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ISC West
April 10-13

IROCC 5th ORC Symposium
April 13

IOBSE Spring Conference
Registration Open!
April 24-26

Miami-Dade Police Departments Global Cargo Theft Symposium
May 1-4

RLPSA Connect
May 3

CNP Expo
May 15-16

Q2 RAM LP Committee Meeting
June 13

Midwest Cargo Security Council One-Day Cargo Security Summit
June 20

RLPSA Annual Conference
Aug. 5-8

New England LP Expo
Sept. 13

Q3 RAM LP Committee Meeting
Sept. 14 -
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CORCA Conference
Oct. 3-4

Q4 RAM LP Committee Meeting
Nov. 7th
BJ's Wholesale Inc Corp. Office - Westboro, MA

See More Events




Digital Loss Prevention
Bob Oberosler

Quick Take #15

Domino's - Building a Worldwide LP Program
Van Carney

Quick Take #14

View all published episodes here





'17 National Retail Security Survey

2016 NRSS Survey

2015 NRSS Survey


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2018 GLPS - Group LP Selfies
Your Team - Your Pride - Our Industry
Building Industry Pride - One Team Selfie at a Time

Marshalls Region 32 -
West Coast Loss Prevention Team

Front Row, Left to Right: Chris Barkis - RLPM, Madai Lopez - DLPM, Liz Medina - DLPM, Curt Steele - DLPM, Justin Hallstrom - DLPM

Back Row, Left to Right: Peter Parga - DLPM, Heidi Lopez - DLPM, Jim Barstad - DLPM, David Barragan - DLPM, Damon Paden - DLPM, Jeff Ricketts - DLPM

Submit Your Group LP Selfie Today!


Help Document the Industry for a
Chance to Win a $500 Gift Card or NRF PROTECT Pass

Participate in the 2018 National Retail Security Survey

Deadline to respond is Saturday, April 7th

Join your retail loss prevention and asset protection colleagues participating in the National Retail Security Survey (NRSS). 

Your participation is important: Without you, we're missing an important piece of the retail industry. NRSS has been an invaluable benchmarking tool to the retail community and law enforcement partners for many years. Your answers will be completely anonymous and analyzed in combination with other responses - your participation ensures benchmarks are representative of the retail industry. It's easy: The survey should take only 20 minutes to complete.

In addition to receiving invaluable benchmarking data specific to the retail industry, if you complete the survey by March 28th, you'll be entered into a drawing to win a $500 gift card or a free full-conference pass to NRF PROTECT.

Take the NRSS here!

A True LP Leader & Educator Retires
Congratulations to Mark Neapolitan, Sr Dir LP - International, Signet Jewelers

With over 44 years of experience - 10 in Law Enforcement and 34 in Retail Loss Prevention - industry veteran Mark Neapolitan will be retiring this Friday. And we at the D&D Daily just wanted to take a moment to acknowledge his decades of commitment to the industry and efforts in keeping the LP community informed and educated - whether as an Executive Board Member for CLEAR (The Coalition for Law Enforcement and Retail) or his longtime efforts in disseminating jewelry store theft information quickly and efficiently to the law enforcement and retail community, which has helped solve countless cases and assisted in our own reporting of Retail Crime and ORC here on the Daily. 

In case you missed it, read our recent "Spotlight on Leadership" article on Mark last month here.

On behalf of all of our readers and our team here at the Daily, thank you, Mark, for all that you do and for making sure the entire industry is kept informed. It's been our pleasure and honor to work with you and we thank you. Good luck in your retirement!

Northern Tool + Equipment Rolls Out Intellicheck's Retail ID Mobile
Intellicheck (NYSE AMERICAN: IDN), an industry leader in identification authentication solutions, today announced that Northern Tool + Equipment is now using Retail ID Mobile at 43 stores in Texas, Florida and Georgia. The nationally recognized provider of tools, construction and industrial equipment is using Retail ID Mobile on handheld Android devices for large in-store purchases and credit card applications assuring cutting-edge fraud prevention protection to proactively continue its sustained commitment to customer service. Retail ID Mobile provides real-time customer identification authentication to prevent fraud, while providing a seamless customer experience. Read more in today's Vendor Spotlight below.

Johnson Controls enhances centralized security control while delivering service oriented capabilities with Software House C●CURE 9000 v2.70
Johnson Controls introduces C●CURE 9000 v2.70 from Software House, one of the industry's most powerful security management systems providing 24x7 mission critical security and safety protection for people, buildings and assets. This new version provides up-to-date capabilities and technologies that enable security departments to meet the changing requirements of corporate facility protection. C●CURE 9000 v2.70 provides security staff with a consistent, standardized approach to meet critical access control and visitor management needs for enterprises adopting agile workplace strategies. tycosecurityproducts.com

#MeToo Called for an Overhaul. Are Workplaces Really Changing?
Women have spoken. Men have fallen. Corporations are nervous. But are American workplaces making real progress in curbing sexual harassment?

