested in $300 Organized Retail Theft at Walmart

Avondale, AZ: Shoplifters caught on camera at Valley Lego store

Update: Franklin, TN: Police identify final two suspected of ramming police car after $4,500 felony theft

Alcoa, TN: Police officers on lookout for crime during holiday retail theft operation

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Shootings & Deaths

Columbus, OH.: Online Seller/Robber Shot Killed By SWAT Officer in Sting Operation
Robber's 16 yr. old Girlfriend Accomplice Charged With Murder

Masonique Sanders was arrested on December 13th, nearly a week after the deadly shooting, and charged with aggravated robbery and murder. Investigators say Saunders and Tate, 16, tried to rob an undercover officer on December 7th. The SWAT officer was acting as a decoy during a sting operation focusing on reported armed robberies of people trying to buy items online. Officers say when Tate showed to an arranged meeting, he pointed a gun at the officer and then was shot and killed. abc6onyourside.com

College Station, TX: Valero C-Store Clerk shot and killed in Armed Robbery
A College Station convenience store clerk died late Sunday after being shot multiple times during a robbery attempt. Officials said a witness told officers a man entered the store and demanded money. When the clerk was unable to provide money, the suspect shot the clerk more than once. theeagle.com

Oklahoma City, OK: Man threatening people with a knife at C-Store shot and killed
Police say the suspect started to approach the officers and that's when a taser and bean bag gun were used. However, officials said the suspect continued to approach officers and would not follow commands. One officer eventually fired his weapon. kfor.com

Mesa, AZ: C-Store Robbery gone bad;
Man dies in shooting, 2nd victim in serious condition

Police spokesman Esteban Flores says the shooting happened just before midnight Saturday at Z's Convenience. The man who died is in his 50s. A second shooting victim was in serious condition at a local hospital. Flores said Sunday that police are still investigating but believe the shooting could have been the result of a robbery gone bad. washingtontimes.com

Lebanon, TN: 19-year-old shot and killed outside Tobacco Store
Police said the victim, identified as Cameron Griffith, was taken to a local hospital by a friend after he was shot at the Discount Tobacco Shop on North Cumberland Street. The friend told police he drove the 19-year-old to the discount shop and that multiple unknown subjects confronted Griffith. A motive for the shooting has not been released and no arrests have been made. wkrn.com

Jackson, MS: Young woman shot and killed at Gas Station pump
The Jackson Police Department is investigating a fatal shooting that happened at a Jackson gas station early Sunday morning. Shortly after 5:00 a.m., police responded to reports of a shooting at the Fuel Junction on Woodrow Wilson Avenue. wlbt.com

Concord, CA: Non Injury Shooting reported at Sunvalley Mall; customer mishandled weapon
Police are asking for the public's help to identify a suspect in a non-injury shooting Sunday at Sunvalley mall. At 4:07 p.m., officers responded to a report of a shooting at the mall, and learned from witnesses that a man had accidentally dropped a firearm near the Cinnabon restaurant, then picked up the gun and fired it one time. No one was injured. eastbaytimes.com

Richmond, VA: Man shot in his hand at strip center off Forest Hill Avenue

Robberies, Incidents & Thefts

Taylor, MI: Police investigated Jewelry Smash-and-Grab at Southland Center originally thought to be shooting

Greeley, C: Ace Hardware employee arrested for $250,000 Embezzlement

Allentown, PA: Target employee steals $545 from store to help 'strangers' in need

Seminole County, FL: UPS Seasonal delivery driver, 2 others accused in package-stealing scheme

Polk County, OR: The Polk County Sheriff's Office ask for public's help identifying burglary suspects

Chicago, IL: Man who lied about Mag Mile robbery/ stabbing actually cut himself; charged with retail theft from CVS and false reporting

Charlotte, NC: Dozens of crimes reported at popular Charlotte Shopping Centers this month

Chicago, IL: Pickpocket alert: Last month was the worst November for thefts on the CTA in 15 years

Fire & Arson

Aventura, FL: 6 injured after fire alarm scare at Aventura Mall

Sunrise, FL: Fire alarm causes panic among shoppers at Sawgrass Mills Mall


Queens, NY: Man Sentenced to More Than 30 Years for Murdering Long Island C-Store Employee During Robbery


AT&T - Germantown, WI - Armed Robbery
AutoZone - Ventura, CA - Armed Robbery
Bakery - Indianapolis, IN - Armed Robbery
Boost Mobile - New Orleans, LA - Armed Robbery
Boutique - Los Angeles, CA - Burglary
C-Store - Indianapolis, IN - Armed Robbery
C-Store - Wichita, KS - Armed Robbery
C- Store - Wichita, KS - Armed Robbery
C-Store - Exeter, CA - Armed Robbery
C-Store - College Station, TX - Armed Robbery/ Shooting, Clerk killed
C-Store - Mesa, AZ - Armed Robbery/Shooting - victim died
C-Store - Harlingen, TX - Armed Robbery
C- Store - Oklahoma City, OK - Armed Robbery/Shooting - suspect killed
C-Store - Lake Stevens, WA - Burglary
C-Store - Turlock, CA - Burglary
Clothing - Orlando, FL - Robbery
Clothing - Washington, MO - Armed Robbery
Dairy Queen - Boardman, OH - Armed Robbery
Dollar General - Savannah, GA - Armed Robbery
Dollar General - Normal, IL - Armed Robbery
Dollar General - Greene County, NC - Armed Robbery
Dollar General - Alton, IL - Armed Robbery
Family Dollar - Penn Hills, PA - Armed Robbery
Family Dollar - New Orleans, LA - Armed Robbery
GameStop - Emeryville, CA - Armed Robbery
Gas Station - Grand Chute, WI - Armed Robbery
Gun Store - Sacramento County, CA - Burglary
Jewelry - South Pasadena, CA - Armed Robbery
Jewelry - Taylor, MI - Armed Robbery
Jewelry - Grandville, MI - Armed Robbery
Metro PCS - Topeka, KS - Armed Robbery
Pawn Shop - Snohomish County, WA - Armed Robbery
Pawn Shop - Houston, TX - Armed Robbery
Restaurant - Lexington, KY - Armed Robbery
Restaurant - Carson City, NV - Burglary
Tobacco - Greer, SC - Burglary
7-Eleven - Arlington, WA - Armed Robbery


Daily Totals:
31 robberies
6 burglaries
3 shootings
3 killings




None to report.

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The "rumor mill" is a very treacherous and unforgiving world of fact and fiction. That at times is filled with innuendos, accusations, untruths, and what ever gets added to the information being talked about regarding companies and people. Participating in it is human nature and we all know third party information leaves a lot to be desired. So the rule of thumb should be to be cautious about believing, try not to form an opinion until you've heard both sides, understand the agendas that every one has, and most importantly be careful about what you say.

Just a Thought,
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