Five months after allegations against Harvey Weinstein led to the mass baring of past secrets, the focus is turning to the future. Government is stepping up efforts: In Washington, the House of Representatives is preparing to train every worker, down to the most junior intern, and state legislators across the country are proposing ambitious new laws. Corporate boards and investors from Wall Street to Silicon Valley are going on the offensive, probing for problems to avoid being surprised. Entrepreneurs are developing apps and programs to help victims discover if their harassers have targeted others. Women in entertainment, advertising and other industries are demanding fundamental shifts, including more females in leadership roles.

The #MeToo moment has shifted social attitudes, inspired widespread calls for change and resulted in unprecedented accountability. But the revelations about the pervasiveness of harassment - and of the legal and institutional failures to address it - illuminate how tough it will be to extinguish. shrm.org

Putin Says Deadly Mall Fire Due To 'Criminal Negligence'
Thousands in Russian city rally after shopping mall fire
Guard Turned Off Alarm - Fire Exits Blocked

Thousands of angry residents are rallying in the Russian city of Kemerovo to demand a full probe following a fire in a shopping mall that killed at least 64 people, many of them children.

NPR's Lucian Kim reports from Moscow that many of the city's residents believe that the authorities are lying about the death toll - that it is actually much higher than reported.

The blaze engulfed the Winter Cherry mall in Kemerovo on Sunday, the first weekend of the school recess, trapping dozens of parents and children. Eyewitnesses reported that fire alarms were silent and many doors were locked.

Some were quick to blame lax regulations on Russia's fire safety inspection authorities, who have been accused of taking bribes to turn a blind eye to breaches.

Investigators said fire exits were blocked and the fire alarm system was switched off by a security guard shortly after the fire broke out.

Four people were arrested and questioned by police on Monday, including the head of the company responsible for servicing the fire alarm system and the technical director of the company that owned the shopping centre.

Russian President Vladimir Putin, who made a surprise visit to the city, blamed the deaths on Sunday on "criminal negligence, sloppiness."

The Times writes that Russian media outlets were considering three theories as to how the fire started - an electrical short-circuit, arson by teenagers or "an accident involving candles lit during a children's birthday party." usatoday.com telegraph.co.uk npr.org

4 Trends Driving Security Operations Centers
How the SOC Creates Customer Confidence
The Security Operations Center Gains Prominence

A key factor in establishing trust is the presence of a Security Operations Center (SOC). This is true whether the SOC functions internally or is provided by a third party, such as a managed security service provider (MSSP). 

This team monitors, detects, investigates and responds to cyber threats around the clock. The SOC is charged with monitoring and protecting many assets, such as intellectual property, personnel data, business systems and brand integrity. This includes the connected controls found in networked industrial equipment. The SOC assumes overall responsibility for monitoring, assessing and defending against cyberattacks.

SOCs have grown in importance due to four primary trending needs:

Departmental collaboration: It's more important than ever that organizations maintain an environment where skilled people with the right tools can react quickly and collaborate to remediate system-wide as well as local problems.

Cross-functional collaboration: People and cybersecurity tools must work together with other critical IT functions and business operations. These departments align with business objectives and compliance needs for a high-performing operation that is efficient and effective.

Company-wide coordination and communication: As a security event takes place, it's essential that there's a centralized team to communicate with the rest of the organization and ensure efficient resolution. In turn, it's also important that the organization knows who to turn to in the event of an incident.

A holistic view: A view of all digital assets and processes that is centralized and real-time makes it possible to detect and fix problems whenever and wherever they occur. Centralization is critical for IoT systems. The sheer number of devices and the likelihood that they are widely dispersed make local monitoring impractical and inconsistent.

As security operations have changed, the associated job roles and responsibilities have evolved as well. Having the right team with the right skills in place is essential to optimizing an organization's front-line defense. securitymagazine.com

Inside the 2003 Kidnapping of Sears CEO Eddie Lampert
At 7:30 P.M., on January 10, 2003, the Friday before the week during which the finishing touches were to be put on the Kmart reorganization, Lampert went to get his car in the garage of his Greenwich office building. Suddenly he was shoved into the backseat of a rented black Ford Expedition sport-utility vehicle and driven, blindfolded and handcuffed, to a Days Inn, 55 miles away in Hamden, Connecticut. Four young men held him hostage for the next 28 hours in a $49-a-night room. They told him that unnamed AutoZone officials had offered to pay them $3 million to murder him, and they taunted him with a shotgun. On Saturday morning, two of the kidnappers used Lampert's credit card to go on an $800 shopping spree for electronics equipment.

Lampert and two of the kidnappers, who had stayed behind at the Days Inn to guard him, settled on a $5 million payoff. On Sunday, at around two A.M., one of the kidnappers drove him back to Greenwich and let him out on a highway off-ramp to get the money, according to published reports. Why they would have made such a stupid move has not been answered until now. Tracing the stolen-credit-card transactions (the kidnappers had also purchased a pizza with one), police arrested four local men soon thereafter: Renaldo Rose, a 24-year-old ex-Marine; Shemone Gordon, 23; Devon Harris, 19; and Lorenzo Jones, 17.

In the years since, Lampert has not talked publicly about the kidnapping, nor have the more puzzling aspects of the case been cleared up. When I asked him about it, he frowned. "You're not going there, are you?" he says. "I don't really want to talk a lot about it for a lot of reasons, but I know it's not an unimportant event." All he'll say is that the experience was "not good" and "they could have made a different decision-let's put it that way." Did it change your life? I asked him. "Yeah, yeah," he says. "I'm just not comfortable talking about it."

Renaldo Rose, the ringleader who was sentenced to 15 years in prison but released early in July 2016, dismisses the idea of the AutoZone executives offering $3 million for Lampert's murder as the fabrication of one of his cohorts. But he recalls an intriguing exchange that he says took place between Gordon and Lampert:

"I heard Eddie. I heard some of the discussions, because there was even a discussion when it came to him buying Kmart. He was asking questions such as 'When I get out of here, do you think I should do it?' . . . He said he felt that Kmart was tied up with something with the Mob or Mafia. They used it as a piggy bank. That was the first time I'd ever heard. I'm like, 'S***. The Mafia is still around?' But he was really hesitant about doing it." (Through his spokesperson, Lampert denies he made such comments.) vanityfair.com

Workplace Violence - Were there signs?
Two dead in murder-suicide at Jo-Ann Fabrics and Crafts

A man shot and killed a woman at a west side fabric store Monday afternoon before turning a handgun on himself, police said. Lansing Township Police Chief Adam Kline said a man came to the Jo-Ann Fabrics and Crafts store about 4:20 p.m. to speak with a female employee with whom he had a prior relationship. Kline said a heated argument developed, and the man pulled out a handgun and shot the woman several times. He then shot himself in the head. Both died at the scene. Kline said the woman was 26 and the man was 30. lansingstatejournal.com

Chico, CA: Retail Watch program works to reduce shoplifting
Many local retail businesses, from clothing stores, big-box outlets, supermarkets to downtown shops - are reporting huge losses. Some outlets are seeing upwards of $250,000 a year worth of products walk out the door.

In an effort to combat criminal activity, the Chico Police Department, the Downtown Chico Business Association and the Chamber of Commerce have partnered to form a "Retail Watch" program - designed to educate local retailers on how to protect themselves, with advice and direction directly from Chico Police Department's Chief O'Brien. actionnewsnow.com

Tenn. - Taking a closer look at organized retail theft to fund addiction
Bane says TN Senate Bill 1717 will focus on ways to locate and identify and punish individuals responsible for organizing, supervising, financing, or managing activities of one or more people guilty of organized retail crime.

Bane says the need for the bill stemmed from a growing number of substance abusers who are stealing merchandise from local businesses only to return the merchandise afterwards for gift card credit. The gift cards are then sold to other businesses or individuals for cash, which is used by the substance abuser to purchase illegal opiates.

According to Bane, organized retail crime in Tennessee is causing a loss in sales tax estimated at roughly $14 million. stategazette.com

In-N-Out Burger Files Restraining Order Against Prankster Claiming To Be CEO
In-N-Out Burger wants a restraining order against an online prankster who walked into two of its restaurants in the San Fernando Valley posing as the company's CEO, loudly argued with employees and in one instance took a hamburger from a customer, threw it to the ground and stepped on it, claiming it was "garbage."

The Irvine-based chain's lawsuit seeking the order was filed Friday, March 23, in Los Angeles Superior Court against Cody Roeder, who posts videos on YouTube as Trollmunchies. Similar prank disruptions featuring Roeder have been recorded at Taco Bell and the Ralphs supermarket chain. ocregister.com

Blockbuster mall deal: Brookfield to take over GGP for $15.3B
Creating one of the world's largest retail real estate companies

Brookfield Property Partners LP has finally reached an agreement to buy the remaining shares of General Growth Properties that it doesn't already own for $9.25 billion in cash plus stock.

The acquisition will enhance Brookfield Property's negotiating power with retailers. GGP owns about 127 "A" level mall properties. With an ownership interest in approximately $90 billion in total assets and annual net operating income of more than $4 billion, the combined company will be one of the world's largest commercial real estate enterprises. chainstoreage.com

Why Walmart Is Testing Robots In Stores-and Here's What It Learned
Every day, one of Walmart's robots rolls down every aisle three times to check that over 150,000 products are where they should be on store shelves. The robot will keep a record whether there isn't enough toilet paper, or if an item doesn't have the right price tag. From there, a human store clerk will either re-stock the aisle or put the right price tag on the product, because the robots are not physically capable of doing so. fortune.com

Ollie's Director of Loss Prevention job posting taken down

Pet Supplies Plus to open 50 stores

California Employers Must Navigate Range of Background Check Laws

Winn-Dixie operator Southeastern Grocers files for bankruptcy

Walmart And Target Are Set To Be The Big Winners From Toys 'R' Us Closures


Vector Security's 10th Anniversary Scholarships
Time is Running Out! Apply for LPF Scholarships by March 31!

Each year, Vector Security grants a number of LPQ and LPC scholarships to the public. Worthy candidates for the scholarships have shown a dedication to a long-term career in North American retail loss prevention and a willingness to commit themselves to continuing their education.

The goal of the LPF Scholarship Program is to provide LPQ & LPC scholarships to well-deserving, loss prevention staff members and new entries to the retail LP industry. The scholarships fund the cost of course materials and exams related to obtaining certification from the LPF. Vector Security has awarded 209 scholarships totaling $213,220 since the program began.

If you're interested in applying for an LPF scholarship sponsored by Vector Security, don't wait much longer; the deadline is March 31, 2018!

In its 10th year, Vector Security's LPF scholarships cover the cost of course materials and exams related to obtaining certification from the LPF. Vector Security has awarded 209 scholarships totaling $213,220 since the program began.

As in recent years, Vector Security will award 10 LPQ, 10 LPC and 5 Canadian scholarships to well-qualified applicants currently in the LP profession or those interested in getting started.

For more information and to apply, visit the Vector Security website.

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality


Connecticut man pleads guilty to multi-million dollar
fencing operation on eBay


A North Haven man faces up to 15 years in prison after pleading guilty to federal charges related to his role in a large-scale fencing operation, according to authorities. Paul William Muzyka, 48, entered his plea in Hartford Superior Court on Friday, U.S. States Attorney for Connecticut John H. Durham announced in a press release.

According to court documents and statements made in court, Muzyka helped operate a licensed secondhand store, Ace Amusements, located at 42 Kimberly Avenue in New Haven.

"At Ace Amusements, Muzyka and others knowingly purchased stolen property from 'boosters,' who typically were shoplifters with opioid addictions," according to a press release from the U.S. States Attorney's Office. "The boosters stole the goods from retail stores such as Home Depot, Walmart, Target and Kohl's, and sold the goods at Ace Amusements for approximately one-third of their retail prices. Muzyka and others then resold the stolen goods at Ace Amusements, and also online at websites such as eBay. The loss attributed this scheme exceeds $5.9 million." Read more

For further information on PROACT, email inquiries to PROACT@eBay.com.




Northern Tool + Equipment Rolls Out
Intellicheck's Retail ID Mobile

MELVILLE, NEW YORK - March 27, 2018 - Intellicheck (NYSE AMERICAN: IDN), an industry leader in identification authentication solutions, today announced that Northern Tool + Equipment is now using Retail ID Mobile at 43 stores in Texas, Florida and Georgia. The nationally recognized provider of tools, construction and industrial equipment is using Retail ID Mobile on handheld Android devices for large in-store purchases and credit card applications assuring cutting-edge fraud prevention protection to proactively continue its sustained commitment to customer service. Retail ID Mobile provides real-time customer identification authentication to prevent fraud, while providing a seamless customer experience.

Northern Tool + Equipment Senior Vice President of Retail Stores Joe Apollini said this is the latest step in the company's "customer first" commitment. "Our company has been built on our commitment to providing customers with quality products and the best in customer service. We understand that rising incidents of fraud have consumers across the country apprehensive about security. We are taking a proactive step to assure our customers they can always shop with confidence and we, as a business, can protect our enterprise from the losses that come with fraudulent account openings and transactions," said Apollini.

Northern Tool + Equipment is known as the ultimate resource to help both professionals and do-it-yourselfers get big jobs done. The company offers in-store, catalogue and online sales channels for customers interested in purchasing more than 7,500 products ranging from power and hand tools to construction and industrial equipment. Family-owned for more than 35 years, Northern Tool + Equipment operates 102 retail stores in 20 states and ships to customers around the world. The company is based in Burnsville, Minnesota.

Intellicheck CEO Bryan Lewis commented, "We welcome Northern Tool + Equipment to our growing number of retail partners who recognize that incidents of fraud have become so frequent that protecting their customers and their business is crucial. Retail ID Mobile combines the benefits of powerful, state-of-the-art fraud protection with real-time results that offer an enhanced customer experience."

Read full press release here.


2017 Lessons Learned
The Facts Are That You Will Be Breached
Prevention Security & Smarter Detection & Rapid Response Models

"The smarter organizations have been moving away from a misplaced hope of complete breach prevention (that is impossible) to a combination of prevention security measures with smarter detection and rapid response."

"Equifax was one of the best examples that I can remember of how not to handle a major security breach" - No Response Plan

"From the initial failure to patch an ultra-critical website flaw to the bungled roll-out of the site to check if you were impacted by the breach, calling this breach a dumpster-fire is a disservice to dumpsters. Equifax needed a tested, rehearsed incident response plan. It's obvious they didn't have one."

"Another lesson is that more intelligence is needed to pick your battle -- which vulnerability absolutely must be fixed NOW and which ones can be left for later," Chuvakin said. "This will make the attacker work harder, hence increasing the chance of detection."

Uber's third-party cloud based service breach - Coming in the back door

"Uber's disregard for the well-being of their customers seems to be superseded only by their disregard for the well-being of their drivers," Austin said. "The next time a company has a security breach and covers it up, I'm calling it Ubergate."

The company allegedly paid hackers to delete the data and keep the breach quiet.

"Believe it or not, Uber may be in more legal trouble than Equifax," Austin said. "If Uber is found guilty of knowingly violating the breach notification laws in 48 out of 50 states, we could be looking at an Al Capone situation here. He was only convicted on tax evasion, but they still put him away for life."

Verizon security lapse exposes customer info - Finding the weak leak

In July, Verizon confirmed that 6 million customers had their personal data exposed because of a misconfigured Amazon Web Services Simple Storage Service bucket leak.

"First, we learned as consumers that we can't trust the custodians of our personal data (like name, passwords, email addresses) to protect and secure it properly."
"Second, we learned that very advanced threat actors are conducting crimes against companies like Verizon and others, not only for financial gain, but also to help adversarial nation states who use their platforms for their nefarious purposes," Litan said. "Third, we learned that companies are not employing strong enough security governance processes and technologies to keep the bad guys out." techtarget.com

Walmart Files Patent For Drone Customer Service In Stores
In a new twist aimed at customer service, Walmart has filed a patent for drones to aid shoppers in stores.

A shopper would use a mobile phone or a device provided by the store to summon a drone, which the consumer could then direct to do a price verification of a product or have the drone provide navigation assistance.

Different types of drones with different features, such as display screens and visual projectors, could be deployed to perform different types of tasks associated with providing assistance to a shopper, according to the filing. mediapost.com

Cloud Security Concerns Surge
While adoption of cloud computing continues to surge, security concerns are showing no signs of abating. After several years of a downward trend, 90% of cybersecurity professionals confirm they are concerned about cloud security, up 11 percentage points from last year's cloud security survey. The top cloud security challenges are protecting against data loss and leakage (67%), threats to data privacy (61%) and breaches of confidentiality (53%).

A lack of qualified security staff and outdated security tools are significant obstacles to enabling a secure cloud posture at many enterprises. Only 16% of organizations report that the capabilities of traditional security tools are sufficient to manage security across the cloud, which is a 6% drop from 2017. A full 84% say traditional security solutions either don't work at all in cloud environments or have only limited functionality. infosecurity-magazine.com

AI: Revolutionary Technology but a Big Business Risk
A paper released on Thursday by Allianz, the world's largest insurer and a manager of some $2.2 trillion in assets, offers a stark portrayal of how the development of AI could go spectacularly wrong.
There are frightening implications for information security. While AI can be used to detect and prevent cyber-attacks, the opposite is also possible.

"AI could facilitate serious incidents by lowering the cost of devising new tools and weapons to launch attacks," the paper points out. "AI could even be used in the future to weaken cyber defense mechanisms by utilizing social engineering to psychologically manipulate people into performing [certain] actions or divulging confidential information."

Even a slight, unintentional AI error in an internal system could quickly escalate into a major problem that damages a company's reputation and bottom line. A programming error could be replicated on any number of machines, leading to an unforeseen accumulation of losses. cfo.com

How hackers are hijacking your cell phone account
Fraudsters have figured out how to break in to online accounts protected by two-factor authentication, where the authenticating device is your mobile phone.

They don't steal the phone; they simply hijack the phone number. This enables them to intercept those one-time verification codes sent to that mobile number by text, email, or phone call.

Armed with their victim's personal information, such as date of birth and last four digits of their Social Security number - information that is widely available on the dark web - these identity thieves trick the wireless carriers into transferring (or porting) their target's phone number to a new account or device they control. That's why this is called the "port-out" scam.

Mobile phone hijacking is on the rise. Reports of this crime to the Federal Trade Commission more than doubled between 2013 and 2016, from 1,038 incidents to 2,658. These complaints "represent only the tip of a much larger iceberg," the FTC noted. nbcnews.com


Use YouTube to Learn a New Skill

Have you ever searched YouTube to figure something out? If not, you should give it a try. About 300 hours of video are uploaded to YouTube every minute, and almost 5 billion videos are watched every day. And they are not all just entertainment.

Just about any topic you want to learn about can be found on YouTube, in the form of short tutorials, longer in-depth classes and helpful animation. A lot of people are visual learners and YouTube is a great free way to learn a new skill or research just about anything.

Coming March 28/29:

Enterprise Risk Management

Managing Total Risk
ASIS' New Worldwide Mission

Rosamaria Sostilio, VP of LP,
Barnes & Noble

The American Society for Industrial Security (ASIS), the largest security association in the world, recently broadened its scope worldwide to that of Enterprise Security Risk Management - a holistic approach to security that goes beyond traditional organizational structures. Rosamaria Sostilio, Vice President of Loss Prevention for Barnes & Noble, shares her own experience in overseeing Enterprise Risk Management for a former retailer. Learn what it's like to manage security-related risks across an entire enterprise.

Episode Sponsored By

53 Years Later, Se-Kure Controls
is Still Driving LP Innovation

Founded in 1965, Se-Kure Controls continues to develop and manufacture innovative asset protection systems that maximize ROI for their retail customers. John Mangiameli, Executive VP of Business Development, and Greg Saputo, Director of Sales - Southeast, tell us about Se-Kure Controls' new website (www.se-kure.com), recent organizational changes, and the expansion of their international distribution network.

Quick Take Sponsored By

Solution Providers: Have a video or commercial you want to publish? Contact us 



Return Fraud And Fake Receipts Up for Sale On The Deep & Dark Web
Many online retailers have implemented generous refund or replacement policies to help improve the customer journey and generate loyalty, but unfortunately, these policies can be susceptible to various forms of merchant abuse.

Refund fraud is a pervasive form of merchant abuse in which an actor purchases a product from an online store and has it shipped to their home or a drop site. After delivery, the actor falsely claims that the product never arrived, prompting the company to issue a refund. Thus, the fraudster receives their chosen product at no cost.

Research shows that online retail businesses lose approximately 500,000 UK pounds per month due to fraudulent refunds. The potential loss when you take into consideration fraudulent vouchers, fake goods and account take over, almost doubles.

Refund fraud is openly discussed on the underground forums and marketplaces of the Deep & Dark Web (DDW), where illicit vendors offering fraudulent refund services are commonplace.

As analysts of business risk intelligence, we have observed numerous vendors advertising fraudulent receipts for sale on the DDW. These actors are capable of producing counterfeit receipts in a variety of formats, including physical store receipts, packing slips, and digital receipts.

Fake receipts typically target retailers that sell technology products, and they are often available for less than $10 USD per receipt. However, fake receipt vendors are often capable of targeting a variety of companies and are able to adjust their tactics, techniques and procedures (TTPs) in response to customer concerns and demands. minutehack.com

Amazon Shoppers Concerned About Counterfeits
More than half say they're at least somewhat worried

Amazon has dealt with sales of counterfeit goods on its site for some time, and despite its efforts to thwart third-party knockoffs, some consumers remain cautious.

In a February 2018 survey conducted by Survata for CPC Strategy, nearly six in 10 US Amazon buyers who had made a purchase on the site in the past six months said they're somewhat concerned about counterfeit products on Amazon. Meanwhile, a smaller but still significant share of respondents (14.4%) said they were very concerned about this issue.  More than four in 10 respondents had unknowingly bought a fake good from an online marketplace. emarketer.com

Facebook Adds Machine Learning to Fraud Fight
Machine learning tools will assist trained human reviewers who Facebook says block millions of fake accounts at the time of registration every day.

In the giant news shadow created by Cambridge Analytics, it can be easy to forget that Facebook-based basic financial fraud victimizes thousands of people every year. Today, Facebook announced that it is enlisting machine learning tools to help battle the criminals.

The new tools will be largely tasked with fighting fake accounts used to commit fraud. While there are a number of techniques being used to identify fraudulent accounts, in a blog post Facebook wrote that the company looks for "instances where people are reaching out to others far beyond their typical network of connections, or in unusually large volumes, along with other behavior patterns." darkreading.com

On top for 450 promised jobs, Wayfair could add even more jobs

Amazon: West Deptford distribution facility to create 1,000 jobs

eBay Thanks Sellers for Advocating on Sales Tax Issue

Amazon Restricts Gift Card Purchases from Gift Card Malls


Fairfax, VA: Toys R Us employee stole over $100,000 of merchandise,
Sold Them on Ebay

A former Toys R Us employee is accused of stealing more than $100,000 worth of toys and other merchandise, and reselling it on eBay. Obaid Sheikh, 25, worked at the Toy R Us at the Fair Lakes shopping center in Fairfax, Virginia. He has been charged with embezzlement, selling stolen property and conducting an unlawful financial transaction.

Mike Monaghan, the store Asset Protection manager, began an investigation into thefts at the store last October, a search warrant affidavit revealed. He discovered that toys marketed as "Toys R Us exclusives" were being sold by an eBay account. Monaghan tracked the eBay account to Sheikh, an employee who had been working at the Fair Lakes store for four years. His eBay account had generated $123,000 in revenue with sales of nearly 3,000 items, court documents say. When Sheikh was confronted, he admitted he'd taken the items out of the store through the back door and put them in his vehicle's trunk, a search warrant says. nbcwashington.com

Marlborough, MA: Woman Stole Thousands From Target
Middlesex County District Attorney Marian Ryan announced Monday the grand jury indictment of Tammy Kendrick, 42, was charged with larceny over $250 (2 counts). Kendrick is accused of stealing $5,454.00 in goods from Target in Framingham. The judge said she has a "21-page record filled with nothing but stealing" that has been going on for 25 years. patch.com

Victorville, CA: Woman arrested for selling stolen merchandise on Facebook sentenced to 180 days
Victorville woman was sentenced to 180 days in jail and three years probation after she was arrested for selling stolen merchandise from the Mall of Victor Valley on Facebook. Marshay Horton, 19, was convicted of Felony Possession of Stolen Property on March 19th after the Victorville Police Department's Retail Theft Division received information about the stolen property being sold on Facebook. In January 2018, deputies from Victorville Police Department's Retail Theft Division began an investigation into the merchandise being sold on Facebook by Horton who was on active probation for a previous grand theft charge. Deputies conducted a probation check at Horton's home, where they located and recovered a large amount of stolen merchandise. Danielle Jones, 18, and Myisha Davis, 18, were both cited for possession of stolen property after deputies found stolen property being stored at their residence. vvng.com

Hammond, IN: Man pleads Guilty to Wire Fraud and Aggravated Identity Theft; 57 months and $26,600 in restitution
Darryl Hall, 40, was sentenced to 57 months in prison, three years of supervised release and ordered to pay $26,616.28 in restitution. The U.S. Secret Service Investigation found, Hall engaged in a scheme that included purchasing stolen credit card numbers and other personally identifying information from online criminal forums using Bitcoin. Once Hall obtained the credit card numbers, he embossed them onto blank cards for use at retail stores and restaurants. Among other things, Hall used stolen card numbers to purchase luxury goods and jewelry, which he then resold at a discount for cash. nwitimes.com

Punxsutawney, PA: Pennsylvania State Police investigating $4,500 theft
from Walmart

According State Police, the incident occurred between 3 a.m. and 4 a.m. Monday. A man entered the store and allegedly removed $4,563.21 worth of electronics. State police say the stolen electronics included computer hard drives, media streaming devices, wireless routers, GoPro cameras, Blu-Ray Star Wars movies, graphing calculators and other items. The electronics were placed in a plastic tote, which was also stolen. The male suspect then fled through the lawn and garden emergency exit. According to state police, the same suspects have also been involved with similar thefts at Wal-Mart stores in Clarion on March 9 and Poland, Ohio sometime last year. gantdaily.com

Los Alamos, NM: Smith's busts Liquor Thief; charged with 5 thefts
totaling over $2,500

Philbert Lopez Jr., 34, is facing an April 27 preliminary hearing on five counts of shoplifting totaling almost $2,500 comprised entirely of bottles of alcohol stolen from Smith's Marketplace in Los Alamos and Smith's in White Rock on five separate occasions in February. The shoplifting incidents were discovered by Smith's loss prevention staff while reviewing video surveillance, which showed Lopez placing the bottles in a reusable shopping bag and a grey messenger bag. ladailypost.com

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Shootings, Stabbing & Deaths

South Bend, IN: Police say an arrest was made in a shooting Monday night at University Park Mall
The shooting happened Monday night outside of Sears. One victim was taken to the hospital. Police tell us the victim is expected to be OK. wsbt.com

Brooklyn, NY: Man stabbed inside of IHOP

Robberies & Thefts

Video goes Viral - 154,000 Views since Saturday
Toledo, OH: Kroger Loss Prevention wrestles a 16-year-old robbery suspect
to the ground

Roughly 10 to 12 other customers gathered around the area and shouted throughout the incident. The other juvenile fled the scene and had not been arrested as of Monday afternoon, police said. Much of the altercation was captured on video recorded by 24-year-old Toledo resident Tevin Ford, who spoke to The Blade Monday. As of Monday afternoon, Mr. Ford's video had been viewed roughly 145,000 times on Facebook and had been shared by more than 3,500 users. Many on Facebook took issue with the video's depiction of how Mr. Clingo handled the situation, accusing him of being too rough with the juvenile. Others criticized those seen watching the altercation but not intervening, while some defended Mr. Clingo's actions as warranted given the circumstances. toledoblade.com

Miramar Beach, FL: Man charged with Burglary, Battery and False Imprisonment; Attempted to rape a Store Employee leaving store after closing
An Arkansas man was arrested after attempting to kidnap and sexually assault a cigar store employee who had waited on him earlier in the evening. Walton County Sheriff's Office said, early in the morning on March 23 an employee of the Cigar Factory in Miramar Beach closed the business and walked to her car to leave. She told investigators that a man she had waited on earlier in her shift, later identified as 30-year-old Jonathan Harvey Watson of Jacksonville, Arkansas, rushed toward her and pushed her into her vehicle. waltonsun.com

Mesa, AZ: Target shoplifter reaches for a gun while fighting with 3 Loss Prevention Staffers
On the video, Freddie Troutt is reportedly seen placing several items in the purse and then pushing his shopping cart past the registers and into the breezeway. There, he was confronted by another loss prevention officer who attempted to detain him. Police say Troutt fought with the officer before another loss prevention officer joined in to assist. Troutt then allegedly reached for a gun that was in his waistband. At that time, police say a third loss prevention officer jumped in and pulled Troutt's hand away from the gun. Mesa police say the gun turned out to be a CO2-powered pellet gun. Troutt allegedly admitted to police that he is on probation for armed robbery. abc15.com

Bronx, NY: Two Armed robbers steal approximately $50,000 from Target in NYC
A manager of a Target store in New York City was allegedly robbed at gunpoint Monday morning, WABC reported. Thieves allegedly took between $45,000 and $50,000 in cash, the television station reported. The robbery happened in the Marble Hill section of Manhattan around 8:20 a.m., police said. Authorities said the manager was counting the money in the safe when two men allegedly forced their way into his office. The men allegedly showed the manager a gun, pushed him aside and fled with the money, ABC reported. news12.com

3 men charged with stealing over $200,000 in jewelry from Hinsdale store
On March 17, the robbers used "actual and threatened force" against employees to steal more than $200,000 in watches and jewelry from Rainy Jewelers. The robbers subsequently sold or disposed of some of the stolen jewelry in the Chicago area and Atlanta, Georgia. abc7chicago.com

Brooklyn, NY: 'Religious' thief blesses himself before breaking into clothing store
Thou shalt not steal. It's one of the 10 commandments this "religious" thief ignored as he broke into a Brooklyn clothing store Thursday evening, by throwing a brick through the glass. The burglary happened around 5 a.m. Thursday, March 22, at Ziani Fine Italian Clothing on Avenue U in Gravesend. Once the man broke through the glass, police say he snatched approximately 18 articles of clothing and then fled the scene on foot. pix11.com

Bellevue, WA: Detectives connect Smash & Grab teen to Gun Stores and Pot shops in four counties

Downtown St. Louis Jewelry store break-in latest in string of burglaries


Forest Lake, MN: Accidental Fire destroys Gun Store/ Range

Somerset, KY: Man pleads guilty to $110K Kroger arson; Faces five years in prison


Chicago, IL: Three Men Charged with Violent Robbery of Hinsdale Jewelry Store

Albuquerque, NM: Man Sentenced to Twelve Years for Brandishing Shotgun During C-Store Robbery

Durham, NC: Two men arrested for five robberies committed, in only six weeks


Auto Parts - Loveland, CO - Burglary
C-Store - Pocatello, ID - Burglary
C-Store - Davenport, IA - Armed Robbery
C-Store - Mount Holly, VT - Burglary
Clothing Store - Brooklyn, NY - Burglary
Family Dollar - Belleville, IL - Armed Robbery
Fellas - Houston, TX - Armed Robbery
Jewelry Store - St Louis, MO - Burglary
Restaurant - Chicago, IL - Armed Robbery
Smoke Shop - Nassau County, NY - Burglary
Subway - Westbrook, ME - Armed Robbery
Target - Mesa, AZ - Armed Robbery
Target - Bronx, NY - Armed Robbery
Trailer Shop - Hempfield, PA - Burglary
Verizon - Guilford, CT - Burglary
Walgreens - Tulsa. OK - Burglary
7-Eleven - Las Vegas, NV - Armed Robbery


Daily Totals:
8 robberies
9 burglaries
0 shootings
0 killings




None to report.

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Be More Productive by Unleashing Your Inner Lion and Stop Chasing Rabbits

Chasing Rabbits: Focus and Productivity
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Sometimes you've just got to draw the line on what advice to follow and who you ask. Certainly getting advice is important on any issue or decision. But at the end of the day you've got to own your own decision and listen to the bird on your shoulder. We all have one and oftentimes it's muted by our friends and family members. At 5 am staring into that mirror is usually when the bird whispers the clearest. The only problem then is if you don't hear it because you're not listening.

Just a Thought,
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